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Australian Gas Infrastructure Group Initiates Next Stage of CRM Revamp

Nicholas Kinports on September 25, 2025


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AGIG Initiates CRM Revamp to Improve Customer Experience

AGIG Initiates CRM Revamp to Improve Customer Experience

Quick Read

  • AGIG is currently in the second stage of its CRM revamp.
  • Deployment of SAP Service Cloud is designed to enhance customer interaction.
  • Emphasis is placed on upgrading services for at-risk customers.
  • Centralised service operations have already improved problem resolution.
  • Upcoming phases will incorporate additional systems and data sources.

CRM Revamp Journey

The Australian Gas Infrastructure Group (AGIG) is progressing with the second stage of its Customer Relationship Management (CRM) revamp. The initiative seeks to create a more interconnected, transparent, and proactive service model for its 2 million clientele.

AGIG advances CRM revamp at SAP NOW AI summit

At the SAP NOW AI summit in Melbourne, senior project manager Monther Alnababteh provided updates on the initiative’s progress. The first stage centralised and optimised customer service across different business sections, resulting in improved visibility and analytics capabilities.

Enhancing Customer Interaction

The second stage concentrates on enhancing customer interaction, particularly in marketing and proactive communications. This stage is aimed at strengthening relationships with stakeholders and fostering customer engagement.

AGIG intends to merge additional systems and data sources with SAP CRM, guided by a comprehensive roadmap to direct this effort.

Assisting At-Risk Customers

Although AGIG mainly operates as a distributor and does not engage directly with consumers, it keeps a priority services registry for at-risk customers in Victoria, South Australia, and Queensland. The CRM revamp has notably improved support for these individuals.

Since the revamp was launched, registrations for at-risk customers have surged by over 400%, while processing durations for these applications have seen a 75% decrease. Additionally, inquiry resolution times have improved by 25%.

Benefits for Stakeholders

Aside from customers, other stakeholders such as gas retailers and councils stand to gain from AGIG’s revamp. The objective is to ensure smooth communication and swift problem resolution during critical situations like emergencies and outages.

Conclusion

AGIG’s CRM revamp, supported by SAP Service Cloud, is advancing to boost both customer and stakeholder engagement. With noteworthy advantages already seen in service delivery, future phases will further integrate systems to enrich the overall customer journey.

Q: What is the aim of AGIG’s CRM revamp?

A:

The revamp aims to develop a more connected, transparent, and proactive service model to enhance engagement with customers and stakeholders.

Q: How did phase one of the revamp benefit AGIG?

A:

The first phase centralised and optimised customer service processes, improving visibility and enabling real-time analytics for identifying issues.

Q: What improvements have been observed for at-risk customers?

A:

Registrations for at-risk customers increased by over 400%, processing times improved by 75%, and inquiry handling times saw a boost of 25%.

Q: Who else gains from AGIG’s revamp besides customers?

A:

Other stakeholders, including gas retailers and councils, benefit from enhanced coordination and seamless communication during service provision.

Q: What are the future plans for AGIG’s CRM revamp?

A:

Future stages will involve integrating additional systems and data sources to further enhance engagement with both customers and stakeholders.

Nvidia and OpenAI Launch Bold 10GW Collaboration to Advance the Future of AI

wpengine on September 24, 2025


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Nvidia and OpenAI's pioneering 10GW AI alliance

Brief Overview

  • Nvidia and OpenAI unveil a 10GW partnership to boost AI advancement.
  • This collaboration merges Nvidia’s hardware with OpenAI’s software, yielding a robust alliance.
  • OpenAI obtains prioritized access to Nvidia’s premium GPUs, obtaining a strategic advantage.
  • Opportunity for groundbreaking AI models in sectors such as robotics, healthcare, and environmental science.
  • The 10GW power expansion prompts discussions about sustainable energy alternatives.

Strategic Association Between Nvidia and OpenAI

Nvidia and OpenAI have entered a transformative partnership poised to revolutionize artificial intelligence. By utilizing 10GW of Nvidia systems, this collaboration signifies a fresh chapter in AI development, setting a standard for competitors and accelerating the production of upcoming AI models.

Economic Factors

This partnership is a thoroughly integrated, long-term commitment with OpenAI investing significantly in Nvidia’s existing and upcoming chips. In return, Nvidia will infuse OpenAI’s enterprise solutions, such as ChatGPT, into its operations. This collaboration guarantees a perpetual improvement cycle, augmenting the capabilities of both parties.

Dominance in AI and Rivalry

The agreement guarantees OpenAI’s prime access to Nvidia’s GPUs during a time of limited availability, presenting a notable competitive edge. With competitors like Elon Musk’s xAI chasing similar resources, this arrangement positions OpenAI at the leading edge of AI advancement.

Exploring New Opportunities

By harnessing Nvidia’s cutting-edge computing capabilities, OpenAI plans to create intricate models skilled in multi-modal interactions. This could transform domains such as autonomous robotics and scientific advancements in healthcare and environmental science.

Driving the Future: The Energy Dilemma

The 10GW expansion entails substantial energy needs, akin to Victoria’s maximum electricity consumption. Accommodating this demand sustainably is essential, potentially involving fresh renewable energy projects or even nuclear power solutions to facilitate ongoing AI activities.

Conclusion

The partnership between Nvidia and OpenAI represents a significant milestone in AI progression, merging pioneering hardware and software to expand boundaries and foster innovation across various sectors. While it brings considerable energy challenges, the collaboration establishes a new benchmark for AI infrastructure and capacity.

Q: What is the main objective of the Nvidia and OpenAI partnership?

A: The main objective is to improve AI capabilities by implementing 10GW of Nvidia systems, facilitating the development of sophisticated AI models and securing a competitive advantage within the sector.

Q: In what ways does this partnership benefit OpenAI?

A: OpenAI secures priority access to Nvidia’s advanced GPUs, empowering it to extend the limits of AI research and create more advanced models.

Q: What are the energy demands for this deployment?

A: The 10GW deployment necessitates a considerable energy provision, comparable to the peak electricity demand of Victoria, requiring innovative energy strategies.

Q: How could this partnership influence AI research and applications?

A: This collaboration could result in breakthroughs in multi-modal AI systems, affecting fields such as robotics, healthcare, and environmental science by enabling more intricate and capable AI models.

Q: What possible solutions exist for the energy challenge?

A: Possible solutions encompass renewable energy initiatives through Power Purchase Agreements or investigating nuclear power options to secure a reliable energy supply.

Researchers Unveil Advanced ShadowV2 DDoS-as-a-Service Cloud Botnet

Vanessa May on September 24, 2025


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ShadowV2 DDoS-as-a-Service Cloud Botnet: A New World of Cyber Threats

ShadowV2 DDoS-as-a-Service Cloud Botnet: A New World of Cyber Threats

Refined ShadowV2 DDoS service in the form of a cloud botnet

Brief Overview

  • ShadowV2 is an advanced DDoS-as-a-Service system that imitates SaaS frameworks.
  • Created with contemporary software frameworks and hosted on GitHub CodeSpaces.
  • Aims at cloud infrastructures, exploiting AWS EC2 instances.
  • Provides sophisticated DDoS methods like HTTP/2 rapid reset floods and Cloudflare evasion strategies.
  • Challenges conventional security solutions with expert software engineering techniques.
  • Signals a movement towards service-oriented models in cybercrime, likely expanding its user demographic.

Overview of ShadowV2

Cybersecurity analysts have recently identified ShadowV2, an intricate distributed denial-of-service (DDoS) system that blends aspects of traditional malware with modern software-as-a-service (SaaS) offerings. Recognized by Darktrace, ShadowV2 provides attackers with a high-quality login interface and tools that resemble authentic cloud-native applications.

Technical Framework and Features

The system is developed on a FastAPI and Pydantic backend with OpenAPI documentation, featuring a frontend with Tailwind CSS animations. This “sophisticated attack platform” offers role-based access management, user oversight, and blacklists for secured targets. Although it displays a counterfeit law enforcement seizure warning on its primary domain, its API endpoints continue to function.

ShadowV2’s functionalities include advanced DDoS methodologies like HTTP/2 rapid reset floods and bypassing Cloudflare’s “under attack mode.” These tactics enable one client to produce an enormous amount of traffic, far exceeding older methods. The platform also utilizes a ChromeDP browser to circumvent Cloudflare’s JavaScript challenges, although with limited efficacy due to headless browser detection.

Hosting and Operational Strategies

ShadowV2 operates on a Python-based command-and-control system hosted on GitHub CodeSpaces. This setup grants attackers access to Microsoft’s extensive infrastructure, minimizes operational costs, and disguises activities under legitimate cloud service agreements. The botnet targets vulnerable Docker daemons on Amazon Web Services (AWS) EC2 instances, showcasing a comprehensive understanding of cloud workload deployments.

Consequences for Cybersecurity

The ShadowV2 botnet demonstrates a high degree of software engineering, using environmental variables for setup, RESTful APIs for bot management, modular updates, and comprehensive error management. These methods align more with legitimate technology companies than underground hackers, complicating identification and remediation efforts. Traditional signature-based security systems face challenges from these cloud-native architectures and professional development methodologies.

Darktrace points out that ShadowV2’s user levels and attack restrictions indicate a service-oriented model targeting a variety of customer groups, potentially extending its reach beyond usual cybercriminals.

Conclusion

ShadowV2 signifies a new chapter in cyber threats, intertwining advanced software engineering with cloud infrastructure to deliver a refined DDoS-as-a-Service platform. Its sophisticated capabilities and professional development practices pose significant challenges for cybersecurity, hinting at an evolving landscape within cybercrime.

Q&A Session

Q: What is ShadowV2?

A: ShadowV2 is a high-level DDoS-as-a-Service platform that imitates software-as-a-service frameworks, providing advanced DDoS attack functionalities.

Q: What are the technical characteristics of ShadowV2?

A: It includes a FastAPI and Pydantic backend, Tailwind CSS animations, and advanced DDoS techniques such as HTTP/2 rapid reset floods and Cloudflare bypasses.

Q: How does ShadowV2 function?

A: It operates on a Python-based command-and-control framework hosted on GitHub CodeSpaces, leveraging Microsoft’s global infrastructure.

Q: What distinguishes ShadowV2 from conventional malware?

A: It adopts professional software engineering standards, resembling established tech companies, and challenges traditional security protocols.

Q: Who can be the potential victims of ShadowV2?

A: It targets cloud infrastructure, particularly exposed Docker daemons on AWS EC2 instances.

Q: What are the implications for cybersecurity concerning ShadowV2?

A: It complicates identification and mitigation efforts, confronts traditional security solutions, and indicates a shift towards service-oriented models in cybercrime.

ACMA Proposes Digital ID for Verification of Prepaid SIM in New Initiative

wpengine on September 23, 2025


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Quick Read

  • Australian telecommunications companies might soon implement Digital ID for verifying prepaid SIM cards.
  • The ACMA’s initiative seeks to minimize SIM-related fraud and prevent data breaches.
  • Introduced nearly a year ago, the Digital ID Act encourages the use of digital credentials.
  • The government has allocated $288.1 million for the rollout of Digital ID by 2026.
  • The proposal’s consultation phase concludes on October 25.

Digital ID: The Next Step in Prepaid SIM Verification for Australia

ACMA suggests digital ID for prepaid SIM verification in Australia

Introduction

In a development that may transform the customer onboarding process for prepaid mobile services, the Australian Communications Media Authority (ACMA) has put forth a proposal to enable telecommunications companies to authenticate customers through Digital ID. If adopted, this plan would connect digital wallets to verified identification such as driver’s licenses or Medicare cards for SIM activation, with the aim of curtailing fraud and simplifying the verification process.

Background: Digital ID Act and Its Implications

Almost a year post the introduction of the Digital ID Act, this proposal signifies a notable advancement towards wider acceptance of digital credentials. The Digital ID framework is aimed at addressing risks linked to data breaches, a crucial concern underscored by recent events involving major firms like Optus and Medibank.

Government Support and Financial Commitment

The Australian government has committed $288.1 million over a four-year period, as detailed in the Budget 2024-25, to facilitate the rollout of Digital ID throughout both the public and private sectors by December 2026. This financial investment emphasizes the significance attributed to digital identity as a fundamental aspect of contemporary verification procedures.

Current Verification Process for Prepaid SIMs

Since 2017, it has been a requirement for Australian telecommunications companies to confirm customer identities prior to activating prepaid mobile services. At present, this process involves a document verification system (DVS) to authenticate government-issued identification either in person or online.

ACMA’s Proposal and Consultation Period

The ACMA’s proposal is designed to ease the incorporation of Digital ID into the prevailing verification process without imposing extra compliance barriers. All stakeholders and the public are invited to share their opinions on this proposal until October 25.

Summary

The ACMA’s initiative to incorporate Digital ID into the verification of prepaid SIM cards represents a progressive step towards bolstering security and efficiency in the onboarding process for mobile services. With backing from the government and a specified implementation timeline, the shift towards digital identities is set to become a reality for Australian telecommunications providers, potentially establishing a model for other industries.

Q&A

Q: What is the goal of utilizing Digital ID for prepaid SIM verification?

A: The aim is to diminish SIM-related fraud and lessen dependence on physical document checks by associating SIM activation with verified digital credentials.

Q: What influence does the Digital ID Act have on this proposal?

A: The Digital ID Act promotes wider usage of digital credentials, offering a legal foundation for the application of Digital ID across various fields, including telecommunications.

Q: What financial backing has the government provided for the Digital ID rollout?

A: The government has allocated $288.1 million over four years to aid the introduction of Digital ID, aiming for comprehensive implementation in both public and private sectors by December 2026.

Q: How are prepaid SIMs currently verified?

A: Prepaid SIMs are presently verified through a document verification system (DVS) that authenticates government-issued IDs, conducted either in-person or online.

Q: When does the consultation phase for ACMA’s proposal conclude?

A: The consultation phase for ACMA’s proposal concludes on October 25.

Origin Energy Unveils Australia’s Initial Vehicle-to-Grid (V2G) Subscription

Matthew Miller on September 23, 2025


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Origin Energy Launches Australia's First V2G Subscription Service

Launching Australia’s Initial V2G Subscription Service

Origin Energy, in partnership with BYD and StarCharge, has initiated Australia’s groundbreaking vehicle-to-grid (V2G) electric vehicle (EV) subscription pilot. This cutting-edge service combines a bi-directional charger with free home charging.

Quick Overview

  • Origin Energy collaborates with BYD and StarCharge to introduce Australia’s inaugural V2G subscription pilot.
  • The pilot features a bi-directional charger and complimentary home charging.
  • Aims for 50 participants starting in 2026; expressions of interest are currently accepted.
  • Bundled with the BYD Atto 3 SUV and the StarCharge V2G Halo charger.
  • Subscribers gain access to Origin’s Virtual Power Plant for automated charging management.
  • Possible savings of up to A$2,500 compared to fuel expenses.
  • Flexible monthly subscriptions available starting below A$800 each month.

Comprehending Vehicle-to-Grid Charging

Vehicle-to-grid technology enables electric vehicles to act as portable batteries. By charging during off-peak times, such as sunny afternoons, EVs can send surplus energy back to the grid during peak hours, earning credits and diminishing fossil fuel dependency. This benefits both personal energy bills and the overall national energy system.

“Vehicle-to-grid charging represents a transformative shift that has the potential to accelerate the EV market in Australia by enabling EV drivers to return electricity to the grid from their vehicle and receive compensation for it. We are thrilled to spearhead this innovative technology with the introduction of this pioneering vehicle-to-grid package that simplifies access to the advantages of free charging for drivers.” Chau Le, General Manager, E-mobility, Origin.

Essential Features of the V2G Package

Automated Complimentary Home Charging

Origin’s advanced technology oversees the charging process, supplying up to 320kWh of free energy each month, adequate for average Australian driving demands.

Two-Way Power Flow

Charge your EV utilizing the grid or solar energy and send surplus energy back during peak hours, transforming your EV into a lucrative grid resource.

Flexible Subscription Benefits

Month-to-month subscriptions provide flexibility without long-term commitments, incorporating FBT exemptions via salary packaging, currently assisting over 1,600 Origin EV users.

Limited Trial Participation

The trial is available to only 50 customers in 2026. Interested candidates are encouraged to express their interest now to secure a spot on the waitlist and participate in shaping the future of V2G in Australia.

Automated Financial Benefits

Origin’s Virtual Power Plant streamlines the entire operation, stabilizing the grid and lessening dependence on fossil fuels during high demand periods while rewarding EV owners.

“The ideology of V2G and its implications for our Australian clientele aligns seamlessly with our mission to deliver ‘innovation for an improved life’ and to ‘cool the earth by 1 degree’. BYD is eager to collaborate with Origin to advance this technology in Australia, redefining Electric Vehicle ownership and illuminating that an Electric Vehicle encompasses more than just transportation.”Sajid Hasan, Chief Product Officer, BYD Australia.

“Vehicles are evolving beyond mere components of the transport network – with EVs and bi-directional charging technology, they are becoming integral to the energy network. Through V2G, every vehicle turns into a mobile energy resource. We are excited to contribute to this partnership with Origin and BYD to hasten the uptake of V2G technology in Australia.” Kouki Xiang, CEO, StarCharge APAC.

Accessibility

Origin is currently inviting expressions of interest for the trial, set to commence in 2026. The trial is confined to 50 participants, with specific criteria for eligibility. For further details, visit Origin Energy’s V2G Bundle Trial Page.

Conclusion

The launch of Australia’s first vehicle-to-grid subscription service by Origin Energy signifies a major advancement in the electric vehicle landscape. By converting EVs into dynamic energy resources, this initiative not only grants economic advantages to users but also promotes a more sustainable energy infrastructure across the country.

Q: What is the main advantage of V2G technology?

A:

V2G technology permits electric vehicles to transfer stored energy back to the grid, lessening reliance on fossil fuels while providing drivers with financial incentives.

Q: How can interested participants engage in the trial?

A:

Individuals may express their interest in the trial by accessing the Origin Energy website and submitting their details for consideration.

Q: What are the financial advantages of enrolling in the V2G subscription?

A:

Subscribers can save as much as A$2,500 per year in comparison to fuel expenses, in addition to enjoying the benefits of automated, complimentary home charging.

Q: What are the eligibility requirements for the trial?

A:

Specific eligibility criteria exist, and further information is accessible on the Origin Energy website. The trial is capped at 50 participants in 2026.

Q: Which vehicle and charger are part of the package?

A:

The package includes the BYD Atto 3 SUV paired with the StarCharge V2G Halo bi-directional charger.

Q: How does V2G technology influence the national energy grid?

A:

V2G technology enhances the grid by supplying additional energy during peak demand periods, thereby decreasing the necessity for fossil fuel-based power generation.

CBA Introduces Lumos: Advanced AI Accelerator for Optimizing Cloud Application Preparation

wpengine on September 23, 2025


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CBA’s Lumos AI Accelerator

Brief Overview

  • CBA unveils Lumos, an AI-driven process for cloud application transition.
  • Lumos is set to move 20-30 applications each quarter.
  • AI agents facilitate the transition, minimizing time and resources needed.
  • Partnership with AWS ProServe to improve migration framework.
  • Targeting modernization of 370 outdated applications.

Transforming Cloud Migration with AI

CBA has introduced a multi-agent system known as ‘Lumos’ to optimize the readiness and migration of applications to the cloud. This AI-centric strategy seeks to convert the challenging endeavor of cloud migration into a more feasible undertaking, enabling the bank to transfer 20-30 applications each quarter.

CBA unveils Lumos AI accelerator for cloud application transition

CBA’s Ash Moollan.

Engineering-Focused Migration Strategy

General Manager of Cloud Acceleration Ash Moollan provided insights at an AWS financial services symposium, emphasizing the engineering-focused strategy that redefines application migration with AI and agent technology. This partnership with AWS’s ProServe intends to tailor the AWS migration framework to better suit CBA’s needs, allowing for increased migration capacities.

AI Agents Central to Lumos

Lumos utilizes AI agents to manage various phases of the migration workflow, from gathering requirements to code adaptation and UI testing. Agents summarize discussions, evaluate codebases, and create cybersecurity documentation, guaranteeing accuracy and efficiency in the workflow. A human oversight mechanism ensures quality assurance and additional refinement.

Addressing Obstacles and Streamlining Workflows

CBA encountered multiple challenges, such as disorganized documentation and protracted cloud readiness assessments. Lumos confronts these issues by implementing AI-driven solutions that streamline operations. Moollan also alluded to ongoing enhancements, including a shift from Pydantic to Amazon Bedrock’s AgentCore for improved orchestration and management of extensive legacy codebases.

Conclusion

CBA’s Lumos signifies a major advancement in cloud application migration, utilizing cutting-edge AI technology to simplify and expedite the process. Through collaboration with AWS and a commitment to ongoing enhancements, CBA aims to modernize its legacy applications in an effective and efficient manner.

Q: What is Lumos?

A: Lumos is a multi-agent AI workflow created by CBA to optimize the application migration process to the cloud.

Q: How many applications does CBA intend to migrate with Lumos?

A: CBA seeks to migrate 20-30 applications every quarter using Lumos.

Q: What function do AI agents serve in Lumos?

A: AI agents oversee various stages of the migration process, such as requirements gathering, code evaluation, and documentation creation, with human supervision for quality assurance.

Q: In what ways is CBA refining the Lumos workflow?

A: Refinements include switching to Amazon Bedrock’s AgentCore for enhanced orchestration and boosting Lumos’s capability to manage large legacy codebases.

Neuron provides A$100,000 in complimentary rides for Helmet Safety Awareness Week

wpengine on September 22, 2025


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  • Neuron Mobility announces A$100,000 in complimentary rides to advocate for helmet safety.
  • Helmet Safety Awareness Week takes place from 22nd to 28th September.
  • Participants can commit, don helmets, and earn incentives.
  • Safety Ambassadors will be available to assist and reward riders.
  • Failure to adhere to helmet regulations results in fines across Australian territories.

Helmet Safety Awareness Week: Advancing Towards Safer Streets

Escooter provider Neuron Mobility is leading its fifth annual Helmet Safety Awareness Week, presenting A$100,000 in complimentary rides and rewards. This effort, occurring from 22nd to 28th September, seeks to highlight the significance of helmet usage and safer riding habits.

How to Claim the Rewards

Pledge for Free Passes

Riders can use the promo code HELMETPLEDGE to obtain a free Plus Pass, which provides complimentary e-scooter starts and a 20% discount on all rides for 30 days.

Earn Incentives

By taking an in-app selfie while wearing a helmet, riders can receive up to 50 cents off future rides.

Be Spotted

Neuron’s Safety Ambassadors will be patrolling prominent areas, ready to provide rewards and safety advice to riders.

Win Great Prizes

Participants can enter a competition to win a A$500 voucher for dining or a city escape by engaging with the safety initiatives.

The Significance of Helmets

Helmets are essential for e-scooter safety, greatly decreasing the likelihood of severe injury. In Australia, wearing a helmet is mandated by law, with fines for non-compliance differing by state: Victoria (A$395), New South Wales (A$423), Queensland (A$166), South Australia (A$125), and Western Australia (A$50).

Neuron’s Dedication to Safety

Each Neuron scooter is furnished with a helmet, accessible via their app. Safety Ambassadors will promote helmet usage and endorse the ScootSafe Academy, which provides educational materials along with incentives.

“It’s wonderful to commemorate our fifth year of Helmet Safety Awareness Week. Over 99.99 per cent of all Neuron trips conclude safely and without issues. Yet, in the rare case of a serious accident, helmets remain the most effective means for riders to safeguard themselves, which is why we’re rewarding all those who make the pledge this year.” Jayden Bryant, General Manager, Australia and New Zealand, Neuron Mobility.

For further details, visit https://www.rideneuron.com/

Overview

Neuron Mobility’s Helmet Safety Awareness Week is a crucial initiative that fosters safer e-scooter practices by promoting helmet use through a suite of engaging incentives and rewards. With legal mandates and possible fines established, the campaign aspires to boost awareness and compliance with safety protocols among riders.

Q&A Session

Q: What is the primary objective of Helmet Safety Awareness Week?

A: The main objective is to encourage helmet use among e-scooter riders, ensuring safer roads and minimizing injury risks.

Q: How can riders get involved in the initiative?

A: Riders can join by pledging to wear helmets, utilizing the promo code HELMETPLEDGE, and participating in Neuron’s safety programs.

Q: Are there repercussions for not wearing a helmet?

A: Yes, fines differ across Australian regions, with penalties ranging from A$50 to A$423 for non-compliance.

Q: How are Neuron scooters designed for helmet safety?

A: Neuron scooters come equipped with built-in helmets that can be unlocked through their app, ensuring easy availability for riders.

Q: What functions do Safety Ambassadors serve during the week?

A: Safety Ambassadors monitor key areas, providing guidance, rewards, and promoting safe riding habits.

H-1B Visa Restrictions Disturb Indian IT Sector’s Approach

Matthew Miller on September 22, 2025


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Fast Overview

  • President of the United States, Donald Trump, enforces a US$100,000 charge on new H-1B visa applications.
  • The Indian technology sector, greatly dependent on American markets, is undergoing a strategic transformation.
  • Companies are anticipated to enhance offshore operations and recruit additional US citizens.
  • Possible upheaval in the international technology and trade environment.
  • Expansion expected in Global Capability Centres (GCCs) within India and other regions.

US Visa Fee Increase Threatens Indian IT Industry

The Indian technology sector, worth $283 billion (around $429 billion AUD), is confronting a major obstacle following President Donald Trump’s recent announcement of a US$100,000 fee on new H-1B visas. This action is likely to disrupt India’s long-standing strategy of deploying skilled professionals for projects in the US.

H-1B visa restrictions affect Indian IT sector's strategy

Effects on US-India IT Partnerships

Indian IT companies, which generate around 57% of their earnings from the American market, have traditionally profited from US work visa programs. However, the newly imposed fee presents a challenge to the conventional onsite-offshore framework, which may squeeze profit margins and disrupt supply chains.

Experts in the field believe that the restrictions will promote greater offshore delivery and an increase in the hiring of US citizens and green card holders. This change is predicted to impact companies with significant US clientele, including Apple, JPMorgan Chase, and Microsoft.

Restrictive Visa Regulations

Immigration attorneys have reported an increase in inquiries, as firms are likely to adopt a more selective approach with H-1B applications, restricting them to essential positions. The newly implemented visa fee, labeled as high, is expected to limit many skilled workers’ access to the program.

Growing Global Capability Centres

The changes to visa policies may speed up the expansion of Global Capability Centres (GCCs) in nations such as Canada, Mexico, and India. GCCs, once merely cost-effective back offices, have transformed into innovation centers that support global operations. This transition might result in India, already a center for GCCs, accommodating over 2200 firms by 2030.

Conclusion

The US government’s resolution to raise fees for H-1B visas is prompting a strategic reassessment in the Indian IT sector. While it brings immediate challenges, it may also foster growth in global capability centres and innovation hubs worldwide.

Q: How will the H-1B visa fee increase influence Indian IT firms?

A: Indian IT firms may have to lessen dependence on US visas, enhance offshore operations, and employ more US citizens.

Q: What is the predicted effect on US-India trade relationships?

A: The fee increase could strain trade ties, affecting the movement of skilled professionals and technological collaborations.

Q: What are Global Capability Centres (GCCs), and what advantages might they gain?

A: GCCs are innovation centers that support global operations. They might expand as firms move strategic roles to countries such as India and Canada.

Q: How could these changes impact US companies partnering with Indian IT firms?

A: US companies might experience delays and need to modify project timelines, potentially altering their service delivery strategies.

Q: Will current H-1B visa holders be influenced by the fee increase?

A: No, the fee increase is applicable only to new applicants, not to current visa holders or those renewing their visas.

Gaming Evolution: Microsoft Gaming Copilot Delivers Instant Support

wpengine on September 21, 2025


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Quick Read

  • Microsoft introduces Gaming Copilot, an AI assistant aimed at Windows PC gamers.
  • Provides real-time advice and customized suggestions to improve gameplay experiences.
  • Voice-enabled functionality allows players to stay engaged without distractions.
  • Available at no cost for users aged 18 and over, utilizing Xbox account information for personalized guidance.
  • Works flawlessly with the Xbox PC app, with mobile compatibility on the horizon.
  • Plans for future rollout to Xbox consoles and new handheld gaming devices.

Voice Mode

Engage with Gaming Copilot using natural voice prompts, ideal for critical moments when typing is impractical. On PC, press the “Push to Talk” option for immediate questions or switch to “Mini Mode” for subtle conversations that don’t obstruct your view. Mobile users will gain microphone capabilities in the Xbox app starting in October, ensuring uninterrupted support.

AI-powered assistant for gamers

In-Game Assistance

Having difficulty with a challenging quest or need insights on enemies? Gaming Copilot analyzes your gameplay to offer tips on NPC storylines, the best character builds, or tactics without giving away spoilers. It also monitors your achievements, guiding you toward completion and transforming potential hurdles into gratifying victories. This feature excels in fast-paced games where every moment counts.

Recommendations and History

Based on your gaming history and favorite genres, the AI recommends new titles to keep your collection lively. It tracks session information for seamless recaps, allowing you to continue across devices without any hiccups. The more you engage, the more refined its recommendations become, crafting a uniquely tailored experience.

Microsoft intends to launch Gaming Copilot for Xbox consoles and new handheld devices including the ROG Xbox Ally and ROG Xbox Ally X on October 16. The beta version is currently accessible on PC via the Game Bar (Windows key + G), with mobile support rolling out for iOS and Android next month. Available worldwide (excluding mainland China), it is set to evolve based on user feedback, enhancing its intelligence and usability.

This goes beyond just being a chatbot—it revolutionizes our interaction with beloved games. Initial users are raving about the time saved, and with no charge to test it, there’s every reason to engage. As the technology progresses, anticipate Gaming Copilot to manage intricate requests like multiplayer coordination or detailed story explorations with ease.

For further details, visit Xbox Support – https://support.xbox.com/en-us/help/games-apps/xbox-ai/gaming-copilot-faq

Summary

Microsoft’s Gaming Copilot aims to reshape the gaming experience by delivering instantaneous assistance and personalized suggestions, fully integrated into the Xbox environment. With voice-activated capabilities and plans for future expansion, it is set to enhance engagement and efficiency in gaming.

Q: What is Gaming Copilot?

A: Gaming Copilot is an AI-driven assistant from Microsoft that offers real-time support and personalized recommendations to elevate the gaming experience for Windows PC players.

Q: How does the voice mode work?

A: Voice mode enables players to utilize natural speech commands to interact with Gaming Copilot, simplifying the process of receiving help without needing to type. On PC, players can activate the “Push to Talk” feature or choose “Mini Mode” for unobtrusive communication.

Q: What type of in-game assistance does it provide?

A: Gaming Copilot provides tips on NPC narratives, ideal builds, strategies, and tracks achievements to assist players in overcoming challenges and progressing smoothly through their games.

Q: Is Gaming Copilot available on mobile?

A: Mobile functionality for Gaming Copilot is set to launch in October, granting microphone access through the Xbox app for both iOS and Android users.

Q: Will it be available on Xbox consoles?

A: Yes, Microsoft aims to extend Gaming Copilot to Xbox consoles and upcoming handheld devices such as the ROG Xbox Ally and ROG Xbox Ally X starting October 16.

Q: Is there a cost to use Gaming Copilot?

A: Gaming Copilot is complimentary for users aged 18 and older, requiring merely the latest Xbox PC app for access.