Author: Matthew Miller

Gaming Without Boundaries: Rich Lambert Discusses Community, Obstacles, and Crafting Engaging Content

Quick Overview

• Latency remains a major concern for gamers in Australia, with delays soaring to 200ms or more due to the distance of servers.
• Rich Lambert, Creative Director at ZeniMax Online Studios, addresses the universal issue of latency and its effects on gameplay.
• The in-game card game of ESO, Tales of Tribute, has garnered substantial community interest, but it’s not expected to evolve into a physical card game or major esports event in the near future.
• ESO’s newest expansion, Gold Road, brings a fresh scribing system that players are relishing for both gameplay versatility and aesthetic modifications.
• According to Lambert, aligning player expectations with development goals is essential for ESO’s ongoing growth.
• More content updates for Elder Scrolls Online (ESO) are coming soon, with Update 44 and in-game festivities like the Witches Festival currently active.

Understanding Latency and Its Importance

If you’re gaming in Australia, you’ve probably felt the annoyance of latency—particularly in massively multiplayer online games (MMOs) like Elder Scrolls Online (ESO). Despite a high-speed internet connection, latency can still present a considerable hurdle when servers are positioned thousands of kilometres away in North America or Europe.

For those who are not acquainted, latency is the delay between a player’s action (like hitting a key) and the server’s reaction. In gaming, this can dramatically change the experience, determining whether an action is executed flawlessly or met with a critical delay. In Australia, latency can vary anywhere from 200ms to an astonishing 800ms, based on where the server is located.

Rich Lambert, Creative Director at ZeniMax Online Studios, voiced his dissatisfaction with latency, revealing that if given the chance, resolving this issue would be his primary focus. “It would dramatically enhance the in-game experience for countless gamers,” Lambert commented. Unfortunately, we are still limited by the “speed of light”—the rate at which data transmits.

In spite of this obstacle, Australian ESO guilds have mastered the art of overcoming latency, with many achieving pristine “Conqueror” titles in the game—demonstrating that Australians are not easily discouraged by a little delay.

Will Tales of Tribute Evolve into an Esport?

Tales of Tribute serves as ESO’s card game, and while it hasn’t skyrocketed to the status of prominent esports like Magic: The Gathering or Hearthstone, it has cultivated a loyal base among ESO guilds. Lambert noted that the game has ignited considerable community enthusiasm, leading players to even construct physical decks for events.

Lambert shared that the physical game versions are slower due to manual tallying and movements, whereas the digital format provides a quicker, more efficient experience. “We aimed for a brisker, shorter game, and that’s what we achieved in-game,” he said. The competitive leaderboard system has further fueled gameplay, with players contending for top ranks and unique incentives.

Time to Enjoy Gaming

As the Creative Director, Rich Lambert not only creates content but also engages with it. Unlike many developers who may step back post-launch, Lambert is actively involved in ESO, playing several times a week. He has even made it onto the Tales of Tribute leaderboard and boasts numerous in-game accomplishments.

His most valued achievement? Achieving a perfect run in the Maelstrom Arena. “I was genuinely shaking during the final arena because I had put in so much effort to reach that point!” Lambert reminisced. His enthusiasm for the game underscores his connection to the content he helps bring to life.

ESO’s Latest Expansion: Gold Road

The most recent expansion, Gold Road, has unveiled a completely new scribing system that fans have embraced enthusiastically. This system enables players to develop new abilities and alter their spell colors, adding a dimension of personalisation that players appreciate. “Our community thrives on fashion, so this feature has been extremely well-received,” Lambert remarked.

With every update, the development team is mindful of keeping game balance intact, ensuring that new features do not “ruin the game.” Lambert assured that additional updates are forthcoming, laden with fresh abilities, enhancements, and gameplay mechanics designed to keep players engaged.

Maintaining Balance Between Game Development and Player Expectations

Creating a game as expansive as ESO requires a careful navigation of the balance between the development team’s objectives and player demands. Lambert provided insight into how the ESO team strikes this equilibrium. “We strive to provide something for each of our player groups—whether they are solo adventurers, PvP enthusiasts, or role-players—throughout the year,” he explained.

He also highlighted the importance of prioritising features based on the effort involved. By focusing on improvements that enhance the player experience alongside significant content updates, the ESO team ensures they cater to a diverse array of player expectations.

What Lies Ahead for Elder Scrolls Online?

The journey for ESO continues. With the recent rollout of Update 44 introducing new Battlegrounds and companions, there’s always fresh content to discover. Moreover, the in-game Witches Festival is currently underway, allowing players to accumulate tickets and exclusive rewards.

As ESO marks its tenth anniversary, the narrative continues to develop, and Lambert assures fans that thrilling developments are on the horizon. All that’s left is for players to see what’s coming next.

Synopsis

Rich Lambert, Creative Director at ZeniMax Online Studios, took time to discuss latency challenges for Australian gamers, the popularity of ESO’s card game Tales of Tribute, the new Gold Road expansion, and the balancing act of game development. With numerous new content pieces on the way and a loyal community, ESO persists in thriving despite the challenges faced by players across different regions.

Q: What exactly is latency, and why is it problematic for Australian gamers?

A:

Latency denotes the time delay that occurs between a player’s action and the server’s reply. For Australian gamers, this delay can be pronounced because ESO’s servers are situated in North America and Europe, resulting in lag times that can exceed 200ms. This can complicate gameplay, particularly in fast-paced or intricate scenarios.

Q: Is it possible for Tales of Tribute to become a significant esport?

A:

While Tales of Tribute has garnered a dedicated fan base within ESO, it hasn’t reached the same level of acclaim as mainstream esports such as Magic: The Gathering or Hearthstone. Nonetheless, there is considerable community engagement at the guild level, and players have even printed physical decks for events. However, it is improbable that it will transition into a fully-fledged esport in the near future.

Q: What does the new scribing system in ESO’s Gold Road expansion entail?

A:

The newly implemented scribing system in the Gold Road expansion permits players to forge new abilities and personalise the colors of their spells. This feature has resonated well with the community, especially among those who take pleasure in customising their characters.

Q: How does the ESO development team maintain a balance between player expectations and their creative vision?

A:

Rich Lambert articulated that the ESO team is dedicated to delivering content for various player demographics, such as solo players, PvP aficionados, and role-players. They strive to offer something for each segment throughout the year, all while prioritising quality-of-life improvements that enhance the overall gaming experience.

Q: What’s on the horizon for Elder Scrolls Online?

A:

ESO is consistently evolving, with fresh content being launched regularly. Update 44 has brought new Battlegrounds and companions, and currently, the Witches Festival in-game event is live. As ESO celebrates its tenth anniversary this year, fans can anticipate more exhilarating updates ahead.

South Sydney Rabbitohs Utilize Zoom Rooms to Engage with Rural Classrooms

In a pioneering effort, the South Sydney Rabbitohs NRL club is harnessing Zoom Rooms technology to broaden their influence beyond the sports arena. This initiative is part of the club’s comprehensive ‘Souths Cares’ program, designed to assist underprivileged and marginalized youth throughout regional Australia. By employing advanced Zoom technology, the Rabbitohs are linking their prominent players with schools in isolated areas, all while staying committed to high-performance training and club obligations.

Quick Read: Main Highlights

• Zoom Rooms Technology: The Rabbitohs deploy Zoom Rooms to connect star players with regional classrooms, optimizing time and increasing outreach.
• Souths Cares Program: Aims to support underprivileged youth and their families, with players playing a central role in motivating students.
• Effective Use of Player Time: Zoom Rooms facilitate player involvement in classroom sessions without the need for travel.
• Corporate Sponsorship: Zoom is a primary sponsor, and the Rabbitohs utilize Zoom technology for webinars, corporate communications, and more.
• Future Plans: The Rabbitohs are looking into adopting Zoom’s AI-driven work platform to improve sponsorship sales.

Enhancing Outreach with Zoom Rooms

The South Sydney Rabbitohs, celebrated for their achievements on the field, are now capitalizing on Zoom Rooms technology to enhance the effectiveness of their community initiatives. Through their Souths Cares program, the club addresses the needs of underprivileged and marginalized youth primarily by visiting schools and offering motivational programs. However, with the Rabbitohs’ star players frequently engaged in training and performance schedules, coordinating visits to regional schools poses logistical difficulties.

Shannon Donato, the Rabbitohs’ Chief Commercial Officer, pointed out that players like Latrell Mitchell and Cody Walker are incredibly appealing to young fans. However, securing visits from these high-profile players to remote schools proved challenging. The logistical hurdle of flying them out for brief appearances necessitated a more effective alternative.

“Instead of flying players out and wasting a day, we can now have them in a classroom within 30 minutes via Zoom,” Donato stated. Thanks to Zoom Rooms, players can engage with students across Australia without departing from the club’s new $30 million High-Performance Centre. This technology-driven approach has greatly enhanced the club’s community outreach, enabling them to motivate and educate a significantly larger number of students than ever before.

Zoom: Beyond Just Video Conferencing

Zoom serves as more than a video conferencing tool for the Rabbitohs. Their enduring corporate relationship with Zoom has resulted in the implementation of various Zoom products throughout the club’s operations. This includes the use of Zoom Webinars to conduct interactive sessions called ‘Ask the Bosses,’ where sponsors and stakeholders can pose questions directly to the club’s leadership, including the CEO, coach, or team captain.

Additionally, the Rabbitohs have integrated Zoom Phone into their corporate communications framework. Donato mentioned that the transcription feature of Zoom Phone has proven especially helpful, allowing him to quietly review voice messages during meetings as they are automatically transcribed into emails. This capability ensures that crucial calls are never overlooked, even when essential personnel are in meetings or unavailable.

Future Ambitions: AI and Enhanced Sponsorship Sales

The Rabbitohs are also investigating the use of Zoom’s AI-powered work platform and sales enablement tools to further improve their operations. One notable tool is Zoom’s revenue accelerator, which leverages machine learning to assess customer interactions and offer insights for enhancing sales effectiveness.

“Sponsorship is the financial foundation of our club,” Donato clarified, underscoring the necessity of effective sales processes. The Rabbitohs are contemplating utilizing Zoom’s AI capabilities to summarize sales calls, gauge sentiment, and produce actionable insights. These resources could assist the club in optimizing their sponsorship approach in real-time, ultimately increasing revenue and enabling them to continue supporting both their rugby league endeavors and community programs.

Conclusion

The South Sydney Rabbitohs are transforming how they connect with regional communities through the inventive use of Zoom Rooms technology. By integrating virtual sessions into their Souths Cares program, the club’s star players can now connect with students in isolated areas without leaving the High-Performance Centre. The partnership with Zoom encompasses more than community outreach, as the Rabbitohs employ Zoom’s array of tools to enhance their corporate communication and explore AI-driven solutions for refining sponsorship sales. As the club progresses with innovation, its influence and reach—both on and off the field—are poised to expand significantly.

Q&A

Q: What is the Souths Cares program?

A:

Souths Cares is an independent, not-for-profit initiative managed by the South Sydney Rabbitohs. Its main objective is to assist underprivileged and marginalized youth and their families by providing educational programs and community outreach activities.

Q: How do Zoom Rooms assist the Rabbitohs in connecting with regional areas?

A:

Zoom Rooms enable Rabbitohs players to virtually partake in school programs via video conferencing, eliminating the necessity to travel to remote locations. This allows players to engage with students across Australia within 30 minutes, conserving time and resources while broadening the club’s reach.

Q: What other Zoom products are utilized by the Rabbitohs?

A:

In addition to Zoom Rooms, the Rabbitohs use Zoom Webinars for interactive Q&A sessions with stakeholders and Zoom Phone for corporate communications. The transcription feature of Zoom Phone facilitates the conversion of voice messages into emails, enhancing communication efficiency within the club.

Q: What future initiatives do the Rabbitohs have with Zoom technology?

A:

The Rabbitohs are exploring Zoom’s AI-based work platform and sales enablement tools, such as the revenue accelerator. These technologies utilize machine learning to evaluate customer interactions, summarize meetings, and yield insights, which could aid the club in improving its sponsorship sales strategy.

Q: Why is sponsorship crucial for the Rabbitohs?

A:

Sponsorship is vital for the Rabbitohs, providing necessary funds that support both their rugby league operations and community outreach initiatives like Souths Cares. Effective management of sponsorship sales is essential for the club’s sustained success and growth.

Queensland Police Forensics: Utilizing 3D Crime Scene Technology with iPad Pro and LiDAR

Queensland Police has made a major advancement in upgrading its forensic capabilities by incorporating state-of-the-art 3D crime scene technology that utilizes the built-in LiDAR scanner in iPad Pros. The Forensic Services Group (FSG) has recently rolled out around 500 iPad Pros, outfitted with sophisticated forensic tools to assist in reconstructing and examining crime scenes more accurately and swiftly. This technological advancement aims to bolster investigative skills and optimize workflows across a variety of crime types, ranging from burglaries to intricate homicide probes.

Quick Read: Essential Insights

• The forensic unit of Queensland Police is deploying 497 11-inch iPad Pros that come with LiDAR technology.
• The LiDAR scanners on iPad Pro facilitate the 3D mapping of crime scenes, offering comprehensive spatial data.
• iPads are replacing outdated Panasonic Toughbooks, making forensic tasks like crime scene documentation more efficient.
• This LiDAR technology will aid in the identification of suspects and provide investigators with a clearer picture of crime scenes.
• The new devices are anticipated to enhance response times for forensics and improve resource distribution.

LiDAR Technology: A Transformative Tool for Forensics

LiDAR (Light Detection and Ranging) technology, integrated into the iPad Pro since early 2020, was originally created for augmented reality (AR) purposes. Nevertheless, the Forensic Services Group (FSG) of Queensland Police has discovered a novel use for this technology in enhancing crime scene evaluations.

The LiDAR scanner functions by sending out light pulses and measuring the time taken for them to return, thus generating an accurate 3D representation of the surroundings. For forensic teams, this implies they can now capture the detailed layout of a crime scene instantly, equipping investigators with more precise spatial data.

From Burglaries to Homicides: Improved Forensic Functionality

The introduction of these iPad Pros, particularly their LiDAR features, will empower forensic teams to monitor and document various crime scenes—from minor break-ins to more complicated and extended murder investigations. FSG Superintendent Commander Philippa Kemp noted that the technology is already proving essential in refining forensic processes. “We anticipate that its use will encompass both simple and intricate forensic crime scenes, enabling forensic players to reconstruct the 3D structure of any scene,” Kemp expressed. This improved capability is expected to assist in identifying suspects and furnishing greater insights into the dynamics of crime scenes.

Phasing Out Obsolete Technology

Prior to the introduction of iPad Pro devices, Queensland Police forensic teams depended on Panasonic Toughbooks which were primarily utilized for note-taking and basic scene documentation. Nonetheless, these machines were described as unwieldy, weighty, and limited in forensic capabilities. Kemp elaborated that Toughbooks were allocated to vehicles and were not assigned for individual use, rendering them less optimal for quick, on-the-ground forensic tasks.

By substituting Toughbooks with the more adaptable iPad Pros, the Forensic Services Group can perform mobile operations much more effectively, using devices that are lighter, more portable, and better suited for challenging conditions. Additionally, the iPad Pros come with approved applications and cameras that enhance the precision of crime scene documentation.

Queensland Police’s Continuous Digital Evolution

Queensland Police has utilized iPads for over a decade, but the addition of 5000 more devices in 2020, as part of a Labor government election promise, significantly enhanced the agency’s technological framework. These iPads, referred to as QLiTE devices, allow officers to communicate information while on duty, access key systems, and even document crime scenes.

The forensic unit trialed the use of iPad Pros for three months in 2022, and after concluding the deployment, the FSG is now in sync with the rest of Queensland Police’s frontline personnel who operate Apple devices. This alignment establishes a smoother workflow across the agency, facilitating faster access to shared systems and data.

Closing the Technology Divide

Despite these advancements, David Johnson, Commander of Queensland Police’s Mobile Capability Centre, pointed out that there are still areas for enhancement. He specifically mentioned the necessity of bridging the gap between the iPad-based QLiTE system and complete access to Windows-based core systems like QPRIME, which is the agency’s records and information management platform. Nevertheless, he remains hopeful, stating that the iPad Pro has been invaluable, especially in remote and difficult environments, and the team is enthusiastic about investigating further improvements to forensic procedures.

Overview

Queensland Police is transforming its forensic crime scene operations with the integration of iPad Pros equipped with LiDAR technology. These devices facilitate the 3D reconstruction of crime scenes, thus enhancing the precision of investigations and aiding in suspect identification. By replacing outdated Toughbooks with modern iPad Pros, the agency is streamlining its forensic processes and boosting its investigative capabilities for both straightforward and intricate cases. Although there remain technological gaps to bridge, the advent of iPad Pros signifies a substantial advancement in Queensland Police’s digital evolution.

Q: What is LiDAR technology, and how does it aid forensic investigations?

A:

LiDAR (Light Detection and Ranging) technology operates by releasing laser pulses and timing how long they take to bounce off objects. This generates a highly precise 3D representation of the environment. In forensic investigations, it enables teams to recreate crime scenes in a 3D format, providing detailed spatial analysis and facilitating more effective identification of suspects or objects.

Q: Why did Queensland Police switch from Toughbooks to iPad Pros?

A:

The Toughbooks were deemed outdated, bulky, and impractical for forensic operations. They served mainly for note-taking and had limited functionality for forensic analysis. The iPad Pros are lighter, more portable, and equipped with advanced tools, such as a LiDAR scanner, making them more effective for documenting and analyzing crime scenes.

Q: How will the LiDAR-equipped iPad Pros assist investigators?

A:

The iPads utilize their LiDAR features to allow forensic teams to capture the dimensions of a crime scene in 3D. This enables investigators to review a digital replica of the scene, analyze spatial relationships, and effectively identify suspects or key evidence that traditional 2D photography could not reveal.

Q: In what ways do the iPad Pros enhance forensic workflows?

A:

The iPads enhance the forensic workflow by enabling swift scene documentation, providing real-time access to Queensland Police’s core systems, and allowing forensic teams to exchange crucial information wherever they are. Ultimately, this accelerates investigations and optimizes resource allocation.

Q: Are there any aspects that need improvement with the new technology?

A:

Absolutely, while the iPad Pros have significantly improved forensic investigations, there still exists a gap between the QLiTE system on the iPads and full access to Windows-based systems like QPRIME. However, Queensland Police is actively working on closing this gap to enhance access to vital records and information.

Q: How does this deployment fit into Queensland Police’s broader digital transformation initiative?

A:

The rollout of iPad Pros in the forensic unit is part of Queensland Police’s overall digital transformation journey. Given that the agency has been employing iPads for over ten years, the incorporation of LiDAR technology amplifies their capacity to document and investigate crime scenes more effectively, aligning with the overarching objective of modernizing police operations.

Brief Overview

• Generative AI (genAI) is gaining traction, yet numerous organizations find it challenging to identify the necessary talent for its effective deployment.
• An AWS report indicated that 75% of enterprises in the Asia-Pacific area are unable to locate the AI expertise they require, while 79% lack knowledge on how to train their workforce.
• The spectrum of AI roles is broad, encompassing machine learning engineers, AI ethicists, prompt engineers, and others, complicating the process for firms to create the ideal team.
• Lacking the appropriate AI talent, organizations risk not achieving their AI goals, potentially affecting long-term productivity and innovation.
• Experts advise initiating projects with simple use cases and gradually expanding as the organization enhances its AI proficiency and capabilities.
• Fostering AI literacy and training for both technology teams and business personnel is vital for successful AI deployment.

Having Difficulty Reaching Your AI Objectives? The Right Team is Crucial

Generative AI (genAI) is emerging as an essential asset for businesses in Australia and beyond, facilitating everything from automation in customer service to sophisticated data analysis. However, numerous companies are discovering that the expertise required to implement AI technologies is scarce, particularly in the Asia-Pacific (APAC) region.

As indicated in the recent **AWS Study on AI Skills in APAC**, 75% of businesses find it hard to acquire the necessary AI talent, and 79% are uncertain about how to upskill their current employees to satisfy the increasing demand for AI expertise.

AI Skills Deficit: An Escalating Issue

While a majority of Australian businesses acknowledge AI’s capacity to enhance productivity—up to 51% in certain situations—most are still in the preliminary phases of AI integration. Leif Pedersen, APAC Cloud and AI Product Manager at Lumify Work, highlights that many organizations don’t know where to initiate the process.

“Although some organizations are undertaking impressive initiatives, the majority remain quite new to the technology. It’s essentially a trial phase in this region—and the landscape is evolving rapidly, making it challenging to keep pace,” Pedersen remarked.

Lumify Work, previously known as Dimension Data Learning Services (DDLS), provides AI-intensive training opportunities such as CloudUp, AWS Generative AI Accelerator boot camps, and AWS Skill Builder digital programs. These initiatives support organizations in cultivating the fundamental skills their personnel require to navigate the intricate AI environment.

Forming the Right AI Team

A significant barrier to achieving success in AI is the belief that current developers or technical staff can merely “acquire” AI skills. In actuality, AI demands a distinct variety of roles that surpass conventional tech positions.

A recent survey conducted by **Gartner** revealed that 87% of companies in the US, UK, and Germany have already established dedicated AI teams, with two-thirds of these firms actively creating new positions specifically for AI, including positions such as:

– Machine Learning Engineers
– Data Engineers
– Prompt Engineers
– AI Ethicists
– AI Risk and Governance Specialists
– AI Product Managers
– UX Designers
– Data Translators

These roles are crucial for guaranteeing the successful rollout of AI systems, especially as AI becomes more integrated into customer-facing and high-stakes scenarios where privacy and ethical considerations are paramount.

AI Literacy: A Necessity Across the Company

AI is not exclusive to the technology department. Gartner also discovered that 39% of companies are implementing AI literacy initiatives to educate all staff on effectively utilizing AI tools. Without proficiency in AI concepts, organizations risk lagging behind and, more critically, could encounter increased employee turnover due to insufficient data-informed decision-making capabilities.

“Business leaders should not disregard data and AI literacies,” cautions Jorg Heizenberg, VP Analyst at Gartner. “These concepts are interconnected, as half of AI methods rely on data, and data literacy is vital for AI literacy and the reverse is equally true.”

Begin Modestly, Expand Intelligently

Assembling a comprehensive AI team from the ground up can seem overwhelming, but specialists recommend starting with modest initiatives. **Peter Vandaele**, a technical educator at AWS, suggests organizations commence with straightforward use cases and escalate gradually.

“If you begin with a small scale, you’ll find it easier to get started with solutions like AWS Bedrock,” Vandaele explained. “There are numerous capabilities included that guide you through the entire MLOps journey, from data setup and preparation to establishing the infrastructure and training your model.”

By initiating with basic AI tools, firms can progressively enhance their AI capabilities and discern which roles and skills are necessary for expanding their AI initiatives.

Synchronize AI With Corporate Objectives

Ultimately, the effectiveness of an AI deployment hinges upon how well it aligns with the organization’s broader goals. Pedersen from Lumify Work emphasizes the importance of understanding the objectives behind employing AI technology.

“It fundamentally needs to revert to what you aim to accomplish through this technology within your organization. Do you merely need to grasp what AI is and how it can optimize your processes or benefit your workforce?” Pedersen noted.

As AI applications shift, so will the required roles and skills to support them. This underscores the necessity for continuous training and education for both technical teams and the wider business.

Conclusion

Throughout Australia and the APAC region, businesses are progressively embracing generative AI to foster innovation and enhance productivity. However, a substantial skills gap in AI is hindering many organizations from fully exploiting these technologies. Firms must focus on not only recruiting the right AI experts but also on reskilling their current workforce through specialised training programs. By starting with basic initiatives, aligning with business objectives, and gradually expanding their AI proficiencies, organizations can surmount talent shortages and efficiently integrate AI into their operations.

Q&A

Q: Why is locating AI talent in Australia so challenging?

A:

The AI sector is fairly nascent, and the demand for qualified professionals is growing faster than the supply. Moreover, AI necessitates a diverse array of specialized roles, including data engineers, machine learning engineers, and AI ethicists, which are typically not part of conventional IT teams. Many organizations are only recently becoming aware of the extensive skill sets necessary for successful AI execution.

Q: What are some critical AI roles that companies aim to fill?

A:

Fundamental AI roles encompass machine learning engineers, data engineers, prompt engineers, AI ethicists, AI product managers, and UX designers. Additionally, emerging positions like AI risk and governance specialists, knowledge engineers, and decision engineers are increasingly vital as AI ventures into more delicate areas such as customer interactions and business decision-making.

Q: How can businesses commence enhancing their AI capabilities?

A:

Experts recommend initiating with a straightforward AI use case and then scaling gradually. Tools such as AWS Bedrock provide foundational models that enable companies to explore AI in a controlled manner. As the organization understands its AI requirements better, it can further invest in advanced tools and training.

Q: Why is AI literacy important for non-technical staff?

A:

AI literacy is crucial for all personnel, not exclusively for the tech department. As AI tools are increasingly utilized to facilitate decision-making throughout the business, staff must know how to effectively engage with these tools. Organizations that neglect AI literacy might experience higher employee turnover due to dissatisfaction with data-centric processes.

Q: What training resources are available for companies wishing to enhance their workforce in AI?

A:

Numerous training programs exist, such as Lumify Work’s CloudUp and AWS Generative AI Accelerator boot camps. Furthermore, AWS provides on-demand digital courses via its AWS Skill Builder platform. These initiatives are aimed at equipping both technical and non-technical staff with the essential skills for effective engagement with AI.

Q: What are the long-term consequences of failing to invest in AI skills?

A:

Companies that neglect to invest in AI training may find themselves outpaced by competitors who are implementing more sophisticated AI technologies. Over time, this could lead to decreased productivity, lost opportunities for innovation, and increased employee turnover caused by frustration with outdated practices.

This article is organized for maximum readability and search engine optimization (SEO), incorporating clear headings and subheadings, a summary, and a Q&A section to address common inquiries. The content aims to educate Australian businesses regarding the significance of assembling the right AI team and prioritizing AI literacy and training.

How CPS 230 is Influencing the Future of SaaS Security in Australia

Quick Overview

• The deadline for compliance with the Australian Prudential Regulation Authority’s (APRA) CPS 230 is scheduled for July 2025.
• CPS 230 requires robust cybersecurity practices, compelling financial organisations to effectively manage cyber risks.
• Key tools for adherence to CPS 230 include SaaS Security Posture Management (SSPM) and Identity Threat Detection & Response (ITDR).
• The Shared Responsibility Model assigns the responsibility of configuring, securing, and managing SaaS environments to businesses.
• Essential pillars for SaaS security encompass Misconfiguration Management, Identity & Access Governance, Third-party Connected Applications, Connected Device Posture, and Threat Detection.

The CPS 230 Deadline: An Urgent Compliance Challenge

Australian financial institutions are hurrying to comply with the CPS 230 deadline set by the Australian Prudential Regulation Authority (APRA) for July 2025. This regulation imposes demanding standards for managing cyber risks, encompassing the identification, monitoring, assessment, and mitigation of cyber threats. With time running out, organisations are on the lookout for dependable solutions to ensure compliance.

A significant aspect of this compliance route involves addressing the cybersecurity risks related to Software as a Service (SaaS) applications. SaaS Security Posture Management (SSPM) and Identity Threat Detection & Response (ITDR) are two critical tools that have surfaced to help fulfil these requirements, becoming indispensable for financial institutions aiming to protect their digital assets and evade penalties.

The Shared Responsibility in SaaS Security

In September 2018, APRA recognised the growing reliance on cloud computing and SaaS solutions for vital operations. The APRA document “Outsourcing Involving Cloud Computing Services” pointed out that while SaaS providers deliver essential security controls, customers carry substantial responsibility for establishing proper security settings, user authentication practices, and overseeing connected applications.

The Shared Responsibility Model, which governs SaaS products, requires businesses to secure their data, configure services accurately, and manage access control policies. Even secure platforms like Salesforce or Microsoft 365 can expose risks if misconfigurations or inadequate access controls are not rectified. Recent incidents, such as breaches affecting Snowflake users, highlight the necessity of effective SaaS management.

Five Fundamental Pillars for Securing a SaaS Environment

To align with CPS 230 and avert severe financial consequences, Australian financial organisations must concentrate on the following five pillars of SaaS security:

1. **Misconfiguration Management:** Ensuring security settings are properly configured to prevent vulnerabilities.
2. **Identity and Access Governance:** Managing user roles and permissions to restrict access to critical systems.
3. **Third-party Connected Applications:** Overseeing and evaluating risks from third-party applications linked to the SaaS environment.
4. **Connected Device Posture:** Monitoring devices that access SaaS applications to guarantee they are secure and effectively managed.
5. **Threat Detection:** Identifying and addressing potential cyber threats, such as unauthorised logins or unusual user activity.

Kendal Watt, a cybersecurity expert from Adaptive Shield, underscores that while staying proactive through configuration management and access policies is crucial, threat detection plays a vital part in spotting threats that bypass these safeguards.

SaaS Security Posture Management (SSPM) and Identity Threat Detection & Response (ITDR)

The Importance of SSPM for CPS 230 Compliance

SaaS Security Posture Management (SSPM) tools are vital in ensuring that SaaS applications are configured accurately and stay secure. Initially centred on monitoring configuration parameters, modern SSPM systems now oversee a diverse range of attack surfaces, detecting misconfigurations, tracking user access, and ensuring adherence to best security practices.

SSPM solutions also play a role in managing identity security, a critical facet of SaaS operations. These tools can identify inactive accounts, external users with excessive permissions, and even past employees who still have access to company systems. Furthermore, SSPMs keep tabs on Non-Human Identities (NHI), like service accounts and API keys, to ensure protections against misuse by attackers.

Bolstering Security with ITDR

Identity Threat Detection & Response (ITDR) tools complement SSPM in recognising potential security threats. ITDR enhances SaaS security by scrutinising user behaviour, spotting suspicious activities, and reporting possible threats. For example, ITDR can identify if a user tries to log in from two different locations at once, signalling a potentially breached account.

When integrated with SSPM, ITDR affords greater insights into user and application interactions, forming a robust alliance for identifying and reducing threats. This synergy is crucial for Australian financial institutions aiming to adhere to CPS 230 and secure their SaaS environments.

The Shared Responsibility Model for SaaS

As stated by the United States National Security Agency’s (NSA) Shared Responsibility Model, SaaS providers are accountable for securing and maintaining the underlying infrastructure, including hardware, operating systems, and networks. However, it is the customer’s duty to configure the service, manage access protocols, and secure data.

Australian companies need to fully grasp their responsibilities within this model to comply with CPS 230. Documentation and service terms from Cloud Service Providers (CSP) will specify each service’s responsibilities, and it is essential for businesses to follow these protocols closely.

Conclusion

As the July 2025 deadline for CPS 230 compliance draws near, Australian financial institutions must focus on securing their SaaS environments. By utilising tools like SaaS Security Posture Management (SSPM) and Identity Threat Detection & Response (ITDR), businesses can alleviate risks, manage configurations, and detect possible threats. The Shared Responsibility Model emphasizes the necessity for customer accountability in the security of their SaaS applications, making it imperative for organisations to take a proactive stance in managing their cybersecurity. By adhering to the five pillars of SaaS security, financial service providers can achieve compliance with CPS 230 and protect their digital assets.

Q&A: Frequently Asked Questions About CPS 230 and SaaS Security

Q: What is CPS 230, and to whom does it apply?

A:

CPS 230 is a regulatory framework set forth by the Australian Prudential Regulation Authority (APRA), mandating financial service providers to manage operational and cyber risks. It applies to all entities regulated by APRA, including banks, credit unions, and insurance firms.

Q: Why is SaaS security crucial for CPS 230 compliance?

A:

SaaS applications are extensively utilised in financial services and often house sensitive information. CPS 230 requires that businesses manage risks associated with third-party service providers, including SaaS platforms. Errors in configurations or inadequate access controls can leave companies vulnerable to cyber threats, rendering SaaS security essential for compliance.

Q: What are SSPM and ITDR, and how do they facilitate CPS 230 compliance?

A:

SaaS Security Posture Management (SSPM) tools help oversee and manage the security configurations of SaaS applications, while Identity Threat Detection & Response (ITDR) tools identify and counteract potential identity-based threats. Together, they ensure that SaaS applications remain secure and adhere to CPS 230 stipulations.

Q: How can organisations verify that they are meeting their obligations under the Shared Responsibility Model?

A:

Organisations need to scrutinise the terms and conditions of their SaaS providers to comprehend their responsibilities in safeguarding data and managing access. Implementing SSPM and ITDR tools allows businesses to monitor configurations, track user permissions, and identify potential threats, ensuring compliance with obligations under the Shared Responsibility Model.

Q: What are the ramifications for a financial institution that does not comply with CPS 230 by the deadline?

A:

Non-compliance with CPS 230 could lead to substantial financial penalties and reputational harm for APRA-regulated entities. It is essential for financial institutions to utilise the necessary tools and processes to meet compliance standards by the July 2025 deadline.

SmartGate Kiosk Malfunction Disrupts Operations of Australian Border Force

Brief Summary

• The SmartGate kiosks operated by the Australian Border Force experienced a nationwide malfunction.
• Significant disruptions were reported at international airports in Sydney, Melbourne, and Brisbane.
• Passengers underwent manual processing, resulting in extensive queues and delays at various airports.
• Approximately 1000 passengers were impacted at Melbourne Airport, which saw three flights delayed.
• Systems were back online by midday AEDT, with the cause of the malfunction still being examined.
• Additional ABF personnel were assigned to assist with manual processing and minimize disruptions.

Significant SmartGate Kiosk Malfunction Disrupts Australian Airports

On this day, significant interruptions occurred at Australia’s international airports when the Australian Border Force’s (ABF) SmartGate kiosks went offline for several hours due to a technical malfunction. This incident affected major airports in Sydney, Melbourne, and Brisbane, leading international passengers to undergo manual processing, which caused long queues and delayed flights.

Effects Across Key Airports

The malfunction impacted both arriving and departing passengers at some of Australia’s busiest international terminals. Melbourne Airport was notably hit, with around 1000 passengers affected and three flights delayed. Significant delays were also reported at Sydney and Brisbane airports, prompting the deployment of additional ABF personnel to assist with manual processing.

Reports from the ABC indicated that travelers in Sydney and Melbourne encountered particularly lengthy queues. The manual procedures for passport checks and customs clearance, which are typically managed by automated SmartGates, considerably reduced the efficiency of passenger processing.

Resolution by Midday

As of midday AEDT, the ABF confirmed that the situation was resolved and systems were functioning again. A spokesperson from the ABF commented, “The Australian Border Force has been addressing a technical malfunction affecting both inbound and outbound passengers at international airports nationwide this morning. By midday AEDT, the issue has been resolved across all airports, and all systems have resumed operations.”

Though service has been restored, the ABF continues to investigate the underlying cause of the malfunction. They also expressed gratitude to travelers for their understanding during the incident, which led to delays during a peak travel period.

SmartGate Systems: Essential Components of Australian Border Operations

SmartGates are automated self-service kiosks utilized by the Australian Border Force to enhance the efficiency of clearing passengers through customs and immigration. These systems employ facial recognition technology and biometric data to automatically correlate travelers with their passport information, thereby significantly lessening wait times and human errors compared to manual procedures.

A widespread malfunction such as the one experienced today can rapidly lead to considerable disruptions, as manual processing is inherently slower and demands more personnel. The ABF’s swift action in assigning extra officers helped to alleviate the situation, although many passengers in Melbourne and Sydney still faced considerable delays.

Possible Causes and Future Precautions

While the specific cause of the malfunction is still uncertain, issues with large-scale digital systems like SmartGates can arise from various factors including software glitches, hardware failures, or network connectivity issues. The ABF’s ongoing investigation will likely aim to determine the root cause and implement measures to avert similar disruptions in the future.

This incident emphasizes the increasing dependence on automated systems in critical infrastructure and the necessity for effective contingency plans. As Australia progressively adopts digital transformation across various sectors, including border security, guaranteeing the reliability of these systems will be essential.

Conclusion

Today’s SmartGate malfunction at major Australian international airports caused considerable delays and disruptions for passengers, necessitating manual processing by ABF officers. Although the issue was resolved by midday, it affected thousands of travelers, particularly in Melbourne, Sydney, and Brisbane. The ABF is currently looking into the cause of the malfunction, and it is anticipated that measures will be taken to prevent future disruptions.

Q: What is a SmartGate kiosk, and what is its function?

A:

SmartGate kiosks are automated systems employed in Australian international airports to facilitate the passport control process. They utilize facial recognition technology and biometric data to match a passenger’s face with their passport photo, providing quicker and more efficient processing without human involvement.

Q: How long did the malfunction persist?

A:

The malfunction lasted for several hours in the morning, with systems being completely restored by midday AEDT. During this period, passengers underwent manual processing, leading to long queues and delays.

Q: Which airports were affected by the SmartGate malfunction?

A:

The malfunction impacted major international airports throughout Australia, including Sydney, Melbourne, and Brisbane. At Melbourne Airport, approximately 1000 passengers were affected, and three flights were delayed due to the malfunction.

Q: What actions did the Australian Border Force take to mitigate the disruption?

A:

The ABF deployed additional personnel to manage passengers manually and minimize the impact of the malfunction. While this helped to some degree, extensive queues and delays were still noted at several airports.

Q: Is the cause of the SmartGate malfunction known?

A:

Currently, the precise cause of the malfunction remains under investigation. The ABF is undertaking a thorough review to pinpoint the technical issue and apply measures to prevent future incidents.

Q: What measures will the ABF implement to avert similar events in the future?

A:

While the ABF has not yet disclosed specific details, the investigation into the malfunction will likely lead to the establishment of safeguards and contingency plans to ensure the robustness of the SmartGate systems in the future.

Q: Were any flights delayed due to the malfunction?

A:

Yes, at Melbourne Airport alone, three departure flights were delayed as a result of the disruption caused by the SmartGate malfunction.

Q: Are SmartGate malfunctions frequent in Australia?

A:

No, SmartGate malfunctions are relatively uncommon. However, when they do occur, they can result in significant disruptions due to the reliance on these automated systems for efficient border control.

Gen3 Supercars Set to Hit iRacing Starting December 10

In thrilling news for fans of motorsport and sim racing aficionados, iRacing will unveil the eagerly awaited Gen3 Supercars in its 2025 Season 1 update, set to launch on December 10th. Followers of Australian Supercars can finally take control of the Chevrolet Camaro Gen3 and Ford Mustang Gen3 in the virtual realm, signifying a major leap from the last generation of racing vehicles. These fresh models have been carefully crafted in partnership with Supercars, Chevrolet, and Ford, ensuring a racing experience that closely mirrors reality.

Quick Overview

• New Gen3 Supercars: iRacing will introduce the Chevrolet Camaro Gen3 and Ford Mustang Gen3 on December 10.
• Improved Realism: The latest models boast enhanced physics, tire modeling, and graphics for a more immersive racing experience.
• Legacy Content: The Holden ZB Commodore and Ford Mustang GT will become legacy content, with credits awarded to recent buyers.
• Gen3 Supercar Adjustments: Notable improvements in aerodynamics, chassis design, and engine performance, encouraging tighter and more thrilling racing.
• Cost Efficiency: Gen3 Supercars are engineered to be more economical to construct and maintain, both on real circuits and in the virtual realm.

What Constitutes Gen3 Supercars?

Gen3 Supercars, which made their debut in the Australian Supercars Championship in 2023, represent the most recent advancement in racing technology. Initially envisioned in 2020, these vehicles aim to facilitate closer racing, lower costs, and enhance their resemblance to consumer vehicles. With the 2025 Season 1 update from iRacing, virtual racers will finally get the chance to drive these innovative machines.

Closer to Consumer Models

The new Gen3 Supercars are crafted to resemble their road-going versions more closely. The Chevrolet Camaro and Ford Mustang within the game will feature a more robust, aggressive appearance, closely resembling the cars found on Australian streets. This evolution is intended to boost fan involvement by making the race cars more relatable to everyday automobiles.

Reduced Downforce for More Intense Racing

A significant alteration in the Gen3 Supercars is the downforce reduction, now about 60% less than the Gen2 vehicles. This change presents a more challenging driving experience, fostering closer racing and increased overtaking chances. Achieving this involves implementing simpler aerodynamic designs with smaller rear wings and diffusers.

Technical Innovations in Gen3 Supercars

New Control Chassis

At the heart of the Gen3 Supercars lies a new control chassis. This structure is lighter and more cost-efficient to produce, accommodating the Ford Mustang and Chevrolet Camaro body styles. The revamped chassis design is vital in decreasing the overall manufacturing costs while enhancing performance on the track.

Engine Enhancements

While the Gen3 vehicles retain the classic V8 engines, they have been slightly tuned down, generating approximately 600 horsepower as opposed to the 650+ horsepower of the Gen2 models. This adjustment aligns with the reduced downforce strategy, emphasizing driver skill and racing tactics over sheer speed.

Transaxle Gearbox and Larger Tires

A noteworthy upgrade is the implementation of a transaxle gearbox at the rear of the car. This modification improves weight distribution, enhancing the handling and overall balance of the vehicles. Additionally, the Gen3 Supercars will utilize 18-inch wheels with wider tires, providing superior grip and responsiveness on the track.

Simplified Suspension System

The suspension in the Gen3 Supercars has been streamlined, lowering costs and offering reduced adjustability. This simplification is part of the broader objective to make the vehicles more affordable to manufacture and maintain, while still delivering an exhilarating racing experience.

Legacy Content and Credits for Recent Buyers

For those who have recently acquired the current Supercars Ford Mustang GT or Supercars Holden ZB Commodore in iRacing, there’s positive news. To ease the transition, iRacing will provide credits to anyone who purchased these models in the previous year. The amount of credit will be based on how recent the purchase was.

Following the launch of the Gen3 vehicles, the Ford Mustang GT and Holden ZB Commodore will be designated as legacy content. They will no longer participate in competitive racing series, but will still be available for players who wish to use them in other formats within iRacing.

What to Anticipate on Launch Day

The introduction of the Gen3 Supercars on December 10 is set to be a pivotal moment for sim racing enthusiasts, particularly in Australia. With the new Supercars, iRacing users can expect a more immersive and lifelike racing experience, thanks to enhanced physics, tire modeling, and graphical upgrades that have been integrated into the game.

If you’re new to iRacing or contemplating renewing your subscription, iRacing is currently featuring Black Friday offers, providing 50% off new memberships and 25% off renewals. This is an excellent chance for Australian racing supporters to get involved and experience the new Gen3 Supercars on launch day.

Conclusion

The introduction of Gen3 Supercars in iRacing on December 10 heralds a new era for sim racers and Australian motorsport fans alike. With key changes in aerodynamics, chassis, and engine performance, the Gen3 vehicles promise to deliver an exhilarating and engaging racing experience. Additionally, iRacing is granting credits to recent buyers of the outgoing Supercars models, facilitating a smoother transition for existing players. Whether you’re a seasoned sim racer or a newcomer to the game, the arrival of Gen3 Supercars is an occasion you won’t want to overlook.

FAQ

Q: What are the main differences between Gen2 and Gen3 Supercars?

A:

The Gen3 Supercars showcase a design that is more aligned with road vehicles, decreased downforce for tighter racing, and a new control chassis that is lighter and more economical. They also have slightly detuned engines producing around 600 horsepower and use a transaxle gearbox for improved weight distribution.

Q: Will the older Supercars (Ford Mustang GT and Holden ZB Commodore) still be accessible in iRacing?

A:

Indeed, they will remain accessible but will be reclassified as legacy content. This indicates they will not be included in competitive series but can still be utilized for other types of racing within iRacing.

Q: How will credits for recent purchases function?

A:

iRacing will grant credits to users who bought the Ford Mustang GT or Holden ZB Commodore within the last 365 days. The credit amount will vary based on the recency of the purchase. This offer will conclude upon the release of the new Gen3 vehicles.

Q: What enhancements can players anticipate in the Gen3 Supercars on iRacing?

A:

The Gen3 Supercars will leverage iRacing’s newest advancements in physics modeling, tire modeling, and visual fidelity. Players can look forward to a more authentic and demanding driving experience, with improved handling and enhanced graphics.

Q: When will the Gen3 Supercars be made available in iRacing?

A:

The Gen3 Supercars will be accessible on December 10, 2024, as part of iRacing’s 2025 Season 1 update.

Q: Can new iRacing users benefit from any discounts?

A:

Yes, in celebration of Black Friday, iRacing is offering 50% off new memberships and 25% off early renewals. This presents a fantastic opportunity for newcomers to join and experience the Gen3 Supercars on launch day.