Australia Tech News Archives

Cochlear Trials Cutting-Edge Voice-to-Text Integration with Salesforce for Improved Lead Management

wpengine on December 11, 2025

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Cochlear’s Cutting-Edge Voice-to-Text Integration with Salesforce

Quick Overview

Cochlear is utilizing AWS services to embed voice-to-text features within its CRM framework.
The solution leverages Amazon Lex and an internal AI platform called ‘Clark’, built on Amazon Bedrock.
This integration seeks to simplify lead management for sales personnel by automating data entry.
The pilot program is projected to launch for sales teams before the conclusion of the financial year.

Augmenting CRM with Voice-to-Text Solutions

Cochlear tests voice-to-text Salesforce integration for lead management

Cochlear is trailblazing a new integration that could transform how sales teams handle leads. By incorporating voice-to-text functionalities into their CRM system powered by Salesforce, Cochlear intends to abolish the manual documentation of management notes after meetings. This advancement is a significant evolution for Cochlear’s “sales road warriors” who can now dedicate their attention to primary responsibilities rather than administrative tasks.

The Significance of Amazon Web Services

The integration is strongly dependent on AWS services, notably employing Amazon Lex as the conversational interface. Cochlear has created an internal AI solution, fondly named ‘Clark’, which is based on Amazon Bedrock and its extension, Bedrock AgentCore. This AI platform is tailored to simplify the data input procedure by translating spoken data into structured information that is directly entered into the CRM.

Adaptive AI ‘Clark’

Clark, the AI walled garden, was unveiled at the AWS re:Invent conference by Andy McLaughlin, Cochlear’s director of IT networks and telecommunications. Named in honour of Dr. Graeme Clark, a visionary in cochlear implant technology, this system is still undergoing piloting but displays strong promise for future deployment.

Operational Mechanism

Sales staff will dial a dedicated line following client meetings, where the system will identify the caller and associate them with the relevant customer case in Salesforce. After inputting a security PIN, they can verbally relay meeting information and future goals to the system. This data is processed by Bedrock and entered into the CRM, facilitating instantaneous updates without requiring manual data entry.

Anticipated Deployment

Presently, Cochlear’s technology teams are assessing this system with the intention to implement it across their sales personnel by the end of the financial year. This progression is expected to boost efficiency and productivity, enabling sales teams to prioritize client interactions over data handling.

Synopsis

Cochlear is on the verge of a technological advancement with their voice-to-text CRM integration. By capitalizing on AWS services and their proprietary AI, ‘Clark’, they are poised to refine lead management workflows, minimizing administrative tasks for their sales teams. The launch is projected for the end of the financial year, representing a notable upgrade in Cochlear’s operational effectiveness.

Q: What technology is Cochlear employing for this integration?

A: Cochlear is employing Amazon Lex, Amazon Bedrock, and its extension Bedrock AgentCore for the voice-to-text CRM integration.

Q: What is the goal of Cochlear’s voice-to-text integration?

A: The integration is designed to automate and enhance the process of inputting lead management notes into the CRM, decreasing manual entry for sales teams.

Q: Who is ‘Clark’ and what is its function?

A: ‘Clark’ is Cochlear’s internal AI system, named in honour of Dr. Graeme Clark. It processes conversational data and inputs it into the CRM platform.

Q: When is this system anticipated to be implemented?

A: The system is expected to be introduced to Cochlear’s sales teams later in the financial year.

Q: How does the system maintain security during the procedure?

A: Sales personnel provide a security PIN after calling the dedicated line to guarantee secure data entry.

Q: What advantages could this offer for Cochlear’s sales teams?

A: The integration could greatly lessen the time allocated to administrative duties, enabling sales teams to concentrate more on client engagements and sales goals.

NSW Audit Office and Data61 Leverage AI for Innovative Government Auditing

Nicholas Kinports on December 11, 2025

NSW Audit Office and Data61 Leading AI Initiatives in Government Audits

Quick Read

The NSW Audit Office has teamed up with Data61 to incorporate AI into government auditing processes.
This partnership seeks to improve transparency, resilience, and efficiency in public audits.
Initial outcomes are encouraging, emphasizing predictive analytics and document examination.
Data61 intends to utilize audit techniques to enhance AI governance.
Findings from this initiative could inform AI oversight structures across various sectors.

AI and Government Auditing: An Innovative Collaboration

NSW Audit Office collaborates with Data61 on AI in auditing

The Audit Office of New South Wales has initiated a pioneering collaboration with CSIRO’s Data61 to investigate how artificial intelligence (AI) can be applied in government auditing. This prolonged partnership, which started in October, aims to unearth innovative AI applications, conduct pilot projects, and explore technologies to enhance public audit functions.

Objectives and Intentions

The central objective of this partnership is to establish a transparent, resilient, and efficient auditing system that responsibly utilizes AI while preserving public trust and accountability. NSW Auditor-General Bola Oyetunji expressed a positive outlook on the collaboration, underscoring the potential benefits of predictive analytics and the ability to handle extensive documents more proficiently.

Audit Techniques and AI Governance

Dr. Ming Ding, group leader of privacy technology at Data61, recognizes an opportunity to apply traditional audit oversight techniques in managing AI systems. Established auditing methodologies offer a structured oversight framework that can be tailored to supervise AI, ensuring informed and effective human oversight.

By employing these established methodologies, the partnership could shape the creation of oversight frameworks for advanced AI, influencing both governmental and industrial sectors.

Conclusion

This alliance between the NSW Audit Office and Data61 marks a crucial advancement in embedding AI within governmental operations. By concentrating on both technological progress and governance, the partnership aspires to create a model for the responsible implementation of AI that improves public sector auditing.

Q&A Session

Q: What is the primary aim of the NSW Audit Office and Data61 partnership?

A: The primary aim is to explore AI applications to enhance the transparency, resilience, and efficiency of public auditing functions.

Q: In what ways does AI support government audits?

A: AI can enhance predictive analytics, refine document analysis, and optimize auditing processes, ultimately boosting efficiency.

Q: What role does Data61 have in this collaboration?

A: Data61 contributes expertise in AI and privacy technology, assisting in identifying use cases, pilot initiatives, and governance structures.

Q: How might this partnership influence other fields?

A: Insights gained from the initiative could shape AI oversight frameworks in both governmental and industrial sectors, fostering responsible AI usage.

Q: What challenges could arise from integrating AI into governmental audits?

A: Challenges may include ensuring data privacy, sustaining transparency, and establishing effective oversight mechanisms to prevent the misuse of AI technologies.

Australia’s Ban on Social Media for Those Under 16 is Now Active: Key Information You Need to Be Aware Of

wpengine on December 10, 2025

Quick Read

Starting December 10, 2025, Australia will implement a ban on social media access for those under 16.
Social media platforms that do not comply could face penalties of up to $50 million.
Age verification methods are required for all platforms.
Messaging applications such as WhatsApp will remain available.
New age-restricted features will be added to gaming platforms.

Understanding the Social Media Ban

Today signifies a major change in the digital environment for families in Australia. Effective from December 10, 2025, the federal government’s regulation prohibits children under 16 from accessing social media. This innovative law is designed to safeguard young individuals from the possible negative impacts of social media.

What the Ban Hopes to Achieve

The primary aim of this regulation is to transfer the duty of online safety from parents to the platforms themselves. For many years, parents have struggled against algorithms meant to keep users engaged for prolonged periods.

The government contends that this “delay” in access will shield developing minds from the adverse effects of social media, including cyberbullying, issues related to body image, and exposure to unsuitable content. By establishing the age threshold at 16, policymakers intend to provide youth additional time to grow before entering the often chaotic realm of social networking.

According to the new regulations, social media companies face penalties of up to A$49.5 million if they do not take “reasonable steps” to prevent under-16s from creating accounts.

Which Platforms Are Included

The eSafety Commissioner has extended its reach, targeting the most frequently used services by teenagers in Australia. Starting today, the following platforms are restricted for individuals under 16:

Facebook
Instagram
Kick
Reddit
Snapchat
Threads
TikTok
Twitch
X (formerly Twitter)
YouTube

Messaging services such as WhatsApp and Messenger Kids are excluded from the restrictions, enabling families to maintain communication. Gaming platforms like Roblox have mostly avoided the ban, although they are rolling out their own age-restricted features to align with safer online environment standards.

How Age Verification Works for Each Service

The foremost inquiry leading up to today has centered around how these companies would validate age without infringing on privacy rights. The legislation permits various methods, and multiple strategies are being implemented today.

Meta (Facebook, Instagram, Threads)

Meta has chosen a stringent deactivation policy for accounts suspected of belonging to users under 16. If your account is flagged, you must verify your age to restore access. They are utilizing a third-party service known as Yoti, which enables users to submit a government ID or capture a video selfie that estimates age via facial analysis technology.

Snapchat

Snapchat is adopting a slightly different approach by locking accounts for three years instead of deleting them right away. To unlock an account, users must verify that they are 16 or older. Snap has collaborated with k-ID to provide verification through government ID or facial age estimation. Alternatively, they are presenting a “ConnectID” option, allowing users to confirm their age by linking to an Australian bank account, utilizing the rigorous ID checks that banks already conduct.

TikTok

TikTok is implementing a “multi-layered approach” to compliance. This includes examining usage patterns to identify underage users, along with standard verification methods. Users identified by the system must present government identification, credit card authorization, or utilize facial age estimation services to validate that they meet the age criteria.

Reddit is mandating all Australian users to verify their age for platform access starting today. This process requires providing a date of birth and, for many, completing a verification through a third-party service utilizing government ID or a selfie. Accounts that cannot be confirmed as being owned by individuals aged 16 or older are being suspended, with an appeals process available for those who feel they have been mistakenly banned.

What the Companies Are Saying

The large tech companies have voiced their objections to the specifics of this regulation, even while they comply.

“We align with the Australian Government’s objective of providing safe, age-appropriate online experiences; however, isolating teens from their friends and communities is not the solution.” Meta spokesperson.

“Those under 16 will not be able to keep a Snapchat account.” Snap Inc. statement.

“Although we have disagreements about the scope, effectiveness, and privacy implications of this regulation, as of December 10, we are adapting accordingly…” Reddit public statement.

“Most crucially, this law will not deliver on its promise to enhance the safety of children online, and indeed, will render Australian children less secure on YouTube.” Rachel Lord, YouTube Public Policy Manager.

Summary

The new legislation in Australia signifies a key advancement in online safety for youth, shifting the responsibility to platforms to uphold age restrictions. While the law seeks to defend children from potential dangers associated with social media, it has also ignited discussions regarding its efficacy and the implications for privacy. As companies strive to adhere, the landscape of social media access for young Australians is set to experience considerable changes.

Q: What is the main objective of the social media ban for under-16s in Australia?

A: The main aim is to shield young individuals from the potential threats of social media by postponing their access until they are more mature.

Q: Which platforms are affected by this ban?

A: Platforms such as Facebook, Instagram, Kick, Reddit, Snapchat, Threads, TikTok, Twitch, X, and YouTube are impacted.

Q: Are messaging apps included in the ban?

A: No, messaging apps including WhatsApp and Messenger Kids are exempt from these restrictions.

Q: How are companies verifying the age of users?

A: Companies are employing methods like government ID verification, video selfies with age estimation, and linking to banking accounts for verification.

Q: What are the potential fines for non-compliance?

A: Social media companies can face penalties of up to $50 million if they do not adhere to the new regulations.

Q: How are gaming platforms affected by the ban?

A: Gaming platforms like Roblox are not directly impacted but are instituting age-restricted features to bolster safety.

Q: What are the companies’ reactions to the new law?

A: Companies such as Meta, Snapchat, Reddit, and YouTube have raised concerns about the breadth, efficacy, and privacy issues surrounding the law, despite their compliance.

Macquarie Group Unveils Dexd: The Premier Developer Experience Daemon

David Leane on December 10, 2025

Quick Read

Macquarie Group launches Dexd, a daemon for developer experience.
Dexd is crafted to enhance the setup and onboarding experience for engineers.
It employs Microsoft’s Dev Containers to provide a fully featured development environment.
Dexd assists engineers in collaborating across various teams and cloud platforms.
The tool aims to boost productivity and speed up delivery in the cloud.

Introduction

Macquarie Group has unveiled an innovative tool named Dexd, which aspires to transform the developer experience for its engineers. Introduced by Brent Burgess, Head of Public Cloud, during the AWS re:Invent conference in Las Vegas, Dexd seeks to guarantee that engineers have a uniform setup along with access to templates that aid in maintaining productivity and workflow. Dexd is integrated into each engineer’s laptop, providing a smooth onboarding experience and the adaptability to collaborate across various teams and projects.

Features of Dexd

Base on Dev Containers

Dexd is constructed on Microsoft’s Dev Containers, offering developers a holistic development environment. This configuration enables engineers to start from a stable base and choose from a selection of pre-configured templates related to their specific tasks.

Streamlined Onboarding

A key feature of Dexd is its capability to simplify the onboarding experience. New engineers or those moving between teams can rapidly become acclimated with the required tools and frameworks, thanks to Dexd’s user-friendly dashboard and traffic-light system that ensures all settings are properly configured.

Innersourcing Enhancements

The tool’s functions are persistently broadened through innersourcing, permitting engineers to add improvements, ensuring Dexd evolves in line with user demands.

Cloud Integration

Macquarie Group primarily utilizes AWS and GCP, with more than 70% of its infrastructure and applications hosted in public cloud services. Dexd is essential in supporting this cloud-first strategy, allowing for swift deployment and development on these platforms.

Impact on Business

Burgess emphasized that Dexd aids in reducing complexity for engineers, enabling them to concentrate on delivering business results effectively. The introduction of this tool has reportedly increased the pace of coding new features and deploying them into production environments, aligning with Macquarie Group’s objective of achieving scalable business outcomes on a global scale.

Summary

Dexd signifies a noteworthy advancement in enhancing the developer experience at Macquarie Group. By simplifying setup procedures, easing team transitions, and boosting productivity, Dexd enables engineers to efficiently produce high-quality software solutions. As the group continues to broaden its cloud presence, Dexd will play a pivotal role in ensuring that Macquarie stays at the cutting edge of technological advancements.

Questions and Answers

Q: What is Dexd?

A: Dexd is a developer experience daemon launched by Macquarie Group to provide uniform setups and seamless onboarding for engineers.

Q: How does Dexd benefit engineers at Macquarie Group?

A: Dexd streamlines the setup process, expedites onboarding, and eases transitions between teams, letting engineers concentrate on software development.

Q: What significance does using Microsoft’s Dev Containers hold in Dexd?

A: By leveraging Microsoft’s Dev Containers, Dexd presents a complete development environment, furnished with templates and tools geared to specific tasks.

Q: How does Dexd support Macquarie’s cloud strategy?

A: Dexd facilitates quick deployment and development on Macquarie’s cloud services, AWS and GCP, thereby improving productivity and scalability in business.

Q: What future enhancements are envisioned for Dexd?

A: Macquarie Group intends to further extend Dexd’s functionalities through innersourcing and will share additional updates on their engineering blog.

Adelaide Street Circuit Energizes iRacing Roster in Spectacular 2026 Season 1 Update

Matthew Miller on December 10, 2025

Adelaide Street Circuit makes its debut in iRacing for the 2026 Season 1.
A notable enhancement for Australian sim racing fans.
Shows a contemporary layout featuring 14 intricate turns.
Digitally honors Adelaide’s illustrious motorsport heritage.
Anticipated to elevate involvement in the official Supercars series.

A Historic Addition to the Platform

The update for iRacing in 2026 Season 1 is set to transform the experience, particularly for users from Australia. By incorporating the Adelaide Street Circuit, iRacing responds to a highly sought-after feature from its user base. This enhancement enriches the platform’s Australian offerings, delivering a complete V8 Supercars experience with the Gen3 Ford Mustang and Chevrolet Camaro racing on the iconic Adelaide circuit.

The Track: An In-Depth Analysis

The newly added iRacing Adelaide Street Circuit boasts an accurate 3.219 km configuration with 14 turns. Kicking off with the Senna Chicane, drivers face a formidable challenge requiring accuracy and courage. The track’s layout captures the essence of Adelaide’s relentless walls and technical bends, providing a realistic simulation experience that reflects genuine racing scenarios.

Heritage Meets Digital Conservation

The circuit of Adelaide holds a rich history, first appearing in the 1985 World Driver’s Championship and hosting Formula 1 up until 1995. It became central to Supercars from 1999, witnessing many crucial events. Now, this legendary venue is preserved digitally with the meticulous accuracy of iRacing’s laser scanning, allowing sim racers around the globe to engage with its heritage.

The Significance for Australian Sim Racing

The addition of Adelaide to iRacing is a landmark moment for Australia’s sim racing community. It addresses a significant missing piece in the Australian motorsport calendar, enabling a complete replication of the “Triple Crown” races. This development is projected to boost participation in iRacing’s official Supercars series and create prospects for unique virtual events.

Getting Behind the Wheel

iRacing members can now download the update, with the Adelaide Street Circuit available for acquisition. This weekend is set for exciting virtual competitions, with the Senna Chicane poised to challenge even the most accomplished drivers.

For further details, check out iRacing’s official website.

Summary

The addition of the Adelaide Street Circuit in iRacing’s 2026 Season 1 update represents a considerable achievement for sim racing within Australia. It completes the digital experience of V8 Supercars and preserves the motorsport heritage of Adelaide in remarkable detail. The update is anticipated to energize the community, presenting exceptional racing prospects.

Q&A

Q: What makes the Adelaide Street Circuit unique in Australian motorsport?

A: Adelaide is renowned for its challenging design and historical importance, having hosted events such as the World Driver’s Championship and Formula 1.

Q: How does the new iRacing update enhance the V8 Supercars experience?

A: It completes the Supercars virtual calendar by integrating the Adelaide circuit, facilitating full season reproductions and special events.

Q: What are the primary features of the Adelaide track on iRacing?

A: The track features a layout of 3.219 km with 14 turns, including the demanding Senna Chicane, providing a realistic and challenging racing experience.

Q: Why is this update significant for the Australian sim racing community?

A: It addresses a vital absence in Australian content, improving local engagement and opening opportunities for competitive racing and event hosting.

Q: How can iRacing users access the Adelaide Street Circuit?

A: Subscribers can download the most recent update via the iRacing interface and purchase the track to add it to their collection.

TPG Telecom Discovers Potential New Fatality Linked to Samsung Phone

Vanessa May on December 9, 2025

Brief Overview

TPG Telecom has reported a possible new death associated with a Samsung phone’s emergency call limitations.
This event transpired in September in Wentworth Falls, NSW.
Firmware problems hinder certain Samsung models from accessing TPG’s 3G network for emergency calls.
TPG Telecom and Samsung are collaborating to resolve the matter through software updates.
The company initiated VoLTE trials for emergency calls on its 4G network in 2020.
TPG Telecom is continuing its investigation into the September event.

Another Sad Case Associated with Samsung Phones

TPG Telecom indicates potential new fatality related to Samsung device

TPG Telecom has notified the Australian government of yet another potential death tied to a Samsung phone’s failure to make emergency calls. This incident took place in September at Wentworth Falls in the Blue Mountains, NSW. The CEO of the company, Iñaki Berroeta, brought the situation to a parliamentary inquiry regarding triple zero emergency calls.

Issues with Emergency Calling Configuration

The issue originates from a firmware configuration affecting 71 Samsung phone models. These devices have difficulty connecting to TPG Telecom’s Vodafone-branded 3G network if their home network is not available. Consequently, they may be unable to complete emergency calls when other providers, such as Telstra and Optus, are also inaccessible.

Actions to Address the Concern

Samsung has been actively working to resolve the issue by issuing software updates for 60 of the affected devices. These updates are designed to allow the phones to connect to TPG Telecom’s 4G network for dependable emergency calling. TPG Telecom has been testing and broadening its VoLTE functionalities to accommodate these calls since 2020, fully implementing eVoLTE in 2021.

Details of the Incident in September

The incident in September involved a customer who reportedly could not connect to emergency services through triple zero but managed to do so via a 1800 relay service after five minutes. The individual may have died, but TPG Telecom is still confirming the specifics with emergency services.

Conclusion

TPG Telecom is tackling a critical issue with certain Samsung handsets that affects their capability to make emergency calls. This issue may have played a role in yet another fatality, emphasizing the need for strong emergency communication systems. Both TPG Telecom and Samsung are diligently working to resolve these problems through updates and network improvements.

Q: What is the primary issue with Samsung phones?

A: Certain Samsung models are experiencing a firmware issue that prevents them from connecting to TPG Telecom’s 3G network for emergency calls when their home network is unavailable.

Q: How is TPG Telecom addressing the matter?

A: TPG Telecom, in partnership with Samsung, is delivering software updates to the impacted models and has enhanced its 4G network’s emergency calling features.

Q: What transpired during the September incident?

A: A customer in Wentworth Falls was initially unable to contact emergency services via triple zero but was able to do so after five minutes using a 1800 relay service.

Q: Why was TPG Telecom not informed sooner about the September incident?

A: The reasons for the delayed notification to TPG Telecom remain unclear, as stated by CEO Iñaki Berroeta during the inquiry.

Q: What measures have been implemented to avert future incidents?

A: TPG Telecom has been testing and rolling out VoLTE for emergency calls, while Samsung has issued software updates to the affected models to ensure reliable emergency communication.

Vocus Aims to Establish Four New Submarine Cable Protection Areas

Nicholas Kinports on December 9, 2025

Brief Overview

Vocus is pushing for increased submarine cable protection zones across Australia.
The company has earmarked Darwin, Port Hedland, Maroochydore, and Christmas Island for these zones.
Vocus recommends the inclusion of submarine cables in the Security of Critical Infrastructure (SOCI) Act.
Protection zones have remained static since 2007, with only three currently established.
Vocus proposes that government funds be allocated for new protection zones rather than imposing charges on telcos.
There is a perceived need for strict enforcement to avert damage and disruption.

Enhancing Submarine Cable Protection Zones

Telecommunications company Vocus is advocating for the Australian government to enlarge the network of submarine cable protection zones. This initiative aims to bolster the security and durability of Australia’s vital digital infrastructure. Vocus has pinpointed important locations for these additional zones: Darwin, Port Hedland, Maroochydore, and Christmas Island, due to their strategic role in connecting with the Indo-Pacific and northern areas.

Vocus calls for extended submarine cable protection zones

The Demand for New Zones

Since 2007, Australia has possessed merely three submarine cable protection zones, which are situated in Sydney and Perth. Nevertheless, as an increasing number of cables are being landed outside these designated areas, the necessity for additional zones has intensified. Vocus contends that these zones ought to serve as active safeguards rather than passive barriers, necessitating proactive supervision to avert both unintentional and intentional damage.

Government and Regulatory Engagement

The establishment of new protection zones necessitates a substantial application fee of $170,527, which Vocus argues should be borne by the government or the Australian Communications and Media Authority (ACMA). This fiscal obligation, Vocus states, reflects the strategic national significance of these infrastructure components. The firm has also called for the incorporation of submarine cables under the Security of Critical Infrastructure (SOCI) Act, enhancing their protection and robustness.

Support from the Industry and Challenges

Vocus is joined by others in its request for broader protection measures. The Australian Strategic Policy Institute (ASPI) and the Australian Telecommunications Alliance have similarly emphasized the significance of bolstering submarine cable safety. Despite agreement on the necessity for additional zones, challenges persist in ensuring vigilant monitoring and enforcement, as the current zones are lacking adequate oversight.

Conclusion

Vocus is spearheading initiatives to broaden Australia’s submarine cable protection zones, stressing the importance of strategically placed locations and active management to protect essential infrastructure. The proposal aims to remove financial barriers for telcos and to weave cable security into national security frameworks.

Q: What is the reason behind Vocus’s advocacy for new submarine cable protection zones?

A: Vocus seeks to strengthen the security and connectivity of Australia’s digital infrastructure, focusing on strategic areas related to the Indo-Pacific and northern regions.

Q: Which locations are suggested for new cable protection zones?

A: The suggested locations include Darwin, Port Hedland, Maroochydore, and Christmas Island.

Q: How does Vocus propose to finance the establishment of new zones?

A: Vocus recommends that the government or ACMA should cover the application fees, recognizing the national strategic significance of these zones.

Q: What modifications does Vocus seek for the current protection zones?

A: Vocus calls for active supervision and enforcement to avoid accidental damage and malicious interference with submarine cables.

Q: How long have the current protection zones existed?

A: The existing protection zones have been in effect since 2007.

Q: Is there backing from other industry stakeholders for Vocus’s proposal?

A: Yes, organizations such as ASPI and the Australian Telecommunications Alliance also advocate for the expansion and active oversight of cable protection zones.

Samsung Responds, Warns Against Utilizing Obsolete Technology for Triple Zero

Vanessa May on December 8, 2025

Samsung Advises Caution Regarding Triple Zero Calls and Outmoded Technology

Quick Summary

Samsung warns against utilizing outdated technology for triple zero calls during the 5G shift.
Endorses the establishment of a public registry for compliant mobile devices.
The triple zero inquiry was prompted by the Optus outage in September.
Samsung demands accountability from ACMA and network service providers.
Discussion on TPG Telecom’s network transition from 3G to 4G and VoLTE.
The Telecommunications Authority suggests creating a central repository for device compliance.

Samsung’s Position on Legacy Technologies

Samsung has alerted the federal triple zero inquiry and mobile operators about the dangers of relying on legacy technology for emergency calls. The firm underscores the hazards as networks evolve to 5G, calling for tandem support for both emergency and non-emergency calls on enhanced network features. This initiative aims to avert reliance on outdated technology.

Samsung cautions on legacy technology for emergency calls

Advocacy for a Public Registry

Samsung backs the Australian telecommunications sector’s effort to create a publicly available registry of mobile phones that comply with local standards for voice calling and network suitability. Such a registry would help consumers recognize devices that have not been vetted for dependable triple zero call performance.

Insights into the Triple Zero Inquiry

The triple zero inquiry was triggered by a significant Optus outage in September, which caused failures in emergency calls associated with multiple deaths. Samsung’s involvement was amplified due to reports concerning the dependability of older handset models during the outage, though they maintain that their devices are not the only ones impacted.

Addressing Emergency Calling Challenges

Samsung’s recommendations are influenced by its experiences with Vodafone Hutchison Australia’s 4G rollout, where emergency calling functionality was restricted until 2020. The continued dependence on 3G for emergency calls persisted due to limited 4G VoLTE implementation. Samsung commenced updates to its devices for VoLTE and eVoLTE in 2021.

Support for the Registry and Next Steps

In its submission, Samsung also pushed for government oversight of a public compliance register for devices. The Australian Telecommunications Alliance is working to set up a repository of compliant devices, proposing that ACMA could oversee this central database to guarantee transparency and uniformity.

Conclusion

Samsung has emphasized the potential hazards of relying on outdated technology for emergency calls during the transition to 5G. By supporting the creation of a public registry for compliant devices, the company calls for increased accountability from network providers and regulatory agencies to tackle ongoing emergency calling challenges.

FAQs

Q: Why is Samsung worried about dependence on legacy technologies for triple zero calls?

A: Samsung contends that as networks progress to 5G, relying on outdated technologies might jeopardize emergency call reliability, advocating for simultaneous support for all call types on new networks.

Q: What is the objective of a public register for mobile devices?

A: A public register would assist consumers in identifying devices that comply with domestic standards for voice calling, ensuring they can reliably make emergency calls.

Q: What prompted the government’s triple zero inquiry?

A: The inquiry was launched in response to the September Optus outage, which resulted in emergency call failures associated with multiple fatalities.

Q: How did Samsung respond to emergency calling issues with its older models?

A: Samsung initiated software updates in 2021 to enable VoLTE functionality on compatible devices, although some older models were too antiquated to receive patches.

Q: What is the role of the Australian Telecommunications Alliance in this situation?

A: The ATA is collaborating with telecommunications companies to develop a database of devices that meet technical standards, advocating for ACMA to oversee this registry.

TfNSW Poised to Revamp Essential Systems of Traffic Control Centre

David Leane on December 8, 2025

Quick Overview

Transport for NSW (TfNSW) seeks to enhance its transport management core systems.
Outdated systems are leading to issues with performance and scalability.
The enhancement will improve incident response, network orchestration, and team cooperation.
Current systems are hosted in a hybrid cloud and traditional on-site environment.
Cubic previously secured a $96 million contract to upgrade these systems.
A recent $10 million renovation involved technological and spatial improvements.
Statewide coordination of services for an improved experience for travellers and freight operators.
Anticipated decision regarding upgrades by March 1, 2026.

Transport for NSW to Enhance Traffic Management Systems

TfNSW to replace traffic nerve centre core systems

Tackling Legacy System Issues

Transport for NSW (TfNSW) is undertaking a major initiative to revamp its Transport Management Centre (TMC) core systems. The existing systems, responsible for managing operations across roads, ferries, and rail, are constrained by outdated technology, resulting in diminished performance, concerns over reliability, and scalability limitations. The department aims to modernise these systems to boost operational efficacy and service provision.

A Combined Hosting Solution

TfNSW operates its systems in a hybrid environment that integrates both cloud-based options and on-premise data centres. The upgrade’s objective is to consolidate and optimise the number of platforms and applications utilized daily, ensuring a more effective and unified operational structure.

Core System Enhancement Initiatives

This modernisation effort builds upon numerous enhancements to the TMC’s transport management system, which began in 2018 and concluded in 2023. Cubic, which secured a $96 million contract, was integral to these improvements. The new initiative aims to capitalise on these advancements, concentrating on tools for incident response, network orchestration, and team collaboration.

Major Infrastructure Upgrades

Alongside system enhancements, the TMC recently experienced a $10 million renovation, labelled as its most significant upgrade since its establishment in 1999. This involved physical and technological improvements, including enlarged team spaces, drone operator stations, and a 23-metre digital screen for displaying real-time data.

Statewide Operational Alignment

The upgrades form part of a wider strategy to align urban and regional services throughout New South Wales. By integrating traffic control systems and solutions, TfNSW seeks to provide operators with better situational awareness, improved communication pathways, and advanced network tracking capabilities. This alignment promises timely notifications for travellers and effective management of freight disruptions.

Conclusion

TfNSW is positioned to revolutionise its transport management systems, addressing the drawbacks of legacy technology with contemporary solutions. The initiative aims to boost operational efficiency, enhance service delivery, and synchronise statewide services for improved experiences for travellers and freight handlers. A decision regarding the upgrades is expected by March 1, 2026.

Q: What motivates TfNSW to upgrade its core systems?

A: TfNSW is upgrading its systems to tackle performance issues, concerns regarding reliability, and scalability restrictions caused by obsolete technology.

Q: What enhancements are anticipated from the new systems?

A: The upgrades are expected to improve incident response, network orchestration, and information sharing, providing enhanced situational awareness and communication for operators.

Q: How will these enhancements impact travellers and freight operators?

A: The improvements will allow for more timely updates for travellers and better management of detours and disruptions for freight operators, ensuring optimal safety.

Q: What are some physical upgrades made to the TMC?

A: The TMC refurbishment involved more space for teams, drone pilot stations, and a 23-metre digital screen for real-time information display.

Q: What is the timeline for a decision regarding the system upgrades?

A: TfNSW anticipates making a decision on the core system upgrades by March 1, 2026.

Q: How does the statewide operational model enhance the transport system?

A: The new model aims to unify urban and regional services, improving operator tools and communication for a more integrated transport network.

“5 Key Questions to Reflect On Prior to Installing a Home Battery in Australia”

Nicholas Kinports on December 8, 2025

Key Factors for Installing a Home Battery in Australia

Quick Overview

Federal Government’s initiative slashes home battery expenses by 30%.
Crucial to guarantee backup power support during outages.
Continuous solar power is essential for extended grid failures.
Interoperability with smart retailers can enhance financial advantages.
Correct setup is vital to unlock battery’s full capabilities.

Government Programs and Their Effects

The Australian Government’s ‘More Affordable Home Batteries Program’, initiated in July 2025, has drastically lowered the initial costs associated with home batteries by expanding the Small-scale Renewable Energy Scheme (SRES) to include storage. This effort has led to a rise in installations, with applications projected to hit 175,000 by year-end.

Key Considerations for Home Battery Setup

Remote Management and Surveillance

Homeowners require advanced software to track energy flow and retain control over energy consumption. Options such as defining a minimum charge percentage are essential for preparing for severe weather conditions.

Thorough Backup Support

The battery must automatically supply power to your home during outages. It’s crucial to identify which circuits will remain operational, especially in residences with three-phase power.

Solar Functionality During Outages

Confirm that your solar system will keep functioning and recharging the battery even during grid outages. Proper setup prevents system failures and optimises solar energy collection.

Export Limiting Features

Given negative feed-in tariffs, having a system capable of ceasing power export to the grid is vital to safeguard your energy credits.

Interoperability with Smart Retailers

Batteries that work with dynamic retailers such as Amber Electric can leverage wholesale pricing, hastening financial returns.

Important questions for home battery installation

Insights from Actual Installations

Experiences from real installations highlight the necessity of thorough backup and solar functionality. Misconfigurations can severely restrict battery performance during outages.

Enhancing Your Configuration

Ensure all circuits are linked to backup and evaluate your system in outage scenarios. Well-configured systems can transform homes into energy hubs during emergencies, showcasing the value of electric vehicles as valuable assets.

Conclusion

Installing a home battery in Australia can greatly increase energy independence and resilience, particularly during grid failures. Nonetheless, meticulous planning and configuration are crucial to fully take advantage of these benefits. Confirm your system is designed for complete backup, solar functionality, and smart retailer compatibility to maximise returns.

Q: Why is solar functionality vital during outages?

A: Solar functionality ensures that your solar panels keep generating electricity and recharge your battery during grid failures, thereby enhancing your energy autonomy.

Q: How does the ‘More Affordable Home Batteries Program’ assist homeowners?

A: The program decreases the initial expense of home batteries by roughly 30%, making it easier for homeowners to install and gain advantages from energy storage systems.

Q: What is the importance of compatibility with smart retailers?

A: Compatibility with smart retailers like Amber Electric enables homeowners to access wholesale energy rates, potentially lowering energy expenses and accelerating the payback period for battery investments.

Q: What should be taken into account for efficient backup support?

A: Ensure that your battery is capable of automatically powering critical circuits during outages. It’s important to specify which circuits will remain functional, especially for residences with three-phase power.

Q: Can an EV be advantageous during grid outages?

A: Yes, an electric vehicle can serve as a significant resource during blackouts. With an appropriately configured system, you can continue recharging your EV even if the local petrol station is not operational.