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Anticipated Merger Between MyState and Auswide Bank Aims to Cut IT Costs by $7 Million

Vanessa May on August 19, 2024

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Banks from Tasmania and Queensland Poised to Join Forces, Projecting $7 Million in IT Savings

Proposed merger between MyState Bank and Auswide Bank to achieve $7 million in IT savings

Key Points

MyState Bank and Auswide Bank are set to merge, integrating their core banking frameworks.
The merger is expected to result in technology cost savings of up to $7 million.
A total pre-tax savings of $20-$25 million is anticipated, with a considerable share stemming from IT.
Up to $29 million in one-time synergy costs related to the merger will be incurred, including platform transitions and job redundancies.
The core banking integration is predicted to finalize within 18 to 24 months after the merger.
Both institutions have been implementing digital upgrades, prioritizing customer experience improvements and security enhancements.

Insights on the MyState and Auswide Bank Merger

MyState Bank, based in Tasmania, and Auswide Bank, headquartered in Bundaberg, have unveiled their intention to merge, collectively serving approximately 272,000 customers across Australia. This alliance, backed by a binding scheme implementation agreement, aims to optimize their operations, especially in technology, where they forecast up to $7 million in IT cost reductions.

IT Cost Reduction Insights

The merger is projected to achieve total pre-tax savings between $20 to $25 million, with a notable portion credited to IT cost efficiencies. Brett Morgan, CEO of MyState Bank, noted that integrating the banks’ core banking systems is “well-advanced” and should be finalized within the initial 18 to 24 months after the merger.

In 2021, MyState Bank moved to the cloud-based Temenos platform to support its core banking operations, positioning itself as a leader in digital evolution. Recent investments in a state-of-the-art internet and mobile banking platform have prepared the bank for this merger.

Upfront Costs and Synergy Opportunities

Although the merger offers considerable cost-saving potential, it comes with one-time synergy expenses expected to total $29 million. These expenses include the migration of technology platforms, workforce redundancies, and other costs related to operational integration. Nonetheless, the long-term financial forecast remains favorable because of anticipated operational efficiencies.

Investment in Technological Advancement

MyState Bank and Auswide Bank have both made substantial investments in technology. In FY24, MyState Bank allocated $21.4 million to tech initiatives, representing 20% of its total operational expenses, which is a 12% increase from the previous year. This commitment underscores the bank’s dedication to enhancing customer experience, risk management, and regulatory compliance.

In a similar vein, Auswide Bank has concentrated on strengthening its IT infrastructure, focusing on cybersecurity and fraud prevention. Its investments span technology, data management, and cybersecurity enhancements, as well as improvements in IT and risk management to promote growth.

Ongoing Digital Transitions

In recent years, both banks have undergone significant digital transformations. MyState Bank’s initiative, projected to conclude this financial year, has introduced a new digital banking app, adopted the New Payments Platform (NPP), and utilized Osko for real-time payments. These developments have modernized their service offerings and boosted customer satisfaction.

Meanwhile, Auswide Bank has embarked on a digital enhancement initiative. This strategy highlights four areas: improving service offerings to brokers and customers, increasing engagement through its branch network, automating processes, and refining digital experiences to appeal to a younger clientele.

Recap

The imminent merger between MyState Bank and Auswide Bank aims to form a more robust and efficient financial institution with substantial IT and other cost savings. While one-off costs associated with platform migration and workforce reductions are expected, the anticipated long-term advantages, especially regarding operational efficiency and customer satisfaction, are projected to surpass these initial expenditures. Both banks have actively pursued technological investments and digital transformation, establishing a strong groundwork for the future growth of the merged entity.

Q: What key advantages does the MyState and Auswide Bank merger provide?

A:

The merger is projected to yield considerable cost reductions, especially in IT, with savings of up to $7 million anticipated. Furthermore, it will foster a more scalable and efficient banking system, enhancing customer engagement and operational efficiency.

Q: What one-time costs are expected with this merger?

A:

The merger may incur up to $29 million in one-time synergy costs, which will encompass migration of technology platforms, redundancies, and other integration-related expenditures.

Q: What is the expected duration for the core banking consolidation?

A:

The consolidation of core banking systems is anticipated to be completed within 18 to 24 months after the merger.

Q: How have MyState and Auswide Bank been gearing up for the merger?

A:

Both banks have undertaken extensive digital transformations to modernize their systems, enhance customer experience, and bolster security measures, adequately positioning them for the forthcoming merger.

Q: What effects will the merger have on clients?

A:

Clients can look forward to improved digital services, enhanced security, and a more cohesive banking experience as the newly merged entity capitalizes on the strengths from both banks.

Q: What is the future outlook for the merged organization?

A:

The future outlook appears positive, with the merged entity expected to gain from operational efficiencies, reduced costs, and a scalable technology framework that supports forthcoming growth initiatives.

EBOS Welcomes Strategic Technology Acquisitions to Enhance Healthcare Innovation

Vanessa May on August 19, 2024

EBOS Group: Tech Acquisitions Fueling Advancement in Healthcare

Quick Overview

EBOS Group is on a growth trajectory, acquiring 4-6 companies each year, necessitating continuous integration and IT infrastructure updates.
The firm’s structured strategy for merging legacy systems mitigates risks and lowers maintenance expenses.
EBOS employs a ‘cloud-right’ approach, striking a balance between cloud and on-premise solutions tailored to specific applications.
Third-party maintenance providers are frequently engaged by EBOS for legacy systems, ensuring nationwide service and quick response capabilities.
Challenges arise in maintaining essential applications on outdated hardware, demonstrating the importance of dependable third-party maintenance assistance.

EBOS employs technology for healthcare advancements

Image credit: EBOS Group

EBOS Group’s Technology-Led Growth Strategy

As a prominent marketer, wholesaler, and distributor in healthcare, medical, and pharmaceutical products, EBOS Group is carefully expanding its reach. With approximately 5000 employees across 108 global locations, the company acquires between four to six new businesses each year. According to Con Pazios, Head of IT Operations, this acquisition strategy mandates EBOS to maintain an ongoing process of integration and IT system reconstruction.

Structured Legacy Environment Integration

In alignment with its strategic initiatives, EBOS has established a structured program for integrating the legacy systems of newly acquired businesses. This program plays an essential role in mitigating risks and diminishing maintenance costs. Upon an acquisition, EBOS assumes legal accountability for the IT environment of the new entity, which prompts the swift development of integration plans.

“Managing technical inheritance and technical debt presents substantial challenges for us,” Pazios noted. The process begins with securing the newly acquired environment, followed by a thorough evaluation of existing physical hardware, virtual servers, and domains. Subsequently, new servers are established, and data is transferred, allowing for the potential decommissioning of the obsolete infrastructure, contingent on environmental complexity.

The ‘Cloud-Right’ Methodology

While migrating to the cloud is typically viewed as a standard approach, EBOS employs a more nuanced perspective. The organization follows what it calls a ‘cloud-right’ strategy, which signifies that not every workload is redirected to the cloud. For instance, certain EBOS warehouses necessitate operational technology (OT) infrastructure that demands extremely low latency, thereby warranting on-premise server solutions.

“If it makes sense to migrate to the cloud, we will certainly proceed, and if modernization is feasible from that point, that’s advantageous,” Pazios elaborated. This methodology enables EBOS to harmonize the advantages of cloud solutions with the distinct requirements of its operations.

IT Modernisation Challenges

Despite the company’s concerted efforts to expedite IT modernization, the timeline can often extend. During these transitional phases, EBOS might need to utilize older, less reliable equipment. In such instances, external Managed Service Providers (MSPs) may be called upon, especially when confronted with intricate or unfamiliar network infrastructures.

“We might acquire a business with a network setup outside our internal capabilities, so we depend on outside MSPs for support,” Pazios remarked. This dependence spans not only to hardware but also to the overall management of the platform.

Significance of Third-Party Maintenance Services

Given the diverse technologies EBOS encounters through acquisitions, there have been cases where aging equipment posed notable risks. A relevant example is a 12-year-old IBM chassis located in Adelaide, responsible for running a critical business application. This device was functioning in a partially vulnerable state with inadequate maintenance support.

When a motherboard component failed, a third-party maintenance provider was able to quickly deliver replacement parts, restoring functionality to the device. This incident emphasized the critical nature of national coverage and the availability of parts when choosing third-party maintenance services.

“For us, the reinstatement of services is crucial, which hinges on response times, part availability, and the capacity to deploy assistance anywhere in the country,” Pazios stressed. He acknowledged that the role of third-party maintenance is likely to remain integral in the EBOS environment.

Conclusion

EBOS Group’s strategy centered on technology acquisitions serves as a pivotal element of its growth in the healthcare industry. Through a structured integration of legacy IT environments, the organization effectively lessens risks and maintenance expenditures. The ‘cloud-right’ approach of EBOS ensures that workloads are appropriately aligned for either cloud or on-premise implementations, informed by specific operational requirements. In spite of the modernization challenges, EBOS strategically utilizes third-party maintenance services to guarantee the dependability and permanence of essential systems.

Q: How does EBOS manage the integration of newly acquired companies?

A:

EBOS employs a systematic integration program for legacy systems, commencing with securing the acquired environment, evaluating existing hardware, and subsequently transferring data to contemporary servers. This strategy minimizes risks and reduces maintenance expenditures.

Q: What delineates EBOS’s ‘cloud-right’ strategy?

A:

The ‘cloud-right’ strategy represents a balanced approach where EBOS assesses whether workloads should transition to the cloud or stay on-premise based on specific operational necessities. Not all workloads are guaranteed to be migrated to the cloud.

Q: What prompts EBOS to engage third-party maintenance providers?

A:

EBOS engages third-party maintenance providers for older systems, particularly when internal expertise is insufficient or when confronting outdated hardware. These providers deliver quick response times and national coverage, which are vital for maintaining critical business applications.

Q: What obstacles does EBOS confront during IT modernization?

A:

Modernizing IT environments is a lengthy endeavor. Throughout this process, EBOS frequently needs to sustain older, outdated equipment, which poses risks. The organization occasionally necessitates external assistance to adeptly manage these environments.

Blackwoods Implements Customized Approach for Hardware Maintenance

Nicholas Webb on August 18, 2024

Blackwoods Implements Customized Approach for Hardware Maintenance

Quick Read

Blackwoods, an Australian supplier of industrial and safety products, is managing the intricacies of hybrid computing settings.
The organization is focusing on cloud transition while still making choices about keeping on-premises equipment.
OEM maintenance is favored, yet third-party support is being evaluated for aging systems approaching their end-of-life.
Increasing costs and security issues are shaping maintenance plans.
The worldwide IT hardware market is projected to expand significantly, indicating ongoing demand for hardware upkeep.

Hybrid Computing Environments: The Balancing Challenge

As numerous Australian companies adapt to the changing dynamics of hybrid computing settings, industrial and safety supplies leader Blackwoods is leading this shift. The firm is continually deciding what to transfer to the cloud versus what to retain on-premises—a hurdle increasingly faced by IT executives across Australia.

Roberto Calero, the cloud operations manager, plays a crucial role in these important choices at Blackwoods. He recognizes that while cloud adoption is increasing, the company still needs to preserve certain on-premises hardware, especially regarding legacy systems.

Blackwoods hardware maintenance strategy

Image credit: Blackwoods.

Evaluating Maintenance Choices

Calero and his team assess hardware maintenance options individually. Although Original Equipment Manufacturer (OEM) maintenance is typically the initial choice, they also explore third-party maintenance services, especially for older systems nearing the end of life. Nonetheless, these decisions are intricate and require considering aspects like warranty voiding, geographical support availability, and the risks tied to reliance on a new support provider.

“Similar to many other organizations, we are increasingly investigating the cloud solutions,” Calero shared. “When examining the market, we don’t perceive a lack of traditional infrastructure resources, but there are definitely fewer than five or ten years ago. People are moving progressively to the cloud, and engineers are adapting their skill sets accordingly.”

Escalating Costs and Constrained Budgets

In the current economic climate, IT budgets are experiencing mounting pressure, and the escalating technology costs render maintenance choices even more vital. Ongoing inflation is another element contributing to the actual cost increase of maintaining on-premises systems. Calero and his colleagues are consistently assessing service alternatives to obtain the best value in a market where the expense of maintaining these systems is anticipated to keep climbing.

“If you’re faced with paying a premium for the expertise and resources, then the entire discussion of offshoring or turning to a Managed Service Provider (MSP) arises every single time,” Calero noted. “It hinges on the coverage and how essential that legacy data center infrastructure is for your organization.”

Security Issues in On-Premises Maintenance

A key component in the on-premises maintenance calculus is security. Numerous older systems may not comply with contemporary security protocols, posing a risk that must be evaluated against the expense of either maintaining or upgrading the equipment. “To secure services appropriately, it necessitates investment, not only from an infrastructure viewpoint but also from an application standpoint,” Calero stated. “However, the dilemma is, how do you justify the financial commitment to replace something that is still functioning, solely for the sake of security?”

Calero holds that security considerations are legitimate but ought to be reframed as a business risk dialogue instead of merely a technical concern.

Future Perspective: Increasing Need for Maintenance

These inquiries are likely to stay at the forefront for Australian IT leaders in the near term. According to Mordor Intelligence, the global IT hardware market is set to rise from US$130.86 billion in 2023 to US$191.03 billion by 2029. This growth indicates a continuous influx of hardware into data centers, all of which will require maintenance.

A recent report from Forbes pointed out that the OEM maintenance sector experienced a 4.59% increase from 2021 to 2022, with the third-party maintenance market valued at over US$2 billion in 2022. This highlights the persistent need for a well-rounded and strategic approach to hardware maintenance.

Summary

Blackwoods is managing a complex territory of hybrid computing settings, striking a balance between migrating systems to the cloud while ensuring the upkeep of on-premises hardware. With rising expenses and security challenges, the organization is employing a customized, case-by-case method to hardware maintenance, weighing the advantages and disadvantages of OEM versus third-party options. As the global IT hardware market grows, these choices will become increasingly crucial for Australian businesses.

Q&A

Q: What is driving Blackwoods’ focus on cloud adoption?

A:

Blackwoods, similar to various other firms, is emphasizing cloud adoption to maintain competitiveness and to take advantage of the flexibility, scalability, and cost benefits that cloud computing presents. Nonetheless, they still need to keep certain on-premises hardware, particularly for legacy systems.

Q: What elements influence Blackwoods’ selection of OEM or third-party maintenance?

A:

Blackwoods examines multiple factors, such as the age of the equipment, the potential risk of voiding warranties, geographic support coverage, and the likelihood of reliance on a new support provider. For older systems nearing their end-of-life, third-party maintenance may offer a more cost-effective solution.

Q: How do security concerns impact hardware maintenance choices?

A:

Security concerns play a crucial role in hardware maintenance decisions. Legacy equipment may not align with current security standards, creating a risk factor. Blackwoods must evaluate the costs of maintaining or replacing this equipment in relation to potential security threats.

Q: How is the rising cost of technology influencing Blackwoods’ maintenance strategies?

A:

The increasing expenses associated with technology, exacerbated by inflation and other variables, are raising the costs of maintaining on-premises systems. This compels Blackwoods to continually review service options to secure the best value and to ponder alternatives such as offshoring or utilizing Managed Service Providers (MSPs).

Q: What does the future hold for IT hardware maintenance in Australia?

A:

The global IT hardware market is forecasted to expand notably, leading to a persistent demand for hardware maintenance. Companies like Blackwoods in Australia will need to keep making strategic decisions to balance cost, security, and operational demands in this continually changing environment.

“Preserving Vintage Technology: The Struggles of Sustaining Outdated Hardware”

Vanessa May on August 18, 2024

Fast Overview

Legacy hardware remains a vital element in numerous organisations, especially in sectors such as healthcare and logistics.
The upkeep and protection of legacy systems pose distinct challenges, including issues of compatibility, absence of vendor support, and security risks.
Organisations need to evaluate the expenses associated with legacy systems against the possible ROI of transitioning to modern technologies.
With older systems becoming more prone to cyber threats, cybersecurity has become an increasing worry.
Shifting to the cloud is frequently considered a feasible way forward, though it necessitates strategic planning and adequate resources.

The Significance of Legacy Hardware

Despite rapid technological advancements, legacy hardware continues to be crucial in various fields. For businesses such as EBOS Group Limited, Communicat, and Blackwoods, these older systems remain imperative for daily functions. In areas like healthcare, logistics, and finance, legacy systems often manage essential operations that contemporary solutions may not yet completely substitute. Nevertheless, dependence on such outdated technology presents a unique set of difficulties.

Challenges of Upholding Legacy Systems

Maintaining legacy hardware is far from easy. One of the primary concerns is compatibility. As technology progresses, new software and hardware frequently do not mesh well with older systems. This can cause a range of problems, from mere operational inefficiencies to complete system breakdowns.

A further significant issue is the lack of vendor support. As manufacturers discontinue older products, obtaining necessary parts or receiving technical assistance to keep these systems operational becomes progressively challenging. This shortage of resources can elevate maintenance expenses and complicate ensuring that the systems function properly.

Security Issues

Another pressing issue is security. Older systems are more susceptible to cyber threats, often lacking the comprehensive security measures that modern technology offers. Furthermore, legacy systems might not benefit from regular patches, leaving them vulnerable to emerging threats. Given Australia’s growing emphasis on cybersecurity, preserving the security of legacy systems necessitates additional defenses, such as firewalls, intrusion detection systems, and vigilant monitoring.

Considering Costs vs. ROI

Maintaining legacy hardware can incur high expenses, prompting organisations to carefully assess the return on investment (ROI) when deciding on the continuation of older systems. Although the upfront costs of transitioning to new technologies can be overwhelming, the long-term advantages of enhanced efficiency, superior security, and improved support frequently justify these costs.

However, for certain organisations, the expense of downtime or interruptions linked to migrating to new systems might be too significant. In such instances, maintaining legacy hardware with a strong support framework may be the most feasible route, at least temporarily.

Cloud Migration: An Avenue Ahead

A possible resolution to the predicaments of legacy hardware is cloud migration. Transferring legacy systems to the cloud can assist organisations in modernising their operations while preserving the capabilities of their older systems. Cloud platforms provide scalability, flexibility, and strengthened security features that can alleviate numerous issues tied to legacy hardware.

Nevertheless, cloud migration comes with its own set of challenges. It demands meticulous planning, substantial resources, and a clear comprehension of the organisation’s requirements. Moreover, the transition process can be intricate, and compatibility challenges between legacy systems and cloud platforms may arise.

Conclusion

Legacy hardware continues to be a fundamental element in many organisations, particularly in sectors such as healthcare, logistics, and finance. However, the maintenance of these systems presents distinct hurdles, including compatibility concerns, insufficient vendor support, and escalating security vulnerabilities. While upgrading to new technologies can involve high costs, the potential ROI in terms of enhanced efficiency and security typically makes it a valuable investment. For some, cloud migration provides a feasible path forward, although it necessitates careful planning and resources.

Q&A: Addressing Frequently Asked Questions

Q: Why do certain organisations still depend on legacy hardware?

A:

Some organisations persist in relying on legacy hardware because these systems manage crucial tasks that newer technologies might not yet fully accommodate. Additionally, the costs and risks of transitioning to modern systems can deter some businesses.

Q: What are the main challenges of maintaining legacy systems?

A:

The main challenges encompass compatibility issues with modern technologies, lack of vendor support, and increased security vulnerabilities. These factors often render the maintenance of legacy systems more expensive and complex.

Q: How can organisations enhance the security of their legacy systems?

A:

Organisations can bolster security by introducing additional protective measures, such as firewalls, intrusion detection systems, and regular monitoring. Updating and patching systems regularly, when feasible, is also essential.

Q: Is cloud migration a practical solution for legacy hardware?

A:

Cloud migration can serve as a practical solution, offering scalability, flexibility, and improved security. However, it requires thorough planning, adequate resources, and a clear understanding of the organisation’s specific needs. Compatibility between legacy systems and cloud platforms should also be addressed.

Tesla Powerwall 3 Debuts in Australia: Tackling the ROI Issue at Present Prices

Matthew Miller on August 17, 2024

Fast Overview

Tesla Powerwall 3 has been officially introduced in Australia and New Zealand.
Provides 13.5 kWh of energy storage and accommodates up to 20 kW DC solar input.
Allows participation in Tesla’s Virtual Power Plant (VPP) for extra savings.
Includes an integrated solar inverter for simplified installation and improved efficiency.
Available for A$13,600 which includes the Gateway, but installation and delivery costs are additional.
Concerns remain regarding achieving a suitable return on investment at the current price point.

Tesla Powerwall 3 Lands in Australia

Tesla has rolled out its latest home energy storage solution, the Powerwall 3, in Australia and New Zealand. This third-generation unit enhances the features of its forerunners by providing better storage options, improved efficiency, and seamless integration with Tesla’s energy network. Given Australia’s favorable solar conditions and widespread rooftop solar adoption, the Powerwall 3 is set to make a notable impact in the energy sector.

Notable Features and Specifications

The Powerwall 3 boasts a capacity of 13.5 kWh for energy storage, supports up to 20 kW DC solar input, and can deliver 11.04 kW AC of continuous power. It’s engineered to manage loads of up to 185 A LRA, catering to the energy requirements of most households. This iteration also includes a solar inverter built-in, simplifying the installation process and reducing associated costs.

Engagement with Tesla’s Virtual Power Plant

Owners of Powerwall systems can engage in Tesla’s Virtual Power Plant (VPP), which is a network that consolidates the stored energy from numerous Powerwalls, facilitating power distribution to nearby homes at a lesser price. Participants in the VPP enjoy electricity credits, which further diminish their energy costs. Tesla provides a 15-year warranty for those participating in the VPP, showcasing confidence in the durability of the product.

Time-Sensitive Control and Energy Savings

Powerwall 3’s Time-Based Control feature provides substantial savings for households opting for Time of Use electricity rates. It charges during lower-cost time slots and discharges during higher-cost periods, thus optimizing energy consumption and cutting down electricity expenses. Tesla estimates that homeowners using Powerwall 3 in conjunction with solar and VPP might see up to 77% savings on their annual electricity costs.

Emergency Power and Storm Preparedness

Besides energy efficiency, the Powerwall 3 offers backup power during outages. Its Storm Watch functionality proactively charges the battery to full in anticipation of inclement weather, ensuring uninterrupted power during critical situations. This feature grants users both peace of mind and energy security.

Cost and ROI Concerns

The Powerwall 3 is priced at A$11,900, plus an extra A$1,700 for the Gateway, bringing the total to A$13,600. Although its features are attractive, the significant upfront expense raises challenges in securing a reasonable return on investment (ROI). With the current price level, homeowners might encounter a nearly nine-year payback period, which could be off-putting. More competitive pricing or government incentives could greatly increase its appeal.

Conclusion

Tesla’s Powerwall 3 presents numerous enhancements compared to previous models, delivering greater energy storage, seamless integration with solar setups, and involvement in a Virtual Power Plant. Despite its higher price point, its efficiency, backup features, and potential for savings make it an enticing choice for homeowners in Australia. However, attaining a favorable ROI remains a hurdle at the current price structure, though government incentives and price changes could enhance its accessibility.

Questions & Answers

Q: What is the energy storage capacity of the Tesla Powerwall 3?

A: The Powerwall 3 has the ability to store up to 13.5 kWh of energy, supports 20 kW DC solar input, and provides 11.04 kW AC of continuous power.

Q: How is the Tesla Virtual Power Plant (VPP) structured?

A: The VPP connects energy stored in various Powerwalls, allowing distribution to neighbors at reduced rates and offering electricity credits to participants, helping to decrease their energy costs.

Q: What are the costs associated with Powerwall 3 in Australia?

A: The Powerwall 3 is listed at A$11,900, with an additional A$1,700 for the Gateway, totaling A$13,600, excluding installation and delivery fees.

Q: What warranty is available for the Powerwall 3?

A: Tesla provides a 10-year warranty that can be extended to 15 years for participants in the Virtual Power Plant.

Q: What potential savings can Australian homeowners expect when using Powerwall 3?

A: Tesla claims that homeowners may achieve up to 77% in annual savings on electricity costs when using Powerwall 3 alongside solar systems and VPP connections.

Q: What obstacles exist in realizing ROI with Powerwall 3?

A: The substantial initial investment could lead to a payback period of around nine years, making it difficult to achieve a favorable return on investment at the current price level.

Origin Energy Grows with UiPath: Leverages Process and Task Mining for Innovation

David Leane on August 17, 2024

Quick Read

Origin Energy extends its collaboration with UiPath for an additional three years.
Emphasis will be placed on process and task mining to boost innovation.
UiPath’s technology is embedded within Origin’s SAP ERP system for automation testing.
Origin seeks to pinpoint bottlenecks and refine processes prior to automation.
The organization emphasizes cost avoidance rather than seeking cost savings.
Automations are set up to automatically generate incident tickets in ServiceNow.

Strategic Growth of Origin Energy with UiPath

Origin Energy has initiated a refreshed three-year alliance with UiPath, aiming to leverage process and task mining as a cornerstone of its strategic innovation initiatives. This partnership represents a crucial development in Origin’s dedication to integrating cutting-edge automation technologies into its operational framework.

Collaboration between Origin Energy and UiPath for innovative processes

Image credit: Origin Energy.

Integration with SAP ERP

In May 2019, Origin Energy migrated its robotic process automation (RPA) onto the UiPath framework, initially targeting test automation. The automation scope has since broadened to encompass processes that interact with its SAP enterprise resource planning (ERP) system. Anthony Kaelin, Head of IT Automation and Insights, underscored the importance of this three-year contract during the SAP NOW A/NZ conference, highlighting the potential for further integration of UiPath’s technology across Origin’s operations.

Process and Task Mining: The Future Ahead

Process and task mining are expected to play crucial roles in Origin’s plans. Process mining utilizes system logs and data to chart out workflows, whereas task mining tracks user engagement with these workflows. Both technologies strive to reveal bottlenecks and highlight areas for enhancement. Kaelin noted, “We aim to have the logs contribute to process mining, uncover insights, and pinpoint bottlenecks during an initial assessment of the process. Enhancing the process prior to automation will fuel our automation pipeline.”

Emphasis on Cost Avoidance

While cost savings are a consideration, Origin’s main concentration regarding its automation strategies is on cost avoidance. Kaelin remarked that 70-80% of the advantages gained from automation revolve around cost avoidance as opposed to direct savings. This tactical approach guarantees efficient resource utilization and streamlined processes for improved results.

Comprehensive Automation Monitoring

Origin has constructed its automation framework with thorough monitoring capabilities. These systems automatically generate incident tickets in the company’s service management platform, ServiceNow, whenever an automation malfunction occurs. “We interlinked UiPath output files directly with ServiceNow to trigger incidents, ensuring that nothing is overlooked,” Kaelin shared. This integration assures that any challenges are swiftly handled, preserving uninterrupted operations.

Summary

Origin Energy’s enlarged partnership with UiPath highlights its commitment to utilizing advanced technologies for process innovation. By concentrating on process and task mining, cost avoidance, and robust monitoring, Origin is prepared to boost its operational efficiency and foster innovation.

Q&A

Q: What is the primary emphasis of Origin Energy’s collaboration with UiPath?

A:

The main emphasis is on exploiting process and task mining to drive innovation and improve operational efficiency, focusing particularly on cost avoidance.

Q: How does task mining differ from process mining?

A:

Process mining utilizes system logs and data to delineate processes, whereas task mining monitors user interactions with these processes to understand execution in real-time.

Q: What significance does SAP ERP hold in Origin’s automation strategy?

A:

Origin’s automation strategy incorporates the integration of UiPath technology into its SAP ERP system for test automation and process enhancements during system updates or modifications.

Q: How does Origin ensure that automation failures are resolved quickly?

A:

Origin has connected UiPath with ServiceNow to automatically create incident tickets whenever an automation failure arises, ensuring that issues are addressed and resolved promptly.

Q: Why is cost avoidance prioritized over cost savings for Origin?

A:

Cost avoidance aims to prevent unneeded costs while ensuring efficient resource use, aligning with Origin’s strategic focus on long-term operational effectiveness.

Kim Dotcom Ready for Extradition from New Zealand

Vanessa May on August 16, 2024

Kim Dotcom Extradition: A Significant Case

Brief Overview

Kim Dotcom is set for extradition from New Zealand to the US.
The extradition follows an extensive legal struggle dating back to 2012.
Executives from Megaupload reportedly led to over US$500 million in losses for studios.
The extradition outcome was revealed by the Justice Minister of New Zealand.
Plea agreements have already been reached by other executives from Megaupload.

Overview of the Megaupload Situation

Kim Dotcom, a German-born technology entrepreneur and the creator of the file-sharing service Megaupload, is poised for extradition from New Zealand to the United States. This decision follows a drawn-out legal confrontation that has persisted since 2012. Dotcom, a resident of New Zealand, has faced increasing scrutiny after an FBI-initiated raid on his mansion in Auckland, which resulted in his apprehension alongside several other Megaupload executives.

Legal Developments and Extradition

The extradition decree was signed by New Zealand’s Justice Minister, Paul Goldsmith. In his remarks, Goldsmith emphasized that all pertinent details were thoroughly assessed before opting to hand over Dotcom to US officials. Dotcom has been allotted a brief timeframe to pursue legal counsel regarding this ruling.

Dotcom has voiced his opposition to the extradition on social media, labeling New Zealand as an “obedient US colony.” This remark encapsulates the ongoing discourse concerning the extent of international legal pressures on local rulings.

Consequences for the Tech Sector

The allegations against Dotcom and his partners center around claims that Megaupload enabled rampant copyright infringement, leading to financial damages exceeding US$500 million for film studios and record labels. The business model of the site reportedly accrued US$175 million by promoting the sharing and storage of copyrighted works.

In 2012, Megaupload’s chief marketing officer Finn Batato and chief technical officer Mathias Ortmann, along with Dutch national Bram van der Kolk, were also taken into custody. While Ortmann and van der Kolk reached plea agreements resulting in prison sentences in New Zealand, Batato sadly passed away in 2022.

Conclusion

Kim Dotcom’s impending extradition to the US signifies a major milestone in a case that has drawn international focus for more than ten years. As Dotcom readies for trial, the legal terrain of the tech industry continues to transform, highlighting the intricate nature of international copyright regulations and the distribution of digital content.

Questions & Answers

Q: Who is Kim Dotcom?

A: Kim Dotcom is a tech entrepreneur of German origin, renowned for establishing Megaupload, a file-sharing platform. He has been embroiled in an extensive legal battle concerning his extradition to the US.

Q: Why is Kim Dotcom facing extradition?

A: Dotcom is being extradited to address charges related to copyright infringement attributed to Megaupload, which purportedly inflicted substantial financial harm on media companies.

Q: What was the function of Megaupload?

A: Megaupload served as a file-sharing service that permitted users to upload and share files. It was dismantled following claims of facilitating copyright violations.

Q: What outcomes have other Megaupload executives faced legally?

A: Several executives, including Mathias Ortmann and Bram van der Kolk, reached plea bargains resulting in prison sentences in New Zealand, successfully evading extradition to the US.

Q: What has been Kim Dotcom’s response to the extradition decision?

A: Dotcom has conveyed his discontent with the ruling on social media, criticizing New Zealand’s adherence to US extradition requests.

Q: What are the repercussions of this case for the technology sector?

A: This case illustrates the difficulties and nuances of copyright legislation in the modern era, and its verdict may shape future judicial actions regarding digital content sharing.

Google Broadens AI-Enhanced Search Responses to Additional Nations

David Leane on August 16, 2024

Google’s Global Expansion of AI-Driven Search

Summary

Google extends AI-generated summaries to six more regions: Brazil, India, Indonesia, Japan, Mexico, and the UK.
AI Overviews now feature additional hyperlinks to pertinent sites.
Recent updates focus on enhancing search quality and user experience.
Concerns remain regarding the potential effects on media traffic referrals.
Google is confronted with legal action regarding alleged search monopolization.

Google’s Global Expansion of AI-Driven Search

Google broadens AI search globally with new nations

Introduction of AI Overviews to Additional Nations

Google has recently rolled out its AI-generated search summaries, referred to as AI Overviews, to an additional six nations: Brazil, India, Indonesia, Japan, Mexico, and the UK. This expansion follows a successful launch in the United States, despite early challenges with inaccuracies in the summaries.

Tackling Initial Hurdles

The AI Overviews feature faced early backlash due to inaccuracies, such as false information and odd content. Google replied by introducing updates aimed at improving the precision and relevancy of the AI-generated responses. These updates enforce stricter standards for generating AI answers and diminish dependency on user-generated content from platforms like Reddit.

Improvements to AI Overviews

Google is refining the AI Overviews function by adding more hyperlinks to guide users to pertinent websites. This initiative seeks to strike a balance between delivering succinct information and providing users access to more extensive content from other sources. Additionally, Google is testing further enhancements to embed links within the text of the AI Overviews, emphasizing strategies that redirect traffic to relevant sites.

Effects on the Media Sector

With the rollout of AI Overviews, there are rising concerns in the media sector regarding the potential impacts on traffic referrals. The ability of the feature to summarize information could diminish the need for users to visit media websites, which might influence their revenue models. Nevertheless, Google asserts that the updates are designed to benefit consumers, publishers, and Google itself.

Legal and Competitive Issues

Alongside these advancements, Google is confronting major legal hurdles. A recent ruling by a US judge declared Google to be engaging in illegal monopolistic practices in search, which may result in trials that could affect its business operations. Additionally, competition from AI developments by rivals like Microsoft-supported OpenAI adds further pressure to Google’s market standing.

Conclusion

The enhancement of Google’s AI-driven search summaries to additional countries represents a pivotal move in the company’s relentless pursuit of improving user experience. Despite initial obstacles and industry unease, the updates to AI Overviews demonstrate Google’s dedication to boosting the quality and accuracy of its search functionalities. Meanwhile, Google navigates legal issues and competitive challenges in the swiftly changing tech environment.

Q: What exactly are AI Overviews?

A: AI Overviews represent Google’s AI-created search summaries that deliver quick answers to user inquiries and appear prominently on search results pages.

Q: Which new nations now feature AI Overviews?

A: AI Overviews have been launched in Brazil, India, Indonesia, Japan, Mexico, and the UK.

Q: How has Google improved the precision of AI Overviews?

A: Google has rolled out updates that limit the queries triggering AI responses and lessen reliance on content generated by users from platforms like Reddit.

Q: How does the growth of AI Overviews influence media companies?

A: There are apprehensions that AI Overviews could decrease referral traffic to media sites, potentially impacting their revenues. However, Google aims to balance offering concise information while directing traffic to relevant sources.

Q: What legal challenges is Google currently facing?

A: A US judge has ruled that Google operates with an illegal search monopoly, which may prompt trials that could affect its business practices.

Q: How is Google responding to competition from firms like OpenAI?

A: Google continues to refine its AI features and search capabilities to retain its competitive advantage against rivals such as Microsoft-backed OpenAI.

Aussie Government Departments Provided a Six-Month Timeline to Disclose AI Utilization Methods

David Leane on August 15, 2024

Australian Government Entities Required to Disclose AI Utilization

Brief Overview

Australian governmental entities have a period of six months to reveal their AI utilization methods.
A new directive requires openness and responsible usage of AI within the Australian Public Service (APS).
Each agency must designate a responsible technology executive.
Public confidence is a key element in the adoption of AI across governmental services.
Agencies are obligated to conduct annual reviews of their AI usage declarations.

New Directive for AI Utilization in the Australian Public Service

The Australian government has put forth an innovative policy that demands clarity regarding AI utilization in federal agencies, with the exception of Defence and intelligence branches. All pertinent agencies have until the end of February next year to release detailed declarations on their AI integration and operational practices.

Government entities have six months to disclose AI utilization methods

Essential Requirements for AI Governance

This directive, which was initiated on September 1, delineates two essential requirements: the appointment of a responsible technology executive for the enforcement of the policy and the creation of a transparency declaration. This document must be openly available and include measures for compliance, evaluation of effectiveness, and plans to address AI’s adverse effects.

Enhancing Public Trust in Government AI Implementations

Trust remains fundamental for achieving successful AI integration. The policy responds to public apprehensions regarding data handling, clarity, and accountability. By promoting transparency of AI practices within agencies, the government seeks to strengthen public faith in AI technologies.

Supporting Existing Legal Frameworks

Created to bolster existing laws and regulations, the policy ensures that agencies comply with all pertinent legal and procedural requirements. It represents a strategic initiative aimed at fostering safe AI adoption, thereby enhancing the trustworthiness of governmental operations.

Official Communications and Responsibilities

The Minister for Finance and the APS, Katy Gallagher, underscores that the policy provides crucial guidance for the responsible application of AI. The government’s goal is to reassure the public regarding the thoughtful and effective use of AI in public services.

Conclusion

The Australian government’s recent AI directive marks an important advancement toward guaranteeing transparency and responsibility in AI utilization among federal agencies. By enforcing public disclosure and appointing accountable executives, the policy aspires to foster public trust while complementing existing legal structures. This endeavor illustrates a dedication to ethical AI integration within public services.

Q: What deadline do government entities have to adhere to the new AI directive?

A: Entities must publish their AI usage declarations by the end of February next year.

Q: Who is tasked with executing the AI directive within agencies?

A: Agencies are mandated to appoint a technology executive responsible for carrying out the policy.

Q: In what way does this directive influence public trust in AI technologies?

A: By requiring accountability and transparency, the directive intends to increase public confidence in the government’s application of AI.

Q: Is employee training on AI compulsory as per this directive?

A: While it is highly recommended, employee training on AI is not explicitly stated as a compulsory requirement.

Q: How does this directive align with current AI-related laws?

A: The directive is crafted to complement and enhance existing legal frameworks, ensuring full compliance with legal responsibilities.

The Lottery Corporation Names New Chief Information Security Officer

Nicholas Webb on August 15, 2024

TechBest: Celeste Lowe Assumes Role as CISO at The Lottery Corporation

Brief Overview

Celeste Lowe has been appointed the new CISO at The Lottery Corporation.
She is set to spearhead a three-year cyber security improvement initiative.
Lowe has more than 25 years of cyber security expertise.
Her previous roles include key leadership positions at Ventia, Nine, and Qantas.
Lowe appreciates The Lottery Corporation’s collaborative culture and teamwork values.

Celeste Lowe Assumes CISO Role

The Lottery Corporation has revealed the selection of Celeste Lowe as its new Chief Information Security Officer (CISO). With the aim of leading a three-year cyber security enhancement program, Lowe takes on an essential position within the company.

Celeste Lowe appointed as CISO at The Lottery Corporation

Celeste Lowe (Image credit: LinkedIn)

Professional History and Qualifications

Transitioning from Ventia, where she was the General Manager of Cyber Security, Lowe adds extensive experience to her new position. Her career includes valuable tenures at Nine and Qantas, where she significantly contributed to advancing enterprise cyber security. This strategic choice follows the departure of David Jenkins, the previous CISO, who left in May.

Leadership and Strategic Direction

Lowe’s appointment has been positively received by the company’s CIO, Loren Somerville, who praised her comprehensive background in the sector. “The CISO role is vital for maintaining our cyber security protections, executing our security strategy and secure solutions, overseeing cyber security and technology risks, governance, and external certification, and implementing our three-year cyber security uplift program,” Somerville stated in a company-wide communication.

Values and Teamwork

In her statement, Lowe conveyed her excitement about joining The Lottery Corporation, attracted by its commitment to collaboration, teamwork, and supportive leadership. “The distinct challenges and opportunities within The Lottery Corporation’s digital and dynamic space also piqued my interest,” she remarked. “I’m eager to develop the cyber strategy and enhance the cyber and risk delivery capabilities.”

Conclusion

The appointment of Celeste Lowe as CISO at The Lottery Corporation represents an important move in strengthening its cyber security framework. Lowe’s vast experience and dedication to teamwork are expected to effectively propel the company’s cyber initiatives.

Q: What is Celeste Lowe’s new position at The Lottery Corporation?

A: Celeste Lowe has been named the new Chief Information Security Officer (CISO) at The Lottery Corporation.

Q: What will be the main emphasis of Lowe’s role?

A: Her main focus will be leading a three-year cyber security enhancement initiative to fortify the company’s cyber security structure.

Q: What qualifications does Celeste Lowe bring to The Lottery Corporation?

A: Lowe comes with over 25 years of experience in cyber security, having held important roles at Ventia, Nine, and Qantas.

Q: Why did Lowe opt to join The Lottery Corporation?

A: She was attracted to the company for its collaborative culture, teamwork dynamics, supportive leadership, and the unique challenges and opportunities it presents.