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Numerous Australian Cisco Devices Remain Infected with BADCANDY Malware


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BADCANDY Malware Risk on Australian Cisco Devices

Fast Overview

  • More than 150 Cisco devices in Australia continue to be infected with BADCANDY malware.
  • Fixes for the flaw have been accessible for over two years.
  • Re-infection remains a threat as malicious actors are actively taking advantage of the vulnerability.
  • BADCANDY enables attackers to entirely compromise devices and capture network traffic.
  • The ASD has marked China’s Salt Typhoon group as one of the malicious actors.
  • The vulnerability, CVE-2023-20198, has a top severity rating of 10.0.
  • Restarting devices eliminates BADCANDY but does not address the flaw.
  • It is essential to implement patches and examine device settings for effective protection.
Numerous Australian Cisco devices continue to be BADCANDY infected

Overview of BADCANDY Malware

The BADCANDY webshell has consistently posed a threat to Cisco routers and switches within Australia. Despite patches having been available for over two years, as of late October 2025, over 150 devices remain compromised. The Australian Signals Directorate’s Cybersecurity Centre (ACSC-ASD) notes that re-infection is a major concern as malicious actors exploit the flaw.

Technical Insights and Exploitation

The BADCANDY malware exploits a flaw designated as CVE-2023-20198, which carries a maximum severity rating of 10.0. This enables attackers to establish admin accounts, run commands, and gain complete control over the affected devices. Emerged in October 2023, the malware’s ease of use appeals to both criminal and state-sponsored entities, including China’s Salt Typhoon group.

Preventive Strategies and Suggestions

The ACSC-ASD recommends that organizations implement necessary patches and examine device configurations for unusual admin accounts. Investigating the presence of unknown tunnel interfaces is also advised. While rebooting can eliminate the malware, it does not rectify the core vulnerability, requiring additional steps to secure devices.

Conclusion

The persistent existence of BADCANDY malware on Australian Cisco devices highlights the urgent need for alertness and proactive cybersecurity actions. Organizations must take swift measures to patch vulnerabilities and monitor their systems to reduce the risk of re-infection and potential data leaks.

Q: What is BADCANDY malware?

A: BADCANDY is a webshell that takes advantage of a vulnerability in Cisco devices, enabling attackers to control and intercept network traffic.

Q: How critical is the BADCANDY vulnerability?

A: The vulnerability, recognized as CVE-2023-20198, has a maximum severity rating of 10.0, indicating a critical threat.

Q: Who is responsible for the BADCANDY attacks?

A: Both criminal organizations and state-sponsored actors, including China’s Salt Typhoon group, have been known to exploit BADCANDY.

Q: Is it possible to remove BADCANDY by rebooting a device?

A: Rebooting can eliminate the malware, but it does not resolve the underlying vulnerability, leaving devices still exposed.

Q: What steps should organizations undertake to safeguard their devices?

A: Organizations should apply patches, audit admin accounts for suspicious behavior, and fortify their network settings.

Q: Why are numerous devices still infected after two years?

A: Even though patches are available, many devices remain unpatched, with re-infections occurring due to active exploitation by malicious actors.

Optus Expands Team with 450 Fresh Recruitments to Address Triple Zero Emergency


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Optus’ Strategy for Addressing Triple Zero Failures

Quick Overview

  • Optus recruits 450 new personnel to tackle triple zero service deficiencies.
  • Implementation of required escalation procedures for emergency call concerns.
  • Continuous monitoring and daily assessments of emergency call dependability.
  • Changes in network maintenance necessitate clear verification of emergency service status.
  • Optus intends to hasten the shift of network operations from Nokia to in-house.

Optus’ Strategy for Addressing Triple Zero Failures

Optus has undertaken substantial measures to rectify the recent shortcomings in its triple zero emergency call services. The telecommunications company, under the leadership of CEO Stephen Rue, revealed the addition of 450 new employees to enhance its call center and network management sectors. This initiative is designed to restore public trust following a significant outage in September.

Optus recruits 450 staff for triple zero crisis

New Protocols to Enhance Emergency Services

Optus has enacted obligatory escalation protocols for any reported issues with triple zero calls, facilitating prompt investigation by network teams. To boost reliability, the company will ensure 24/7 monitoring of call failure rates and perform daily manual testing across various regions.

A key modification in network maintenance now demands explicit validation that emergency calling services are functioning correctly before and after any network adjustments. This measure is vital to avoid future interruptions.

Internal Modifications and Workforce Growth

The telecommunications provider is establishing 150 new positions within a “process centre of excellence” in Australia, aiming to expedite business transformation. Furthermore, 300 additional staff members will enhance its Australian call center operations, concentrating on triple zero services and customers in need.

Optus is also accelerating the transition of its network operations from Nokia, previously scheduled for May 2027, due to dissatisfaction with the current outsourcing setup.

Overview

Optus is taking strong measures to resolve its triple zero service issues, hiring 450 additional employees and establishing new protocols to guarantee reliability and restore public confidence. The telecommunications company is also implementing internal modifications to better customer service and hasten the in-sourcing of network operations from Nokia.

FAQs

Q: What is the reason for Optus hiring 450 new employees?

A: Optus is bringing on 450 new employees to tackle failures in its triple zero emergency call services and enhance customer service and network management.

Q: What new protocols has Optus put in place?

A: Optus has rolled out mandatory escalation for emergency call problems, 24/7 tracking of call failures, daily assessments of emergency call reliability, and adjustments to network maintenance practices.

Q: What modifications are being introduced to the network maintenance practices?

A: Network maintenance now requires clear confirmation of emergency service functionality before and after any network changes to avert disruptions.

Q: In what way is Optus altering its relationship with Nokia?

A: Optus plans to bring its network operations back in-house earlier than the initially set May 2027 timeline, due to dissatisfaction with Nokia’s management of a network upgrade.

“Purchase Today: Australia’s Least Expensive EV, the BYD Atto1, Launches in the Market”


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Order Now: Australia’s Most Budget-Friendly EV, the BYD Atto1, Hits the Market

Quick Overview

  • BYD Atto 1 is unveiled as Australia’s most budget-friendly electric vehicle.
  • Projected price: A$25,000, a notable reduction from average EV prices.
  • Offers two variants: Essential and Premium, each with different battery sizes and features.
  • Pre-orders can be made on the BYD Australia official site.
  • Incorporates BYD’s sophisticated Blade Battery technology.
  • Has the potential to redefine the Australian EV landscape by making EVs more attainable for a larger audience.

A New Price Dimension That Alters Everything

The Atto 1 from BYD is a compact electric hatchback set to become the most budget-friendly electric car in Australia. This groundbreaking vehicle is anticipated to be priced at A$25,000 before on-road expenses, directly competing with the least expensive petrol vehicles on the market. This signifies a crucial transformation in the automotive sector, rendering EVs a viable choice for a wider range of consumers.

Pre-orders Are Now Available

You can now pre-order the Atto 1 through the BYD Australia website, with options for the Essential and Premium models. The Essential variant includes a 30 kWh battery, while the Premium boasts a 43.2 kWh battery for increased range.

  • BYD Atto 1 Essential:
    • Ultra-Safe BYD Blade Battery – 30 kWh
    • Peak Power – 65 kW
    • Peak Torque – 175 Nm
    • Up to 220km WLTP range
    • 0-100km/h in 11.1s
    • 15-inch steel wheels
    • Free 1 Year Roadside Assistance included
  • BYD Atto 1 Premium:
    • Ultra-Safe BYD Blade Battery – 43.2 kWh
    • Peak Power – 115 kW
    • Peak Torque – 220 Nm
    • Up to 310km WLTP range
    • 0-100km/h in 9.1s
    • 16-inch alloy wheels
    • Free 1 Year Roadside Assistance included

Compact Vehicle, Advanced Technology

Even with its economical pricing, the Atto 1 features BYD’s cutting-edge Blade Battery technology, famous for its safety and durability. The car is also equipped with modern interior tech, such as a rotating touchscreen and over-the-air software upgrades.

The Electric Turning Point

The launch of the Atto 1 is expected to prompt major developments in the Australian EV sector. With a competitively priced electric vehicle, BYD encourages other manufacturers to reconsider their pricing models. This model could serve as a stimulus for widespread EV adoption in Australia.

Australia's most budget-friendly electric vehicle, the BYD Atto1, now available for order

Conclusion

The BYD Atto 1 signifies a remarkable change in the Australian electric vehicle market, providing an affordable option without sacrificing technology or safety. Its introduction may lead to a reassessment of pricing approaches throughout the sector, potentially expediting the shift to electric vehicles in Australia.

Q&A Section

Q: What makes the BYD Atto 1 budget-friendly compared to other EVs?

A: The BYD Atto 1 is priced at A$25,000, much lower than typical EVs, making it competitive with petrol cars.

Q: What are the main distinctions between the Essential and Premium models?

A: The Essential model is equipped with a 30 kWh battery, while the Premium variant includes a 43.2 kWh battery along with added features such as alloy wheels.

Q: How can I place a pre-order for the BYD Atto 1?

A: Pre-orders can be made on the BYD Australia website with a $1,000 fully refundable order deposit.

Q: What technological features does the Atto 1 offer?

A: The Atto 1 comes with BYD’s Blade Battery, a rotating touchscreen, over-the-air updates, and an array of safety features.

Q: How does the BYD Atto 1 affect the EV market in Australia?

A: By presenting an affordable EV option, the Atto 1 may motivate other manufacturers to lower prices, leading to increased EV adoption.

NSW Auditor Calls for More Agency-Led AI Regulations


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Assessing the Necessity for Agency-Specific AI Regulations in NSW

NSW auditor: 'additional agency-specific AI regulations needed'

Brief Overview

  • 357 AI solutions are presently utilized across 21 out of the 26 largest departments and agencies in NSW government.
  • Applications of AI encompass workflow improvement, customer engagement, fraud identification, and beyond.
  • Fewer than half of these agencies have established formal AI policies.
  • The audit indicates that policies at the agency level are essential for effective management.
  • 15 agencies have initiated documentation of their AI tool deployment, which enhances transparency and accountability.

The Expanding Influence of AI in NSW Government

The New South Wales (NSW) government is progressively integrating artificial intelligence (AI) technologies, as evidenced by a recent audit that disclosed the employment of 357 distinct AI tools across 21 of the state’s largest departments and agencies. These tools serve multiple functions, such as improving workflows, enhancing customer service, detecting fraud, and providing cybersecurity support.

Existing Governance Issues

The NSW audit office has pointed out a critical necessity for more customized governance structures within these agencies. While every agency is obligated to comply with the state’s overarching AI regulations, the audit suggests these may not be sufficiently detailed for agencies implementing advanced AI systems. The report emphasizes that a uniform approach is insufficient, advocating for agency-specific policies that cater to unique obstacles.

Customized AI Regulations: An Imperative

Fewer than half of the 21 largest departments and agencies possess formal AI policies or have woven AI into their existing frameworks. Several are still assessing their policies, while some depend entirely on the statewide AI ethics guidelines. The audit suggests agencies create their own inventories to catalog the aims, applications, and limitations of AI technologies.

Enhancing Accountability with Centralized Inventories

To bolster government accountability, the report advocates for the establishment of centralized inventories that document the purposes, applications, and limitations of AI tools. At the time of the audit, 15 agencies had initiated this process, reflecting an increasing commitment to transparency and ethical AI application.

Conclusion

The NSW government is experiencing a considerable rise in the deployment of AI tools throughout its departments and agencies. While these technologies offer the potential for improved service delivery and operational efficiencies, the NSW audit office has stressed the importance of developing more sophisticated, agency-specific governance regulations. This strategy aims to guarantee ethical AI utilization and enhance accountability via improved documentation and transparency.

Q: What primary issue has the NSW audit office raised concerning AI implementation?

A: The audit office is apprehensive that the current overarching state AI regulations may not sufficiently cater to the specific requirements of agencies with advanced AI practices, thereby necessitating more customized, agency-level regulations.

Q: What is the total number of AI tools used across NSW government agencies?

A: There are 357 AI tools active across 21 of the 26 largest NSW government departments and agencies.

Q: What functions do AI tools serve in NSW?

A: AI tools in NSW are utilized for workflow improvement, customer engagement, fraud detection, cybersecurity support, compliance oversight, capability enhancement, and service provision.

Q: What does the report recommend for improving AI governance in NSW agencies?

A: The report advises the development of agency-specific policies and the creation of centralized inventories to record the purposes, applications, and limitations of AI tools to boost transparency and accountability.

Helsinki Takes the Lead: Medical Supplies Transported via Drones with BVLOS Authorization


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Quick Overview

  • Helsinki initiates a pilot scheme for medical supply delivery via drones.
  • This project is a segment of the EU-backed CITYAM initiative.
  • Drones will traverse a distance of 7 kilometres from Kyläsaari to Laajasalo.
  • Operations are set to run from late October to mid-November 2025.
  • Safety and regulatory compliance take precedence under the BVLOS permit.
  • The initiative aspires to boost urban mobility and logistical efficiency.

Innovative Drone Deliveries in Helsinki

Helsinki is making significant strides in smart city logistics with the rollout of a pioneering pilot program utilizing drones to transport medical supplies. This venture, part of the CITYAM project funded by the European Union, aims to incorporate uncrewed aerial vehicles within urban transport infrastructures, improving efficiency and sustainability throughout the Baltic Sea area.

Path and Timetable

The pilot involves drone flights along a 7-kilometre stretch from Kyläsaari to the Laajasalo health station. Planned to operate multiple times each weekday from late October to mid-November 2025, these flights are intended to gather real-world data and signify a key advancement in Helsinki’s logistical planning.

Aims and Potential

The primary aim of this trial is to evaluate the potential for integrating drones into city logistics, particularly for addressing unexpected challenges such as pandemics or widespread disruptions. Drones may offer a compelling alternative to traditional delivery methods, especially in highly populated locales.

Specifications

The drones participating in this trial are fixed-wing variants managed by the Norwegian company Aviant. Notable specifications include:

  • Size: 2.6 metre wingspan.
  • Cargo Limit: Up to three kilograms.
  • Flight Altitude: Operates between 60 and 100 metres.
  • Current Cargo: Medical supplies such as masks and disinfectants.
  • Future Prospects: Potential expansion to a broader array of medical goods.

Helsinki drone medical delivery pilot program

Ensuring Safety and Adherence

The operations are conducted Beyond Visual Line of Sight (BVLOS) with a permit from the Finnish Transport and Communications Agency, Traficom. While controlled remotely from Oslo, on-ground personnel in Helsinki ensure the drones are prepared for flight. The findings from this trial are anticipated to influence future logistics regulations.

Helsinki drone medical delivery pilot program

Partnership and Future Influence

This project represents a partnership among Stara (Construction Services), the Social Services, Health Care and Rescue Services Division of Helsinki, and Forum Virium Helsinki. The initiative aims to establish a foundation for upcoming urban mobility innovations.

For further details, visit Forum Virium Helsinki: CITYAM Project

Conclusion

The drone delivery pilot program in Helsinki signifies a notable development in urban logistics. By incorporating drones for medical supply deliveries, the city intends to improve efficiency and response times, particularly in emergency situations. The lessons learned from this initiative are expected to guide future logistics approaches and urban mobility enhancements.

Q: What is the primary goal of Helsinki’s drone delivery pilot?

A: The main objective is to evaluate the integration of drones into urban logistics, emphasizing systematic deliveries and swift actions in response to unexpected situations.

Q: What route and timing are established for the drone deliveries?

A: The drones will operate along a 7-kilometre path from Kyläsaari to Laajasalo, scheduled for several flights daily during weekdays from late October to mid-November 2025.

Q: What safety protocols are implemented for the drone operations?

A: The flights are conducted under a BVLOS permit from Traficom, with remote oversight from Oslo and local personnel in Helsinki ensuring readiness for operations.

Q: What are the specifications of the drones utilized in the pilot project?

A: The drones have a wingspan of 2.6 metres, can carry up to three kilograms of cargo, and operate at altitudes ranging from 60 to 100 metres.

Samsung Firmware Problem with Triple Zero Set to Intensify as Investigation Nears


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Samsung Firmware Problem with Emergency Calls: Inquiry and Feedback

Overview

  • Samsung smartphones are facing a firmware glitch that obstructs emergency calls.
  • Telstra identified the issue, impacting several carriers.
  • TPG Telecom was recently made aware of the situation.
  • Telecom companies are restricting affected devices unless rectified within 28 days.
  • The parliamentary investigation will explore the performance of the triple zero service.
  • New regulations by ACMA mandate more rigorous testing for emergency call functionality.

Samsung’s Firmware Predicament

Samsung firmware emergency call issue investigation

Samsung smartphones configured with firmware that inhibits the ability to make emergency calls are expected to increase. Telstra’s recent finding of this issue has uncovered a major concern that had gone unnoticed by TPG Telecom for more than a year.

Effect on Australian Telecom Providers

TPG Telecom had previously flagged issues related to emergency dialing on Samsung devices, especially regarding VoLTE emergency calls, since 2024. However, these concerns were distinct from the firmware issue identified by Telstra, which impacts all mobile networks utilizing the affected devices. Certain phones might become unusable due to hardcoded configurations.

Technical Issues and Reactions

The malfunctioning firmware locks Samsung devices to Vodafone’s discontinued 3G network, hindering their ability to switch providers for emergency calls. Telstra and Optus have stated intentions to block impacted devices if they are not updated or substituted within 28 days. The number of Samsung mobiles affected by the firmware issue currently totals 71 and is on the rise.

Parliamentary Investigation and Industry Oversight

The parliamentary inquiry will assess the telecommunications sector’s performance regarding the triple zero service. Executives from Optus, Telstra, and others will face difficult inquiries about emergency call breakdowns, including a recent incident tied to fatalities. The inquiry will accept submissions until late November, with reports anticipated by early next February.

ACMA’s Updated Guidelines for Emergency Calls

The Australian Communications and Media Authority (ACMA) has rolled out new guidelines requiring providers to perform specific tests for handsets’ emergency calling capabilities. These rules aim to guarantee that devices can transition between networks for emergency calls, particularly during service disruptions.

Conclusion

The complications surrounding Samsung’s firmware settings that obstruct emergency calls have underscored major issues for the Australian telecom landscape. With a parliamentary inquiry underway and new testing regulations introduced by ACMA, the sector is facing close examination to ensure dependable emergency call services.

Q: What is the primary concern regarding Samsung devices?

A: Samsung devices are encountering a firmware flaw that prevents them from making emergency calls.

Q: Which telecom provider identified the firmware issue?

A: Telstra identified the firmware issue during comprehensive testing.

Q: How are telecom providers addressing this issue?

A: Telstra and Optus have declared they will restrict affected devices unless they are rectified within a 28-day timeframe.

Q: What function does the parliamentary inquiry serve?

A: The inquiry will scrutinize the performance of the telecom sector in delivering stable triple zero services.

Q: What new regulations has ACMA implemented?

A: ACMA has established stricter testing protocols for mobile devices to ensure their effectiveness in making emergency calls.

Q: When are the results of the inquiry expected to be released?

A: The inquiry outcomes are anticipated to be released early next February.

Progressing Toward a Safe, Smart Future for NFPs through Technology Integration


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Fostering a Safer, Smarter Future for NFPs via Technological Integration

Brief Overview

  • Post-pandemic, volunteering rates in Australia have decreased from 36% to 25%.
  • Technology can assist NFPs in maximizing and accurately assessing their influence.
  • Cybersecurity compliance is intricate, but unified solutions like Microsoft Azure can streamline the process.
  • AI and automation can address workforce shortages by managing tedious tasks.
  • Centralizing IT services with a single provider can remove silos and enhance efficiency.
  • ONGC Systems provides extensive solutions for NFPs, including a complimentary AI and Automation Readiness Evaluation.

The Importance of Technology in Enhancing NFP Impact

With a notable decline in volunteering, Not-for-Profits (NFPs) in Australia are under increasing pressure to demonstrate their impact to donors and funding agencies. Steve Dawson, CEO of ONGC Systems, points out the transformative capabilities of technology platforms such as Microsoft Azure and Microsoft Fabric in delivering systems that boost the influence of NFPs.

The Complexity of Cybersecurity and Its Solutions

As cybersecurity regulations tighten, NFPs frequently face challenges with compliance. Integrated software solutions like Microsoft Azure provide strong platforms for secure data and application management. Dawson underscores the necessity of collaborating with knowledgeable providers who grasp the unique risks and requirements of organizations.

Establishing an Employee-Centric Environment

The decrease in volunteerism necessitates a transition towards smart automation to lessen dependence on voluntary and paid personnel for repetitive duties. Ecosure’s CEO, Phill Bracks, highlights substantial operational enhancements through Microsoft 365 Business Premium and PowerBI, which enable efficient data collection and utilization for decision-making.

Consolidating IT Services

Managing various IT relationships often results in operational silos. By collaborating with comprehensive service providers like ONGC, NFPs can enhance their operations and utilize infrastructures such as Microsoft Azure for delivering dependable services. Bulk licensing agreements with partners like Crayon further reduce expenses.

Conclusion

NFPs in Australia can greatly gain from the integration of advanced technologies to address volunteer shortages and compliance issues. By leveraging platforms like Microsoft Azure and partnering with experienced organizations such as ONGC Systems, these entities can improve their operational efficiency and overall impact.

Q: How has volunteering in Australia shifted after the pandemic?

A: Volunteering has fallen from 36% to about 25%, creating challenges for NFPs that depend on volunteer assistance.

Q: Which technologies can aid NFPs in boosting their impact?

A: Tools like Microsoft Azure and Microsoft Fabric can assist NFPs in optimizing and assessing their organizational influence efficiently.

Q: What makes cybersecurity compliance difficult for NFPs?

A: Stricter regulations complicate compliance, but integrated solutions like Microsoft Azure can alleviate these difficulties.

Q: In what ways can AI and automation support NFPs?

A: AI and automation can diminish the need for staff to perform repetitive tasks, enabling them to concentrate on more significant activities.

Q: What are the benefits of unifying IT services with one provider?

A: Merging IT services can remove operational silos, enhance efficiency, and cut down costs via bulk licensing arrangements.

Fostering a Safer, Smarter Future for NFPs via Technological Integration

Advancing a Secure, Intelligent Future for NFPs with Technology Integration

Breaking: Tesla’s Upcoming Cybercab to Debut Without Steering Wheel or Pedals


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Tesla Cybercab: A New Era in Autonomous Transportation

Quick Overview

  • Tesla’s Cybercab will debut without a steering wheel or pedals, demonstrating full faith in their autonomous technology.
  • Manufacturing is scheduled to commence in Q2 2026, with software development being a key factor.
  • The latest FSD software is at version V14, with additional advancements required for a completely driverless experience.
  • Primary challenges encompass drive-thru navigation and teleoperation features.

Introduction

In a revolutionary step, Tesla has announced that its forthcoming Cybercab will lack traditional driving controls like a steering wheel and pedals. This move showcases Tesla’s confidence in its Full Self-Driving (FSD) technology and represents a pivotal point in the advancement towards a fully autonomous vehicle future.

Tesla Cybercab without steering wheel or pedals

Production Timeline and Prerequisites

Tesla aims to begin production of the Cybercab in the second quarter of 2026. As per the latest updates for investors, the project’s current stage is ‘Construction’. Nevertheless, the success of this timeline is heavily dependent on the completion and dependability of their FSD software, which is a crucial element for the Cybercab’s functionality.

FSD Software Progress

The latest consumer version of Tesla’s FSD software is V14. Although it remains supervised, Tesla operates a more advanced internal version. Several essential features still require refinement, such as the vehicle’s capacity to navigate drive-thrus, manage unexpected road obstacles, and execute teleoperation for emergency situations.

Drive-Thru and Teleoperation Hurdles

The capability of the Cybercab to adeptly navigate through drive-thrus poses a distinctive challenge. Each establishment varies slightly, necessitating the vehicle to adjust to diverse ordering and payment systems. Furthermore, teleoperation software and hardware solutions, such as tow-truck services, are vital for situations where the Cybercab may encounter operational problems.

Community Feedback and Future Outlook

While some within the Tesla community might have anticipated a version of the Cybercab equipped with traditional controls, the company remains resolute in its ambition to transform transportation through autonomous technology. This decision highlights Tesla’s long-term vision for a driverless future, despite potential regulatory obstacles.

Conclusion

Tesla’s choice to launch the Cybercab without steering wheels or pedals is a daring leap towards a completely autonomous future. Although the journey ahead poses various technological and regulatory challenges, the company’s dedication to innovation remains steadfast.

Q: What is the Cybercab?

A: The Cybercab is Tesla’s forthcoming dedicated robotaxi engineered to function without a steering wheel or pedals, relying entirely on Full Self-Driving (FSD) technology.

Q: When will the Cybercab be launched?

A: Tesla plans to kick off Cybercab production in the second quarter of 2026.

Q: What software does the Cybercab utilize?

A: The Cybercab employs Tesla’s FSD software, currently at consumer version V14, with ongoing enhancements to reach full autonomy.

Q: What obstacles does the Cybercab face?

A: Major challenges encompass navigating drive-thrus, teleoperation functions, and addressing unforeseen road barriers.

Q: Will the Cybercab include traditional driving controls?

A: No, the Cybercab will be free of steering wheels and pedals, as Tesla is pursuing a wholly autonomous design.

Suncorp Reveals Strategic Blueprint for Progressing Agentic AI


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Concise Overview

  • Suncorp is adopting agentic AI to enhance customer service and claims procedures.
  • This effort is part of a wider digital transformation plan.
  • AI will facilitate automated claims submission and customer service interactions.
  • Suncorp intends to lower operational expenses and improve customer satisfaction.
  • The company is concentrating on employee training and AI governance.

Transforming Insurance with Agentic AI

Suncorp is making a noteworthy advancement by incorporating agentic AI into its operations. This initiative seeks to transform the insurer’s customer service and claims submission processes, which CIO Adam Bennett refers to as a substantial progression in AI this year. The technology’s ability to independently strategize, make decisions, and execute actions is fundamental to Suncorp’s approach to re-envisioning customer experiences throughout its operations.

Suncorp's roadmap for agentic AI integration

Suncorp CIO Adam Bennett.

AI’s Contribution to Operational Change

AI is a vital element of Suncorp’s operational change strategy, backed by CEO Steve Johnston. The insurer aims to evolve into a digital-centric organization, facilitating reduced operational costs and enhanced customer experiences across sales, services, and claims. The emphasis on digitalization, automation, and AI underscores the potential for meaningful change in the forthcoming period.

Governance and Training in AI Deployment

Suncorp has created a comprehensive governance framework to manage AI strategies and policies. This ensures coherence and prioritization of impactful AI projects. Employee training is also a key focus, equipping staff for a future driven by AI.

Technological Innovations and Their Effects

Among Suncorp’s technological developments is the implementation of enterprise AI tools like Microsoft Copilot and the internally-developed SunGPT platform. These resources are vital for exclusive AI applications. The insurer is evaluating the effectiveness of AI, noting considerable enhancements in commercial motor fleet insurance quotations and the launch of a smart product disclosure statement (PDS) tool, which assures quicker and more precise customer service.

Conclusion

Suncorp’s strategic decision to implement agentic AI throughout its operations is poised to dramatically change the insurance sector. By prioritizing customer service and claims processes, the organization intends to boost its digital capabilities and operational effectiveness. This initiative is part of a larger plan to establish Suncorp as a frontrunner in digital-first insurance solutions.

Q: What distinguishes agentic AI from other types of AI?

A: Agentic AI can independently strategize, exercise judgement, and act, making it adept at handling complex tasks in customer service and claims management.

Q: In what ways will Suncorp’s AI deployment assist customers?

A: Customers can look forward to enhanced service efficiency, quicker claims handling, and more accurate answers to queries.

Q: What type of training will Suncorp employees undergo?

A: Employees will be instructed on utilizing AI technologies and adapting to the changing AI environment to ensure smooth integration into everyday operations.

Q: How does Suncorp assess the effectiveness of its AI projects?

A: Effectiveness is evaluated by reductions in turnaround times, increased processing capacities, and improved customer service indicators.

Q: What is SunGPT’s function in Suncorp’s AI approach?

A: SunGPT is an internally-run AI platform utilized for proprietary applications, enhancing Suncorp’s abilities in specialized AI projects.

From Tomorrow, All Newly Introduced Electric Vehicles in Australia Are Required to Have Acoustic Vehicle Alerting Systems (AVAS)


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Fresh Acoustic Vehicle Alerting Systems for Australian EVs

Brief Overview

  • From November 2025, all newly manufactured electric vehicles in Australia must incorporate Acoustic Vehicle Alerting Systems (AVAS).
  • AVAS is vital for the safety of pedestrians, particularly for individuals with visual impairments.
  • This regulation aims to reduce fatalities and injuries, resulting in an estimated A$208 million in savings for the community.
  • Numerous car brands, including Tesla, are already in compliance with AVAS rules in other regions.

The Updated 2-Phase AVAS Requirement

Starting 1 November 2025, the AVAS requirement will be mandatory for all new electric, hybrid, and hydrogen vehicles across Australia. By 1 November 2026, it will also encompass all new quiet road transport vehicles. This gradual implementation guarantees thorough compliance among all vehicle categories.

Functionality of AVAS and Its Sound

The AVAS is engineered to emit a synthetic sound at lower speeds, ensuring that nearby road users can hear the vehicles. The sound’s pitch or volume changes to signal acceleration or deceleration, with a maximum noise level akin to that of a household dishwasher.

Significant Safety and Economic Advantages

The roll-out of AVAS aims to safeguard vulnerable groups, such as children and those with visual impairments. It is anticipated to avert numerous fatalities and injuries, bringing notable economic advantages by reducing healthcare costs and losses in productivity.

Support for the Transition

This mandate has backing from both the automotive industry and safety proponents. It positions Australia in line with global standards and responds to the efforts of advocacy groups pushing for enhanced road safety for at-risk populations.

Tesla’s Preparedness

A variety of manufacturers, including Tesla, have already integrated AVAS in their vehicles available internationally. Tesla’s Pedestrian Warning System is currently featured in models such as the Model 3 and Model Y in Australia.

The Future Path

The implementation of AVAS in Australian vehicles marks a notable advancement in the nation’s transition to electric vehicles. This system guarantees that the commitment to environmental responsibility does not put pedestrian safety at risk.

Conclusion

Australia’s initiative to enforce AVAS in electric vehicles represents a vital measure for improving road safety. By adopting international standards, Australia is committed to safeguarding its most vulnerable citizens while moving toward electric transportation.

Q: What is AVAS and why is it crucial?

A: AVAS refers to Acoustic Vehicle Alerting System. It produces sound to notify pedestrians of the presence of near-silent electric vehicles, thereby enhancing safety.

Q: When will the AVAS requirement be implemented?

A: The requirement will start on 1 November 2025 for new electric vehicle models and will apply to all new quiet vehicles by 1 November 2026.

Q: How does AVAS influence the driving experience?

A: AVAS functions at low speeds and does not interfere with the driving experience. It ensures vehicles are hearable to pedestrians without being disruptive.

Q: Are existing electric vehicles in Australia compliant with AVAS standards?

A: Several vehicles, particularly from brands like Tesla, are already compliant with AVAS regulations due to current guidelines in other regions.

Q: What are the anticipated benefits of the AVAS requirement?

A: The requirement is expected to prevent many injuries and fatalities, with an economic advantage of A$208 million through diminished healthcare and productivity losses.

Q: How does AVAS connect Australia with international regulations?

A: AVAS aligns Australia with regulations from the EU, US, and other areas, ensuring uniform vehicle safety standards around the world.