Australia Tech News Archives

La Trobe University Adopts Ambitious ‘AI-First’ Approach

Vanessa May on November 13, 2024

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La Trobe University Embraces ‘AI-First’ Approach for a Brighter Future

In Brief:

La Trobe University is implementing an ‘AI-first’ approach to boost innovation, research, and the student experience.
AI will be woven into curricula to effectively prepare graduates for a workforce increasingly driven by AI.
Collaborations with Microsoft and CyberCX will facilitate digital transformation and enhance cybersecurity initiatives.
Programs will include AI-centric training for both staff and students, skill development initiatives, micro-credentials, and scholarships.
La Trobe strives to merge innovation with strong data security practices in partnership with Microsoft.

La Trobe’s AI-First Initiative: A Pioneering Move

La Trobe University has unveiled an ambitious ‘AI-first’ initiative intended to transform its educational and operational framework. This innovative project aims to harness the capabilities of artificial intelligence (AI) to elevate innovation, enhance research output, augment staff effectiveness, and enrich the student experience throughout the institution.

The university intends to incorporate AI into its educational programs, equipping graduates for an increasingly AI-centric workforce. This strategy mirrors a wider shift within global higher education as institutions adapt to rapid technological advancements. In conjunction with this initiative, La Trobe will encourage staff to embrace AI technologies, utilizing new tools to advance scientific inquiry and expertise across varied fields.

Collaborative Efforts with Microsoft and CyberCX

La Trobe University collaborates with Microsoft and CyberCX for AI initiative

To actualize this vision, La Trobe University has partnered with technology leader Microsoft and cybersecurity specialist CyberCX. Over the forthcoming three years, these collaborations will furnish essential resources, such as guest lectures, industry participation, and scholarship provisions. Moreover, this alliance will foster careers in cybersecurity, fund digital evolution, and provide industry-acclaimed certifications along with micro-credentials to arm students with vital, practical skills.

Vice-Chancellor Professor Theo Farrell emphasizes that La Trobe aims to be the preferred university for students, employers, and stakeholders in pursuit of AI-ready talent. “Technology, particularly AI, opens up tremendous opportunities for our community, and we aspire to lead in embracing and implementing these revolutionary technologies,” said Farrell. His vision showcases the university’s dedication to remaining ahead in global educational and technological developments.

Innovation Balanced with Security

While the university is enthusiastic about AI’s potential, it remains vigilant regarding security concerns. La Trobe’s Chief Information Officer (CIO), Shainal Kavar, underscored the necessity of embedding security at every level of their digital transformation efforts. Kavar elaborated that the university is dedicated to ensuring that its initiatives are supported by strong security protocols, especially concerning data protection and privacy.

Kavar cited an instance where the university’s legal department employed AI tools to address complex security and privacy issues, illustrating how AI can serve as a valuable asset in confronting real-world challenges. Furthermore, La Trobe collaborates closely with Microsoft to ensure that innovation and security coexist, enabling students and staff to access new technologies safely.

AI Proficiency Programs for Staff

To guarantee AI’s effective adoption across its activities, La Trobe University is launching various training initiatives designed for staff education. According to Ali Juma, the university’s Change and Engagement Lead for Responsible AI Adoption, these programs encompass an AI proficiency initiative aimed at cultivating a fundamental understanding of AI among employees.

The AI proficiency initiative represents just one facet of a comprehensive strategy to prepare staff to utilize AI competently in their roles. Juma commented that this effort aspires to empower staff to appreciate AI’s potential alongside the specific actions the university is taking for secure and responsible implementation.

Digital Team Skills Initiative

In partnership with Microsoft, La Trobe plans to initiate an ‘Enterprise Skills Initiative’ tailored specifically to advance the capabilities of its digital team. This program will ensure that La Trobe’s digital system and personnel are adequately equipped to meet the challenges of an AI-enhanced future. By enhancing the digital team’s skill set, the university aims to foster a smoother and safer integration of AI into its academic and operational structures.

Conclusion

La Trobe University is making a significant leap forward by adopting an ‘AI-first’ approach that seeks to transform its educational and operational methodologies. With strategic alliances with Microsoft and CyberCX, the university is poised to create an AI-enhanced environment for students and staff, all while emphasizing security. Additionally, La Trobe is introducing multiple training programs and proficiency initiatives to ensure its workforce is capable of navigating AI effectively. This audacious step positions La Trobe as a frontrunner in AI education, geared up to cultivate the next wave of AI-competent professionals.

Q&A: Dissecting La Trobe’s AI-First Initiative

Q: What does La Trobe’s ‘AI-first’ strategy signify?

A:

La Trobe’s ‘AI-first’ strategy signifies its dedication to incorporating artificial intelligence into every aspect of its operations, encompassing its curriculum, research endeavors, and administrative tasks. The primary objective is to prepare the university for a future shaped by AI, ensuring that its students and staff possess the necessary skills to excel in an AI-centric world.

Q: What role will Microsoft and CyberCX have in this initiative?

A:

Microsoft and CyberCX will act as crucial collaborators, providing La Trobe with resources including guest lecturers, industry-certified training, scholarships, and cybersecurity knowledge. These partnerships will facilitate La Trobe’s rapid digital transformation, encourage careers in cybersecurity, and offer students certifications recognized by industry leaders.

Q: How will this strategy benefit students?

A:

Students will gain from a curriculum enriched by AI, priming them for a future workforce where AI competencies are increasingly sought after. They will also have access to scholarships, micro-credentials, and career pathways in the AI and cybersecurity fields, aided by partnerships with industry giants like Microsoft and CyberCX.

Q: What steps is La Trobe implementing to ensure data security?

A:

La Trobe is collaborating closely with Microsoft to guarantee that all AI implementations are supported by robust security measures. The university is particularly committed to safeguarding data privacy and ensuring all new technologies are protected against potential cyber threats.

Q: How will staff be prepared to use AI effectively?

A:

La Trobe is introducing an AI proficiency program for all staff that will impart foundational knowledge regarding AI and its applicability within the university. Furthermore, specialized training programs will be provided to assist staff in understanding and utilizing AI tools in their everyday tasks.

Q: What is the Enterprise Skills Initiative?

A:

The Enterprise Skills Initiative is a program launched in conjunction with Microsoft to elevate the skills of La Trobe’s digital team. This initiative is designed to ensure that the university’s digital infrastructure and personnel are well-equipped to support the integration and application of AI technologies.

Q: How does this strategy position La Trobe University within the global education arena?

A:

By endorsing an ‘AI-first’ strategy, La Trobe University establishes itself as an innovative institution at the cutting edge of AI advancements. This initiative not only benefits its students and faculty but also enhances its standing as a leading provider of AI education both domestically and internationally.

EU Directs Apple to Stop Geo-Blocking on Services Such as the App Store

Vanessa May on November 13, 2024

EU Directs Apple to Cease Geo-Blocking Activities

Summary:

The European Union is urging Apple to put an end to geo-blocking on platforms such as the App Store, Apple Arcade, and iTunes.
The European Commission has pinpointed various geo-blocking tactics it considers potentially unlawful.
Apple has a month to present a strategy to mitigate these issues.
Geo-blocking limits digital content accessibility according to a user’s geographic position, often leading to varying prices and availability.
The EU’s goal is to eradicate these practices to foster an integrated digital market throughout Europe.

Understanding Geo-Blocking and Its Importance

Geo-blocking refers to the limitation of access to specific digital content based on a user’s location. For instance, an individual in Australia might enjoy less access to offerings on Apple Music or the App Store compared to someone in Europe or the United States. Additionally, geo-blocking frequently results in price differences dictated by location, raising issues regarding fairness and consumer rights.

For many years, geo-blocking has emerged as a controversial topic, especially within the European Union, where initiatives have been undertaken to develop a more cohesive digital marketplace. The EU has consistently pushed for the removal of obstacles preventing consumers from accessing products and services across borders among its member nations.

The EU’s Action Against Apple’s Geo-Blocking

The European Commission has recently adopted a firm position against Apple’s geo-blocking practices. Platforms like the App Store, Apple Arcade, iTunes Store, Apple Music, and Books have been singled out for implementing geographical restrictions, with the Commission suggesting these may violate EU competition regulations.

Margrethe Vestager, the European Commissioner for Competition, has openly criticized geo-blocking. She argues that no enterprise, regardless of its size, should partake in practices that unjustly discriminate against consumers based on their nationality or residence. The EU is especially worried that geo-blocking is curtailing consumer alternatives and raising costs for users in select areas.

Apple Faces One-Month Deadline

The European Commission has allotted Apple one month to draft a plan to alleviate the apprehensions surrounding its geo-blocking tactics. Should Apple not comply, it might confront enforcement actions from national regulators within the EU.

This marks another instance of the EU taking a stand against a major tech corporation for anti-competitive behaviors. In recent times, the bloc has levied fines and compelled adjustments in the operations of companies like Google and Amazon within its jurisdiction. Apple now finds itself under the EU’s scrutiny in the ongoing endeavor for a fair digital marketplace.

Potential Implications for Consumers

If Apple adheres to the EU’s directives, consumers may experience several shifts, especially regarding the accessibility and pricing of digital content throughout Europe. For instance, content that was once confined to specific regions may become available to users across the continent. Furthermore, price standardization may take place, resulting in users from different nations paying closer prices for identical content.

For Apple users in regions outside Europe, such as Australia, the EU’s actions could establish a precedent. While the EU’s legal authority does not extend to Australia, global technology firms often tweak their policies universally to ensure uniformity. This could mean that Australians might eventually reap the benefits of similar initiatives, potentially gaining access to content that was previously restricted or priced differently.

The EU’s Focus on Geo-Blocking

The elimination of geo-blocking is a key component of the European Union’s strategy for a Digital Single Market. This initiative seeks to establish a seamless digital environment across all EU member states, enabling consumers to access digital products and services without barriers based on their location.

Historically, the EU has enacted regulations to eradicate geo-blocking for physical items like electronics or clothing; however, digital content has proven to be a more complex challenge. The EU’s actions against Apple are part of a wider movement aimed at extending the advantages of a unified market into the digital field, ensuring that consumers can make cross-border transactions without undue restrictions.

Summary:

The EU has instructed Apple to cease its geo-blocking practices on platforms like the App Store, Apple Arcade, and iTunes. The EU is convinced that these practices unjustly restrict consumer access to digital content based on geographic location, inflating prices and limiting availability. Apple must respond to the EU’s concerns within a month or risk facing enforcement actions. Although the focus is largely on Europe, the outcome could have worldwide repercussions, potentially impacting Australian consumers in the future.

Q: What is geo-blocking, and how does it impact users?

A:

Geo-blocking is a method where companies limit access to particular digital content or services based on a user’s geographical location. This often leads to variations in content availability and pricing for users in different regions. For example, an Australian user may not be able to access the same films or applications offered in the US or Europe.

Q: Why is the EU concerned about Apple’s geo-blocking practices?

A:

The EU contends that geo-blocking practices restrict consumer choices, raise prices, and generate unjust market conditions. By limiting content access based on location, companies like Apple may be infringing on EU competition laws, which seek to promote a more integrated digital marketplace throughout Europe.

Q: What is the timeframe for Apple to respond to the EU’s requests?

A:

Apple has been granted a one-month period to provide a solution addressing the EU’s concerns regarding geo-blocking. Should Apple fail to offer a satisfactory resolution, it could become subject to enforcement actions from national regulators throughout Europe.

Q: Will these developments affect Apple users in Australia?

A:

Even though the EU’s legal jurisdiction is limited to Europe, international tech firms like Apple usually revise their policies globally for uniformity. If Apple introduces major adjustments to its geo-blocking approaches in Europe, Australian consumers could ultimately experience similar advantages, such as greater access to content and more consistent pricing.

Q: What overarching goal is the EU pursuing with its crackdown on geo-blocking?

A:

The EU’s objective is to shape a Digital Single Market where consumers can engage with products and services across borders freely without restrictions. The crackdown on geo-blocking is part of this strategy, aimed at dismantling digital barriers and ensuring that consumers enjoy equal access to digital content throughout the EU.

Q: Which other companies has the EU scrutinized for anti-competitive behavior?

A:

In recent years, the EU has scrutinized several prominent tech firms, including Google and Amazon, for anti-competitive actions. These cases often revolve around issues related to market dominance, unfair pricing, and breaches of data privacy. Apple now joins the ranks of companies facing EU examination in its pursuit of a more equitable digital marketplace.

Orica Unveils Generative AI to Transform IT Service Desk Operations

Nicholas Webb on November 12, 2024

Orica Employs Generative AI to Revamp IT Service Desk Operations

Orica, a worldwide forefront in explosives and blasting technologies, has made a significant move to transform its IT service desk functions by incorporating generative AI using ServiceNow’s Now Assist tools. Following a two-year transformation journey, the company is now enjoying the advantages of automation, chatbot functionalities, and AI-driven self-service to improve both employee and customer interactions.

Quick Overview

Orica merged generative AI with ServiceNow’s Now Assist to optimize IT service desk functions.
The firm transitioned from a decade-old ServiceNow instance to a fresh setup after a 12-month re-platforming initiative with Thirdera.
AI tools such as incident summarization, resolution note creation, and AI search have shown promising early results.
Orica’s virtual agent deflection rate increased from 18% to 94%, leading to a substantial decrease in service desk demands.
The integration seeks to lower Mean Time to Resolution (MTTR) and broaden AI application in other IT operations sectors, including event management.
Future aspirations include multilingual AI support, with the technology potentially accommodating up to 12 languages.

Orica’s Path to Generative AI Integration

Orica initiated its journey to modernize IT operations two years ago. With a legacy ServiceNow instance that had become outdated, the company opted to reimplement the platform for a more effective and streamlined system. This re-platforming project, completed in partnership with ServiceNow ally Thirdera, spanned 12 months and positioned Orica back to an “out-of-the-box” ServiceNow configuration.

“Around two years ago, we chose to reimplement ServiceNow, and we undertook a 12-month re-platforming process with Thirdera to restore us to that greenfield out-of-the-box position,” stated Bradley Hunt, Orica’s Manager of DevOps and Regional Apps, during the ServiceNow World Forum Melbourne 2024.

Leveraging AI in IT Service Management

Upon completion of the re-platforming, Orica swiftly capitalized on the latest AI advancements. Within 18 months, the company introduced a variety of new functionalities, including a virtual agent, lifecycle events for HR and legal services, cloud discovery, and event management, among others. The deployment of these tools marked Orica’s initial foray into the realm of AI.

Initially, the organization tested external large language models (LLMs) through Azure OpenAI services, developing proof-of-concept AI tools integrated into their IT Service Management (ITSM) workflows. These preliminary experiments highlighted the potential advantages of AI integration in simplifying routine service desk tasks.

Now Assist: AI-Enhanced Functionalities

Orica transitioned to ServiceNow’s native generative AI suite, Now Assist, to further bolster its functionalities. The company promptly deployed capabilities such as incident summarization, resolution note creation, and AI search within six weeks.

“We were able to utilize [a ServiceNow accelerator] program, and within six weeks we implemented incident summarization, resolution note generation, and AI search [driven by Now Assist],” Hunt disclosed.

While the initial AI features such as resolution note generation provided only marginal time benefits, other features like live chat summarization and AI search quickly gained popularity among users. The ability to swiftly seek solutions, such as resetting a password, without traversing multiple knowledge articles was especially advantageous.

Enhancing Virtual Agent Effectiveness

A key success has been the effect of AI on Orica’s virtual agent. The deflection rate—the frequency with which the virtual agent successfully resolves an issue autonomously—surged dramatically from 18% to 94%. This enhancement has alleviated the burden on human service desk agents, allowing them to concentrate on more intricate tasks. Moreover, the interaction success rate of the virtual agent has doubled, augmenting user satisfaction.

“When observing the virtual agent [independently], the deflection rate [has escalated] from 18 to 94 percent, [which] is an extraordinary rise,” Hunt emphasized.

Minimizing Mean Time to Resolution (MTTR)

A critical metric Orica is attentively monitoring is the Mean Time to Resolution (MTTR), which gauges the speed of incident resolution. Even though the Now Assist tools had been recently operational for two months during Hunt’s presentation, Orica had already recorded a one-day decrease in MTTR across all incidents.

“We’re two months into this, [and] we’ve already reduced a day [from MTTR]. That’s across all incidents,” Hunt noted.

Future Goals: Widening AI Utilization in IT Operations

In the future, Orica aims to broaden its application of generative AI across additional areas of IT operations beyond ITSM. The company is investigating the potential utilization of AI for event management, software asset management, and other vital IT functions. Additionally, Orica seeks to boost AI’s multilingual support capabilities, enhancing its effectiveness in servicing the company’s global operations.

“Service management is excellent, but can we extend it to other realms of IT operations? Are we able to handle alerts, event management, and summarization of those?” Hunt inquired, underscoring the company’s long-term ambition for AI integration.

The plan entails further enhancements in deflection rates and the prospective launch of additional AI-driven features throughout Orica’s IT environment.

Conclusion

Orica’s integration of generative AI via ServiceNow’s Now Assist tools is redefining how the company oversees its IT service desk operations. With a concentration on automation, chatbots, and AI-enabled search, Orica has already experienced considerable advancements in areas such as virtual agent deflection rates, MTTR, and general service desk efficiency. As the organization continues to diversify its AI applications across other IT operations, the future appears bright for further improvements and cost reductions.

Q&A

Q: What is Now Assist, and in what ways is Orica using it?

A:

Now Assist is a collection of generative AI tools from ServiceNow intended to enhance IT operations by automating tasks such as incident summarization, resolution note generation, and AI-driven search. Orica employs Now Assist to improve its IT service desk, facilitating faster issue resolutions and lessening the burden on human agents.

Q: How has AI integration influenced Orica’s service desk efficiency?

A:

The inclusion of AI has substantially enhanced Orica’s service desk efficiency. For instance, the virtual agent’s deflection rate soared from 18% to 94%, meaning that significantly fewer tickets necessitate human interaction. This has contributed to easing the workload for service desk agents and increased user satisfaction.

Q: What obstacles did Orica encounter in AI implementation?

A:

A significant challenge was the transition from a decade-old, customized ServiceNow instance to a greenfield configuration. This process spanned 12 months and required collaboration with ServiceNow partner Thirdera. However, the re-platforming was crucial for enabling the new AI functionalities.

Q: What does Orica envision for future AI integration?

A:

Orica anticipates broadening AI’s application beyond IT service management into other IT operational areas, such as event management and software asset management. The company is also prioritizing advancements in AI’s multilingual capabilities to serve its global operations more effectively.

Q: Has AI contributed to reducing the Mean Time to Resolution (MTTR) for incidents?

A:

Yes, Orica has already recorded a one-day decrease in MTTR across all incidents within just two months of deploying Now Assist tools. The organization expects further enhancements as it continues optimizing its AI capabilities.

Q: In what ways is AI search benefiting Orica’s employees and customers?

A:

AI search allows users to discover solutions more efficiently without sifting through numerous knowledge base entries. For example, employees can instantaneously seek answers to common inquiries like “How do I reset my password?” and receive a summarized response, enhancing both speed and satisfaction.

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ESSSuper Faces Legal Battle with Tech Firm Iress Regarding Contract Controversy

Vanessa May on November 12, 2024

ESSSuper Initiates Legal Action Against Tech Firm Iress Regarding Contractual Dispute

ESSSuper is in Federal Court contesting with Iress over tech contract issues

Snapshot

ESSSuper has launched a civil case against Iress alleging contract violations.
The Victorian superannuation fund accuses Iress of several “material violations” and misrepresentations.
Iress refutes the allegations and continues to deliver the contracted services.
The conflict has escalated to the Federal Court, with no clear resolution presently available.
This case illustrates the risks tied to outsourcing essential services within the financial industry.

Context: The Contractual Engagement

At the end of 2019, Emergency Services & State Super (ESSSuper), which caters to Victorian government employees and emergency services staff, delegated its back-office technology and administration tasks to Iress, a prominent developer of financial services software. This decision was anticipated to improve digital systems for both employers and members. However, since that time, the collaboration between ESSSuper and Iress has significantly declined, culminating in a legal confrontation that has now arisen in the Federal Court.

The Legal Conflict: Accusations and Assertions

ESSSuper has recently lodged a civil case against Iress and its affiliate Financial Synergy Holdings, alleging “material contract violations” and misrepresentations before the contract was finalized. ESSSuper claims that these violations have caused considerable inconvenience to its members and financial detriment to the fund, necessitating expenditure of “time and resources” on external services to address persisting challenges.

According to ESSSuper, despite numerous endeavors to resolve the matters through direct communication and the dispute resolution protocols specified in the contract, Iress has not fulfilled its obligations. Consequently, the fund’s board felt it had no choice but to pursue legal recourse.

In a declaration, ESSSuper highlighted that it does not engage in litigation lightly, particularly in light of its member-centric philosophy. Nevertheless, the substantial ongoing difficulties compelled the board to seek court intervention.

Iress’ Position

Iress has categorically rejected the allegations. In a financial report released to the Australian Securities Exchange (ASX), the firm asserted that it “disputes the accusations leveled against it and will present a defence per the court’s schedule.” Despite the legal proceedings, Iress continues to deliver the agreed-upon services to ESSSuper as the legal matter progresses through the judicial system.

Effects on Members and the Superannuation Sector

The legal confrontation between ESSSuper and Iress has garnered attention across the wider superannuation and financial services landscape. While outsourcing essential back-office functions is commonplace for superannuation funds, this incident underscores the potential hazards associated with service providers allegedly failing to uphold their contractual commitments.

The disruptions stemming from the alleged breaches have reportedly “considerably inconvenienced” ESSSuper members, prompting concerns over the reliability of outsourced technology solutions within the superannuation sphere. As more funds pursue operational efficiencies through external providers, this case could serve as a cautionary illustration for other superannuation boards.

What’s on the Horizon?

As the case advances in the Federal Court, both sides are engaged in a critical dispute. For ESSSuper, this lawsuit is a pivotal attempt to safeguard its members’ interests and recover losses incurred. For Iress, defending itself is vital to preserving its standing as a trustworthy technology provider for financial firms.

With no resolution yet available, the Australian financial services sector will remain keenly observant of the developments in this case, as its outcome may establish a benchmark for future contractual conflicts between superannuation funds and their service providers.

Recap

ESSSuper has brought a case against Iress in the Federal Court, alleging that the technology provider has committed contractual breaches and misrepresentations leading to “loss and damage” for both the super fund and its members. Despite efforts to resolve the dispute via the methods outlined in the contract, ESSSuper contends that Iress’ shortcomings left them with no choice but to seek legal action. Iress continues to deny the claims and fulfill its contractual duties, though the future of the court proceedings remains unclear. This situation serves as a warning to other superannuation funds regarding the perils of outsourcing vital financial services.

Q: What is the function of ESSSuper?

A:

ESSSuper operates as a Victorian government-sponsored superannuation fund catering to employees of government entities and emergency services. It manages retirement funds and delivers pension services to its members.

Q: What prompted ESSSuper to sue Iress?

A:

ESSSuper has claimed that Iress has violated their contractual agreement and made misrepresentations prior to the contract’s execution. The fund states that these violations have imposed significant inconvenience on its members and led to financial setbacks, requiring ESSSuper to utilize third-party services for remediation.

Q: How has Iress reacted to the claims?

A:

Iress has refuted the allegations put forth by ESSSuper, asserting that it will mount a defence in court. The company continues to provide the services specified in its contract with ESSSuper amidst the ongoing legal dispute.

Q: What consequences has this legal dispute had for ESSSuper members?

A:

ESSSuper reports that the alleged violations by Iress have caused its members substantial inconvenience. The fund has had to allocate extra resources to tackle the issues, though specific impacts on members’ experiences remain vague.

Q: What implications does this case hold for the superannuation and financial services sectors?

A:

The case emphasizes the risks linked to outsourcing crucial back-office operations within the superannuation domain. A ruling in favour of ESSSuper by the court could prompt tighter oversight of technology providers and a reevaluation of outsourcing practices across the industry.

Q: What are the potential results of this legal action?

A:

The court may decide in favour of ESSSuper, possibly leading to Iress being ordered to pay damages or offering some form of restitution. Conversely, Iress might successfully contest the claims, allowing the existing contract to proceed without additional legal complications. Regardless of the outcome, this case is poised to set a precedent for similar disputes in the future.

Q: What measures did ESSSuper undertake before filing the suit?

A:

ESSSuper asserts that it made efforts to address the concerns through direct dialogue and by employing the dispute resolution processes included in its contract with Iress. However, the absence of a satisfactory resolution resulted in the fund deciding to pursue legal action.

Queensland Data Centre Operator iseek Purchased in $400 Million Transaction

Vanessa May on November 11, 2024

Concise Overview

Asset management firm HMC Capital is set to acquire data centre provider iseek for $400 million.
iseek manages seven co-location data centres located in Queensland, South Australia, and New South Wales.
This acquisition follows HMC Capital’s $1.9 billion takeover of Global Switch Australia, strengthening its data centre assets.
iseek services more than 500 clients and aims to enhance its IT capacity from 6MW to 34MW.
The acquisition will be incorporated into HMC’s DigiCo Infrastructure REIT, which is expected to be launched on the Australian Stock Exchange (ASX).
DigiCo Infrastructure will supervise 13 tier 1 and 2 hyperscale and co-location data centres in Australia and North America.

HMC Capital Acquires iseek for $400 Million

Queensland Data Centre Operator iseek Acquired in $400M Deal

iseek’s Growing Presence in Australia

Queensland-based data centre operator iseek has been acquired by asset management firm HMC Capital for a value of $400 million. With a network of seven co-location data centres distributed across Queensland, South Australia, and New South Wales, iseek has emerged as a key player in Australia’s data centre sector.

Currently, iseek caters to over 500 clients, with an existing IT capacity of 6MW. The company has plans to significantly ramp up its overall capacity to 34MW. This acquisition is expected to facilitate iseek’s growth, laying a robust groundwork for further advancement in the Australian market.

HMC Capital’s Expanding Data Centre Holdings

This acquisition is the latest initiative by HMC Capital to reinforce its foothold in the Australian data centre landscape. Merely two weeks earlier, HMC Capital announced it would acquire another significant entity, Global Switch Australia, for a total of $1.9 billion.

Both acquisitions will be integrated into a new real estate investment trust (REIT) known as DigiCo Infrastructure, which HMC intends to list on the Australian Stock Exchange (ASX). DigiCo Infrastructure will encompass a total of 13 tier 1 and 2 data centres, not only within Australia but also extending to North America.

Incorporating iseek’s data centres into DigiCo’s portfolio will enable HMC Capital to enhance its footprint in the booming hyperscale and co-location data centre markets, which are being driven by rising demand for cloud services, data storage, and digital solutions.

The REIT Vision

DigiCo Infrastructure is designed to leverage the surging demand for data infrastructure on a global scale. By listing this trust on the ASX, HMC Capital aims to draw in investors interested in digital infrastructure, a sector that has exhibited exceptional resilience and growth potential.

HMC’s clear strategy positions DigiCo Infrastructure as a central player within the hyperscale data centre market. Through its acquisitions of iseek and Global Switch Australia, DigiCo will provide various services to clientele in Australia and North America, offering both co-location and hyperscale solutions.

iseek’s Leadership Enthusiastic About Growth Initiatives

The leadership at iseek seems entirely supportive of the acquisition. In a joint statement, iseek CEO Scott Hicks and founder Jason Gomersall conveyed their positive outlook for the future. They remarked that the acquisition would “accelerate iseek’s next growth phase,” and a considerable portion of the acquisition funds will be taken in shares of DigiCo’s REIT IPO. This reflects their faith in the REIT’s investment strategy and future growth.

This move aligns seamlessly with iseek’s own ambitions to scale operations and enhance its customer base, creating a beneficial scenario for both iseek and HMC Capital.

Conclusion

iseek, a notable data centre operator with locations in Queensland, South Australia, and NSW, has been acquired by HMC Capital for $400 million. This acquisition forms part of HMC’s broader strategy to expand its data centre portfolio through DigiCo Infrastructure, a new REIT that will oversee 13 data centres across Australia and North America. The agreement is anticipated to expedite iseek’s growth and expand its capacity. This acquisition follows HMC’s recent acquisition of Global Switch Australia for $1.9 billion.

Q: What is iseek?

A:

iseek is a data centre provider based in Queensland, Australia. The company runs seven co-location data centres across Queensland, South Australia, and New South Wales, serving over 500 clients by providing IT infrastructure, including cloud services and data storage.

Q: What does HMC Capital’s acquisition of iseek mean for the Australian data centre market?

A:

HMC Capital’s acquisition of iseek reflects a growing interest in Australia’s data centre infrastructure, particularly in the sectors of co-location and hyperscale facilities. With HMC acquiring both iseek and Global Switch Australia, the company positions itself as a key player in the region’s digital infrastructure market, which is anticipated to experience significant growth in the coming years.

Q: What is DigiCo Infrastructure?

A:

DigiCo Infrastructure is a real estate investment trust (REIT) established by HMC Capital to oversee its data centre portfolio. DigiCo will eventually manage 13 tier 1 and 2 hyperscale and co-location data centres across Australia and North America, inclusive of iseek’s facilities. DigiCo anticipates listing on the ASX, allowing investors to purchase shares in the trust.

Q: Why are data centres becoming such a strategic investment?

A:

Data centres are essential infrastructure in today’s digital economy. The escalating demand for cloud services, data storage, and digital solutions has resulted in businesses and governments increasingly relying on data centres for their IT requirements. This trend has rendered data centres a highly appealing investment for asset managers like HMC Capital, especially as the digital economy keeps expanding globally.

Q: How will the acquisition affect iseek’s customers?

A:

iseek’s customers will likely not notice immediate changes due to the acquisition. In fact, the deal is expected to accelerate the company’s growth and enhance its capacity from 6MW to 34MW. This increase could translate to improved services and greater capacity for existing clients in the near future.

Q: What are the future growth prospects for DigiCo Infrastructure?

A:

DigiCo Infrastructure is well-situated for growth, particularly with the rising demand for digital infrastructure. With 13 data centres operating across Australia and North America, DigiCo possesses a strong base to capitalize on the growing need for hyperscale and co-location data services. Furthermore, the listing of DigiCo on the ASX will provide access to capital, propelling its growth ambitions even further.

“Assessment: Google TV 4K Streaming Device Poised to Surpass Chromecast Experience”

Nicholas Webb on November 11, 2024

Google TV 4K Streamer Review: A Strong Competitor to Surpass Chromecast

Quick Overview

Google’s latest TV 4K Streamer is crafted to upgrade any TV into a smart TV, becoming your primary operating system.
Compatible with popular streaming platforms like YouTube, Netflix, Disney+, Stan, and others.
Displays a sleek, minimalist aesthetic along with a remote that can be customised.
Supports 4K HDR, Dolby Vision, HDR10+, and Dolby Atmos for a fully engaging viewing and audio experience.
Functions as a smart home hub, supporting Matter and Thread protocols to manage IoT devices.
Includes an Ethernet port for reliable, high-speed streaming, perfect for 4K content.
Available in Australia for A$159.00 at Google Store and JB Hi-Fi.

Design

The Google TV 4K Streamer presents a sleek and minimalist design, making it a subtle enhancement to any entertainment environment. Its rounded edges and matte rubberised finish contribute to a modern look, making it both family-friendly and visually attractive. Contrasting with the older Chromecast dongle, this device is somewhat larger and necessitates a dedicated power source. However, the increase in size brings significant performance enhancements.

The included remote is similarly understated yet practical, equipped with dedicated buttons for streaming services like Netflix and YouTube, and a built-in microphone for voice searches. A notable feature is the star button, which can be customised for quick access to your preferred app or to manage IoT devices via Google Home. Regrettably, only one button is customisable, leaving users desiring greater flexibility.

Performance

Internally, the Google TV Streamer 4K is powered by a 2GHz SoC alongside 4GB of RAM, ensuring a highly responsive and smooth operation. Switching between streaming apps is effortless, with no discernible lag or delays. The interface is user-friendly, providing tailored suggestions from various services like Netflix, YouTube, and Amazon Prime, enabling seamless content exploration.

The device boasts 4K HDR resolution support, alongside Dolby Vision and HDR10+ for superior picture quality. During evaluation, the device managed 4K HDR content exceptionally well, with no buffering interruptions, delivering sharp and vivid visuals.

Features

The Google TV Streamer 4K is loaded with features that enhance both user experience and the functionality of your home entertainment system.

1. 4K HDR with Dolby Vision and HDR10+

Experience breathtaking 4K visuals coupled with Dolby Vision and HDR10+ for richer colours, improved contrast, and enhanced detail in both bright and dark scenes.

2. Dolby Atmos Sound

Dolby Atmos support provides a three-dimensional audio experience where sound moves around you, adding a deeper level of immersion, given you have the right content and speakers.

3. Smart Home Compatibility

Serving as a smart home hub, the device supports Matter and Thread protocols, enabling you to control smart lighting, thermostats, and view live security camera feeds directly on your TV.

4. Ethernet Port for Consistent Streaming

For users preferring a wired internet connection, the Ethernet port guarantees smooth and uninterrupted 4K streaming, a perfect solution when Wi-Fi might be unreliable.

5. Ambient Screensaver and AI Features

The Google TV Streamer can showcase AI-generated screensavers or photos from your Google Photos account when idle, adding a personal touch to your living space.

6. Improved Navigation and Voice Control

With a 22% faster processor compared to previous iterations, navigating through apps and menus is visibly quicker. Voice control through Google Assistant simplifies searching for content or managing smart home devices.

7. Customisable Remote

The remote’s customisable star button allows for instant access to your preferred app or smart home control, though having more programmable buttons would be appreciated. Additionally, the remote features a textured back for better grip and a ‘Find My Remote’ function for assistance in locating it when lost.

Concerns and Possibilities

While the Google TV Streamer 4K excels in many aspects, a few areas could be improved. Though the customisable button on the remote is beneficial, it leaves users contemplating the absence of additional programmable buttons for other apps or functionalities.

Moreover, the omission of built-in far-field microphones, akin to those in Google Home devices, seems like a lost opportunity. Including this feature in future premium models could elevate the device as an all-in-one smart home hub and entertainment centre.

Another limitation lies in the device’s maximum resolution of 4K@60fps, which may not fully leverage high-refresh-rate televisions or monitors that support 200Hz or greater. This might pose a constraint for users employing high-end displays.

Pricing and Availability

The Google TV Streamer 4K retails for A$159.00, which is noticeably higher than the prior Chromecast 4K. Nevertheless, the added features and performance enhancements justify the investment for individuals seeking to upgrade their TV experience. The device is available in Australia through the Google Store and major outlets like JB Hi-Fi.

Currently, it is offered only in Porcelain White, which may not blend well with all entertainment setups, particularly those inclined towards darker themes.

Conclusion

The Google TV Streamer 4K is a versatile, high-performance option that delivers an outstanding streaming experience. It features a commendable assortment of capabilities, including 4K HDR support, Dolby Vision, and smart home integration, positioning it as a formidable player in the streaming landscape. While there are slight areas for refinement, such as expanding the customisation options on the remote, the overall performance, user-friendliness, and feature set render it a highly recommended device for anyone aiming to enhance their TV journey.

—

Summary

The Google TV 4K Streamer is an impressive choice for anyone wishing to upgrade their older TV without complete replacement. With support for 4K HDR, Dolby Vision, Dolby Atmos, and smart home integration, this device surpasses previous Chromecast iterations and numerous competitors. Its sleek design, responsive performance, and intuitive interface make it a premier selection in the streaming device market. Priced at A$159.00, it provides excellent value for those looking to modernise their home entertainment setup.

Q&A

Q: Can the Google TV 4K Streamer be utilized with any TV?

A: Indeed, the Google TV 4K Streamer can be utilized with any TV that has an available HDMI port. However, to fully enjoy its 4K HDR capabilities, you’ll need a TV that supports these features.

Q: Does the Google TV 4K Streamer support all well-known streaming services?

A: Yes, the device supports a broad range of streaming services, including YouTube, Netflix, Disney+, Stan, Amazon Prime, Paramount+, ABC iView, TenPlay, 9NOW, and 7 Plus, among others.

Q: Can I use the Google TV Streamer to manage smart home devices?

A: Absolutely. The device serves as a smart home hub, backing Matter and Thread protocols, enabling you to control compatible smart devices directly from your TV.

Q: What is the advantage of the Ethernet port on the Google TV 4K Streamer?

A: The Ethernet port provides a stable, high-speed internet connection, particularly advantageous for streaming 4K content when Wi-Fi might be unpredictable.

Q: Does the Google TV 4K Streamer offer voice control?

A: Yes, it features voice control through Google Assistant. You can use the microphone on the remote to search for content or manage smart home devices effortlessly with voice commands.

Q: Is the remote customisable?

A: The remote includes a customisable star button that you can set to launch a specific app or control smart home devices. However, with only one button available for customisation, users may wish for additional flexibility.

Q: How does the Google TV 4K Streamer compare to Chromecast?

A: The Google TV 4K Streamer presents significant advancements over Chromecast, offering superior performance, 4K HDR support, a customisable remote, and smart home integration, making it a more adaptable choice for contemporary homes.

How CPS 230 is Influencing the Future of SaaS Security in Australia

Matthew Miller on November 11, 2024

How CPS 230 is Influencing the Future of SaaS Security in Australia

Quick Overview

The deadline for compliance with the Australian Prudential Regulation Authority’s (APRA) CPS 230 is scheduled for July 2025.
CPS 230 requires robust cybersecurity practices, compelling financial organisations to effectively manage cyber risks.
Key tools for adherence to CPS 230 include SaaS Security Posture Management (SSPM) and Identity Threat Detection & Response (ITDR).
The Shared Responsibility Model assigns the responsibility of configuring, securing, and managing SaaS environments to businesses.
Essential pillars for SaaS security encompass Misconfiguration Management, Identity & Access Governance, Third-party Connected Applications, Connected Device Posture, and Threat Detection.

The CPS 230 Deadline: An Urgent Compliance Challenge

Australian financial institutions are hurrying to comply with the CPS 230 deadline set by the Australian Prudential Regulation Authority (APRA) for July 2025. This regulation imposes demanding standards for managing cyber risks, encompassing the identification, monitoring, assessment, and mitigation of cyber threats. With time running out, organisations are on the lookout for dependable solutions to ensure compliance.

A significant aspect of this compliance route involves addressing the cybersecurity risks related to Software as a Service (SaaS) applications. SaaS Security Posture Management (SSPM) and Identity Threat Detection & Response (ITDR) are two critical tools that have surfaced to help fulfil these requirements, becoming indispensable for financial institutions aiming to protect their digital assets and evade penalties.

The Shared Responsibility in SaaS Security

In September 2018, APRA recognised the growing reliance on cloud computing and SaaS solutions for vital operations. The APRA document “Outsourcing Involving Cloud Computing Services” pointed out that while SaaS providers deliver essential security controls, customers carry substantial responsibility for establishing proper security settings, user authentication practices, and overseeing connected applications.

The Shared Responsibility Model, which governs SaaS products, requires businesses to secure their data, configure services accurately, and manage access control policies. Even secure platforms like Salesforce or Microsoft 365 can expose risks if misconfigurations or inadequate access controls are not rectified. Recent incidents, such as breaches affecting Snowflake users, highlight the necessity of effective SaaS management.

Five Fundamental Pillars for Securing a SaaS Environment

To align with CPS 230 and avert severe financial consequences, Australian financial organisations must concentrate on the following five pillars of SaaS security:

1. **Misconfiguration Management:** Ensuring security settings are properly configured to prevent vulnerabilities.
2. **Identity and Access Governance:** Managing user roles and permissions to restrict access to critical systems.
3. **Third-party Connected Applications:** Overseeing and evaluating risks from third-party applications linked to the SaaS environment.
4. **Connected Device Posture:** Monitoring devices that access SaaS applications to guarantee they are secure and effectively managed.
5. **Threat Detection:** Identifying and addressing potential cyber threats, such as unauthorised logins or unusual user activity.

Kendal Watt, a cybersecurity expert from Adaptive Shield, underscores that while staying proactive through configuration management and access policies is crucial, threat detection plays a vital part in spotting threats that bypass these safeguards.

SaaS Security Posture Management (SSPM) and Identity Threat Detection & Response (ITDR)

The Importance of SSPM for CPS 230 Compliance

SaaS Security Posture Management (SSPM) tools are vital in ensuring that SaaS applications are configured accurately and stay secure. Initially centred on monitoring configuration parameters, modern SSPM systems now oversee a diverse range of attack surfaces, detecting misconfigurations, tracking user access, and ensuring adherence to best security practices.

SSPM solutions also play a role in managing identity security, a critical facet of SaaS operations. These tools can identify inactive accounts, external users with excessive permissions, and even past employees who still have access to company systems. Furthermore, SSPMs keep tabs on Non-Human Identities (NHI), like service accounts and API keys, to ensure protections against misuse by attackers.

Bolstering Security with ITDR

Identity Threat Detection & Response (ITDR) tools complement SSPM in recognising potential security threats. ITDR enhances SaaS security by scrutinising user behaviour, spotting suspicious activities, and reporting possible threats. For example, ITDR can identify if a user tries to log in from two different locations at once, signalling a potentially breached account.

When integrated with SSPM, ITDR affords greater insights into user and application interactions, forming a robust alliance for identifying and reducing threats. This synergy is crucial for Australian financial institutions aiming to adhere to CPS 230 and secure their SaaS environments.

The Shared Responsibility Model for SaaS

As stated by the United States National Security Agency’s (NSA) Shared Responsibility Model, SaaS providers are accountable for securing and maintaining the underlying infrastructure, including hardware, operating systems, and networks. However, it is the customer’s duty to configure the service, manage access protocols, and secure data.

Australian companies need to fully grasp their responsibilities within this model to comply with CPS 230. Documentation and service terms from Cloud Service Providers (CSP) will specify each service’s responsibilities, and it is essential for businesses to follow these protocols closely.

Conclusion

As the July 2025 deadline for CPS 230 compliance draws near, Australian financial institutions must focus on securing their SaaS environments. By utilising tools like SaaS Security Posture Management (SSPM) and Identity Threat Detection & Response (ITDR), businesses can alleviate risks, manage configurations, and detect possible threats. The Shared Responsibility Model emphasizes the necessity for customer accountability in the security of their SaaS applications, making it imperative for organisations to take a proactive stance in managing their cybersecurity. By adhering to the five pillars of SaaS security, financial service providers can achieve compliance with CPS 230 and protect their digital assets.

Q&A: Frequently Asked Questions About CPS 230 and SaaS Security

Q: What is CPS 230, and to whom does it apply?

A:

CPS 230 is a regulatory framework set forth by the Australian Prudential Regulation Authority (APRA), mandating financial service providers to manage operational and cyber risks. It applies to all entities regulated by APRA, including banks, credit unions, and insurance firms.

Q: Why is SaaS security crucial for CPS 230 compliance?

A:

SaaS applications are extensively utilised in financial services and often house sensitive information. CPS 230 requires that businesses manage risks associated with third-party service providers, including SaaS platforms. Errors in configurations or inadequate access controls can leave companies vulnerable to cyber threats, rendering SaaS security essential for compliance.

Q: What are SSPM and ITDR, and how do they facilitate CPS 230 compliance?

A:

SaaS Security Posture Management (SSPM) tools help oversee and manage the security configurations of SaaS applications, while Identity Threat Detection & Response (ITDR) tools identify and counteract potential identity-based threats. Together, they ensure that SaaS applications remain secure and adhere to CPS 230 stipulations.

Q: How can organisations verify that they are meeting their obligations under the Shared Responsibility Model?

A:

Organisations need to scrutinise the terms and conditions of their SaaS providers to comprehend their responsibilities in safeguarding data and managing access. Implementing SSPM and ITDR tools allows businesses to monitor configurations, track user permissions, and identify potential threats, ensuring compliance with obligations under the Shared Responsibility Model.

Q: What are the ramifications for a financial institution that does not comply with CPS 230 by the deadline?

A:

Non-compliance with CPS 230 could lead to substantial financial penalties and reputational harm for APRA-regulated entities. It is essential for financial institutions to utilise the necessary tools and processes to meet compliance standards by the July 2025 deadline.

SmartGate Kiosk Failure Impacts Australian Border Force Activities

Matthew Miller on November 10, 2024

SmartGate Kiosk Malfunction Disrupts Operations of Australian Border Force

Australian Border Force impacted by SmartGate malfunction

Brief Summary

The SmartGate kiosks operated by the Australian Border Force experienced a nationwide malfunction.
Significant disruptions were reported at international airports in Sydney, Melbourne, and Brisbane.
Passengers underwent manual processing, resulting in extensive queues and delays at various airports.
Approximately 1000 passengers were impacted at Melbourne Airport, which saw three flights delayed.
Systems were back online by midday AEDT, with the cause of the malfunction still being examined.
Additional ABF personnel were assigned to assist with manual processing and minimize disruptions.

Significant SmartGate Kiosk Malfunction Disrupts Australian Airports

On this day, significant interruptions occurred at Australia’s international airports when the Australian Border Force’s (ABF) SmartGate kiosks went offline for several hours due to a technical malfunction. This incident affected major airports in Sydney, Melbourne, and Brisbane, leading international passengers to undergo manual processing, which caused long queues and delayed flights.

Effects Across Key Airports

The malfunction impacted both arriving and departing passengers at some of Australia’s busiest international terminals. Melbourne Airport was notably hit, with around 1000 passengers affected and three flights delayed. Significant delays were also reported at Sydney and Brisbane airports, prompting the deployment of additional ABF personnel to assist with manual processing.

Reports from the ABC indicated that travelers in Sydney and Melbourne encountered particularly lengthy queues. The manual procedures for passport checks and customs clearance, which are typically managed by automated SmartGates, considerably reduced the efficiency of passenger processing.

Resolution by Midday

As of midday AEDT, the ABF confirmed that the situation was resolved and systems were functioning again. A spokesperson from the ABF commented, “The Australian Border Force has been addressing a technical malfunction affecting both inbound and outbound passengers at international airports nationwide this morning. By midday AEDT, the issue has been resolved across all airports, and all systems have resumed operations.”

Though service has been restored, the ABF continues to investigate the underlying cause of the malfunction. They also expressed gratitude to travelers for their understanding during the incident, which led to delays during a peak travel period.

SmartGate Systems: Essential Components of Australian Border Operations

SmartGates are automated self-service kiosks utilized by the Australian Border Force to enhance the efficiency of clearing passengers through customs and immigration. These systems employ facial recognition technology and biometric data to automatically correlate travelers with their passport information, thereby significantly lessening wait times and human errors compared to manual procedures.

A widespread malfunction such as the one experienced today can rapidly lead to considerable disruptions, as manual processing is inherently slower and demands more personnel. The ABF’s swift action in assigning extra officers helped to alleviate the situation, although many passengers in Melbourne and Sydney still faced considerable delays.

Possible Causes and Future Precautions

While the specific cause of the malfunction is still uncertain, issues with large-scale digital systems like SmartGates can arise from various factors including software glitches, hardware failures, or network connectivity issues. The ABF’s ongoing investigation will likely aim to determine the root cause and implement measures to avert similar disruptions in the future.

This incident emphasizes the increasing dependence on automated systems in critical infrastructure and the necessity for effective contingency plans. As Australia progressively adopts digital transformation across various sectors, including border security, guaranteeing the reliability of these systems will be essential.

Conclusion

Today’s SmartGate malfunction at major Australian international airports caused considerable delays and disruptions for passengers, necessitating manual processing by ABF officers. Although the issue was resolved by midday, it affected thousands of travelers, particularly in Melbourne, Sydney, and Brisbane. The ABF is currently looking into the cause of the malfunction, and it is anticipated that measures will be taken to prevent future disruptions.

Q: What is a SmartGate kiosk, and what is its function?

A:

SmartGate kiosks are automated systems employed in Australian international airports to facilitate the passport control process. They utilize facial recognition technology and biometric data to match a passenger’s face with their passport photo, providing quicker and more efficient processing without human involvement.

Q: How long did the malfunction persist?

A:

The malfunction lasted for several hours in the morning, with systems being completely restored by midday AEDT. During this period, passengers underwent manual processing, leading to long queues and delays.

Q: Which airports were affected by the SmartGate malfunction?

A:

The malfunction impacted major international airports throughout Australia, including Sydney, Melbourne, and Brisbane. At Melbourne Airport, approximately 1000 passengers were affected, and three flights were delayed due to the malfunction.

Q: What actions did the Australian Border Force take to mitigate the disruption?

A:

The ABF deployed additional personnel to manage passengers manually and minimize the impact of the malfunction. While this helped to some degree, extensive queues and delays were still noted at several airports.

Q: Is the cause of the SmartGate malfunction known?

A:

Currently, the precise cause of the malfunction remains under investigation. The ABF is undertaking a thorough review to pinpoint the technical issue and apply measures to prevent future incidents.

Q: What measures will the ABF implement to avert similar events in the future?

A:

While the ABF has not yet disclosed specific details, the investigation into the malfunction will likely lead to the establishment of safeguards and contingency plans to ensure the robustness of the SmartGate systems in the future.

Q: Were any flights delayed due to the malfunction?

A:

Yes, at Melbourne Airport alone, three departure flights were delayed as a result of the disruption caused by the SmartGate malfunction.

Q: Are SmartGate malfunctions frequent in Australia?

A:

No, SmartGate malfunctions are relatively uncommon. However, when they do occur, they can result in significant disruptions due to the reliance on these automated systems for efficient border control.

Gen3 Supercars Ready to Thunder into iRacing Beginning December 10

Matthew Miller on November 10, 2024

Gen3 Supercars Set to Hit iRacing Starting December 10

In thrilling news for fans of motorsport and sim racing aficionados, iRacing will unveil the eagerly awaited Gen3 Supercars in its 2025 Season 1 update, set to launch on December 10th. Followers of Australian Supercars can finally take control of the Chevrolet Camaro Gen3 and Ford Mustang Gen3 in the virtual realm, signifying a major leap from the last generation of racing vehicles. These fresh models have been carefully crafted in partnership with Supercars, Chevrolet, and Ford, ensuring a racing experience that closely mirrors reality.

Quick Overview

New Gen3 Supercars: iRacing will introduce the Chevrolet Camaro Gen3 and Ford Mustang Gen3 on December 10.
Improved Realism: The latest models boast enhanced physics, tire modeling, and graphics for a more immersive racing experience.
Legacy Content: The Holden ZB Commodore and Ford Mustang GT will become legacy content, with credits awarded to recent buyers.
Gen3 Supercar Adjustments: Notable improvements in aerodynamics, chassis design, and engine performance, encouraging tighter and more thrilling racing.
Cost Efficiency: Gen3 Supercars are engineered to be more economical to construct and maintain, both on real circuits and in the virtual realm.

What Constitutes Gen3 Supercars?

Gen3 Supercars, which made their debut in the Australian Supercars Championship in 2023, represent the most recent advancement in racing technology. Initially envisioned in 2020, these vehicles aim to facilitate closer racing, lower costs, and enhance their resemblance to consumer vehicles. With the 2025 Season 1 update from iRacing, virtual racers will finally get the chance to drive these innovative machines.

Closer to Consumer Models

The new Gen3 Supercars are crafted to resemble their road-going versions more closely. The Chevrolet Camaro and Ford Mustang within the game will feature a more robust, aggressive appearance, closely resembling the cars found on Australian streets. This evolution is intended to boost fan involvement by making the race cars more relatable to everyday automobiles.

Reduced Downforce for More Intense Racing

A significant alteration in the Gen3 Supercars is the downforce reduction, now about 60% less than the Gen2 vehicles. This change presents a more challenging driving experience, fostering closer racing and increased overtaking chances. Achieving this involves implementing simpler aerodynamic designs with smaller rear wings and diffusers.

Technical Innovations in Gen3 Supercars

New Control Chassis

At the heart of the Gen3 Supercars lies a new control chassis. This structure is lighter and more cost-efficient to produce, accommodating the Ford Mustang and Chevrolet Camaro body styles. The revamped chassis design is vital in decreasing the overall manufacturing costs while enhancing performance on the track.

Engine Enhancements

While the Gen3 vehicles retain the classic V8 engines, they have been slightly tuned down, generating approximately 600 horsepower as opposed to the 650+ horsepower of the Gen2 models. This adjustment aligns with the reduced downforce strategy, emphasizing driver skill and racing tactics over sheer speed.

Transaxle Gearbox and Larger Tires

A noteworthy upgrade is the implementation of a transaxle gearbox at the rear of the car. This modification improves weight distribution, enhancing the handling and overall balance of the vehicles. Additionally, the Gen3 Supercars will utilize 18-inch wheels with wider tires, providing superior grip and responsiveness on the track.

Simplified Suspension System

The suspension in the Gen3 Supercars has been streamlined, lowering costs and offering reduced adjustability. This simplification is part of the broader objective to make the vehicles more affordable to manufacture and maintain, while still delivering an exhilarating racing experience.

Legacy Content and Credits for Recent Buyers

For those who have recently acquired the current Supercars Ford Mustang GT or Supercars Holden ZB Commodore in iRacing, there’s positive news. To ease the transition, iRacing will provide credits to anyone who purchased these models in the previous year. The amount of credit will be based on how recent the purchase was.

Following the launch of the Gen3 vehicles, the Ford Mustang GT and Holden ZB Commodore will be designated as legacy content. They will no longer participate in competitive racing series, but will still be available for players who wish to use them in other formats within iRacing.

What to Anticipate on Launch Day

The introduction of the Gen3 Supercars on December 10 is set to be a pivotal moment for sim racing enthusiasts, particularly in Australia. With the new Supercars, iRacing users can expect a more immersive and lifelike racing experience, thanks to enhanced physics, tire modeling, and graphical upgrades that have been integrated into the game.

If you’re new to iRacing or contemplating renewing your subscription, iRacing is currently featuring Black Friday offers, providing 50% off new memberships and 25% off renewals. This is an excellent chance for Australian racing supporters to get involved and experience the new Gen3 Supercars on launch day.

New Gen3 Supercars racing in iRacing from December 10

Conclusion

The introduction of Gen3 Supercars in iRacing on December 10 heralds a new era for sim racers and Australian motorsport fans alike. With key changes in aerodynamics, chassis, and engine performance, the Gen3 vehicles promise to deliver an exhilarating and engaging racing experience. Additionally, iRacing is granting credits to recent buyers of the outgoing Supercars models, facilitating a smoother transition for existing players. Whether you’re a seasoned sim racer or a newcomer to the game, the arrival of Gen3 Supercars is an occasion you won’t want to overlook.

FAQ

Q: What are the main differences between Gen2 and Gen3 Supercars?

A:

The Gen3 Supercars showcase a design that is more aligned with road vehicles, decreased downforce for tighter racing, and a new control chassis that is lighter and more economical. They also have slightly detuned engines producing around 600 horsepower and use a transaxle gearbox for improved weight distribution.

Q: Will the older Supercars (Ford Mustang GT and Holden ZB Commodore) still be accessible in iRacing?

A:

Indeed, they will remain accessible but will be reclassified as legacy content. This indicates they will not be included in competitive series but can still be utilized for other types of racing within iRacing.

Q: How will credits for recent purchases function?

A:

iRacing will grant credits to users who bought the Ford Mustang GT or Holden ZB Commodore within the last 365 days. The credit amount will vary based on the recency of the purchase. This offer will conclude upon the release of the new Gen3 vehicles.

Q: What enhancements can players anticipate in the Gen3 Supercars on iRacing?

A:

The Gen3 Supercars will leverage iRacing’s newest advancements in physics modeling, tire modeling, and visual fidelity. Players can look forward to a more authentic and demanding driving experience, with improved handling and enhanced graphics.

Q: When will the Gen3 Supercars be made available in iRacing?

A:

The Gen3 Supercars will be accessible on December 10, 2024, as part of iRacing’s 2025 Season 1 update.

Q: Can new iRacing users benefit from any discounts?

A:

Yes, in celebration of Black Friday, iRacing is offering 50% off new memberships and 25% off early renewals. This presents a fantastic opportunity for newcomers to join and experience the Gen3 Supercars on launch day.

SmartGate Kiosk Downtime Disrupts Activities of the Australian Border Force

Matthew Miller on November 9, 2024

SmartGate Kiosk Outage Creates Havoc at Australian Airports

Australian Border Force SmartGate outage leading to airport disruptions

Quick Overview

The SmartGate systems of the Australian Border Force (ABF) faced a notable outage.
Sydney, Melbourne, and Brisbane international airports were particularly impacted.
Passengers were processed manually, resulting in extensive delays and disrupted flights.
In Melbourne, more than 1000 passengers were affected, causing three flight delays.
Although the issue was resolved by midday AEDT, investigations into the cause are ongoing.
ABF personnel were dispatched to help lessen the impact on travellers.

SmartGate Outage Leads to Delays at Prominent Australian Airports

Australia’s SmartGate system, a vital part of the operations of the Australian Border Force (ABF), encountered a significant outage this morning, affecting international airports nationwide. This outage compelled airport authorities to switch back to manual processing of passengers, which resulted in lengthy queues and flight delays, especially at Sydney, Melbourne, and Brisbane international airports.

What is the SmartGate System?

The SmartGate system is an automated border control technology utilized at Australia’s international airports to facilitate the processing of incoming and outgoing passengers. It employs biometric technology, including facial recognition, to authenticate a traveler’s identity against their passport. This system aims to accelerate the customs process by diminishing the necessity for manual inspections by ABF officers.

Nonetheless, when SmartGate systems fail, as they did today, the responsibility reverts to ABF officers to individually check each passenger, which can vastly slow down the process, particularly during peak travel periods.

Disruptions at Key Airports

Effects at Sydney, Melbourne, and Brisbane Airports

The outage significantly impacted international airports in Sydney, Melbourne, and Brisbane, causing extensive delays and disrupted travel plans for numerous passengers. Reports indicated that the situation was especially dire at Melbourne Airport, where nearly 1000 passengers felt the effects of the outage. Furthermore, three departing flights from Melbourne experienced delays, exacerbating the disruption.

Need for Manual Processing

In light of the outage, more ABF officers were deployed to handle the surge of passengers by manually processing their travel documentation. This approach proved to be time-consuming, resulting in long lines and frustration among passengers. Sydney and Melbourne airports saw particularly long queues, with some travellers reporting wait times of several hours.

Systems Restored, Yet Cause Remains Unclear

The ABF spokesperson reported that the systems were operating again by midday AEDT, with regular operations resuming at all affected airports. Nevertheless, the underlying reason for the outage is still under examination. The ABF has thanked passengers for their understanding during the disruption and is actively working to uncover what led to the SmartGate systems failure.

ABF’s Reaction to the Incident

In a statement, the ABF reassured the public that it was striving to restore normal operations as swiftly as possible while highlighting that the safety and security of travellers continued to be a primary concern. The allocation of additional officers was deemed essential to lessen the impact on passengers and ensure that airport functions could persist, if at a slower rate.

How to Get Ready for Future Disruptions

Even though today’s SmartGate outage has been resolved, it serves as a helpful reminder for international travellers to prepare for potential similar disruptions in the future. Here are a few suggestions:

Arrive Early: Due to the unpredictable nature of technical problems, arriving at the airport earlier can provide a buffer against unexpected delays.
Keep Track of Flight Status: Monitor your flight status through airline apps or websites and stay informed about any possible delays.
Stay Informed: Follow the social media channels of the Australian Border Force or airports for real-time updates on system outages or disruptions.

Conclusion

The SmartGate outage experienced by Australian international airports today resulted in significant disruption, particularly at Sydney, Melbourne, and Brisbane airports. With ABF officers resorting to manual processing, long queues formed, and several flights were delayed. The issue was addressed by midday AEDT, although the cause of the outage remains under investigation. Travellers are encouraged to remain patient and consider arriving early at the airport to prepare for future disruptions.

Q&A

Q: What is the SmartGate system?

A:

The SmartGate system is an automated border control solution employed at Australian international airports. It utilises biometric technology, such as facial recognition, to expedite passenger processing by confirming their identity against their passport, thereby eliminating the need for manual checks by ABF officers.

Q: Which airports experienced the outage?

A:

The outage affected international airports in Sydney, Melbourne, and Brisbane, which experienced considerable delays as passengers required manual processing by ABF officers.

Q: How many passengers were impacted by the outage?

A:

At Melbourne Airport alone, around 1000 passengers were affected, and three flights from Melbourne faced delays due to the outage.

Q: How long did the outage persist?

A:

The SmartGate systems were nonoperational for several hours, but they were reported to be functioning again by midday AEDT. However, the precise length of the outage has yet to be determined.

Q: What caused the SmartGate system malfunction?

A:

The root cause of the outage is still being investigated. The Australian Border Force has not yet provided any specific details concerning the reason behind the technical failure.

Q: How did the Australian Border Force react to the outage?

A:

The ABF deployed additional personnel to manually process passengers at the affected airports. This action helped alleviate some of the disruption, though extensive queues and delays were still reported.

Q: How can travellers ready themselves for potential future outages?

A:

Travellers can prepare for comparable disruptions by arriving early at the airport, keeping track of their flight status, and staying updated through airport or ABF communications. This approach will assist in minimising the impact of any future delays.