Australia Tech News Archives

Monash College Examines 60 Scenarios Within a Week Due to Uncertainty Surrounding International Student Cap

David Leane on April 3, 2025

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Brief Overview

Monash College adopted IBM Planning Analytics to enhance its financial planning and scenario modeling capabilities.
This upgrade enabled the college to simulate 60 scenarios within a week amid governmental uncertainty regarding student enrolment limits.
Previously, modeling each scenario required a full week due to manual processes reliant on Excel.
The transformation encompassed enhancements to ERP systems, procure-to-pay processes, and performance management tools.
Excel continues to be a crucial instrument used in conjunction with Planning Analytics for straightforward analysis.
The finance team now takes ownership of the planning system, allowing for quicker adaptations and increased agility.
Monash College has reduced its month-end closing time from four days to two, with forecasts now finalized in just two days.

Monash College Adopts Digital Transformation to Address International Student Cap Constraints

Monash College simulates international student cap impact with IBM Planning Analytics

Revamping Financial Operations with IBM Planning Analytics

Core Enterprise Overhaul

In mid-2023, Monash College initiated a comprehensive transformation in finance, revamping almost every core system. With assistance from consulting partner Cubewise, the college integrated IBM Planning Analytics—previously referred to as TM1—as a contemporary enterprise performance management (EPM) solution. This initiative aimed to boost forecasting abilities, financial adaptability, and scenario modeling.

Replacing Outdated Systems

The transformation featured significant upgrades to its enterprise resource planning (ERP), procure-to-pay systems, assurance software, and payment solutions. Most importantly, it substituted an obsolete planning tool that had become inefficient and unreliable for immediate forecasting. Even with a premium spent on this legacy tool, most financial operations remained tied to Microsoft Excel.

Excel’s Continued Importance

While IBM Planning Analytics now oversees essential forecasting and modeling tasks, Excel remains an integral part of the finance team’s everyday toolkit. Associate director of financial services and transformation Michael Williamson states that Excel and Planning Analytics are “complementary.” He suggests that eliminating Excel entirely would be unwise, highlighting its adaptability and user familiarity.

Adaptable Scenario Planning Amid Government Caps

Rapid Scenario Modeling

In late 2023, the Australian federal government proposed caps on international student enrolments—a significant policy shift considering international students make up a substantial portion of Monash College’s demographic. The college swiftly responded by running 50 to 60 financial scenarios within just one week to evaluate potential revenue consequences. This responsiveness was enabled by the new Planning Analytics system.

Turning Weeks into Days

Prior to the overhaul, Monash College would require up to a week to execute just one scenario. Now, with automated data flows and integrated modeling, they can quickly conduct analyses involving multiple scenarios. The system permits a single input adjustment to affect workforce planning, operational costs, and financial reports.

Accelerated Reporting and Forecasting Cycles

Streamlined Monthly Closure

The transformation has greatly sped up the college’s financial reporting timelines. The month-end closing period has decreased from four days to two, and forecasting turnaround has been slashed from two weeks to two days. This enhancement empowers Monash College to react to market changes and policy adjustments more effectively.

Enabling Finance Teams Through Ownership

Managing Change Internally

A significant drawback of the prior system was that it couldn’t be entirely governed by the finance team, especially regarding updates to business rules. With IBM Planning Analytics, finance professionals now possess the freedom to implement changes without relying on IT support. This flexibility is crucial in a sector that frequently adjusts to new government policies and academic programs.

Agile Business Decision Making

The college regularly initiates new projects driven by innovative concepts. Having a system capable of quickly assessing the long-term financial implications of these projects is critical. Whether launching a new course or reacting to external disruptions like changes in visa policies, Monash College can now evaluate its alternatives swiftly and assuredly.

The Importance of Planning Systems in Digital Transformation

Beyond ERP: Planning as a Strategic Resource

While organisations often prioritize ERP upgrades, Williamson contends that planning systems like IBM Planning Analytics offer even more significant value for strategic decision-making. Effective enterprise performance management (EPM) solutions extend beyond mere compliance—they facilitate forecasting, scenario modeling, and resource optimization on a large scale.

Conclusion

Monash College has established a new standard in financial agility and planning by integrating IBM Planning Analytics during a period of considerable policy uncertainty within the Australian education landscape. By substituting outdated systems, empowering its finance team, and maintaining a pragmatic approach to tools like Excel, the college has significantly enhanced its capacity to forecast, report, and adapt to changes. The capability to simulate 60 scenarios in one week showcases the success of this digital transformation.

Common Questions

Q: Why did Monash College replace its planning system?

A:

The former system was outdated, inefficient, and could not be fully managed by the finance team. Most tasks were still performed using Excel, and scenario modeling was slow and labor-intensive.

Q: What system did they implement and why?

A:

Monash College deployed IBM Planning Analytics (previously TM1), which provides integrated forecasting, modeling, and an easy-to-use Excel interface. It allows for quick scenario analysis and real-time financial planning.

Q: How did the federal government’s cap on international students impact the college?

A:

The cap represented a significant threat to revenue, prompting the college to simulate 50–60 scenarios in one week to gauge and prepare for potential financial repercussions.

Q: Is Excel still utilized by the finance team?

A:

Yes. While IBM Planning Analytics manages core modeling, Excel remains an essential tool for simpler calculations and daily analyses. The two systems function together effectively.

Q: How has the transformation enhanced reporting?

A:

The monthly closure time has been cut in half from four days to two, and forecasting can now be completed in two days—a process that previously exceeded two weeks.

Q: Who oversees the new planning system?

A:

The finance team now owns and governs the planning system, granting them the ability to update business rules and modify the tool as the institution evolves.

Q: Why is scenario planning vital in the education sector?

A:

Educational institutions frequently encounter changes in policy, student demographics, and funding. Scenario planning equips them to prepare for various outcomes and make informed strategic choices.

Q: How does this transformation benefit international students?

A:

By ensuring financial stability and responsiveness, Monash College can better plan for student services, course offerings, and resource distribution—fostering a consistent and high-quality experience for international learners.

Officeworks Introduces Upgrade+ Program: Bring Home Apple Products Now, Settle the Payment Later

Nicholas Webb on April 3, 2025

Quick Overview

Officeworks unveils its Upgrade+ initiative across over 170 stores in Australia
Customers can acquire Apple devices immediately and pay later via Latitude credit cards
Choose between two plans: Standard and Premium, featuring up to 36-months of interest-free payments
Premium Plan offers Apple One Family subscription, OnePass membership, and bonus Flybuys points
Options to upgrade, trade-in, or retain your device after the plan ends
Eligibility criteria and an approved Latitude Gem Visa or GO Mastercard are necessary

Officeworks Introduces Upgrade+ Buy-Now-Pay-Later Program for Apple Products

Australian consumers can now obtain the latest Apple technology without an upfront payment, thanks to Officeworks’ new Upgrade+ initiative. Collaborating with Latitude Financial Services, the retailer is providing interest-free financing options in over 170 locations across the country.

Officeworks Upgrade+ Program allows Australians to pay later for Apple gadgets

What Is Officeworks Upgrade+?

Upgrade+ serves as a flexible payment program aimed at enhancing access to premium Apple products. Customers can enter an Officeworks location and depart with a brand-new iPhone, iPad, MacBook, or Apple Watch — without an initial payment.

The offer is facilitated by Latitude’s interest-free finance system and is available to eligible customers holding a Latitude Gem Visa or GO Mastercard.

Consumers can opt for a 24-month or 36-month payment plan, based on their device choice and preferences.

Two Plan Choices: Standard vs Premium

Standard Plan

This is the fundamental option that permits customers to distribute the cost of their Apple device across a defined term using a Latitude interest-free credit plan. It does not include any bundled services, making it a great fit for those seeking straightforwardness with just the device.

Premium Plan

The Premium Plan enhances the experience by including various Apple and Officeworks services. This encompasses:

Apple One Family Subscription – gain access to Apple Music, Apple TV+, Apple Arcade, and iCloud+.
OnePass Annual Membership – unlock exclusive benefits from Officeworks.
4,000 bonus Flybuys points – a valuable perk for dedicated Flybuys users.

This plan is ideally suited for customers who are already integrated into the Apple ecosystem or want to maximize their value.

What Occurs at the Conclusion of Your Plan?

When your payment term concludes, you have several options:

Upgrade to the latest Apple device
Trade in your current device
Keep the device without obligation

Device assessment and eligibility conditions may be relevant when evaluating upgrade or trade-in choices.

Eligibility Criteria

To benefit from Upgrade+, customers must satisfy specific requirements:

Be approved for and utilize a Latitude Gem Visa or Latitude GO Mastercard
Meet the credit and income standards set by Officeworks and Latitude
Select a qualifying Apple product either in-store or online

It’s important to note that this is a financing option, not a rent-to-own arrangement. Customers are accountable for repaying the loan amount within the outlined term, interest-free.

Why This Is Important for Australian Consumers

As inflation and living expenses continue to escalate in Australia, financing options such as Upgrade+ offer an alternative for consumers aiming to remain connected and productive without a substantial upfront cost.

With Apple devices being essential for education, business, and entertainment, Upgrade+ paves the way for more Australians to access premium technology through manageable payment options.

Industry Response and Future Perspective

Latitude Financial’s CEO Bob Belan commended the expansion of the partnership, underscoring how Upgrade+ showcases the advantages of interest-free shopping. This launch positions Officeworks as the first major Australian retailer to provide this type of bundled financing solution focused on Apple at scale.

As technology becomes increasingly integrated into everyday life, this initiative could establish a new benchmark for retailers and financial entities to cooperate in delivering consumer-focused solutions.

Conclusion

The Officeworks Upgrade+ initiative presents an innovative and adjustable method for Australians to acquire the latest Apple products with no upfront payment. Partnering with Latitude Financial allows Officeworks customers to make payments over time in an interest-free manner, and even incorporate premium Apple services. Regardless of whether you’re a student, professional, or family, this initiative lays down a smart pathway to owning the technology you need — both now and in the future.

Q: Who is qualified for the Officeworks Upgrade+ program?

A:

Eligible customers need to have an approved Latitude Gem Visa or Latitude GO Mastercard credit card and meet Latitude’s standard credit and income requirements.

Q: Which Apple products are part of the Upgrade+ initiative?

A:

The initiative encompasses a broad array of Apple devices, including iPhones, iPads, MacBooks, and Apple Watches available through Officeworks.

Q: What is the duration of the payment plans?

A:

Customers can select between a 24-month or 36-month interest-free payment plan based on the chosen Apple product.

Q: What does the Premium Plan include?

A:

The Premium Plan consists of an Apple One Family subscription, OnePass annual membership, and 4,000 Flybuys points, in conjunction with the financed Apple device.

Q: Is it possible to upgrade my device before the plan concludes?

A:

Upon completion of the plan, you may potentially qualify to upgrade your device, trade it in, or retain it — subject to the assessment and eligibility criteria.

Q: Are there any undisclosed fees or interest charges?

A:

Payments made on time and within the agreed conditions will incur no interest charges. However, late or missed payments may result in fees in accordance with Latitude’s policies.

Q: Can I register for Upgrade+ online?

A:

Yes, originally launched online, Upgrade+ is now also fully accessible in all participating Officeworks outlets throughout Australia.

Q: Where can I find more information or apply?

A:

For complete information and application instructions, visit the official program page at Officeworks Upgrade+.

Clean Energy Regulator Emphasizes APIs in Significant Core Systems Revamp

Nicholas Webb on April 3, 2025

Brief Overview

The Clean Energy Regulator (CER) is commencing a comprehensive multi-year upgrade of its fundamental systems with an API-centric strategy.
This initiative will enhance carbon emission and renewable energy certificate registries.
Advanced digital systems will facilitate a Guarantee of Origin scheme along with improved emissions and energy reporting.
CER is in search of a permanent General Manager Transformation and Chief Data Officer to spearhead this effort.
The transformation seeks to bolster agility, interoperability, and data governance within regulatory frameworks.
This evolution is consistent with wider Australian government digital reform and sustainability objectives.

Clean Energy Regulator upgrades core systems with API-centric approach

Accelerating Digital Transformation through APIs

The Clean Energy Regulator (CER) is undertaking a significant transformative journey, placing application programming interfaces (APIs) at the center of its systems revamp. This API-centric approach is aimed at refining data sharing, enhancing scalability, and ensuring the agency’s vital infrastructure is well-equipped to support Australia’s clean energy efforts.

APIs will serve as the foundation for the new digital offerings, including an updated Guarantee of Origin (GO) scheme and modernised emissions and energy reporting systems. These innovations are expected to provide better access to verified information on renewable energy sources and corporate carbon emissions for both the public and industry.

New Management to Navigate Change

To lead this ambitious project, CER is actively on the lookout for a permanent General Manager Transformation and Chief Data Officer. This pivotal role will supervise both the transformation process and the data governance plan, ensuring that technological advancements align with policy aims and operational requirements.

Currently, Leigh McFarlane is fulfilling this position on an interim basis, collaborating closely with Chief Information Officer Simon Marsden and reporting to Mark Williamson, Executive General Manager of the Scheme Support Division. In 2023, CER unified the leadership of transformation and data into a single position to improve collaboration across intricate projects.

Updated Registries and Flexible Development

A primary goal of the transformation program involves moving away from outdated registries that dealt with carbon and renewable energy certificates. The next phase will gradually merge both existing and new units into one consolidated registry platform.

“Throughout this multi-year initiative, it is essential that we prioritize business requirements and outcomes, manage scope, and maximize shared synergies and functionalities,” a representative from CER stated. Agile development practices are fundamental to the project, enabling the team to respond to shifting regulatory and stakeholder needs.

Guarantee of Origin Scheme: Boosting Trust and Clarity

The forthcoming Guarantee of Origin scheme is set to be pivotal in validating the environmental credentials of energy production within Australia. It will ensure traceability of renewable energy sources, aiding customers—both domestic and international—in verifying the carbon intensity of products and services.

This endeavor is vital for the expanding green hydrogen industry in Australia, where tracking the origin of energy inputs has implications for trade and investment. The scheme will be facilitated by the upgraded digital framework being implemented as part of the transformation initiative.

Supporting National Climate and Digital Objectives

This transformation closely aligns with the Australian Government’s broader initiative towards digital government services and its commitment to achieving net zero emissions by 2050. By embracing modern cloud-native architectures and API-driven integration, CER is positioning itself as a data-oriented regulator able to adapt to a rapidly evolving energy landscape.

Furthermore, it promotes greater collaboration with other agencies, industry players, and international partners by enhancing data accessibility, accuracy, and interoperability across various platforms.

Conclusion

The Clean Energy Regulator is undergoing a major modernization of its essential systems, driven by an API-first strategy that fosters efficiency, transparency, and innovation. With an emphasis on agile development and data integration, the multi-year transformation is set to introduce new functionalities such as an emissions reporting platform and a Guarantee of Origin scheme. Central to this transformation is the search for a visionary leader who can guide CER through this digital progression and advocate for Australia’s sustainability and technology aspirations.

Q: What is the objective of the Clean Energy Regulator’s transformation program?

A:

The transformation program is a multi-year effort aimed at revamping CER’s core systems, employing an API-first strategy to elevate data sharing, adaptability, and digital services for emissions and energy reporting.

Q: What significance do APIs hold in this transformation?

A:

APIs (Application Programming Interfaces) act as the backbone of the new system architecture, facilitating seamless platform integration, enhancing data interchange, and accelerating the launch of new services.

Q: What innovative systems are being implemented?

A:

CER is launching a new Guarantee of Origin scheme alongside an upgraded emissions and energy reporting system. These platforms will replace outdated systems and enhance data transparency and accountability.

Q: Why is CER seeking a new General Manager Transformation and Chief Data Officer?

A:

This position is vital for steering the digital transformation and data strategy, ensuring that the new systems fulfill business requirements, regulatory standards, and stakeholder demands.

Q: How does the new registry improve upon the previous ones?

A:

The new registry merges multiple legacy systems into a cohesive platform that is more scalable, efficient, and simpler to integrate with other governmental and industry systems.

Q: What is the Guarantee of Origin scheme?

A:

The Guarantee of Origin scheme guarantees verified information regarding the source and emissions intensity of energy products, boosting consumer trust and international commerce in clean energy.

Q: How does this contribute to Australia’s climate objectives?

A:

By modernising data systems and supporting transparent emissions monitoring, CER’s transformation aids the nation in reaching emissions reduction goals and promotes a greener, more accountable energy industry.

Q: What advantages will industry stakeholders experience?

A:

Stakeholders will benefit from accelerated processing, enhanced data access, and improved reporting tools, facilitating compliance with regulations and participation in carbon and renewable energy markets.

Bupa Aims to Create ‘Digital Health Twins’ for Each Customer in Significant Technological Initiative

Matthew Miller on April 2, 2025

Bupa’s Digital Health Twin Program Marks Significant Progress in Australian Healthcare AI

Quick Overview

Bupa is developing a “digital health twin” for each individual to facilitate predictive, tailored healthcare.
This initiative is backed by a contemporary data platform built on Databricks, streamlining outdated systems.
The aim is to transition from reactive to preventive healthcare, enhancing long-term health results.
Numerous applications identified, including early identification of chronic illnesses and behavioral nudges.
Generative AI will aid in summarizing customer information for quicker clinical decision-making.
The platform also improves staff and clinician interaction by optimizing workflows.
Bupa experienced an 8x rise in data migration speed following enhancements to the platform.

Bupa's strategy involves establishing predictive digital health profiles for customers

Bupa’s Ed Falconer (Image credit: Databricks)

Bupa’s Vision: Digital Health Twins to Enhance Preventative Care

In a significant move towards transforming healthcare, Bupa has declared its intent to produce a “digital health twin” for every customer. This virtual representation of an individual’s health profile aims to change the delivery of care – focusing on personalized, proactive management instead of reactive treatment.

While addressing a TechBest data intelligence event in Melbourne, Bupa’s Chief Data Officer Ed Falconer outlined the insurer’s “connected care” approach. This effort is part of a larger strategy to weave artificial intelligence, predictive modeling, and data integration into the Australian healthcare framework.

What Is a Digital Health Twin?

Digital health twins are virtual representations of individuals that amalgamate an extensive range of health information – encompassing medical history, demographics, lifestyle factors, and real-time data from wearable technologies. These twins empower clinicians to simulate possible outcomes, predict risks, and create personalized interventions before issues arise.

As Falconer explained, the digital twin is intended to be “not just backward looking but also predictive,” allowing healthcare providers to adopt a proactive stance that could avert chronic illnesses and enhance patient wellbeing.

The Role of Databricks in Bupa’s Data Overhaul

To drive this expansive digital health initiative, Bupa revamped its data infrastructure with assistance from Databricks – a robust cloud-based data platform recognized for its scalability and AI optimization features. Falconer characterized the previous legacy system as a “hindrance” that obstructed data access and impeded innovation.

By merging isolated data warehouses into a “safe, secure, single source of truth,” the Databricks platform now facilitates real-time data sharing, role-based access control, and streamlined analytics. Over the span of a year, Bupa amplified its data migration speed by 800%, transitioning hundreds of terabytes into the new structure.

Accelerating Speed, Simplicity, and Employee Involvement

A primary obstacle Bupa encountered was the intricacy and slowness of its earlier transformation efforts. To surmount this, the insurer realigned its strategy to “organizing for speed.” This involved hiring additional data engineers, narrowing project scopes for clearer focus, and fostering closer collaboration with internal subject matter experts.

“More people actually executing the tasks and fewer people supervising,” Falconer summarized, capturing the agile philosophy shift.

The revamped system has also enhanced employee contentment, enabling staff to “practice their skills” – whether in clinical roles, analytics, or IT – equipped with better tools and reduced administrative burdens.

AI-Driven Applications: From Dental Reminders to Chronic Disease Forecasting

Bupa has already discovered numerous applications for the platform. One example involves utilizing data signals to identify if a customer has not visited a dentist in a while, triggering reminders and recommending a nearby Bupa clinic. Another focuses on evaluating chronic disease risks through predictive analytics, which allows early intervention strategies.

Looking forward, Falconer envisions opportunities in generative AI for generating summarized health reports for clinicians, expediting patient consultations. “Particularly if you’re a clinician with just 15 minutes to address a patient’s condition, how do you streamline it and ensure sound decisions quickly?” he queried.

Summary

Bupa’s digital health twin initiative signifies a notable technological breakthrough in the Australian healthcare arena. By harnessing AI, predictive modeling, and sophisticated data analytics, the insurer is transitioning from reactive treatment to proactive, personalized care. With a solid technical framework established and numerous use cases already pinpointed, the initiative is set to promote improved health results for both patients and providers.

Q: What is a digital health twin?

A:

A digital health twin is a virtual model of an individual’s health profile that integrates medical history, lifestyle data, and real-time information to deliver personalized insights, foresee health risks, and back preventative care.

Q: How does Bupa plan to utilize digital health twins?

A:

Bupa intends to leverage digital health twins to enable predictive analytics, enhance patient interaction, and assist clinicians with customized care recommendations. This aligns with their overarching aim to advance towards a preventative care model.

Q: What role does Databricks play in Bupa’s strategy?

A:

Databricks serves as the foundational data platform that integrates Bupa’s legacy systems into a unified, secure, and expandable architecture. It facilitates real-time analytics, improved data governance, and support for AI-generated insights.

Q: How is AI being integrated into this initiative?

A:

AI, primarily generative AI, is being considered to produce summarized health information for clinicians, aid in risk prediction models, and automate prompts for health-related activities such as dental appointments or chronic disease screenings.

Q: What advantages do clinicians gain?

A:

Clinicians benefit from reduced time interpreting raw data and increased focus on patient care. AI-generated summaries, predictive insights, and cohesive data frameworks help streamline decision-making and elevate care delivery.

Q: Has the transformation enhanced internal operations?

A:

Indeed. The emphasis on data engineering, strategic prioritization, and staff empowerment has resulted in an 8x increase in data migration speed and heightened employee engagement across various departments.

Q: What are some practical applications already implemented?

A:

Real-world applications include identifying missed routine checks like dental visits and forecasting chronic disease developments, enabling Bupa to take early action and customize care plans as necessary.

Q: What are the future plans for the digital twin initiative?

A:

Bupa intends to keep broadening the platform’s capabilities with additional AI integrations, enhanced personalization, and improved predictive modeling to support a fully customer-focused healthcare ecosystem.

Ex-SA Government CIO Takes on Strategic Tech Position at SA Power Networks

Nicholas Webb on April 1, 2025

Quick Overview: Important Highlights

Dr Eva Balan-Vnuk has been named Chief Digital Officer at SA Power Networks.
Previously, she served for an extended period as the Chief Information Officer for the South Australian Government.
Balan-Vnuk offers extensive knowledge in digital transformation, data management, and innovation within the public sector.
This appointment aligns with SA Power Networks’ initiative to adopt smart grid technologies and enhance digital customer interactions.
Recently, SA Power Networks was honored with the Best Energy Project Award at the 2025 TechBest Benchmark Awards.
In 2024, Balan-Vnuk was celebrated as Technology Leader of the Year at the same awards ceremony.

Strategic Leadership Transition at SA Power Networks

SA Power Networks, the principal electricity distributor in South Australia, has revealed that Dr Eva Balan-Vnuk will fill the role of Chief Digital Officer. This transition is a significant milestone in the organization’s expansive digital transformation agenda as it looks to modernize its infrastructure and services in response to ongoing changes in the energy sector.

New Tech Leader at SA Power Networks - Former SA Government CIO Joins Utility Giant

(L-R) Andrew Bills and Dr Eva Balan-Vnuk (Credit: SA Power Networks/LinkedIn).

Transitioning from Public Sector Innovation to Energy Evolution

Before her role at SA Power Networks, Dr Balan-Vnuk was the Chief Information Officer for the South Australian Government, where she spearheaded multiple digital transformation projects across various departments. Her initiatives included implementing cloud-first approaches, improving cybersecurity systems, and promoting innovation through collaborations between public and private sectors.

Holding a PhD in innovation and entrepreneurship from the University of Adelaide and a background that includes roles at Microsoft and academia, Balan-Vnuk is a recognized figure in Australia’s tech leadership community. Her new position at SA Power Networks indicates a determined effort by the utility to integrate cutting-edge digital insights into its foundational operations.

Advancing the Smart Grid Revolution

SA Power Networks is making significant investments in smart grid technologies to enhance reliability, efficiency, and sustainability. These initiatives encompass real-time data analytics, sophisticated metering infrastructure, and automation in grid operations. Balan-Vnuk’s proficiency in data-oriented decision-making and digital strategy is anticipated to be pivotal in improving these systems’ functions.

According to CEO Andrew Bills, “Eva brings immense experience in leveraging technology and data to facilitate transformative change. Her vision and expertise will be crucial as we enhance our network through smart grid technology, improve customer experiences via digital platforms, and seek new possibilities in the evolving energy sector.”

Aligning with South Australia’s Energy Aspirations

South Australia is recognized globally for its leadership in renewable energy, with over 70% of its electricity generated from wind and solar sources. SA Power Networks plays a vital role in managing the integration of distributed energy resources (DERs) like solar panels, battery facilities, and electric vehicles into the grid.

With Balan-Vnuk driving digital innovation, the utility plans to enhance its capabilities in DER management, virtual power plants (VPPs), and digital services for customers that enable South Australians to engage more actively in the energy transition.

Acknowledgment and Industry Honors

In 2024, Dr Balan-Vnuk was named Technology Leader of the Year by TechBest during its annual Benchmark Awards, recognizing her notable contributions to innovation in the public sector. This accolade solidified her reputation as one of Australia’s leading technology figures.

Alongside her new position, SA Power Networks recently earned the Best Energy Project Award at the 2025 TechBest Benchmark Awards in Sydney, acknowledging its initiatives in upgrading grid infrastructure and its innovative management of distributed energy resources.

Conclusion

Dr Eva Balan-Vnuk’s shift from being South Australia’s chief government CIO to the Chief Digital Officer at SA Power Networks signifies a significant turning point for the future of the state’s energy landscape. Her appointment highlights the utility’s dedication to digital transformation, smart grid innovation, and enhancing customer-oriented energy services. As South Australia continues to lead in renewables and grid modernization, Balan-Vnuk’s leadership is set to strengthen SA Power Networks’ ability to provide a secure, sustainable, and intelligent energy framework.

Q: Who is Dr Eva Balan-Vnuk?

A:

Dr Eva Balan-Vnuk, the former Chief Information Officer of the South Australian Government, possesses extensive expertise in digital transformation, public sector innovation, and technology leadership. She is currently the Chief Digital Officer at SA Power Networks.

Q: What responsibilities will she hold at SA Power Networks?

A:

In her role as Chief Digital Officer, Balan-Vnuk will steer the company’s digital strategy, supervise the rollout of smart grid technologies, enhance customer-oriented digital platforms, and foster innovation in energy services that align with future demands.

Q: Why does this appointment hold significance for SA Power Networks?

A:

This appointment supports SA Power Networks’ overarching strategy to modernize workflows using technology and prepare for a decentralized, data-centric energy environment. Balan-Vnuk’s expertise is expected to expedite these endeavors.

Q: What are smart grid technologies, and why are they important?

A:

Smart grid technologies utilize digital communication, automation, and real-time data to enhance the efficiency and reliability of electricity distribution. They enable utilities to better manage demand, integrate renewable energy sources, and respond more efficiently to outages.

Q: How does this appointment connect to South Australia’s renewable energy objectives?

A:

With a growing reliance on renewable sources, South Australia’s grid necessitates advanced systems to manage complexity. Balan-Vnuk’s leadership will assist SA Power Networks in the seamless integration of distributed energy resources and fortifying grid resilience.

Q: Has Dr Balan-Vnuk received any accolades for her contributions?

A:

Indeed, she was honored as the Technology Leader of the Year in 2024 by TechBest for her efforts in modernizing government IT systems and promoting digital transformation within South Australia.

Q: What recent recognition has SA Power Networks achieved?

A:

SA Power Networks was awarded the Best Energy Project Award at the 2025 TechBest Benchmark Awards, emphasizing its achievements in implementing advanced energy solutions and infrastructure enhancements.

United Granted Clearance for Departure with Initial Starlink-Equipped Plane in the Air

Nicholas Webb on April 1, 2025

United Airlines Launches Starlink Wi-Fi on Regional Jets

Quick Overview

United Airlines gains FAA approval for its inaugural Starlink-equipped aircraft.
Commercial services featuring Starlink Wi-Fi are set to commence in May 2024 on the Embraer 175.
United aims to retrofit 40 aircraft each month, with a total of 300 regional jets upgraded by the end of 2024.
Starlink internet access will be offered at no charge to MileagePlus members.
The expansion is part of a comprehensive strategy to equip over 1,000 aircraft with Starlink connectivity.
SpaceX’s Starlink is broadening its presence in the aviation sector, having already partnered with other airlines like Hawaiian Airlines and JSX.
Australia’s aviation sector may experience similar enhancements as satellite connectivity becomes a worldwide standard.

United Airlines introduces regional flights featuring Starlink internet service onboard

United Airlines Starts Satellite Connectivity Revolution

United Airlines has officially secured approval from the US Federal Aviation Administration (FAA) to operate its first aircraft integrated with Starlink satellite internet technology. This achievement signifies the start of a new chapter in in-flight connectivity, with the inaugural commercial flight set for May 2024 on a United Express Embraer 175 regional jet.

This authorization, referred to as a Supplemental Type Certificate (STC), is a crucial regulatory milestone that permits the installation of new technologies on certified aircraft. United intends to retrofit 40 regional jets every month, aiming to complete the upgrades for all 300 Embraer 175 planes by the end of 2024.

What Is Starlink and How Does It Operate?

Starlink, managed by Elon Musk’s SpaceX, is a low-Earth orbit (LEO) satellite network that delivers high-speed internet globally. In contrast to conventional geostationary satellites, LEO satellites provide considerably lower latency and higher speeds, making them suitable for real-time uses such as video conferencing and online gaming — including in-flight streaming.

Starlink has already garnered attention in remote and rural areas by supplying essential internet connectivity in locales underserved by traditional service providers. Its entry into commercial aviation marks a substantial advance in widespread acceptance.

No-Cost Wi-Fi for MileagePlus Members

United Airlines is not only adopting new technologies; it’s also transforming how in-flight internet access is offered. The airline has declared that Starlink-powered Wi-Fi will be complimentary for members of its MileagePlus loyalty program. This initiative establishes a new benchmark in customer service, particularly as many leading airlines continue to impose charges for onboard internet.

With performance akin to home broadband, Starlink enables passengers to stream videos, participate in Zoom meetings, or even engage in online gaming — all while flying at 35,000 feet.

Fleet-Wide Starlink Expansion Progressing

United has ambitious goals to integrate Starlink across its extensive fleet of over 1,000 aircraft. The airline is collaborating with the FAA to obtain installation approvals for more than 16 different models of aircraft. This initiative includes both narrow-body and wide-body jets, extending Starlink’s service across both domestic and international flight routes.

United is joining a growing number of aviation partners utilizing Starlink, including Hawaiian Airlines, JSX, and Canada’s WestJet. WestJet began activating Starlink on its fleet in early 2024 and plans to finalize its upgrades by 2026.

Implications for Australian Travellers

While the announcement focuses on a US airline, the implications are worldwide. As connectivity in aviation gains importance, Australian airlines like Qantas and Virgin Australia may soon adopt similar initiatives. Given Australia’s extensive landscape and frequent rural connectivity challenges, satellite-based in-flight internet could significantly enhance customer satisfaction for both domestic and international travelers.

Additionally, Australian technology companies and aviation authorities will closely observe this rollout as they consider similar technologies for local implementation.

Conclusion

United Airlines has made aviation history by being the first airline to gain FAA approval for Starlink-equipped aircraft. Beginning with the Embraer 175 regional jet, the airline aims to upgrade 300 planes by 2024-end and ultimately equip its full fleet. Passengers, particularly MileagePlus members, can anticipate complimentary, high-speed satellite internet while flying. With Starlink’s entry into the aviation sector, the prospect of enhanced in-flight connectivity is becoming tangible — and Australia stands to gain as this technology becomes globally available.

Q: What is Starlink and how does it differ from traditional in-flight Wi-Fi?

A:

Starlink is a satellite internet system designed by SpaceX utilizing low-Earth orbit satellites. Unlike conventional geostationary satellites, Starlink provides lower latency and higher speeds, making it suitable for real-time applications like video calls and streaming. Traditional in-flight Wi-Fi often depends on slower, higher-orbit satellites or ground-based towers.

Q: When will United’s Starlink-equipped flights be available?

A:

The first commercial flight featuring Starlink Wi-Fi is set to launch in May 2024 aboard a United Express Embraer 175. United plans to retrofit about 40 regional jets each month, finalizing 300 upgrades by the end of 2024.

Q: Will passengers have to pay for Starlink Wi-Fi on United flights?

A:

Starlink internet access will be complimentary for MileagePlus members. United has not confirmed whether non-members will incur charges, but this initiative represents a meaningful advance toward making high-speed internet a standard amenity for airline customers.

Q: Is Starlink available on Australian airlines?

A:

Currently, no significant Australian airlines have announced Starlink partnerships. Nevertheless, as global adoption accelerates, it’s likely that airlines such as Qantas and Virgin Australia will investigate similar satellite-based internet solutions soon.

Q: How fast is Starlink internet onboard aircraft?

A:

Starlink can offer speeds ranging from 50 Mbps to 250 Mbps depending on the aircraft and user demand. This is significantly quicker than most existing in-flight Wi-Fi services, providing a near-home broadband experience.

Q: What aircraft models will be upgraded with Starlink next?

A:

United is collaborating with the FAA to acquire approval for over 16 aircraft types. While specific models have not yet been publicly disclosed, both narrow-body and wide-body aircraft are anticipated to be part of the rollout.

FBI Investigates Cyber Assault Aimed at Oracle Systems

Matthew Miller on March 31, 2025

FBI Examines Oracle Cyberattack Impacting Healthcare Records

Quick Overview

The FBI is probing a cyberattack on Oracle’s Cerner systems that resulted in the theft of patient information.
Hackers focused on outdated Cerner servers that had not been transitioned to Oracle Cloud.
The breach seems to be a component of a larger extortion strategy targeting US healthcare providers.
Oracle purchased Cerner in 2022 for $44.4 billion, extending its reach into healthcare IT.
This incident could impact Oracle’s $16 billion contract with the US Department of Veterans Affairs.
Oracle informed its clients about the breach in late February 2024.
The precise number of affected patient records is still unknown.

FBI Investigating Oracle Cyberattack

The Federal Bureau of Investigation (FBI) has initiated an inquiry into a major cyberattack that targeted Oracle’s healthcare technology systems. The breach, which is thought to have occurred after January 22, 2024, involved unauthorized access to patient data housed on legacy Cerner servers. In early March, Oracle notified affected healthcare customers, confirming that hackers had relocated sensitive patient data to an external server.

FBI investigates Oracle healthcare cyberattack

Older Cerner Systems Central to the Breach

Oracle revealed that the breach impacted older Cerner servers that had not been migrated to the Oracle Cloud Infrastructure (OCI). This outdated infrastructure has increasingly drawn the attention of cybercriminals due to its antiquated security measures and insufficient monitoring capabilities. It is believed that the attackers leveraged these legacy systems to access highly sensitive patient data.

This event underscores the cybersecurity challenges that accompany delayed digital transformation initiatives, particularly in healthcare, where data sensitivity is crucial.

Healthcare Providers Hit by Data Extortion Efforts

Sources from TechBest indicate that the cyberattack was part of a larger scheme to extort various healthcare providers throughout the United States. The specific number of affected healthcare organizations remains confidential, but the incident bears similarities to recent ransomware-as-a-service (RaaS) operations. Such attacks typically aim at critical infrastructure, like hospitals and clinics, intending to secure ransom payments in exchange for not disclosing stolen data.

The breach signals an alarming trend in cybercrime where healthcare facilities are becoming key targets due to the lucrative nature of medical records in the black market.

Oracle’s $44.4 Billion Cerner Acquisition Under Scrutiny

In June 2022, Oracle completed its acquisition of Cerner Corporation, a prominent US healthcare IT firm, for $28 billion (AU$44.4 billion). This strategic decision aimed to broaden Oracle’s presence in the healthcare space, especially through electronic health records (EHRs) and cloud healthcare solutions. Nonetheless, this breach raises concerns regarding the efficacy of post-acquisition integration and the pace of transitioning outdated systems to safer cloud settings.

Included in the acquisition was a US$16 billion contract with the US Department of Veterans Affairs (VA), which has already been scrutinized due to recurring outages and technical difficulties. The recent cyberattack could complicate Oracle’s association with government healthcare clients even further.

Incident Timeline and Breach Scope

Oracle has not confirmed the exact number of compromised records; however, the company reportedly became aware of the breach around February 20, 2024. This detection delay has raised doubts about the strength of Oracle’s cybersecurity capabilities concerning inherited systems.

Cybersecurity professionals caution that such delays can significantly heighten the risk of data exploitation, including identity fraud, medical scams, and unauthorized access to patient histories and insurance information.

Conclusion

The FBI’s investigation into the cyberattack on Oracle’s aging Cerner systems highlights the significant challenges enterprises face when incorporating newly acquired infrastructures. The breach, which resulted in the theft of sensitive patient information, is suspected to be part of a concentrated extortion campaign against healthcare providers in the US. Given Oracle’s substantial investments in healthcare IT and ongoing governmental contracts, this incident may have enduring repercussions for the company’s image and its future endeavors in public healthcare cloud services.

Q: Which systems were impacted in the Oracle cyberattack?

A:

The cyberattack targeted older Cerner servers that had not yet transitioned to Oracle’s cloud infrastructure. These legacy systems were particularly susceptible due to outdated security protocols.

Q: When did Oracle become aware of the cyberattack?

A:

Oracle became aware of the breach around February 20, 2024, although unauthorized access is thought to have happened shortly after January 22, 2024.

Q: Was any patient information compromised?

A:

Yes, hackers accessed and duplicated patient data onto external servers. The exact number of affected records has not been made public.

Q: Which entity is investigating the breach?

A:

The investigation into the cyberattack is being led by the US Federal Bureau of Investigation (FBI).

Q: What is Cerner, and why is it important?

A:

Cerner is a leading provider of electronic health record (EHR) solutions. Oracle acquired the company in 2022 to bolster its presence in the healthcare IT landscape.

Q: Could this affect Oracle’s government contracts?

A:

Potentially, yes. Oracle’s $16 billion contract with the US Department of Veterans Affairs may face increased scrutiny due to this breach.

Q: Is this breach linked to ransomware?

A:

While not officially verified, reports indicate that the attack was part of an extortion campaign, a common aspect of ransomware assaults on healthcare organizations.

Q: What measures should organizations adopt to prevent similar breaches?

A:

Organizations should prioritize the migration of legacy systems to protected cloud environments, implement real-time threat detection, and perform regular security evaluations to identify vulnerabilities.

CSIRO Targets Next-Generation AI Agents to Realize the ‘Copilot’ Vision

David Leane on March 30, 2025

CSIRO investigates advanced AI agent technology beyond Microsoft Copilot

Quick Overview

CSIRO finds limited utility of Microsoft 365 Copilot for intricate tasks.
Trials indicate AI copilots excel mainly in summarizing, drafting emails, and conference notes.
Verification of AI outputs leads to a productivity conundrum.
CSIRO foresees a transition towards increasingly independent and intelligent AI agents.
Future AI agents may incorporate multimodal functionalities like voice and image interpretation.
Firms encouraged to strategize AI integration, emphasizing governance and ethics.

CSIRO’s Assessment of Microsoft 365 Copilot

The Commonwealth Scientific and Industrial Research Organisation (CSIRO) has finalized its review of Microsoft 365 (M365) Copilot, providing a detailed evaluation of its workplace potential. As part of a six-month government trial, CSIRO followed Treasury’s lead in publicly disclosing its insights regarding the AI-enhanced assistant. While recognizing certain benefits, CSIRO found that M365 Copilot fell short in several important aspects.

Real-World Workflow Performance

CSIRO’s evaluation, shared on the open-access research platform arXiv, indicates that the tool yielded favorable outcomes in simple tasks such as meeting summaries, email drafting, and basic information retrieval. Nevertheless, it faltered in handling more complex operations like specific problem-solving and discerning decision-making.

“AI copilots are advertised as game-changing technologies, yet their practical value relies on numerous socio-technical variables,” CSIRO researchers pointed out. These factors include how well tools mesh with current workflows, user trust levels, and how they align with professional necessities.

Productivity Conundrum: Time Saved Versus Time Invested

Despite the advantages of automation, users described a “productivity conundrum”—where time saved by AI was counterbalanced by the necessity to verify and amend its results. This situation raises important questions for organizations assessing the ROI of such tools.

“As organizations evaluate the investment returns on AI copilots, they need to consider if these tools truly boost productivity or merely redirect cognitive efforts,” the report remarked.

AI Agents vs. Augmentative Tools

CSIRO’s distinctive research setup posed challenges for integrating Copilot, which is primarily intended for administrative and corporate use. However, the organization discovered potential in the broader idea of AI agents—autonomous digital assistants capable of more sophisticated reasoning and decision-making.

The Emergence of AI Agents

In contrast to M365 Copilot, which is deeply entrenched in Microsoft’s ecosystem and primarily serves as an augmentative tool, developing AI agents are designed for independent operation. These next-generation agents are currently under development by various firms like OpenAI, Google DeepMind, and Anthropic, and are expected to exceed the capabilities and usability of present copilots.

“The emergence of artificial general intelligence (AGI) and AI agents suggests that the existing generation of copilots… will soon be surpassed,” CSIRO noted.

Multimodal Capabilities and Future Work Dynamics

Future AI agents are anticipated to possess multimodal capabilities—encompassing and generating outputs across text, images, and voice. This advancement could transform workflows in areas such as healthcare, education, scientific research, and legal services.

“Organizations need to gear up for a future where AI agents function alongside employees in a more integrated and autonomous fashion than current copilots enable,” researchers emphasized.

Strategic Integration: Ethics, Governance, and Workforce Effects

CSIRO calls for organizations to advance beyond trial programs and start planning for the strategic integration of AI agents. Key considerations should encompass governance frameworks, workforce preparedness, and ethical issues such as bias, transparency, and accountability.

As AI capabilities progress rapidly, the conversation is shifting from whether to adopt AI assistants to how to introduce them in a responsible and effective manner.

Conclusion

CSIRO’s evaluation of Microsoft 365 Copilot indicates that, while the tool provides certain productivity enhancements, it is inadequate for complex, domain-specific tasks. The organization stresses the importance of looking forward to more autonomous AI agents equipped for deeper reasoning and multimodal interactions. As the AI landscape continues to change swiftly, Australian organizations must create thoughtful strategies for integration, ensuring alignment with ethical, operational, and workforce objectives.

Q: What aspects of Microsoft 365 Copilot did CSIRO find most beneficial?

A:

CSIRO identified M365 Copilot’s effectiveness in tasks like summarizing meetings, drafting emails, addressing technical issues, and transforming lengthy content into actionable insights.

Q: Where did M365 Copilot underperform during CSIRO’s investigation?

A:

The tool faced challenges with tasks that necessitated domain-specific expertise, creative solutions, and subtle decision-making. Users also found themselves dedicating significant time to verifying AI-generated outputs.

Q: Can you explain the “productivity conundrum” referenced by CSIRO?

A:

The productivity conundrum describes a scenario where time savings from AI automation are offset by the necessity for users to verify and adjust the outputs of the tool, thereby diminishing overall efficiency.

Q: How do AI agents differ from tools like M365 Copilot?

A:

AI agents are built to operate with a greater degree of autonomy and can make independent decisions. In contrast to Copilot, which is integrated within Microsoft’s platform, AI agents can engage across various systems and accommodate multimodal inputs like voice and images.

Q: Why is CSIRO optimistic about next-gen AI agents?

A:

CSIRO anticipates that next-gen AI agents will be more flexible, equipped for complex reasoning, and better adapted to sophisticated environments such as scientific research. They expect these agents to yield substantial productivity improvements compared to existing copilots.

Q: What factors should organizations contemplate when adopting AI agents?

A:

Organizations ought to establish strategies that encompass governance, workforce implications, ethical considerations (including bias and transparency), and the alignment of AI agents with their operational aims.

Q: Is CSIRO exploring other AI tools?

A:

Though the report does not specify particular alternatives, CSIRO indicates an interest in more autonomous AI agents being developed by prominent AI companies. These may include technologies from OpenAI, Google DeepMind, and Anthropic.

Q: What are the future expectations for AI in Australia’s public and research sectors?

A:

As AI solutions develop, public sector entities and research organizations like CSIRO are anticipated to investigate more advanced AI agents. The emphasis will be on strategic integration, performance assessment, and ensuring that tools meet sector-specific requirements and ethical standards.

Microsoft Reduces Data Centre Lease Initiatives in Strategic Transition

Matthew Miller on March 30, 2025

Quick Read

Microsoft has halted data centre leases planned to utilize 2GW of energy in the US and Europe.
The strategic change is a response to lower demand projections and a reevaluation of support for OpenAI.
Google and Meta Platforms are meeting global data centre demand in Microsoft’s absence.
Even with the slowdown, Microsoft is keeping its US$80 billion AI infrastructure budget for 2024 intact.
Investors are growing worried over slower AI monetization and competition from economical Chinese AI firms like DeepSeek.
Other major tech companies Alphabet and Meta are ramping up their AI infrastructure investments, reflecting differing strategies.

Microsoft’s Strategic Shift in Data Centre Growth

Microsoft has tempered its rapid data centre growth, stepping back from initiatives in the United States and Europe that would have entailed up to two gigawatts (GW) of energy consumption. This decision marks a considerable shift for one of the premier investors in cloud and AI infrastructure. Market analysts indicate that this choice illustrates a strategic reevaluation prompted by oversupply and an updated demand outlook linked to artificial intelligence (AI) operations—specifically those related to OpenAI, the developer of ChatGPT.

Microsoft scales back data centre leasing plans as part of strategic AI realignment

Reasons Behind Microsoft’s Slowdown

OpenAI’s Influence on the Decision

The deceleration aligns with Microsoft’s decision not to provision further infrastructure for OpenAI’s training operations. Although Microsoft holds a substantial investment in OpenAI and incorporates its models into services such as Azure and Office 365, the tech behemoth is becoming increasingly discerning in its support, likely due to the hefty operational expenses tied to training large language models (LLMs) and slower-than-anticipated returns.

Investor Doubt and the Rise of DeepSeek

Investor sentiment regarding AI expenditures has cooled in recent months. This decline is attributed partly to the slower-than-expected monetization of AI services and rising competition from newcomers like China’s DeepSeek. DeepSeek has quickly gained interest by demonstrating sophisticated AI capabilities at a fraction of the cost set by leading US companies, exposing inefficiencies within Western methods of model training and implementation.

Global Consequences and Market Realignment

Google and Meta Fill the Void

Microsoft’s exit from certain global data centre capacity leases has allowed competitors Alphabet (Google’s parent company) and Meta Platforms to take over. Google is allegedly assuming responsibility for some international capacity, while Meta is fulfilling demand domestically in the US. This points to a competitive reshuffling among technological giants competing for supremacy in the AI cloud infrastructure domain.

Australia’s Data Centre Market

Though the current pullback is focused on the US and Europe, Australia’s data centre market continues to thrive. Local players like NEXTDC, AirTrunk, and Macquarie Data Centres are rapidly expanding to accommodate rising demand from hyperscale cloud providers and AI workloads. Microsoft, which maintains Azure regions in Sydney, Melbourne, and Canberra, has not indicated any intent to reduce its presence in Australia.

Microsoft’s Ongoing Commitment to AI Investment

Despite the leasing slowdown, Microsoft is not retreating from its AI commitment. The tech giant has reaffirmed its intention to invest US$80 billion (around AUD$127 billion) in AI infrastructure during the current fiscal year. This budget encompasses expenditures on GPUs, networking equipment, and custom silicon to support future AI endeavors across its cloud and enterprise services.

Microsoft’s competitors are pursuing similar paths, albeit at different magnitudes. Alphabet plans to invest US$75 billion in AI in 2024—a 29% increase over Wall Street’s expectations—while Meta Platforms is eyeing up to US$65 billion. These numbers highlight the high-stakes environment of the AI race and the long-term investments being made by the tech sector regarding AI’s transformative promise.

Cloud Providers and Their AI Strategies

CoreWeave, a cloud startup providing GPU-powered infrastructure for AI applications, has stated it has not faced cancellations of contracts from Microsoft, its primary client. This suggests Microsoft’s shift is nuanced and might involve selective leasing changes as opposed to widespread contract cancellations.

Executives from Microsoft and Meta have defended their capital expenditure strategies linked to AI, noting that maintaining a competitive edge requires leadership in both infrastructure and AI capabilities. Given that generative AI is still in its nascent commercial phase, these investments are perceived as foundational rather than immediately lucrative.

Conclusion

Microsoft is reassessing its global data centre expansion approach by retracting from infrastructure leases in the US and Europe. This adjustment is influenced by oversupply, shifting AI demand forecasts, and strategic reevaluations of partnerships such as OpenAI. Despite concerns from investors and competing firms like DeepSeek, Microsoft remains dedicated to its AI strategy, earmarking US$80 billion for infrastructure in FY2024. In the meantime, Google and Meta are capitalizing on opportunities to cover the capacity void, intensifying the competition for AI leadership.

Q: What is prompting Microsoft to withdraw from data centre leases?

A:

Microsoft is halting some data centre leases due to an excess of capacity compared to its revised demand projections, especially concerning AI training workloads from OpenAI.

Q: Is Microsoft decreasing its total AI spending?

A:

No, Microsoft is not diminishing its AI investments. It remains committed to investing US$80 billion in AI infrastructure this fiscal year, concentrating on strategic growth areas.

Q: Who will take over the data centre capacity that Microsoft is vacating?

A:

Alphabet (Google) is moving in to replace Microsoft’s relinquished capacity in international markets, while Meta Platforms is covering the same role in the United States.

Q: How does OpenAI factor into Microsoft’s strategy shift?

A:

Microsoft’s decision is influenced, in part, by a reassessment of its backing for OpenAI’s training requirements, which require extensive compute resources. The company is exercising more discretion with infrastructure deployment.

Q: What implications does this have for Australia’s data centre landscape?

A:

There are no signs that Microsoft is scaling back its presence in Australia. The local market remains robust, with increasing demand for AI and cloud services coming from both the public and private sectors.

Q: What is DeepSeek, and why is it noteworthy?

A:

DeepSeek is a Chinese AI startup that has illustrated advanced AI capabilities at much lower costs than Western firms. Its rise has intensified investor scrutiny on US tech companies to rationalize their substantial AI expenditures.

Q: Are other tech firms also modifying their AI approaches?

A:

Yes, but in different manners. Google and Meta are boosting their AI infrastructure spending, revealing varying responses to the market challenges currently faced by Microsoft.

NSW Justice CIO Appointed as Acting Technology Leader at Department of Customer Service

David Leane on March 29, 2025

NSW Justice CIO takes interim role at Customer Service

Summary Overview

Naomi Youness has been named interim CIO for the NSW Department of Customer Service (DCS).
Youness is currently the CIO at the NSW Department of Communities and Justice (DCJ).
She is taking over the role formerly held by Aarti Joshi, who is currently on maternity leave.
Joshi’s time in office included significant digital advancements and SAP cloud integration.
DCJ now oversees the state’s ERP merger and shared services with DPHI.

Naomi Youness Takes on Interim CIO Role as Aarti Joshi Begins Maternity Leave

The NSW Department of Customer Service (DCS) has announced Naomi Youness, the present Chief Information Officer (CIO) at the NSW Department of Communities and Justice (DCJ), will take on the interim CIO position. This decision comes as Aarti Joshi, the current Group CIO, begins her maternity leave.

This setup ensures a smooth leadership transition in the state’s digital services sector, maintaining the continuity of essential projects and operational management.

Youness Offers Extensive IT Expertise in the Public Sector

Naomi Youness has been serving as the CIO at DCJ since July 2019. Throughout her tenure, she has spearheaded various digital transformation projects designed to modernize justice and community service systems throughout the state. Her qualifications encompass managing shared services, data governance, and extensive IT integrations.

Her interim position at DCS comes at a crucial juncture, as the department seeks to propel major enterprise IT advancements, such as migrating its enterprise resource planning (ERP) system to SAP’s managed cloud platform.

Aarti Joshi’s Transformative Impact at DCS

Since her appointment as Group CIO in July 2023, Aarti Joshi has guided several significant technology projects, notably consolidating the state’s ERP system. During her tenure, over 60,000 users were transitioned to the new centralized platform. This initiative aims to enhance operations across multiple agencies and elevate service delivery standards.

In a recent post on LinkedIn, Joshi reflected on her experiences at DCS, saying, “It’s been a period of transformation, enhancing foundations and equipping the team for the future.” She expressed her appreciation for the backing she received from her colleagues, clients, and mentors as she embarks on this new chapter in her life.

Modernising ERP and Cloud Migration within the NSW Government

The NSW Government has been making substantial investments in digital transformation, particularly emphasizing cloud-first methodologies. The ERP consolidation initiative, estimated at more than $200 million, forms part of a broader strategy to centralise and upgrade back-office systems among departments.

After DCS’s initial implementation, management responsibilities for the ERP system were allocated to DCJ in late 2021. DCJ now supervises the system under a shared services agreement with the Department of Planning, Housing and Infrastructure (DPHI). The migration to SAP’s managed cloud is anticipated to improve scalability, security, and performance in essential government functions.

Repercussions for the NSW Digital Government Strategy

With Youness now managing both the interim CIO responsibilities at DCS and her ongoing role at DCJ, this shift indicates a robust collaborative effort among crucial state departments. Her leadership is anticipated to guarantee the sustained success of the government’s digital transformation initiatives and maintain forward momentum on vital IT projects during Joshi’s leave.

This transition also emphasizes the NSW Government’s dedication to consistent leadership and the critical nature of fostering female leadership within the realm of public sector technology.

Recap

Naomi Youness has been designated as the interim CIO for the NSW Department of Customer Service while Aarti Joshi is on maternity leave. Youness brings extensive experience from her current position as the CIO at the Department of Communities and Justice. Under Joshi’s guidance, DCS experienced notable digital transformation, including transitioning 60,000 users to a new SAP-based ERP framework. Youness will now manage the ongoing development of these initiatives as the NSW Government progresses with its digital strategy.

Q: Who is Naomi Youness and what is her current role?

A:

Naomi Youness serves as the Chief Information Officer at the NSW Department of Communities and Justice. She has been in this position since July 2019 and is now taking on the interim CIO role at the Department of Customer Service.

Q: Why is Naomi Youness assuming the interim CIO role at DCS?

A:

Youness is temporarily stepping in to fill the CIO role while Aarti Joshi is on maternity leave, ensuring leadership continuity during a critical stage of DCS’s IT transformation.

Q: What major projects has Aarti Joshi spearheaded at DCS?

A:

Joshi has directed a major ERP system consolidation and cloud migration, affecting upwards of 60,000 users across various NSW Government departments. Her initiatives have paved the way for a more integrated and effective public sector IT framework.

Q: What makes the ERP consolidation initiative significant?

A:

The ERP project is integral to the NSW Government’s digital vision. It centralizes financial, human resources, and procurement systems across agencies, benefiting efficiency, transparency, and scalability.

Q: What is the role of DCJ in the ERP program?

A:

DCJ has assumed management of the ERP consolidation from DCS and is now in charge of overseeing the system through a shared services agreement with the Department of Planning, Housing and Infrastructure (DPHI).

Q: How does this appointment influence NSW’s digital transformation strategy?

A:

With an adept leader like Youness in charge, the digital transformation efforts at DCS are expected to maintain momentum. Her dual role guarantees cooperation between DCJ and DCS throughout this transition.

Q: Which cloud platform is utilized for the ERP system?

A:

The NSW Government is transitioning its ERP system to SAP’s managed cloud infrastructure. This strategy enhances performance, adaptability, and scalability for government operations.

Q: What implications does this leadership transition have for public sector IT in NSW?

A:

This leadership shift showcases the abundance of talent within NSW’s public sector IT and highlights a robust continuity strategy to ensure relentless progress on essential digital projects.