NAB’s Drive for Automation: Optimizing IT Operations for Enhanced Effectiveness

National Australia Bank (NAB) has embarked on a prolonged endeavor to refine its IT operations via automation, utilizing the capabilities of Red Hat Ansible along with other innovative technologies. This endeavor is a segment of a larger strategy aimed at boosting efficiency, enhancing security, and facilitating dependable service delivery for customers and staff alike.

(L-R) Enzo Compagnoni from Red Hat and Jason Cooper from NAB.

Quick Overview: Major Insights

• NAB has adopted Red Hat Ansible to broaden automation within its IT framework.
• The institution has associated Ansible with significant cybersecurity solutions like CyberArk and Hashicorp Vault.
• Automation has enhanced operations such as password rotation, certificate oversight, and patch management.
• NAB’s automation efforts have resulted in significant annual cost reductions.
• NAB is investigating advanced functionalities such as event-driven Ansible and Ansible’s generative AI resource, Lightspeed.

The Importance of Red Hat Ansible in NAB’s IT Revamp

As part of its continuous quest to refine its IT operations, NAB has incorporated Red Hat Ansible, an infrastructure-as-code utility aimed at automating functions across IT landscapes. Ansible is vital in simplifying various activities that were once manual, labor-intensive, and susceptible to human mistakes.

At the Red Hat Connect forum in Melbourne, NAB’s Network Application Security and Automation Manager, Jason Cooper, underscored the institution’s progress. “We cannot simply assign more manpower to solve problems,” Cooper shared, emphasizing automation’s role in lowering operational expenses and boosting efficiency.

Automation Across Various Teams

NAB’s automation venture commenced with a substantial emphasis on platform security, Linux patch updates, and disaster recovery automation. Gradually, the institution extended this automation program to various departments, including database administration, digital investigations, and cybersecurity. This cross-team collaboration has been crucial in propelling NAB’s IT transformation.

By integrating systems and processes into a cohesive automation framework, NAB has enhanced the efficiency and quality of its offerings, providing advantages for both employees and clients. The outcome? Quicker and more dependable banking services, with yearly savings amounting to millions.

Security-Oriented Approach to Automation

A distinctive feature of NAB’s automation blueprint is its strong focus on security. By linking Ansible with cybersecurity platforms like CyberArk (for managing privileged access) and Hashicorp Vault (for securing cloud operations), NAB has bolstered its capability to handle essential security activities, such as password updates, certificate management, and patching.

“From a security standpoint, automation is about making processes easier, faster, and more dependable,” stated Cooper. This strategy guarantees that security protocols remain intact while alleviating the burden on IT teams.

Event-Driven Automation for Incident Management

NAB is also delving into the prospects of event-driven Ansible, a functionality that facilitates automated incident response and troubleshooting. This enables the bank to resolve issues promptly, enhancing response times and minimizing interruptions. Based on Red Hat’s insights, event-driven automation can dramatically enhance the efficiency of data collection and problem-solving in intricate IT frameworks.

Future Directions: Configuration-as-Code and Policy-as-Code

In looking forward, NAB has set its ambitions on advancing automation capabilities such as configuration-as-code and policy-as-code. These advancements will improve the bank’s proficiency in managing IT changes and incidents. The bank is currently merging policy-as-code functions with its ServiceNow environment, deploying predefined templates to streamline change management workflows.

The Role of Generative AI: Ansible Lightspeed

In line with its automation strategies, NAB is also embracing Red Hat Ansible Lightspeed, integrated with IBM Watsonx Code Assistant, commonly known as ‘Lightspeed’. This generative AI resource supports the creation of Ansible playbooks, easing the coding process and ensuring adherence to best practices.

Cooper pointed out that his team had previously discouraged the use of platforms like ChatGPT for coding insights; however, with Lightspeed, the bank now benefits from a tailored AI assistant specifically designed for Ansible. This development is expected to further boost the efficiency of NAB’s automation initiatives.

Ensuring Quality in Coding

A notable challenge NAB encountered was the need to ensure that its teams were coding accurately within Ansible. The deployment of Lightspeed addresses this by offering AI-enhanced support, aiding developers in creating playbooks that align with the bank’s high standards for coding precision.

Conclusion

NAB continues to spearhead the adoption of automation technologies to refine and secure its IT operations. By utilizing Red Hat Ansible and integrating it with advanced cybersecurity solutions, the bank has enhanced its operational efficiency, security posture, and service dependability. Moreover, NAB is exploring state-of-the-art features such as event-driven Ansible and AI-driven coding assistants to further elevate its automation proficiencies.

Q: What is Red Hat Ansible, and how is NAB utilizing it?

A:

Red Hat Ansible is an infrastructure-as-code tool designed for automating IT processes. NAB employs Ansible to automate tasks like security patch management, disaster recovery, and incident handling, resulting in improved efficiency and reduced manual effort.

Q: What advantages has automation brought to NAB?

A:

Automation has allowed NAB to streamline its operations, enhancing service delivery speed, security measures, and achieving significant cost savings. By consolidating various systems into a single automation framework, the organization has boosted both employee productivity and client satisfaction.

Q: Which cybersecurity tools are linked with NAB’s automation framework?

A:

NAB has connected Red Hat Ansible with tools such as CyberArk for privileged access management and Hashicorp Vault for securing secrets in cloud environments. These connections provide automated and reliable security solutions for tasks like password rotations and certificate oversight.

Q: What is event-driven Ansible, and how does NAB employ it?

A:

Event-driven Ansible enables automation to be activated by certain events, such as incidents or system failures. NAB utilizes this capability to accelerate its incident response, addressing issues in real-time and resolving them as they arise.

Q: What is Ansible Lightspeed, and why is NAB embracing it?

A:

Ansible Lightspeed is a generative AI tool that aids in crafting Ansible playbooks. NAB is incorporating this technology to ensure accurate coding practices among its teams, helping to standardize procedures and minimize errors during playbook development.

Q: What future automation initiatives does NAB envision?

A:

NAB aims to adopt capabilities such as configuration-as-code and policy-as-code, which will further optimize its change management and incident response processes. The bank is also integrating these features with its ServiceNow platform to facilitate automated policy enforcement.

Australian Public Service Commission Brings Key Employee Database Revamp In-House

Brief Overview

• The Australian Public Service Commission (APSC) has assumed complete responsibility for the APS Employment Database (APSED) enhancement.
• Initially, APSC had engaged PwC for the undertaking, backed by a $3.8 million contract.
• This project has now been internalised following the conclusion of PwC’s contract in November 2023.
• APSC is broadening the database’s capabilities beyond what was originally provided by PwC.
• APSC contracted Deloitte for a technical evaluation and vision analysis of APSED, amounting to nearly $200,000 in total.
• Currently, APSC is searching for experts to oversee the ongoing development of the database.

APSC Assumes Charge of Employee Database Enhancement

The Australian Public Service Commission (APSC) has chosen to bring in-house and broaden the redevelopment of the APS Employment Database (APSED), a vital system that maintains records for all current and past Australian public servants. This decision follows a $3.8 million engagement with PwC, aimed at refreshing both the backend and frontend of the system.

PwC’s contract, which commenced in November 2022, centred on stabilising the current infrastructure and integrating new features to optimise data usage. Although the contractual work has been completed, APSC has opted for an internal approach to improve functionality beyond the initial outcomes.

Project Overview and PwC’s Contribution

The initial tasks assigned to PwC comprised three main elements with a strong focus on change management assistance. The intention was to ensure the APSED system’s compatibility with other federal IT projects currently in progress, such as the government’s novel ERP platform.

However, after an extension of three months, PwC’s contract concluded in November 2023. While PwC fulfilled the agreed duties, APSC recognised the necessity to broaden the project’s scope to accommodate future demands and strategic objectives. An APSC representative stated that the commission is now “enhancing functionality beyond the original deliverables” as they advance the system development internally.

APSC Enriches Database Capabilities

Post PwC’s transition, APSC is focusing on amplifying the functionalities of APSED to meet the future demands of the Australian Public Service (APS). To ensure APSED’s sustained success, the commission has sought additional expertise. In April 2023, Deloitte was retained for a month-long technical assessment of the database for nearly $30,000.

Later in June, Deloitte was awarded an additional $165,000 contract to evaluate the “visions and benefits” of APSED, offering a more strategic framework for its ongoing advancement. This contract is projected to culminate in September 2023, with the insights obtained directing the subsequent stage of the project.

Recruiting New Talent to Advance the Project

As part of the redevelopment efforts, APSC is now seeking to recruit more personnel. Specifically, the commission is aiming to fill three new positions that will assist in managing and supporting the APSED upgrade. These additions are intended to ensure that the database consistently aligns with the evolving needs of the APS.

An APSC representative remarked: “Throughout 2023, the APSC examined its capabilities, strategic direction, and requirements to effectively support the APS now and in the future.” The commission intends to apply the insights from Deloitte’s review to devise a more detailed solution plan, focusing on building upon the accomplishments achieved thus far.

Conclusion

The Australian Public Service Commission’s move to insource the development of the APS Employment Database signifies a pivotal advancement in securing the system’s long-term viability. Following the initial engagement with PwC for the project, the APSC has now taken charge, intending to expand functionality beyond the initial framework. To facilitate this, the commission has enlisted Deloitte for technical evaluations and strategic guidance and is actively recruiting additional expertise to steer the project to fruition.

Q&A: Key Points to Understand

Q: What is the APS Employment Database (APSED)?

A:

The APSED is a database overseen by the Australian Public Service Commission that houses comprehensive employment records for all current and former public service personnel. It is essential for managing workforce data within the APS.

Q: Why did APSC opt to insource the project?

A:

After PwC completed its contract, APSC chose to bring the project in-house to broaden the database’s functionalities beyond the original offerings. This strategy is believed to align the system more effectively with future strategic demands.

Q: What role did PwC have during the early phases of the project?

A:

PwC was engaged in November 2022 to stabilise and enhance both the backend and frontend of the APS Employment Database. Their responsibilities also included implementing new features to boost the system’s capabilities while focusing on change management and ensuring compatibility with other federal IT initiatives.

Q: What lies ahead for APSED?

A:

APSC is now looking to extend the system’s functionalities to address the future requirements of the APS. The commission has brought Deloitte aboard for technical assessments and strategic advice and is in the process of employing additional specialists to oversee the continued development of the database.

Q: Is Deloitte still engaged in the project?

A:

Yes, Deloitte has been contracted for two primary tasks: conducting a technical assessment of the system and evaluating the long-term visions and benefits of APSED. The total of these contracts nears $200,000 and will shape the next phase of development.

Q: What is the timeline for the ongoing development of APSED?

A:

While there is no definitive completion schedule, Deloitte’s contract for the vision assessment is expected to wrap up in September 2023. Following that, APSC will utilize the insights gained to navigate the next steps of the project, including hiring new staff to manage the enhancements.

Speedy Overview

• BP Pulse is providing a 15% discount on EV charging services from September 7th to 9th in celebration of World EV Day.
• Rapid DC chargers can be found along the East Coast of Australia and in Perth, WA, offering power levels up to 75kW.
• Standard charging rates are about A$0.65/kWh, but with the discount, they will be reduced to A$0.5525/kWh.
• This discount presents a notable opportunity for EV users to save money, especially during extended journeys.
• BP Pulse is dedicated to fostering the expanding EV sector in Australia with affordable and accessible charging options.

Join BP Pulse in Celebrating World EV Day with a 15% Charging Discount

World EV Day is nearing on September 9th, and BP Pulse plans to make it memorable for electric vehicle (EV) owners throughout Australia. As part of this worldwide celebration, BP Pulse is offering a 15% discount on all EV charging sessions at their stations from September 7th to 9th. This time-limited offer is a fantastic opportunity for EV drivers to cut down on their charging expenses, whether they’re taking a road trip for the weekend or just commuting to work.

Maximizing the Discount

It’s easy to utilize BP Pulse’s World EV Day promotion. Here’s how to get started:

1. Download and Create an Account: Begin by downloading the free BP Pulse app and setting up your BP Pulse account if you haven’t done so yet.
2. Charge and Benefit: From September 7th to 9th, charge your EV at any BP Pulse site using your BP Pulse account. The 15% discount will be applied to your session automatically.

Finding BP Pulse Charging Stations

BP Pulse charging stations are strategically placed along the East Coast of Australia, including major urban areas such as Sydney, Melbourne, Brisbane, as well as in Perth, WA. These stations come equipped with rapid DC chargers that can offer speeds of up to 75kW. Some locations provide both CCS and CHAdeMO plugs, ensuring compatibility with various EV models.

Plans are already underway to upgrade these chargers to 150kW, enhancing the charging experience for Australian EV owners even further.

Charging Costs

At BP Pulse stations, the typical charging rates sit at around A$0.65/kWh. With the discounted rate for World EV Day, this price reduces to roughly A$0.5525/kWh. For context, charging an average EV battery from 20% to 80% state of charge would approximate A$27. This could enable a Tesla Model 3 Long Range, for instance, to cover about 330 kilometres, resulting in a cost of around A$0.08 per kilometre.

While home charging remains the most economical method—particularly if solar energy is accessible—BP Pulse’s rapid charging stations provide an essential option for those in transit, especially on longer journeys.

BP Pulse’s Dedication to EV Growth

BP Pulse has shown a strong dedication to promoting the shift towards electric vehicles in Australia. By providing cost-effective and accessible charging alternatives, the company is facilitating Australians’ transition to EVs. The World EV Day discount exemplifies BP Pulse’s efforts to make EV ownership more affordable and convenient.

As the electric vehicle industry in Australia expands, initiatives like this are poised to significantly boost the widespread acceptance of electric vehicles nationwide.

Conclusion

BP Pulse is marking World EV Day with a 15% discount on EV charging from September 7th to 9th nationwide. This initiative grants EV drivers a chance to lower their charging costs while highlighting BP Pulse’s commitment to aiding the transition to electric vehicles. With a network of rapid DC chargers along the East Coast and in Perth, BP Pulse is simplifying electric mobility for Australians.

Q: What discount is BP Pulse offering for World EV Day?

A:

BP Pulse is providing a 15% discount on all EV charging sessions at their stations across Australia from September 7th to 9th in honor of World EV Day.

Q: How can I utilize the discount from BP Pulse?

A:

To access the discount, download and register on the BP Pulse app. Then, charge your EV at any BP Pulse location between September 7th and 9th using your BP Pulse account. The discount will be automatically applied to your charging session.

Q: Where can I find BP Pulse charging stations?

A:

BP Pulse charging stations are located along the East Coast of Australia, including cities like Sydney, Melbourne, and Brisbane, and in Perth, WA. These stations feature rapid DC chargers that offer up to 75kW of power.

Q: What are the charging costs at BP Pulse stations?

A:

Charging costs at BP Pulse stations are generally around A$0.65/kWh. With the 15% discount for World EV Day, the cost reduces to about A$0.5525/kWh.

Q: Is BP Pulse planning any upgrades to its charging stations?

A:

Yes, BP Pulse intends to upgrade some of its charging stations to provide speeds of up to 150kW, further improving the charging experience for EV users in Australia.

Nanoleaf Blocks Transform Smart Home Lighting with an Elegant Design Approach

The launch of Nanoleaf Blocks marks a significant leap in the smart home lighting sector. This cutting-edge offering from Nanoleaf reimagines the integration of smart lighting within your home, providing a unique fusion of technology and interior aesthetics. The Blocks facilitate an unmatched degree of personalisation in smart lighting, merging practicality with visual allure.

Quick Overview

• Nanoleaf Blocks introduce a fresh perspective to smart home lighting, merging technology with interior design.
• The system features square light panels in multiple sizes, as well as textured panels, pegboards, and shelves for distinctive customisation.
• Capabilities include flawless edge-to-edge illumination, a Rhythm Music Visualizer, Screen Mirror, and AI Magic Scenes for superior entertainment experiences.
• Control methods encompass the Nanoleaf app, desktop app, various smart home ecosystems, or a tangible controller.
• Pricing varies from AUD$229.99 to AUD$429.99 for Smarter Kits, with additional components starting at AUD$54.99.
• Currently available for pre-order in Australia and New Zealand, with wider retail availability anticipated shortly.

Fusing Technology with Interior Elegance

Nanoleaf has consistently led the way in smart lighting breakthroughs since the debut of their original Light Panels in 2016. With the launch of Nanoleaf Blocks, the brand elevates smart home lighting by seamlessly integrating it with interior design. This innovation extends beyond mere light provision; it aims to convert spaces into something distinctive and reflective of personal style.

Tailored Customisation for Your Taste

Nanoleaf Blocks are equipped with square light panels in two sizes—Squares and Small Squares—that can be combined with Textured Square light panels, Light Pegboards, and Shelves. This modular design enables users to craft fully personalised configurations that align with their preferences and requirements. The textured panels introduce a tactile quality, while pegboards and shelves provide practical areas for showcasing items like plants and décor.

In contrast to conventional smart lighting solutions that might prioritize RGB color schemes, Nanoleaf Blocks advance further by integrating lighting with practical design facets. This empowers you to personalise your environment in ways that were previously unheard of, positioning your smart lighting arrangement as a striking focal point of your interior design.

Cutting-Edge Features for an Enhanced Experience

Nanoeleaf Blocks are not just aesthetically pleasing; they are loaded with features that elevate entertainment and immersion. The Rhythm Music Visualizer synchronises with your music to create a vibrant light display that follows the rhythm. Screen Mirror allows you to extend visuals from your television or monitor onto your Nanoleaf setup, creating an engaging gaming or movie experience.

A notable feature is AI Magic Scenes, enabling users to craft custom lighting scenery based on their favorite movies, games, or personal photos. This functionality utilises artificial intelligence to design lighting setups that perfectly resonate with the mood or theme of your selected media.

Effortless Smart Home Integration

Nanoleaf Blocks are crafted for seamless integration into your current smart home framework. The blocks can be managed through WiFi across multiple platforms, including the Nanoleaf App, Nanoleaf Desktop App, and various smart home systems such as Apple HomeKit, Google Assistant, and Amazon Alexa. Moreover, a physical controller is available for those who favor a tactile approach.

Whether utilizing voice commands or a mobile app, overseeing your Nanoleaf Blocks is simple, streamlining the management of your smart home lighting configuration.

Pricing and Availability

Nanoleaf Blocks are currently offered for pre-order in Australia and New Zealand, featuring three distinct Smarter Kit sizes and additional add-on kits:

• Squares Smarter Kit (6 Squares): AUD$349.99 / NZD$389.99
• Combo Smarter Kit (Squares, Light Pegboards & Shelves): AUD$229.99 / NZD$339.99
• Combo XL Smarter Kit (Squares, Small Squares, Light Pegboards & Shelves): AUD$429.99 / NZD$479.99
• Add-on kits (extra Squares, Textured Squares, Shelves, and Pegboards) start from AUD$54.99 / NZD$59.99.

You can pre-order Nanoleaf Blocks from the official site, with broader retail readiness expected soon. However, it’s important to remember that utilizing Light Pegboards and Shelves necessitates wall drilling, so plan ahead if you’re renting or wary of wall damage.

Conclusion

Nanoleaf Blocks represent a revolutionary advancement in the smart home lighting domain, showcasing an inventive blend of illumination and interior design. With its sophisticated features and limitless customisation possibilities, this product is ideal for those seeking to infuse a personal touch into their living spaces. Whether you are a smart home technology enthusiast or a design-conscious homeowner, Nanoleaf Blocks offer a unique and functional art form capable of transforming your environment.

Q: What distinguishes Nanoleaf Blocks from other smart lighting options?

A:

Nanoleaf Blocks are unique because they fuse smart lighting with interior design aspects. In contrast to standard smart lights that emphasize only illumination, Blocks provide a modular environment with shelves and pegboards that enable users to integrate functional and aesthetic features into their lighting configuration.

Q: How simple is it to set up Nanoleaf Blocks?

A:

Setting up is generally easy, particularly for the light panels. However, if you intend to use the Light Pegboards or Shelves, you should be ready for some wall drilling. Nanoleaf supplies clear guidelines, but some DIY capabilities may be necessary.

Q: Can I operate Nanoleaf Blocks with my existing smart home technology?

A:

Absolutely, Nanoleaf Blocks are compatible with the majority of prominent smart home platforms, including Apple HomeKit, Google Assistant, and Amazon Alexa. You can also operate them through the Nanoleaf App or Nanoleaf Desktop App.

Q: Are Nanoleaf Blocks energy-efficient?

A:

Yes, similar to other Nanoleaf products, the Blocks are engineered to be energy-efficient. They utilize LED technology, which requires less energy than traditional lighting options, making them an environmentally friendly choice for your residence.

Fast Overview

• Prompt intervention in hardware upkeep is vital for reducing downtime and ensuring the continuity of business operations in Australia.
• Selecting a third-party maintenance provider with substantial resources and a strong local footprint is key for rapid system recovery.
• Elements such as response time, coverage area, and specialized knowledge are crucial in choosing the ideal service provider.
• Allocating resources to quality maintenance services can significantly enhance long-term business achievements.

Why Prompt Action is Essential for Hardware Upkeep in Australia

The Significance of Rapid Recovery in Hardware Maintenance

In today’s fast-evolving technological environment, firms depend heavily on hardware systems for smooth operations. In Australia, where distances between significant cities and remote regions can be considerable, the capacity to quickly address hardware problems is essential. A slow response to hardware malfunctions may result in extended downtime, leading to considerable financial losses and damage to reputation.

Tim McPherson, Northern Region General Manager for Sales at Interactive, states that the effectiveness of a third-party maintenance provider can be pivotal to a business’s operational stability. “Numerous factors influence the quality of a maintenance service provider, and making a wise choice can be crucial for long-term success,” emphasizes McPherson.

Essential Factors When Selecting a Maintenance Provider

Choosing the appropriate third-party maintenance provider in Australia involves more than merely considering costs. The following aspects should be thoroughly assessed:

1. Response Time: The provider’s capability to deliver quick response times is essential. In Australia, where geographical challenges exist, a provider with a strong local presence can radically affect downtime duration.

2. Geographical Coverage: Australia’s extensive landscape necessitates a provider with wide coverage to ensure even remote areas receive prompt assistance. Providers with strategically placed service centers or partnerships can offer more consistent service.

3. Expertise and Resources: Maintenance providers should boast a skilled team of certified technicians and the requisite tools to tackle a variety of hardware issues. The capacity to swiftly source and replace faulty components is equally critical.

4. Service Customization: Various businesses have unique needs. Tailored service agreements that address specific operational requirements can provide enhanced protection against unexpected hardware breakdowns.

The Consequences of Downtime for Australian Businesses

Downtime can create a cascading effect on business operations, resulting in disruptions that may require days or even weeks to fully recover. For Australian companies, where competition is high, even a brief period of downtime can translate into lost income, dissatisfied customers, and a damaged brand reputation.

Investing in a competent maintenance provider guarantees that systems are restored swiftly, mitigating the fallout from hardware failures. This proactive strategy not only protects business operations but also leads to long-term success by maintaining a competitive edge.

Conclusion: Committing to Long-Term Success

In the Australian market, where timely hardware maintenance can significantly influence outcomes, selecting the proper third-party provider is vital. By weighing considerations such as response time, geographical reach, and expertise, businesses can better prepare for any hardware issues that may surface.

Ultimately, investing in a dependable maintenance service is a commitment to the sustained success and viability of your business.

Overview

Timely and efficient hardware maintenance is critical for businesses in Australia, particularly in light of the region’s geographical challenges. By opting for a third-party maintenance provider with quick response times, broad coverage, and expert resources, businesses can ensure minimal downtime and sustained operational success.

Questions & Answers

Q: Why is rapid hardware maintenance important in Australia?

A:

The extensive distances between major urban centers and remote regions in Australia mean that hardware failures can result in significant downtime if not addressed promptly. Quick maintenance minimizes disruption to business functions and mitigates the financial repercussions of such issues.

Q: What key qualities should businesses seek in a third-party maintenance provider?

A:

Essential factors to look for include the provider’s response time, geographic coverage, expertise, and the ability to offer personalized service agreements. These aspects ensure that the provider can cater to the specific needs of the business, regardless of its location or hardware concerns.

Q: What are the effects of downtime on Australian businesses?

A:

Downtime can lead to revenue loss, customer dissatisfaction, and harm to brand reputation. In a highly competitive market like Australia, even short periods of downtime can have enduring negative repercussions for a business.

Q: What advantages does investing in quality maintenance services provide?

A:

Investing in a trustworthy maintenance service ensures that hardware issues are resolved promptly, minimizing downtime and its related expenses. Furthermore, it contributes to the overall long-term success of the business by ensuring operational continuity and safeguarding the company’s reputation.