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Macquarie Bank Unveils Groundbreaking ‘Q’ AI Assistant for Clients


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Concise Overview

  • Macquarie Bank launches ‘Q’, an AI-powered agent accessible 24/7 for customer assistance.
  • Q utilizes natural language processing to address frequent banking inquiries.
  • This AI agent is embedded within Macquarie’s mobile and web banking services.
  • Q emphasizes security through two-factor authentication and encryption methods.
  • Macquarie aims to refine Q’s functionalities in response to customer input.
  • 97% of Macquarie Bank’s operations are hosted on the public cloud, striving for AI-enhanced performance and user satisfaction.

Round-the-Clock AI Assistance for Macquarie Clients

Macquarie Bank has introduced ‘Q’, a groundbreaking AI assistance agent crafted to revolutionize customer experiences. Available 24/7, Q is incorporated into the Macquarie Mobile Banking application and the bank’s online service.

Macquarie Bank launches customer-centric 'Q' AI agent

Sophisticated AI Features

Q employs natural language processing (NLP) to handle a diverse array of customer inquiries regarding services and accounts. Developed internally by Macquarie Intelligence, Q merges the skills of Macquarie’s personnel with state-of-the-art technology and AI functionality.

Safety and Confidentiality

Protecting security is paramount for Q, which uses two-factor authentication (2FA) and encryption to secure customer information and dialogues. This guarantees that customer discussions and data stay private and secure.

Ongoing Development and User Input

Macquarie Bank is dedicated to advancing Q based on genuine customer feedback. As an increasing number of users engage with Q, the AI is set to adapt and enhance, improving its capability to resolve customer queries efficiently.

Plans Ahead and Cloud Integration

Macquarie’s strategy encompasses broadening Q’s functionalities and integrating more AI-enhanced products by 2025. With 97% of its operations on the public cloud, the bank is in a strong position to utilize AI for improved efficiency, customer satisfaction, and revenue enhancement.

Conclusion

The introduction of the ‘Q’ AI agent by Macquarie Bank represents a crucial advancement in improving customer service via technology. With a focus on security and ongoing enhancements, Q is poised to offer clients a streamlined banking experience.

Q: What is the main role of the Q AI agent?

A: Q is created to assist with customer inquiries concerning services and accounts, delivering support 24/7 through Macquarie’s digital channels.

Q: In what way does Q maintain the security of customer information?

A: Q implements two-factor authentication and encryption to safeguard customer data and dialogues.

Q: Are customers able to talk to a human representative?

A: Certainly, customers can opt to communicate with a human during business hours if Q is unable to resolve their question.

Q: How does Q enhance itself over time?

A: Q is designed to grow in capability based on customer interactions and feedback, enabling it to continually refine its service offerings.

Q: What is the importance of Macquarie’s cloud integration?

A: With 97% of tasks on the public cloud, Macquarie utilizes AI to enhance efficiency, elevate customer satisfaction, and stimulate revenue growth.

Q: Are there intentions for future advancements with Q?

A: Yes, Macquarie plans to expand Q’s functionalities and attributes, integrating customer feedback to address evolving demands.

Google Pixel Buds Pro 2 Review


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Google Pixel Buds Pro 2 – Wireless Earbuds with Active Noise Cancellation – Bluetooth Headphones – Peony

Razer Introduces Project Ava: AI-Enhanced Canister for Your Workspace


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Razer’s Project AVA: AI Desk Assistant

Quick Overview

  • Razer introduces Project AVA, an AI desk assistant, evolving from an esports trainer.
  • Project AVA includes a 5.5-inch animated avatar providing a tangible AI experience.
  • PC Vision Mode enables AVA to discern and react to tasks based on context.
  • The AI’s flexible personality adapts to user behaviors and preferences over time.
  • Razer AIKit promotes local AI innovation with open-source resources.
  • Collaboration with Tenstorrent boosts portable AI capabilities for developers.

From Esports Trainer to AI Desk Assistant

Previously, Razer introduced Project Ava as a coach for esports. Now, Project AVA has transformed into a comprehensive AI desk assistant. This new version extends far beyond gaming advice and performance metrics, establishing AVA as a digital ally for work, leisure, and everything in between.

Razer unveils Project AVA: AI-powered canister for your desk
Razer’s animated avatar positioned on your desk (Image: Razer)

PC Vision Mode and Contextual Understanding

A notable technical innovation is PC Vision Mode. Rather than awaiting commands, Razer’s AVA perceives the activity on your screen and reacts accordingly. This capability allows the AI to provide contextual assistance, whether it’s evaluating gameplay, helping with tasks, or identifying pertinent information while you work.

Razer unveils Project AVA: AI-powered canister for your desk
Razer’s Project Ava in a canister. (Image: Razer)

Blurring the Boundaries Between Human and Machine

Razer’s Project AVA is firmly situated in the expanding realm between human and machine. The animated avatar, adaptable personality, and real-time responsiveness all contribute to an AI that seems less like software and more like a presence. As AI systems gain further capabilities, the focus shifts from what they can accomplish to how we coexist with them.

Razer AIKit and Local-First AI Innovation

Project AVA isn’t the sole initiative from Razer in the AI domain. The company is also enhancing AI development resources with Razer AIKit, a framework aimed at optimizing the AI development process. AIKit permits researchers and developers to operate and refine extensive language models locally, achieving performance that rivals cloud-based alternatives.

Portable AI Capability with Tenstorrent

Strengthening its AI ambitions, Razer has collaborated with Tenstorrent to provide portable AI acceleration for developers on the go. The first-generation compact AI accelerator connects via Thunderbolt™ 5 and delivers desktop-level performance for generative AI applications.

A Preview of Future AI Companions

All combined, Project AVA, Razer AIKit, and the partnership with Tenstorrent underscore a definitive direction for AI: local, embodied, and intricately woven into everyday tasks. The age of remote, cloud-centric AI is yielding to systems that are physically present, contextually aware, and increasingly personal.

Conclusion

Razer’s Project AVA signifies a remarkable evolution in AI technology, redefining AI from a virtual helper into a tangible desk companion. With features like PC Vision Mode and a versatile AI personality, AVA delivers an engaged and individualized user experience. Razer’s continuous AI development, encompassing AIKit and the Tenstorrent collaboration, marks a shift towards more localized and integrated AI solutions, establishing a new benchmark for future AI engagements.

Q&A

Q: What is Project AVA?

A: Project AVA is an AI desk assistant created by Razer, featuring a 5.5-inch animated avatar designed to engage with users and offer contextual support for a variety of tasks.

Q: How does PC Vision Mode operate?

A: PC Vision Mode enables Project AVA to observe and comprehend the actions on the user’s screen, allowing it to respond actively and provide contextual help.

Q: What is Razer AIKit?

A: Razer AIKit is a platform that streamlines local AI development, permitting developers to execute and refine AI models with performance akin to cloud-based services.

Q: Who is Razer collaborating with for AI development?

A: Razer has teamed up with Tenstorrent to boost portable AI performance, equipping developers with a compact AI accelerator for high-powered AI tasks.

Q: How does Project AVA differentiate from conventional AI assistants?

A: Unlike standard AI assistants that are predominantly screen-based, Project AVA provides a physical entity with an animated avatar and is designed to be proactive, adapting to user habits over time.

Q: Can Project AVA’s avatar be tailored?

A: Yes, Project AVA’s avatar can be customized, with intentions for additional avatars and animations to be introduced in the future.

Q: What potential uses does Project AVA have?

A: Project AVA can be utilized for an array of purposes, including professional tasks, gaming, and personal productivity, serving as a versatile AI companion for diverse activities.

Microsoft releases fix for defective January security update


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Microsoft Launches Patch for Defective January Security Update

Quick Overview

  • Microsoft provides solutions for issues related to the January 2026 security update.
  • Problems with authentication and power management impacted Windows users.
  • Windows 11 version 23H2 was hit the hardest.
  • Manual download options for patches are now available.
  • Fixes will be part of February’s Patch Tuesday rollout.

Overview of January Security Update Problems

The January 2026 security update from Microsoft unintentionally caused issues with authentication and power management across multiple Windows versions, most notably affecting Windows 11 version 23H2. While intended to bolster security, this update resulted in unforeseen problems for users.

Microsoft delivers fix for flawed January security update

Effects on Windows Users

The problematic update influenced users running on Windows client versions 10, 11 23H2, 11 24H2, 11 25H2, along with Windows Server 2019, 2022, and 2025. Users faced challenges such as sign-in problems during Remote Desktop sessions and unexpected device reboots instead of shutdowns or hibernation.

Patch Downloads Available Manually

At present, users can manually download and implement the patches, as they haven’t been assimilated into Microsoft’s standard Windows Update process yet. Users are recommended to apply these fixes manually to rectify the issues.

Integration Scheduled for Upcoming Patch Tuesday

Microsoft intends to integrate these fixes into their monthly Patch Tuesday security update session, planned for February 10th at 10am US Pacific Time (5am AEDT). This will provide a smoother update procedure for users worldwide.

Recap

Microsoft’s January 2026 security update led to notable issues for Windows users, especially those utilizing Windows 11 version 23H2. Although manual patches are currently accessible, the forthcoming Patch Tuesday will present a more thorough resolution.

Q: What issues did the January 2026 update create?

A: The update resulted in authentication errors and power management problems, primarily affecting sign-ins and device power-downs.

Q: Which Windows versions were impacted?

A: The versions affected encompass Windows 10, 11 23H2, 11 24H2, 11 25H2, and Windows Server 2019, 2022, and 2025.

Q: How can users address these issues?

A: Users can manually download and implement the patches provided by Microsoft until they are added to the standard Windows Update line-up.

Q: When will the fixes be incorporated into standard updates?

A: Microsoft aims to incorporate the fixes in the upcoming Patch Tuesday updates on February 10th.

Illegal eScooter Confiscated with Astonishing 99km/h Speed Potential


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  • Two siblings endured life-changing injuries from a high-velocity eScooter accident in Cape Paterson.
  • The eScooter could reach speeds of 99km/h, significantly surpassing the legal limit of 20km/h.
  • At the moment of the incident, neither rider was using a helmet or any protective gear.
  • Both siblings are subject to fines; the older brother is facing multiple violation notices.
  • Victoria Police are urging parents to verify that eScooters adhere to legal standards.
  • Another incident in the vicinity underscored persistent problems with unlawful micromobility devices.
  • Grasping eScooter regulations in Victoria is essential for safety and legal adherence.

The Perilous Truth Behind Illegal Speeds

eScooter capable of high speeds

The recent eScooter incident in Cape Paterson serves as a stark warning about the risks posed by high-speed vehicles. Two brothers, aged 22 and 17, collided with a parked car while riding an unregistered eScooter at around 56km/h—almost three times the legal limit. The vehicle had an extraordinary potential to reach 99km/h, highlighting the severe dangers involved.

Significance of Wearing Protective Gear

In this unfortunate event, neither rider donned a helmet or protective apparel, worsening the severity of their injuries. The 22-year-old was transported to Frankston Hospital, whereas his younger sibling received care at Wonthaggi Hospital. The injuries they sustained will have enduring repercussions, serving as a grim reminder of the importance of safety precautions.

Legal Ramifications and Fines

The older brother is subjected to multiple fines, comprising failure to wear a compliant bicycle helmet, breaching speed limits, and carrying a passenger on the eScooter. The 17-year-old also faced a penalty for lacking a helmet. These fines are overshadowed by the long recovery journey both brothers will experience.

Not a Unique Incident

While emergency responders dealt with the primary crash, another event in close proximity involved a teenage boy executing stunts on an eBike without a helmet. This emphasizes the ongoing challenges that authorities encounter with illegal micromobility devices. The teenager was issued a series of infringement notices, highlighting the continued enforcement actions.

Comprehending Victoria’s eScooter Regulations

In Victoria, eScooters are required to comply with a speed limit of 20km/h, are prohibited from carrying passengers, and riders must be a minimum of 16 years old. Devices exceeding these specifications are classified as unregistered motor vehicles, potentially leading to fines and hazardous conditions. Future buyers should confirm compliance with local laws and make purchases from trustworthy vendors.

Conclusion

This incident serves as a vivid reminder of the risks tied to high-powered eScooters. The severe injuries sustained by the two brothers highlight the necessity of adhering to legal speed limits and utilizing proper safety gear. Authorities persist in enforcing regulations to avert similar occurrences, stressing the importance of understanding and following eScooter laws.

Q: What led to the eScooter crash?

A: The crash happened because the eScooter was traveling at speeds far beyond the legal limit, resulting in a collision with a parked vehicle.

Q: What are the legal speed restrictions for eScooters in Victoria?

A: The legal speed limit for eScooters in Victoria is 20km/h.

Q: What protective equipment is mandatory for eScooter riders?

A: Riders must wear an approved bicycle helmet and are advised to use additional safety gear.

Q: What penalties did the riders incur?

A: The 22-year-old faces several infringement notices, including failure to wear a helmet and speeding, while the 17-year-old was penalized for helmet non-compliance.

Q: How can parents confirm their children’s eScooters are legal?

A: Parents should examine eScooters to ensure they adhere to local laws regarding speed limits and power regulations.

Q: What defines an illegal eScooter in Victoria?

A: Any eScooter that exceeds 20km/h, carries passengers, or has a power output exceeding 250W is deemed illegal.

Department of Industry Revamps Its Comprehensive ERP System


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Department of Industry Overhauls ERP System Strategy

Brief Overview

  • The Department of Industry plans to assess its entire ERP framework in line with a contract renewal.
  • The current ERP system utilizes software from six various vendors.
  • A strategic assessment aims to possibly substitute ancillary systems for improved integration.
  • The TechnologyOne contract is set to expire in August 2026.
  • The assessment could result in a more streamlined vendor strategy.

ERP System Assessment in Progress

The Department of Industry, Science and Resources in Australia is undertaking a thorough assessment of its enterprise resource planning (ERP) framework, coinciding with the mid-year renewal of its contract with TechnologyOne. This move is crucial as the department readies for the contract’s expiration in August 2026, igniting discussions regarding possible changes and enhancements to their existing ERP infrastructure.

Present ERP Landscape

Department of Industry assesses its comprehensive ERP system

The federal department currently utilizes software from six distinct vendors to oversee its ERP functions, concentrating mainly on internal finance and HR. The suite comprises TechnologyOne, Expense8, Aurion, Accendre (for HireRoad and eLearning), IBM Planning Analytics (TM1), and BluePrism for robotic process automation.

Goals of the Strategic Assessment

Considering the intricacy and essential nature of ERP systems, the department is expected to retain its primary enterprise software platform. Instead, the assessment intends to investigate opportunities for integrating native components to replace certain ancillary systems, likely diminishing the number of vendors and simplifying skillset demands.

Official Statement

A representative of the department refrained from divulging specific details about the assessment, citing an “open market approach.” Nevertheless, they assured that current ERP systems are maintained under enterprise arrangements.

Conclusion

The Department of Industry’s ERP assessment signifies a strategic initiative to possibly streamline its vendor landscape and improve system integration. With the TechnologyOne contract nearing renewal, the department is ready to make informed decisions that could result in more efficient operations.

Questions & Answers

Q: What prompts the Department of Industry to assess its ERP system?

A: The assessment seeks to review the current ERP configuration and explore possibilities for enhanced integration and vendor reduction ahead of the TechnologyOne contract expiration.

Q: Which software is currently utilized by the department within its ERP stack?

A: The department employs software from TechnologyOne, Expense8, Aurion, Accendre, IBM Planning Analytics, and BluePrism.

Q: What potential changes might stem from the ERP assessment?

A: Possible changes could involve replacing ancillary systems with native components to streamline operations and decrease vendor reliance.

Q: When is the TechnologyOne contract scheduled to end?

A: The contract is set to end in August 2026.

Q: What importance does the ERP assessment hold for the department?

A: The assessment is crucial as it may lead to enhanced system efficiency, reduced vendor complexity, and a more unified ERP strategy.

Battle of the Coolers: Integrated EV Refrigerators vs Conventional Car Coolers and Iceboxes – Which One Will Reign Supreme?


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Comparison of Built-in EV Fridges and Traditional Car Coolers and Eskies
  • Increasing selection of cooling options for electric and conventional vehicles.
  • Affordable choices comprise soft and hard coolers with basic insulation.
  • Reusable ice bricks provide practical advantages compared to standard ice.
  • Decathlon Quechua Fresh Compact delivers the ease of a self-inflating cooler.
  • Dometic Recon 16L features high-end cooling without power, utilizing a modular setup.
  • 12-volt coolers face limitations in intense heat conditions.
  • Electric vehicles with vehicle-to-load capabilities present enhanced cooling alternatives.
  • Kia EV5 GT-Line and GAC Aion V highlight innovations in integrated fridges.
  • Electric vehicles promote camping and utility modes for prolonged usage.
  • Selection of cooling options varies based on budget, needs, and vehicle size.

Affordable Choices: Soft and Hard Coolers

Compact soft and hard coolers serve as an entry-level solution for portable cooling, ranging from $20 to $50. These affordable alternatives are appropriate for short-term cooling demands, such as during commutes. However, their limited insulation restricts their effectiveness in maintaining low temperatures, particularly in Australian summers when temperatures surpass 35-40 degrees.

Ice Compared to Reusable Ice Bricks

Deciding between conventional ice and reusable ice bricks showcases clear advantages. Reusable ice bricks reduce the recurring expense of buying ice and eliminate the issue of meltwater buildup. Various brands utilize different materials, with some better at maintaining frozen states for longer durations, although detailed performance metrics remain proprietary.

Innovations in Car Cooling

Decathlon Quechua Fresh Compact Self-Inflating Cooler

The Decathlon Quechua Fresh Compact is available at $140 and boasts a distinctive self-inflating design. It compresses to half its size when not utilized, preserving cold temperatures for up to 22 hours using ice packs. Features include adjustable straps, handles, and compartments, though it lacks waterproofing without an additional liner.

Dometic Recon Hardside 16L Cooler

With a price tag of $325, the Dometic Recon 16L cooler delivers top-notch unpowered cooling through its modular construction. It has a capacity of 16 litres and features two-inch thick insulation for effective temperature maintenance. Its dual-opening lid and vibrant exterior improve usability and visibility.

The Insulation Factor

The thickness of insulation plays a crucial role in cooling efficiency and capacity. The Decathlon cooler employs polyurethane and polyethylene foam, while the Dometic Recon presents thicker walls for extended performance. High-quality rotomoulded coolers ensure prolonged ice retention, albeit at a premium price.

Organizational Elements: Dividers

Dividers within coolers promote organized storage, keeping regularly accessed items within reach while preserving internal temperatures. They also mitigate transit damage by isolating smaller items from larger ones.

Electric Options: 12-Volt Coolers

Classic 12-volt coolers, ranging from $100 to $500, typically operate 15-20 degrees below ambient temperatures. While adequate for moderate climates, they can falter in intense heat, affecting food safety.

The EV Transformation: Vehicle-to-Load Technology

Electric vehicles feature vehicle-to-load technology, enabling 240-volt powered cooling solutions. Compressor-equipped units ensure reliable performance in extreme temperatures, although they may come with a higher price tag.

Integrated Solutions: The Built-In Fridge Trend

There is a growing presence of built-in refrigeration systems in electric vehicles, transitioning from aftermarket to factory-installed configurations. This trend responds to consumer preferences while utilizing the electrical capabilities of contemporary vehicles.

Kia EV5 GT-Line

The Kia EV5 GT-Line features a rear sliding 4L storage compartment equipped with heating and cooling functions, providing added comfort for passengers. This attribute sets it apart as a premium model with advanced amenities.

GAC Aion V

The GAC Aion V includes a 6.6-litre refrigerator located in the centre console armrest, serving both as a refrigerator and warming compartment. Its energy-efficient design facilitates day trips without requiring extra coolers.

Camping and Utility Features

Numerous electric vehicles come equipped with camping or utility modes, allowing systems to run while parked without significant battery drain. This feature permits overnight usage of 240-volt fridges, providing an edge compared to traditional vehicles.

Choosing Wisely

Determining the best cooling solution relies on intended usage, financial constraints, and vehicle capabilities. From economical soft coolers to luxury refrigeration systems, the Australian market presents a variety of choices to meet diverse demands.

Conclusion

The advancement of cooling solutions for vehicles, particularly electric ones, provides a broad spectrum of options from cost-effective to high-end powered systems. The selection between conventional and innovative solutions hinges on individual preferences, budget, and vehicle capabilities.

Q: What are the primary types of car coolers accessible?

A: Options vary from budget-friendly soft and hard coolers to premium powered refrigeration systems and built-in electric vehicle mini fridges.

Q: How do reusable ice bricks stack up against traditional ice?

A: Reusable ice bricks cut out continuous expenses and eliminate meltwater accumulation, providing practical benefits over conventional ice.

Q: What benefits do electric vehicles bring for cooling solutions?

A: Electric vehicles feature vehicle-to-load power, accommodating 240-volt cooling systems and integrated refrigeration solutions.

Q: How do built-in fridges within electric vehicles function?

A: Built-in fridges, such as those found in the Kia EV5 GT-Line and GAC Aion V, offer integrated storage with both heating and cooling capabilities, enhancing passenger comfort.

Fairphone Fairbuds True Wireless Earbuds Review


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Fairphone Fairbuds True Wireless Earbuds (Active Noise Cancellation, Replaceable Battery, Bluetooth 5.3) White