Author: Matthew Miller

Quick Overview

• Dymocks enhanced its product information management (PIM) system utilizing AWS-native services.
• This update lowered infrastructure expenses by 90% and improved pricing uniformity.
• The upgraded system facilitates improved omnichannel functions and data handling.
• The evolution aligns with Dymocks’ aspirations for a ‘store of the future’.

Revolutionising Product Information Management

Dymocks, a prominent Australian bookseller, has reformed its essential product information management (PIM) system to more effectively handle its vast inventory of over 40 million titles and products. This overhaul was accomplished through the adoption of AWS-native services, a strategic decision that greatly cut down infrastructure costs and improved pricing uniformity both online and in brick-and-mortar locations.

Chafic Abdallah.

Issues with Legacy Systems

Before this upgrade, Dymocks depended on a commercial off-the-shelf PIM system, which could not accommodate the company’s expansion objectives. The legacy system led to significant operational expenses and inefficiencies, demanding considerable time and resources for upkeep. The previous infrastructure cost over $250,000 USD each year, with some systems requiring an entire day for rebooting.

The AWS-Guided Solution

With assistance from AWS and an undisclosed partner, Dymocks embraced the ModAx methodology to assess and advance the system’s modernization. This strategy enabled Dymocks to slash its infrastructure expenses by 90% and remove the necessity for expensive system maintenance and licensing fees.

Improved Business Capabilities

The newly implemented AWS-native system has significantly enhanced Dymocks’ capacity to manage and disseminate product information. Updates to product details and pricing can now be executed every 30 minutes, a drastic improvement from the former daily updates. This heightened efficiency supports superior data hygiene and enhances overall data management.

Future Vision: Store of the Future

This modernization is essential to Dymocks’ larger strategy to bolster its omnichannel capabilities and work toward a ‘store of the future’. By liberating its ICT team from time-consuming operational duties, the business can concentrate on innovation and additional operational advancements.

Conclusion

Dymocks’ revamp of its PIM system signifies a major advancement in enhancing its operational efficiency and cost-effectiveness. By utilising AWS-native services, the company has not only improved its present capabilities but also positioned itself for future growth and innovation within the retail sector.

Q: What led Dymocks to upgrade its PIM system?

A: The outdated system resulted in high expenses and inefficiencies that obstructed Dymocks’ growth potential.

Q: How did AWS support the modernization effort?

A: AWS provided a methodology known as ModAx, which assisted in evaluating and executing the transformation effectively.

Q: What advantages does the new system offer?

A: The new system reduces expenses by 90%, enhances data management, and permits more frequent updates to product information.

Q: What is Dymocks’ vision for the future following this overhaul?

A: Dymocks aspires to develop a ‘store of the future’ by enhancing its omnichannel capabilities and prioritizing innovation.