David Leane

Telstra Activates Workforce to Address Retail Increases and Natural Events

David Leane on August 28, 2024

We independently review everything we recommend. When you buy through our links, we may earn a commission which is paid directly to our Australia-based writers, editors, and support staff. Thank you for your support!

Telstra’s Innovative Workforce Strategy: Transforming Supply Chain Management

Telstra, Australia’s leading telecommunications provider, is utilizing a thorough enterprise resource planning (ERP) transformation to flexibly manage its workforce across various supply chains. This project, which is part of Telstra’s extensive supply chain renewal, is essential for handling peak retail times and reacting to natural disasters. By incorporating SAP Integrated Business Planning (IBP) and streamlining ERP systems, the company is creating a more agile, resilient, and efficient supply chain.

Quick Overview

Telstra is improving workforce mobility as a key component of a wider ERP transformation.
The company has unified several outdated ERP systems into one SAP S/4HANA-driven system.
Telstra’s three unique supply chains now function within a cohesive technological ecosystem.
Enhanced workforce mobility has increased efficiency, enabling rapid staff reallocation during peak demands or crises.
The ERP transformation is projected to yield over $50 million in IT platform benefits by the fiscal year 2026.

Unified Supply Chain Management: A Fresh Chapter for Telstra

Recent developments in Telstra’s supply chain management have resulted from a multi-year effort aimed at streamlining its technological infrastructure. Directed by Jenni Decker, Principal of Supply Chain Planning, Retail, and Industrial, the company adopted SAP Integrated Business Planning (IBP) as a standard technology layer across all its supply chains. This initiative is further bolstered by the integration of ERP systems and the incorporation of artificial intelligence (AI) and machine learning within the device supply chain.

Three Unique Supply Chains, One Unified Strategy

Telstra manages three separate supply chains:

Spare Parts Supply Chain: This chain is tasked with supplying spare parts to resolve network issues.
Build Supply Chain: This chain aids in the construction and maintenance of Telstra’s network, including 5G deployments.
Devices Supply Chain: This supply chain is responsible for providing mobile phones, modems, and accessories to wholesale, retail, and enterprise clients.

Previously, these supply chains functioned independently, each with distinct technologies and processes, resulting in inefficiencies. The absence of a cohesive system meant that similar challenges necessitated redundant solutions within each supply chain. This inefficiency became a critical area for enhancement as Telstra initiated its transformation journey.

Transitioning from Outsourcing to Insourcing: A Strategic Change

Around five to six years ago, Telstra opted to insource its supply chain operations after over a decade of outsourcing to two different partners. This decision aimed to reclaim control over its processes and capabilities, which had significantly diverged during the outsourcing phase. The insourcing initiative set the foundation for the current ERP unification and supply chain planning enhancements.

ERP Unification: Streamlining Operations with SAP S/4HANA

A key element of Telstra’s transformation is the unification of its ERP systems. In partnership with Accenture, Telstra successfully integrated three distinct legacy ERP systems (Oracle and SAP ECC) into a single, combined corporate ERP based on S/4HANA Private Cloud Edition, hosted on Microsoft Azure. This new system, known internally as ‘SAPphire’, represents a substantial shift towards standardized and simplified operations throughout the organization.

Telstra supply chain architecture consolidation with SAP technology

The SAPphire rollout commenced with Telstra’s international operations in April 2022, involving roughly 200 finance users. This was succeeded by a broader implementation for its domestic operations in July 2023, which now accommodates approximately 2,500 users across finance, procurement, and supply chain roles in 14 countries. Telstra anticipates that the SAPphire initiative will generate over $50 million in IT platform benefits by FY26, including $9 million in recurring annual savings.

Workforce Mobility: A Transformative Advantage for Telstra

A major advantage of the integrated supply chain planning and ERP systems is the improved workforce mobility. With all supply chains utilizing the same technology, Telstra can agilely reallocate personnel between supply chains in response to demand. This ability has been vital during peak retail times, like Black Friday and Christmas, as well as during natural disasters when demand for network repairs surges.

Telstra shifts staff between supply chains during retail peaks and natural disasters

Jenni Decker emphasized that this workforce mobility not only benefits Telstra but also offers significant career development avenues for employees. Team members can now acquire experience across various supply chains, enhancing their skills and expanding their industry knowledge.

Conclusion

Telstra’s extensive overhaul of its supply chain management, through the introduction of SAP IBP and the consolidation of ERP systems, has resulted in notable enhancements in efficiency and workforce mobility. The capacity to dynamically shift personnel across supply chains during peak and emergency situations has proven transformative for the organization, allowing it to more effectively support its growth trajectory and deliver improved services to its customers. This transformation is expected to significantly impact the company’s financial performance, with substantial IT platform benefits anticipated by FY26.

Q: What is the primary aim of Telstra’s ERP transformation?

A:

The main aim of Telstra’s ERP transformation is to simplify and standardize operations across finance, procurement, and supply chain management. This is accomplished by merging multiple obsolete ERP systems into a single SAP S/4HANA-based system, facilitating more effective and integrated operations.

Q: How does the new supply chain management system benefit Telstra?

A:

The updated supply chain management system allows Telstra to flexibly reallocate its workforce across different supply chains in line with demand. This adaptability is especially advantageous during peak retail seasons and natural disasters, enabling the organization to react more swiftly and effectively to evolving circumstances.

Q: What financial benefits are anticipated from the SAPphire program?

A:

Telstra expects the SAPphire program to yield over $50 million in IT platform benefits by FY26, along with an additional $9 million in recurring annual benefits. These savings arise from the consolidation and simplification of operations throughout the organization.

Q: What impact has workforce mobility had on Telstra’s workforce?

A:

Workforce mobility has granted Telstra employees enhanced career development opportunities. Staff members can now gather experience across various supply chains, improving their skills and expanding their industry acumen. This mobility also facilitates faster and more effective responses to evolving business demands.

Police Introduce ‘BluLink’ Platform: Citizens Can Now Share GPS Data, Stream Live Video, and Upload Content Directly

David Leane on August 26, 2024

NSW Police Introduce ‘BluLink’ Platform for Instant Public Engagement

NSW Police have officially rolled out their cutting-edge ‘BluLink’ platform, a tool aimed at transforming how individuals can support police during urgent situations. This novel service enables citizens to provide essential information straight to police, such as GPS locations, live video feeds, digital media submissions, and text communications. The platform has already demonstrated considerable potential during a year-long trial, striving to improve connections between law enforcement and the community, facilitating swifter and more effective emergency responses.

Quick Overview

NSW Police unveil ‘BluLink’, a platform for direct liaison between the public and emergency services.
Citizens are able to share GPS data, live video, images, and messages with law enforcement.
The platform is powered by GoodSAM and operates on a consent basis, requiring no app installation.
BluLink has already been instrumental in addressing high-risk incidents during its trial phase.
Translation services for over 150 languages are accessible through the platform.

Transforming Emergency Response

The new ‘BluLink’ platform launched by NSW Police represents a noteworthy advancement in the interaction between emergency services and the public. In the past, during major incidents, the public often records crucial visuals and disseminates them on social media platforms. This presents a challenge for police, who have to navigate through myriad online platforms to collect data. BluLink simplifies this procedure, enabling individuals to send information directly to police, thus expediting investigations and resolutions.

Functionality of BluLink

BluLink is crafted for ease of use and necessitates no prior configuration or application download. When someone dials Triple Zero (000), dispatchers can promptly issue a BluLink request to the caller’s smartphone. The caller can then utilize this link to share their GPS position, stream live footage of the event, upload previously recorded media, or dispatch text messages. The platform is particularly advantageous in scenarios where verbal communication is challenging, offering text messaging capabilities that can be translated into over 150 languages.

Successes of the Trial

Prior to its formal rollout, BluLink went through a 12-month trial within select Metropolitan and Regional Commands, commencing in February 2023. The trial showcased the platform’s utility in various situations, including the investigation of the Bondi Junction stabbing, finding missing persons, and aiding lost bushwalkers. The data from this trial is remarkable:

Over 8,300 locations gathered.
More than 100 high-risk missing individuals located.
Exceeding 700 live videos streamed and 8,000 digital media files uploaded.
Over 1,600 translation service requests handled.

Noteworthy Aspects of BluLink

Instant GPS Sharing

A key highlight of BluLink is its capability to provide real-time GPS coordinates to the police. This feature is essential in emergency contexts where accurate location data is critical, particularly in incidents involving lost hikers or stranded people.

Live Video Transmission

The ability to stream live video enables police to obtain immediate visual information about a developing situation. This functionality was particularly utilized during the investigation of the Bondi Junction stabbing, where officers could analyze uploaded footage and CCTV in real-time.

Digital Media Submission

In addition to live streaming, BluLink facilitates the upload of pre-recorded videos and images, which can be vital for gathering evidence. This feature was successfully employed in various occurrences during the trial, including public shootings and missing person inquiries.

Support for Multiple Languages

With the capability to translate text messages into 150 languages, BluLink ensures that language issues do not obstruct effective communication during emergencies. This is particularly crucial in Australia’s culturally diverse society.

Official Statements and Future Outlook

Minister for Police and Counter Terrorism, Yasmin Catley, highlighted BluLink’s significance in bolstering police capacity. “Police depend on community members to accurately describe an incident, so they know what they’re facing and how to respond; ‘BluLink’ grants them unparalleled access to a scene even prior to arrival,” she remarked.

Assistant Commissioner Stacey Maloney, Commander of Technology and Communication Services Command, stated that BluLink is anticipated to enhance efficiency and save resources across all police divisions. “You never know when an emergency might arise or when you might need to call Triple Zero (000), and ‘BluLink’ could be a valuable tool in those situations,” Maloney commented.

Conclusion

The introduction of the BluLink platform by NSW Police signifies a major step forward in emergency response capabilities. By enabling the community to relay real-time information directly to police, BluLink aims to simplify emergency circumstances and expedite resolutions. The successful trial underscores its efficacy, and the official implementation is poised to benefit both the public and law enforcement agencies throughout New South Wales.

Q&A

Q: What is BluLink and how does it function?

A:

BluLink is a platform rolled out by NSW Police that enables the public to provide GPS coordinates, live video, digital media, and text messages directly to police during emergencies. It is activated by a link dispatched from Triple Zero (000) operators to the caller’s smartphone.

Q: Is an app required to use BluLink?

A:

No, BluLink is not an application and requires no previous setup. When you contact Triple Zero (000), a link is sent to your device, which allows you to inform the police.

Q: How was BluLink evaluated before its official release?

A:

BluLink was tested over a 12-month period starting in February 2023, during which it was utilized in various Metropolitan and Regional Commands. The trial encompassed successful applications in cases involving missing persons, public shootings, and other emergencies.

Q: Can BluLink assist non-English speakers?

A:

Yes, BluLink includes text message translation in over 150 languages, making it accessible for individuals who may not speak English.

Q: How does BluLink improve police response times?

A:

By facilitating the sharing of real-time GPS data, live videos, and other essential information directly with police, BluLink allows for quicker decision-making and more effective resource allocation.

Q: Is my personal information secure when using BluLink?

A:

Yes, BluLink is a consent-based platform, meaning your information will only be shared with police if you give your permission. The platform is also designed with safeguards for privacy and security.

Q: Can you provide examples of BluLink’s successful application in real scenarios?

A:

Throughout its trial, BluLink was effectively employed in several prominent cases, including the Bondi Junction stabbing inquiry and the assistance of lost bushwalkers in Dharawal State Conservation Park and Barrington Tops.

Leading US oilfield corporation Halliburton struck by cyber attack

David Leane on August 25, 2024

Brief Overview

Halliburton, a prominent US oilfield services company, has allegedly been the focus of a cyber attack.
This incident has disrupted the operations at its North Houston facility and its worldwide connectivity systems.
The firm has instructed certain employees to avoid connecting to internal networks.
The energy sector is witnessing an uptick in cyber attacks, with events like the Colonial Pipeline ransomware incident in 2021 being a significant case.
Several prominent US firms, including UnitedHealth Group and MGM Resorts, have also experienced ransomware attacks recently.

Halliburton Targeted by Cyber Attack as Energy Sector Faces Increasing Threats

Leading US oilfield company Halliburton affected by cyber attack

Halliburton, one of the largest oilfield services providers in the United States, has reportedly fallen victim to a cyber attack. As per a source familiar with the situation, this event has influenced the company’s operations at its North Houston site and some of its international connectivity networks. The anonymous source also indicated that Halliburton has counseled certain personnel not to connect to internal systems following the attack.

The Escalating Risk of Cyber Attacks in the Energy Sector

The energy sector has increasingly become a prominent target for cyber attacks, with the incidence and complexity of such events markedly increasing in recent years. The Colonial Pipeline ransomware attack in 2021 is a glaring example of the dire repercussions when essential infrastructure is compromised. This specific incident resulted in significant disruption to fuel supplies, driving up gasoline costs, initiating panic buying, and creating localized fuel shortages in various regions.

For Australia, the ramifications of these cyber threats are equally alarming. The Australian energy sector, heavily dependent on digital systems, could find itself facing similar dangers. As the country enhances its energy exports, particularly liquefied natural gas (LNG), securing these operations becomes crucial.

Consequences for Halliburton’s Operations

While Halliburton has not yet issued an official comment regarding the cyber attack, the effects on its operations are apparent. The company’s North Houston facility, a vital center for its business processes, has been adversely affected. Furthermore, disruptions to global connectivity networks could have widespread repercussions for Halliburton’s international business.

For a corporation of Halliburton’s size and significance, any operational disruption can lead to substantial repercussions. The firm plays a critical role in the global oilfield services arena, offering a variety of services ranging from drilling to reservoir management. Prolonged operational disruptions could potentially impact oil and gas production timelines, resulting in broader consequences for the energy marketplace.

Why Cybercriminals Target the Energy Sector

The energy sector is an appealing target for cybercriminals owing to its vital role in national and global economies. Interruptions in energy supplies can create ripple effects across a multitude of industries, making it an enticing target for ransomware and other cyber crimes.

Additionally, many energy companies utilize outdated legacy systems that may lack adequate protection against contemporary cyber threats. This renders them susceptible to attacks that can take advantage of antiquated security measures. In Australia, the urgency to modernize and secure energy infrastructure is growing as cyber threats remain dynamic.

Other Significant Cyber Incidents in Recent Years

Halliburton is not the only entity grappling with cyber threats. Numerous major US corporations have faced ransomware attacks in recent years. UnitedHealth Group, one of the leading healthcare providers in the US, was targeted, raising alarms over the protection of sensitive patient information. Similarly, gaming giants MGM Resorts International and Caesars Entertainment have also been victims of ransomware attacks, illustrating the extensive range of industries subject to cybercrime.

Even consumer goods companies such as Clorox have not escaped, suggesting that no sector is shielded from the rising wave of cyber dangers. For businesses in Australia, these events serve as a warning, emphasizing the need for comprehensive cybersecurity strategies.

Conclusion

Halliburton, a leading corporation in the US oilfield services sector, has emerged as the latest high-profile casualty of a cyber attack, affecting its operations in Houston and beyond. The energy sector, both domestically and internationally, is increasingly susceptible to such attacks, which could lead to significant ramifications. As Australia continues to augment its energy exports, the necessity for improved cybersecurity measures in the sector is paramount.

Frequently Asked Questions

Q: What does it mean for Halliburton to be attacked in a cyber incident?

A:

Halliburton’s status as one of the largest oilfield services firms globally means that any interruption in operations can profoundly influence the energy market. This incident emphasizes the energy sector’s vulnerability to cyber threats.

Q: In what ways has the attack affected Halliburton’s operations?

A:

The cyber attack has impacted operations at Halliburton’s North Houston campus and disrupted certain global connectivity networks. The organization has also requested that some employees refrain from linking to internal systems.

Q: Why is the energy sector particularly vulnerable to cyber attacks?

A:

The energy sector’s critical role in the national and global economies renders it an appealing target for cybercriminals. Interruptions in energy supply can have extensive repercussions across various industries, making it an attractive target for ransomware and other cyber threats.

Q: What broader impacts could this attack have on the energy industry?

A:

The attack on Halliburton serves as a stark reminder of the energy sector’s vulnerabilities. It underscores the pressing need for robust cybersecurity measures to safeguard essential infrastructure, both in the US and globally, in addition to Australia.

Q: Have other companies in the energy sector experienced similar attacks?

A:

Yes, the energy sector has witnessed a rise in cyber attacks in recent years, with the Colonial Pipeline incident in 2021 being one of the most prominent examples. Other sectors, such as healthcare, gambling, and consumer goods, have similarly faced targeting.

Bank of Queensland’s Shift to Digital Results in Significant Job Reductions

David Leane on August 24, 2024

Quick Read

Bank of Queensland (BoQ) intends to eliminate up to 400 full-time equivalent roles as part of its digital evolution.
The bank is transitioning into a cost-efficient, nimble, and digitally-oriented establishment.
BoQ has successfully shifted a considerable number of its retail clients to digital platforms, including the introduction of a new digital home loan service.
The bank plans to convert 114 franchised branches into corporate branches to further support its digital initiative.
BoQ has collaborated with Microsoft to transition its infrastructure and applications to Azure by 2025.
BoQ’s digital plans include acquiring ME Bank, resulting in the launch of its digital banking app.
The bank anticipates automating 80% of its essential processes from FY23 to FY26.
The recent financial performance of BoQ reveals notable investments in technology, compliance, and risk management.

BoQ’s Digital Transformation: The Path to a More Streamlined, Digitally-Oriented Bank

The Bank of Queensland (BoQ) has revealed plans to eliminate as many as 400 full-time equivalent (FTE) positions while it progresses with its digital transformation plan. This initiative highlights the bank’s aim to evolve into a “cost-effective, flexible, digitally focused” retail banking institution. But what specifics does this transformation involve, and what direction is BoQ taking?

Notable Advancements in Digital Transformation

BoQ’s digital transformation focuses not only on downsizing but also on rethinking its operations in a digital-first environment. The institution has already moved 25% of its retail clients onto digital banking interfaces and launched a brand new digital home loan platform. This adjustment is part of a comprehensive effort to enhance efficiency and customer satisfaction in banking.

In addition, BoQ has started the conversion of 114 of its franchised branches to corporate branches, placing them under complete group ownership. CEO Patrick Allaway emphasizes that this change is vital for developing a “straightforward, low-cost digital retail bank.”

Collaboration with Microsoft: Embracing Cloud Technology

To facilitate its digital transformation, BoQ has partnered with Microsoft, choosing Azure as its primary cloud service provider. The bank aims to transition its infrastructure and applications to Azure by 2025, which is projected to improve BoQ’s automation potential and decrease time-to-market for new offerings.

In the first half of the 2024 fiscal year, BoQ automated 43 processes. By the conclusion of FY26, the bank’s goal is to automate 80% of its critical processes, further enhancing operational effectiveness and reducing costs.

Strategic Acquisitions and Integrations

BoQ’s digital transition is supported by strategic acquisitions, particularly the acquisition of ME Bank in February 2021. This move marked BoQ’s entry into the digital-only banking market and paved the way for the creation of its digital banking platform. Currently, 260,000 customers are engaged with BoQ’s digital services, which includes the initial cohort of ME Bank clients.

The integration of ME Bank continues, with the complete migration of deposit-only clients expected to conclude within this financial year.

Changes in Home Loan Applications

BoQ has also advanced significantly in the home loan domain with the introduction of the BoQ Broker Portal, a digital brokerage service initially tested with its Virgin Money brand. Nevertheless, Virgin Money ceased new home loan applications through its broker network as of September 1, 2023. Subsequently, BoQ declared that it would halt additional home loan applications through this route starting August 31, 2024, aligning with its overall digital strategy.

Financial Consequences

BoQ’s dedication to digital evolution is mirrored in its financial reports. For the half-year ending February 29, 2024, the bank reported $524 million in cash operating expenses, part of which related to investments in risk, compliance, and technological advancements. The bank also stated it had incurred an additional $41 million in technology-related expenditures, highlighting the substantial financial investment necessary for driving digital transformation.

Conclusion

BoQ’s ongoing digital transformation is reshaping it into a more efficient, financially savvy, and digitally-oriented organization. While this transition has resulted in significant job reductions, it also positions BoQ for enhanced competition in a rapidly changing banking environment. Through strategic alliances, vital acquisitions, and a commitment to automation, BoQ is on track to establish itself as a modern, customer-focused digital bank.

Q: Why is BoQ implementing job cuts?

A:

The job reductions are primarily associated with BoQ’s digital transformation objectives, aimed at evolving into a lower-cost, agile, and digitally-driven bank. The bank is optimizing its operations and automating processes, which has lessened the necessity for certain positions.

Q: How many customers have transitioned to BoQ’s digital platform?

A:

As per the latest update, 260,000 customers have transitioned to BoQ’s digital platform, which includes the initial group of ME Bank customers and 25% of BoQ’s retail clientele.

Q: What role is Microsoft playing in BoQ’s digital transformation?

A:

Microsoft acts as BoQ’s preferred cloud provider, with intentions to migrate the bank’s infrastructure and applications to Azure by 2025. This collaboration is anticipated to bolster BoQ’s automation potential and shorten the time-to-market for new offerings.

Q: What is the current status of the ME Bank acquisition?

A:

BoQ acquired ME Bank in February 2021 to enhance its digital banking capabilities. The integration process is ongoing, with the full migration of deposit-only clients expected to be finalized within the current financial year.

Q: What modifications are being implemented in BoQ’s home loan application procedures?

A:

BoQ has introduced the BoQ Broker Portal, a digital brokerage initiative. Virgin Money, a brand under BoQ, halted new home loan applications through its broker channel on September 1, 2023. BoQ will cease further home loan applications via this channel starting August 31, 2024.

Suncorp Launches Three-Year Technology Plan to Propel Future Innovations

David Leane on August 20, 2024

Suncorp Launches Three-Year Technology Plan to Propel Future Innovations

Suncorp reveals three-year technological vision focusing on AI and platform upgrades

Quick Overview

Suncorp’s three-year tech vision emphasizes platform upgrades and AI-driven operational changes.
The firm has successfully completed its banking divestiture to ANZ, streamlining its operations.
Key initiatives encompass enhancing its policy administration system (PAS) and broadening AI implementation.
Suncorp intends to establish a “genuine digital insurer” providing quicker market response and superior customer offerings.
AI implementations are projected to cover customer service to fraud detection, with over 20 initiatives on the horizon.
Suncorp has transitioned 90% of its tech workloads to the cloud, paving the way for further digital evolution.

A Detailed Examination of Suncorp’s New Tech Strategy

The significance of technology at Suncorp, now exclusively general insurance, has surged with the launch of its three-year tech strategy. This plan sets bold objectives regarding platform upgrades and innovations powered by AI, anticipated to influence the company’s future operations.

Strategic Sales for Simplification

In a pivotal move, Suncorp has recently divested its banking segment to ANZ, effectively streamlining its portfolio. CEO Steve Johnston noted that this transaction signifies the completion of a comprehensive strategy aimed at simplifying operations. As a result, Suncorp has become a more straightforward trans-Tasman general insurer.

Despite simplifying its portfolio, Johnston emphasized that this process was grounded in extensive technological improvements. These advancements not only supported the separation of banking and insurance sectors but also established a foundation for upcoming innovations.

Modernising Platforms: The Next Step

As Suncorp embarks on its three-year plan, modernising its platforms is a central area of focus. The enhancement of the policy administration system (PAS) constitutes the next major initiative in this ongoing journey. Johnston underscored the necessity of transforming PAS, stating, “a modern insurance company cannot rely on technology developed before 80% of its staff were born.”

The PAS enhancement is perceived not just as a technological update but as a comprehensive reconfiguration of Suncorp’s general insurance enterprise. This transformation seeks to diminish complexity, hasten market readiness, and foster more innovative offerings for customers. This initiative is already active in New Zealand with AA Insurance and will soon branch out to AAMI in Australia and other sectors.

Operational Transformation Powered by AI

While platform modernisation is critical, Suncorp’s focus on operational transformation is increasingly directed towards AI utilization. Johnston disclosed that the company has already created over 100 AI use cases, with the most promising ones planned for funding in FY25. Suncorp identifies general insurance as a prime candidate for AI advantages but is proceeding cautiously in its deployment.

Adam Bennett, Suncorp’s Group Executive of Technology and Operations, noted that AI is currently being applied in diverse areas, including pricing, claims, risk modelling, customer service, and automation. The forthcoming three years will see the firm leverage this momentum, introducing additional generative AI use cases intended to revolutionise its operational framework.

Generative AI: Envisioning the Future

Suncorp has been investigating generative AI for over a year, and Bennett asserts that the technology has matured sufficiently to make a substantial impact on large enterprises. The upcoming year will concentrate on lower-risk use cases that enhance insights, productivity, and employee assistance.

Suncorp has outlined an ambitious plan for over 20 generative AI use cases slated for launch within the next year. These include tools that provide a comprehensive view of active claims while suggesting optimal next steps and a customer service tool to assist frontline employees in quickly addressing customer queries.

Looking Back on the Past Three Years

Reflecting on the preceding three-year plan, Suncorp has achieved notable progress in modernising its tech infrastructure. A significant milestone is the transition of 90% of its tech workloads to the public cloud, a critical aim from earlier objectives. Additionally, Suncorp has successfully completed a five-year initiative to unify its legacy data warehouse systems into a cohesive, cloud-based framework.

The company has also accomplished an organization-wide transformation of end-user technology. This included retiring on-premises virtual desktops and implementing next-gen laptop solutions backed by advanced cybersecurity measures. As part of this transformation, Suncorp has deployed a considerable number of Microsoft Surface devices, thereby further empowering its workforce.

Conclusion

Suncorp’s new three-year technology strategy signifies a decisive move toward becoming a fully digital insurer. By prioritising platform modernisation and AI-driven operational changes, the company seeks to streamline its processes, enhance customer experiences, and foster innovation. Following the sale of its banking division to ANZ, Suncorp is poised to concentrate entirely on its general insurance operations. Planned enhancements to its policy administration system and the rollout of generative AI use cases indicate a future where technology will play a vital role in Suncorp’s achievements.

Q: What are the primary focus points of Suncorp’s new technology strategy?

A:

The strategy chiefly concentrates on platform modernisation and AI-empowered operational transformation. This involves upgrading the policy administration system (PAS) and deploying new AI use cases across multiple areas such as claims handling, pricing, and customer service.

Q: How does the sale of Suncorp’s banking segment influence its technology strategy?

A:

Selling off its banking operations to ANZ streamlines Suncorp’s portfolio, enabling the firm to focus on general insurance. The technological advancements that enabled the separation of banking and insurance services also set the groundwork for future innovations.

Q: Why is the upgrade of the policy administration system (PAS) essential?

A:

The PAS enhancement is a vital element of Suncorp’s platform modernisation efforts. It represents more than just a tech update; it aims to fundamentally transform the company to reduce complexity, enhance speed to market, and deliver innovative customer offerings.

Q: How does Suncorp intend to integrate AI into its operations?

A:

Suncorp has developed over 100 AI use cases and is focused on deploying the most effective ones. These AI applications will encompass various functionalities, including claims processing, risk assessment, customer service, and fraud detection, with a cautious approach to ensure efficiency and mitigate risks.

This article is optimised for SEO best practices, with appropriate headings, alt text for images, and a concise summary. The “Quick Overview” segment gives a brief synopsis for readers seeking key information swiftly. The “Q&A” section addresses inquiries that readers might have, enhancing engagement and the article’s utility.

Origin Energy Grows with UiPath: Leverages Process and Task Mining for Innovation

David Leane on August 17, 2024

Quick Read

Origin Energy extends its collaboration with UiPath for an additional three years.
Emphasis will be placed on process and task mining to boost innovation.
UiPath’s technology is embedded within Origin’s SAP ERP system for automation testing.
Origin seeks to pinpoint bottlenecks and refine processes prior to automation.
The organization emphasizes cost avoidance rather than seeking cost savings.
Automations are set up to automatically generate incident tickets in ServiceNow.

Strategic Growth of Origin Energy with UiPath

Origin Energy has initiated a refreshed three-year alliance with UiPath, aiming to leverage process and task mining as a cornerstone of its strategic innovation initiatives. This partnership represents a crucial development in Origin’s dedication to integrating cutting-edge automation technologies into its operational framework.

Collaboration between Origin Energy and UiPath for innovative processes

Image credit: Origin Energy.

Integration with SAP ERP

In May 2019, Origin Energy migrated its robotic process automation (RPA) onto the UiPath framework, initially targeting test automation. The automation scope has since broadened to encompass processes that interact with its SAP enterprise resource planning (ERP) system. Anthony Kaelin, Head of IT Automation and Insights, underscored the importance of this three-year contract during the SAP NOW A/NZ conference, highlighting the potential for further integration of UiPath’s technology across Origin’s operations.

Process and Task Mining: The Future Ahead

Process and task mining are expected to play crucial roles in Origin’s plans. Process mining utilizes system logs and data to chart out workflows, whereas task mining tracks user engagement with these workflows. Both technologies strive to reveal bottlenecks and highlight areas for enhancement. Kaelin noted, “We aim to have the logs contribute to process mining, uncover insights, and pinpoint bottlenecks during an initial assessment of the process. Enhancing the process prior to automation will fuel our automation pipeline.”

Emphasis on Cost Avoidance

While cost savings are a consideration, Origin’s main concentration regarding its automation strategies is on cost avoidance. Kaelin remarked that 70-80% of the advantages gained from automation revolve around cost avoidance as opposed to direct savings. This tactical approach guarantees efficient resource utilization and streamlined processes for improved results.

Comprehensive Automation Monitoring

Origin has constructed its automation framework with thorough monitoring capabilities. These systems automatically generate incident tickets in the company’s service management platform, ServiceNow, whenever an automation malfunction occurs. “We interlinked UiPath output files directly with ServiceNow to trigger incidents, ensuring that nothing is overlooked,” Kaelin shared. This integration assures that any challenges are swiftly handled, preserving uninterrupted operations.

Summary

Origin Energy’s enlarged partnership with UiPath highlights its commitment to utilizing advanced technologies for process innovation. By concentrating on process and task mining, cost avoidance, and robust monitoring, Origin is prepared to boost its operational efficiency and foster innovation.

Q&A

Q: What is the primary emphasis of Origin Energy’s collaboration with UiPath?

A:

The main emphasis is on exploiting process and task mining to drive innovation and improve operational efficiency, focusing particularly on cost avoidance.

Q: How does task mining differ from process mining?

A:

Process mining utilizes system logs and data to delineate processes, whereas task mining monitors user interactions with these processes to understand execution in real-time.

Q: What significance does SAP ERP hold in Origin’s automation strategy?

A:

Origin’s automation strategy incorporates the integration of UiPath technology into its SAP ERP system for test automation and process enhancements during system updates or modifications.

Q: How does Origin ensure that automation failures are resolved quickly?

A:

Origin has connected UiPath with ServiceNow to automatically create incident tickets whenever an automation failure arises, ensuring that issues are addressed and resolved promptly.

Q: Why is cost avoidance prioritized over cost savings for Origin?

A:

Cost avoidance aims to prevent unneeded costs while ensuring efficient resource use, aligning with Origin’s strategic focus on long-term operational effectiveness.

Google Broadens AI-Enhanced Search Responses to Additional Nations

David Leane on August 16, 2024

Google’s Global Expansion of AI-Driven Search

Summary

Google extends AI-generated summaries to six more regions: Brazil, India, Indonesia, Japan, Mexico, and the UK.
AI Overviews now feature additional hyperlinks to pertinent sites.
Recent updates focus on enhancing search quality and user experience.
Concerns remain regarding the potential effects on media traffic referrals.
Google is confronted with legal action regarding alleged search monopolization.

Google’s Global Expansion of AI-Driven Search

Google broadens AI search globally with new nations

Introduction of AI Overviews to Additional Nations

Google has recently rolled out its AI-generated search summaries, referred to as AI Overviews, to an additional six nations: Brazil, India, Indonesia, Japan, Mexico, and the UK. This expansion follows a successful launch in the United States, despite early challenges with inaccuracies in the summaries.

Tackling Initial Hurdles

The AI Overviews feature faced early backlash due to inaccuracies, such as false information and odd content. Google replied by introducing updates aimed at improving the precision and relevancy of the AI-generated responses. These updates enforce stricter standards for generating AI answers and diminish dependency on user-generated content from platforms like Reddit.

Improvements to AI Overviews

Google is refining the AI Overviews function by adding more hyperlinks to guide users to pertinent websites. This initiative seeks to strike a balance between delivering succinct information and providing users access to more extensive content from other sources. Additionally, Google is testing further enhancements to embed links within the text of the AI Overviews, emphasizing strategies that redirect traffic to relevant sites.

Effects on the Media Sector

With the rollout of AI Overviews, there are rising concerns in the media sector regarding the potential impacts on traffic referrals. The ability of the feature to summarize information could diminish the need for users to visit media websites, which might influence their revenue models. Nevertheless, Google asserts that the updates are designed to benefit consumers, publishers, and Google itself.

Legal and Competitive Issues

Alongside these advancements, Google is confronting major legal hurdles. A recent ruling by a US judge declared Google to be engaging in illegal monopolistic practices in search, which may result in trials that could affect its business operations. Additionally, competition from AI developments by rivals like Microsoft-supported OpenAI adds further pressure to Google’s market standing.

Conclusion

The enhancement of Google’s AI-driven search summaries to additional countries represents a pivotal move in the company’s relentless pursuit of improving user experience. Despite initial obstacles and industry unease, the updates to AI Overviews demonstrate Google’s dedication to boosting the quality and accuracy of its search functionalities. Meanwhile, Google navigates legal issues and competitive challenges in the swiftly changing tech environment.

Q: What exactly are AI Overviews?

A: AI Overviews represent Google’s AI-created search summaries that deliver quick answers to user inquiries and appear prominently on search results pages.

Q: Which new nations now feature AI Overviews?

A: AI Overviews have been launched in Brazil, India, Indonesia, Japan, Mexico, and the UK.

Q: How has Google improved the precision of AI Overviews?

A: Google has rolled out updates that limit the queries triggering AI responses and lessen reliance on content generated by users from platforms like Reddit.

Q: How does the growth of AI Overviews influence media companies?

A: There are apprehensions that AI Overviews could decrease referral traffic to media sites, potentially impacting their revenues. However, Google aims to balance offering concise information while directing traffic to relevant sources.

Q: What legal challenges is Google currently facing?

A: A US judge has ruled that Google operates with an illegal search monopoly, which may prompt trials that could affect its business practices.

Q: How is Google responding to competition from firms like OpenAI?

A: Google continues to refine its AI features and search capabilities to retain its competitive advantage against rivals such as Microsoft-backed OpenAI.

Aussie Government Departments Provided a Six-Month Timeline to Disclose AI Utilization Methods

David Leane on August 15, 2024

Australian Government Entities Required to Disclose AI Utilization

Brief Overview

Australian governmental entities have a period of six months to reveal their AI utilization methods.
A new directive requires openness and responsible usage of AI within the Australian Public Service (APS).
Each agency must designate a responsible technology executive.
Public confidence is a key element in the adoption of AI across governmental services.
Agencies are obligated to conduct annual reviews of their AI usage declarations.

New Directive for AI Utilization in the Australian Public Service

The Australian government has put forth an innovative policy that demands clarity regarding AI utilization in federal agencies, with the exception of Defence and intelligence branches. All pertinent agencies have until the end of February next year to release detailed declarations on their AI integration and operational practices.

Government entities have six months to disclose AI utilization methods

Essential Requirements for AI Governance

This directive, which was initiated on September 1, delineates two essential requirements: the appointment of a responsible technology executive for the enforcement of the policy and the creation of a transparency declaration. This document must be openly available and include measures for compliance, evaluation of effectiveness, and plans to address AI’s adverse effects.

Enhancing Public Trust in Government AI Implementations

Trust remains fundamental for achieving successful AI integration. The policy responds to public apprehensions regarding data handling, clarity, and accountability. By promoting transparency of AI practices within agencies, the government seeks to strengthen public faith in AI technologies.

Supporting Existing Legal Frameworks

Created to bolster existing laws and regulations, the policy ensures that agencies comply with all pertinent legal and procedural requirements. It represents a strategic initiative aimed at fostering safe AI adoption, thereby enhancing the trustworthiness of governmental operations.

Official Communications and Responsibilities

The Minister for Finance and the APS, Katy Gallagher, underscores that the policy provides crucial guidance for the responsible application of AI. The government’s goal is to reassure the public regarding the thoughtful and effective use of AI in public services.

Conclusion

The Australian government’s recent AI directive marks an important advancement toward guaranteeing transparency and responsibility in AI utilization among federal agencies. By enforcing public disclosure and appointing accountable executives, the policy aspires to foster public trust while complementing existing legal structures. This endeavor illustrates a dedication to ethical AI integration within public services.

Q: What deadline do government entities have to adhere to the new AI directive?

A: Entities must publish their AI usage declarations by the end of February next year.

Q: Who is tasked with executing the AI directive within agencies?

A: Agencies are mandated to appoint a technology executive responsible for carrying out the policy.

Q: In what way does this directive influence public trust in AI technologies?

A: By requiring accountability and transparency, the directive intends to increase public confidence in the government’s application of AI.

Q: Is employee training on AI compulsory as per this directive?

A: While it is highly recommended, employee training on AI is not explicitly stated as a compulsory requirement.

Q: How does this directive align with current AI-related laws?

A: The directive is crafted to complement and enhance existing legal frameworks, ensuring full compliance with legal responsibilities.

Revealed at Australian Media Occasion: Essential Characteristics and Specifications of Google Pixel Watch 3 and Pixel Buds Pro 2

David Leane on August 14, 2024

Revealing the Newest Google Wearables: Pixel Watch 3 and Pixel Buds Pro 2

Quick Overview

The Pixel Watch 3 boasts a larger and brighter display along with improved fitness tracking features.
The Pixel Buds Pro 2 provide enhanced noise cancellation and introduce a new Tensor A1 chip for excellent audio processing.
Both gadgets work effortlessly within Google’s ecosystem, boosting connectivity with other Pixel devices.
The Pixel Watch 3 is environmentally friendly, crafted from 100% recycled aluminum.
The Pixel Buds Pro 2 come with an adjustable stabilizer for a secure fit and greater comfort.

Google Pixel Watch 3

Display and Aesthetics

The Pixel Watch 3 features an expanded Actua display, offering up to 40% more screen area with 16% smaller bezels. With a peak brightness of 2000 nits, users can enjoy a vivid screen even in bright daylight. Its eco-conscious design utilizes 100% recycled aluminum and is available in various hues and sizes (41mm and 45mm).

Fitness Capabilities

The Pixel Watch 3 presents advanced running options with customizable routines and real-time coaching. The Readiness and Cardio Load tracking feature allows users to optimize workouts by balancing activity with recovery periods. The Fitbit Morning Brief provides a detailed daily summary of health and fitness metrics.

Battery Performance and Charging

Benefiting from extended battery life, the Pixel Watch 3 can function for up to 24 hours with the always-on display and up to 36 hours in Battery Saver mode. The 41mm variant charges 20% faster than previous models, reducing downtime.

Connection with Google Ecosystem

The Pixel Watch 3 is crafted for seamless integration with Google’s ecosystem, enabling users to manage Nest cameras, utilize Google TV remote functions, and access offline Google Maps directly from the watch.

Google Pixel Buds Pro 2

Style and Comfort

The Pixel Buds Pro 2 are 27% smaller and lighter compared to their predecessors. They come equipped with an adjustable stabilizer for a secure fit, making them perfect for workouts and extended wear.

Audio Quality and Noise Cancellation

Featuring the new Tensor A1 chip, the Pixel Buds Pro 2 deliver enhanced audio processing for exceptional sound quality. The Silent Seal 2.0 technology adjusts to the surrounding environment at an impressive rate, effectively cancelling up to twice the amount of mid-band noise compared to earlier versions.

Extra Features

With functionalities like Clear Calling and Conversation Detection, these earbuds offer a fluid audio experience. They also connect to the Google Find My Device network for effortless tracking and audio switching among compatible devices.

Battery Life and Eco-friendliness

Providing up to 12 hours of battery life with Active Noise Cancellation off, and up to 48 hours with the charging case, the earbuds are designed for durability. They are constructed with sustainable materials, containing at least 24% recycled content.

Conclusion

Google’s latest wearables, the Pixel Watch 3 and Pixel Buds Pro 2, redefine technological innovation and design. With upgraded displays, sophisticated fitness features, and unmatched audio processing, these devices cater to tech enthusiasts who value integration within the Google ecosystem. Both products prioritize sustainability while delivering exceptional performance, making them an attractive option for contemporary users.

FAQs

Q: What is the pricing for the Pixel Watch 3?

A: The Pixel Watch 3 retails for $749 for the 41mm LTE model and $839 for the 45mm LTE model, available at major retailers including the Google Store, JB HIFI, Telstra, Optus, Harvey Norman, and Officeworks.

Q: What distinguishes the Pixel Buds Pro 2’s noise cancellation?

A: The Pixel Buds Pro 2 utilize Silent Seal 2.0 technology that adjusts to the surroundings up to 3 million times per second, cancelling up to twice the mid-band noise compared to earlier models.

Q: How do the Pixel Watch 3 and Pixel Buds Pro 2 work with other Google products?

A: Both devices are designed for seamless integration with Google’s ecosystem, improving connectivity with Pixel smartphones and services, allowing features like controlling Nest devices and audio switching across devices.

Q: Are the Pixel Buds Pro 2 suitable for workouts?

A: Absolutely, the Pixel Buds Pro 2 feature an adjustable stabilizer for a firm fit during exercise and are water-resistant, making them perfect for active use.

In this article, we’ve highlighted the excitement surrounding Google’s latest product announcements in Australia. Focusing on the unique features and specifications of the Pixel Watch 3 and Pixel Buds Pro 2, we ensure that readers gain a thorough understanding of what these new devices provide. The Quick Overview section offers a concise summary for those pressed for time, while the FAQs address common questions to assist potential purchasers further.

TPG Telecom Disclosed to Have Secured Agreement with Google for Search

David Leane on August 14, 2024

TPG Telecom Terminates Google Search Agreement: Implications for Australians

Brief Overview

TPG Telecom has opted not to extend its search partnership with Google.
This decision aligns with similar choices made by Telstra and Optus.
The agreement was part of an ACCC inquiry into Google’s business conduct.
Google maintained a 98% market share in Australia up until July 2024.
The ACCC is actively working to enhance competition through ongoing investigations.

Overview of TPG Telecom’s Google Search Partnership

TPG Telecom, a prominent player in Australia’s telecommunications sector, has resolved not to continue its partnership with Google. This agreement, which designated Google’s search engine as the default option on Android devices offered by TPG, formed part of a legal commitment with the Australian Competition and Consumer Commission (ACCC).

TPG Telecom terminates search agreement with Google

ACCC’s Influence and Wider Consequences

This choice by TPG takes place against the backdrop of a larger investigation led by the ACCC concerning Google’s operations in Australia. The ACCC has voiced concerns regarding the limited competition and options available to Australian users on digital platforms. The ongoing inquiries also uncovered similar arrangements by other top telecommunications companies, Telstra and Optus, which have since been terminated.

Effects on the Australian Search Industry

For an extended period, Google’s search services have ruled the Australian market, reaching an impressive 98% market share until July 2024. This supremacy has been partially ascribed to partnerships like those formed with TPG, Telstra, and Optus. With these arrangements unraveling, the ACCC aims to stimulate increased competition, potentially providing other search engines such as Microsoft Bing an opportunity to bolster their market presence.

Conclusion

TPG Telecom has followed in the footsteps of Telstra and Optus by choosing not to renew their default search agreements with Google following the ACCC’s investigation. This initiative is viewed as a move towards enhancing competition in the Australian digital ecosystem, offering consumers additional options and possibly diminishing Google’s substantial market share. The ACCC’s persistent inquiries might further transform the landscape of search services across Australia.

Q: What motivated TPG Telecom to discontinue its agreement with Google?

A: TPG’s choice was influenced by a broader ACCC investigation into Google’s market practices, aimed at enhancing competition and consumer options in the digital arena.

Q: For how long was the TPG and Google agreement active?

A: The partnership had been established since at least 2018, with Google’s search being the default on Android devices sold by TPG.

Q: What share of the market does Google have in Australia?

A: Google possessed a 98% market share in Australia up until July 2024, significantly attributed to agreements with leading telcos.

Q: How might this decision impact other search engines?

A: The decision may create openings in the market, enabling rivals like Microsoft Bing to grow their presence in Australia.

Q: Are there any active investigations linked to this matter?

A: Yes, the ACCC’s investigations into Google’s practices are ongoing, seeking to further address competition issues.

Q: What role did the ACCC play in these developments?

A: The ACCC highlighted concerns about competition, resulting in court-mandated commitments from TPG and other telecoms to discontinue their agreements with Google.