Category: Australia Tech News

• Synology presented sophisticated data solutions at COMPUTEX 2025.
• Major emphasis on enterprise storage, data safeguarding, and video monitoring.
• New flagship offering, PAS7700, improves enterprise storage functions.
• Launch of DP7200 broadens Synology’s data safeguarding portfolio.
• C2 Surveillance provides a cloud-driven video management system.
• Productivity applications ChatPlus and Synology Meet bolster team cooperation.
• BeeStation Plus aids in family data organization and smart home functionalities.

Synology’s Recent Innovations at COMPUTEX 2025

During an impressive presentation at COMPUTEX 2025, Synology revealed a range of state-of-the-art data management solutions focused on bolstering enterprise storage, data safety, video surveillance, and individual cloud services. The event was especially vital for the Australia and New Zealand (ANZ) sector, as key partners gathered to investigate growth prospects.

Transforming Enterprise Storage: The PAS7700

The PAS7700, Synology’s latest premier enterprise storage solution, is created for mission-critical applications. It boasts a dual-controller, active-active framework to ensure uninterrupted service. With an emphasis on security, it features 3-2-1-1 data replication capabilities, delivering performance up to three times greater than earlier models.

Enhancing Data Protection with DP7200

Synology’s DP7200 is poised to augment the company’s data protection offerings. This adaptable appliance can serve as an independent backup server or as a CMS host, ensuring comprehensive data safety across organizations. Its built-in features protect against cyber threats, guaranteeing clean, recoverable copies at all times.

Presenting C2 Surveillance for Improved Security

C2 Surveillance, a cloud-enabled video management system, delivers seamless multi-site scalability without reliance on NVRs. Featuring centralized cloud oversight and role-based access permissions, it allows for ongoing local edge recording and offline failover functionality for uninterrupted surveillance.

Enhancing Efficiency: ChatPlus and Synology Meet

Synology’s new efficiency tools, ChatPlus and Synology Meet, are designed to enhance team collaboration. ChatPlus provides secure messaging with advanced channel management, whereas Synology Meet offers enterprise-level video conferencing, all within Synology’s private cloud framework.

BeeStation Plus: Family-Friendly Private Cloud

BeeStation Plus addresses family data management requirements with features such as backup for iCloud Photo Libraries and Plex Media Server integration for streaming videos. It supports smart home security with the Synology CC400W camera, offering intelligent detection and prompt alerts.

Summary

Synology’s engagement at COMPUTEX 2025 underscored its dedication to providing holistic data management solutions. From enterprise storage to family-oriented private clouds, Synology’s advancements meet a wide variety of requirements, ensuring security, scalability, and user-friendliness.

Q: What distinguishes the PAS7700 in enterprise storage?

A: The PAS7700 features a dual-controller, active-active architecture for seamless service and offers performance up to three times that of earlier models with its end-to-end NVMe design.

Q: In what ways does DP7200 enhance data protection?

A: DP7200 can serve as an independent backup server or CMS host, providing unified data protection and defending against cyber threats with built-in immutability and network isolation features.

Q: What advantages does C2 Surveillance offer?

A: C2 Surveillance delivers a scalable cloud-based video management system with centralized oversight, supporting offline failover and continuous local edge recording for consistent security.

Q: How do ChatPlus and Synology Meet enhance productivity?

A: ChatPlus facilitates secure communication with enhanced channel management, while Synology Meet enables enterprise-level video conferencing, all within Synology’s secure private cloud structure.

Q: What capabilities does BeeStation Plus provide for family use?

A: BeeStation Plus includes automatic backup of iCloud Photo Libraries, Plex Media Server integration for streaming, and smart home surveillance with intelligent detection and alerts.

Quick Overview

• Twitch launches vertical video streams for an updated mobile experience.
• 2K streaming is being rolled out to additional Partners and Affiliates for sharper visuals.
• The new ‘Combos’ feature increases monetization opportunities for creators.
• Subscriptions and Bits are now accessible to most streamers from the outset.
• Enhanced collaboration tools featuring Shared Hype Trains and Chat are here.
• New brand collaboration tool for more efficient sponsorships.

Updated Mobile Experience

Twitch is revamping its mobile application, introducing vertical video streams. Users will soon experience a more intuitive viewing experience on their devices, allowing creators to stream in both landscape and vertical orientations. This upgrade will incorporate features like Hype Trains and chat into a cohesive full-screen vertical interface.

Sharper, Clearer Streams

Twitch is extending its 2K (1440p) streaming beta to more Partners and Affiliates. This enhancement significantly improves upon 1080p, providing detailed and visually striking broadcasts for viewers with compatible screens.

New Avenues to Support Creators

The monetization framework on Twitch is poised for significant changes with the launch of ‘Combos’. This feature enables the community to unite, using Bits to create escalating on-screen effects during crucial moments in streams. Furthermore, Twitch is eliminating the Affiliate status prerequisite, granting most streamers access to subscriptions and Bits from the very beginning.

Simplifying Collaboration

Collaborative streaming is becoming more beneficial with Shared Hype Trains and improved Shared Chat features. These resources encourage effortless collaborations, allowing communities to support several creators at once.

Connecting with Brands

A new tool from Twitch aids streamers in connecting directly with brands, streamlining sponsorship possibilities. This initiative allows creators to express their interest in collaborations while giving brands new avenues for partnership.

Conclusion

These enhancements signify a major evolution for Twitch, emphasizing improved user experience, empowering creators with enhanced monetization options, and promoting a more interactive and collaborative community. Rollouts will start with smaller test groups before broadening to all users later this year.

Q: What updates are being made to Twitch’s mobile app?

A: Twitch is rolling out vertical video streams for a more natural phone viewing experience, also supporting dual-streaming in both landscape and vertical modes.

Q: Why is 2K streaming important for Twitch?

A: 2K streaming delivers a more intricate and visually appealing broadcast in comparison to 1080p, enhancing the experience for users with compatible screens.

Q: How does the ‘Combos’ feature function?

A: ‘Combos’ enable the community to come together using Bits, crafting escalating on-screen effects during pivotal moments, similar to an enhanced Hype Train.

Q: What implications does removing the Affiliate status requirement have for streamers?

A: Most streamers will now have immediate access to subscriptions and Bits, easing the process for new and smaller creators to cultivate a community and generate income.

Q: How will Twitch enhance collaboration among streamers?

A: Shared Hype Trains and improved Shared Chat features will facilitate smoother and more rewarding collaborations, enabling communities to support numerous creators simultaneously.

Q: What is the new brand partnership tool?

A: This tool connects streamers directly with brands for sponsorship opportunities, simplifying the process of indicating interest in collaborations and discovering new partnership options.

Quick Overview

• BHP establishes an AI hub in Singapore to improve safety and efficiency.
• The hub will concentrate on embedding AI within BHP’s fundamental operations.
• Partnership with Enterprise Singapore and AI Singapore is essential to the hub’s objectives.
• BHP seeks to hire more personnel for the AI hub.
• New roles for AI practice leads are being introduced to facilitate company-wide AI transformation.

Improving Safety and Efficiency via AI

BHP has revealed the creation of an ‘Industry AI Hub’ in Singapore, designed to utilize AI technologies to address challenges across the enterprise. The main goal of the hub is to enhance safety protocols and elevate efficiency through automated decision-making informed by data.

Strategic Placement and Cooperation

The choice of Singapore for the hub is consistent with BHP’s established technological footprint in the area. This initiative receives backing from Enterprise Singapore and AI Singapore, highlighting a cooperative strive to infuse AI solutions into BHP’s fundamental operations. This partnership seeks to leverage local expertise to overcome specific challenges encountered by the mining leader.

Hiring and Growth

In its growth strategy, BHP plans to hire more personnel at the Singapore site. This initiative underscores BHP’s dedication to enhancing its technological capabilities and ensuring the AI hub is staffed with qualified professionals to advance the company’s AI projects.

Global Strategy for AI Transformation

Beyond the AI hub in Singapore, BHP is propelling its overarching AI transformation across the enterprise. New lead practice roles are being created to design and expand AI platforms throughout its operations. While these positions will primarily be based in Australia, BHP is receptive to other locations for suitable candidates, reflecting its adaptability and global perspective in AI implementation.

Conclusion

BHP’s introduction of an AI hub in Singapore highlights its strategic intent to utilize AI for operational improvements. Through alliances with local entities and focused recruitment, this initiative is poised to reshape BHP’s safety and efficiency strategies. This initiative is part of a wider commitment to encompass AI technologies throughout its global operations.

Q: What is the main aim of BHP’s AI hub in Singapore?

A: The main aim is to enhance safety and efficiency throughout BHP’s operations by integrating AI technologies.

Q: Why was Singapore selected as the site for the AI hub?

A: Singapore was selected because of BHP’s pre-existing technological presence and support from Enterprise Singapore and AI Singapore.

Q: Will BHP be adding new personnel for the AI hub?

A: Yes, BHP has plans to hire additional staff to assist the hub’s operations.

Q: How does the AI hub relate to BHP’s global strategy?

A: The AI hub is part of BHP’s larger strategy to deploy AI throughout its global operations, with new practice lead roles being created to foster this transformation.

Q: What role do local collaborators play in the operations of the AI hub?

A: Local AI partners in Singapore will work alongside BHP to address particular challenges and support the hub’s goals.

Q: Are there intentions to broaden AI roles beyond Singapore?

A: While new practice lead roles will likely be primarily in Australia, BHP is willing to consider other locations for qualified staff.

Microsoft’s Daring Initiative: Embracing a Passwordless Era

Quick Overview

• Microsoft is giving users the option to remove passwords from their accounts.
• Passwordless login methods incorporate the Microsoft Authenticator app, Windows Hello, and physical security keys.
• Advantages encompass heightened security, maximum convenience, and an easier digital lifestyle.
• Challenges consist of account recovery, compatibility with legacy software, and reliance on devices.
• Microsoft is dedicated to a passwordless future for improved digital security.

A New Age of Authentication

Microsoft is spearheading a significant transformation in digital security by motivating users to eliminate their passwords. This initiative is consistent with a wider industry movement towards passwordless logins, paving the way for more secure and practical authentication techniques.

Benefits of Adopting a Passwordless Approach

Improved Security: Eliminating passwords enables users to greatly decrease the likelihood of cyber threats. Passwords are frequently weak points, susceptible to phishing, brute-force attacks, and data leaks.

Ultimate Ease: Passwordless verification facilitates effortless logins via fingerprint recognition, facial ID, or a simple tap on your mobile device, removing the burden of memorizing complicated passwords.

A Streamlined Future: By utilizing passwordless techniques, users can lessen the mental load of managing numerous passwords while upholding high security standards.

Obstacles to Address

Account Recovery Issues: The lack of passwords requires a dependable account recovery method, compelling users to keep their backup email or contact numbers up-to-date.

Legacy Software Challenges: Older applications and services may continue to demand passwords, creating a hurdle for individuals who depend on such software.

Dependence on Devices: Users need to ensure they have multiple authentication options established to prevent being locked out due to device loss or failure.

Microsoft’s Aspiration for a Passwordless Future

“Your password isn’t awful. It’s certainly awful, considering the chances that it gets guessed, intercepted, phished, or reused…The optimal password is no password—and you can achieve that today with Windows Hello, security keys, or, my personal favorite, Microsoft Authenticator.” Vasu Jakkal, Corporate Vice President, Microsoft Security

Microsoft’s dedication to a passwordless future represents a bold advancement in the evolution of digital security, providing a secure and convenient user experience by stepping away from conventional passwords.

Conclusion

Microsoft is at the forefront of promoting a passwordless future, granting users the ability to eliminate passwords from their accounts in favor of more secure and convenient authentication solutions. While this decision delivers promises of heightened security and simplicity, challenges such as account recovery, legacy software compatibility, and device reliance still exist. Microsoft’s commitment to this vision signifies an important milestone in the progression of digital security.

Q&A Segment

Q: What advantages does Microsoft offer by going passwordless?

A:

The benefits encompass enhanced security, maximum convenience, and a more straightforward digital experience free from the need to recall complicated passwords.

Q: Which authentication methods can take the place of passwords?

A:

Available options include the Microsoft Authenticator app, Windows Hello, and physical security keys for streamlined and secure sign-ins.

Q: How does Microsoft manage account recovery in the absence of passwords?

A:

Microsoft necessitates users to maintain updated backup email or phone numbers for account recovery when passwords are not utilized.

Q: Will older software accommodate passwordless login?

A:

Some older applications and services, like Office 2010 or Xbox 360, may still necessitate passwords, presenting a challenge to passwordless uptake.

Q: What should I do if I misplace my authentication device?

A:

Losing a device could lead to temporary access issues, hence it’s vital to establish multiple authentication options to guarantee continued access.

Brief Overview

• The Czech Republic holds China accountable for a cyber intrusion affecting its Ministry of Foreign Affairs.
• The European Union backs the Czech Republic and denounces the act.
• China refutes the claims.
• The EU advocates for global collaboration to thwart cyber dangers.

China Charged with Cyber Intrusion on Czech Republic

The European Union has voiced its backing for the Czech Republic after the nation’s Ministry of Foreign Affairs was allegedly attacked by a cyber intrusion linked to China. This incident reportedly compromised a system used for non-classified communications within the ministry.

China’s Rejection and EU’s Condemnation

China has dismissed the accusations of its involvement in the cyber intrusion. Nonetheless, EU foreign policy chief Kaja Kallas expressed solidarity with Czechia, denouncing the incident as a breach of international standards concerning state behaviour in cyberspace.

Increasing Cyber Dangers from China

In recent times, EU member nations have found themselves under threat from cyber intrusions emanating from China. The European Union has called on China to adopt more stringent measures to avert such occurrences. Kallas highlighted the importance of all nations adhering to international guidelines and preventing their regions from facilitating harmful cyber activities.

EU’s Appeal for Action

The EU has conveyed its willingness to take additional steps to avert, deter, or address cyber threats. This appeal underscores the escalating necessity for collaborative efforts on a global scale to tackle cybersecurity challenges.

Conclusion

The cyber intrusion targeting the Czech Republic’s Ministry of Foreign Affairs has elicited a cohesive response from the European Union, which has condemned the event and urged for international collaboration to curtail future threats. While China denies culpability, the EU continues to uphold a strong position against cyber intrusions and is ready to take further measures if required.

Q: What was the focus of the cyber intrusion in the Czech Republic?

A: The incident focused on a system utilized for unclassified communication within the Czech Republic’s Ministry of Foreign Affairs.

Q: What has been the European Union’s reaction to the cyber intrusion?

A: The EU has demonstrated support for the Czech Republic and condemned the intrusion, urging global cooperation to prevent future occurrences.

Q: How has China reacted to the allegations?

A: China has refuted the claims of being behind the cyber intrusion against the Czech Republic.

Q: What actions is the EU prepared to undertake in response to cyber threats?

A: The EU is ready to implement further actions to mitigate, deter, or address hostile conduct in cyberspace.

Q: Why is global cooperation vital in tackling cyber threats?

A: Global cooperation is crucial because cyber threats often cross international borders, necessitating joint efforts to effectively address and reduce risks.

Q: How does the EU perceive the recent cyber intrusion concerning international norms?

A: The EU views the cyber intrusion as a transgression of internationally accepted norms regarding state conduct in cyberspace.

Quick Overview

• Westpac is trialing AI technology to improve its scam and fraud detection efforts.
• The AI supports agents by analyzing calls from customers in real-time.
• Live transcripts and notifications enhance operational efficiency.
• The tool encourages more meaningful customer engagements and positive results.
• Potential for greater application throughout Westpac’s services.

AI Advancement in Banking

Westpac is making a notable advancement in the fight against scams and fraud through its innovative AI pilot program. This initiative strives to facilitate the analysis of customer calls, which frequently contain intricate and emotional content. By incorporating real-time call assistant technology into its customer service systems, Westpac is enhancing its support teams’ ability to swiftly and effectively address potential fraud cases.

Real-Time Insights for Improved Results

The AI tool aggregates insights from customer dialogues, emphasizing crucial indicators that help bankers respond more adeptly. This functionality not only accelerates the detection of scams but also aids in identifying situations where scammers may be coaching clients unnoticed. With immediate transcripts and timely alerts, the tool equips operators to address fraudulent activities promptly.

Improving Customer Engagement

CEO Anthony Miller points out that the AI tool is vital for nurturing deeper discussions with customers. The technology bridges significant gaps in the existing response framework, enabling teams to engage more significantly with individuals who may be impacted by scams. The outcome is a more comprehensive and compassionate approach to customer service, which is crucial during high-pressure situations such as fraud cases.

Prospective Uses

In looking toward the future, Westpac is investigating how this AI technology can be utilized in other sectors of its operations. The success of the pilot initiative could lead to wider adoption, potentially changing the way the bank handles various customer interactions and operational challenges.

Conclusion

Westpac’s AI pilot initiative represents a pioneering effort to advance inbound call analysis, especially regarding scam and fraud deterrence. By delivering real-time insights and fostering richer customer engagements, this technology holds significant promise for broader utilization across the bank’s operations, potentially transforming how customer service and fraud management are approached in the financial industry.

Questions & Answers

Q: What is the primary objective of Westpac’s AI pilot initiative?

A: The primary objective is to bolster scam and fraud prevention by enhancing the real-time analysis of customer calls.

Q: In what way does the AI technology assist agents?

A: It offers real-time transcripts, highlights essential indicators, and notifies agents of potential scams during calls with customers.

Q: What advantages does the AI tool provide for customer interactions?

A: It encourages more profound conversations and fosters more effective responses to potentially intricate and emotional customer scenarios.

Q: Is there potential for the AI technology to be applied in other areas of Westpac’s operations?

A: Yes, the bank is examining how the technology could be employed more broadly within its operations.

Victoria’s Secret Takes Action Following Security Incident

Security Incident Explained

Victoria’s Secret, a prominent global retailer of clothing and lingerie, has disabled its website and paused select in-store services following a security incident. The company’s prompt response is aimed at ensuring the safety of customer data and upholding consumer trust amid increasing concerns regarding cybersecurity.

Quick Action and Expert Assistance

A spokesperson for the company stated that Victoria’s Secret has quickly implemented emergency response protocols and has involved third-party cybersecurity specialists to tackle the issue. These precautionary steps highlight the company’s dedication to resolving the situation in a secure and efficient manner.

Physical Stores Remain Open

Even with the suspension of online and some in-store services, Victoria’s Secret and PINK retail outlets continue to operate normally. This allows customers to purchase their preferred products in-store while online services are being restored.

International Retail Presence

With corporate headquarters in Ohio, Victoria’s Secret manages around 1350 retail locations over 70 countries. This international presence emphasizes the necessity for a strong security framework to protect the brand’s broad customer demographic.

Conclusion

Victoria’s Secret has proactively tackled a security breach by temporarily shutting down website functions and consulting cybersecurity experts. Although specific details surrounding the incident are not yet available, the company’s measures underscore a strong commitment to safeguarding customer data and maintaining operational integrity.

Frequently Asked Questions

Q: What steps has Victoria’s Secret taken in response to the breach?

A:

The company has put a stop to most website functions and some in-store services, implemented response protocols, and consulted third-party cybersecurity professionals.

Q: Are the retail stores of Victoria’s Secret still operating?

A:

Yes, Victoria’s Secret and PINK stores are open and functioning despite the suspension of online services.

Q: Has the specific nature of the security breach been made public?

A:

No, Victoria’s Secret has not yet shared the specific details or timeline regarding the security breach.

Q: What measures is Victoria’s Secret taking to safeguard customer data during this time?

A:

The company has implemented response protocols and enlisted cybersecurity experts to handle potential threats to customer data.

Q: When can customers expect online services to resume?

A:

The timeline for resuming online services has not been shared, as the focus remains on securely addressing the security incident.

Q: What should customers do if they believe their data may have been compromised?

A:

Customers should keep an eye on their accounts for any suspicious activity and report any concerns to Victoria’s Secret customer service for further help.

In Brief

• Vector robot receives an upgrade with ChatGPT for enhanced interactions.
• Initially released in 2018 with groundbreaking features.
• New Beta software incorporates OpenAI’s language model.
• Vector to gain multilingual capabilities, improving usability in diverse Australia.
• Retains current functionalities like voice command and IoT connectivity.

The Progression of Anki Vector

Launched in 2018, Anki’s Vector robot garnered attention for its distinctive abilities such as mobile app control, voice recognition, and facial detection. As a compact, mobile companion, Vector distinguished itself among smart home devices by providing more than mere stationary functionalities.

ChatGPT Integration: A Major Advancement

In a notable leap, Anki is set to unveil a Beta software update that incorporates ChatGPT into Vector. This enhancement utilizes OpenAI’s state-of-the-art language model, set to improve Vector’s conversational skills, allowing it to interpret and react to everyday English more efficiently.

Ongoing Innovation with IoT Integration

Vector was originally crafted to be more than a playful gadget; it functioned as an Alexa-enabled device capable of interfacing with home IoT appliances. Through simple voice commands, users could manage various smart home tasks, highlighting the potential of a mobile robot that merges mobility with practical use.

Multilingual Features for a Varied Audience

A compelling upcoming feature is Vector’s multilingual capability. This development is especially important for Australia, which is noted for its cultural variety and multilingual residents. Vector’s ability to communicate in multiple languages will enhance its accessibility and utility for a wider demographic.

Conclusion

Anki’s Vector robot is poised to become smarter and more versatile with the forthcoming ChatGPT integration. This upgrade not only boosts its conversational skills but also increases its adaptability to a diverse user group through multilingual support. Vector remains a standout as a mobile, IoT-capable companion robot, providing valuable functionality in today’s smart home landscape.

FAQ

Q: Why is the ChatGPT upgrade important for Vector?

A: The incorporation of ChatGPT greatly improves Vector’s conversational proficiency, enabling it to better comprehend and respond to user inquiries in straightforward English.

Q: In what way does Vector differ from other smart home gadgets?

A: Unlike many fixed smart speakers, Vector boasts mobility, offering enhanced versatility in engaging with users and smart home setups.

Q: What current features does Vector keep?

A: Vector maintains its voice command, facial recognition, and IoT interaction functionalities, facilitating smooth smart home operation.

Q: Why is the multilingual feature significant for users in Australia?

A: With Australia’s diverse population, Vector’s support for numerous languages enhances its accessibility and functionality for speakers of languages other than English.

Q: When was Vector first introduced?

A: The Vector robot was first introduced in 2018, delivering innovative features for its era.

Q: Is Vector able to communicate with other smart home devices?

A: Yes, Vector is capable of interacting with various IoT devices, enabling users to manage products like TVs, lighting, and garage doors through voice instructions.

Brief Overview

• Northcott investigates AI to condense customer details for better accessibility.
• AI aims to assist both employees and clients by delivering real-time insights.
• Northcott Innovation (NI) was formed to reassess operational practices.
• Nest, a service designed to connect individuals with disabilities to suitable housing, is an outcome of NI.
• Encouragement of customer co-design ensures tailored service provision.
• Emphasis on data proficiency and quality as internal skill enhancement continues.

Investigating AI for Improved Accessibility

Northcott, a leading provider of disability services, is utilizing artificial intelligence (AI) to enhance its operations and improve accessibility for both employees and clients. During the recent Agentforce Summit in Sydney, Tara Ozturk, Northcott’s operational development manager, underscored the transformational capabilities AI can offer the organization.

Enhancing Staff Support with AI Summarization

Ozturk indicated that Northcott employees manage extensive amounts of client data, frequently needing to navigate through large volumes of documentation. The introduction of AI-driven summarization features is expected to optimize this process, equipping staff with vital information at crucial moments, thereby improving their effectiveness in supporting clients.

Northcott Innovation: A Fresh Perspective

To bolster its AI efforts, Northcott has established Northcott Innovation (NI), a division focused on re-envisioning operational frameworks. One of NI’s key initiatives, Nest, is an online platform that connects individuals with disabilities to suitable housing solutions, demonstrating innovation’s role in enhancing accessibility.

Encouraging Customer Co-Design

Northcott is dedicated to engaging clients in the co-design of services that are significant to them. This collaborative approach guarantees that services are customized to meet distinct requirements, enabling clients to easily monitor expenditures and progress toward personal aspirations. This initiative showcases Northcott’s commitment to personalizing services for varied client needs.

AI-Enhanced Customer Engagement

The organization has also established a new product team aimed at refining preferred customer communication methods. By incorporating AI into these interactions, Northcott seeks to simplify staff responsibilities while offering clients real-time, personalized information. This initiative is likely to promote improved communication and service provision.

Enhancing Internal Skills

As Northcott advances its AI strategy, there will be a focus on cultivating internal capabilities, specifically in data literacy and quality. This skill enhancement is crucial for maximizing the advantages of AI and ensuring the organization’s ongoing success in serving its community.

Conclusion

Northcott is at the forefront of using AI to transform information management and service delivery. By prioritizing accessibility, customer participation, and internal skill enhancement, the organization is establishing a new benchmark in disability services. Through Northcott Innovation and thoughtful AI implementation, the outlook is bright for both staff and clients.

Q: In what ways will AI improve staff efficiency at Northcott?

A:

AI will simplify the management of customer information by condensing documents, enabling staff to quickly and effectively access critical data, thus enhancing their ability to assist clients.

Q: What is Northcott Innovation (NI) and what does it do?

A:

Northcott Innovation (NI) is a division created to rethink and innovate operational methods. It seeks to employ AI and other technologies to enhance accessibility and service provision, illustrated by initiatives such as Nest.

Q: How does Northcott engage customers in the design of services?

A:

Northcott promotes customer co-design, allowing clients to work together in developing services tailored to their preferences. This method ensures that services are personalized and effective for each individual client.

Q: What advantages does AI offer in customer communications?

A:

AI improves customer communications by providing real-time, tailored information, facilitating personalized service delivery by staff and allowing customers to interact with Northcott based on their preferences.

Q: What internal skills development initiatives are being planned at Northcott?

A:

Northcott intends to concentrate on data literacy and quality as a part of its internal skills development strategy. This is pivotal for the successful implementation of AI solutions and effective data management.