Australia Tech News Archives

Apple Requests US Appeals Court Delay on Epic Games Decision

David Leane on May 11, 2025

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Quick Read

Apple is requesting a stay on a US court decision mandating increased competition in its App Store.
This ruling is a result of a prolonged legal feud with Epic Games, the maker of Fortnite.
The court determined Apple was in contempt for not adhering to a previous injunction issued in 2021.
Apple contends that this ruling disrupts its authority over its fundamental business operations.
The tech titan is contesting the prohibition on its 27% external transaction fee and limitations on external payment links.
Epic asserts that the ruling has already improved deals and payment choices for users and developers.
A criminal contempt referral has been initiated against Apple and a senior executive due to alleged misconduct.

Apple seeks to postpone court decision in Epic Games antitrust dispute

Background: The Legal Battle Between Apple and Epic Games

The ongoing legal confrontation involving Apple and Epic Games, the developer behind the popular game Fortnite, continues to resonate throughout the tech landscape. Central to this conflict is Apple’s stringent control over the App Store environment, especially regarding its in-app purchase policies and commissions. In the most recent update, Apple has filed an appeal with the 9th US Circuit Court of Appeals to temporarily suspend a recent judgment that would compel the company to allow third-party payment options and marketplaces within its App Store.

Reasons for Apple’s Request to Delay the Ruling

Apple claims that the court order dated April 30, if enacted right away, would inflict irreparable damage by undermining the company’s capacity to effectively manage its digital storefront. The tech giant asserts that the ruling infringes on its rights to govern its platform and will negatively impact product security, user experience, and crucial revenue streams.

Contested Provisions

Apple is particularly disputing two significant provisions:

The ban on a newly imposed 27% fee that Apple exacts from developers for transactions processed outside the App Store.
A prohibition against developers including external links in their apps that lead users to alternative payment methods.

Apple argues that enforcing these changes would compel it to grant developers access to its ecosystem without appropriate remuneration, which it views as a judicial overreach.

The Court’s Rationale and Epic’s Reaction

US District Judge Yvonne Gonzalez Rogers, the presiding judge in this case, indicated that Apple had actively sought to evade a previous injunction from 2021 aimed at fostering competition and transparency in the App Store. That ruling granted developers the ability to guide users toward alternative, potentially less expensive payment options outside Apple’s ecosystem.

Judge Gonzalez Rogers stated that Apple misrepresented its compliance efforts to the court and engaged in practices that stifled competition. She found that Apple’s application of the 27% fee and its limitations on external links constituted a direct violation of the prior injunction. The judge additionally referred Apple and a leading executive to federal prosecutors for a possible criminal contempt inquiry.

Epic’s Perspective

Epic Games welcomed the ruling, describing Apple’s appeal as a “final attempt to impede competition.” The company contends that since the injunction was enforced, there has been significant growth in developer creativity, with an increasing number of apps providing competitive pricing and improved payment options for consumers.

Broader Consequences for Developers and Consumers

The resolution of this appeal has the potential to redefine the digital app marketplace, especially as Apple encounters heightened scrutiny globally. In Australia, the ACCC’s Digital Platforms Inquiry is similarly investigating the market power of app marketplaces such as the App Store and Google Play. Developers have long voiced complaints regarding elevated commission fees (ranging from 15% to 30%) and limited payment options.

If Apple’s appeal is unsuccessful, it may have to grant greater leeway to developers, leading to the emergence of third-party app stores and alternative payment systems — a shift that could significantly lower expenses for app creators and consumers alike.

Conclusion

Apple is attempting to postpone a US court ruling that requires it to enable external payment options and marketplaces within its App Store. This initiative is part of an extensive antitrust conflict with Epic Games, which accuses Apple of monopolistic conduct. The recent court ruling found Apple in contempt of an earlier order, potentially leading to a criminal referral for non-compliance. The ultimate resolution could have substantial global implications on the operations of app stores and how developers monetize their services.

Q: What is the primary reason behind Apple’s appeal of the court’s ruling?

A:

Apple asserts that immediate enforcement of the court’s ruling would result in irreparable harm to its operations by undermining its authority over the App Store and its revenue model.

Q: What modifications did the court demand from Apple?

A:

The court instructed Apple to discontinue the 27% fee on external purchases and to permit developers to incorporate links in their apps that guide users to alternative payment pathways outside the App Store.

Q: Why was Apple found in contempt of court?

A:

Apple was determined to have intentionally flouted a 2021 injunction, which was designed to grant developers increased freedom in payment processing, misleading the court regarding its compliance efforts.

Q: What are the potential repercussions for Apple?

A:

In addition to possible financial consequences and a loss of control over its ecosystem, Apple and a senior executive could face a criminal contempt inquiry for disregarding the court order.

Q: How has Epic Games reacted to the current situation?

A:

Epic Games has condemned Apple’s appeal as an effort to maintain monopolistic control and extract unjust fees, claiming that the ruling has already provided better options for developers and consumers.

Q: What implications could this have for Australian developers?

A:

If similar rulings are implemented or mirrored in Australia, local developers may benefit from lower fees and enhanced flexibility in how they monetize apps on iOS platforms.

Q: Are other countries investigating Apple’s App Store practices?

A:

Yes, regulatory bodies in the EU, Australia, South Korea, and other regions are actively examining or drafting legislation against Apple’s App Store practices due to antitrust concerns.

Q: Could this lead to the establishment of alternative app stores on iPhones?

A:

Possibly, yes. If Apple is compelled to ease its restrictions, third-party app stores could arise, offering users and developers a broader array of choices and competitive options.

AI Executives Call for Enhancement of US Technology Exports and Infrastructure Revamp

David Leane on May 10, 2025

Quick Read

AI leaders from OpenAI, Microsoft, and AMD advocate for better infrastructure and looser export regulations to sustain AI supremacy over China.
The Senate Commerce Committee examines reforms to accelerate AI innovation and global market outreach.
Chinese companies like DeepSeek and Huawei are swiftly advancing with robust, cost-efficient AI models and state-of-the-art chips.
Industry representatives demand alterations to AI chip export limitations and greater investment in data facilities and energy infrastructure.
There are also calls for reforms in education and workforce training to bolster domestic and international AI development.

AI Leaders Caution US About Potential Lag Behind China Without Strategic Reforms

AI sector urges US to enhance chip exports and infrastructure to keep up with China

During a pivotal Senate Commerce Committee session, leading artificial intelligence executives from OpenAI, Microsoft, and AMD called on US lawmakers to emphasize infrastructure funding and relax AI chip export constraints. Their collective stance: America’s advantage in the AI arena is diminishing due to the increasing technological challenges posed by China.

China’s AI Acceleration: DeepSeek and Huawei Make Significant Strides

The relatively new AI startup DeepSeek from Hangzhou, China, surprised global observers last year with its efficient and affordable AI model. Its performance metrics were competitive with those of OpenAI’s ChatGPT and Meta’s LLaMA models but at considerably lower costs. This development raised alarms within Western tech networks, as fears grew that China might seize control of the global AI market.

Huawei, already under heavy scrutiny in Western nations, intensified the situation by introducing a cutting-edge AI chip. Reports indicate that Huawei is gearing up for widespread distribution of these chips to domestic clients, confronting Western manufacturers like AMD and Nvidia directly.

US Tech Sector Advocates Policy Revisions for Global Competitiveness

Microsoft’s President, Brad Smith, asserted, “The decisive factor that will determine whether the US or China emerges victorious in this competition is which technology gains the most extensive acceptance globally.” He pointed out that international adoption hinges on the US’s ability to export its AI innovations without hindrance.

Smith underscored security issues, noting that Microsoft has prohibited staff from utilizing DeepSeek due to concerns over data protection and misinformation risks. Drawing comparisons to the Huawei 5G episode, he cautioned that the first country to embed AI technologies into global frameworks would be challenging to displace.

Infrastructure Funding: A Cornerstone of AI Progress

Sam Altman, the CEO of OpenAI, reiterated that while the US currently tops the AI innovation landscape, it needs to reinforce that leadership with essential infrastructure investments. “Data centres, energy sources, and high-performance computing setups are vital to AI,” Altman remarked.

AI systems such as ChatGPT necessitate vast computational resources, with data centres demanding considerable electricity and sophisticated cooling mechanisms. Altman emphasized that without modernized infrastructure, the US risks hindering its own innovation pipeline.

Education and Training: Cultivating the AI Talent Pool

Another crucial aspect brought up by Microsoft’s Smith was the pressing need for workforce development. He urged for increased financing for AI education and vocational training, particularly in the fields of electrical and data engineering, crucial for supporting next-generation AI infrastructure.

With Australia and other countries also investing in AI skills enhancement, there’s a worldwide acknowledgment that human resources are as vital as technology in establishing technological superiority.

Export Regulations: Tech Executives Welcome Proposed Revisions

Export limitations on AI chips, especially those produced by Nvidia and AMD, have induced considerable debate. The departing regulations from the Biden administration aimed to curtail exports to China, fearing military implications of AI. However, these were criticized for being overly broad and risking the competitiveness of US firms on an international scale.

Senator Ted Cruz and other Republican officials indicated a change in direction, with intentions to amend these regulations to allow for more lenient licensing. Industry figures like Lisa Su (CEO of AMD) and Altman applauded this shift, asserting that overly tight regulations could obstruct the worldwide dissemination of American AI innovations.

Conclusion

As AI increasingly becomes a foundation of technological and economic supremacy, the US tech sector is sounding warnings over escalating competition from China. Leaders from OpenAI, Microsoft, and AMD are advocating for a holistic strategy encompassing infrastructure enhancements, educational investments, and relaxed export guidelines. With Chinese entities such as DeepSeek and Huawei making notable progress, preserving global dominance in AI will require more than mere innovation—it will necessitate bold policy and investment moves.

Q: Why are US AI executives alarmed about China’s advancements?

A:

China is swiftly progressing in the AI arena through firms like DeepSeek and Huawei, which are developing competitive models and chips at reduced prices. These advancements pose a risk to US supremacy in the global AI technology landscape, potentially affording China a tactical advantage.

Q: What types of infrastructure investments are being suggested?

A:

Executives propose greater numbers of data centres, improved power systems, and high-performance computing facilities to accommodate increasing AI workloads. These elements are pivotal for efficiently powering and scaling AI applications.

Q: What revisions to export restrictions are being discussed?

A:

The Trump administration intends to relax certain regulations established during the Biden era that restricted AI chip exports aimed at China. The objective is to enable US companies to remain competitive globally while ensuring national security measures are upheld.

Q: How does this impact Australia and its allies?

A:

As a key ally of the US, Australia could potentially gain from greater partnerships and technology collaboration if the US sustains its position as a top AI exporter. Conversely, if China takes the lead, it could alter global AI standards and supply chains, impacting Australian tech strategies and security protocols.

Q: What significance does education have in AI progress?

A:

Industry leaders emphasize the need to train more engineers, electricians, and AI professionals to establish and maintain the infrastructure required for AI innovations. A talented workforce is essential for scaling AI initiatives successfully.

Q: What is the relationship between AI chip exports and global influence?

A:

The broader the usage of a nation’s AI chips and models, the more clout that nation possesses over international AI regulations, ethics, and data governance. This establishes why the US regards exports as a critical strategic issue.

Q: What is the Senate Commerce Committee’s involvement in this matter?

A:

Chaired by Senator Ted Cruz, the Committee is evaluating regulations that may be obstructing AI progression. It is looking into means to support the growth of the tech industry through policy modifications, funding allocations, and deregulation.

SA Power Networks Initiates First Cyber Security ‘Kickstart’ Program

Nicholas Kinports on May 9, 2025

Quick Overview

SA Power Networks has initiated a two-year Cyber Security Kickstart initiative aimed at individuals lacking prior cybersecurity experience.
This program seeks to tackle the escalating cyber skills shortage in South Australia and nationwide.
Participants will engage three days a week with the cybersecurity team and utilize two days for structured education with the Australian Computer Society.
The initial recruitment will include four candidates; two starting in July 2024 and the other two in early 2026.
This initiative is part of SA Power Networks’ larger strategy to improve IT resilience and guarantee dependable energy distribution.
The organization plans to enroll up to eight participants each year in the future.

SA Power Networks cyber security kickstart education initiative

Tackling the Cyber Security Skills Deficit in Australia

As the cyber threat landscape evolves, the requirement for proficient cyber security experts in Australia is increasing swiftly. SA Power Networks, the foremost electricity distributor in South Australia, has taken action to confront this issue by launching its first Cyber Security Kickstart program. This initiative is targeted at individuals with no previous experience in cyber security, offering transformative career prospects while enhancing the state’s cyber resilience.

AustCyber’s 2023 report indicates that Australia will require an extra 30,000 cyber security professionals by 2026 to satisfy demand. This program by SA Power Networks is a timely solution to this urgent challenge.

What the Kickstart Program Provides

Hands-On Experience Over Two Years

The Cyber Security Kickstart is a comprehensive two-year initiative where participants will spend three days a week integrated with SA Power Networks’ cybersecurity team, acquiring experience in various domains such as advisory, security operations, and digital identity management. The remaining two days focus on formal training delivered by the Australian Computer Society (ACS).

Customized Learning with the Australian Computer Society

SA Power Networks has collaborated with the ACS to ensure participants receive superior, tailored training that corresponds with the organization’s internal team structure. ACS is renowned for providing nationally recognized courses and certifications, equipping participants with a solid foundation for a durable career in cyber security.

Eligibility Criteria

The program welcomes applications from non-IT graduates and individuals seeking to switch their careers to cyber security. This includes those from varied professional backgrounds who may not have previously had opportunities in technology-related education or positions. It’s crafted to be inclusive, helping to expand the talent pool in Australia’s cyber sector.

First Intake and Future Directions

The initial cohort will consist of four candidates—two starting in July 2024 and another two in early 2026. In the future, SA Power Networks intends to onboard up to eight participants each year, expanding the initiative in response to internal needs as well as industry demands.

Aligning with South Australia’s Energy Future

The Kickstart initiative aligns with SA Power Networks’ broader technology and resilience strategy. Nathan Morelli, Head of Cyber Security and IT Resilience, emphasized that maintaining a secure and reliable electricity supply necessitates investment in skilled personnel. By nurturing the cyber defenders of tomorrow today, the company is reinforcing its own capabilities while aiding in the creation of a safer digital environment for South Australia.

“We perceived this as a chance to leverage our brand and reputation to foster the growth of cyber security talent in South Australia, while also affording our team the chance to mentor and cultivate talent,” Morelli stated. This community-driven approach could serve as a model for other Australian infrastructure entities aiming to bridge the cyber skills gap.

Conclusion

SA Power Networks’ Cyber Security Kickstart program represents a proactive and well-timed investment in the future of Australia’s digital resilience. By providing a practical and fully-supported pathway into cyber security for individuals from non-technical backgrounds, this initiative not only strengthens internal capacity but also enhances the overall ecosystem of skilled cyber professionals in South Australia. With strategic educational partnerships and a long-term vision, this program establishes a robust framework for workforce development in critical infrastructure sectors.

Q: Who is qualified to apply for the Cyber Security Kickstart program?

A:

The initiative is designed for individuals with no previous cyber security experience, including non-IT graduates and professionals aiming to transition into the technology field.

Q: What does the training entail?

A:

Participants dedicate three days a week to hands-on work with SA Power Networks’ cybersecurity team and two days to a structured educational program offered by the Australian Computer Society.

Q: What is the duration of the program?

A:

The initiative spans two years, providing sufficient time for participants to cultivate both technical abilities and practical experience.

Q: How many individuals will be chosen?

A:

The first intake will consist of four participants—two starting in mid-2024 and another two in early 2026. The organization anticipates expanding this number to as many as eight participants each year.

Q: What roles will participants work in during the program?

A:

Participants will acquire experience in cyber advisory, security operations, and digital identity management within SA Power Networks.

Q: Why did SA Power Networks select the Australian Computer Society as a collaborator?

A:

The ACS was chosen for its capacity to tailor training to the specific needs of SA Power Networks and its reputation for delivering high-quality education in the fields of cyber security and IT.

Q: What impact is this program expected to have on South Australia?

A:

The initiative seeks to expand the local cyber security talent pool, contribute to a more secure infrastructure, and create valuable career opportunities for residents of South Australia.

Q: Where can I find more updates on the program?

A:

For ongoing updates, please visit the official TechBest website at techbest.com.au.

Super Retail Group Revamps Payroll and Introduces New HR System

David Leane on May 8, 2025

Super Retail Group Upgrades HR and Payroll Systems in Major Tech Initiative

Quick Overview

Super Retail Group is transitioning from its outdated payroll system to a modern HRIM solution.
This transformation represents a segment of a broader $29 million investment initiative.
Brands under the umbrella include Supercheap Auto, Macpac, and BCF.
The financing will also facilitate operations at a cutting-edge automated distribution center in Truganina, Melbourne.
The HR and payroll initiative is expected to roll out over the coming year.
The Truganina site will phase out two older distribution centers by FY26 through a gradual migration process.

Significant Tech Overhaul Happening at Super Retail Group

Super Retail Group upgrades HR and payroll systems

Super Retail Group (SRG) has launched a substantial digital transformation project aimed at replacing its outdated payroll system with a new Human Resources Information Management (HRIM) platform. This initiative seeks to enhance operations across the vast retail network which includes Supercheap Auto, Macpac, BCF, and Rebel Sport.

Reasons Behind the Upgrade

The existing payroll system utilized by SRG has reached obsolescence, necessitating a prompt shift to a contemporary, scalable solution. The anticipated HRIM system is set to enhance employee management, compliance, and payroll precision across the company’s workforce of over 15,000. This system is expected to introduce automation, self-service functionalities for employees, and integration with modern workforce analytics platforms.

Experts in the industry indicate that contemporary HR systems can greatly lower administrative burdens while enhancing employee satisfaction through improved onboarding, leave management, and performance tracking systems.

Funding the Path Forward: $29 Million Tech Commitment

The HR and payroll transformation is encompassed within a wider $29 million capital expenditure strategy. This funding will also cover operational costs associated with the establishment of a new automated distribution center in Truganina, situated in the outer west of Melbourne.

While the specific costs for the HRIM system implementation have not been revealed, similar enterprise-level projects typically range from $3 million to $10 million, contingent on scale and integration complexities. Major vendors such as SAP, Workday, and Oracle often compete for such projects.

Truganina Distribution Center: A Logistics Revolution

Highlighted in SRG’s FY23 earnings reports, the Truganina distribution center is set to transform the group’s supply chain logistics. The center is currently being outfitted with advanced automation and inventory management systems to replace two outdated facilities.

The migration to the new distribution center is planned to occur in staged phases through FY26, aiming to minimize disruptions to current logistics processes. Once fully operational, the Truganina site will accelerate delivery speeds, cut operational expenditures, and enhance stock availability at all retail locations.

Implications for the Retail Sector

SRG’s technology-driven initiatives reflect a broader movement in the Australian retail industry, where companies are progressively investing in digital capabilities to maintain a competitive edge. By automating warehouse activities and updating HR functions, retailers are harnessing technology to enhance efficiency and customer service.

As consumer expectations shift and e-commerce competition increases, the capacity to swiftly respond to market changes is more vital than ever. SRG’s dual focus on logistics and HR technology positions it strongly to tackle these challenges directly.

Conclusion

Super Retail Group is strategically advancing into the future by updating its antiquated payroll system and launching a sophisticated HRIM platform. Concurrently, it is progressing with its $29 million investment strategy, which also contributes to the development of a modern distribution center in Truganina, Victoria. These efforts are designed to enhance both internal operations and customer experiences, positioning SRG as an innovative leader in the Australian retail market.

Q: Which payroll system is Super Retail Group transitioning from?

A:

The company has not publicly revealed the current system’s name, but it has acknowledged that it is no longer viable and fails to meet the organization’s operational requirements.

Q: What does an HRIM system entail?

A:

A Human Resources Information Management (HRIM) system is a software tool that centralizes the management of employee data, payroll, recruitment, benefits, performance, and other HR-related functions.

Q: What is the expected timeline for the HR and payroll project?

A:

The initiative is anticipated to evolve over the next 12 months, with a full rollout expected by mid-to-late 2025.

Q: How does the Truganina distribution center align with the overall strategy?

A:

The new center is part of the broader $29 million investment plan aimed at replacing two outdated facilities and significantly enhancing logistics and supply chain efficiencies.

Q: What advantages will the new HRIM system provide to employees?

A:

Employees will benefit from improved access to payslips, simplified leave request processes, better onboarding tools, and enhanced communication with HR via a self-service platform.

Q: What retail chains come under Super Retail Group?

A:

SRG operates Supercheap Auto, BCF (Boating, Camping, Fishing), Macpac, and Rebel Sport.

Q: When will the Truganina distribution center be operational?

A:

The center will be phased in gradually and is projected to be fully functional by the end of FY26.

Q: Where can I find updates on this transformation?

A:

For continuous updates and insights, visit techbest.com.au.

NSW Police Introduces Data-Driven System to Address Elevated Staff Turnover

Matthew Miller on May 8, 2025

NSW Police Adopts AI-Driven Analytics to Address Workforce Issues

Quick Overview

NSW Police is looking for a contemporary, data-centric employee engagement system to minimize staff turnover.
The system aims to deliver a comprehensive perspective on employee sentiment and forecast at-risk demographics.
Turnover rates among police personnel and civilian employees have notably risen since 2020.
Unspent wages exceeding $100 million underscore the extent of workforce shortages.
Collaboration with Microsoft Power BI will improve data visibility and insight creation.
The platform will function at the PROTECTED security classification level, safeguarding data privacy.

NSW Police implements employee analytics system to lower workforce attrition

Data-Driven Insights to Enhance Police Workforce Retention

The New South Wales Police Force is making a significantmove by introducing an advanced employee engagement platform designed to counteract the rising trend of workforce attrition. Utilizing data analytics and predictive modeling, the platform will evaluate employee sentiment and pinpoint the primary reasons for disengagement among its 22,000-member workforce.

As per the force’s 2023–24 Annual Report, staff turnover has escalated to concerning levels. In the last financial year, 1,484 police officers departed the force, with 575 resigning voluntarily. Civilian workforce attrition also soared, witnessing a 48% rise in resignations compared to the preceding year. These statistics echo wider patterns across Australia’s public sector, with job dissatisfaction, mental health issues, and pay inequities driving personnel away.

Beyond Conventional Surveys: A Comprehensive Engagement Solution

In contrast to traditional survey instruments that offer fixed snapshots of employee satisfaction, the new NSW Police platform will employ a continuous feedback mechanism. It will consolidate input from various points in the employee experience — recruitment, onboarding, advancement, and exit. This methodology guarantees a dynamic, real-time perspective on workforce morale and wellbeing.

This platform will encompass advanced analytical functionalities, enabling it to:

Recognize high-risk groups vulnerable to burnout or attrition
Craft customized interventions to boost retention
Monitor the effectiveness of engagement strategies over time

By forsaking a blanket approach, NSW Police seeks to tailor employee engagement, cultivating a more nurturing and responsive work environment.

Vacancies Resulting in Significant Financial Losses

The breadth of the issue is highlighted by its financial consequences. In 2023–24, NSW Police exceeded its budget for employee-related expenses by more than $100 million due to unfilled roles. While this may seem like a budget saving, the operational repercussions of being understaffed — increased workloads, diminished morale, and compromised public safety — carry far greater severity.

The predictive features of the new platform are anticipated to assist the force in more efficiently allocating resources, mitigating costly turnover, and optimizing recruitment processes.

Prioritizing Security and Privacy

Considering the sensitive nature of the information being gathered, the platform will function at the PROTECTED classification level — a crucial stipulation under the Australian Government’s Information Security Manual (ISM). This guarantees that all survey responses are anonymized, with IP addresses and identifiable details removed prior to analysis.

This degree of confidentiality is vital for establishing trust among personnel, promoting candid feedback, and ensuring adherence to privacy laws such as the Privacy Act 1988 (Cth).

Smooth Integration with Business Intelligence Platforms

To maximize effectiveness, the NSW Police Force intends to link the new platform with its current analytics infrastructure, including Microsoft Power BI. This integration will empower HR leaders and command staff to visualize trends, generate tailored reports, and respond promptly to emerging challenges.

This integration is set to enhance decision-making across the organization, facilitating data-driven strategies for employee engagement and workforce planning.

Conclusion

The NSW Police Force is confronting escalating staff turnover by adopting an advanced, data-centric employee engagement platform. With real-time analytics, lifecycle feedback integration, and a strong emphasis on privacy, the initiative aims to advance employee wellbeing, curtail attrition, and improve recruitment results. The platform’s deployment represents a transformative shift in public sector workforce management, offering potential insights for other government bodies across Australia.

Q&A: Essential Information

Q: What motivates NSW Police to introduce this new platform?

A:

This platform is part of a strategy to mitigate the rising rates of staff attrition, enhance employee engagement, and gain deeper insights into the drivers behind workforce turnover.

Q: In what ways is this platform distinct from standard employee survey tools?

A:

It surpasses conventional static surveys by amalgamating feedback throughout the entire employee journey and employing advanced analytics to anticipate risks and formulate targeted interventions.

Q: What effects has high staff turnover had on NSW Police?

A:

Turnover has resulted in over $100 million in unspent wages and operational challenges, with almost 1,500 officers and numerous civilian staff leaving the force within a year.

Q: What type of data will employees provide?

A:

Data will encompass sentiment analysis from surveys, feedback during significant employment milestones, and indicators related to engagement, wellbeing, and satisfaction.

Q: Will employee feedback remain confidential?

A:

Yes. The platform is designed to anonymize data, removing IP addresses and other identifiers, and will function at the PROTECTED classification level to uphold rigorous security standards.

Q: Which tools will the platform connect with?

A:

It is set to integrate with Microsoft Power BI and existing business intelligence tools to deliver visual insights and support data-driven decision-making.

Q: Is this platform exclusive to NSW Police?

A:

While customized for NSW Police, comparable data-driven solutions are increasingly being embraced across Australia’s public sector agencies to enhance workforce management.

Q: When is the platform expected to be deployed?

A:

NSW Police has issued a request for proposal, and the deployment schedule will depend on vendor selection and implementation phases in 2024.

Microsoft Launches Updated 13-inch Surface Laptop and Revamped 12-inch Pro as Part of Copilot+ PC Growth

Nicholas Webb on May 8, 2025

Quick Overview: Major Insights from Microsoft’s Recent Surface Releases

Microsoft unveils a new 13-inch Surface Laptop alongside a redesigned 12-inch Surface Pro in Australia as part of the Copilot+ PC series.
Featuring Snapdragon X Plus processors, both models promise improved speed and longer battery life.
The Surface Pro starts at A$1,499; while the Surface Laptop begins at A$1,699.
Surface Pro keyboard is available for A$275 or A$455 when purchased with the Surface Slim Pen package.
Upcoming Windows 11 updates include AI features, an updated Notepad, and a revamped File Explorer.
Features of Copilot+ PC will be available to Windows Insiders starting this month.

Microsoft Broadens Surface Range with New Copilot+ Offerings for Australia

Microsoft is enhancing its Copilot+ PC portfolio with two stylish new models designed specifically for the Australian audience: a sleek 13-inch Surface Laptop and a redesigned 12-inch Surface Pro. Set for local launch on May 20th, these devices promise greater performance, improved AI features, and extended battery life, all while striving to make premium Surface experiences more attainable for Australian consumers.

Surface Pro 12-inch: Portable Power with an Intelligent Redesign

The revamped 12-inch Surface Pro stands as Microsoft’s lightest 2-in-1 device, weighing in at a mere 1.5 pounds (around 680 grams). Inside, it harnesses the power of the Qualcomm Snapdragon X Plus, an ARM-based chip engineered for smart performance alongside prolonged battery endurance. Microsoft emphasizes “all-day” usability, perfect for professionals and students on the move.

New additions include a magnetic Surface Slim Pen holder on the back for effortless charging and storage. The tablet keeps its well-known adjustable kickstand and detachable keyboard, ensuring versatility for both productive and creative tasks.

Microsoft introduces upgraded 12-inch Surface Pro Copilot+ PC for Australia

Surface Laptop 13-inch: Unmatched Battery Longevity in a Surface Device

The latest 13-inch Surface Laptop is the slimmest and most energy-efficient variant introduced to date. Microsoft asserts this model provides the longest battery life in any Surface device, a claim backed by the power-saving Snapdragon X Plus processor and optimized Windows 11 performance.

Crafted from premium aluminum, this model incorporates universal USB-C quick charging and an ultra-responsive keyboard, offering a blend of aesthetics, performance, and durability that professionals on the go are sure to appreciate.

Improved User Input: Revamped Surface Pro Keyboard

The redesigned Surface Pro keyboard emphasizes ergonomics and functionality. It features a smooth matte palm rest, full-sized backlit keys for enhanced visibility in dim conditions, and a precision touchpad that supports adaptive touch for an improved user experience.

At a price of A$275, users can also choose a bundle that includes the Surface Slim Pen for A$455, enhancing the accessory ecosystem’s functionality and convenience.

Windows 11 Advances with AI and Copilot+ Features

Alongside new hardware launches, Microsoft is enhancing the Windows 11 experience. These updates will be introduced to Windows Insiders in phases and are crafted to utilize the NPU (Neural Processing Unit) integrated into the new Copilot+ PCs.

Windows 11 unveils AI-enhanced Start Menu for Copilot+ PCs

New Start Menu with Mobile Companion Integration

Users will soon benefit from a closer connection between their smartphones and PCs. The upgraded Start menu will provide contextual insights and seamless app continuity through a companion mobile application.

AI-Enriched File Explorer and Notepad

File Explorer is set to gain AI enhancements allowing users to automate tasks such as file organization, summarization, and searching. Notepad will also become smarter, adding features for AI-generated text and formatting options.

Expanded Capabilities for Copilot

Microsoft’s AI assistant, Copilot, will be more deeply integrated into Windows. Users can look forward to smarter interactions, task recommendations, and incorporation into primary applications like Paint, Photos, and Snipping Tool, aimed at enhancing productivity and creativity through natural language communication.

Third-Party Apps Optimized with NPU

Developers now have the ability to leverage the NPU in third-party applications, facilitating quicker execution of AI-focused tasks such as real-time image processing, translation, and content generation. This opens avenues for more intelligent and responsive software within the Windows ecosystem.

In Conclusion

Microsoft’s newest Surface Copilot+ PC lineup offers an impressive combination of performance, portability, and AI-driven features. Powered by Snapdragon X Plus processors, the new 13-inch Surface Laptop and 12-inch Surface Pro are finely tailored for the changing needs of contemporary users. With the upcoming Windows 11 upgrades, these devices position Microsoft to effectively compete in the AI-PC landscape while providing enhanced value for Australian consumers.

Q: When will the new Surface Laptop and Surface Pro launch in Australia?

A:

Both devices will be available from May 20th, 2025, via Microsoft’s Australian website and selected retailers.

Q: What are the launch prices for the new Surface devices in Australia?

A:

The Surface Pro (12-inch, 8-core CPU, 16GB RAM, 256GB storage) starts at A$1,499. The Surface Laptop (13-inch, identical specs) is available from A$1,699.

Q: What benefits does the Snapdragon X Plus processor offer?

A:

The Snapdragon X Plus is an ARM-based chip optimized for AI efficiency and battery performance. It enables quicker app launches, seamless multitasking, and extended battery life—making it perfect for mobile productivity and creative endeavors.

Q: How does the Surface Slim Pen integrate with the new Surface Pro?

A:

The Surface Slim Pen magnetically attaches to the rear of the Surface Pro for convenient storage and inductive charging, simplifying portability and use.

Q: What AI capabilities are being added to Windows 11?

A:

New features encompass AI-powered functionalities in File Explorer, AI-enhanced Notepad with text generation capabilities, and expanded Copilot features across system settings and applications like Paint, Photos, and Snipping Tool.

Q: Are these devices appropriate for professional tasks?

A:

Absolutely, featuring 8-core CPUs, 16GB RAM, and optimized AI functionalities, these devices are well-equipped for productivity-related tasks, light content creation, and multitasking—particularly paired with Microsoft 365 applications.

Q: Will third-party applications benefit from the NPU?

A:

Yes, developers now can use the NPU to improve performance in activities such as real-time image processing, voice recognition, and AI-assisted productivity tools, resulting in a smoother user experience.

Q: Where can I get more information or pre-order the latest devices?

A:

You can access further details and place pre-orders by visiting Microsoft’s Australian Surface webpage.

Zoox, Amazon’s Robotaxi Division, Announces Software Recall Due to Safety Issues

Vanessa May on May 7, 2025

Fast Overview

Amazon’s self-driving division Zoox has recalled 270 of its robotaxis following a crash incident in Las Vegas.
The collision involved a vacant Zoox vehicle and a passenger car; fortunately, no injuries occurred.
Zoox’s system inaccurately predicted the actions of another vehicle coming from a side driveway.
A software update has been released to address the problem, which took place at speeds exceeding 64 km/h.
The U.S. safety authority NHTSA has closed one investigation but is still probing another related to Zoox’s vehicle approval process.

Software Recall Underlines Ongoing Issues in Autonomous Driving

Amazon’s autonomous driving arm, Zoox, has voluntarily recalled 270 self-driving vehicles after a minor but significant incident in Las Vegas. The occurrence, which happened on 8 April 2024, involved a vacant Zoox robotaxi and a regular passenger car. While no injuries were reported, the event has reignited worries about the safety and dependability of autonomous technology.

Zoox robotaxi by Amazon recalled due to safety issues

Image credit: Zoox

An Insight into the Collision

Zoox stated that their automated driving technology wrongly anticipated that a car coming from a side driveway would carry on straight. In reality, the vehicle stopped suddenly and yielded, positioning itself on the road’s shoulder. The Zoox robotaxi, expecting it to move, slowed down and turned right—but ultimately did not prevent the crash despite harsh braking.

Zoox found that this issue arises when their vehicles are traveling over 64 km/h while another vehicle slowly merges from a side driveway. This highlighted a flaw in the system’s predictive modeling, prompting the company to suspend operations temporarily and issue a software patch to resolve the defect.

Regulatory Examination and Safety Regulation

The recall comes after a previous investigation by the U.S. National Highway Traffic Safety Administration (NHTSA), which commenced an inquiry into Zoox vehicles in May 2024 after two motorcyclists sustained injuries from unrelated rear-end collisions. These events were linked to unexpected stops from the autonomous vehicles.

Even though NHTSA concluded that particular investigation after Zoox released a software fix, a separate and ongoing inquiry persists regarding the validity of Zoox’s self-certification process for a robotaxi design that lacks conventional driving controls, such as a steering wheel and pedals—a pioneering vehicle framework that prompts regulatory considerations.

Implications for Australia’s Autonomous Future

Although Zoox currently operates only in the U.S., the ramifications of autonomous vehicle technology are felt internationally, including in Australia. As cities like Sydney, Melbourne, and Brisbane pursue smart city explorations and enhanced transport systems, safety events abroad provide vital lessons.

Australia’s National Transport Commission (NTC) has started formulating policy blueprints for the rollout of autonomous vehicles, with frameworks on safety and liability in active creation. Incidents like the one involving Zoox will likely shape these regulations, especially as firms aim to trial AVs on Australian roads in the foreseeable future.

Amazon’s Long-Term Vision for Robotaxis

Amazon purchased Zoox in 2020 for more than US$1.2 billion, making a significant investment in the potential of fully autonomous ride-hailing services. The objective is to create specifically designed vehicles that can operate safely without drivers, ultimately alleviating traffic congestion and reducing emissions in urban places.

Despite the hurdles, Zoox remains dedicated to its goal, affirming that safety is the primary focus of the company. The latest recall, although a setback, also indicates the firm’s readiness to tackle issues proactively—an essential trait in the swiftly changing autonomous mobility landscape.

Conclusion

Zoox, Amazon’s self-driving vehicle sector, has initiated a recall of 270 robotaxis following an incident in Las Vegas caused by a flaw in the vehicle’s predictive software. While the collision did not result in injuries, the case has intensified regulatory scrutiny and revealed persistent issues in AV safety. A software update has been implemented to address the flaw, and inquiries into Zoox’s certification methods remain ongoing. This event serves as a significant reference point for Australia’s own autonomous vehicle preparedness efforts.

Q: What prompted Zoox to issue a vehicle recall?

A:

The recall was initiated after a Zoox robotaxi was involved in a crash due to a software defect that miscalculated the movement of another vehicle coming from a side driveway. This flaw complicated the vehicle’s ability to steer clear of potential collisions in specific circumstances.

Q: Were there any injuries reported in this incident?

A:

No injuries were confirmed. The robotaxi was unoccupied at the time of the crash.

Q: How is Zoox handling the situation?

A:

Zoox has temporarily halted its operations and has rolled out a software update aimed at correcting the predictive errors in its automated driving system.

Q: What role does NHTSA play in this context?

A:

The U.S. National Highway Traffic Safety Administration investigates vehicle safety concerns. It had opened inquiries into Zoox vehicles due to braking issues and certification matters. One investigation has since been closed after the release of a software update, but another is still ongoing.

Q: Will this impact autonomous vehicle deployment in Australia?

A:

Yes. While Zoox does not currently operate in Australia, global incidents have implications for local policies and safety standards. Australia’s National Transport Commission is closely observing international trends as it develops regulations for autonomous vehicles.

Q: What distinguishes Zoox’s robotaxis?

A:

Zoox is creating specially designed, bidirectional robotaxis that do not include conventional driving features like steering wheels or pedals. These vehicles are engineered for complete autonomy from the very beginning.

Q: What’s next for Zoox and other AV enterprises?

A:

Companies such as Zoox will persist in refining their technologies and collaborating with regulators to ensure safe implementation. The journey to wholly autonomous vehicles involves overcoming technological challenges and building public confidence.

Synology Launches New DiskStation for Enterprises Featuring an Impressive 300TB Storage Capacity

Vanessa May on May 7, 2025

Synology Introduces Business-Grade NAS Models in Australia with Up to 360TB Capacity

Quick Overview: Main Features

Synology launches DS1825+ and DS1525+ NAS tailored for SMBs in Australia
Substantial storage capability: expandable up to 360TB with additional units
Equipped with dual 2.5GbE ports and options for 10/25GbE upgrades
Fast performance: DS1825+ achieves read speeds up to 2,239 MB/s
Features dual M.2 slots for SSD caching or flash storage pools
Business-ready tools: Synology Drive, Active Backup Suite, Surveillance Station
Launch date: May 7, 2025, through Synology partners nationwide

Synology presents DS1525+ and DS1825+ NAS with 300TB capacity for business storage solutions

Next-Generation Business Storage Arrives in Australia with Synology’s DS1825+ and DS1525+

Synology has announced the release of two new high-performance NAS solutions — the DiskStation DS1825+ and DS1525+ — designed for small to medium enterprises and tech enthusiasts throughout Australia. These storage powerhouses promise enterprise-level performance, future-proof scalability, and a comprehensive suite of business functionalities, all while providing a remarkable 360TB of raw storage capacity.

Rapid Performance and Flexible Design

Dual 2.5GbE Networking and PCIe Expansion Options

Both models come with dual 2.5 Gigabit Ethernet ports for quick local data transfers. For businesses requiring boosted throughput, the DS1525+ is compatible with the E10G22-T1-Mini module for 10GbE upgrades. The DS1825+ further enhances connectivity with a PCIe 3.0 slot, allowing for 10GBASE-T or up to 25GbE through SFP+/SFP28 NICs for extremely fast network performance — perfect for data-intensive tasks such as video production or substantial backups.

SSD Caching and Flash Storage Capabilities

Each unit incorporates two M.2 NVMe SSD slots, which can be configured for all-flash storage pools or high-speed caching setups. Internal tests indicate that the DS1825+ can achieve sequential read speeds of up to 2,239 MB/s and write speeds of 1,573 MB/s with SSDs. The DS1525+ also demonstrates notable performance, reaching 1,181 MB/s for both read and write speeds, making them ideal for performance-critical applications.

Extensive Storage Scalability

A growth-oriented design is at the core of these NAS units. Both models support up to two DX525 5-bay expansion units, allowing the DS1525+ to achieve 300TB and the DS1825+ a maximum of 360TB of raw storage when equipped with 20TB drives. This modular framework enables businesses to scale storage according to their data needs without the necessity of replacing existing hardware.

Engineered for Dependability and Longevity

Synology has subjected the DS1825+ and DS1525+ to over 7,000 hours of rigorous testing to ensure dependable and steady performance. The company adheres to a strict compatibility list for drives, and the installation of DiskStation Manager (DSM) mandates the use of certified drives to guarantee smooth operation and integration. This meticulous strategy helps uphold optimal uptime, especially for critical business applications.

Robust Software Ecosystem for Enterprise Users

Powered by Synology’s DiskStation Manager (DSM), the new NAS models offer a comprehensive suite of enterprise-quality software tools designed for contemporary businesses.

Synology Drive

Functions as a secure private cloud, allowing teams to collaborate and synchronize files across different devices and locations. It serves as an excellent alternative to Dropbox or Google Drive for organizations seeking complete control over their data.

Active Backup Suite

This all-encompassing backup solution supports Windows, macOS, Linux, virtual machines, and various cloud platforms. It streamlines disaster recovery strategies with versatile off-site backup solutions and centralized management.

Surveillance Station

For enterprises emphasizing physical security, Synology’s Surveillance Station offers a scalable video management system equipped with intelligent analytics, real-time monitoring, and remote access functionalities. It supports a wide range of IP camera models and is well-suited for deployments across multiple sites.

Product Availability in Australia

From May 7, 2025, the DS1825+ and DS1525+ will be accessible through Synology’s authorized resellers and technology partners in Australia. Pricing will vary depending on the configuration, storage options, and reseller pricing structures. With their combination of speed, dependability, and scalability, these NAS models are poised to become integral components of the local business IT landscape.

For more information, visit Synology’s official site.

Conclusion

Synology’s DS1825+ and DS1525+ NAS devices offer an attractive storage solution for small and medium-sized enterprises across Australia. With scalable capacity of up to 360TB, rapid networking capabilities, and powerful business functionalities, these new DiskStations are crafted for those seeking reliability and high performance. As data requirements continue to rise, these NAS devices provide a forward-thinking foundation for secure, efficient, and centralized data management.

Common Questions

Q: Who is the target audience for the DS1825+ and DS1525+?

A:

These NAS devices are perfect for small to medium-sized businesses and professional users looking for a trusted, scalable, and high-performance storage solution for file sharing, backups, and business operations.

Q: What is the maximum storage capacity for the models?

A:

The DS1525+ can support up to 300TB, while the DS1825+ offers a maximum capacity of 360TB of raw storage when using compatible 20TB drives along with expansion units.

Q: Can I enhance the network speed beyond 2.5GbE?

A:

Certainly. The DS1525+ enables 10GbE through the E10G22-T1-Mini module, while the DS1825+ can be upgraded to 10/25GbE using PCIe expansion cards.

Q: What operating system is utilized by these NAS models?

A:

Both models operate on Synology’s DiskStation Manager (DSM), a user-friendly and feature-rich operating system designed for the management of NAS devices.

Q: How do these models enhance data security?

A:

They offer functionalities such as Synology Drive for data control, Active Backup Suite for comprehensive safeguarding, and Surveillance Station for physical security, all managed on a unified platform.

Q: Are these devices energy-efficient?

A:

Yes. Synology NAS products are recognized for their energy efficiency, featuring options for scheduled power on/off, HDD hibernation, and smart cooling systems to lower operational costs.

Q: Do I need specific drives for these NAS devices?

A:

Yes. To ensure stability and seamless integration, Synology necessitates the use of drives listed on their compatibility list, especially for enterprise-level models like these.

Domino’s Pizza Enterprises Launches Internal Developer Platform to Enhance Technological Innovation

wpengine on May 7, 2025

How Domino’s Pizza Enterprises Created a More Intelligent Engineering Future with an Internal Developer Platform

Quick Read: Essential Insights

Domino’s Pizza Enterprises (DPE) has rolled out an Internal Developer Platform (IDP) to optimise software assistance and documentation.
The platform, backed by Atlassian Compass, improves transparency regarding software ownership and component health.
DPE’s engineering workforce comprises over 140 engineers spread across 20 teams, overseeing a global ecommerce framework.
Since the IDP deployment, faster incident response times and enhanced operational efficiency have been observed.
Outdated software components are undergoing modernization and proper documentation within the platform.
Compass connects with Jira, Confluence, and Jira Service Management, with future plans to incorporate New Relic monitoring data.
Scorecards and initiatives are cultivating a culture centred on quality, responsibility, and ongoing enhancement.

Domino's Pizza Enterprises introduces internal developer platform for technological advancement

DPE software engineering manager Andrew Fraser.

Engineering at Scale: Domino’s Worldwide Technical Presence

Domino’s Pizza Enterprises (DPE), the lead franchisor for 12 nations with over 3,700 locations worldwide, has embarked on a significant digital shift by implementing an Internal Developer Platform (IDP) to integrate and optimise its software engineering methodologies.

With a workforce of 140 engineers divided into 20 agile squads, DPE’s main objective is to refine its digital ordering systems, which are vital to its international operations and revenue. “Online ordering is essential for us,” remarks Andrew Fraser, Software Engineering Manager at DPE.

From Chaos to Clarity: The Necessity of an IDP for DPE

In the past, DPE dealt with fragmented documentation, ambiguous software ownership, and inconsistent practices among teams. This led to time-consuming and expensive responses to production incidents. Engineers often struggled to find the right individuals or resources to resolve issues, especially with older software developed by previous employees.

Fraser states, “It’s challenging when you’re unsure who to approach or if the information you have is reliable. It drains time and funds, particularly during ecommerce downtimes.”

Choosing Atlassian Compass: An Ideal Platform Solution

After assessing multiple IDP options, DPE opted for Atlassian Compass because of its smooth integration with the existing Atlassian tools—Jira, Confluence, and Jira Service Management. Compass functions as a central software catalogue, consolidating details about each software component, including owners, documentation, dependencies, and health indicators.

“Since our activities are tracked and our knowledge is stored within the Atlassian suite, a software catalogue that integrates seamlessly makes it efficient,” Fraser observed.

Enhancing Incident Response and Developer Independence

Compass’s component homepages have evolved into a definitive source of truth for both engineering and support teams. These pages feature comprehensive documentation, dashboards, dependency maps, and links to monitoring tools—enabling developers and IT support personnel to resolve issues more swiftly and effectively.

This has already yielded results. “In ecommerce, every minute of decline affects sales. Compass aids us in retrieving information quicker, which saves the business money,” Fraser mentioned.

Scorecards, KPIs, and Ensuring Quality

A standout capability of Compass is its scorecard system, which DPE employs to evaluate the condition of its software components. Scorecards monitor metrics like test coverage, documentation adequacy, and uptime. These insights assist managers in prioritising updates to legacy systems and establishing measurable KPIs for their teams.

Fraser explained, “Scorecards help identify components that require focus. It’s a tool to ensure quality and speed in software delivery.”

Integrations: Establishing a Fully Connected DevOps Pipeline

Although the Compass integrations continue to mature, DPE is advancing. A custom script currently channels unit test results into the platform, and efforts are underway to sync Compass with Jira Service Management for enhanced incident tracking. Furthermore, service-level monitoring data from New Relic will soon be incorporated into health scorecards to monitor compliance and performance.

“We aim to directly connect support desk concerns to components. That will further reduce incident response durations,” Fraser said.

Future Prospects: Initiatives and Ongoing Enhancement

Fraser also has been given early access to a new Compass feature called “campaigns” (soon to be rebranded as “goals”), which ties into scorecards and enables leadership to set and monitor progress towards engineering objectives (OKRs/KPIs). “It’s going to assist us in addressing the quality issues that matter,” Fraser noted.

Conclusion

Domino’s Pizza Enterprises has effectively launched an Internal Developer Platform powered by Atlassian Compass to simplify software support, elevate documentation practices, and expedite incident responses. This initiative forms a crucial element of the company’s wider drive towards engineering excellence and digital transformation. With expanding integrations and data-driven tools like scorecards and campaigns, DPE is establishing a new benchmark for scalable, high-quality software development in the dynamic retail and ecommerce environments.

Q&A: Essential Information

Q: What is an Internal Developer Platform (IDP)?

A:

An IDP is a consolidated system that aids engineering teams in managing software components, streamlining workflows, and enforcing best practices. It typically features service catalogues, documentation, monitoring, and metrics dashboards.

Q: Why did Domino’s Pizza Enterprises implement an IDP?

A:

DPE adopted an IDP to clarify software ownership, reduce incident response times, and enhance code quality across its ecommerce platforms. The platform addresses issues associated with legacy systems and team onboarding.

Q: What platform did DPE choose and why?

A:

DPE selected Atlassian Compass due to its natural integration with Jira, Confluence, and Jira Service Management—tools already fundamental to DPE’s operations. Compass also offers feature-rich dashboards and scorecards.

Q: How does Compass enhance incident response?

A:

Compass allows teams to readily identify software owners, dependencies, and documentation during incident occurrences. This minimizes downtime and mitigates revenue loss during ecommerce interruptions.

Q: What are scorecards in Compass used for?

A:

Scorecards assess the health of software components based on metrics such as test coverage, documentation, and monitoring. They facilitate prioritisation of technical debt resolution and guide KPIs for engineering teams.

Q: What integrations are planned for the future?

A:

DPE plans to integrate Compass with New Relic for performance data and Jira Service Management to connect support tickets with software components. Alert metrics will also be presented in Compass for enhanced visibility.

Q:

Transport for NSW Intensifies SAP Ariba Utilization to Enhance Procurement Efficiency

wpengine on May 6, 2025

Brief Overview

Transport for NSW (TfNSW) is augmenting its utilization of SAP Ariba to improve supplier risk management and operational procurement efficiency.
A new module for Supplier Risk Management is set to launch in December 2024.
The department has extended its SAP Ariba licenses for another three years for a total of $24 million.
Since 2017, TfNSW has employed SAP Ariba modules such as Strategic Sourcing, Ariba Network, Ariba Catalog, and Guided Buying.
In November 2023, TfNSW transitioned to a cloud-based ERP system SAP S/4 HANA to achieve greater data accuracy and informed decision-making.
Additional SAP tools in use include Analytics Cloud, SuccessFactors for human resources, and Concur for expense management.

Transport for NSW Enhances SAP Ariba Functionalities for Better Procurement

Transport for NSW enhances SAP Ariba application in procurement overhaul

Transport for NSW (TfNSW) is greatly enhancing its digital procurement functions by deepening its integration of SAP Ariba, a well-known cloud-based procurement tool. The forthcoming phase of implementation will introduce the Supplier Risk Management module, designed to strengthen supplier evaluation and continuous risk assessment related to third-party vendors.

Enhancement of Supplier Risk Management

Scheduled for rollout in December 2024, the Supplier Risk Management module will assist TfNSW in recognizing possible dangers within its supply chain. This initiative arises during a period when public sector organizations face growing demands to ensure ethical sourcing while mitigating reputational, operational, and financial hazards.

The module delivers real-time risk analytics pertaining to financial stability, operational issues, environmental standards, and adherence to regulations. Equipped with this information, procurement teams can make more strategic choices and respond rapidly as risks arise.

Renewed Commitment: $24 Million License Renewal

To facilitate this expansion, TfNSW has renewed its SAP Ariba license for an additional three years, allocating $24 million to continue utilizing the complete array of modules. This extension highlights the department’s dedication to digital advancement and procurement excellence.

Since 2017, TfNSW has implemented a variety of SAP Ariba modules, including:

Strategic Sourcing: Assists in supplier negotiations and contract oversight.
Ariba Network: Links buyers with suppliers worldwide for efficient transactions.
Ariba Catalog: Provides a centralized platform for accessing supplier products and services.
Guided Buying: Launched in 2024, this module improves user engagement for internal purchasing.

TfNSW states that the platform has revolutionized procurement by delivering a seamless, end-to-end solution from sourcing through to payment.

Transitioning to SAP S/4 HANA: A Move to Cloud ERP

TfNSW successfully transitioned from SAP ECC to SAP S/4 HANA, a state-of-the-art cloud-based ERP system, in November 2023. This transition has led to marked enhancements across finance, HR, supply chain, procurement, and asset management operations.

The S/4 HANA platform provides real-time analysis and improved data accuracy, fostering better decision-making and operational flexibility. Its in-memory database capacity accelerates handling large data volumes, essential for a substantial and intricate entity like TfNSW.

Supportive Tools: Analytics, HR, and Expense Management

In addition to SAP Ariba and S/4 HANA, TfNSW utilizes various other SAP tools to bolster its enterprise functions:

SAP Analytics Cloud: Utilized for real-time insights and on-demand analytics.
SAP SuccessFactors: Oversees HR functions including hiring, performance management, and training.
SAP Concur Expense: Streamlines management and reimbursement of employee expenses.

TfNSW claims that these tools collectively enhance transparency, workforce productivity, and overall organizational performance.

Encouraging Innovation and Ongoing Enhancement

With the groundwork established by SAP Ariba and S/4 HANA, TfNSW intends to continually refine its procurement strategies. The incorporation of progressive digital tools not only guarantees compliance and efficiency but also positions the department as a pioneer in public sector innovation.

As the agency intensifies its supplier risk oversight and digital procurement efforts, it sets a high standard for other government bodies seeking modern, data-centric enterprise solutions.

Conclusion

Transport for NSW is advancing its digital transformation through an expanded SAP Ariba platform that emphasizes supplier risk management. With a $24 million investment and migration to SAP S/4 HANA, the department is improving procurement transparency, data-driven decision-making, and operational efficiency. These initiatives mirror a wider trend in the public sector towards cloud-centric, integrated enterprise solutions.

Q: What is the role of SAP Ariba’s Supplier Risk Management module for TfNSW?

A:

This module enables Transport for NSW to assess suppliers, track risks in real-time, and enhance decision-making through insights into financial, environmental, and operational risks.

Q: How much is TfNSW investing in SAP Ariba over the next three years?

A:

TfNSW has pledged $24 million to maintain its SAP Ariba licenses for an additional three years, ensuring access to all current modules and implementing new features such as risk management.

Q: What advantages has TfNSW experienced since shifting to SAP S/4 HANA?

A:

The transition to SAP S/4 HANA has enhanced data integrity, operational effectiveness, and decision-making throughout the organization by facilitating real-time analytics and scalability through the cloud.

Q: Which SAP modules are presently utilized by TfNSW?

A:

TfNSW currently employs SAP Ariba (Strategic Sourcing, Network, Catalog, Guided Buying), SAP S/4 HANA, SAP Analytics Cloud, SAP SuccessFactors, and SAP Concur Expense.

Q: Why did TfNSW implement the Guided Buying module in 2024?

A:

The Guided Buying module was introduced to simplify the internal requisition process, making it more accessible for employees to request goods and services through a straightforward interface.

Q: How does SAP Ariba enhance procurement processes?

A:

SAP Ariba streamlines procurement by providing an integrated platform that encompasses all stages from sourcing to payment, improving compliance, cost management, and supplier collaboration.

Q: How does this digital transformation position TfNSW within the public sector?

A:

By pioneering cloud-based ERP and procurement advancements, TfNSW establishes a benchmark for digital transformation in the government sector, improving transparency, accountability, and operational effectiveness.