Sunshine Coast Council Introduces AI-Enhanced Kiosk to Support Residents In-Person
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Brief Overview
- The Sunshine Coast Council is piloting an AI-driven kiosk at its office in Maroochydore.
- This avatar, known as Laura, utilizes Microsoft Azure OpenAI and was created by Soulbotix.
- Laura aims to help residents with common council questions such as rubbish collection days and where to find offices.
- The trial is scheduled to last until May and will assess functionality, public response, and possible scalability.
- This project highlights an increasing trend of incorporating AI into local government services in Australia.
Sunshine Coast Council Adopts AI for Community Interaction

The Sunshine Coast Council is pioneering a new approach in civic engagement through the testing of an innovative AI-powered kiosk at its City Hall in Maroochydore. Created by the Queensland technology company Soulbotix, this kiosk features a virtual assistant named Laura — an avatar supported by Azure OpenAI and trained on a self-managed version of ChatGPT’s extensive language model.
Introducing Laura: The Digital Representative of Council Services
Capabilities of Laura
Laura is equipped to address a variety of general inquiries related to the council, such as garbage collection timings, information on council office locations, and the procedure for reporting maintenance concerns. By utilizing AI, the digital assistant can process natural language and provide immediate responses to in-person inquiries. This offers a practical solution for residents seeking faster service without having to wait for a human representative.
Technology Supporting the Avatar
Laura operates on Microsoft’s Azure OpenAI platform, combining generative AI with digitally rendered imagery. The AI is trained with what the council refers to as “varied datasets,” although exact details remain confidential. The language model works similarly to ChatGPT but is adapted and hosted specifically for local government functions.
Testing Phase and Assessment
Evaluating Effectiveness and Community Feedback
The trial commenced in December and will extend through May. During this period, the council will examine the efficiency of the system, gauge public reception, and evaluate the technical framework necessary to maintain it. A representative of the council indicated that insights gathered from the trial will guide decisions on future implementations, which could include expansions to other locations and additional use cases.
Cost and Scalability Factors
Another vital aspect of the trial is to investigate the cost factors and feasibility of expanding the initiative. Considerations around installation, maintenance, and return on investment will all play a role in the assessment process. If successful, this could lead to widespread adoption of AI interfaces in other departments or councils across Australia.
The AI Movement in Australian Government Services
Wider Trends Across the Country
The Sunshine Coast Council is part of a larger movement towards AI-driven efficiency. Numerous councils in Australia are either exploring or have already implemented AI technologies to enhance service delivery and streamline operations. For example, the Brisbane City Council has experimented with chatbots for customer support, and the City of Melbourne is using AI to enhance urban planning and traffic control.
Advantages and Issues
While AI promises efficiency, availability, and reduced costs, it also brings concerns regarding privacy, data protection, and accessibility. It remains essential for councils to ensure equitable service delivery across all demographic groups, particularly for those who may not be tech-savvy.
Conclusion
The AI-powered kiosk initiative by the Sunshine Coast Council symbolizes a progressive step towards modern public service delivery. By incorporating advanced AI capabilities such as Azure OpenAI into local governance, the council is establishing a benchmark for more intelligent and engaging civic interaction. As the trial proceeds through May, the results will likely shape the approach of other councils in Australia regarding AI adoption in the near future.
Q: What is the function of the AI-powered kiosk in Maroochydore?
A:
The kiosk is designed to assist residents with various council inquiries, including waste collection schedules, office locations, and maintenance reporting by facilitating real-time, face-to-face communication through the AI avatar named Laura.
Q: Who is responsible for creating the AI avatar Laura?
A:
Laura was created by Soulbotix, a technology firm in Queensland, and is powered by Microsoft Azure OpenAI.
Q: What technology supports Laura’s functionalities?
A:
Laura is built upon a self-hosted variant of ChatGPT’s language model integrated within Azure OpenAI, which enables her to comprehend and respond to an extensive range of questions in natural language.
Q: What is the duration of the trial, and what are its objectives?
A:
The trial commenced in December and will continue until May. Its goals include assessing Laura’s effectiveness, gauging public acceptance, and determining the technical needs for future use.
Q: Will Laura take over jobs from human council staff?
A:
No, Laura is meant to supplement the existing workforce by managing routine inquiries, thus allowing human staff to concentrate on more complex matters and provide tailored support.
Q: What comes after the trial concludes?
A:
Following the trial’s conclusion, the Sunshine Coast Council will evaluate the findings to decide whether to extend, modify, or halt the AI kiosk’s usage, including considerations for locations, formats, and associated costs.
Q: Are similar technologies being utilized in other areas of Australia?
A:
Indeed. Various councils such as Brisbane and Melbourne are also investigating AI solutions for customer service, planning, and operational efficiencies, reflecting an increasing trend of digital evolution in local governance.
Q: How do residents benefit from this?
A:
Residents enjoy quicker, 24/7 access to council information, shorter wait times, and a more engaging and interactive experience when seeking assistance at council offices.