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Australia Post Teams Up with Adobe for Customer Experience Revamp


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Australia Post Collaborates with Adobe for Customer Experience Enhancement

Quick Overview

  • Australia Post teams up with Adobe to elevate digital customer engagement.
  • The effort aims to bring together creativity, marketing, and AI for tailored experiences.
  • Adobe’s solutions will optimize content creation and refine backend operations.
  • This transformation is in line with Australia Post’s Post26 strategy to prepare for the future.

Australia Post’s Strategic Alliance with Adobe

Australia Post engages Adobe for customer experience improvement

(L-R) Shantanu Narayen, Adobe chair and CEO and Paul Graham, Group CEO and Managing Director of Australia Post.

Australia Post is initiating a major digital transformation journey by utilizing Adobe’s tools to enhance customer interaction with its digital offerings. This strategic collaboration is intended to merge creativity, marketing, and AI to provide customized experiences on a larger scale.

Improving Customer Engagement

The main objective of this partnership is to personalize customer interactions, allowing them to execute transactions more smoothly and conveniently. Adobe’s systems will enable better collaboration between creative and marketing teams, optimizing content creation processes and enriching the overall customer journey.

Utilizing AI and Real-time Insights

By incorporating Adobe’s generative AI features, Australia Post intends to enhance the creation of distinctive content for digital marketing and ecommerce. Michael McNamara, Executive General Manager of Enterprise Services, emphasized the significance of leveraging AI and real-time insights to grasp customer requirements, customize services, and simplify interactions.

Aligning with the Post26 Initiative

This project is integral to Australia Post’s extensive Customer Experience Transformation (CXT) program, which has previously integrated technologies from Salesforce and Microsoft. As a pivotal technical component of the Post26 strategy, this evolution aims to secure Australia Post’s future by positioning it as the go-to partner for ecommerce deliveries.

Conclusion

Through its collaboration with Adobe, Australia Post is set to transform its digital customer interactions. By integrating cutting-edge technologies, the postal service aspires to provide more personalized, efficient, and seamless experiences. This evolution is a vital element of Australia Post’s Post26 strategy, equipping the organization for sustained success in the digital era.

Q&A

Q: What is the main objective of Australia Post’s partnership with Adobe?

A: The aim is to enhance digital customer interactions using Adobe’s software to offer personalized experiences and streamline backend processes.

Q: How will Adobe’s technology affect Australia Post’s operations?

A: Adobe’s platforms will integrate creativity, marketing, and AI, enhancing content production workflows and facilitating smoother customer transactions.

Q: What does the Post26 strategy entail?

A: The Post26 strategy is Australia Post’s roadmap for future-proofing the organization by becoming the preferred partner for ecommerce deliveries and boosting digital capabilities.

Q: How is this transformation related to previous initiatives by Australia Post?

A: This endeavor builds on earlier technology integrations, such as Salesforce and Microsoft, as part of a comprehensive Customer Experience Transformation program.

Q: What role does AI play in this transformation?

A: AI is utilized to gain insights into customer needs, customize services, and enhance interactions, thereby elevating the overall customer experience.

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Poll Uncovers Starlink’s Interference with Radio Astronomy Telescopes


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Impact of Starlink Satellites on Radio Astronomy

Brief Overview

  • SpaceX’s Starlink satellites are affecting radio astronomy observations.
  • A study by Curtin University identified more than 112,000 radio emissions from Starlink satellites.
  • Interference impacts as much as 30% of the images obtained by radio telescopes.
  • Unintended electromagnetic radiation (UEMR) poses a serious concern.
  • There is ongoing constructive engagement between CIRA and SpaceX.
  • Other low Earth orbit (LEO) satellite constellations, such as Amazon’s Kuiper, are also in the pipeline.

Examining Starlink’s Influence on Radio Astronomy

Recent findings from the Curtin Institute of Radio Astronomy (CIRA) at Curtin University reveal substantial interference from SpaceX’s Starlink satellites on radio astronomy observations. The investigation took place over four months and underscored the mounting challenges astronomers face due to the rising number of low Earth orbit (LEO) satellites.

Interference from Starlink and radio astronomy

Insights from the Study

The team at CIRA discovered over 112,000 radio emissions from 1,806 Starlink satellites through the Murchison Widefield Array (MWA) and the Engineering Development Array 2 (EDA2), the prototype for the Square Kilometre Array (SKA). Shockingly, interference was present in up to 30% of the images obtained.

Unintended Electromagnetic Radiation (UEMR)

An important finding was the detection of unintended electromagnetic radiation (UEMR) from these satellites. Signals from 703 satellites in the 150.8 megahertz range, which should not have been detected, were observed. This radiation is likely emanating from satellite subsystems like electronics, propulsion, or avionics.

Regulatory Measures and Industry Response

Professor Steven Tingay, the executive director of CIRA, indicated that Starlink is not breaching any existing regulations. The interactions between CIRA and SpaceX have been productive, and collaborative efforts are being developed to tackle these issues.

The Wider Landscape: Other LEO Constellations

The emergence of LEO satellite constellations is not solely confined to Starlink. Amazon’s Kuiper and Eutelsat’s OneWeb are also initiating large-scale constellations, alongside plans from Shanghai Spacecom Satellite Technology and Russia’s Sfera. These advancements emphasize the necessity for global collaboration and regulation in space technology.

Conclusion

The study from Curtin University emphasizes the profound effects of Starlink satellites on radio astronomy, particularly concerning unintended electromagnetic radiation. Although existing regulations are not being breached, the results indicate the need for continued dialogue and collaboration between space enterprises and the scientific community to lessen these effects as the quantity of LEO satellites increases.

Q&A Segment

Q: What is the primary concern regarding Starlink satellites and radio astronomy?

A: The foremost concern is the interference from unintended electromagnetic radiation (UEMR) emitted by Starlink satellites, which disrupts radio telescope observations.

Q: What insights did Curtin University’s study provide?

A: The research identified over 112,000 radio emissions from Starlink satellites, with interference detected in up to 30% of the images.

Q: Are Starlink satellites in breach of any regulations?

A: No, Starlink is complying with current regulations, and the discussions between CIRA and SpaceX have been positive.

Q: What other LEO satellite constellations are in progress?

A: Other constellations include Amazon’s Kuiper, Eutelsat’s OneWeb, and future launches by Shanghai Spacecom Satellite Technology and Russia’s Sfera.

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Government Reveals Local GPT-4o for Australian Public Sector


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Australia Adopts AI with Domestic GPT-4o Deployment

Overview

  • The national government has introduced a locally-hosted version of GPT-4o for the Australian Public Service (APS).
  • This effort is part of the GovAI initiative, aimed at increasing AI utilization in public services.
  • The project is presently in a closed beta stage but is set to grow by November.
  • Key contributors in the AI hosting domain include Microsoft and Amazon.
  • New AI tools for personnel feature the Assessment Assistant and Knowledge Assistant applications.
  • The GovAI task force provides support for the initiative through technical know-how and training.

Background

The Australian government has made a notable advancement in integrating artificial intelligence by discreetly launching an onshore version of OpenAI’s GPT-4o for the Australian Public Service (APS). This action is a component of a comprehensive strategy aimed at boosting AI capabilities within governmental bodies, referred to as the GovAI initiative.

Australian government launches local GPT-4o for public service

Overview of the GovAI Initiative

The GovAI program, spearheaded by the Department of Finance, aims to optimize AI usage across the APS. By granting access to leading-edge AI resources, the initiative aspires to minimize resource repetition and encourage innovation in governmental procedures. At present in a closed beta phase, GovAI plans to broaden its reach by November, facilitating greater involvement among government entities.

AI Hosting and Integration

Since January, preliminary measures have been implemented to incorporate AI hosting capabilities within the APS. Microsoft-powered AI hosting is integrated into the GovTEAMS platform, with early proposals for Amazon-hosted AI services in progress, anticipated to be operational by the end of FY25. These initiatives establish a solid foundation for AI implementation throughout the government.

Introduction of New AI Applications

The APS has rolled out a new AI chat application and created two prototype applications to improve service delivery. The Assessment Assistant app offers initial evaluations for applications or submissions, like grant requests. In addition, the Knowledge Assistant app enables staff to investigate complex datasets, including procurement regulations, highlighting the tangible advantages of AI integration.

Security and Development Protocols

To bolster these initiatives, application designs undergo security assessments and templated applications are being formulated. These efforts promote expedited and secure development for smaller governmental agencies, guaranteeing that AI functionalities adhere to rigorous security norms.

Training and Assistance

A dedicated GovAI task force, comprised of technical specialists from various government sectors, backs the program. Training on AI frameworks, including Gemini, Claude, and GPT, is provided to ensure staff can effectively leverage these technologies. The program will also entertain new AI frameworks and hosting solutions by November.

Conclusion

The strategic implementation of GPT-4o by the Australian government for the public service signifies a critical achievement in AI adoption. Through the integration of AI solutions and stimulation of innovation, the GovAI initiative seeks to improve effectiveness and service provision across governmental agencies. With continued support and training, this initiative is poised to revolutionize public service operations in Australia.

Q: What is the objective of the GovAI program?

A: The GovAI program aims to promote AI adoption within the Australian Public Service, offering access to AI resources to boost efficiency and lessen resource redundancy.

Q: Which organizations are participating in AI hosting services?

A: Microsoft and Amazon play significant roles in delivering AI hosting services under the GovAI program framework.

Q: What new AI applications have been launched?

A: The Assessment Assistant app and Knowledge Assistant app have been created to give staff insights into applications and to navigate complex datasets, respectively.

Q: When will the GovAI program undergo expansion?

A: The program is expected to expand by November, enabling additional government entities to engage.

Q: In what way does the GovAI task force assist the program?

A: The task force delivers technical expertise and training on various AI models to guarantee government staff’s effective use of AI resources.

Q: What security measures are in place for new AI applications?

A: High-level design documentation for security-assessed applications and templated applications are being created to ensure efficient and secure development practices.

Victoria’s Technology Trailblazers Shine at 2025 VIC iAwards


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Leading tech figures in Victoria shine at the 2025 VIC iAwards

Quick Overview

  • The 2025 VIC iAwards honour Victoria’s premier digital innovations.
  • Categories feature Business, Government, Non-Profit, Start-Up, Sustainability, Education, and Technology.
  • Featured projects include AI-enhanced cybersecurity and hydrogen-electric propulsion systems.
  • Winners will participate in the National iAwards Gala Dinner in August.

Victoria’s Technological Prowess Displayed

The 2025 VIC iAwards showcased Victoria’s thriving tech landscape, orchestrated by the Australian Information Industry Association (AIIA). The event highlighted digital innovations transforming sectors and enhancing lives. From AI-led initiatives to eco-friendly technologies, the awards emphasised Victoria’s strength in technological advancements.

The ceremony, attended by Hon. Danny Pearson MP, reaffirmed the state’s dedication to a vibrant tech ecosystem. AIIA CEO Simon Bush commended the innovators for bolstering Victoria’s digital growth.

Business & Industry Solutions

WorkPro Ready by WorkPro

This AI-driven platform streamlines hiring by automating compliance, background verifications, and training. Equipped with a digital employment wallet, it enhances and expedites workforce management.

Government & Public Sector Innovations

CyberAlly by CSIRO’s Data61, CyberSecurity CRC

An AI-embedded assistant for Slack, CyberAlly helps security teams handle cyber alerts with a graph-driven knowledge repository, improving real-time incident management.

Smart-LX by Swinburne University of Technology

Smart-LX employs AI and solar energy to provide immediate alerts at passive level crossings, enhancing safety in remote locations cost-effectively.

Protecting Our Students by Department of Education Victoria

This initiative safeguards over 800,000 users by utilising Microsoft’s Information Barriers, prioritising child safety in collaborative environments.

Not-for-Profit & Community Solutions

MOST by Orygen Digital

MOST is a digital mental health platform designed for youth aged 12-25, merging clinical assistance and peer engagement for a scalable solution alongside traditional care.

Start-Up Innovations

Drone-Hand by Drone-Hand Pty Ltd

This drone technology delivers real-time insights for livestock management, replacing manual checks with automation for greater precision in agriculture.

Minikai by Minikai Pty Ltd

Minikai’s AI agents automate regulatory documentation in disability and aged care, allowing caregivers to dedicate more time to direct support while ensuring adherence to regulations.

Sustainability & Environmental Solutions

Hydrogen-Electric Propulsion by Stralis Aircraft

Stralis Aircraft’s cutting-edge system boosts aircraft performance while minimising emissions, paving the way for a more sustainable aviation sector.

Student & Education Solutions

TAPI by Brisbane Girls Grammar School

TAPI promotes preschool autonomy through a task-assistant platform, fostering early education in an innovative way.

Technology Platform Innovations

Corella by Queensland Department of Education with CDSB

Corella leverages generative AI to enhance educational experiences, empowering both students and instructors in Queensland.

Neurodesk by The University of Queensland

Neurodesk provides a platform for sophisticated neuroimaging analysis, facilitating research in intricate neurological investigations.

Potential Platform by WithYouWithMe

This AI-powered platform aligns skills with opportunities, supporting workforce development for individuals and organizations.

The winners will vie for recognition at the National iAwards Gala Dinner in August, receiving backing from industry leaders such as Optus, Lenovo, and Deloitte, highlighting Victoria’s leadership in tech innovation.

For further details, visit AIIA.

Summary

The 2025 VIC iAwards showcased Victoria’s pivotal role in digital innovation across multiple sectors, with winners moving forward to earn national acclaim. The event spotlighted groundbreaking solutions in AI, cybersecurity, sustainable technologies, and more, cementing Victoria’s reputation as a tech centre.

Q: What is the VIC iAwards?

A: The VIC iAwards recognise digital innovation in Victoria, honouring solutions that transform sectors and enhance lives.

Q: Which sectors were spotlighted in the 2025 awards?

A: Categories included Business, Government, Non-Profit, Start-Up, Sustainability, Education, and Technology.

Q: Who was present at the event?

A: The occasion was attended by Hon. Danny Pearson MP and tech leaders from across Victoria, showcasing the state’s dedication to tech innovation.

Q: What are some significant innovations from the awards?

A: Innovations featured included AI-powered cybersecurity tools, a hydrogen-electric aircraft propulsion mechanism, and digital mental health resources for young people.

Q: What is the next step for the winners?

A: Winners will compete at the National iAwards Gala Dinner in August for national recognition.

Q: How do the awards influence Victoria’s tech ecosystem?

A: The awards emphasize Victoria’s leadership in tech innovation, attracting support from prominent industry stakeholders and cultivating a vibrant tech environment.

NDIA Unveils Bold Overhaul of Scheme System Architecture


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NDIA’s Strategic IT Revamp: A Modular Framework

NDIA initiates architectural redesign of scheme systems

Quick Read

  • NDIA is transitioning from a monolithic to a modular IT structure.
  • Incorporates microservices, event-driven systems, and service mesh technology.
  • Emphasis on overhauling financial, claims, and CRM platforms.
  • Costs of the PACE platform have surged from $27M to $135M.
  • Strategic transformation seeks to improve NDIS efficiency.
  • New funding of $83.9M earmarked for IT enhancements.

Adopting a Modular IT Framework

The National Disability Insurance Agency (NDIA) is undertaking a major IT transformation, shifting from a conventional monolithic system to a more versatile, modular framework. This transition will emphasize event-driven systems, microservices, and service mesh technologies as appropriate, indicating a strategic progression towards a more dynamic and flexible IT environment.

Revamping Essential Platforms

As part of this overhaul, NDIA intends to redesign several crucial platforms and functionalities. Major focus areas comprise financial and debt management, claims processing, and workload distribution. Moreover, foundational components such as streaming architecture, marketing strategies, and communication systems will also experience substantial modifications.

Issues with PACE Platform

The agency’s primary CRM platform, referred to as PACE, has come under scrutiny for its rising costs—growing from an initial $27 million to $135 million. Additionally, there have been parliamentary inquiries related to gifts and hospitality provided by its vendor, Salesforce, further complicating the platform’s assessment and functionality.

A Future-Ready Ecosystem

The strategic transformation undertaken by the NDIA aims to cultivate a future-ready scheme and payments platform ecosystem. This initiative is designed to seamlessly connect NDIA participants and providers, promoting improved collaboration throughout the value chain, and delivering the National Disability Insurance Scheme (NDIS) more effectively and respondently.

Support for Varied Technology Stacks

The planned architecture will accommodate diverse technology stacks customized to the unique demands of each service. This methodology aspires to establish a more interconnected and streamlined ecosystem for all involved stakeholders.

Funding and Prospective Developments

After an internal report underscoring the necessity for a unified digital transformation strategy, NDIA has secured $83.9 million in new funding. This financial injection aims at creating or enhancing IT systems related to fraud case management, claims evaluation, and identity verification, ensuring that the NDIS continues to advance with a robust and secure IT framework.

Overview

The NDIA’s ambitious IT revamp signifies a critical juncture in the agency’s strategy to bolster efficiency and responsiveness in delivering the NDIS. By embracing a modular framework, the NDIA is preparing for a more seamless and integrated service experience for participants and providers alike.

Q: Why is NDIA transitioning to a modular IT framework?

A: The modular framework provides enhanced flexibility, adaptability, and facilitates more efficient integration of tailored services.

Q: What difficulties has the PACE platform encountered?

A: The PACE platform has faced considerable cost increases and has been examined for vendor-related concerns regarding gifts and hospitality.

Q: How will this transformation benefit NDIS participants and providers?

A: The transformation strives to create a connected ecosystem that enhances collaboration and optimizes service delivery across the NDIS value chain.

Q: What is the importance of the $83.9 million funding?

A: This funding is vital for establishing IT systems focused on fraud detection, claims evaluation, and identity verification, ensuring a robust and secure infrastructure for the NDIS.

Google Pixel Buds Pro 2 Review


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Google Pixel Buds Pro 2 – Wireless Earbuds with Active Noise Cancellation – Bluetooth Headphones – Wintergreen

Zeekr Teams Up with UFC Champion Robert Whittaker to Promote High-End Electric Vehicles in Australia


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Quick Read

  • UFC champion Robert Whittaker has been named the new representative for Zeekr in Australia.
  • Zeekr is enhancing its upscale electric vehicle selection in Australia.
  • Available models include the Zeekr X and 009, with the 7X debuting soon.
  • The 009 features luxurious options and a range reaching up to 686 km.
  • Zeekr’s innovative ‘Golden Battery’ promises fast charging abilities.

Zeekr and Robert Whittaker: A Powerful Collaboration

The international electric vehicle brand Zeekr has taken a notable step in the Australian market by unveiling Robert Whittaker, an esteemed UFC fighter and former Middleweight Champion, as its brand ambassador. With over 510,000 vehicles sold worldwide, Zeekr aims to impact Australian roads by merging state-of-the-art technology with family-oriented designs.

Robert Whittaker, renowned for his skills in MMA, contributes his reputation for power, accuracy, and family principles to the Zeekr brand, representing the core values of Zeekr.

Zeekr’s Arrival in Australia

Although Zeekr is a relatively fresh name in the Australian automotive scene, it launched in August 2024 and already has 11 dealers across the nation. The models currently available include the Zeekr X and 009, with the eagerly awaited 001FR previewed at the recent EV Show in Melbourne.

Innovative features like the ‘Golden Battery’, which can charge from 0-80% in a mere 15 minutes, underscore Zeekr’s dedication to cutting-edge technology. This capability will be included in the forthcoming 7X model, expected to arrive in the latter half of 2025.

Combining Performance and Family Needs

Inside the octagon, Whittaker displays a fusion of concentration and dynamic energy, a quality mirrored in Zeekr’s flagship people mover, the 009. As a father of five, he understands the importance of a vehicle that harmonizes performance with comfort, an essential for his hectic lifestyle.

“What attracted me to the Zeekr brand and its 009 people mover wasn’t only the performance, it was its compatibility with my life. With five children and a busy routine, I require something that leads in design, technology, and performance and importantly, is enjoyable to drive. Zeekr excels on every level.”Robert Whittaker, Professional MMA Fighter, Zeekr Australia.

Current and Future Zeekr Lineup

The Australian offerings from Zeekr presently feature the Zeekr X, a luxurious urban crossover SUV, and the Zeekr 009, a high-end people mover. The upcoming Zeekr 7X, a midsize family SUV, will soon enhance choices for Australian consumers, delivering a top-tier electric driving experience with advanced features and sophisticated design.

Enjoy Rapid Performance

The Zeekr 009 is distinguished by its dual-motor setup, sprinting from 0 to 100 km/h in just 4.5 seconds. With immediate torque, it delivers the explosive power that Whittaker embodies, and a driving range of up to 686 km (WLTP) makes long-distance travel effortlessly manageable.

Redefining Luxury and Comfort

Inside the 009, passengers enjoy a lavish experience with heated, ventilated, and massaging seats for ultimate relaxation. A 10.25-inch touchscreen and a 3,000W audio system turn the cabin into a hub of entertainment.

“It’s like having a spa on wheels for my wife and me, and a movie theater for the kids,”Robert Whittaker, Professional MMA Fighter, Zeekr Australia.

A Traveling Retreat

For Whittaker, the Zeekr 009 is more than mere transportation; it serves as a refuge. After strenuous training sessions, he depends on the vehicle’s ultra-quiet cabin and smart features to relax and recharge.

“Following an intense session, I just want to unwind – and the 009 makes it effortless. The seats, the serene cabin, the technology; it feels like stepping into another realm. It enables me to reset, whether I’m going home or heading to the next challenge. With seating for up to six and a cabin designed for complete comfort, the 009 is a traveling haven my family and I genuinely adore.”Robert Whittaker, Professional MMA Fighter, Zeekr Australia.

Vehicles Designed by Champions

The Zeekr 009 is designed for discerning individuals demanding excellence, offering a blend of power and refinement reflective of Whittaker’s life approach. Its smart cabin and smooth ride create a calm and controlled atmosphere, ideal for families on the go or high-performance lifestyles.

“Robert exemplifies the balance of strength and serenity that characterizes the Zeekr brand. He’s an elite athlete, a devoted family man, and someone who prioritizes quality in every aspect of his life. That’s exactly who the 009 is engineered for.”William Zhou, General Manager, Zeekr Australia.

Transforming Electric Mobility

Zeekr isn’t just focused on manufacturing electric vehicles; it’s committed to reshaping possibilities. The brand is dedicated to providing experiences that enhance everyday life, and the 009 exemplifies this ethos, merging design, comfort, and innovation.

“At Zeekr, we’re about more than just creating electric vehicles – we’re crafting experiences that uplift daily life. The 009 is a beacon of design, comfort, and innovation. We’re eager for Australians to explore what’s achievable when luxury intersects with electric mobility,”William Zhou, General Manager, Zeekr Australia.

Pricing and Availability

The Zeekr 009 is available for A$109,900, providing high-end features at a competitive price for a luxury electric people mover. The Zeekr X is priced at A$69,900, while the upcoming Zeekr 7X is anticipated to be released later this year. Test drives can be scheduled through Zeekr’s Australian website for additional details.

Conclusion

Zeekr’s partnership with Robert Whittaker signifies a strategic effort to enhance its footprint in the Australian electric vehicle arena. By merging premium attributes, innovative technology, and an emphasis on family-friendly usability, Zeekr proposes an attractive option for consumers seeking luxury and performance in their electric vehicles.

Q&A

Q: Who is Robert Whittaker?

A: Robert Whittaker is a celebrated UFC champion and former Middleweight titleholder recognized for his strength and precision, now acting as Zeekr’s brand ambassador in Australia.

Q: Which vehicles does Zeekr provide in Australia?

A: Zeekr currently has the Zeekr X and 009 models available in Australia, with the 7X model on the way.

Q: What are notable features of the Zeekr 009?

A: The Zeekr 009 boasts a dual-motor drive system, a range of up to 686 km, luxury interiors with heated and massaging seats, and a 10.25-inch touchscreen.

Q: What is the ‘Golden Battery’ technology?

A: The ‘Golden Battery’ is a groundbreaking innovation from Zeekr that enables extremely fast charging, reaching 0-80% in just 15 minutes.

Q: What is the price of the Zeekr 009?

A: The starting price for the Zeekr 009 is A$109,900 in Australia.

Q: How can I schedule a test drive for a Zeekr vehicle in Australia?

A: Test drives can be arranged through Zeekr’s Australian website.