Techbest – Top Tech Reviews In Australia
The best in Australian gadgets and technology
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Sony WF-C500 Truly Wireless in-Ear Bluetooth Earbud Headphones with Mic and IPX4 Water Resistance, Black
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The adoption of Agentic AI in business practices is transforming today’s workforce. As AI evolves from a supportive role into a key player, companies must navigate a substantial change in security and governance frameworks.
Conventional identity governance, focused on human employees, is becoming irrelevant. AI agents are introduced via IT projects without standard protocols, resulting in a rise of poorly governed, excessively privileged non-human identities.
While AI offers improved efficiency, it also brings forth notable security vulnerabilities. AI agents demand enhanced access, thereby enlarging the attack surface that can be targeted by malicious actors. Many businesses, especially in Australia, lack the mechanisms needed to address these risks.
Businesses require AI-enhanced identity lifecycle management to streamline access provisioning and maintain real-time visibility. This strategy is vital for upholding compliance and enforcing security measures in an AI-centric ecosystem.
The challenge of overseeing AI and human identities goes beyond the IT department. Senior leaders need to work collaboratively across various departments to refresh identity governance and embed it into all AI-related initiatives.
With AI becoming a vital element of the workforce, organisations in Australia must evolve their identity management approaches to lessen security dangers. This entails automating identity lifecycle management and promoting interdepartmental collaboration to excel in the AI-fueled enterprise landscape.
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Orica, a frontrunner in explosives and blasting systems, is revamping its IT service desk operations with cutting-edge AI functionalities. A year post the integration of ServiceNow’s generative AI suite, the firm has introduced 20 AI-enabled capabilities, recently highlighting five groundbreaking use cases via the Now Assist toolkit.
Bradley Hunt, Orica’s DevOps and regional apps manager, underscored the significant influence of AI on the IT support team, with AI now assigning tasks to 75% of the team in the past quarter. During the ServiceNow World Forum in Sydney, Hunt mentioned that the initial strategy was tech-driven, aimed at acquainting staff with AI functionalities.
After joining the early access program for Now Assist, Orica swiftly doubled its virtual agents’ success rate, currently rerouting 94% of effective flows from the service desk. The engagement with AI among IT personnel has surged by 70% over the last six months, enabling roughly 12,000 AI-driven actions each month.
Orica has effectively moved to a process-led methodology, concentrating on weaving AI into team workflows to optimise return on investment. The organization’s approach includes outlining team processes to locate areas where AI can reduce or eliminate steps, which enhances operational efficiency and governance.
Orica is overseeing its AI demand and governance through the ServiceNow platform, acting as a singular source of truth for converting AI concepts into production-ready solutions. CIO Rachael Sandel highlighted the importance of the ServiceNow Control Tower in offering visibility, coordination, and automation to support AI scaling.
“It’s not solely about technology,” Sandel remarked. “It’s about fostering an environment where AI can flourish.”
Orica’s deployment of ServiceNow’s generative AI suite within its IT service desk has significantly enhanced efficiency and adoption rates. With a transition from tech-driven to process-driven approaches, Orica is set to further advance its AI capabilities leveraging the ServiceNow Control Tower.
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PHILIPS TAT2149WT Wireless Bluetooth Earbuds – Small Earbuds Great Value Natural Sound with Dynamic Bass, Clear Calls and Pocket Size Charging Case – White
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The Australian Department of Home Affairs has reinstated its collaboration with Unisys, extending the utilization of its biometrics platform via a new $25 million three-year agreement. This renewed deal guarantees that Unisys’ Enterprise Biometric Identification Services (EBIS) system remains functional, enabling secure identity confirmation for migrants and travelers.
Initially launched in 2018, the EBIS system was created by Unisys with an initial contract worth $44 million. The system uses Unisys’ Stealth identity platform, allowing effective matching of biometric information such as facial images and fingerprints against watch lists. EBIS became active in 2020, succeeding a prior Unisys system that was in operation for 12 years. Over time, the original deal grew to a total of $77 million before concluding in June 2025.
The latest agreement, although valued at $25 million, extends the operational support of the EBIS system until 2028. However, the contract includes a maximum service end date of 2024 for certain services. This renewed contract includes essential software maintenance and support services, ensuring the consistent reliability of the EBIS platform in safeguarding identity verification operations.
In spite of the renewal, Home Affairs has shifted some of its identity and biometrics responsibilities to the Attorney-General’s Department (AGD). This shift involved transferring biometrics assets valued at $23 million as of August 31, 2023. This strategic move reflects wider policy and administrative transformations within government departments.
The Australian Department of Home Affairs continues to be dedicated to securing its borders and verifying identities through cutting-edge biometrics technology. By renewing its agreement with Unisys, the department guarantees continuity and dependability in its biometric systems, despite departmental changes and evolving responsibilities.
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Pink Wireless Earbuds,Bluetooth In Ear Headphone with Microphone Comfort&Lightweight Earbud with Noise Cancellation,3D Surround Stereo,Long Life Portable Mini Charging Case(S/M/L earctips)
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In August 2023, Clorox, a manufacturer of bleach, encountered a significant cyber attack carried out by the hacking collective known as Scattered Spider. This group is infamous for leveraging social engineering strategies, predominantly aimed at IT support desks to obtain credentials, subsequently exploited for ransomware attacks.
Clorox has initiated legal action against its IT service provider, Cognizant, asserting that the hackers accessed sensitive passwords through basic social engineering methods. The lawsuit, lodged in California state court, accuses Cognizant of insufficiently securing Clorox’s network by providing credentials without thorough verification.
The hackers reportedly reached out to the Cognizant Service Desk, seeking access to Clorox’s network. Alarmingly, the service desk released the credentials without applying fundamental verification steps, such as confirming employee identification numbers or verifying the identity of the caller’s supervisor.
The breach resulted in US$380 million (A$576 million) worth of damages to Clorox. This included around US$50 million set aside for recovery efforts, while the remainder was due to Clorox’s inability to supply products to retailers after the attack.
Clorox’s lawsuit highlights various security deficiencies by Cognizant, including improper termination of certain accounts and flawed data recovery methods, which aggravated the breach’s consequences.
The cyber attack on Clorox, executed by the Scattered Spider group, reveals critical weaknesses in IT security protocols. By taking advantage of straightforward social engineering methods, hackers inflicted substantial financial harm and disrupted Clorox’s business operations. The legal action against Cognizant emphasizes the pressing need for strong security practices and comprehensive verification processes in IT services.
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Microsoft has disclosed that a cyber-espionage faction known as “Storm-2603” is currently utilizing ransomware in their operations against susceptible SharePoint server applications. This represents a notable escalation in the campaign, which has reportedly impacted at least 400 victims, as stated by Eye Security, a cybersecurity company based in the Netherlands.
In contrast to conventional state-sponsored cyber operations centered around data theft, ransomware has the potential to create significant disturbances. The tally of affected organizations has surged from 100 to 400, with Eye Security indicating that this count might underestimate the reality due to unidentified attack paths. Vaisha Bernard, chief hacker at Eye Security, mentioned that various breaches may not produce obvious traces.
The National Institutes of Health is among those targeted, and server breaches have been confirmed. Preventive actions are being taken, which include the isolation of additional servers. The initial breach reports were published in the Washington Post.
The campaign emerged after Microsoft’s incomplete remedy of a crucial security vulnerability in its SharePoint server software. This security gap triggered a hasty effort to implement corrections. Both Microsoft and Alphabet, the parent company of Google, have cited Chinese hackers as exploiters of this flaw, although Beijing has denied any participation.
To summarize, the current cyber-espionage efforts against susceptible SharePoint servers have escalated with the incorporation of ransomware by the Storm-2603 group. This development emphasizes the necessity of securing IT infrastructure and illustrates the complex dynamics of global cyber threats.
