Matthew Miller, Author at Techbest - Top Tech Reviews In Australia - Page 2 of 87

Leowin Wireless Earbuds Review


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Leowin Wireless Earbuds, Bluetooth 5.3 Headphones Wireless Bluetooth Earphones with 4 Integrated Microphones for Clear Calls, ENC ANC Noise Cancelling, Transparent Mode, 40 Hours Battery Life

Baseus BS1 NC Semi-in-Ear Headphones Bluetooth Noise Cancelling Headphones Wireless Review


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Baseus BS1 NC Semi-in-Ear Headphones Bluetooth Noise Cancelling Headphones Wireless with Noise Cancelling Earbuds with Hi-Res & LDAC, 6-Mic AI Clear Call, IP55, 40 Hours Playtime, Bluetooth 6.0

Aimzone Clip-on Wireless Earbuds Review


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Aimzone Clip-on Wireless Earbuds, Open Ear Wireless Headphones, Earbud & in-Ear Headphones, Wireless Sport Ear Buds, BT 5.3, Clip-on Earphones, iOS/Android (White)

Baseus H1i Bowie Earbuds Review


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Baseus H1i Bowie Earbuds, Active Noise Cancellation, Low Latency 0.038S, Wireless Bluetooth 5.3 Headphones, Black

Bluetooth Sports Headphones Review


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Bluetooth Sports Headphones, Wireless Earbud ENC Noise Cancelling Mic, 48 Hours in-Ear Headphones Wireless Bluetooth 5.4, HiFi Stereo, IP7 Waterproof Comfort Fit, Earphones for Android and iOS, USB-C

Sudio A3 All-Day Wireless Earbuds Review


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Sudio A3 All-Day Wireless Earbuds – 25H Playtime, Bluetooth 5.4, Sweat & Splashproof, Balanced Sound, Clear Calls with Enhanced Mics, USB-C Charging, Made from Recycled Plastics (Black)

xinwld Bluetooth Headphones Review


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xinwld Bluetooth Headphones, Wireless Bluetooth 5.4 in-Ear Headphones with 4 ENC Noise Cancelling Mic, Wireless Headphones Deep Bass Wireless Earbuds 40 Hours

HESTA Undergoes APRA Examination Regarding Significant Tech Replatforming Initiative


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HESTA’s Technology Shift Under APRA Oversight

HESTA’s Technology Shift Under APRA Oversight

HESTA incurs APRA's criticism over extensive tech replatforming endeavor

Quick Overview

  • HESTA’s technology shift encountered disturbances impacting 1 million members.
  • APRA enforces extra licence requirements on HESTA.
  • Mandatory independent assessments of risk management and board performance initiated.
  • HESTA’s CEO promises to address issues and enhance member services.

HESTA’s Significant Technology Replatforming Initiative

Earlier this year, HESTA initiated a substantial technology shift, characterized as one of the largest and most thorough projects of its type by an Australian industry super fund. This significant replatforming took the super fund offline from early April until early June, disrupting account access and transaction processes for around 1 million members.

Access Problems for Members

Although the transition concluded in early June, some members still encountered access difficulties for up to a month. Extended wait times at contact centres compounded the issue, delaying solutions and frustrating members.

Response from APRA

The Australian Prudential Regulation Authority (APRA) has raised concerns regarding the project’s management, leading to additional licence stipulations for HESTA. APRA Deputy Chair Margaret Cole highlighted the importance of effectively managed transitions that do not hinder members’ access to their accounts.

Commitments from HESTA

HESTA CEO Debby Blakey recognized the regulator’s worries and expressed apologies to members for the experienced disruptions. Blakey reaffirmed that the transition aimed to enhance service in the long run and that HESTA is dedicated to implementing enhancements to better support its members.

Conclusion

HESTA’s ambitious technology transition initiative has attracted scrutiny from APRA due to extended disruptions in member services. The super fund is now under extra licence conditions and is required to undergo independent reviews to evaluate its risk management and board efficacy. HESTA assures that measures are being adopted to improve service delivery for its members.

Q&A

Q: What initiated APRA’s examination of HESTA?

A: APRA’s examination was prompted by the significant and prolonged disruption in member services during HESTA’s technology transition, affecting access and transaction processing for a large number of members.

Q: What extra conditions has APRA placed on HESTA?

A: APRA has mandated that HESTA conduct independent evaluations of its risk management framework and board effectiveness.

Q: How has HESTA reacted to APRA’s conditions?

A: HESTA has conveyed its dedication to addressing the issues raised by APRA, fully cooperating with the regulator, and applying any necessary improvements to enhance member services.

Q: What was the extent of HESTA’s technology initiative?

A: The initiative was a significant replatforming endeavor, regarded as one of the largest and most comprehensive technology projects undertaken by an Australian industry super fund.

Q: How long did the disruptions persist?

A: The primary transition phase lasted from early April to early June, but some members faced access challenges for up to a month after that.

Q: What are the long-range objectives of HESTA’s replatforming initiative?

A: HESTA aims to provide a superior, more tailored service to its members, ensuring enhanced account access and transaction capabilities.

Bluetooth Headphones with Touch Screen Review


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Bluetooth Headphones, in-Ear Headphones Wireless with Touch Screen, Bluetooth 5.4 with ANC/ENC Noise Cancelling Mic, 60H Playtime, Deep Bass Earbuds with HiFi Sound/7 EQ Modes, IPX7 Waterproof