Techbest – Top Tech Reviews In Australia
The best in Australian gadgets and technology
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Soundcore A30i by Anker, Smart Noise Cancelling Earbuds, Lipstick-Shaped Stylish Design, Tiny, Lightweight Comfort, Clear Sound, IP54, 15H Playtime in ANC Mode, Wireless Earbuds, Bluetooth 5.4
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Sudio A1 Purple, Earphones with Bluetooth, Touch Control with Compact Wireless Charging Cradle, IPX4 Protected, Noise-Permeable Headphones with Built-in Microphone, Premium Crystal Sound
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McDonald’s Australia has transformed its approach to project management by utilizing monday.com, a work operating system (Work OS) aimed at optimizing processes and enhancing collaboration. The fast-food chain first incorporated the platform to oversee the intricate logistics of a “fry-thru” pop-up restaurant in Darling Harbour during the FIFA Women’s World Cup 2023.
This was no ordinary campaign—it was a substantial endeavor that needed coordination among various teams across different locations. The event turned out to be a significant triumph, but achieving that success required a complete overhaul of McDonald’s project management methods.
Matt Carey, McDonald’s Australia’s business process head, witnessed firsthand the challenges the company faced in project management. Before introducing monday.com, the existing systems were unwieldy and labor-intensive. Meetings, spreadsheets, documents, and manual follow-ups were standard practice. Carey noted that keeping everything organized was a “manual nightmare” consuming over 20 hours of his workweek.
He soon realized that the traditional methods wouldn’t suffice to manage the complexities of the World Cup campaign. The vast scale of the event, which involved serving thousands of football fans while promoting the McDonald’s brand, necessitated a more efficient and automated methodology.
Carey and his team evaluated several project management tools before choosing monday.com. The platform enabled McDonald’s to create dashboards that provided a comprehensive “bird’s eye view” of all current projects. It also enhanced coordination between various departments, such as marketing, logistics, and operations.
A standout capability was the automation of routine tasks. McDonald’s deployed between 100 and 150 automations, significantly decreasing the need for follow-up emails and additional meetings. This allowed teams to concentrate on more strategic activities while improving communication.
The interconnected dashboards ensured that all teams, even those in different states and countries, could collaborate effectively. This synchronization was vital for the success of the “fry-thru” initiative, where swift decisions and smooth teamwork were crucial.
The FIFA Women’s World Cup 2023 was a prominent global event, and McDonald’s Australia needed to go above and beyond. The “fry-thru” pop-up restaurant at Darling Harbour became a central hub for football enthusiasts and McDonald’s patrons alike, providing 31,632 servings of fries over 25 days.
With monday.com implemented, McDonald’s could outline every phase of the campaign, monitor timelines, and track essential tasks. The leadership team stayed informed about project developments, reducing the need for countless meetings. When challenges emerged, the streamlined communication allowed for prompt resolution.
The success of the “fry-thru” idea showcased the effectiveness of monday.com as a project management solution, and the platform has now been extended to other facets of McDonald’s operations.
With the rollout of monday.com, McDonald’s Australia has experienced several remarkable outcomes:
– Project tracking time fell from 20 hours per week to merely four.
– The company ceased sending more than 20,000 unnecessary emails monthly, significantly cutting administrative burdens.
– Automations have yielded a total savings of 1224 hours each month, equating to seven full-time employees.
These efficiency improvements not only optimized project management but also liberated valuable time for teams to pursue more strategic projects.
McDonald’s Australia’s decision to adopt monday.com for project management has transformed how it orchestrates intricate campaigns. The platform’s ability to automate tasks, deliver real-time updates, and enhance communication has been a significant advancement, especially during the high-pressure FIFA Women’s World Cup 2023. Thanks to monday.com, McDonald’s has minimized project tracking time, reduced unnecessary emails, and saved thousands of hours of manual work. The success of the “fry-thru” restaurant stands as a testament to the platform’s capabilities.
As McDonald’s expands the use of monday.com to other departments, the fast-food giant is setting a new benchmark for efficiency in the quick-service sector.
McDonald’s Australia transitioned to streamline its project management procedures, which were previously reliant on manual approaches like spreadsheets and email follow-ups. The prior system proved too unwieldy for large-scale initiatives like the FIFA Women’s World Cup, requiring coordination among multiple teams across different locations.
monday.com offered interconnected dashboards, enabling teams from marketing, operations, logistics, and suppliers to work harmoniously. The platform’s automation features reduced the need for numerous follow-up emails and meetings, facilitating real-time collaboration even across states and countries.
The company has decreased project tracking time from 20 hours weekly to just four. Furthermore, they have avoided over 20,000 unnecessary emails each month and saved 1224 hours monthly, which is equivalent to seven full-time positions.
monday.com enabled McDonald’s to plan every detail of the campaign, track schedules, and oversee key actions. This allowed the leadership team to remain current on progress in real-time, fostering quick decision-making and swift problem resolution when challenges arose.
Yes, the platform has been integrated into other departments at McDonald’s Australia’s headquarters, where it is used to manage various operational tasks and initiatives.
The company established between 100 and 150 automations to optimize routine tasks and lessen the dependency on manual follow-ups, meetings, and emails.
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Samsung Galaxy Buds FE Wireless Bluetooth Headphones with Araree Bean Case, Active Noise Cancelling (ANC), 3 Microphones, Touch Control, Deep Bass, with Charging Cable, White [Exclusive to Amazon]
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Audio-Technica TWX7BK Wireless Earbuds, ATH-TWX7BK
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Skullcandy Dime True Wireless in-Ear Earbuds – Golden Orange
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True Wireless Earbuds Bluetooth 5.3 with Microphone for Working Out Noise Canceling Blue Tooth Ear Buds Deep Bass TWS Wireless Earphones with Charging Case in Ear Headphone for iPhone Android Black
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Belkin SOUNDFORM Nano, True Wireless Earbuds, 85dB Limit for Ear Protection, Online Learning, IPX5 Sweat and Water Resistant, 24 Hours Play Time for iPhone, Galaxy, Pixel and More, Blue (PAC003btBL)
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Sennheiser MOMENTUM True Wireless 4 Smart Earbuds with Bluetooth 5.4, Crystal-Clear Sound, Comfortable Design, 30-Hour Battery Life, Adaptive ANC, LE Audio and Auracast – Black Copper
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In November 2023, Optus faced a major 12-hour outage, leaving countless consumers and businesses without their mobile and internet services. The disruptions caused substantial frustration, especially among those who depend on Optus for their work and daily tasks.
Following a wave of complaints and a senate inquiry, Optus has disbursed $1.2 million in compensation. This amount comprises both cash payouts and service credits given to customers claiming income loss due to the outage.
A total of 1154 customers successfully secured compensation, averaging $474 per individual. Yet, much of this compensation was issued as service credits instead of cash. Only a minor part of the compensation was in cash, primarily benefiting 75 individual and SMB customers.
While the majority of the funds went to individual consumers, enterprise customers also obtained some compensation. Fifteen enterprise accounts successfully claimed nearly $282,000 in service credits. This underscores the significant effects the outage had on businesses relying on stable connectivity.
The Telecommunications Industry Ombudsman (TIO) played an essential part in aiding customers to obtain compensation. The TIO reported assisting clients in securing about $53,000 worth of compensation, credits, or debt adjustments. However, the TIO noted its inability to track results for most complaints it managed, indicating that numerous claimants could have experienced uncertainty regarding their case resolutions.
In addition to compensation, Optus provided most affected customers with additional data. Nonetheless, financial compensation was limited, with the former CEO Kelly Bayer Rosmarin mentioning that the average customer would receive “between $1 and $2” in financial reparations.
This led to dissatisfaction among customers who believed that the compensation didn’t adequately represent the inconvenience and financial hardships they faced during the outage. The pressure from consumer advocacy groups and the senate inquiry ultimately led to the establishment of a more structured compensation process, resulting in the $1.2 million payout.
With the compensation process wrapped up, uncertainty lingers regarding how Optus intends to mitigate future outages and if the company will enhance support for customers affected by service disruptions. The inquiry into the outage raised significant concerns about the resilience of Australia’s telecommunications network and the necessity for improved safeguards to shield consumers and enterprises against similar issues in the future.
Optus has allocated $1.2 million in compensation following a 12-hour network disruption in November 2023, which left numerous customers without service. The compensation was predominantly in service credits, with a small amount awarded in cash to specific consumers and small businesses. The Telecommunications Industry Ombudsman assisted some customers in acquiring compensation, though many complaints were not fully resolved. The incident has sparked conversations about the strength of Australia’s telecommunications infrastructure and the need for enhanced customer support during outages.
The precise cause of the outage has not been publicly disclosed, but it was reported as a significant technical failure that disrupted Optus’s mobile and internet services for approximately 12 hours, affecting both consumer and enterprise clients throughout Australia.
Customers who encountered financial losses directly attributed to the outage could submit claims to Optus. The compensation process required proof of lost income, which Optus then reviewed. Compensation was available either as cash or service credits.
While Optus has compensated customers for this specific incident, it is uncertain if future outages will trigger similar reparations. The senate inquiry into the 2023 outage may advocate for stronger compensation policies, but no updates have been implemented yet.
In total figures, enterprise customers claimed $282,000 in service credits, but the majority of the compensation was directed to individual consumers. Small-to-medium businesses (SMBs) received a greater share of the cash compensation, yet both demographics faced considerable impacts from the outage.
The TIO assisted in facilitating compensation claims and helped consumers negotiate compensation with Optus. The TIO disclosed that it aided customers in accessing approximately $53,000 in credits, compensation, or debt adjustments. However, it could not track the outcomes of many of the complaints it processed.
Optus has not publicly articulated specific strategies aimed at preventing future outages. Nonetheless, the senate inquiry into the incident may inspire telecommunications providers, including Optus, to invest in more resilient infrastructure and enhanced customer support systems to prevent and manage outages more effectively.
This article summarizes and assesses Optus’s compensation efforts following the 2023 outage, providing context and addressing essential inquiries readers may have. The utilization of headings and subheadings optimizes the article for search engines and enhances readability. The “Quick Read” segment presents the main points for readers who may not have time to engage with the complete article.
