David Leane, Author at Techbest - Top Tech Reviews In Australia - Page 6 of 10

Shokz Unveils OpenRun Pro 2: Transforming Bone and Air Conduction Technology


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The Shokz OpenRun Pro 2: Transforming Sports Audio

Shokz, a name recognized for pioneering open-ear headphones, has taken a significant leap with the debut of the OpenRun Pro 2. Priced at $319 in Australia, this latest model features state-of-the-art advancements in bone and air conduction technology, making it an essential accessory for fitness buffs and active users.

Quick Overview

  • Shokz unveils OpenRun Pro 2 featuring refined bone and air conduction technology.
  • The innovative DualPitch system enhances mid and high frequencies through bone conduction, while air conduction elevates bass performance.
  • Includes a dual reed and coil design for improved vocal clarity and stable vibrations.
  • Retains an open-ear structure, providing a blend of ambient awareness and sound quality.
  • Offers a 12-hour battery life, with a 5-minute Quick Charge yielding 2.5 hours of playback.
  • Improved call capabilities with dual microphones and AI noise suppression (96.5% background noise filtered).
  • IP55 rated for water resistance, available in Black and Orange, and in Standard and Mini sizes.
  • Pre-orders commence on August 28, 2024, with store availability from September 5, 2024, in Australian outlets.

Revolutionizing Audio with DualPitch Technology

The Shokz OpenRun Pro 2 features the DualPitch system, a revolutionary enhancement in sports audio gadgets. Departing from its earlier version that relied purely on bone conduction, the DualPitch technology combines both bone and air conduction. This distinct blend results in a richer audio performance with bone conduction tackling mid and high frequencies, while air conduction manages bass. The outcome is a more authentic and immersive auditory experience, suited for various physical activities.

Improved Audio Clarity with Dual Reed and Coil Architecture

A notable attribute of the OpenRun Pro 2 is its dual reed and coil architecture. This design innovation enhances the vibration system, ensuring accurate sound wave transmission to the ear. Coupled with an advanced algorithm that distributes sound elements to designated drivers, users can anticipate balanced and clear audio that improves both musical and vocal clarity. Whether running or navigating a tough cycling path, the OpenRun Pro 2 promises a superior listening experience.

Open-Ear Structure for Increased Safety

Staying true to its characteristic open-ear design, Shokz’s OpenRun Pro 2 enables users to stay cognizant of their surroundings while enjoying their preferred music. This feature proves especially advantageous for outdoor pursuits such as running or cycling, where awareness of one’s environment is vital for safety. The ergonomic ear hooks and unibody construction guarantee a snug and comfortable fit, even during rigorous workouts.

Battery Performance and Quick Charge

In terms of battery performance, the OpenRun Pro 2 excels. With up to 12 hours of uninterrupted playback on a full charge, these headphones are tailored for the longest workouts. Moreover, the Quick Charge capability allows for a mere 5-minute charge to deliver an impressive 2.5 hours of listening time, ideal for those who need a quick boost.

Advanced Calling Features

The OpenRun Pro 2 serves not only as a music listening device but also as a communication tool. Fitted with dual microphones and an AI noise reduction system, these headphones can sift out up to 96.5% of ambient noise. This feature is perfect for making calls in loud environments, ensuring clarity in your conversations.

Durability and Water Resistance

Durability is crucial for any sports headphone, and the OpenRun Pro 2 delivers with its IP55 water-resistant rating. The model utilizes a double-layer mesh structure and nano-hydrophobic coating, safeguarding against sweat and light rain. Whether caught in light rain or perspiring heavily during a tough session, these headphones are engineered to last.

Availability and Cost

The Shokz OpenRun Pro 2 will be accessible in two shades—Black and Orange—and in both Standard and Mini sizes to cater to various preferences. Pre-orders will initiate on August 28, 2024, exclusively on [Shokz.com.au](https://shokz.com.au), with broader retail access commencing on September 5, 2024, across a variety of Australian retailers.

Shokz: The Official Headphone Endorsed by Races

Shokz has carved out a notable niche within the endurance sports community, with its headphones recognized as official race-approved gear for significant events such as the Sydney Marathon, Gold Coast Marathon, and UTMB. This endorsement reinforces Shokz’s standing in producing premium, trustworthy audio products tailored for active lifestyles.

Conclusion

The Shokz OpenRun Pro 2 marks a major enhancement within the sports headphone segment, providing an unmatched integration of bone and air conduction technology. With features such as DualPitch technology, a dual reed and coil design for superior audio clarity, and an open-ear configuration for increased situational awareness, the OpenRun Pro 2 is set to be the preferred choice for both athletes and fitness aficionados. Its robust battery life, sophisticated calling capabilities, and resilient, water-resistant build offer versatility for any active lifestyle.

Q&A

Q: What sets the OpenRun Pro 2 apart from its predecessor?

A:

The key distinction is the introduction of DualPitch technology in the OpenRun Pro 2, merging bone conduction for mid and high frequencies with air conduction for bass. The earlier model, OpenRun Pro, relied solely on bone conduction, which limited its bass capabilities.

Q: In what ways does the open-ear design benefit users?

A:

The open-ear configuration enables users to be conscious of their surroundings while enjoying audio, proving essential for outdoor activities like running or cycling where situational awareness is critical for safety.

Q: What is the battery duration of the OpenRun Pro 2, and is quick charging available?

A:

The OpenRun Pro 2 provides up to 12 hours of battery life on a complete charge. It also features Quick Charge, allowing for 2.5 hours of listening time from just a 5-minute charge.

Q: Do the OpenRun Pro 2 headphones offer any water resistance?

A:

Yes, the OpenRun Pro 2 is rated IP55 for water resistance, featuring a double-layer mesh design and nano-hydrophobic coating to guard against sweat and rain.

Q: When and where can the OpenRun Pro 2 be purchased in Australia?

A:

The OpenRun Pro 2 will be available for pre-sale on [Shokz.com.au](https://shokz.com.au) starting August 28, 2024, with broader retail sales starting from September 5, 2024, in several Australian retail locations.

NEO Beta Humanoid Robot Exchanges Wheels for Feet, Now Looks Like a Person in Attire


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NEO Beta: Humanoid Robot Swaps Wheels for Feet, Striving for a Human-Like Interaction

NEO Beta Humanoid Robot Swaps Wheels for Feet, Now Resembles a Human in Attire

The year 2024 has proven to be revolutionary for robotics, with various humanoid robots capturing attention. A noteworthy advancement is the introduction of NEO Beta, the second-generation humanoid robot from 1X. This latest model has replaced the wheels of its predecessor with feet, enhancing its ability to simulate human presence not just in appearance but also in action.

Quick Overview

  • NEO Beta represents the second iteration of the humanoid robot created by 1X, now showcasing a human-like design with feet rather than wheels.
  • The robot features remarkable dexterity, equipped with hands that possess 22 degrees of freedom.
  • 1X’s ambition is to turn NEO Beta into an all-around robot capable of assisting with various tasks, including home duties.
  • The battery lasts between 2-4 hours, with a self-recharging port placed on its torso’s side.
  • NEO Beta operates quietly, thanks to its tendon-based actuators.
  • The robot is designed for operator training, making it versatile for different tasks.
  • 1X aims to achieve natural walking and running for NEO Beta by the end of the year.

The Transition from Wheels to Feet

NEO Beta’s predecessor, Alpha, was built with wheels, a setup that considerably restricted its capabilities in diverse environments. The new version, NEO Beta, has made a significant advancement by incorporating feet, enabling it to execute a wider variety of tasks that necessitate human-like dexterity and movement.

A recently released video demonstrates NEO Beta’s human-like actions as it picks up a bag from the ground and hands it to a human. This simple yet meaningful act underlines the robot’s enhanced design and functionality, making it more aligned with how humans engage with their surroundings.

Capabilities and Aesthetics

One of the notable characteristics of NEO Beta is its highly dextrous hands, which feature 22 degrees of freedom. Each hand consists of five fingers, replicating human anatomy for intricate tasks. In one illustration, the robot gently picks up a fragile egg and passes it to a person, highlighting its capability to manage delicate items carefully.

Some observers have speculated that it may be a person in a suit due to its sleek form and natural movements. However, a detailed examination confirms that the robot’s hands are artificial, with no room for human hands inside.

Practical Uses: From Domestic to Industrial Settings

While initial footage depicts NEO Beta engaging in basic household duties like unloading a dishwasher, its probable applications are much more extensive. The robot is crafted to provide assistance in various spaces, including production lines, where it might handle repetitive or hazardous responsibilities to boost efficiency and safety.

Though demonstrations thus far have taken place in controlled settings, the robot’s capability to adapt to dynamically changing environments is still under comprehensive evaluation. As technological advancements unfold, we can anticipate more demonstrations that expand the horizon of NEO Beta’s capabilities.

What’s Inside: Technical Overview

NEO Beta is fitted with advanced features that elevate its status in the competitive landscape of humanoid robotics:

  • Battery Life: Depending on its activities, NEO Beta’s battery life is between 2 to 4 hours. It can autonomously recharge via a port located on the side of its torso.
  • Noise Levels: The robot operates quietly due to its tendon-based actuators, which produce less noise than typical gears.
  • Voice Interaction: NEO Beta incorporates microphone arrays in its ears and speakers within the “jaw area.” Voice interaction capabilities are anticipated to be introduced soon.
  • Walking and Running: 1X is focused on refining NEO Beta’s walking and running abilities to resemble human movement naturally. This is targeted for completion by year-end.

Customizable and Trainable

An exciting attribute of NEO Beta is its customizability. Unlike previous models, where the AI team handled training for specific tasks, NEO Beta empowers operators to instruct the robot directly. This feature enhances its adaptability for various roles, from household tasks to industrial applications.

Conclusion

NEO Beta signifies a significant advancement in humanoid robotics. By trading wheels for feet, 1X has developed a robot capable of performing a broad spectrum of tasks with human-like dexterity and mobility. As it continues to evolve, the potential applications range from assisting in homes to automation in industries. With advancements in its mobility projected by year-end, NEO Beta could indeed redefine the robotics landscape.

Q: How does NEO Beta differ from its predecessor, Alpha?

A:

NEO Beta has transitioned from wheels to feet, allowing it to handle tasks requiring human-like movement, making it much more versatile compared to Alpha, which faced limitations due to its wheeled configuration.

Q: What is the operating time of NEO Beta on a single charge?

A:

NEO Beta has a battery life of 2 to 4 hours, depending on the tasks it undertakes. It has a self-recharging capability via a port on the side of its torso.

Q: What sort of operations can NEO Beta carry out?

A:

NEO Beta is designed for high adaptability. It can handle domestic tasks like unloading a dishwasher and delicately managing fragile items. In the future, it may also find use in industrial environments for repetitive or dangerous jobs.

Q: Is NEO Beta trainable for specific functions?

A:

Yes, NEO Beta permits operators to train it for particular tasks, contributing to its versatility across diverse applications.

Q: What is the noise level of NEO Beta during operation?

A:

NEO Beta operates quietly, thanks to its tendon-based actuators, with noise levels typically falling below audible limits unless one stands close as it moves quickly.

Q: When will NEO Beta exhibit human-like walking and running?

A:

1X is presently enhancing NEO Beta’s walking and running capabilities, aiming for natural human-like movement efficiency by year-end.

REVIEW: Google Pixel 9 Pro XL—An Impressive Flagship Boosted by AI Advancements


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Concise Overview

  • Design Advancement: The Google Pixel 9 Pro XL showcases a deeper profile and a novel rounded rectangular camera hub for a stylish, upscale appearance.
  • Camera Quality: Featuring a 42MP front camera alongside a formidable triple rear camera setup, this device excels in photography.
  • Display Excellence: The 6.8-inch Super Actua Display, achieving a peak brightness of 3000 nits, ensures exceptional outdoor visibility.
  • Enhanced Performance: Driven by the Tensor G4 chip and 16GB of RAM, the Pixel 9 Pro XL offers lightning-fast performance.
  • Long Battery Life: A substantial 5060 mAh battery guarantees extended usage, even during demanding operations.
  • AI Features: Noteworthy AI capabilities such as Gemini AI, Call Notes, and Super Res Video improve the overall user experience.
  • Price in Australia: Priced from A$1,849, it stands as a competitive choice among flagship models like the iPhone 15 Pro Max.
  • Identified Concerns: Issues with Google Wallet and absent AI functionalities in Australia highlight areas for enhancement.

Design

The aesthetics of the Google Pixel 9 Pro XL represent a remarkable shift from earlier models. Boasting a deeper chassis and flat matte aluminum edges, it evokes the design essence of the iPhone 4, providing a solid grip. The evolution from a camera strip to a rounded rectangular camera hub also presents a significant update, creating a fresh visual appeal. While some users may prefer the sleek camera strip, the new design is intended to deliver a more cohesive back when paired with a case, which most users typically use.

Google’s official case, featuring a silicone/rubberized finish, enhances grip and elevates the overall premium feel of the device. Yet, the standout feature remains the 6.8-inch Super Actua Display, captivating users with its brightness and vibrancy, making the hardware almost forgettable once the screen is activated.

Features

Camera

Google has excelled with the camera configuration on the Pixel 9 Pro XL. The front-facing 42MP camera offers a 103° Ultra-Wide Field of View and 30% greater light sensitivity, revolutionizing content creation. Whether for vlogs or selfies, the front camera produces breathtaking results, making it a vital selling point for those dependent on high-caliber front-facing video.

The rear camera setup is just as remarkable, featuring a 50MP wide lens, a 48MP ultra-wide lens, and a 48MP telephoto lens. Collectively, these lenses accommodate a vast array of photography preferences, from macro shots to expansive vistas, all enhanced by Google’s AI-infused image processing. The AI enhancements elevate raw captures, resulting in visually stunning photos that will impress even the most discerning photography aficionados.

Display

The Pixel 9 Pro XL’s 6.8-inch Super Actua Display represents a major upgrade, particularly regarding brightness and color fidelity. With a maximum brightness of 3000 nits, the display remains crisp and colorful even in direct sunlight. The Variable Refresh Rate (1-120Hz) smartly adapts to the displayed content, guaranteeing fluid navigation and gaming experiences while ensuring energy efficiency. This display indeed raises the bar for smartphone screens, making it hard to anticipate how Google might enhance it further.

Performance

At its core, the Pixel 9 Pro XL runs on Google’s Tensor G4 chip, teamed with 16GB of RAM. This synergy results in a device that delivers exceptionally swift performance, whether launching applications, multitasking, or gaming. A direct comparison with the Pixel 7 Pro highlights the performance leaps Google has achieved. For example, launching a game like Pokémon Go on the Pixel 9 Pro XL requires just over 10 seconds, in stark contrast to the more than 20 seconds needed on a two-year-old device.

Video Recording

When it comes to video capabilities, the Pixel 9 Pro XL provides two main options: 4K60 and 8K30. Notably, the 8K recording process is distinctive. Videos are first recorded in 4K and then elevated to 8K through cloud processing, enhancing lighting, sharpness, and colors. Although the processing time can be extensive, the end result is worth the wait, yielding high-quality videos that impress on any display.

Audio

The integrated speakers on the Pixel 9 Pro XL have received substantial improvements. They are not only louder but also retain sound quality even at elevated volumes. This characteristic is especially advantageous for users who frequently play audio without headphones, resulting in a versatile device for both personal and communal listening sessions.

Software

The Pixel 9 Pro XL comes pre-installed with Android 14, with an update to Android 15 anticipated shortly. The software is rich with AI features that enhance day-to-day functionality. The Gemini AI offers real-time support, greatly exceeding Google Assistant in capabilities. The Call Notes feature can transcribe and summarize discussions, while the Pixel Screenshots application delivers enhanced screenshot management. The Ultrasonic Fingerprint Sensor and Secure Face Unlock provide additional convenience and security for users.

Battery Performance

The Pixel 9 Pro XL’s 5060 mAh battery is yet another highlight. Even under intensive usage, the battery can easily survive through a complete day, often with 30% or more remaining by evening. On lighter usage days, it can stretch into the next day effortlessly, establishing it as one of the most dependable batteries available. The optional 45W Fast Charger can restore up to 70% in just half an hour, although the absence of Qi2 wireless charging presents a slight downside.

Challenges and Potential

Despite its numerous strengths, the Pixel 9 Pro XL has its challenges. The AI features, while impressive, are not exclusive to the Pixel line and can be found in other Android devices. The Google Wallet problem, where some users face difficulties with Tap to Pay, is particularly aggravating and requires urgent attention.

The AI functionalities, although cutting-edge, hold room for enhancements. For example, the lack of options to alter AI voices in Australia seems like an unnecessary constraint. Additionally, while on-device AI tools like Pixel Studio are handy, they often do not measure up against cloud-based services like Grok or Meta.AI.

Pricing and Availability

The Google Pixel 9 Pro XL is available at A$1,849 in Australia, making it a comparatively budget-friendly choice in contrast to rivals like the iPhone 15 Pro Max, which begins at A$2,199. The Pixel 9 Pro XL comes in four color variants: Porcelain, Rose Quartz, Hazel, and Obsidian, and provides storage configurations ranging from 128GB to 1TB. Trade-in programs may further lessen the price, with Google offering up to A$500 for a two-year-old Pixel 7 Pro.

Conclusion

The Google Pixel 9 Pro XL emerges as a remarkable flagship smartphone, merging innovative design, top-notch camera technology, and sophisticated AI capabilities. Although it carries a premium price tag, it delivers significant value, especially when juxtaposed with other high-end smartphones. However, Google will need to address certain issues, particularly with Google Wallet, and persist in innovating to maximize the hardware’s potential.

Recap

To summarize, the Google Pixel 9 Pro XL presents an appealing option for anyone seeking a high-performance smartphone with state-of-the-art features. Its design, camera, display, and battery life rank among the best, positioning it as a formidable competitor in the premium smartphone arena. While there are a few issues to keep in mind, the overall offering is difficult to surpass at its price.

Q: How does the Google Pixel 9 Pro XL compare to the Pixel 7 Pro?

A:

The Pixel 9 Pro XL brings substantial advances in design, performance, and camera quality when compared to the Pixel 7 Pro. The new Tensor G4 chip and 16GB of RAM facilitate quicker performance, while the revamped camera system yields superior image quality and additional features. The display is also more luminous and vibrant, making it a worthy upgrade for users transitioning from older Pixel versions.

Q: Is the Pixel 9 Pro XL justifiable at its price?

A:

Absolutely, the Pixel 9 Pro XL provides remarkable value for its price, particularly when stacked against rival flagship models like the iPhone 15 Pro Max. With its advanced features and robust performance, it stands as a strong contender in the premium smartphone landscape.

Q: What are the primary concerns with the Pixel 9 Pro XL?

A:

The chief issues with the Pixel 9 Pro XL include complications…

AI’s Pursuit of US Energy Encounters Tough Rivalry from Bitcoin Mining


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Brief Overview

  • American tech firms are competing for the electricity resources owned by bitcoin miners to power their AI and cloud computing data centres.
  • By 2030, data centres in the US might consume as much as 9% of the nation’s electricity, effectively more than doubling their current demand.
  • Bitcoin miners are shifting towards leasing or selling their energy-related infrastructure to major technology firms such as Amazon and Microsoft.
  • Transforming bitcoin mining sites for AI and cloud computing can substantially enhance the value of these locations.
  • The transition from bitcoin mining to AI data centres poses significant hurdles, including elevated costs and technological obstacles.

AI and Bitcoin Miners in Race for Limited US Energy Supply

AI's race for US energy intersects with bitcoin mining infrastructure

Rising Electricity Demand

The United States is experiencing an extraordinary increase in electricity demand primarily fueled by the rapid growth of artificial intelligence (AI) and cloud computing data centres. The Electric Power Research Institute estimates that data centres could account for as much as 9% of total electricity generated in the US by the decade’s end. This represents more than double their current usage, signifying the most rapid increase in electricity demand since the early 2000s.

Conversely, cryptocurrency mining, which used to dominate the energy-driven computing environment, now makes up approximately 0.4% of global electricity consumption, according to the International Energy Agency. However, the widening gap between the electricity needs of AI data centres and crypto miners is pushing these industries into direct conflict over energy assets.

Bitcoin Miners Shift Towards AI and Cloud Solutions

With tech leaders like Amazon, Microsoft, and Google racing to secure energy for their expanding data centres, bitcoin miners find themselves in a distinctive position. Some are capitalizing on this situation by leasing or selling their energy-connected infrastructure to these tech corporations, while others are struggling to maintain their energy supply.

For example, Marathon Digital Holdings, the largest publicly traded bitcoin miner globally, reportedly showed interest in acquiring a nuclear-powered data centre owned by Talen Energy in Pennsylvania. Ultimately, Amazon, with its considerably larger market valuation, purchased the centre in a deal revealed in March, obtaining enough electricity to power nearly all households in New Mexico.

The transition from crypto mining to AI and cloud computing is becoming increasingly common among sizable bitcoin miners. TeraWulf, a bitcoin mining entity with a facility in upstate New York that can handle up to 770 megawatts (MW), has attracted interest from leading technology firms such as Amazon and Google. This trend accelerated in June when Core Scientific, a bitcoin miner emerging from bankruptcy, announced a considerable agreement to lease its energy-connected properties to Nvidia-backed CoreWeave, with deals projected to surpass US$6.7 billion (A$9.9 billion) over a 12-year period.

Obstacles in Transitioning to AI Data Centres

Despite the potential for considerable financial benefits, the shift from bitcoin mining to AI and cloud computing is not without its difficulties. Numerous bitcoin miners may lack a complete understanding of the challenges involved in creating and managing AI data centres. Zach Bradford, CEO of CleanSpark, pointed out that while bitcoin mines can be established in as little as six to 12 months, a sophisticated data centre might require up to three years to build.

Additionally, the technical demands for AI data centres, such as specialized cooling systems and other infrastructure, are significantly more rigorous than those for crypto mining. The high expenses related to these enhancements may be prohibitively expensive for many bitcoin miners, particularly those who faced capital restrictions following the 2022 bitcoin price downturn.

Sergii Gerasymovych, CEO of EZ Blockchain, underscored the challenges that smaller bitcoin miners encounter when competing with well-funded AI firms. For instance, EZ Blockchain was working on a 10-MW project with a utility in South Carolina until that utility contracted for 100 MW with a prominent AI company. These hyperscalers, which encompass the world’s top technology firms, operate extensive global networks of data centres and cloud infrastructure with billions of dollars readily available.

Conclusion

As American technology companies aggressively enhance their AI and cloud computing capabilities, they are increasingly vying with bitcoin miners for a diminishing electricity supply. Although some bitcoin miners are benefiting from this trend through leasing or selling their energy-connected assets, the transition to AI data centres faces numerous challenges, including high costs, lengthy construction periods, and technical intricacies. As the competition for energy escalates, significant transformations in both industries might unfold in the near future.

Q: Why are technology companies and bitcoin miners vying for electricity?

A:

Technology firms are rapidly advancing their AI and cloud computing data centres, which necessitate large quantities of electricity. Bitcoin miners, who also consume considerable energy, find themselves in competition with these tech giants for a limited electricity supply.

Q: What percentage of electricity could data centres utilize in the US by 2030?

A:

Data centres in the United States might consume as much as 9% of the nation’s electricity by 2030, more than doubling their current usage, as reported by the Electric Power Research Institute.

Q: How are some bitcoin miners adapting to this competitive environment?

A:

Many bitcoin miners are transitioning to lease or sell their energy-connected infrastructure to AI and cloud computing enterprises. This strategic shift can significantly enhance the worth of their facilities as these locations gain importance for tech companies seeking rapid growth.

Q: What hurdles do bitcoin miners face when relocating to AI data centres?

A:

Transitioning to AI data centres encompasses high expenses, extended construction timelines, and technical complexities such as the requirement for specialized cooling systems. Moreover, many bitcoin miners may lack the necessary capital and expertise to effectively navigate this transition.

Q: How are smaller bitcoin miners impacted by this trend?

A:

Smaller bitcoin miners might find it challenging to compete with well-capitalized AI firms, which possess the financial means to quickly secure substantial electricity supplies. This situation could compel smaller miners to exit the market or lead them to sell their assets to larger tech corporations.

Q: What is the potential increase in value for bitcoin mining properties converted for AI use?

A:

Repurposing bitcoin mining sites for AI and cloud computing could increase their value up to fivefold, based on analysis from Morgan Stanley, as these facilities become essential for tech enterprises aiming for rapid expansion.

Q: Are all bitcoin miners transitioning to AI or cloud computing?

A:

Not every bitcoin miner is making the shift to AI or cloud computing. Some, like CleanSpark, intend to continue focusing on cryptocurrency mining, citing the technical and financial complexities involved in moving towards AI data centres.

Telstra Activates Workforce to Address Retail Increases and Natural Events


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Telstra’s Innovative Workforce Strategy: Transforming Supply Chain Management

Telstra, Australia’s leading telecommunications provider, is utilizing a thorough enterprise resource planning (ERP) transformation to flexibly manage its workforce across various supply chains. This project, which is part of Telstra’s extensive supply chain renewal, is essential for handling peak retail times and reacting to natural disasters. By incorporating SAP Integrated Business Planning (IBP) and streamlining ERP systems, the company is creating a more agile, resilient, and efficient supply chain.

Quick Overview

  • Telstra is improving workforce mobility as a key component of a wider ERP transformation.
  • The company has unified several outdated ERP systems into one SAP S/4HANA-driven system.
  • Telstra’s three unique supply chains now function within a cohesive technological ecosystem.
  • Enhanced workforce mobility has increased efficiency, enabling rapid staff reallocation during peak demands or crises.
  • The ERP transformation is projected to yield over $50 million in IT platform benefits by the fiscal year 2026.

Unified Supply Chain Management: A Fresh Chapter for Telstra

Recent developments in Telstra’s supply chain management have resulted from a multi-year effort aimed at streamlining its technological infrastructure. Directed by Jenni Decker, Principal of Supply Chain Planning, Retail, and Industrial, the company adopted SAP Integrated Business Planning (IBP) as a standard technology layer across all its supply chains. This initiative is further bolstered by the integration of ERP systems and the incorporation of artificial intelligence (AI) and machine learning within the device supply chain.

Three Unique Supply Chains, One Unified Strategy

Telstra manages three separate supply chains:

  1. Spare Parts Supply Chain: This chain is tasked with supplying spare parts to resolve network issues.
  2. Build Supply Chain: This chain aids in the construction and maintenance of Telstra’s network, including 5G deployments.
  3. Devices Supply Chain: This supply chain is responsible for providing mobile phones, modems, and accessories to wholesale, retail, and enterprise clients.

Previously, these supply chains functioned independently, each with distinct technologies and processes, resulting in inefficiencies. The absence of a cohesive system meant that similar challenges necessitated redundant solutions within each supply chain. This inefficiency became a critical area for enhancement as Telstra initiated its transformation journey.

Transitioning from Outsourcing to Insourcing: A Strategic Change

Around five to six years ago, Telstra opted to insource its supply chain operations after over a decade of outsourcing to two different partners. This decision aimed to reclaim control over its processes and capabilities, which had significantly diverged during the outsourcing phase. The insourcing initiative set the foundation for the current ERP unification and supply chain planning enhancements.

ERP Unification: Streamlining Operations with SAP S/4HANA

A key element of Telstra’s transformation is the unification of its ERP systems. In partnership with Accenture, Telstra successfully integrated three distinct legacy ERP systems (Oracle and SAP ECC) into a single, combined corporate ERP based on S/4HANA Private Cloud Edition, hosted on Microsoft Azure. This new system, known internally as ‘SAPphire’, represents a substantial shift towards standardized and simplified operations throughout the organization.

Telstra supply chain architecture consolidation with SAP technology

The SAPphire rollout commenced with Telstra’s international operations in April 2022, involving roughly 200 finance users. This was succeeded by a broader implementation for its domestic operations in July 2023, which now accommodates approximately 2,500 users across finance, procurement, and supply chain roles in 14 countries. Telstra anticipates that the SAPphire initiative will generate over $50 million in IT platform benefits by FY26, including $9 million in recurring annual savings.

Workforce Mobility: A Transformative Advantage for Telstra

A major advantage of the integrated supply chain planning and ERP systems is the improved workforce mobility. With all supply chains utilizing the same technology, Telstra can agilely reallocate personnel between supply chains in response to demand. This ability has been vital during peak retail times, like Black Friday and Christmas, as well as during natural disasters when demand for network repairs surges.

Telstra shifts staff between supply chains during retail peaks and natural disasters

Jenni Decker emphasized that this workforce mobility not only benefits Telstra but also offers significant career development avenues for employees. Team members can now acquire experience across various supply chains, enhancing their skills and expanding their industry knowledge.

Conclusion

Telstra’s extensive overhaul of its supply chain management, through the introduction of SAP IBP and the consolidation of ERP systems, has resulted in notable enhancements in efficiency and workforce mobility. The capacity to dynamically shift personnel across supply chains during peak and emergency situations has proven transformative for the organization, allowing it to more effectively support its growth trajectory and deliver improved services to its customers. This transformation is expected to significantly impact the company’s financial performance, with substantial IT platform benefits anticipated by FY26.

Q: What is the primary aim of Telstra’s ERP transformation?

A:

The main aim of Telstra’s ERP transformation is to simplify and standardize operations across finance, procurement, and supply chain management. This is accomplished by merging multiple obsolete ERP systems into a single SAP S/4HANA-based system, facilitating more effective and integrated operations.

Q: How does the new supply chain management system benefit Telstra?

A:

The updated supply chain management system allows Telstra to flexibly reallocate its workforce across different supply chains in line with demand. This adaptability is especially advantageous during peak retail seasons and natural disasters, enabling the organization to react more swiftly and effectively to evolving circumstances.

Q: What financial benefits are anticipated from the SAPphire program?

A:

Telstra expects the SAPphire program to yield over $50 million in IT platform benefits by FY26, along with an additional $9 million in recurring annual benefits. These savings arise from the consolidation and simplification of operations throughout the organization.

Q: What impact has workforce mobility had on Telstra’s workforce?

A:

Workforce mobility has granted Telstra employees enhanced career development opportunities. Staff members can now gather experience across various supply chains, improving their skills and expanding their industry acumen. This mobility also facilitates faster and more effective responses to evolving business demands.

Police Introduce ‘BluLink’ Platform: Citizens Can Now Share GPS Data, Stream Live Video, and Upload Content Directly


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NSW Police Introduce ‘BluLink’ Platform for Instant Public Engagement

NSW Police have officially rolled out their cutting-edge ‘BluLink’ platform, a tool aimed at transforming how individuals can support police during urgent situations. This novel service enables citizens to provide essential information straight to police, such as GPS locations, live video feeds, digital media submissions, and text communications. The platform has already demonstrated considerable potential during a year-long trial, striving to improve connections between law enforcement and the community, facilitating swifter and more effective emergency responses.

Quick Overview

  • NSW Police unveil ‘BluLink’, a platform for direct liaison between the public and emergency services.
  • Citizens are able to share GPS data, live video, images, and messages with law enforcement.
  • The platform is powered by GoodSAM and operates on a consent basis, requiring no app installation.
  • BluLink has already been instrumental in addressing high-risk incidents during its trial phase.
  • Translation services for over 150 languages are accessible through the platform.

Transforming Emergency Response

The new ‘BluLink’ platform launched by NSW Police represents a noteworthy advancement in the interaction between emergency services and the public. In the past, during major incidents, the public often records crucial visuals and disseminates them on social media platforms. This presents a challenge for police, who have to navigate through myriad online platforms to collect data. BluLink simplifies this procedure, enabling individuals to send information directly to police, thus expediting investigations and resolutions.

Functionality of BluLink

BluLink is crafted for ease of use and necessitates no prior configuration or application download. When someone dials Triple Zero (000), dispatchers can promptly issue a BluLink request to the caller’s smartphone. The caller can then utilize this link to share their GPS position, stream live footage of the event, upload previously recorded media, or dispatch text messages. The platform is particularly advantageous in scenarios where verbal communication is challenging, offering text messaging capabilities that can be translated into over 150 languages.

Police Reveal 'BluLink' Platform: Public Can Now Provide GPS, Live Video, and Upload Content Instantly

Successes of the Trial

Prior to its formal rollout, BluLink went through a 12-month trial within select Metropolitan and Regional Commands, commencing in February 2023. The trial showcased the platform’s utility in various situations, including the investigation of the Bondi Junction stabbing, finding missing persons, and aiding lost bushwalkers. The data from this trial is remarkable:

  • Over 8,300 locations gathered.
  • More than 100 high-risk missing individuals located.
  • Exceeding 700 live videos streamed and 8,000 digital media files uploaded.
  • Over 1,600 translation service requests handled.

Noteworthy Aspects of BluLink

Instant GPS Sharing

A key highlight of BluLink is its capability to provide real-time GPS coordinates to the police. This feature is essential in emergency contexts where accurate location data is critical, particularly in incidents involving lost hikers or stranded people.

Live Video Transmission

The ability to stream live video enables police to obtain immediate visual information about a developing situation. This functionality was particularly utilized during the investigation of the Bondi Junction stabbing, where officers could analyze uploaded footage and CCTV in real-time.

Digital Media Submission

In addition to live streaming, BluLink facilitates the upload of pre-recorded videos and images, which can be vital for gathering evidence. This feature was successfully employed in various occurrences during the trial, including public shootings and missing person inquiries.

Support for Multiple Languages

With the capability to translate text messages into 150 languages, BluLink ensures that language issues do not obstruct effective communication during emergencies. This is particularly crucial in Australia’s culturally diverse society.

Official Statements and Future Outlook

Minister for Police and Counter Terrorism, Yasmin Catley, highlighted BluLink’s significance in bolstering police capacity. “Police depend on community members to accurately describe an incident, so they know what they’re facing and how to respond; ‘BluLink’ grants them unparalleled access to a scene even prior to arrival,” she remarked.

Assistant Commissioner Stacey Maloney, Commander of Technology and Communication Services Command, stated that BluLink is anticipated to enhance efficiency and save resources across all police divisions. “You never know when an emergency might arise or when you might need to call Triple Zero (000), and ‘BluLink’ could be a valuable tool in those situations,” Maloney commented.

Conclusion

The introduction of the BluLink platform by NSW Police signifies a major step forward in emergency response capabilities. By enabling the community to relay real-time information directly to police, BluLink aims to simplify emergency circumstances and expedite resolutions. The successful trial underscores its efficacy, and the official implementation is poised to benefit both the public and law enforcement agencies throughout New South Wales.

Q&A

Q: What is BluLink and how does it function?

A:

BluLink is a platform rolled out by NSW Police that enables the public to provide GPS coordinates, live video, digital media, and text messages directly to police during emergencies. It is activated by a link dispatched from Triple Zero (000) operators to the caller’s smartphone.

Q: Is an app required to use BluLink?

A:

No, BluLink is not an application and requires no previous setup. When you contact Triple Zero (000), a link is sent to your device, which allows you to inform the police.

Q: How was BluLink evaluated before its official release?

A:

BluLink was tested over a 12-month period starting in February 2023, during which it was utilized in various Metropolitan and Regional Commands. The trial encompassed successful applications in cases involving missing persons, public shootings, and other emergencies.

Q: Can BluLink assist non-English speakers?

A:

Yes, BluLink includes text message translation in over 150 languages, making it accessible for individuals who may not speak English.

Q: How does BluLink improve police response times?

A:

By facilitating the sharing of real-time GPS data, live videos, and other essential information directly with police, BluLink allows for quicker decision-making and more effective resource allocation.

Q: Is my personal information secure when using BluLink?

A:

Yes, BluLink is a consent-based platform, meaning your information will only be shared with police if you give your permission. The platform is also designed with safeguards for privacy and security.

Q: Can you provide examples of BluLink’s successful application in real scenarios?

A:

Throughout its trial, BluLink was effectively employed in several prominent cases, including the Bondi Junction stabbing inquiry and the assistance of lost bushwalkers in Dharawal State Conservation Park and Barrington Tops.

Leading US oilfield corporation Halliburton struck by cyber attack


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Brief Overview

  • Halliburton, a prominent US oilfield services company, has allegedly been the focus of a cyber attack.
  • This incident has disrupted the operations at its North Houston facility and its worldwide connectivity systems.
  • The firm has instructed certain employees to avoid connecting to internal networks.
  • The energy sector is witnessing an uptick in cyber attacks, with events like the Colonial Pipeline ransomware incident in 2021 being a significant case.
  • Several prominent US firms, including UnitedHealth Group and MGM Resorts, have also experienced ransomware attacks recently.

Halliburton Targeted by Cyber Attack as Energy Sector Faces Increasing Threats

Leading US oilfield company Halliburton affected by cyber attack

Halliburton, one of the largest oilfield services providers in the United States, has reportedly fallen victim to a cyber attack. As per a source familiar with the situation, this event has influenced the company’s operations at its North Houston site and some of its international connectivity networks. The anonymous source also indicated that Halliburton has counseled certain personnel not to connect to internal systems following the attack.

The Escalating Risk of Cyber Attacks in the Energy Sector

The energy sector has increasingly become a prominent target for cyber attacks, with the incidence and complexity of such events markedly increasing in recent years. The Colonial Pipeline ransomware attack in 2021 is a glaring example of the dire repercussions when essential infrastructure is compromised. This specific incident resulted in significant disruption to fuel supplies, driving up gasoline costs, initiating panic buying, and creating localized fuel shortages in various regions.

For Australia, the ramifications of these cyber threats are equally alarming. The Australian energy sector, heavily dependent on digital systems, could find itself facing similar dangers. As the country enhances its energy exports, particularly liquefied natural gas (LNG), securing these operations becomes crucial.

Consequences for Halliburton’s Operations

While Halliburton has not yet issued an official comment regarding the cyber attack, the effects on its operations are apparent. The company’s North Houston facility, a vital center for its business processes, has been adversely affected. Furthermore, disruptions to global connectivity networks could have widespread repercussions for Halliburton’s international business.

For a corporation of Halliburton’s size and significance, any operational disruption can lead to substantial repercussions. The firm plays a critical role in the global oilfield services arena, offering a variety of services ranging from drilling to reservoir management. Prolonged operational disruptions could potentially impact oil and gas production timelines, resulting in broader consequences for the energy marketplace.

Why Cybercriminals Target the Energy Sector

The energy sector is an appealing target for cybercriminals owing to its vital role in national and global economies. Interruptions in energy supplies can create ripple effects across a multitude of industries, making it an enticing target for ransomware and other cyber crimes.

Additionally, many energy companies utilize outdated legacy systems that may lack adequate protection against contemporary cyber threats. This renders them susceptible to attacks that can take advantage of antiquated security measures. In Australia, the urgency to modernize and secure energy infrastructure is growing as cyber threats remain dynamic.

Other Significant Cyber Incidents in Recent Years

Halliburton is not the only entity grappling with cyber threats. Numerous major US corporations have faced ransomware attacks in recent years. UnitedHealth Group, one of the leading healthcare providers in the US, was targeted, raising alarms over the protection of sensitive patient information. Similarly, gaming giants MGM Resorts International and Caesars Entertainment have also been victims of ransomware attacks, illustrating the extensive range of industries subject to cybercrime.

Even consumer goods companies such as Clorox have not escaped, suggesting that no sector is shielded from the rising wave of cyber dangers. For businesses in Australia, these events serve as a warning, emphasizing the need for comprehensive cybersecurity strategies.

Conclusion

Halliburton, a leading corporation in the US oilfield services sector, has emerged as the latest high-profile casualty of a cyber attack, affecting its operations in Houston and beyond. The energy sector, both domestically and internationally, is increasingly susceptible to such attacks, which could lead to significant ramifications. As Australia continues to augment its energy exports, the necessity for improved cybersecurity measures in the sector is paramount.

Frequently Asked Questions

Q: What does it mean for Halliburton to be attacked in a cyber incident?

A:

Halliburton’s status as one of the largest oilfield services firms globally means that any interruption in operations can profoundly influence the energy market. This incident emphasizes the energy sector’s vulnerability to cyber threats.

Q: In what ways has the attack affected Halliburton’s operations?

A:

The cyber attack has impacted operations at Halliburton’s North Houston campus and disrupted certain global connectivity networks. The organization has also requested that some employees refrain from linking to internal systems.

Q: Why is the energy sector particularly vulnerable to cyber attacks?

A:

The energy sector’s critical role in the national and global economies renders it an appealing target for cybercriminals. Interruptions in energy supply can have extensive repercussions across various industries, making it an attractive target for ransomware and other cyber threats.

Q: What broader impacts could this attack have on the energy industry?

A:

The attack on Halliburton serves as a stark reminder of the energy sector’s vulnerabilities. It underscores the pressing need for robust cybersecurity measures to safeguard essential infrastructure, both in the US and globally, in addition to Australia.

Q: Have other companies in the energy sector experienced similar attacks?

A:

Yes, the energy sector has witnessed a rise in cyber attacks in recent years, with the Colonial Pipeline incident in 2021 being one of the most prominent examples. Other sectors, such as healthcare, gambling, and consumer goods, have similarly faced targeting.

Bank of Queensland’s Shift to Digital Results in Significant Job Reductions


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Quick Read

  • Bank of Queensland (BoQ) intends to eliminate up to 400 full-time equivalent roles as part of its digital evolution.
  • The bank is transitioning into a cost-efficient, nimble, and digitally-oriented establishment.
  • BoQ has successfully shifted a considerable number of its retail clients to digital platforms, including the introduction of a new digital home loan service.
  • The bank plans to convert 114 franchised branches into corporate branches to further support its digital initiative.
  • BoQ has collaborated with Microsoft to transition its infrastructure and applications to Azure by 2025.
  • BoQ’s digital plans include acquiring ME Bank, resulting in the launch of its digital banking app.
  • The bank anticipates automating 80% of its essential processes from FY23 to FY26.
  • The recent financial performance of BoQ reveals notable investments in technology, compliance, and risk management.

BoQ’s Digital Transformation: The Path to a More Streamlined, Digitally-Oriented Bank

The Bank of Queensland (BoQ) has revealed plans to eliminate as many as 400 full-time equivalent (FTE) positions while it progresses with its digital transformation plan. This initiative highlights the bank’s aim to evolve into a “cost-effective, flexible, digitally focused” retail banking institution. But what specifics does this transformation involve, and what direction is BoQ taking?

Notable Advancements in Digital Transformation

BoQ’s digital transformation focuses not only on downsizing but also on rethinking its operations in a digital-first environment. The institution has already moved 25% of its retail clients onto digital banking interfaces and launched a brand new digital home loan platform. This adjustment is part of a comprehensive effort to enhance efficiency and customer satisfaction in banking.

In addition, BoQ has started the conversion of 114 of its franchised branches to corporate branches, placing them under complete group ownership. CEO Patrick Allaway emphasizes that this change is vital for developing a “straightforward, low-cost digital retail bank.”

Collaboration with Microsoft: Embracing Cloud Technology

To facilitate its digital transformation, BoQ has partnered with Microsoft, choosing Azure as its primary cloud service provider. The bank aims to transition its infrastructure and applications to Azure by 2025, which is projected to improve BoQ’s automation potential and decrease time-to-market for new offerings.

In the first half of the 2024 fiscal year, BoQ automated 43 processes. By the conclusion of FY26, the bank’s goal is to automate 80% of its critical processes, further enhancing operational effectiveness and reducing costs.

Strategic Acquisitions and Integrations

BoQ’s digital transition is supported by strategic acquisitions, particularly the acquisition of ME Bank in February 2021. This move marked BoQ’s entry into the digital-only banking market and paved the way for the creation of its digital banking platform. Currently, 260,000 customers are engaged with BoQ’s digital services, which includes the initial cohort of ME Bank clients.

The integration of ME Bank continues, with the complete migration of deposit-only clients expected to conclude within this financial year.

Changes in Home Loan Applications

BoQ has also advanced significantly in the home loan domain with the introduction of the BoQ Broker Portal, a digital brokerage service initially tested with its Virgin Money brand. Nevertheless, Virgin Money ceased new home loan applications through its broker network as of September 1, 2023. Subsequently, BoQ declared that it would halt additional home loan applications through this route starting August 31, 2024, aligning with its overall digital strategy.

Financial Consequences

BoQ’s dedication to digital evolution is mirrored in its financial reports. For the half-year ending February 29, 2024, the bank reported $524 million in cash operating expenses, part of which related to investments in risk, compliance, and technological advancements. The bank also stated it had incurred an additional $41 million in technology-related expenditures, highlighting the substantial financial investment necessary for driving digital transformation.

Conclusion

BoQ’s ongoing digital transformation is reshaping it into a more efficient, financially savvy, and digitally-oriented organization. While this transition has resulted in significant job reductions, it also positions BoQ for enhanced competition in a rapidly changing banking environment. Through strategic alliances, vital acquisitions, and a commitment to automation, BoQ is on track to establish itself as a modern, customer-focused digital bank.

Q: Why is BoQ implementing job cuts?

A:

The job reductions are primarily associated with BoQ’s digital transformation objectives, aimed at evolving into a lower-cost, agile, and digitally-driven bank. The bank is optimizing its operations and automating processes, which has lessened the necessity for certain positions.

Q: How many customers have transitioned to BoQ’s digital platform?

A:

As per the latest update, 260,000 customers have transitioned to BoQ’s digital platform, which includes the initial group of ME Bank customers and 25% of BoQ’s retail clientele.

Q: What role is Microsoft playing in BoQ’s digital transformation?

A:

Microsoft acts as BoQ’s preferred cloud provider, with intentions to migrate the bank’s infrastructure and applications to Azure by 2025. This collaboration is anticipated to bolster BoQ’s automation potential and shorten the time-to-market for new offerings.

Q: What is the current status of the ME Bank acquisition?

A:

BoQ acquired ME Bank in February 2021 to enhance its digital banking capabilities. The integration process is ongoing, with the full migration of deposit-only clients expected to be finalized within the current financial year.

Q: What modifications are being implemented in BoQ’s home loan application procedures?

A:

BoQ has introduced the BoQ Broker Portal, a digital brokerage initiative. Virgin Money, a brand under BoQ, halted new home loan applications through its broker channel on September 1, 2023. BoQ will cease further home loan applications via this channel starting August 31, 2024.

Suncorp Launches Three-Year Technology Plan to Propel Future Innovations


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Suncorp Launches Three-Year Technology Plan to Propel Future Innovations

Suncorp reveals three-year technological vision focusing on AI and platform upgrades

Quick Overview

  • Suncorp’s three-year tech vision emphasizes platform upgrades and AI-driven operational changes.
  • The firm has successfully completed its banking divestiture to ANZ, streamlining its operations.
  • Key initiatives encompass enhancing its policy administration system (PAS) and broadening AI implementation.
  • Suncorp intends to establish a “genuine digital insurer” providing quicker market response and superior customer offerings.
  • AI implementations are projected to cover customer service to fraud detection, with over 20 initiatives on the horizon.
  • Suncorp has transitioned 90% of its tech workloads to the cloud, paving the way for further digital evolution.

A Detailed Examination of Suncorp’s New Tech Strategy

The significance of technology at Suncorp, now exclusively general insurance, has surged with the launch of its three-year tech strategy. This plan sets bold objectives regarding platform upgrades and innovations powered by AI, anticipated to influence the company’s future operations.

Strategic Sales for Simplification

In a pivotal move, Suncorp has recently divested its banking segment to ANZ, effectively streamlining its portfolio. CEO Steve Johnston noted that this transaction signifies the completion of a comprehensive strategy aimed at simplifying operations. As a result, Suncorp has become a more straightforward trans-Tasman general insurer.

Despite simplifying its portfolio, Johnston emphasized that this process was grounded in extensive technological improvements. These advancements not only supported the separation of banking and insurance sectors but also established a foundation for upcoming innovations.

Modernising Platforms: The Next Step

As Suncorp embarks on its three-year plan, modernising its platforms is a central area of focus. The enhancement of the policy administration system (PAS) constitutes the next major initiative in this ongoing journey. Johnston underscored the necessity of transforming PAS, stating, “a modern insurance company cannot rely on technology developed before 80% of its staff were born.”

The PAS enhancement is perceived not just as a technological update but as a comprehensive reconfiguration of Suncorp’s general insurance enterprise. This transformation seeks to diminish complexity, hasten market readiness, and foster more innovative offerings for customers. This initiative is already active in New Zealand with AA Insurance and will soon branch out to AAMI in Australia and other sectors.

Operational Transformation Powered by AI

While platform modernisation is critical, Suncorp’s focus on operational transformation is increasingly directed towards AI utilization. Johnston disclosed that the company has already created over 100 AI use cases, with the most promising ones planned for funding in FY25. Suncorp identifies general insurance as a prime candidate for AI advantages but is proceeding cautiously in its deployment.

Adam Bennett, Suncorp’s Group Executive of Technology and Operations, noted that AI is currently being applied in diverse areas, including pricing, claims, risk modelling, customer service, and automation. The forthcoming three years will see the firm leverage this momentum, introducing additional generative AI use cases intended to revolutionise its operational framework.

Generative AI: Envisioning the Future

Suncorp has been investigating generative AI for over a year, and Bennett asserts that the technology has matured sufficiently to make a substantial impact on large enterprises. The upcoming year will concentrate on lower-risk use cases that enhance insights, productivity, and employee assistance.

Suncorp has outlined an ambitious plan for over 20 generative AI use cases slated for launch within the next year. These include tools that provide a comprehensive view of active claims while suggesting optimal next steps and a customer service tool to assist frontline employees in quickly addressing customer queries.

Looking Back on the Past Three Years

Reflecting on the preceding three-year plan, Suncorp has achieved notable progress in modernising its tech infrastructure. A significant milestone is the transition of 90% of its tech workloads to the public cloud, a critical aim from earlier objectives. Additionally, Suncorp has successfully completed a five-year initiative to unify its legacy data warehouse systems into a cohesive, cloud-based framework.

The company has also accomplished an organization-wide transformation of end-user technology. This included retiring on-premises virtual desktops and implementing next-gen laptop solutions backed by advanced cybersecurity measures. As part of this transformation, Suncorp has deployed a considerable number of Microsoft Surface devices, thereby further empowering its workforce.

Conclusion

Suncorp’s new three-year technology strategy signifies a decisive move toward becoming a fully digital insurer. By prioritising platform modernisation and AI-driven operational changes, the company seeks to streamline its processes, enhance customer experiences, and foster innovation. Following the sale of its banking division to ANZ, Suncorp is poised to concentrate entirely on its general insurance operations. Planned enhancements to its policy administration system and the rollout of generative AI use cases indicate a future where technology will play a vital role in Suncorp’s achievements.

Q: What are the primary focus points of Suncorp’s new technology strategy?

A:

The strategy chiefly concentrates on platform modernisation and AI-empowered operational transformation. This involves upgrading the policy administration system (PAS) and deploying new AI use cases across multiple areas such as claims handling, pricing, and customer service.

Q: How does the sale of Suncorp’s banking segment influence its technology strategy?

A:

Selling off its banking operations to ANZ streamlines Suncorp’s portfolio, enabling the firm to focus on general insurance. The technological advancements that enabled the separation of banking and insurance services also set the groundwork for future innovations.

Q: Why is the upgrade of the policy administration system (PAS) essential?

A:

The PAS enhancement is a vital element of Suncorp’s platform modernisation efforts. It represents more than just a tech update; it aims to fundamentally transform the company to reduce complexity, enhance speed to market, and deliver innovative customer offerings.

Q: How does Suncorp intend to integrate AI into its operations?

A:

Suncorp has developed over 100 AI use cases and is focused on deploying the most effective ones. These AI applications will encompass various functionalities, including claims processing, risk assessment, customer service, and fraud detection, with a cautious approach to ensure efficiency and mitigate risks.

This article is optimised for SEO best practices, with appropriate headings, alt text for images, and a concise summary. The “Quick Overview” segment gives a brief synopsis for readers seeking key information swiftly. The “Q&A” section addresses inquiries that readers might have, enhancing engagement and the article’s utility.

Origin Energy Grows with UiPath: Leverages Process and Task Mining for Innovation


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Quick Read

  • Origin Energy extends its collaboration with UiPath for an additional three years.
  • Emphasis will be placed on process and task mining to boost innovation.
  • UiPath’s technology is embedded within Origin’s SAP ERP system for automation testing.
  • Origin seeks to pinpoint bottlenecks and refine processes prior to automation.
  • The organization emphasizes cost avoidance rather than seeking cost savings.
  • Automations are set up to automatically generate incident tickets in ServiceNow.

Strategic Growth of Origin Energy with UiPath

Origin Energy has initiated a refreshed three-year alliance with UiPath, aiming to leverage process and task mining as a cornerstone of its strategic innovation initiatives. This partnership represents a crucial development in Origin’s dedication to integrating cutting-edge automation technologies into its operational framework.

Collaboration between Origin Energy and UiPath for innovative processes

Image credit: Origin Energy.

Integration with SAP ERP

In May 2019, Origin Energy migrated its robotic process automation (RPA) onto the UiPath framework, initially targeting test automation. The automation scope has since broadened to encompass processes that interact with its SAP enterprise resource planning (ERP) system. Anthony Kaelin, Head of IT Automation and Insights, underscored the importance of this three-year contract during the SAP NOW A/NZ conference, highlighting the potential for further integration of UiPath’s technology across Origin’s operations.

Process and Task Mining: The Future Ahead

Process and task mining are expected to play crucial roles in Origin’s plans. Process mining utilizes system logs and data to chart out workflows, whereas task mining tracks user engagement with these workflows. Both technologies strive to reveal bottlenecks and highlight areas for enhancement. Kaelin noted, “We aim to have the logs contribute to process mining, uncover insights, and pinpoint bottlenecks during an initial assessment of the process. Enhancing the process prior to automation will fuel our automation pipeline.”

Emphasis on Cost Avoidance

While cost savings are a consideration, Origin’s main concentration regarding its automation strategies is on cost avoidance. Kaelin remarked that 70-80% of the advantages gained from automation revolve around cost avoidance as opposed to direct savings. This tactical approach guarantees efficient resource utilization and streamlined processes for improved results.

Comprehensive Automation Monitoring

Origin has constructed its automation framework with thorough monitoring capabilities. These systems automatically generate incident tickets in the company’s service management platform, ServiceNow, whenever an automation malfunction occurs. “We interlinked UiPath output files directly with ServiceNow to trigger incidents, ensuring that nothing is overlooked,” Kaelin shared. This integration assures that any challenges are swiftly handled, preserving uninterrupted operations.

Summary

Origin Energy’s enlarged partnership with UiPath highlights its commitment to utilizing advanced technologies for process innovation. By concentrating on process and task mining, cost avoidance, and robust monitoring, Origin is prepared to boost its operational efficiency and foster innovation.

Q&A

Q: What is the primary emphasis of Origin Energy’s collaboration with UiPath?

A:

The main emphasis is on exploiting process and task mining to drive innovation and improve operational efficiency, focusing particularly on cost avoidance.

Q: How does task mining differ from process mining?

A:

Process mining utilizes system logs and data to delineate processes, whereas task mining monitors user interactions with these processes to understand execution in real-time.

Q: What significance does SAP ERP hold in Origin’s automation strategy?

A:

Origin’s automation strategy incorporates the integration of UiPath technology into its SAP ERP system for test automation and process enhancements during system updates or modifications.

Q: How does Origin ensure that automation failures are resolved quickly?

A:

Origin has connected UiPath with ServiceNow to automatically create incident tickets whenever an automation failure arises, ensuring that issues are addressed and resolved promptly.

Q: Why is cost avoidance prioritized over cost savings for Origin?

A:

Cost avoidance aims to prevent unneeded costs while ensuring efficient resource use, aligning with Origin’s strategic focus on long-term operational effectiveness.