David Leane, Author at Techbest - Top Tech Reviews In Australia - Page 4 of 16

Suncorp Amplifies Initiatives to Enhance AI Safety


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Brief Overview

  • Suncorp is enhancing its measures for AI safety as it broadens the use of generative AI outside of internal applications.
  • The insurer is in the process of hiring an AI safety manager to create and enforce AI safety protocols.
  • Suncorp’s AI governance strategy is in sync with the Australian Government’s principles of AI ethics and voluntary safety standards.
  • The company is actively working to reduce risks linked to customer-facing AI technologies.
  • This initiative is indicative of a rising trend among Australian enterprises to focus more on the responsible use of AI.

Suncorp Enhances AI Safety Protocols as AI Utilization Grows

Suncorp strengthens AI governance framework

Suncorp’s Strategy Centers on AI Governance

The Australian insurer Suncorp is taking significant measures to bolster its AI governance as it aims to expand the use of generative AI beyond its internal processes. Currently, the company is looking to hire an AI safety manager whose role will encompass the development and enforcement of AI safety protocols throughout its technology and business operations.

This action is part of a broader movement in Australia where companies are increasingly emphasizing the secure and ethical application of AI. As AI technology rapidly evolves, businesses are tasked with balancing innovation with effective risk management to ensure responsible usage of AI solutions.

Adhering to Government AI Ethics Guidelines

Suncorp’s approach to AI risk management and governance is closely aligned with the AI ethics guidelines provided by the Australian Government. These principles aim to encourage fairness, accountability, and transparency in AI systems and are becoming a benchmark for businesses integrating AI into their workflows.

Furthermore, Suncorp is implementing the voluntary AI safety standard introduced by the Department of Industry in September 2023. This standard presents best practices for AI development and deployment while striving to reduce associated risks.

Integrating AI Innovation with Risk Management

Priyanka Paranagama, Suncorp’s CTO and executive general manager of AI transformation, highlighted the importance of maintaining a defined risk appetite alongside the opportunities presented by AI. The company is particularly focused on controlling risks associated with generative AI outputs that interact with customers.

“We are assessing what additional controls are necessary as our GenAI use cases expand from solely internal applications to providing insights directly to our clientele,” Paranagama indicated.

This cautious yet progressive stance underscores Suncorp’s dedication to responsible AI adoption, ensuring that insights generated by AI do not inadvertently pose risks to customers or business practices.

AI Safety Manager: A Pivotal Leadership Position

The introduction of the AI safety manager position at Suncorp accentuates the insurer’s dedication to responsible AI governance. As outlined in the job announcement, this leadership role will emphasize the creation and implementation of AI safety protocols for both proprietary AI models and third-party solutions.

By pursuing this hire, Suncorp aims to reinforce its AI governance framework while encouraging innovation in a compliant and secure manner. This position is expected to be vital in shaping the future of AI across the various sectors of the company.

The Importance of AI Safety for Australian Enterprises

As AI adoption accelerates across various sectors, businesses are acknowledging the crucial need for strong AI governance frameworks. In Australia, discussions surrounding AI ethics and safety regulations are intensifying, with policymakers and industry leaders advocating for responsible AI practices.

For companies in the financial services and insurance sectors like Suncorp, AI safety is especially vital. Decisions made through AI in these fields can significantly impact customers, necessitating transparency, fairness, and reliability in AI functionalities.

Conclusion

Suncorp is making substantial advancements to boost AI safety as it broadens its use of generative AI. By aligning with governmental AI ethics guidelines and recruiting an AI safety manager, the insurer is reinforcing its commitment to responsible AI governance. This initiative mirrors a larger trend among Australian organizations to find a balance between AI-driven innovation and risk management, ensuring that AI applications remain safe, ethical, and efficient.

Questions & Answers: Insights into Suncorp’s AI Safety Initiatives

Q: Why is Suncorp emphasizing AI safety at this time?

A:

Suncorp is expanding its generative AI applications beyond internal use, which necessitates strong AI governance. By prioritizing AI safety, the organization intends to mitigate risks tied to AI-driven decision-making while ensuring adherence to changing regulatory frameworks.

Q: How does Suncorp’s AI governance align with Australian regulations?

A:

Suncorp’s AI governance framework corresponds with the Australian Government’s AI ethics principles and the voluntary AI safety standard issued by the Department of Industry. These guidelines promote fairness, accountability, and transparency in AI systems.

Q: What responsibilities does the AI safety manager hold?

A:

The AI safety manager is tasked with developing and instituting AI safety protocols, ensuring responsible deployment of AI technologies across Suncorp’s business areas. This role will also manage risks for both internal and external AI applications.

Q: What risks does generative AI pose in customer-facing roles?

A:

Generative AI can create risks such as biased results, misinformation, and unintended effects in decision-making. Suncorp is focusing on developing additional safeguards to counteract these risks as it broadens AI applications for customer engagement.

Q: How does Suncorp’s AI strategy measure against other Australian firms?

A:

Numerous Australian businesses are placing an increasing focus on AI governance, particularly within regulated fields like finance and insurance. Suncorp’s proactive approach corresponds with broader industry trends that prioritize ethical and responsible AI integration.

Q: What advantages does AI offer to the insurance sector?

A:

AI enhances operational efficiency, improves risk assessment, and facilitates tailored customer experiences. Generative AI can optimize claims processing, fraud detection, and customer interaction, thereby boosting operational effectiveness and customer focus.

Q: What future developments can be expected in AI governance in Australia?

A:

As AI utilization increases, it’s anticipated that Australia will introduce more formal regulations concerning AI ethics and safety. Businesses will need to proactively adapt to regulatory changes by establishing strong governance frameworks and ethical AI practices.

Great Southern Bank Names New Chief Information Officer


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Great Southern Bank Appoints Bernadette Stone as New CIO

Quick Overview

  • Great Southern Bank has appointed Bernadette Stone as its new Chief Information Officer (CIO).
  • Stone’s prior experience includes serving as COO and CIO at RACQ along with management roles at Brisbane City Council, Virgin Australia, and Aurizon.
  • She will manage the bank’s technology, data, and enterprise portfolio functions.
  • Carol-Ann Gough, the previous CIO, has transitioned to Guidewire Software as VP of customer success and professional services for APAC.
  • The technology leadership at RACQ has now been taken over by former Aussie Broadband CIO Anna Clive.

Great Southern Bank Appoints Bernadette Stone as New CIO

Bernadette Stone named CIO of Great Southern Bank

Bernadette Stone.

Who is Bernadette Stone?

Broad Background in Technology and Leadership

Bernadette Stone offers a rich background to Great Southern Bank, having held senior technology and operational positions across various sectors. Her latest role was as Chief Operating Officer (COO) at RACQ, where she also acted as CIO before becoming COO in 2022.

Past Roles in Significant Australian Organizations

Prior to her time at RACQ, Stone occupied essential leadership roles, notably as CIO for Brisbane City Council. She also contributed significantly to technology and enterprise operations at Virgin Australia and the rail freight company Aurizon.

Implications for Great Southern Bank

Enhancing Digital and Technology Strategy

As CIO, Stone will lead the bank’s technology, data, and enterprise portfolio sectors. With the financial industry progressively adopting digital transformation, her guidance will be vital in bolstering the bank’s technological prowess.

Potential Innovations and Future Path

Stone’s expertise in directing large-scale technology initiatives suggests that Great Southern Bank could experience innovations in digital banking services, cybersecurity, and enhancements in customer interactions shortly.

Changes in Leadership at Great Southern Bank and RACQ

Exit of Former CIO Carol-Ann Gough

Stone takes over from Carol-Ann Gough, who resigned as CIO of Great Southern Bank after two years. Gough has since joined Guidewire Software as Vice President of customer success and professional services for the APAC region, managing teams in Australia, New Zealand, and Japan.

New Technology Leadership at RACQ

With Stone leaving RACQ, the technology department is presently managed by Anna Clive, previously the CIO of Aussie Broadband. Clive’s background in telecommunications and IT infrastructure is expected to influence RACQ’s digital trajectory.

Summary

Bernadette Stone’s appointment as CIO of Great Southern Bank signifies a notable shift in leadership for the financial entity. Her extensive background in technology and enterprise operations positions her to advance the bank’s digital strategy. Under her direction, Great Southern Bank is set to strengthen its technological capabilities, enhance customer experience, and adapt to the changing digital banking environment.

Q&A

Q: What is Bernadette Stone’s background?

A:

Bernadette Stone has a strong record in leadership within technology and operations at RACQ, Brisbane City Council, Virgin Australia, and Aurizon. She was formerly RACQ’s CIO before taking on the COO role.

Q: What will Stone’s position entail at Great Southern Bank?

A:

In her role as CIO, Stone will manage the bank’s technology, data, and enterprise portfolio operations, directing its digital strategy and innovation initiatives.

Q: Who served as the previous CIO of Great Southern Bank?

A:

Carol-Ann Gough held the position of CIO before stepping down in late 2023 and subsequently joined Guidewire Software as VP of customer success and professional services for APAC.

Q: How might Stone’s leadership affect Great Southern Bank?

A:

With her extensive IT leadership experience, Stone is anticipated to drive digital transformation, enhance customer experience, and improve the bank’s technology framework.

Q: Who is currently leading RACQ’s technology division?

A:

Following Stone’s departure, RACQ’s technology operations are now directed by Anna Clive, former CIO of Aussie Broadband.

Q: What implications does this leadership transition have for Great Southern Bank customers?

A:

Customers may observe enhancements in digital banking services, security measures, and overall user experience as Stone implements progressive technology-driven strategies.

**Google Maps Celebrates 20 Years in Australia by Showcasing the Nation’s Most Talked-About Locations**


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Google Maps Marks 20 Years in Australia: Spotlight on the Most Famed Spots

Quick Overview

  • Google Maps marks two decades in Australia, originating from Where 2 Technologies based in Sydney.
  • Globally, over 2 billion users depend on Google Maps each month.
  • Australians utilize Maps for directions, bushfire monitoring, petrol price comparisons, and more.
  • Google showcases Australia’s leading reviewed restaurants, cafés, parks, and attractions.
  • Darling Harbour stands out as Australia’s most-reviewed visitor spot with more than 58,000 reviews.
  • The top-reviewed restaurant in Australia is Dosa Hut Indian Restaurant in Harris Park, NSW.
  • Popular categories encompass fish and chips eateries, museums, thrift shops, and recycling facilities.

Google Maps: A Two-Decade Journey in Australia

Google Maps is commemorating its 20th anniversary, marking a journey that began in Sydney. Initially established by Where 2 Technologies, this platform has transformed how individuals navigate the globe. From lively urban streets to isolated outback areas, over 2 billion users around the world turn to Google Maps every month.

Development of Google Maps in Australia

The scope of Google Maps has expanded significantly beyond mere navigation. Australians now leverage it for monitoring bushfires, assessing air quality, making bookings, comparing fuel prices, and even exploring through augmented reality. With features like Street View and AI-enhancements, Maps remains a vital resource for daily living.

Australia’s Top Reviewed Locations on Google Maps

In celebration of its anniversary, Google has unveiled a compilation of Australia’s most-reviewed locations across diverse categories. From sought-after restaurants to picturesque parks, here are the spots that Australians cherish.

Leading Reviewed Restaurants

  • Dosa Hut Indian Restaurant – Harris Park, NSW (14.4K reviews, 4.61 rating)
  • Chatkazz Harris Park Restaurant – Harris Park, NSW (12.1K reviews, 4.4 rating)
  • Pho A Gogo – Southbank, VIC (11.5K reviews, 4.79 rating)
  • Ziyka Restaurant – Carlton, VIC (10.3K reviews, 4.57 rating)
  • Opera Bar – Sydney, NSW (10K reviews, 4.45 rating)

Top Reviewed Cafés

  • Andonis Cafe & Bar – Yeerongpilly, NSW (8.2K reviews, 4.68 rating)
  • Higher Ground – Melbourne, VIC (5.1K reviews, 4.1 rating)
  • The Grounds of the City – Sydney, NSW (4.2K reviews, 4.05 rating)
  • ST. ALi Coffee Roasters – South Melbourne, VIC (3.4K reviews, 4.23 rating)
  • The Hatter and the Hare – Bayswater, VIC (3.3K reviews, 4.47 rating)

Leading Reviewed Visitor Attractions

  • Darling Harbour – Sydney, NSW (58.3K reviews, 4.64 rating)
  • Scenic World – Katoomba, NSW (20.2K reviews, 4.5 rating)
  • Elizabeth Quay – Perth, WA (19.3K reviews, 4.52 rating)
  • Busselton Jetty – Busselton, WA (13.5K reviews, 4.61 rating)
  • Brighton Bathing Boxes – Brighton, VIC (10.6K reviews, 4.41 rating)

Leading Reviewed Parks

  • Kings Park and Botanic Garden – Perth, WA (26.2K reviews, 4.79 rating)
  • Hyde Park – Sydney, NSW (16.8K reviews, 4.6 rating)
  • Currumbin Wildlife Sanctuary – Currumbin, QLD (11.9K reviews, 4.56 rating)
  • Port Campbell National Park – Port Campbell, VIC (11.6K reviews, 4.76 rating)
  • Featherdale Sydney Wildlife Park – Doonside, NSW (11.4K reviews, 4.44 rating)

Conclusion

Google Maps has evolved significantly since its inception in Sydney. From aiding Australians in navigation to monitoring environmental factors, it has become an essential resource. In celebrating its 20th year, Google has highlighted Australia’s most cherished locations, reaffirming the role of Maps in everyday life. Whether you seek a highly-rated café, scenic park, or well-loved restaurant, Google Maps remains the preferred guide.

FAQs

Q: What is the history of Google Maps in Australia?

A:

Google Maps was initially created by the Australian firm, Where 2 Technologies, based in Sydney. Google purchased the company in 2004, launching Google Maps in 2005.

Q: How many users engage with Google Maps worldwide?

A:

More than 2 billion individuals utilize Google Maps each month for navigating urban areas, discovering new places, and receiving live traffic updates.

Q: What notable features does Google Maps offer in Australia?

A:

Australians employ Google Maps for bushfire tracking, air quality checks, petrol price comparisons, augmented reality directions, and making reservations.

Q: Which visitor attraction is the most reviewed in Australia?

A:

Darling Harbour in Sydney, NSW, is recognized as the top-reviewed visitor attraction, boasting over 58,000 reviews and a 4.64-star rating.

Q: What restaurant holds the most reviews in Australia?

A:

Dosa Hut Indian Restaurant located in Harris Park, NSW, has garnered the most reviews of any restaurant, with 14.4K reviews and a 4.61-star rating.

Q: How does Google Maps stand out compared to other navigation applications?

A:

Google Maps provides real-time traffic updates, satellite imagery, Street View, AI-enhanced recommendations, and compatibility with other Google services like Assistant and Search.

Q: What advancements have been made to Google Maps over the years?

A:

Google Maps has incorporated features like AR navigation, eco-friendly routing, AI-enhanced suggestions, and real-time crowd information to enhance trip planning.

Q: What popular types of places can be found on Google Maps?

A:

The most prevalent categories comprise restaurants, cafés, parks, museums, fish and chips shops, vintage clothing stores, and recycling centers.

“WhatsApp Charges Paragon, a Spyware Company, with User Targeting”


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WhatsApp Confronts Spyware Misconduct Amid Targeting Claims

Summary

  • WhatsApp accuses Israeli spyware company Paragon Solutions of targeting approximately 90 users across more than two dozen nations.
  • Among the victims are journalists and civil society members, subjected to harmful zero-click hacks.
  • WhatsApp has sent a cease-and-desist notice and directed victims to Citizen Lab for additional assistance.
  • Paragon positions itself as an ethical spyware provider but is under fire for alleged exploitation.
  • This situation underscores escalating worries about the unregulated spread of commercial spyware worldwide.

WhatsApp Opposes Spyware Misuse

Meta-owned WhatsApp has accused the Israeli spyware firm Paragon Solutions of breaching its user security. As reported by a company representative, roughly 90 individuals from over 24 countries were targeted, including journalists and civil society figures, through what has been termed a “zero-click hack.” These types of attacks necessitate no user interaction, rendering them particularly dangerous and difficult to detect.

In response to the breach, WhatsApp issued a cease-and-desist letter to Paragon and reaffirmed its dedication to safeguarding user privacy. The platform has also referred affected individuals to Citizen Lab, a Canadian oversight organization, for further scrutiny and assistance.

WhatsApp accuses spyware firm Paragon Solutions of user hacking

Understanding Zero-Click Hacks

Zero-click hacks represent a category of cyberattacks that take advantage of software vulnerabilities to breach devices without the user’s awareness or involvement. Victims may be targeted through harmful documents or links that activate automatically upon reception. These attacks are particularly hazardous due to their minimal trace, complicating efforts for detection and prevention.

WhatsApp’s identification of such an advanced attack emphasizes the increasing risks posed by commercial spyware, which continues to develop and expand globally.

The Controversial Role of Spyware in Cybersecurity

Companies like Paragon Solutions produce surveillance tools that they assert are intended to fight crime and strengthen national security. However, these tools have frequently been discovered on the devices of journalists, activists, opposition leaders, and even government officials, raising ethical questions regarding their use and the potential for abuse.

Recently acquired by Florida investment group AE Industrial Partners, Paragon promotes itself as a responsible player in the spyware market, claiming to offer its tools solely to governments in stable democracies. However, the recent allegations from WhatsApp cast doubt on its claims of providing “ethically based tools.”

Reactions from Advocacy Organizations

Organizations like Access Now have condemned the commercial spyware industry, pointing out that these abuses represent not isolated incidents but rather inherent issues within the sector. Natalia Krapiva, a senior tech-legal advisor at Access Now, noted that Paragon’s image as a “better spyware company” does not shield it from scrutiny, especially following WhatsApp’s disclosures.

Citizen Lab, assisting WhatsApp in scrutinizing the attacks, has also highlighted the dangers associated with the unregulated expansion of spyware. Their ongoing research aims to illuminate how such tools are wielded against at-risk populations and democratic figures.

Key Takeaways

WhatsApp’s accusations against Paragon Solutions shed light on the intensifying challenges posed by the commercial spyware sector. While companies like Paragon assert they operate within ethical frameworks, incidents such as these raise profound concerns about the misuse of surveillance technologies and the vulnerability of private communications. As conversations surrounding spyware regulation escalate, there is an urgent demand for enhanced accountability and transparency.

Q: What constitutes a zero-click hack, and what are its dangers?

A: A zero-click hack is a cyber intrusion that exploits software flaws to access a device without any user interaction. Its danger lies in its stealthy nature, making it hard to detect, and it can compromise sensitive information without the victim’s awareness.

Q: Who were the individuals targeted in the Paragon spyware incident?

A: WhatsApp indicated that around 90 individuals, including journalists and members of civil society across over two dozen countries, were targeted. Specific identities have not been revealed.

Q: What measures has WhatsApp taken against Paragon Solutions?

A: WhatsApp has sent a cease-and-desist letter to Paragon Solutions, disrupted the hacking attempt, and referred impacted users to Citizen Lab for further support.

Q: How does Paragon Solutions defend its spyware products?

A: Paragon claims its surveillance tools are ethically crafted and sold exclusively to governments in stable democracies for purposes like crime prevention and national security. However, the recent allegations challenge this claim.

Q: What role does Citizen Lab serve in this scenario?

A: Citizen Lab is a Canadian cyber oversight organization that probes cyberattacks, particularly those involving spyware. They are aiding WhatsApp in investigating the attacks and offering support to the involved parties.

Q: Why is the commercial spyware sector fraught with controversy?

A: This sector is controversial as tools marketed for legitimate safety reasons have consistently been found on the devices of journalists, activists, and other susceptible groups, raising alarms about misuse and insufficient regulation.

Q: What implications does AE Industrial Partners’ acquisition of Paragon have?

A: The acquisition by AE Industrial Partners draws attention to the expanding market for spyware products and raises ethical questions regarding the responsibilities of investors in this area.

“US DOJ Aims to Halt HPE’s $14 Billion Purchase of Juniper”


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US DOJ Intervenes Against HPE’s $22.5 Billion Juniper Acquisition: Industry Impact Explained

US DOJ Files Antitrust Action Against HPE’s Juniper Networks Acquisition

Brief Overview

  • The US DOJ has launched an antitrust lawsuit seeking to obstruct HPE’s $22.5 billion acquisition of Juniper Networks.
  • The DOJ claims the merger would hinder competition and allow Cisco and HPE to control over 70% of the US networking sector.
  • HPE’s goal for the acquisition is to enhance its AI and networking capabilities.
  • While regulators in the UK and EU have approved the merger, the US DOJ stands as a significant obstacle.
  • Both HPE and Juniper are committed to defending their acquisition, highlighting synergies in their product offerings.
  • The trial is anticipated to unfold over the next eight months, with an October 2024 deadline approaching.

Reasons Behind the DOJ’s Opposition to HPE’s Juniper Acquisition

The United States Department of Justice (DOJ) has initiated a lawsuit aimed at stopping Hewlett Packard Enterprise’s (HPE) significant $22.5 billion purchase of Juniper Networks. The DOJ contends that merging these two key players in the industry would reduce competition in the US networking arena, posing potential risks to both consumers and businesses.

According to the DOJ, following the merger, HPE and Cisco Systems would hold more than 70% of the networking equipment market, resulting in a duopoly. They argue that such a situation would increase prices, hamper innovation, and leave customers with limited options.

US DOJ halts HPE's acquisition of Juniper Networks
Headquarters of Juniper Networks. Image Credit: TechBest

HPE’s Rationale: Enhancing AI and Networking Capabilities

HPE made public its desire to acquire Juniper Networks over a year ago, emphasizing the initiative to strengthen its artificial intelligence (AI) and networking product range. Juniper’s advanced solutions, especially in wireless networking, have allegedly prompted HPE to innovate and lower its prices to remain competitive.

A key concern for the DOJ arises from Juniper’s launch of cost-effective tools for wireless networks, which have encouraged HPE to enhance its offerings through strategies like the “Beat Mist” campaign. Detractors argue that HPE’s acquisition bid is primarily a strategic move to eliminate a robust competitor instead of fostering innovation.

Global Regulators Approve the Acquisition

Contrasting the DOJ’s position, regulators in other major markets have expressed approval. The UK’s Competition and Markets Authority (CMA) and the European Union have already sanctioned the merger, indicating they do not anticipate significant antitrust issues within their jurisdictions.

Conclusion

The US DOJ’s opposition to HPE’s $22.5 billion acquisition of Juniper Networks represents a pivotal moment in the technology sector. With UK and EU regulators endorsing the merger, the DOJ’s antitrust apprehensions focus on challenges within the US market. As the case develops, attention will be drawn to the potential effects on networking innovation, pricing, and overall market dynamics.

Q&A: Essential Inquiries Regarding the HPE-Juniper Deal

Q: What is the reason for the DOJ’s opposition to the HPE-Juniper merger?

A:

The DOJ contends that the merger would suppress competition in the US networking sector, consolidating over 70% of the market under HPE and Cisco Systems. This could result in elevated prices and diminished innovation for consumers.

Q: What are the justifications provided by HPE and Juniper for the acquisition?

A:

HPE and Juniper maintain that their products complement each other and that the merger would enable them to enhance innovation and provide better choices for customers against global competitors.

Q: Have any other nations approved this acquisition?

A:

Yes, the UK’s Competition and Markets Authority and the European Union have both approved the transaction, signaling no substantial antitrust issues in their markets.

Q: What occurs if the DOJ succeeds in halting the acquisition?

A:

If the DOJ prevails, HPE and Juniper would have to abandon their acquisition plans, which could adversely affect HPE’s strategy for strengthening its AI and networking products.

Q: How prolonged will the legal proceedings be?

A:

The court proceedings are anticipated to continue for the next eight months, with a final resolution required by October 2024, the cutoff date for the deal.

Q: What are the implications for Cisco Systems?

A:

If the acquisition is blocked, Cisco might maintain its leading position in the networking market without confronting a stronger competitor from a combined HPE-Juniper entity.

Telstra Boosts Security through Enhanced ConnectID Identity Verification


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Telstra Unveils ConnectID for Effortless Identity Verification

Quick Summary: Main Highlights

  • Telstra collaborates with Australian Payments Plus (AP+) to implement ConnectID for secure identity verification.
  • ConnectID removes the necessity of uploading personal documents such as passports or licenses.
  • Leading Australian banks, including CBA, NAB, ANZ, and Westpac, are integrated with ConnectID.
  • ConnectID boosts security by functioning as a conduit without retaining sensitive identity data.
  • This initiative makes it easier and quicker to activate selected Telstra mobile services.
  • Telstra plans to broaden ConnectID integration into more services in the future.

Telstra Teams Up with AP+ to Transform Identity Verification

Telstra has joined forces with Australian Payments Plus (AP+) to launch ConnectID, a state-of-the-art digital identity verification system. This advancement is now accessible for customers activating specific Telstra mobile services, providing a secure and efficient alternative to conventional identity checks.

Telstra utilizes ConnectID for secure identity verification

The Mechanism of ConnectID

ConnectID links companies like Telstra with reliable identity sources such as banks. Customers can confirm essential details like their name, age, and address without needing to upload sensitive documents like passports or driver’s licenses. This groundbreaking system guarantees that identity data is never retained by ConnectID, safeguarding privacy and security.

Enhancing Security in the Face of Increasing Cyber Threats

With recent notable data breaches, like the Optus attack, Australians are becoming more wary about sharing personal information online. ConnectID alleviates these worries by minimizing the requirement for document uploads, which greatly lessens the risks of data leaks.

Banking Partners Facilitate Smooth Integration

ConnectID is backed by key Australian banks such as Commonwealth Bank (CBA), National Australia Bank (NAB), ANZ (through ANZ Plus), and Westpac. This extensive integration means millions of Australians can now leverage their existing bank accounts for secure and convenient identity verification.

Enhancing Convenience for Telstra Users

Through the implementation of ConnectID, Telstra considerably decreases the time and effort needed to activate selected mobile services. Since its launch last year, tens of thousands of customers have already enjoyed the streamlined process.

Plans for Future Expansion

Telstra and Australian Payments Plus are investigating ways to broaden ConnectID’s functions beyond mobile services. This growth is anticipated to offer additional convenience and security across a wider array of offerings shortly.

Conclusion

Telstra’s partnership with Australian Payments Plus to launch ConnectID represents a significant advancement in identity verification within Australia. By utilizing trusted banking entities and removing the necessity for sensitive document uploads, ConnectID improves security and convenience for customers. With future expansion anticipated, this collaboration sets a new standard for digital identity solutions.

Common Questions (FAQs)

Q: What exactly is ConnectID?

A:

ConnectID is a secure digital identity verification service that connects organizations needing identity checks with credible sources, such as banks, without retaining any sensitive information.

Q: Which banks work with ConnectID?

A:

ConnectID is linked with leading Australian banks, including Commonwealth Bank (CBA), National Australia Bank (NAB), ANZ (via ANZ Plus), and Westpac.

Q: In what way does ConnectID improve security?

A:

ConnectID removes the requirement for customers to upload sensitive documents, thereby diminishing the chance of data leaks. It serves as a safe bridge between organizations and trusted identity sources.

Q: Who can access ConnectID for Telstra mobile services?

A:

Customers activating selected Telstra mobile services with a participating bank can utilize ConnectID for identity verification.

Q: Is my personal data stored by ConnectID?

A:

No, ConnectID does not access or save any identity data. It merely facilitates the verification process between two parties.

Q: Is ConnectID applicable to all Telstra services?

A:

Presently, ConnectID is offered only for selected new mobile services. Telstra is actively working to extend its reach to additional services in the future.

Q: What is the process for using ConnectID?

A:

When activating a Telstra mobile service, you’ll be prompted to verify your identity with ConnectID. If your bank participates in the program, you can securely confirm your information without the need to upload documents.

“NSW Government Initiates ERP Transformation via SAP Cloud Migration”


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NSW Government’s SAP Cloud Transition: A $52 Million Advancement

NSW Government’s SAP Cloud Transition: A $52 Million Advancement

Overview

  • The NSW Government is transitioning its enterprise resource planning (ERP) system to SAP’s managed cloud infrastructure as part of a $52 million project.
  • The Department of Customer Service (DCS) is spearheading the transition within a five-year ERP delivery plan.
  • The MyWorkZone ERP system supports 75 agencies and 60,000 users, encompassing key finance, HR, and payroll operations.
  • This initiative is a segment of a larger shared services strategy focused on enhancing process integration and minimizing redundancy.
  • Accenture is overseeing the system integration under a seven-year contract valued at $197.6 million.

Reason for the NSW Government’s Move to SAP Cloud

The New South Wales (NSW) Government has initiated a significant technological enhancement by opting to shift its recently integrated enterprise resource planning (ERP) solution to SAP’s managed cloud infrastructure. This $52 million project is part of a wider digital transformation strategy aimed at optimizing processes, boosting productivity, and curbing operational redundancies across different government sectors.

NSW Government shifts ERP system to SAP cloud infrastructure

What is MyWorkZone?

MyWorkZone is the centralised ERP platform of the NSW Government, addressing vital functions such as finance, human resources (HR), and payroll. This platform supports the state’s shared services initiative, providing fundamental transactional services to government entities. By transferring MyWorkZone to SAP’s cloud infrastructure, the government aims for enhanced operational uniformity and efficiency.

The Function of RISE with SAP

The transition will utilize SAP’s RISE platform, an all-encompassing cloud-based solution intended to facilitate digital transformation initiatives. RISE with SAP provides features such as business process intelligence, cloud infrastructure oversight, and robust cybersecurity measures, making it optimal for large-scale government implementations like this.

Accenture’s Role in the Project

Accenture has been instrumental in the NSW Government’s ERP integration efforts. Under a seven-year contract worth $197.6 million, the consulting firm has managed the unification of 75 government agencies and 60,000 users into the new SAP S/4 HANA system. This foundational work has set the stage for the current transition to SAP’s managed cloud infrastructure.

Expected Advantages of the Migration

The transition to SAP’s cloud platform is anticipated to yield various benefits, including:

  • Enhanced process integration across government sectors.
  • Boosted productivity through improved workflows.
  • Decrease in service duplication and operational inefficiencies.
  • Improved data protection and compliance capabilities.
  • Scalability to support future expansion and technological progress.

Conclusion

The NSW Government’s choice to transition its ERP system to SAP’s managed cloud infrastructure represents a progressive step towards modernizing its digital frameworks. By consolidating services and adopting cloud technology, the state seeks to boost operational effectiveness, lower expenses, and prepare its IT infrastructure for the future.

Common Inquiries

Q: What is the aim of this transition?

A:

The aim of the transition is to streamline governmental processes, heighten productivity, and minimize operational redundancies by utilizing SAP’s cloud infrastructure.

Q: What exactly is RISE with SAP?

A:

RISE with SAP is a service offered in the cloud that simplifies digital transformation projects by equipping tools for business process improvement, cloud management, and heightened security.

Q: How many agencies and users will this transition affect?

A:

The transition affects 75 government agencies and around 60,000 users currently utilizing the MyWorkZone ERP system.

Q: Who is overseeing the integration and migration process?

A:

Accenture has been engaged to manage the ERP integration as part of a seven-year contract valued at $197.6 million.

Q: What are the primary functions of the MyWorkZone ERP system?

A:

MyWorkZone offers functionalities necessary for core finance, human resources (HR), and payroll, among other critical services.

Q: What advantages does SAP’s managed cloud infrastructure provide?

A:

SAP’s managed cloud infrastructure delivers enhanced scalability, improved security, streamlined processes, and a reduction in service duplication.

Q: What is the duration of the contract for this migration?

A:

The migration is being carried out under a five-year contract, which is part of the broader ERP delivery strategy of the NSW Government.

“General Manager of People and Culture at Coles Leaves for a New Opportunity”


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Tammy Ryder Transitions from Coles to Vicinity Centres as Chief People Officer

HR Leadership Transition: Tammy Ryder Moves to Vicinity Centres After Tenure at Coles

Quick Overview

  • Tammy Ryder exits Coles after nearly eight years to take on the role of Chief People Officer at Vicinity Centres.
  • Ryder was instrumental in Coles’ HR innovation, notably leading the SAP SuccessFactors (‘myhub’) rollout.
  • She also directed Coles’ Differentiating Practice approach, which improved employee digital participation.
  • Vicinity Centres is thrilled to welcome Ryder during a dynamic growth and cultural enhancement phase.
  • Rich Atkinson will succeed Ryder at Coles, commencing February 2024.

From Retail Leader to Shopping Centre Executive

Tammy Ryder leaves Coles for Vicinity CentresAfter almost eight years of leading HR strategies at Coles, Tammy Ryder has declared her relocation to Vicinity Centres as Chief People Officer. In her new capacity, Ryder will report to CEO Peter Huddle and manage Vicinity Centres’ people and culture programs.

This transition signifies the conclusion of an impactful era at Coles, where she led various transformative efforts aimed at refining HR functions and boosting employee engagement.

Major Achievements at Coles

HR Innovation and ‘myhub’ Deployment

While at Coles, Ryder oversaw the introduction of the SAP SuccessFactors system, internally known as ‘myhub’. This platform revitalised HR operations, enhancing productivity and streamlining workflows for the company’s extensive staff.

Differentiating Practice Initiative

Ryder also developed the Differentiating Practice initiative, a critical strategy aimed at enhancing employee digital interaction. This approach demonstrated her capability to integrate HR functions with technological innovations, a skill that will certainly prove beneficial in her new role at Vicinity Centres.

Vicinity Centres: Embracing Ryder in a Growing Environment

Vicinity Centres has shown enthusiasm regarding Ryder’s appointment, highlighting her vast experience and successful history in leading diverse teams across Australia. The company is currently focusing on establishing and expanding its co-created purpose, vision, and values, making Ryder’s skill in cultural change a timely asset.

“Tammy joins Vicinity as Chief People Officer at a thrilling time as we continue to solidify and expand our shared purpose,” the company stated on LinkedIn. “Her experience will be key in shaping how our teams collaborate effectively.”

Coles’ New Era: Rich Atkinson Assumes Role

To fill the position left by Ryder, Coles has appointed Rich Atkinson as the new General Manager of People and Culture Operations, starting February 2024. Atkinson will report to Chief People Officer Kris Webb and will direct strategic HR projects across Coles’ supermarkets, supply chain, and liquor divisions.

A Coles spokesperson remarked on the shift: “Rich will play a vital role in ensuring Coles remains an excellent workplace for our operational team members.”

Conclusion

Tammy Ryder’s exit from Coles represents a significant moment for both her career and the involved organisations. As Ryder takes on a leadership position at Vicinity Centres, Coles prepares for a new outlook under Rich Atkinson’s leadership. The HR innovations driven by Ryder at Coles will surely have a lasting influence, establishing a robust foundation for ongoing growth and creativity.

Q&A: Clarifying the Shift

Q: What was Tammy Ryder’s role at Coles?

A: Tammy Ryder was General Manager of People and Culture Operations, where she led initiatives like the SAP SuccessFactors rollout (‘myhub’) and the Differentiating Practice approach to boost employee engagement.

Q: What is SAP SuccessFactors, and why is it significant to Coles?

A: SAP SuccessFactors is a cloud-based HR platform that modernises and optimises HR processes. Its introduction at Coles enhanced efficiency and digital engagement within the workforce.

Q: What will Tammy Ryder do at Vicinity Centres?

A: Ryder will assume the role of Chief People Officer at Vicinity Centres, where she will oversee HR functions and help integrate the company’s purpose, vision, and values.

Q: Who will take over for Tammy Ryder at Coles?

A: Rich Atkinson will take over as General Manager of People and Culture Operations, starting in February 2024.

Q: How does this transition affect Coles?

A: With Rich Atkinson stepping in, Coles aims to further pursue strategic HR initiatives and uphold its status as an attractive workplace for its operational staff.

Q: Why is Ryder’s move important for Vicinity Centres?

A: Ryder’s vast experience in cultural change and digital engagement renders her a crucial addition to Vicinity Centres as it navigates a period of expansion and cultural enhancement.

“ASIC’s Director of Data and Analytics Leaves for a New Opportunity”


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Darshil Mehta Transitions to KWM as Chief Data Officer | TechBest

Darshil Mehta Transitions to King & Wood Mallesons as Chief Data Officer

Quick Read

  • Darshil Mehta, ASIC’s Chief Data and Analytics Officer, has joined King & Wood Mallesons (KWM).
  • Mehta assumes a newly formed position as Chief Data Officer at the law firm.
  • During his time at ASIC, Mehta was key in developing the data and analytics strategy for almost five years.
  • KWM seeks to enhance its data strategy and innovation through Mehta’s leadership.
  • This change illustrates the increasing significance of data governance and innovation in both public and private domains.

Mehta Leaves ASIC After Five Years

After nearly five years with the Australian Securities and Investments Commission (ASIC), Darshil Mehta, a prominent player in data and analytics, has moved on to new opportunities. Throughout his tenure, Mehta was crucial in developing ASIC’s data and analytics frameworks, contributing significantly to its regulatory and operational objectives.

ASIC issued a brief statement highlighting the ongoing strength of its “specialised data, digital, and AI team,” which will continue to advance the organisation’s digital competencies and data governance projects.

Darshil Mehta transitions to King & Wood Mallesons as Chief Data Officer

New Position at King & Wood Mallesons (KWM)

This month, Mehta has stepped into King & Wood Mallesons (KWM) as its inaugural Chief Data Officer. This newly designed position aims to centralise and amplify the firm’s data strategy, highlighting the escalating significance of data in the legal profession.

Commenting on his move, Mehta referred to the role as a “truly exciting opportunity” and stressed his commitment to cultivating a culture of data excellence, preserving client confidence, and utilizing his vast experience from both public and private sectors to develop KWM’s data strategy.

KWM’s Commitment to Data and Innovation

KWM’s Chief Operating Officer, Tim Finlayson, underscored the importance of the new role, explaining that it consolidates various data-related projects into a cohesive framework. He characterised the move as an “investment in safeguarding information” and a means to unlock the educational and client-serving potential of data.

With Mehta leading the charge, KWM aspires to provide enhanced data insights and stimulate innovation, positioning itself as a frontrunner in data utilisation within the legal sector.

Summary

Darshil Mehta’s transition from ASIC to King & Wood Mallesons represents a significant career advancement and highlights the enhancing focus on data governance and innovation in Australia. While ASIC continues its commitment to data and AI advancements, KWM has strategically opted to prioritize data excellence with Mehta at the helm. This move underscores the vital role of data in contemporary business and regulatory landscapes.

Q&A

Q: What role did Darshil Mehta hold at ASIC?

A:

Mehta was ASIC’s Chief Data and Analytics Officer, leading numerous initiatives aimed at enhancing the organisation’s data governance, analytics, and digital capabilities.

Q: What is Mehta’s new role at KWM?

A:

Mehta has taken on the role of Chief Data Officer at King & Wood Mallesons, a newly established position dedicated to guiding the firm’s data strategy.

Q: Why is KWM creating a Chief Data Officer role?

A:

KWM seeks to consolidate its data initiatives, improve data governance, and utilise data insights to enhance client services and drive innovation in the legal field.

Q: What does this transition indicate about the importance of data governance?

A:

The transition signifies a growing acknowledgment of data as a critical strategic resource across industries, such as law and financial regulation. Effective data governance is now regarded as crucial for fostering trust and driving innovation.

Q: How might this change affect ASIC?

A:

Although Mehta’s exit is notable, ASIC has assured that its specialised data, digital, and AI team remains robust and continues to work on enhancing its capabilities to align with regulatory objectives.

Q: What broader trends does this illustrate?

A:

This illustrates the larger trend of organisations prioritising data governance, analytics, and innovation as foundational elements of their operational and strategic practices.

“Samsung Unveils State-of-the-Art AI Smartphones Fueled by Qualcomm Processors”


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Samsung Transforms AI Smartphones with Galaxy S25 Series Fueled by Qualcomm

Quick Read

  • Samsung launches the Galaxy S25 series featuring Qualcomm’s Snapdragon 8 Elite Mobile Platform.
  • AI-enhanced capabilities backed by Google’s Gemini and Samsung’s upgraded Bixby assistant.
  • Prices range from A$1270 to A$1299, remaining the same as earlier models.
  • New “Now Brief” service provides customised data insights while ensuring privacy.
  • Galaxy S25 Edge, a sleeker flagship variant, expected to debut in the first half of the year.
  • Samsung alters strategy by dropping its proprietary Exynos chip from the Galaxy S25 series.
  • AI functionalities anticipated to create a “halo effect” on Samsung’s brand image.

AI Integrates with Mobility: The Galaxy S25 Series

Samsung has revealed the Galaxy S25 series, its newest flagship smartphones, emphasizing leading-edge AI features. Utilizing Qualcomm’s Snapdragon 8 Elite Mobile Platform alongside Google’s Gemini AI system, the devices aim to offer a more intelligent and tailored user experience. Samsung’s upgraded Bixby assistant complements the functionalities of Google’s AI and highlights the company’s dedication to AI-driven innovation.

Samsung unveils Galaxy S25 AI smartphone with Qualcomm chip

Custom AI with User Privacy as a Priority

A key highlight of the Galaxy S25 series is “Now Brief,” a feature crafted to offer bespoke recommendations and insights. This service operates locally on the device, processing data to safeguard user privacy, whether updating calendars, curating news feeds, or assessing indoor air quality. The Galaxy S25 is also capable of executing intricate multi-tasking tasks, such as recognizing sports events and seamlessly integrating them into calendars.

Galaxy S25 Edge: The Next Step in Design Evolution

Samsung plans to broaden its flagship portfolio with the Galaxy S25 Edge, a more streamlined version of the standard series. Set to launch in the first half of the year, the Edge model is designed to compete with Apple’s forthcoming slimmer iPhone. This design evolution illustrates Samsung’s ongoing effort to blend aesthetics and utility.

Pricing and Market Positioning

The Galaxy S25 series is priced between A$1270 and A$1299, consistent with earlier models. While keeping prices steady may appeal to loyal customers, Samsung encounters intense competition from Apple in the high-end market and from Chinese brands in the budget sector. Nevertheless, the introduction of Qualcomm’s leading chipset and robust AI capabilities is likely to draw tech enthusiasts and early adopters.

Qualcomm Takes the Spotlight as Samsung Withdraws Exynos

In a notable strategic change, Samsung has chosen to implement Qualcomm’s Snapdragon 8 Elite Mobile Platform across all variants of the Galaxy S25, sidelining its internal Exynos chips. This move could streamline performance and ease manufacturing difficulties, though it represents a setback for Samsung’s semiconductor branch, which has long derived significant revenue from its mobile sector.

The Broader Context: AI and Samsung’s Brand Strategy

While analysts like Thomas Husson indicate that AI alone may not spur immediate consumer acceptance, the Galaxy S25’s sophisticated features are likely to enhance Samsung’s image as an innovator. Together with the firm’s extensive product ecosystem, these elements may generate a “halo effect,” further solidifying its competitive position in the high-end smartphone arena.

Summary

Samsung’s Galaxy S25 series marks a substantial advancement in smartphone technology, integrating powerful AI functionalities with a user-oriented design. The decision to utilize Qualcomm chips instead of Exynos signals a strategic pivot, while new features like “Now Brief” and the upcoming Galaxy S25 Edge highlight Samsung’s commitment to innovation. However, with mounting competition across various market segments, the success of this series could be crucial in determining the company’s trajectory.

Q&A: Frequently Asked Questions

Q: What are the main AI features in the Galaxy S25 series?

A:

The Galaxy S25 introduces “Now Brief,” a custom service that provides personalized recommendations while ensuring privacy. It also allows for multi-tasking commands, enabling users to execute complex actions smoothly.

Q: Why did Samsung switch to Qualcomm chips for the Galaxy S25 series?

A:

Samsung selected Qualcomm’s Snapdragon 8 Elite Mobile Platform to ensure uniform performance across all models. This choice simplifies the manufacturing process but impacts its in-house Exynos chip operations.

Q: How does the Galaxy S25 Edge differ from the standard models?

A:

The Galaxy S25 Edge presents a sleeker, design-focused variation of the flagship series, targeting competition with Apple’s anticipated slimmer iPhone and expected to launch in the first half of the year.

Q: Are the Galaxy S25 prices competitive?

A:

Samsung has held pricing between A$1270 and A$1299, aligning with previous series. This pricing structure is competitive for premium smartphones but faces competition from offerings by Apple and Chinese manufacturers.

Q: What role does Bixby play in the Galaxy S25 series?

A:

Bixby works in conjunction with Google’s Gemini AI engine, delivering integrated support throughout Samsung’s ecosystem, which includes smartphones, televisions, and smart home devices.

Q: When will the Galaxy S25 Edge become available?

A:

The Galaxy S25 Edge is projected to debut in the first half of the year, with specific launch dates yet to be announced.

Q: How does Samsung manage privacy concerns regarding its AI features?

A:

Samsung processes data utilized by “Now Brief” and other AI functionalities locally on the device, minimizing external data sharing and prioritizing user privacy.