Serco Connects Varied Workforce through ServiceNow-Enabled Platform
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Fast Overview
- Serco introduces the Serco Connect application to enhance contractor connectivity throughout Australia.
- This application utilizes the ServiceNow platform and incorporates Sysintegra’s ZertID tool.
- With Serco Connect, employees can submit leave requests, view payslips, log support inquiries, and complete training requirements.
- About 75% of Serco’s workforce is engaged in mobile and site-specific roles.
- The application tackles disconnection issues and simplifies HR and IT workflows.
Overview of Serco Connect
Serco has launched its cutting-edge technology, Serco Connect, a mobile application intended to close the communication gap among its widespread contractor workforce in Australia. This strategic initiative seeks to improve connectivity and optimize operations for employees spread across various locations.
Capabilities and Features
The Serco Connect application, developed on the ServiceNow platform, offers an extensive array of functionalities. Employees can now submit leave applications, retrieve payslips, report support issues, and fulfill essential training modules from a single interface. This development represents a major enhancement over conventional isolated systems.
Integration with ServiceNow
The fundamental functionality of the application is anchored in its integration with the ServiceNow platform. This supports management of access, identity lifecycle oversight, and governance administration, guaranteeing smooth operations.
Sysintegra’s Contribution to Development
Sysintegra, a specialist in digital identity and access management, was instrumental in the platform’s creation. Its proprietary identity tool, ZertID, provides single sign-on capabilities, allowing employees to effortlessly utilize their contracted company credentials.
Tackling Workforce Issues
During the ServiceNow World Forum in Sydney, Jamie Shields, Serco Asia Pacific’s platform owner for ServiceNow, pointed out that the app’s creation was a direct response to workforce feedback. Numerous employees expressed feelings of disconnection from the organization due to their assignments at various sites and sectors.
Enhancing Service Access
The distributed nature of Serco’s workforce, with around 75% in mobile and site-based positions, created notable difficulties. Routine tasks like checking leave balances or reviewing payslips were often tedious and required HR involvement. The new application streamlines these tasks, enhancing efficiency and reducing time spent.
Joint Development Initiative
The application’s successful rollout in six weeks underscores the collective efforts of Serco’s HR, IT, and cybersecurity teams. Shields underscored the significance of grasping the business challenge and striving for a solution that authentically meets workforce demands.
Conclusion
Serco Connect signifies a major advancement in connecting and empowering Serco’s workforce across Australia. By utilizing ServiceNow and the knowledge of Sysintegra, Serco has tackled critical disconnection issues and optimized HR and IT processes, boosting operational efficiency and employee contentment.
Q: What is the main purpose of the Serco Connect application?
A: The app enables Serco employees to apply for leave, check payslips, log support requests, and complete training modules all from one platform.
Q: How does the app combat employee disconnection?
A: By integrating with ServiceNow and utilizing Sysintegra’s ZertID, the app allows employees to connect with Serco’s systems using their contracted company credentials, thus alleviating feelings of disconnection.
Q: What portion of Serco’s workforce is mobile and site-based?
A: About 75% of Serco’s workforce is engaged in mobile and site-specific roles.
Q: Who were the primary collaborators in the application’s development?
A: The app’s development was a cooperative effort among Serco’s HR, IT, and cybersecurity teams, as well as digital identity expert Sysintegra.
Q: How long was needed to launch the Serco Connect app?
A: The application was created and launched within a six-week period.
