Origin Energy Grows with UiPath: Leverages Process and Task Mining for Innovation
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Quick Read
- Origin Energy extends its collaboration with UiPath for an additional three years.
- Emphasis will be placed on process and task mining to boost innovation.
- UiPath’s technology is embedded within Origin’s SAP ERP system for automation testing.
- Origin seeks to pinpoint bottlenecks and refine processes prior to automation.
- The organization emphasizes cost avoidance rather than seeking cost savings.
- Automations are set up to automatically generate incident tickets in ServiceNow.
Strategic Growth of Origin Energy with UiPath
Origin Energy has initiated a refreshed three-year alliance with UiPath, aiming to leverage process and task mining as a cornerstone of its strategic innovation initiatives. This partnership represents a crucial development in Origin’s dedication to integrating cutting-edge automation technologies into its operational framework.
Integration with SAP ERP
In May 2019, Origin Energy migrated its robotic process automation (RPA) onto the UiPath framework, initially targeting test automation. The automation scope has since broadened to encompass processes that interact with its SAP enterprise resource planning (ERP) system. Anthony Kaelin, Head of IT Automation and Insights, underscored the importance of this three-year contract during the SAP NOW A/NZ conference, highlighting the potential for further integration of UiPath’s technology across Origin’s operations.
Process and Task Mining: The Future Ahead
Process and task mining are expected to play crucial roles in Origin’s plans. Process mining utilizes system logs and data to chart out workflows, whereas task mining tracks user engagement with these workflows. Both technologies strive to reveal bottlenecks and highlight areas for enhancement. Kaelin noted, “We aim to have the logs contribute to process mining, uncover insights, and pinpoint bottlenecks during an initial assessment of the process. Enhancing the process prior to automation will fuel our automation pipeline.”
Emphasis on Cost Avoidance
While cost savings are a consideration, Origin’s main concentration regarding its automation strategies is on cost avoidance. Kaelin remarked that 70-80% of the advantages gained from automation revolve around cost avoidance as opposed to direct savings. This tactical approach guarantees efficient resource utilization and streamlined processes for improved results.
Comprehensive Automation Monitoring
Origin has constructed its automation framework with thorough monitoring capabilities. These systems automatically generate incident tickets in the company’s service management platform, ServiceNow, whenever an automation malfunction occurs. “We interlinked UiPath output files directly with ServiceNow to trigger incidents, ensuring that nothing is overlooked,” Kaelin shared. This integration assures that any challenges are swiftly handled, preserving uninterrupted operations.
Summary
Origin Energy’s enlarged partnership with UiPath highlights its commitment to utilizing advanced technologies for process innovation. By concentrating on process and task mining, cost avoidance, and robust monitoring, Origin is prepared to boost its operational efficiency and foster innovation.
Q&A
Q: What is the primary emphasis of Origin Energy’s collaboration with UiPath?
A:
The main emphasis is on exploiting process and task mining to drive innovation and improve operational efficiency, focusing particularly on cost avoidance.
Q: How does task mining differ from process mining?
A:
Process mining utilizes system logs and data to delineate processes, whereas task mining monitors user interactions with these processes to understand execution in real-time.
Q: What significance does SAP ERP hold in Origin’s automation strategy?
A:
Origin’s automation strategy incorporates the integration of UiPath technology into its SAP ERP system for test automation and process enhancements during system updates or modifications.
Q: How does Origin ensure that automation failures are resolved quickly?
A:
Origin has connected UiPath with ServiceNow to automatically create incident tickets whenever an automation failure arises, ensuring that issues are addressed and resolved promptly.
Q: Why is cost avoidance prioritized over cost savings for Origin?
A:
Cost avoidance aims to prevent unneeded costs while ensuring efficient resource use, aligning with Origin’s strategic focus on long-term operational effectiveness.
