Optus Encounters Fresh Emergency Call Issues After Tower Disruption
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Brief Overview
- Optus tower outage occurred in Dapto affecting emergency communications.
- Event took place from 3am to 12.20pm on September 28.
- Nine individuals were unable to contact emergency services.
- Optus is being investigated following a related recent occurrence.
Optus Tower Outage Impacts Emergency Communications
Optus has encountered yet another issue as a mobile phone tower outage in the Dapto region, south of Wollongong, left nine users unable to reach emergency services. The disruption occurred in the early hours of September 28, affecting calls, including those made to Triple Zero, from 3am until 12.20pm.
Optus has assured that all individuals who tried to access emergency services during this episode are safe. The telecommunications provider has apologized to the customers affected by the incident.
Recent Incidents and Inquiries
This event follows a comparable issue that took place the week before when a firewall upgrade caused a 13-hour outage impacting Triple Zero services across two states and one territory. Optus is presently subject to several inquiries regarding these disruptions.
A significant point of investigation is why calls were not diverted through alternative mobile networks during these events.
Conclusion
The recent Optus tower outage underscores persistent challenges within the Australian telecommunications system, especially regarding access to emergency calls. With investigations ongoing, the emphasis is on guaranteeing dependable emergency services for all Australians.