NSW DPHI Pioneers Digital Transformation with Innovative Housing Reforms
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Overview
- NSW DPHI is initiating a significant digital overhaul to facilitate housing reforms.
- The transformation encompasses a two-year technology strategy aimed at advancing the NSW Planning Portal.
- AI is being deployed to automate fundamental tasks and aid in planning-related decision-making.
- Emerging technologies are designed to tackle inefficiencies in housing development procedures.
- This transformation is viewed as a continuous endeavor rather than a singular occasion.
Digital Shift at NSW DPHI
The New South Wales Department of Planning, Housing and Infrastructure (DPHI) is leading a digital shift to enhance housing availability in New South Wales. As part of this effort, the department is upgrading its digital frameworks and integrating artificial intelligence (AI) into its operations, following a comprehensive reform of planning regulations, the most extensive in the last fifty years.
Adjusting to Updated Planning Regulations
During her speech at Pega Innovate in Melbourne, Nerida Mooney, the executive director for digital and customer at DPHI, stressed the importance of aligning digital frameworks with the new planning regulations. This transformation includes a two-year feature set and technology plan designed to upgrade the NSW Planning Portal.
Utilizing AI for Enhanced Efficiency
The department is harnessing AI to automate mundane administrative responsibilities and optimize decision-making procedures. The significance of AI is especially evident in addressing the deficit of skilled planners by ensuring only applications that are fully prepared make their way to senior planners, thus maximizing resource efficiency.
Enhancing User Experience
To improve user experience, DPHI has adopted Pega Co-Browse within their customer service framework. This feature enables applicants to share their screens with agents, markedly cutting down the time required to address inquiries and boosting overall service effectiveness.
Commitment to Ongoing Change
DPHI is dedicated to approaching transformation as a perpetual process integrated into everyday functions. This mindset guarantees that innovation stays at the forefront, even while managing the limitations of public sector obligations and fiscal responsibility.
Conclusion
NSW DPHI is at the leading edge of digital transformation in the governmental realm, employing AI and advanced technologies to facilitate housing reforms. By concentrating on constant enhancement and efficiency, the department aspires to increase housing supply and enrich customer interactions in New South Wales.
Q:
What is the primary objective of DPHI’s digital transformation?
A:
The primary objective is to support housing reforms through the enhancement of digital systems and the integration of AI to streamline planning activities and boost housing supply in New South Wales.
Q:
In what ways is AI implemented in DPHI’s new framework?
A:
AI is utilized to automate repetitive tasks, aid in decision-making, and ensure that planners only receive fully-prepared submissions, thus improving efficiency and resource allocation.
Q:
What modifications have been introduced to enhance customer service?
A:
DPHI has launched Pega Co-Browse, which enables applicants to share their screens with agents, significantly shortening query resolution times and enriching customer service.
Q:
What is the significance of continuous transformation for DPHI?
A:
Continuous transformation ensures that the department stays innovative and efficient, adapting to new challenges while upholding public accountability and fiscal responsibility.
