GovCopilot Trial Head Designated to Guide DTA’s AI Strategy
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Garrett Kelly to Head DTA’s AI Strategy Following Copilot Trial
Brief Overview
- Garrett Kelly, who managed the Microsoft 365 Copilot trial, has been elevated to Director of AI Strategy at the Digital Transformation Agency (DTA).
- The DTA’s Copilot trial sought to assess the application of generative AI in public services but encountered integration obstacles.
- Out of 7769 licenses issued, Copilot saw limited use within 60 agencies.
- The DTA is in talks with Microsoft regarding future licensing arrangements for ongoing Copilot utilization.
- Agencies such as CSIRO and Geoscience Australia have prolonged their use of Copilot after the trial.
Garrett Kelly Assumes Leadership of DTA’s AI Strategy
Garrett Kelly, the project manager for the Digital Transformation Agency’s (DTA) six-month trial of Microsoft’s 365 Copilot, will now serve as the Director of AI Strategy and Engagement at the DTA. In this position, Kelly will guide the federal government’s artificial intelligence (AI) efforts, capitalizing on his experience from the Copilot project and his previous involvement with the DTA’s AI in Government Taskforce.
This promotion aligns with the DTA’s ongoing exploration of generative AI technologies aimed at enhancing productivity within the Australian Public Service (APS). While the agency has confirmed Kelly’s promotion through his LinkedIn profile, it has not elaborated further, adhering to a policy of declining comments on executive appointments due to security and privacy issues.
The Copilot Trial: A Mixed Bag
In March 2024, the DTA initiated a whole-of-government trial for Microsoft Copilot, a generative AI tool intended to automate tasks in Microsoft 365. The goal was to assist public service agencies in boosting productivity, acquiring new skills, and better preparing for AI integration into their operations. A total of 7769 Copilot licenses were made available to 5765 users across 60 agencies, but the outcomes varied.
An evaluation of the trial showed that numerous agencies encountered difficulties in incorporating Copilot into their regular workflows or with crucial records systems. Consequently, usage remained low, with many agencies relying on the tool only sporadically. The high expectations for the AI solution were “not met,” resulting in disillusionment among certain participants.
Issues with Legacy Systems
One major challenge to the trial’s success was the incompatibility of Copilot with various legacy systems. For instance, the Australian Bureau of Statistics (ABS) had to run separate AI tests because much of its data is stored in non-Microsoft 365 systems. This limited accessibility of data for Copilot impeded full integration. Other agencies faced similar hurdles, diminishing the trial’s overall effectiveness.
What Lies Ahead for Copilot in Government?
Despite the hurdles, several agencies, including the CSIRO and Geoscience Australia, have extended their use of Microsoft Copilot after the trial. The DTA is currently in negotiations with Microsoft regarding the next phase of its volume procurement agreement, which will establish how extensively Copilot will be incorporated in the future. This agreement will also address additional costs linked to Copilot that standard Microsoft 365 licenses do not cover.
In his new role, Kelly will likely be involved in these discussions and work to ensure that the DTA’s AI strategy is in line with the broader mission to enhance government productivity and service delivery through AI.
Conclusion
Garrett Kelly’s elevation to Director of AI Strategy at the DTA signifies the agency’s ongoing dedication to implementing AI throughout the Australian Public Service. Although the Microsoft 365 Copilot trial encountered integration difficulties, it nonetheless represented a significant advancement in the Australian government’s venture into AI tools. Moving forward, the DTA will need to resolve lingering issues with legacy systems and strive for a more seamless and widespread AI integration process.
Q: What is Microsoft Copilot, and why was it evaluated?
A:
Microsoft 365 Copilot is a generative AI tool aimed at automating tasks within Microsoft 365 applications such as Word, Excel, and Outlook. The DTA initiated a trial to investigate how AI could improve productivity across public service agencies by automating routine tasks and increasing efficiency.
Q: What challenges did the Copilot trial encounter?
A:
The trial faced difficulties as Copilot proved challenging to integrate into everyday processes due to incompatibilities with some legacy systems and records storage. Agencies like the ABS, which mainly utilize non-Microsoft platforms, struggled significantly in incorporating the tool into their operations.
Q: Will the Australian government keep using Microsoft Copilot?
A:
Yes, several agencies, including CSIRO and Geoscience Australia, have chosen to extend their utilization of Copilot following the trial. The DTA is actively negotiating with Microsoft on the subsequent version of its volume procurement agreement, which will determine how extensively Copilot can be utilized going forward.
Q: What is Garrett Kelly’s new position at the DTA?
A:
Garrett Kelly has been appointed as the Director of AI Strategy and Engagement at the DTA. In this role, he will manage the agency’s AI-focused initiatives, including the deployment of AI tools like Microsoft Copilot across the Australian Public Service.
Q: What contribution did Garrett Kelly make during the Copilot trial?
A:
Garrett Kelly served as the project manager for the DTA’s six-month trial of Microsoft 365 Copilot. His leadership during the trial and previous experience with the DTA’s AI in Government Taskforce have played a key role in his promotion to Director of AI Strategy.
Q: How might AI integration shape the future of public service in Australia?
A:
AI integration in the public service is anticipated to enhance productivity by automating routine tasks, enabling employees to focus on more valuable work. Nevertheless, the success of AI implementation will hinge on overcoming challenges related to legacy systems and ensuring that tools like Copilot can be seamlessly integrated into ongoing workflows.
