Category: Australia Tech News

Quick Overview

• Coles Group has broadened its implementation of Cisco’s ThousandEyes for monitoring and enhancing its SD-WAN network across more than 1400 locations.
• This software offers real-time monitoring of network performance, facilitating quicker troubleshooting and resolution of issues.
• An internally developed orchestration tool, “My Portal,” automates the IOS lifecycle management, thus lessening manual engineering efforts.
• Coles’ network system features upwards of 20,000 access points, 5000 switches, and 2000 routers.
• Automation and visibility technologies play a critical role in Coles’ approach to sustaining network efficiency and fostering innovation.

ThousandEyes: Boosting Network Transparency

In a strategic effort to enhance its digital infrastructure, Coles Group has significantly increased its utilization of the Cisco ThousandEyes platform. This network monitoring and digital experience assurance solution has become crucial in the retailer’s SD-WAN strategy, linking over 1400 stores and locations throughout Australia.

Coles first incorporated ThousandEyes to oversee its core network infrastructure and evaluate the status of internet-based services. Since then, the platform’s functionalities have expanded to troubleshoot Wi-Fi challenges in stores and, more recently, to oversee its SD-WAN network. John Elhariry, Coles’ Network Services Team Leader, mentioned that the deployment of ThousandEyes enterprise agents on SD-WAN routers in 2023 has already shown substantial benefits.

Instant Troubleshooting with ThousandEyes

ThousandEyes has proven to be an essential resource for identifying and resolving network challenges at Coles. “A few months back, we utilized ThousandEyes to analyze an issue within the SD-WAN framework,” Elhariry revealed at his presentation during Cisco Live in Melbourne. Leveraging the platform, Coles was able to trace the source of the problem affecting multiple sites and resolve it promptly.

This tool also aids in distinguishing between internal network issues and those originating from third-party provider systems. Thanks to its comprehensive dashboard, ThousandEyes enables the company to save time by reducing prolonged troubleshooting conversations and offering actionable insights.

Streamlining Network Management with “My Portal”

Alongside its adoption of ThousandEyes, Coles has created an in-house orchestration solution called “My Portal” to enhance network management efficiency. This tool integrates perfectly with Cisco’s Catalyst Center, automating the IOS lifecycle management and minimizing the necessity for engineers to carry out manual updates during non-business hours.

Elhariry explained that engineers can easily schedule upgrades for specific stores, while “My Portal” takes care of the necessary pre- and post-upgrade checks. If any problems arise, the tool automatically generates a ticket for the on-call team to respond to. This method not only conserves time but also enables engineers to concentrate on innovation and strategic projects.

Tackling Major Network Issues

Coles’ network team encounters three primary challenges: lifecycle management, maintaining operational uptime, and ensuring adequate capacity for new ventures. The incorporation of automation and observability solutions like ThousandEyes and “My Portal” is proving effective in addressing these challenges.

“By automating routine processes and utilizing contemporary tools, engineers are able to dedicate more time to innovation,” Elhariry emphasized. This strategic application of technology aligns with Coles’ overarching aim of sustaining a resilient and future-ready network framework.

Conclusion

Coles Group’s increased use of ThousandEyes along with its internal orchestration tool, “My Portal,” highlights its dedication to employing advanced technology for network optimization. By prioritizing automation and visibility, Coles is not only resolving network challenges more swiftly but also liberating resources to promote innovation. As the retailer advances its SD-WAN network, these tools will be vital in its digital transformation journey.

Q&A

Q: What is ThousandEyes, and how does it benefit Coles Group?

A: ThousandEyes is a network monitoring and digital experience assurance solution owned by Cisco. It offers real-time insights into network performance, allowing Coles to swiftly identify and fix issues, particularly within its SD-WAN architecture.

Q: How does Coles utilize “My Portal” for network oversight?

A: “My Portal” is Coles’ custom orchestration solution that automates IOS lifecycle management. It schedules and manages network software updates, conducts pre- and post-upgrade validations, and creates tickets for any arising issues, thus minimizing manual engineer involvement.

Q: What obstacles does Coles face in managing its network framework?

A: Coles’ network team confronts challenges related to lifecycle management, ensuring operational uptime, and preserving capacity for new initiatives. Automation and modern observability solutions are being employed to effectively tackle these challenges.

Q: Why is SD-WAN crucial for Coles Group?

A: SD-WAN interconnects Coles’ more than 1400 locations, facilitating smooth communication and data transfer. It serves as the backbone of the retailer’s IT framework, enhancing both operational efficiency and customer satisfaction.

Q: How has ThousandEyes enhanced troubleshooting for Coles?

A: The platform assists in identifying network issues, distinguishing between internal and third-party complications. This decreases the time devoted to troubleshooting calls and speeds up resolution processes.

Q: What significance does automation hold in Coles’ network approach?

A: Automation is integral to Coles’ strategy, as it diminishes manual workloads for engineers, accelerates routine tasks such as IOS upgrades, and enables the team to focus on innovation and strategic advancement.

Quick Overview

• Okta conducted a roundtable in Sydney addressing challenges and solutions related to identity security.
• Highlighted discussions included the growth of cyber threats, the implementation of the zero-trust security model, and the necessity of multi-factor authentication (MFA).
• Organizations across Australia are increasingly embracing zero-trust frameworks to bolster cybersecurity measures.
• Identity security plays a vital role in addressing the challenges of digital transformation and remote work.
• IT leaders emphasized the significance of user training and efficient access management.

Identity Security Under Examination

The recent Sydney roundtable by Okta gathered IT specialists and business executives to explore the shifting landscape of identity security. With the rise in global cyber threats, Australian organizations are intensifying their efforts to safeguard user identities, protect sensitive information, and adapt to a swiftly evolving digital landscape.

Zero-Trust Security: An Emerging Trend

A central theme at the roundtable was the increasing adoption of zero-trust security. This approach assumes that no user or device can be inherently trusted, regardless of their position within the corporate network. Australian enterprises are progressively adopting zero-trust principles to strengthen defenses against advanced cyber threats.

Zero-trust frameworks prioritize continuous verification, least-privilege access, and thorough monitoring. By incorporating these principles, organizations can ensure that only verified users and devices have access to essential resources.

The Significance of Multi-Factor Authentication (MFA)

Multi-factor authentication emerged as a fundamental aspect of effective identity security. MFA provides an additional layer of safety by requiring users to authenticate their identity through various methods, including passwords, biometrics, or one-time codes.

During discussions, experts noted that while MFA usage is increasing in Australia, there is significant potential for growth. Educating staff and deploying user-friendly MFA solutions are critical actions to enhance organizational security.

Tackling Remote Work Challenges

The shift to remote work due to the pandemic has further highlighted the necessity of identity security. Australian organizations have faced the challenge of effectively managing remote access to critical systems and data while ensuring an uninterrupted user experience.

At the roundtable, IT leaders highlighted the necessity for secure access solutions that meet the flexibility and scalability required by remote work settings. Optimized identity management systems empower organizations to swiftly adapt to evolving workforce dynamics.

Final Thoughts

Okta’s Sydney roundtable offered valuable perspectives on the current state of identity security in Australia. With the increase in cyber threats, organizations must prioritize strong security strategies like zero-trust frameworks, multi-factor authentication, and effective access management. As companies continue their digital transformation journeys, the security of identities will remain a critical focus for IT leaders.

Q&A: Frequently Asked Questions About Identity Security

Q: What is identity security, and why does it matter?

A: Identity security focuses on safeguarding user identities and regulating access to sensitive assets. It is essential for preventing data breaches, protecting user privacy, and meeting regulatory compliance.

Q: What constitutes the zero-trust security model?

A: The zero-trust model is built on the principle that no user or device should be trusted by default. It involves ongoing verification, least-privilege access, and comprehensive monitoring to protect organizational assets.

Q: How does multi-factor authentication improve security?

A: Multi-factor authentication (MFA) enhances security by requiring users to confirm their identity through multiple channels, thereby decreasing the likelihood of unauthorized access even if one factor, like a password, is compromised.

Q: What measures can organizations take to overcome remote work security issues?

A: Organizations can adopt secure access solutions, provide employee education on best practices, and implement scalable identity management systems to mitigate risks associated with remote work security.

Quick Overview

• Macquarie Group has introduced an internal Generative AI chat tool known as “Macquarie AI Chat”.
• This tool was created following a successful pilot earlier in the year and is now available to employees worldwide.
• More than 5000 weekly active users have reported enhancements in productivity and creativity.
• Macquarie has provided AI training to thousands and organised a global hackathon for innovation and skills development.
• Employees are using the tool for a variety of tasks, including email drafting and creative brainstorming.
• Thorough training and e-learning modules guarantee safe use of the AI tool.

Introducing Macquarie AI Chat

Macquarie Group has made a significant stride into the AI domain by rolling out “Macquarie AI Chat,” a dedicated Generative AI platform customised for its global workforce. This project initiated as a proof-of-concept in 2023 has quickly transitioned into a fully operational tool, set to improve productivity and foster innovation throughout the organisation.

Global Launch and User Engagement

Following a successful pilot that wrapped up in early 2024, Macquarie AI Chat was deployed to its global workforce in mid-2024. Chief Digital Officer Matthew Ellis reported that the tool now has over 5000 weekly active users, with staff using it for various tasks, from drafting communications to generating creative ideas.

The launch was accompanied by extensive training programmes to help employees fully utilise the tool. Thousands of staff have been educated on the use of Generative AI, emphasising practical applications and ethical matters.

Pioneering Learning Initiatives

Global Hackathon Ignites Innovation

To further promote AI adoption, Macquarie Group hosted a global AI hackathon, attracting participation from over 800 employees across various business divisions. The event encouraged inclusion, featuring both technical and non-technical streams, enabling participants to exchange use cases and innovative prompt concepts.

Skills Enhancement Through E-Learning

Employees wishing to use the AI chat tool are required to finish compulsory e-learning modules. These courses aim to impart best practices and ensure the secure management of sensitive information, aligning with the organisation’s stringent data protection regulations.

Empowering Employees with AI

Practical Applications

Staff across different roles have experienced notable efficiency improvements thanks to Macquarie AI Chat. For instance, Zoe Ellis, a former fashion designer turned service designer, utilizes the tool to draft messages, optimise tasks, and inspire creative thoughts. Likewise, Jamie Hannen, Senior Manager for Data and AI, uses it for creating agendas and drafting emails.

“Every day someone approaches me with a new use case they’ve found,” Hannen noted, emphasising the tool’s adaptability and broad adoption.

Conclusion

Macquarie Group’s state-of-the-art Generative AI chat tool is reshaping the operational landscape for its global workforce. By merging advanced technology with extensive training and collaborative innovation initiatives, the company is unlocking unprecedented levels of productivity and creativity for its employees. This strategic decision not only positions Macquarie for the future of work but also establishes it as a frontrunner in corporate AI technology integration.

Q&A: Commonly Asked Questions

Q: What is Macquarie AI Chat?

A: Macquarie AI Chat is an internal Generative AI tool designed by Macquarie Group to boost productivity and creativity among its global workforce. It operates similarly to platforms like ChatGPT but is specifically geared for corporate applications.

Q: How are employees utilising the tool?

A: Employees are using the tool for various tasks, such as drafting messages, brainstorming concepts, creating agendas, and generating creative output. It serves as a virtual assistant to enhance everyday operations.

Q: How does Macquarie ensure the tool is used securely?

A: All employees must complete an e-learning module prior to using the tool. This training encompasses best practices for managing sensitive data and ensures adherence to the organisation’s security guidelines.

Q: What training programmes has Macquarie put in place?

A: Macquarie has educated thousands of employees on Generative AI usage and organised a global AI hackathon to identify innovative applications. These efforts aim to equip employees with the necessary skills to harness the tool’s full potential.

Q: Who is able to access Macquarie AI Chat?

A: The tool is accessible to all Macquarie employees around the globe. It is part of the company’s broader initiative to embed AI capabilities into daily work practices.

Q: What distinguishes Macquarie AI Chat?

A: Unlike general-purpose AI systems, Macquarie AI Chat is specially designed for organisational use, concentrating on enhancing productivity, creativity, and the secure processing of data within the organisation.

Q: Have employees reported any creative applications of the tool?

A: Yes, employees like Zoe Ellis have leveraged the tool for creative brainstorming, assisting them in breaking away from conventional thinking and generating new ideas relevant to their positions.

Quick Overview

• 15.6-inch Full-HD screen designed specifically for kitchen and living environments.
• Advanced audio with enhanced bass and clearer vocals.
• 13MP camera featuring 3x zoom, wider viewing angle, and noise reduction for enhanced video calls.
• Compatible with Zigbee, Thread, and Matter protocols for seamless smart home connectivity.
• Integrated Fire TV offering access to over 250,000 movies and TV series.
• Wi-Fi 6E compatibility for quicker streaming.
• Made with 41% recycled materials and includes a Low Power Mode for energy efficiency.
• Available for AU$549, with an optional premium stand priced at AU$169.95.

What’s New: Significant Upgrades in the Second-Generation Echo Show 15

The second-generation Amazon Echo Show 15 has launched, delivering substantial enhancements compared to its predecessor. Featuring a stylish 15.6-inch Full-HD display, it maintains its role as a multifunction device for entertainment and smart home control. The new advancements comprise:

• Improved Audio: Enhanced bass and vocal clarity deliver a more immersive sound experience, perfect for streaming music or watching videos.
• Upgraded Camera: A 13MP front-facing camera with 3x zoom, noise reduction, and a broader field of vision guarantees superior video calls and remote home monitoring.
• Smart Home Control: Built-in support for Zigbee, Thread, and Matter protocols improves compatibility with a variety of smart devices.
• Wi-Fi 6E: More rapid and reliable connectivity ensures smooth streaming and effortless integration into smart home systems.

Smart Home Connectivity

The Echo Show 15 operates as a central hub for smart home management, supporting primary protocols like Zigbee, Thread, and Matter. This feature allows users to manage devices such as smart plugs, lights, and switches using voice commands or its dedicated smart home interface. Whether mounted on a wall or set on a countertop, the Echo Show 15 fits conveniently into your home configuration.

Improved Family Coordination

For busy families, the Echo Show 15 provides resources to optimize daily activities. Customizable widgets permit you to showcase calendars, schedules, weather forecasts, and even beloved family images. These functions are particularly beneficial for keeping everyone organized, from meal planning to school pickups.

Entertainment Center with Built-In Fire TV

The integrated Fire TV capability turns the Echo Show 15 into an entertainment hub. Users can access over 250,000 movies and TV shows from leading streaming services like Netflix, Prime Video, and ABC iView. A complimentary remote and Wi-Fi 6E ensure effortless navigation and high-definition streaming.

Privacy and Eco-Friendly Features

Amazon places a strong emphasis on user privacy, featuring a manual mic/camera off switch, a built-in camera shutter, and the option to delete voice recordings. In terms of sustainability, the Echo Show 15 is made with 41% recycled materials and offers a Low Power Mode to decrease energy use.

Even the packaging adheres to eco-conscious practices, with 99% made from wood fibre-based materials sourced from sustainably managed forests or recycled resources.

Pricing and Accessibility

The newly released Echo Show 15 is offered at AU$549.00 and is purchasable through Amazon Australia. For users desiring more versatility, the Amazon Premium Adjustable Stand is available separately for AU$169.95. Budget-minded consumers may want to consider the first-generation Echo Show 15, now priced at AU$353, presenting a more affordable entry into the smart display market.

Conclusion

The second-generation Amazon Echo Show 15 is a multifunctional smart display that merges entertainment, communication, and smart home management features. Its refined audio, advanced camera, and environmentally friendly build make it an excellent option for contemporary Australian residences. With its wide-ranging features and elegant design, the Echo Show 15 is set to become a crucial element of connected living.

FAQs

Q: Is upgrading to the second-generation Echo Show 15 worthwhile if I have the first generation?

A:

If you appreciate enhanced audio, a more sophisticated camera, and quicker connectivity, the upgrade is worth it. However, the first-generation model remains a robust option for basic use.

Q: Can I utilize the Echo Show 15 to manage non-Amazon smart devices?

A:

Indeed, the Echo Show 15 is compatible with Zigbee, Thread, and Matter protocols, enabling it to work with a variety of non-Amazon smart home devices.

Q: What entertainment features does the latest Echo Show 15 present?

A:

The built-in Fire TV allows users to stream content from services such as Netflix, Prime Video, and ABC iView. The device also comes with a remote for simpler navigation.

Q: How does the Echo Show 15 safeguard user privacy?

A:

Amazon has incorporated a manual mic/camera off function, a built-in camera shutter, and the capability to erase voice recordings for better privacy protection.

Q: Is the Echo Show 15 eco-friendly?

A:

Yes, the device is manufactured from 41% recycled materials and comes with energy-efficient modes. Its packaging is also predominantly made from sustainable wood fibre.

Q: Can the Echo Show 15 be affixed to a wall?

A:

Absolutely, this device can be wall-mounted or set on a countertop, providing flexible installation options for various environments.

Q: What is the price difference between the first and second generations?

A:

The first-generation Echo Show 15 retails for AU$353, whereas the latest second-generation model is priced at AU$549. This price difference reflects the extra features and enhancements offered.

Quick Overview

• The University of Newcastle utilizes VR in speech pathology education to emulate real-world clinical situations.
• Students enhance their skills and confidence by performing oral musculature evaluations on virtual children.
• VR technology tackles the difficulties in teaching pediatric anatomy, which significantly differs from that of adults.
• Initiatives began in 2020, receiving favorable responses from students with plans to broaden educational modules.
• Future modules will showcase a range of anatomical differences, including tongue ties and enlarged tonsils.
• Collaborations with industry partners, such as Start Beyond, have been crucial to the development of these VR resources.

Why Implement Virtual Reality in Speech Pathology?

Historically, speech pathology students at the University of Newcastle assessed oral musculature on their peers, which presented considerable challenges. The adult oral anatomy varies significantly from that of children, making it challenging for students to receive practical training. This led the university to seek newer educational approaches, ultimately leading to the integration of VR technology in 2020.

How the VR Program Functions

Engaging Learning Environments

The VR program enables students to immerse themselves in a virtual clinic where they can opt to interact with virtual children aged four or six. By using VR headsets, students conduct oral musculature evaluations in a realistic yet controlled environment. This facilitates a practical learning experience and boosts student confidence prior to engaging with real children.

Tailored Learning Modules

The VR program began with an emphasis on core oral musculature evaluations but is evolving to include various pediatric anatomical nuances. Future modules will present scenarios with children facing conditions like tongue ties, high palates, or enlarged tonsils, aiding students in identifying and addressing these issues in clinical settings.

Advantages for Students and the Healthcare Field

Students have reacted positively to the technology, finding it both engaging and empowering. VR permits them to dictate their learning pace and effectively prepare for practical challenges. As VR becomes more integrated into clinical practice, students will gain early familiarity with tools relevant to their future careers.

This initiative also connects academia with industry. Collaborations with organizations like Start Beyond have played a vital role in crafting the content and ensuring its applicability in educational and clinical situations.

The Future of VR in Speech Pathology Education

The University of Newcastle intends to enhance and broaden its VR offerings. Beyond oral musculature evaluations, the university is investigating other applications of VR in healthcare education. This shift aligns with broader trends in higher education, as students increasingly seek innovative and technology-driven learning experiences.

Conclusion

The University of Newcastle is leading the way in embedding virtual reality into speech therapy education, addressing major obstacles in teaching pediatric anatomy and clinical competencies. With favorable student responses and continuous development of modules, the program is poised to influence the future of healthcare training in Australia.

Frequently Asked Questions About VR in Speech Pathology Training

Q: What is the primary aim of implementing VR in speech pathology education?

A:

The primary aim is to provide students with authentic, hands-on training in pediatric anatomy and clinical methods, which are challenging to replicate through conventional educational practices.

Q: In what ways does VR assist students in overcoming learning challenges?

A:

VR creates an immersive setting where students can practice on virtual children, alleviating apprehensions about treating young patients and facilitating confidence-building before real clinical placements.

Q: What types of scenarios are included in the VR modules?

A:

Current and forthcoming scenarios encompass fundamental oral musculature evaluations and cases that involve anatomical differences such as tongue ties, high palates, and enlarged tonsils.

Q: Who are the major collaborators in the development of this VR program?

A:

The University of Newcastle has partnered with industry pioneers like Start Beyond to create and implement the VR modules, ensuring they meet both educational goals and clinical requirements.

Q: How has student feedback impacted the program?

A:

Surveys indicate high engagement levels from students with the technology. Their feedback has shaped the growth of additional modules and the inclusion of features that bolster autonomous learning.

Q: Is VR technology also being utilized in clinical environments?

A:

Yes, VR is beginning to establish its presence in clinical practice, and the university aims to prepare students for its application within professional healthcare contexts.

Q: What are the future aspirations for this VR initiative?

A:

The program is slated for expansion with new modules and aims to investigate different uses of VR technology in healthcare education, potentially transforming the teaching of speech pathology and other disciplines.