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Australia’s Cybersecurity Forecast: Anticipations for 2025


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Quick Overview: Essential Insights for 2025

  • Cloud security continues to be a primary focus as businesses in Australia amplify their digital transformation initiatives.
  • Identity and Access Management (IAM) is increasingly recognized as the first line of defence against credential-related breaches.
  • The adoption of Extended Detection and Response (XDR) expands as companies pursue comprehensive threat visibility.
  • Endpoint security is vital in hybrid work scenarios, with a rise in attacks aimed at remote employees.
  • Data protection methodologies are evolving to adapt to regulatory updates and the shifting threat environment.
  • Security executives advocate for enhanced collaboration between public and private sectors to combat advanced cyber threats.
Cybersecurity Trends and Predictions for Australia in 2025

The Cybersecurity Landscape in Australia for 2025: Adapting to Rising Threats

In 2025, Australia’s cybersecurity domain is experiencing a significant evolution driven by escalating cybercrime, intricate IT systems, and new digital hazards. An increasing assortment of Australian organizations—ranging from utility companies to educational institutions and health services—are recognizing cyber resilience as an issue of vital importance at the board level.

The most recent findings from TechBest’s yearly security analysis capture the collective perspectives of top security executives, including CISOs from SA Power Networks, University of Queensland, HammondCare, Melbourne Airport, and others, creating a detailed overview of the present cybersecurity landscape across multiple industries.

Cloud Security: Navigating Complexity in Multi-Cloud Ecosystems

Cloud Adoption Accelerates

Australian businesses are actively advancing their migration to cloud infrastructures, making multi-cloud and hybrid settings commonplace. This transition, however, brings about new vulnerabilities, such as misconfigurations, shadow IT, and data leakage.

Craig Lawson from Gartner observes that cloud security posture management (CSPM) tools are increasingly utilized to enhance visibility and uphold best practices for configurations. Organizations are allocating resources toward automated tools capable of identifying and rectifying misconfigurations in real time.

Identity & Access Management: Countering Credential Breaches

Zero Trust Approaches Gain Momentum

With credential theft accounting for a significant share of security breaches, the importance of Identity and Access Management (IAM) has never been greater. Australian security officials are pushing towards the adoption of Zero Trust architectures where ongoing verification and contextual access protocols are standard practices.

Multi-factor authentication (MFA), privileged access management (PAM), and behavioral analytics form the foundation of this strategy. Nathan Lewis from NGM Group underscores the necessity for more intelligent IAM protocols that adapt according to user behavior and device risk profiles.

Network & Infrastructure Security: Strengthened Perimeters in a Boundary-less Environment

Securing the Expanding Edge

As telecommuting and IoT adoption rise, the conventional perimeter has vanished. Organizations are resorting to software-defined perimeters (SDP) and secure access service edge (SASE) frameworks to safeguard their networks.

Derek Winter of UNSW stresses the importance of network segmentation, micro-segmentation, and heightened visibility across network traffic to prevent lateral movements from attackers.

Endpoint Security: Protecting the Distributed Workforce

Focusing on the Human Element

Endpoints continue to be a preferred target for attacks, particularly in hybrid work situations. Phishing, ransomware, and malware campaigns are increasingly directed at remote workers.

Advanced endpoint detection and response (EDR) solutions are being implemented to provide real-time threat detection and automated responses. David Stockdale from the University of Queensland highlights that user education and awareness are equally important as technical defenses.

XDR: Streamlining Threat Detection and Response

The Emergence of Unified Security Platforms

Extended Detection and Response (XDR) is on the rise due to its capacity to consolidate threat data from endpoints, networks, servers, and cloud environments. This comprehensive perspective facilitates quicker and more precise threat identification and reaction.

According to Forrester’s Andras Cser, XDR platforms assist in alleviating alert fatigue and refine incident response operations—a significant advantage for resource-strapped security teams.

Data Security: Transitioning from Compliance to Confidentiality

Data Governance Undergoes Revamping

The escalation of data breaches and stringent data privacy legislation (including reforms to the Privacy Act) are compelling organizations to reassess their data protection approaches. Encryption, tokenization, and data loss prevention (DLP) have become indispensable rather than optional.

Philippa Watson, previously of UBank, emphasizes the necessity for all-encompassing data governance frameworks that encompass people, processes, and technology to ensure sensitive information is managed responsibly and securely.

Leadership Insight: Collaboration is Crucial

Public-Private Partnerships Essential for National Cybersecurity Defense

CISOs in Australia are urging for more profound collaboration among government entities, regulators, and the private sector to address increasingly advanced threats. Initiatives like the Australian Cyber Security Strategy 2023–2030 are laying the foundation, but effective execution is key.

Cheuk Wong from Melbourne Airport underscores the significance of intelligence sharing and coordinated response measures to withstand challenges posed by nation-state actors and organized crime.

Conclusion

In 2025, the cybersecurity landscape in Australia is characterized by rapid digital evolution, complex threats, and an urgent need for resilience. Organizations must leverage emerging technologies such as XDR and Zero Trust while addressing human factors through comprehensive training and policies. With collaborative efforts across sectors and strong leadership, Australia can adeptly navigate the changing cyber threat environment.

Q: What is the most pressing cybersecurity threat facing Australian organizations in 2025?

A: Credential-based attacks and ransomware will continue to pose significant threats, exacerbated by cloud misconfigurations and phishing attacks targeting remote workers.

Q: How are organizations improving their cloud security stance?

A: Organizations are adopting Cloud Security Posture Management (CSPM) tools, Zero Trust frameworks, and automation to identify and resolve vulnerabilities in real time.

Q: What is XDR, and why is it becoming more prominent?

A: Extended Detection and Response (XDR) merges data from various sources—endpoints, cloud, network—to deliver unified visibility and quicker, more intelligent threat detection.

Q: Why is Identity & Access Management increasingly vital now?

A: With a growing number of access points and remote users, securing identities has become the initial line of defence. IAM solutions offer necessary checks, including MFA and behavioral analytics.

Q: What is the importance of data governance in cybersecurity?

A: Robust data governance ensures that sensitive information is appropriately managed, stored, and transmitted, as well as aiding in meeting compliance obligations under evolving data privacy laws.

Q: Are Australian organizations equipped to handle nation-state cyberattacks?

A: While awareness is increasing, many organizations still lack the necessary resources or frameworks for intelligence sharing needed to effectively counter such sophisticated threats.

Q: What does the future hold for endpoint protection in remote work settings?

A: EDR solutions, along with user training and policy enforcement, will be crucial for safeguarding distributed endpoints in the hybrid work environment.

Q: How can government and private sectors enhance their collaboration?

A: By engaging in initiatives such as real-time threat intelligence sharing, incident response simulations, and cooperative public-private cybersecurity strategies, collaboration can be significantly enhanced.

Amazon Executive Reveals Ambitious AI Investment Plan


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Amazon’s aggressive AI investments are likely to enhance technology offerings and services, impacting Australian consumers and businesses by potentially improving product features and customer service through advanced AI capabilities.

NVIDIA Studio Update Supercharges DaVinci Resolve with Robust RTX AI Boost


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Brief Overview: Essential Insights

  • The newest Studio Driver from NVIDIA boosts DaVinci Resolve 19 beta with robust RTX AI acceleration.
  • AI functionalities such as Magic Mask, Speed Warp, and Text-Based Editing operate notably quicker with RTX GPUs.
  • Users of GeForce RTX 4090 might experience performance enhancements of up to 4x in comparison to Apple’s Mac M2 Ultra systems.
  • New RTX Video technology introduces real-time HDR conversion, improving playback quality on compatible displays.
  • Flux1 NIM offers rapid text-to-image generation through API, aimed at sophisticated AI developers.
  • A complimentary Studio Driver update has been released for RTX 40 Series and NVIDIA RTX professional GPUs in Australia.

AI-Enhanced Creativity: NVIDIA Studio Driver Elevates DaVinci Resolve

NVIDIA has launched its latest Studio Driver, providing a notable performance increase for creators utilizing Blackmagic Design’s DaVinci Resolve 19 beta. This update harnesses the AI features of RTX GPUs, streamlining video editing for content creators throughout Australia aiming to enhance their efficiency.

NVIDIA Studio Driver upgrade boosts DaVinci Resolve AI acceleration with RTX GPUs

Enhanced AI Features in DaVinci Resolve 19

Following the update, DaVinci Resolve’s most intensive AI capabilities now utilize the Tensor Cores found in NVIDIA RTX GPUs. This translates to real-time performance improvements, shorter render durations, and streamlined workflows. Below are the primary AI-optimized tools:

IntelliTrack AI

Facilitates accurate motion tracking for stabilization, match moves, and audio panning with AI-driven precision.

UltraNR

Produces clearer visuals using AI-based denoising in the Colour page, which is especially beneficial for noisy or low-light footage.

Magic Mask AI

Automatically distinguishes people, objects, or backgrounds. On a GeForce RTX 4090, this feature operates up to 4x faster than on Apple’s Mac M2 Ultra.

Speed Warp AI

Generates exceptionally smooth slow-motion effects using AI frame interpolation—revolutionizing cinematic video effects.

Relight FX

Imitates additional lighting sources during post-production, providing editors with enhanced creative control over scene ambiance.

Text-Based Editing

Automatically converts audio to text and allows video editing based on the transcript, now optimized with RTX hardware for nearly instant results.

Music Remixer FX

Enables users to modify aspects like vocals, drums, and bass from existing tracks, remixing in real-time with AI assistance.

Dialogue Separator FX

Isolates voice dialogue from background sounds or echo, greatly improving audio clarity for post-editing.

Accelerated features in DaVinci Resolve 19 enhanced by NVIDIA RTX Studio Driver update

RTX Video: AI Upscaling and HDR Transformation

In addition to content creation, NVIDIA is enhancing video viewing experiences with upgraded RTX Video functionalities. Now supporting HDR conversion alongside its traditional AI upscaling, the feature enhances colour vibrancy and sharpens contrasts—assuming you have a compatible HDR display.

This enhancement proves invaluable for streamers, YouTubers, and everyday consumers seeking the optimal visual playback on RTX-enabled systems.

Flux1 NIM: A New Horizon for AI Developers

Targeted at the AI-savvy demographic, NVIDIA has introduced Flux1 NIM, a microservice capable of converting text prompts into images through sophisticated AI modeling. It’s tailored for rapid deployment via API, providing Australian developers and researchers with efficient, scalable generative AI solutions.

Real-World Effects: Creators Share Experiences

Creators are already noticing the benefits. JaeSol LOFT from Garage B14 remarked on their experience with the GeForce RTX 4090:

“The real-time ray tracing with lifelike lighting and shadows, powered by my GeForce RTX 4090 GPU, is simply astonishing.” JaeSol LOFT, Garage B14

Such feedback highlights how NVIDIA’s AI-focused strategy is reshaping creative sectors, particularly for professionals in Australia engaged in film, music, and design.

Availability in Australia

The updated NVIDIA Studio Driver is available as a free download. To take advantage, users require compatible hardware such as the GeForce RTX 40 Series or NVIDIA RTX professional GPUs, which are accessible in Australia through major retailers including Mwave, Scorptec, and Centre Com.

For further information or to download the driver, visit the official NVIDIA Studio Blog.

Conclusion

NVIDIA’s recent Studio Driver update significantly enhances DaVinci Resolve 19 beta with advanced AI features facilitated by RTX GPUs. Enhancements like Magic Mask, Speed Warp, and Text-Based Editing now function more quickly and effectively, streamlining content creation like never before. With additional improvements such as HDR video playback and tools like Flux1 NIM, the update firmly positions NVIDIA as a frontrunner in AI-enhanced creativity for Australian professionals.

Q: What is the primary advantage of the new NVIDIA Studio Driver for DaVinci Resolve users?

A:

The primary advantage is substantially improved performance for AI-enhanced tools like Magic Mask, Text-Based Editing, and Speed Warp. These improvements minimize processing times and facilitate real-time editing with RTX GPUs.

Q: How does NVIDIA’s RTX Video technology enhance video playback?

A:

RTX Video now encompasses HDR conversion, amplifying colour vibrancy and contrast. This enhancement greatly enriches the visual experience on HDR-compatible screens, particularly for streaming and high-resolution video playback.

Q: What hardware is necessary to use these new features?

A:

You will require a compatible NVIDIA RTX GPU, such as those in the GeForce RTX 40 Series or NVIDIA RTX professional line. Additionally, DaVinci Resolve 19 beta is needed to access the latest AI functionalities.

Q: Is this update provided at no cost?

A:

Yes, the NVIDIA Studio Driver is available for free download for users with compatible RTX hardware.

Q: What is Flux1 NIM and who is its intended audience?

A:

Flux1 NIM is an API-accessible AI microservice that allows users to generate images from text prompts. It is targeted at AI researchers, digital artists, and developers seeking to seamlessly incorporate generative AI into their workflows.

Q: How does RTX acceleration compare to Apple Silicon performance?

A:

NVIDIA claims that Magic Mask AI operates up to 4x quicker on a GeForce RTX 4090 than on Apple’s Mac M2 Ultra, illustrating a significant advantage for RTX in AI-driven editing operations.

Q: Where can Australians acquire suitable RTX hardware?

A:

Australian customers can find RTX 40 Series GPUs or NVIDIA RTX professional cards at retailers like Mwave, Scorptec, Centre Com, and Harvey Norman.

Orica Transitions SAP Platform from Microsoft Azure to Google Cloud in Significant Cloud Migration


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Brief Overview

  • Orica has transitioned its SAP S/4 HANA environment from Microsoft Azure to Google Cloud.
  • This transition was prompted by performance challenges, cost optimization, and the potential for AI integration.
  • The migration was finalized in a mere 83 working days with the assistance of Google Cloud Consulting and partners.
  • Reported improvements include backup durations shrinking from up to 16 hours to just 20 minutes, and enhanced Fiori app responsiveness.
  • Custom AI models built on SAP data have boosted sales forecast accuracy by 10%.
  • Orica marks the inaugural Asia-Pacific company to undertake this specific SAP cloud migration.
Orica transitions SAP from Microsoft Azure to Google Cloud for enhanced performance and AI functionalities

Orica’s Group CIO Rachael Sandel addressing the audience at Google Cloud Next 2025.

Strategic Transition to Google

Reasons Behind Orica’s Decision

ASX-listed mining and infrastructure solutions provider Orica has implemented a significant alteration in its cloud strategy by shifting its SAP environment from Microsoft Azure to Google Cloud. The decision, made in early 2024, stemmed from the necessity for enhanced performance, cost savings, and improved capabilities in artificial intelligence and analytics.

As articulated by Rachael Sandel, Orica’s Group CIO, the shift followed a thorough review that coincided with the conclusion of several Azure reservations. This review uncovered performance issues in their existing SAP S/4 HANA configuration, particularly after the upgrade to the 2022 version. Despite refining the application layer, Orica faced ongoing issues that led to a reassessment of the underlying infrastructure.

Support Gaps and Infrastructure Limitations

Orica also encountered a significant lack of support when Microsoft discontinued its Premier Support, compelling the company to depend on a third-party provider. Unfortunately, this support was inadequate at critical junctures, raising concerns regarding business continuity and operational dependability.

Technical Enhancements Following Migration

Performance and Backup Improvements

The transition to Google Cloud markedly enhanced system performance. A resource-intensive task that previously required weekend execution now finishes 50% quicker. Additionally, the response times for SAP Fiori applications and S/4 HANA core have displayed considerable improvements.

Most notably, backup durations for the SAP environment diminished from a lengthy 6–16 hours to a mere 20 minutes. This significant reduction in recovery durations is vital for enterprise continuity and data safeguarding.

Standardization and Cost Reduction

Throughout the re-platforming process, Orica standardized its cloud tasks utilizing Linux-based instances, replacing its earlier mixed-server OS environment. This simplification assisted in lowering administrative burdens and led to recurrent cost savings.

“We’ve succeeded in achieving ongoing sustainable savings through rightsizing and our relationship with Google Cloud,” stated Sandel.

AI-Driven Evolution Utilizing SAP Data

Unlocking AI and Analytics Capabilities

With its SAP data now residing on Google Cloud, Orica has incorporated Google’s AI platform to create an intelligent data repository. Initial findings indicate promising potential to harness machine learning for predictive analytics, especially within supply chain and demand planning frameworks.

In North America, Orica has already implemented a bespoke AI model trained on SAP data. This model employs 50,000 machine learning models to predict demand for every SKU combination. The outcome? A 10% enhancement in sales forecast accuracy — a significant advantage for inventory management and revenue assurance.

Plans for Global Expansion

While this AI project is currently confined to the North American landscape, Orica intends to expand these capabilities worldwide as part of its extensive digital transformation strategy.

Migration Complexity and Considerations

Selective Application Migration

Sandel cautioned that not every application was migrated to Google Cloud — a tactical decision based on risk, expense, and integration complexity. Each workload was appraised individually to guarantee feasibility within the tight migration timetable.

The migration endeavor, accomplished in just 83 working days, involved Orica’s own teams, Google Cloud Consulting, and partners such as Accenture, LTIMindtree, and Cognizant.

Conclusion

Orica’s transition from Microsoft Azure to Google Cloud for hosting its SAP S/4 HANA environment signifies a pivotal phase in the company’s digital progression. Driven by the demand for enhanced system performance, better support, and the opportunity to harness AI capabilities, the migration has already realized concrete benefits. With dramatically reduced backup times, optimized resource-intensive processes, and AI models delivering actionable insights, Orica is pioneering modern enterprise IT transformation in the Asia-Pacific region.

Q&A Section

Q: What prompted Orica to relocate its SAP environment from Azure to Google Cloud?

A:

Orica transitioned its SAP environment due to performance challenges, cost factors, insufficient support from Microsoft, and the ambition to utilize Google Cloud’s advanced AI and analytics functionalities.

Q: How much time did it take to migrate to Google Cloud?

A:

The re-platforming project was finished in 83 working days, involving Orica’s internal teams and partners like Google Cloud Consulting, Accenture, LTIMindtree, and Cognizant.

Q: What improvements has Orica witnessed since the migration?

A:

Notable enhancements include a 50% reduction in duration for resource-intensive jobs, quicker response times for SAP Fiori applications, and a dramatic decrease in backup times from up to 16 hours to merely 20 minutes.

Q: What is AI’s role in Orica’s new cloud setting?

A:

Orica is employing Google Cloud’s AI platform to construct and implement tailored machine learning models for demand forecasting, achieving a 10% increase in sales forecast accuracy in North America.

Q: Did Orica migrate all applications to Google Cloud?

A:

No, not all applications were transitioned. Each system was assessed based on cost, risk, and technical intricacy, and only feasible systems were moved in this migration phase.

Q: Is Orica considering global expansion for its AI initiatives?

A:

Yes, following initial success in North America, Orica plans to extend its AI-powered forecasting and analytics solutions globally.

Q: How has this migration affected Orica’s operating expenses?

A:

By rightsizing and streamlining its infrastructure on Google Cloud, Orica has achieved ongoing cost savings that are anticipated to continue over time.

Q: What significance does this migration hold in the APAC region?

A:

Orica stands out as the first organization in Asia Pacific to transition its SAP S/4 HANA environment from Microsoft Azure to Google Cloud, paving the way for similar enterprises contemplating cloud modernization.

Victoria University Names New CISO Following Year-Long Search


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Quick Overview

  • Tara Dharnikota has been appointed as the new Chief Information Security Officer (CISO) at Victoria University (VU).
  • This position had been unfilled for more than a year, following a significant organizational reconfiguration.
  • Dharnikota will spearhead VU’s cybersecurity initiatives within the Digital and Campus Services (DCS) division.
  • She possesses over ten years of expertise in information security from PEXA and Telstra.
  • The DCS division’s goal is to bolster internal cybersecurity measures and concentrate on strategic long-term plans.
  • PEXA is currently searching for a new cybersecurity leader to take over the role left by Dharnikota.
Victoria University finalizes year-long search for cybersecurity chief

Victoria University Appoints Cybersecurity Leader After Extended Search

Following an extensive year-long search, Victoria University (VU) has selected Tara Dharnikota as its new Chief Information Security Officer (CISO). This appointment is part of a comprehensive organizational transformation designed to enhance the university’s digital security and infrastructure.

Revamped Cybersecurity Strategy within the DCS Division

Dharnikota will oversee cybersecurity efforts within the newly created Digital and Campus Services (DCS) division. This department combines IT services and facilities management to establish a more cohesive and strategic method for managing campus operations and digital upgrades. The reorganization signifies an emerging trend in higher education to integrate essential infrastructure and services for improved efficiency and resilience.

Directly reporting to Stuart Hildyard, Chief Digital Officer and Executive Director of Campus Services, Dharnikota’s responsibilities will include advancing the university’s cybersecurity strategy, strengthening cyber resilience, and ensuring adherence to both national and international standards.

Organizational Shift Inspires New Security Perspective

The university’s initiative to reform its operational framework initiated a thorough evaluation of its cybersecurity requirements. Cybersecurity and network operations were formerly managed by Nitan Singh, Director of Cyber and Digital Networks, who left in November 2023. The reorganization allowed the new CISO to concentrate solely on long-term strategic cyber projects, while network supervision is to be managed independently within the DCS division.

A representative from VU confirmed that all principal leadership positions within the department are now occupied, providing stability as the university enhances its internal security capabilities.

Tara Dharnikota’s Experience and Qualifications

Dharnikota transitions to VU from PEXA, where she directed information security management for two years. Her past experience includes nearly ten years at Telstra, where she took on various positions related to cybersecurity operations, governance, and compliance. Her diverse expertise equips her with a well-rounded understanding of enterprise-level security architecture and sector-specific vulnerabilities, especially in education and digital transactions.

This appointment signifies a crucial advancement for VU as it confronts escalating cyber threats targeting Australian educational establishments. The Australian Cyber Security Centre (ACSC) has indicated that the education sector is one of the most heavily targeted by cybercriminals, underscoring the need for strong leadership in this domain.

PEXA Launches Search for Dharnikota’s Successor

After Dharnikota’s exit, PEXA has commenced the recruitment process for a new head of information security management. This position will involve overseeing security governance, compliance, and awareness initiatives, emphasizing the ongoing necessity for seasoned cybersecurity leadership within Australia’s digital and financial sectors.

Conclusion

Victoria University has successfully appointed Tara Dharnikota as its new Chief Information Security Officer following a year-long search and organizational restructuring. Her focus will be on directing the university’s cybersecurity strategy as part of the newly formed Digital and Campus Services division. With over ten years of experience at Telstra and PEXA, Dharnikota possesses the vital expertise to protect the university’s digital framework amid increasing cyber threats geared towards the education sector.

Q: Why was the CISO position at Victoria University unoccupied for such an extended period?

A:

The position remained vacant for over a year due to an organizational overhaul that included a thorough evaluation of the university’s cybersecurity framework. This restructuring aimed to better integrate cybersecurity with overarching digital and campus infrastructure objectives.

Q: What responsibilities will Tara Dharnikota hold at Victoria University?

A:

As the newly appointed CISO, Dharnikota will be in charge of cybersecurity strategy, risk management, compliance, and incident response across the university, functioning under the direct supervision of the Chief Digital Officer. Her role is crucial in enhancing the university’s cyber resilience and strategic defense measures.

Q: What exactly is the Digital and Campus Services (DCS) department?

A:

The DCS department is a consolidated entity that integrates IT services with campus facilities management. This integration aims to streamline processes and enhance security and operational efficiency throughout the university’s physical and digital landscapes.

Q: What qualifications does Tara Dharnikota bring to her new position?

A:

Dharnikota has accumulated over 12 years of experience in cybersecurity, including roles at Telstra and PEXA. Her expertise encompasses governance, compliance, security operations, and leadership, making her exceptionally qualified to lead VU’s cybersecurity strategy.

Q: Who managed cybersecurity at VU prior to this appointment?

A:

Before Dharnikota’s appointment, cybersecurity operations were under the supervision of Nitan Singh, who was the Director of Cyber and Digital Networks. He left the institution in late 2023, after which the role was left vacant during the organizational restructuring.

Q: What cybersecurity threats do Australian universities encounter?

A:

Australian universities are experiencing increasing threats from cybercriminals, including ransomware, data breaches, and attacks aimed at research and intellectual property. The ACSC has recognized the education sector as one of the highest-risk areas for cyber incidents.

Q: What steps is PEXA taking following Dharnikota’s exit?

A:

PEXA is proactively seeking to recruit a new head of information security management to ensure a continuation of oversight in security governance, compliance, and awareness initiatives, thereby maintaining its digital security leadership.

Tesla Officially Introduces Model 3 Tow Pack in Australia Following 5-Year Anticipation


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Quick Read

  • After waiting five years, Tesla has officially rolled out a Tow Package for Model 3 in Australia.
  • This package works with all Model 3 variants, except for the Performance version.
  • Towing capacity reaches 1,000kg with trailer brakes, 750kg without.
  • Purchase through Tesla’s Service Installable section, not on the regular accessories page.
  • The package features a robust steel tow bar, a wiring harness, and Tow Mode software.
  • Professional installation by Tesla Service is mandatory.
  • Enhances utility for outdoor lovers, enabling use with bike racks and light trailers.
  • Offered at AU$1,970 and fully compatible with Model 3 systems.

Australia Sees the Official Tesla Model 3 Tow Package After Years of Anticipation

In a long-awaited development that is sure to thrill Tesla fans nationwide, the electric vehicle manufacturer has at last launched the official Tow Package for the Tesla Model 3 in Australia. Over five years since the Model 3 was introduced locally in August 2019, the towing solution is finally available for purchase — providing a factory-certified, compliant, and integrated towing option for one of the country’s most beloved electric vehicles.

Tesla Model 3 Tow Pack Australia Official Release After 5 Years

Tow Package Overview and Compatibility

The latest Tesla Model 3 Tow Package is crafted for flawless integration and safety, featuring a high-strength steel tow bar and a 2-inch hitch receiver. It can tow up to 1,000 kg (with trailer brakes) or 750 kg (without brakes), making it perfect for light trailers, bike racks, or small camping equipment. The maximum vertical load is limited to 55 kg, accommodating most recreational needs.

Notably, the Tow Package is compatible with every Model 3 variant available in Australia, excluding the Performance model. This extensive compatibility guarantees that a significant portion of Tesla’s clientele can enjoy enhanced utility and versatility.

Cost and Availability

The package is priced at AU$1,970, positioning it alongside other factory-integrated towing systems from various manufacturers. Although it might seem pricey to some, it encompasses not just hardware but also essential software integration, delivering a genuine OEM experience. Australian customers can exclusively order the Tow Package from Tesla’s official online store under the ‘Service Installable’ category, along with accessories such as the automatic garage opener and carbon fibre spoiler.

What’s Included in the Package?

The Tesla Model 3 Tow Package features several vital components that ensure safe and efficient towing:

  • High-Strength Tow Bar: Constructed from powder-coated steel for durability and resilience.
  • Integrated Wiring Harness: Connects trailer lights and indicators to the Model 3’s electrical system through a built-in 7-pin connector.
  • Tow Mode Software: Enhances stability and traction control by disabling certain Autopilot features like Autosteer and Traffic-Aware Cruise Control when towing.
Tesla Model 3 Tow Package Hitch Kit Australia

Professional Installation Required

To guarantee safety and compliance, Tesla mandates that the Tow Package be fitted by an accredited Tesla Service Centre. The professional installation ensures the proper installation of all hardware and the activation of towing-specific software. This stipulation helps maintain the warranty and avoids potential issues that may arise from third-party installations.

New Features in the Owner’s Manual

Tesla has revised the Model 3 Owner’s Manual to add extensive instructions on towing and accessories. This section now includes load limitations, trailer connections, hitch installation, and storage suggestions. It’s a key resource for those intending to use their Model 3 for outdoor escapades or utility jobs.

Implications for EV Infrastructure

With the Model 3 and Model Y now both offering official tow packages, changes may follow for EV-friendly infrastructure. Anticipate more pull-through parking spots at Tesla Supercharger locations and public charging stations, which can accommodate EVs towing trailers or carrying significant rear loads. This move aligns with the increasing demand for electric vehicles that support active lifestyles without sacrificing performance or convenience.

Summary

After over five years of awaiting this moment, Tesla Model 3 owners in Australia can now take advantage of a genuine, factory-backed Tow Package. Compatible with most Model 3 variants, the package allows for towing up to 1,000 kg and comes with sturdy hardware and intelligent software integration. While it carries a higher price tag, the Tow Package represents a significant advancement for Tesla drivers looking to enhance their vehicle’s utility for camping, biking, and weekend trips.

Q: Is the Tesla Model 3 Tow Package available for all models?

A:

No, it is compatible with all Model 3 variants sold in Australia aside from the Performance model.

Q: How much can the Model 3 tow with this package?

A:

The tow bar can handle up to 1,000 kg with trailer brakes and 750 kg without them. It also supports a vertical load of up to 55 kg.

Q: How much does the Tow Package cost?

A:

The official Tow Package is priced at AU$1,970 and is available through Tesla’s Australian online store under the ‘Service Installable’ category.

Q: Can I install the Tow Package myself?

A:

No, Tesla necessitates professional installation by a certified Tesla Service Centre to ensure proper fitting and activation of the Tow Mode software.

Q: What does the Tow Mode software do?

A:

It optimizes the vehicle’s safety systems for towing, which includes enhanced stability and traction control. It also deactivates certain Autopilot features like Autosteer and Traffic-Aware Cruise Control.

Q: Can I use the Tow Package for bike racks or camping gear?

A:

Yes, the vertical load support of up to 55 kg makes it appropriate for bike racks, small trailers, and lightweight camping gear.

Q: Where can I find more information or buy the package?

A:

You can purchase the Tow Package from Tesla’s official Australian store at shop.tesla.com/en_au/product/model-3-tow-package.

Aussie Broadband Reveals Bold New Technology Strategy for the Future


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Aussie Broadband initiates forward-thinking technology strategy

CTO Brad Parker addresses the audience during Aussie Broadband’s investor day presentation.

Quick Overview: Essential Insights

  • Aussie Broadband reveals a six-pillar tech framework aimed at spurring growth and innovation until 2028.
  • Security enhancements involve an upgraded SOC, deployment of SASE, and SoCI compliance.
  • Transformation initiatives focus on unified systems, embracing internal cloud solutions, and upgrades to OSS/BSS.
  • Buddy brand designated as a testing platform for AI and digital advancements.
  • Launch of an internal cloud platform to lessen dependency on data centres and enhance agility.
  • The goal is to elevate NBN market share to 11% and increase revenue by 35% over three years.

Six-Pillar Framework to Support Future Development

Aussie Broadband has presented an extensive technology blueprint intended to facilitate its ambitious objectives under a wider initiative termed ‘Look to 28’. Central to this framework are six core pillars: inherent security, strategy and architecture, technology transformation, innovation in technology, operational excellence, and delivery excellence.

Chief Technology Officer Brad Parker mentioned that the objective is to create secure, scalable systems that foster growth, enhance operational efficiency, and improve the company’s capability to deliver at scale.

“To realise our ambition, we are maturing our technology delivery capabilities, upgrading our platforms and services, and refining the software developed across the organisation,” Parker stated to investors.

Integrating Technology with Business Goals

Parker highlighted the necessity of ensuring that technological initiatives are closely aligned with business goals—a recurring challenge in various industries. Aussie Broadband is tackling this issue by refining its technology engagement model, aiming to make technology a valued partner to business leaders rather than merely a support function.

By synchronising IT projects with strategic objectives, Aussie Broadband hopes to avoid the drawbacks of chasing after “trendy tech” that does not provide concrete business benefits.

Enhancing Cybersecurity for Trust and Regulatory Compliance

As the telecommunications sector faces an increasing array of cyber threats, Aussie Broadband is reinforcing its security with a comprehensive strategy that encompasses both infrastructure and cultural advancements. The organisation has been classified as critical infrastructure under Australia’s SoCI (Security of Critical Infrastructure) Act and is actively striving to meet and surpass compliance requirements ahead of government timelines.

Key Security Initiatives

  • Expansion of the Security Operations Centre (SOC)
  • Establishment of a company-wide identity and access management framework
  • Deployment of a Secure Access Service Edge (SASE) solution
  • Enhanced vulnerability management and endpoint security
  • Improved employee training to counter social engineering threats

“Security is essential,” Parker asserted. “Customers, partners, employees, and shareholders count on us to provide the most reliable and secure platforms and services.”

Technological Transformation and Platform Modernisation

The strategy further encompasses a thorough overhaul of Aussie Broadband’s internal technological infrastructure. This entails optimising core networks, cloud platforms, and OSS/BSS systems, while merging voice service systems acquired through recent mergers.

A key goal is to offer “utility-grade” availability and performance to guarantee resilience and accommodate a growing customer base. This also positions the organisation to take advantage of NBN Co’s impending launch of higher-speed internet options in September 2024.

Competing Beyond the Last Mile

With the NBN nearing the conclusion of its fibre-to-the-premises enhancements, telecommunications providers will need to differentiate themselves beyond mere speed. Parker anticipates that future differentiation will stem from over-the-top services, exceptional customer experiences, and enhanced network performance.

Buddy: A Hub for Digital and AI Innovations

Buddy, Aussie Broadband’s digital-centric sub-brand, will act as a proving ground for pioneering technologies prior to company-wide implementation. This includes AI, generative AI, and innovations focused on digital customer experience.

“Our aim is to be the catalysts of genuine innovation,” Parker commented. “We are continually evolving the in-home experience and exploring how AI can bring substantial value to our systems and processes.”

Internal Cloud Begins to Host Initial Workloads

Aussie Broadband has initiated its new internal cloud setup, with the first production workloads already in operation. This strategic move allows the organisation to decrease dependence on conventional data centres and sidestep risks linked to Broadcom’s acquisition of VMware, prompting many Australian companies to rethink their virtualisation strategies.

The internal cloud features diverse computing capabilities and will facilitate re-platforming efforts across the company. Parker indicated that the new environment provides quicker deployment times, greater availability, and improved resilience compared to legacy systems.

Realised Benefits

  • Lower infrastructure costs alongside improved deployment speed
  • Greater platform scalability and diverse workload support
  • Enhanced features for platform-as-a-service (PaaS)

Conclusion

Aussie Broadband’s six-pillar technology framework articulates a distinct vision for the future—one anchored in trust, innovation, and operational excellence. From fortifying cybersecurity to deploying internal cloud solutions, the organisation is preparing for sustained growth and market leadership. With its digital challenger Buddy and a robust internal transformation strategy, Aussie Broadband is positioning itself as an innovative participant in Australia’s dynamic telecommunications sector.

Q: What comprises the six pillars of Aussie Broadband’s technology framework?

A:

The six pillars include intrinsic security, strategy and architecture, technology transformation, technology innovation, operational excellence, and delivery excellence.

Q: What does the ‘Look to 28’ initiative entail?

A:

‘Look to 28’ is Aussie Broadband’s overarching strategic effort aimed at growing revenue by 35% and obtaining at least 11% of NBN market share within the next three years.

Q: How is Aussie Broadband enhancing its cybersecurity measures?

A:

The company is expanding its SOC, deploying a SASE solution, enhancing identity management, improving vulnerability management, and training employees to thwart social engineering attacks. It is also actively working towards compliance with the Security of Critical Infrastructure Act.

Q: What function does Buddy serve in the technology framework?

A:

Buddy acts as a testing environment for digital innovations, where Aussie Broadband experiments with new technologies—particularly AI and digital customer experiences—before launching them across the wider organisation.

Q: What is the aim of Aussie Broadband’s internal cloud?

A:

The internal cloud aims to lessen reliance on external data centres and outdated virtualisation systems. It facilitates multi-modal workloads, speeds up deployment, and serves as a basis for future digital initiatives.

Q: How does Aussie Broadband intend to differentiate itself in a post-NBN upgrade environment?

A:

As NBN speeds become less significant, Aussie plans to distinguish itself through over-the-top services, enhanced customer experience, and superior core network performance.

Q:

Aussie Broadband Reveals Bold New Technology Plan for the Future


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Brief Overview

  • Aussie Broadband initiates a six-part technology blueprint to drive future expansion
  • Aims for a 35% revenue hike and 11% NBN market share by 2028
  • Significant focus on cybersecurity, innovation, and upgrading internal cloud systems
  • Buddy brand to act as a testing ground for digital and AI advancements
  • Telecommunications company readies for NBN Co’s upgrade in speed plans and SoCI adherence
Aussie Broadband unveils futuristic technology strategy

CTO Brad Parker addresses attendees at Aussie Broadband’s investor day event.

Six Key Pillars for Technological Advancement

Aussie Broadband has introduced a detailed six-pillar tech strategy aimed at bolstering its growth targets until 2028. The initiative, led by Chief Technology Officer Brad Parker, concentrates on:

  • Intrinsic Security
  • Strategy and Architecture
  • Technology Transformation
  • Technology Innovation
  • Operational Excellence
  • Delivery Excellence

This strategy complements the company’s larger ‘Look to 28’ initiative, which aspires to achieve a 35% boost in revenue and an 11% share of the NBN market over the next three years. Parker stressed the necessity of aligning IT efforts with corporate objectives, cautioning that many businesses lose sight of purpose-driven innovation.

Security and Trust at the Helm

Security plays a crucial role in Aussie Broadband’s plans. The firm is set to significantly bolster its cybersecurity measures in response to increasing risks in the telecommunications industry. Key strategies involve:

  • Expansion of its Security Operations Centre (SOC)
  • Establishment of a comprehensive identity management framework
  • Adoption of Secure Access Service Edge (SASE) architecture
  • Enhanced vulnerability management and encryption techniques
  • Strong data loss prevention and endpoint protection

Parker reaffirmed the value of trust, noting that Aussie Broadband is classified as critical infrastructure as per Australia’s SoCI Act. Consequently, the company must adhere to stringent cybersecurity standards and reporting expectations, which it is actively meeting ahead of deadlines.

Advancing Technology Transformation

Through the technology transformation pillar, Aussie Broadband is consolidating its core systems to enhance performance, resilience, and operational efficiency. This includes:

  • Updating OSS/BSS platforms
  • Integrating voice service systems from acquired businesses
  • Revamping internal cloud and network frameworks

These actions are critical as the firm gears up for NBN Co’s implementation of higher speed tiers in September 2024. Transitioning from legacy copper to fibre-to-the-premises (FTTP), Aussie Broadband intends to distinguish itself based on service quality, in-home experience, and over-the-top (OTT) functionalities.

Buddy: An Innovative Digital Hub

The digital-centric brand Buddy will function as an innovation incubator for new technologies. Parker disclosed that Buddy will test AI and digital solutions prior to wider adoption in the company. Focus areas encompass:

  • AI-enhanced customer support solutions
  • Smart home integration experiences
  • Generative AI for improving internal operations

By housing experimental technologies in a controlled setting, Aussie Broadband seeks to create tangible benefits while steering clear of the hype surrounding unproven tech trends.

Establishing Internal Cloud Infrastructure

Aussie Broadband has commenced the deployment of operational workloads within its nascent internal cloud platform. Initially created to decrease dependence on conventional data centers and phase out older virtualization systems, the internal cloud also mitigates risks associated with VMware’s acquisition by Broadcom.

The internal cloud presents:

  • Accelerated deployment cycles—from months to mere hours
  • Enhanced availability, resilience, and support for diverse workloads
  • Significant cost reductions by moving away from traditional computing platforms

This platform serves as the foundation for many of Aussie’s forward-looking projects, offering scalable infrastructure to back applications, services, and widespread innovation.

Conclusion

Aussie Broadband’s six-pillar strategy illustrates an ambitious, tech-centric roadmap aimed at cementing its position among Australia’s leading telecommunications players. With a sharp focus on security, cloud advancement, innovation, and responsiveness to shifting market needs, the company is set to thrive in an evolving digital environment. The utilization of Buddy as a testing ground for innovation and the establishment of an internal cloud infrastructure underscore Aussie Broadband’s ambition to lead rather than merely follow in Australia’s telecom landscape.

Common Inquiries

Q: What constitutes the six pillars of Aussie Broadband’s technology strategy?

A:

The six pillars comprise Intrinsic Security, Strategy and Architecture, Technology Transformation, Technology Innovation, Operational Excellence, and Delivery Excellence.

Q: What is the ‘Look to 28’ business initiative?

A:

‘Look to 28’ represents Aussie Broadband’s three-year growth strategy, aiming for a 35% increase in revenue and an 11% market share of the NBN by 2028.

Q: How is Aussie Broadband tackling cybersecurity?

A:

The company is expanding its SOC, implementing identity management frameworks, deploying SASE, and improving encryption, data loss prevention, and endpoint security. It is also adhering to Australia’s SoCI regulations for critical infrastructure.

Q: What function does Buddy serve in Aussie Broadband’s strategy?

A:

Buddy is a digital-first sub-brand utilized as a laboratory for testing innovative technologies, including AI and customer experience enhancements, before broader integration across the company.

Q: Why is Aussie Broadband establishing its internal cloud?

A:

The internal cloud reduces dependence on traditional hosting solutions, accelerates deployments, and mitigates costs and risks linked to VMware’s acquisition by Broadcom. It also effectively supports a wide array of modern workloads with greater efficiency.

Q: How is Aussie preparing for changes to NBN Co’s speed plans?

A:

By modernizing backend systems and prioritizing customer experience, Aussie aims to create a distinct position in a landscape where speed alone is no longer a significant differentiator.

Q: What differentiates Aussie Broadband’s approach to technology?

A:

In contrast to many companies that embrace technology for its own sake, Aussie ensures that its technology initiatives are directly aligned with business goals, guaranteeing measurable value and strategic coherence.

Sunshine Coast Council Introduces AI-Enhanced Kiosk to Support Residents In-Person


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Brief Overview

  • The Sunshine Coast Council is piloting an AI-driven kiosk at its office in Maroochydore.
  • This avatar, known as Laura, utilizes Microsoft Azure OpenAI and was created by Soulbotix.
  • Laura aims to help residents with common council questions such as rubbish collection days and where to find offices.
  • The trial is scheduled to last until May and will assess functionality, public response, and possible scalability.
  • This project highlights an increasing trend of incorporating AI into local government services in Australia.

Sunshine Coast Council Adopts AI for Community Interaction

AI-powered avatar Laura helps residents at Sunshine Coast Council office

The Sunshine Coast Council is pioneering a new approach in civic engagement through the testing of an innovative AI-powered kiosk at its City Hall in Maroochydore. Created by the Queensland technology company Soulbotix, this kiosk features a virtual assistant named Laura — an avatar supported by Azure OpenAI and trained on a self-managed version of ChatGPT’s extensive language model.

Introducing Laura: The Digital Representative of Council Services

Capabilities of Laura

Laura is equipped to address a variety of general inquiries related to the council, such as garbage collection timings, information on council office locations, and the procedure for reporting maintenance concerns. By utilizing AI, the digital assistant can process natural language and provide immediate responses to in-person inquiries. This offers a practical solution for residents seeking faster service without having to wait for a human representative.

Technology Supporting the Avatar

Laura operates on Microsoft’s Azure OpenAI platform, combining generative AI with digitally rendered imagery. The AI is trained with what the council refers to as “varied datasets,” although exact details remain confidential. The language model works similarly to ChatGPT but is adapted and hosted specifically for local government functions.

Testing Phase and Assessment

Evaluating Effectiveness and Community Feedback

The trial commenced in December and will extend through May. During this period, the council will examine the efficiency of the system, gauge public reception, and evaluate the technical framework necessary to maintain it. A representative of the council indicated that insights gathered from the trial will guide decisions on future implementations, which could include expansions to other locations and additional use cases.

Cost and Scalability Factors

Another vital aspect of the trial is to investigate the cost factors and feasibility of expanding the initiative. Considerations around installation, maintenance, and return on investment will all play a role in the assessment process. If successful, this could lead to widespread adoption of AI interfaces in other departments or councils across Australia.

The AI Movement in Australian Government Services

Wider Trends Across the Country

The Sunshine Coast Council is part of a larger movement towards AI-driven efficiency. Numerous councils in Australia are either exploring or have already implemented AI technologies to enhance service delivery and streamline operations. For example, the Brisbane City Council has experimented with chatbots for customer support, and the City of Melbourne is using AI to enhance urban planning and traffic control.

Advantages and Issues

While AI promises efficiency, availability, and reduced costs, it also brings concerns regarding privacy, data protection, and accessibility. It remains essential for councils to ensure equitable service delivery across all demographic groups, particularly for those who may not be tech-savvy.

Conclusion

The AI-powered kiosk initiative by the Sunshine Coast Council symbolizes a progressive step towards modern public service delivery. By incorporating advanced AI capabilities such as Azure OpenAI into local governance, the council is establishing a benchmark for more intelligent and engaging civic interaction. As the trial proceeds through May, the results will likely shape the approach of other councils in Australia regarding AI adoption in the near future.

Q: What is the function of the AI-powered kiosk in Maroochydore?

A:

The kiosk is designed to assist residents with various council inquiries, including waste collection schedules, office locations, and maintenance reporting by facilitating real-time, face-to-face communication through the AI avatar named Laura.

Q: Who is responsible for creating the AI avatar Laura?

A:

Laura was created by Soulbotix, a technology firm in Queensland, and is powered by Microsoft Azure OpenAI.

Q: What technology supports Laura’s functionalities?

A:

Laura is built upon a self-hosted variant of ChatGPT’s language model integrated within Azure OpenAI, which enables her to comprehend and respond to an extensive range of questions in natural language.

Q: What is the duration of the trial, and what are its objectives?

A:

The trial commenced in December and will continue until May. Its goals include assessing Laura’s effectiveness, gauging public acceptance, and determining the technical needs for future use.

Q: Will Laura take over jobs from human council staff?

A:

No, Laura is meant to supplement the existing workforce by managing routine inquiries, thus allowing human staff to concentrate on more complex matters and provide tailored support.

Q: What comes after the trial concludes?

A:

Following the trial’s conclusion, the Sunshine Coast Council will evaluate the findings to decide whether to extend, modify, or halt the AI kiosk’s usage, including considerations for locations, formats, and associated costs.

Q: Are similar technologies being utilized in other areas of Australia?

A:

Indeed. Various councils such as Brisbane and Melbourne are also investigating AI solutions for customer service, planning, and operational efficiencies, reflecting an increasing trend of digital evolution in local governance.

Q: How do residents benefit from this?

A:

Residents enjoy quicker, 24/7 access to council information, shorter wait times, and a more engaging and interactive experience when seeking assistance at council offices.

7-Eleven Australia’s Chief Technology Officer Leaves Organization


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Quick Read – Key Highlights

  • Stephen Eyears has stepped down from his position as General Manager of Strategy and Technology at 7-Eleven Australia after close to a decade.
  • This change is part of a wider reorganization of 7-Eleven’s support office aimed at aligning with long-term strategic objectives.
  • Eyears was instrumental in the organization’s digital evolution, encompassing mobile payment systems and AI-enhanced store operations.
  • 7-Eleven Australia reassures patrons that these alterations will not impact in-store functions or the larger network.
  • Eyears has held senior roles at Telstra and is currently considering new career opportunities.
Exit of 7-Eleven Australia's tech leader Stephen Eyears

Stephen Eyears
7-Eleven

Leadership Transition Signals Strategic Change at 7-Eleven Australia

Stephen Eyears, who held the General Manager of Strategy and Technology role at 7-Eleven Australia, has officially left the company after nearly ten years of innovation-led guidance. His departure coincides with a strategic revamp of the company’s support office framework, a transition aimed at reinforcing long-term objectives and customer-focused strategies.

Eyears’ Impact: Leading Digital Innovation

Since joining 7-Eleven in 2014, Eyears adopted a visionary perspective for the convenience retail powerhouse. Under his direction, the organization welcomed advanced technologies that transformed its digital ecosystem. Most notably, Eyears managed the launch of a computer vision-based system designed to enhance store efficiency and customer interactions. This AI-driven framework allowed for improved inventory management and shelf observation, in line with global retail advancements.

In 2021, Eyears was instrumental in introducing mobile payment capabilities across numerous 7-Eleven sites, simplifying the customer checkout experience. This initiative was vital to cater to Australia’s increasingly mobile-centric consumer demographics.

Cloud Transition & SAP Enhancements on Azure

A notable accomplishment during Eyears’ tenure was the transition of 7-Eleven’s SAP systems to Microsoft Azure in 2020. This strategic cloud migration was a component of an expansive digital transformation aimed at streamlining operations and enhancing data responsiveness within the organization. Collaborating with Microsoft facilitated 7-Eleven in lowering IT complexity, boosting scalability, and better supporting data-informed decision making.

Support Office Overhaul: A New Beginning

As per a 7-Eleven representative, the reorganization of the support office aims to “better align with our long-term goals” and strengthen internal capabilities. The representative clarified that these modifications will not disrupt store activities or services directed at customers. Instead, the emphasis is placed on refining internal processes and investing in capabilities prepared for the future.

“Stephen made a remarkable impact on our business and brand, helping sculpt our strategies and leading significant digital transformation projects,” the company stated. “His leadership, inquisitiveness, and dedication have made a lasting impression.”

What Lies Ahead for Stephen Eyears?

Though Eyears has not revealed his next steps publicly, he conveyed enthusiasm about future possibilities in a post on LinkedIn, stating: “It’s absolutely time for something new, and I am excited about the opportunities that await.”

His prominent career also includes a lengthy tenure at Telstra, where he occupied roles such as Director of Retail and Telstra Countrywide Operations. With such a robust background, industry experts are eager to see his next steps in the technology or corporate strategy domains.

Summary

The resignation of Stephen Eyears from 7-Eleven Australia signals the conclusion of a transformative era for the company’s digital and strategic endeavors. His leadership led to key technological advancements, including AI-enhanced systems, mobile payment options, and cloud transitions. As 7-Eleven shifts its operational structure to correspond with long-term aspirations, Eyears’ exit highlights a broader transformation in how the retailer addresses innovation and investment in infrastructure. The retail technology sector will be observing closely to see what Eyears pursues next.

Q: What were the reasons behind Stephen Eyears’ departure from 7-Eleven Australia?

A:

Stephen Eyears exited 7-Eleven Australia as part of a comprehensive internal restructuring of the support office. The company is reconfiguring its organizational layout to align with long-range strategic objectives. Eyears mentioned he was ready for a new challenge and is seeking upcoming opportunities.

Q: What were Stephen Eyears’ significant contributions at 7-Eleven?

A:

Throughout his time, Eyears spearheaded various significant digital initiatives, including the implementation of an AI-driven computer vision system in stores, the launch of mobile payment options, and the re-platforming of SAP systems to Microsoft Azure. He was a key player in the organization’s overall digital transformation strategy.

Q: Will Eyears’ exit influence 7-Eleven’s in-store operations?

A:

No. As stated by 7-Eleven Australia, the changes are confined to the support office teams and will not affect store functions or the broader retail framework.

Q: What does the support office reorganization entail?

A:

The reorganization seeks to enhance the alignment of internal roles with long-term corporate goals. It includes investments in team skills and enhancements in work organization but does not impact services directed at customers.

Q: What is computer vision technology and how was it utilized by 7-Eleven?

A:

Computer vision is a branch of AI that allows machines to analyze and interpret visual information. At 7-Eleven, this technology was employed to track inventory, optimize shelf layouts, and improve operational efficiencies in selected stores.

Q: What was the importance of moving SAP systems to Azure?

A:

The transition to Microsoft Azure enabled 7-Eleven to optimize its IT operations, enhance system dependability, and boost scalability. This shift to cloud infrastructure was crucial for supporting data-driven decisions and positioning the company’s IT framework for the future.

Q: What role did Stephen Eyears hold prior to 7-Eleven?

A:

Prior to his tenure at 7-Eleven, Eyears worked for around ten years at Telstra, where he held prominent roles such as Director of Retail and Telstra Countrywide Operations, accumulating vast experience in telecommunications and retail strategy.