Westpac Adopts AIOps and Event-Driven Automation Technologies
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Rapid Overview
- Westpac implements event-driven automation and AIOps within a broad infrastructure automation initiative.
- The financial institution is moving from AWX to Red Hat Ansible Automation Platform (AAP) for enterprise-level assistance.
- Partnership with Red Hat bolsters training, engineering solutions, and shapes product trajectories.
- Event-driven automation enhances IT resource oversight and elevates customer satisfaction.
- AIOps harnesses AI to streamline processes, mitigating outages and improving services.
Automation Progress
Westpac is advancing its infrastructure automation efforts by embracing event-driven automation and AIOps. This shift, featured during a Red Hat Ansible event in Sydney by Sean Dudding, illustrates a deliberate move to transform and improve the customer experience through automation.
Dudding stressed that the bank’s main objective is to provide automation that aids internal teams in effectively managing IT resources, which in turn benefits millions of Australian customers.
Transitioning from AWX to Ansible Automation Platform
At first, Westpac relied on AWX, a complimentary, open-source controller for Ansible automation tasks. Nonetheless, the bank has now shifted to the enterprise-supported Red Hat Ansible Automation Platform (AAP). This shift was motivated by the necessity for around-the-clock support and further advantages such as improved training options and direct engineering partnership with Red Hat.
Dudding pointed out that collaborating with Red Hat allows Westpac to impact product roadmaps, guaranteeing that the bank’s requirements are satisfied while also influencing the future progress of Red Hat products.
Primary Advantages of AAP
The choice to embrace AAP extends beyond support to include the intangible benefits of collective knowledge and engineering collaboration. The bank has asked for improvements to the event-driven automation engine, facilitating modifications to event streams for a robust automated infrastructure.
This strategic alliance with Red Hat has also nurtured deeper connections between the organizations, enabling a smoother integration of automation solutions.
Enhancements in Event-Driven Automation and AIOps
By hosting AAP on Red Hat OpenShift with cross-site load balancing, Westpac emphasises event-driven automation and AIOps. Dudding noted the potential of event-driven automation to oversee trusted event sources, initiating automation as specific events unfold. This strategy leverages existing engineering advancements to maximise return on investment.
Furthermore, AIOps is advancing to activate automated processes via AI, which significantly lowers the likelihood of outages and enhances customer services. This progression highlights Westpac’s dedication to utilising technology to boost operational efficiency and the customer experience.
Conclusion
Westpac’s integration of event-driven automation and AIOps signifies a crucial achievement in its infrastructure automation strategy. By adopting the Red Hat Ansible Automation Platform, the bank secures enterprise support and improved collaboration prospects, propelling a revolutionary approach to IT resource management and customer service enhancement.