Queensland Child Safety Engages Deloitte to Assess Crucial IT System


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Audit of Queensland’s Child Safety System by Deloitte

Brief Overview

  • Queensland has engaged Deloitte Australia to conduct an audit of its Unify client management system.
  • This audit follows serious failures that threaten the safety of at-risk children.
  • A separate audit by Queensland Audit Office focuses on deployment and implementation processes.
  • The Unify system is struggling with access to staff information and data sharing capabilities.
  • Reports indicate issues with the system’s navigation and overall design.
  • Unify oversees data for about 15,500 children.
  • The system’s development cost is around $183 million; initially revealed in 2019.

The Audit Effort

Queensland Child Safety Engages Deloitte to Assess Crucial IT SystemThe Department of Child Safety in Queensland has launched an audit of its Unify client management system, engaging Deloitte Australia to address critical shortcomings. These issues have significantly impacted the safety of at-risk children, stemming from problems with data access and information sharing.

System Issues and Government Action

The Unify system, vital for overseeing child safety and youth justice matters, has been plagued by substantial challenges since its introduction. Staff members have reported difficulty in accessing information and sharing it with collaborating agencies. A notable issue was the loss of data related to court orders, underscoring flaws in the system’s design and navigation.

Further Oversight by Queensland Audit Office

Alongside Deloitte’s role, the Queensland Audit Office will perform a distinct review concentrating on Unify’s deployment and execution. This combined effort is intended to comprehensively confront the system’s deficiencies and improve its performance.

Enhancing System Support and Efficiency

To tackle ongoing challenges, the Department of Child Safety has appointed a team of nine child safety personnel statewide to extend support. The department highlights that fixing Unify’s problems is a primary focus to guarantee effective management of child safety initiatives.

Unify System: Overview and Costs

Unify, which was introduced in phases, has replaced the outdated Child Safety and Youth Justice ICT infrastructure. It was crafted to enhance case and client management for vulnerable children and their families. The overall investment amounts to $183 million, including an initial commitment of $51.1 million made in 2019, following an audit that revealed integration issues with its predecessor.

Conclusion

In light of significant failures within the Unify system, Queensland’s Department of Child Safety has enlisted Deloitte Australia for an inclusive audit. This initiative, along with a separate assessment from the Queensland Audit Office, aims to resolve the issues impacting the safety and management of approximately 15,500 children in the state. Addressing these difficulties is essential for the effective and secure operation of child safety activities.

Q: What led to the Unify system’s audit?

A: The audit was prompted by severe failures in the Unify system that introduced risks for vulnerable children, particularly regarding data access and sharing capabilities.

Q: Who is responsible for the audits?

A: The main audit is being carried out by Deloitte Australia, while a distinct review will be conducted by the Queensland Audit Office focusing on deployment and implementation.

Q: What challenges have been identified with the Unify system?

A: Identified issues involve staff difficulties in accessing information, data sharing with partner organizations, and flaws in system navigation and design.

Q: How is the government responding to these issues?

A: The government has assembled a team of child safety staff to assist in addressing Unify’s problems, emphasizing that resolving these issues is of utmost priority.

Q: What are the financial implications of the Unify system?

A: The total expenditure for the Unify system is estimated at about $183 million, with an initial investment of $51.1 million announced in 2019.

Q: What is the aim of the Unify system?

A: The purpose of Unify is to succeed the outdated Child Safety and Youth Justice ICT system and to provide modern case and client management for vulnerable children and families.

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