NBN Co Poised to Revamp and Discontinue Specific Access Technologies


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Quick Read

  • NBN Co intends to streamline access technologies by 2030, cutting down from seven.
  • Full fibre services anticipated to achieve 70% customer adoption by 2030.
  • FTTN and FTTC are probable candidates for discontinuation due to obsolescence threats.
  • Technology budget allocated at $345 million from FY27 to FY29.
  • Enhancements in service standards planned with a $72 million investment over five years.
  • Expected 19.2% decrease in personnel expenses through AI and automation investments.

NBN Co’s Technological Evolution

NBN Co is undertaking a major revamp of its technology framework, aiming to consolidate the range of access technologies it provides by 2030. This move arises as the organization confronts equipment obsolescence issues. Presently, NBN Co utilizes seven different access technologies, but with full fibre services projected to become the preferred option for 70% of customers by 2030, a consolidation of these technologies is forthcoming.

FTTN’s Upcoming Discontinuation

The fibre-to-the-node (FTTN) technology is currently witnessing a decline, influenced by an upgrade initiative. Nevertheless, forecasts indicate that over a million FTTN services will remain operational by FY29. NBN Co is anticipated to eliminate both FTTN and fibre-to-the-curb (FTTC) technologies due to heightened obsolescence risks that could escalate expenses.

Financial Allocations and Technological Commitment

NBN Co plans to allocate $345 million for technological investment from FY27 to FY29, concentrating on technology, automation, and AI. The organization also expects operating costs for IT and software to reach $558 million during the same timeframe. Efforts will be directed at simplifying engagements with internet providers by standardizing customer and network procedures while adopting a cohesive customer information view.

Effects on Workforce and Expenses

Through investments in data, AI, and automation, NBN Co aims to reduce staffing expenses by 19.2%, focusing on both field and corporate positions. This strategy aligns with the company’s vision to enhance operations and reduce expenses over the upcoming years.

Improving Service Quality

In an effort to elevate its service quality, NBN Co intends to invest $72 million over five years in new or enhanced benchmark standards. While specifics are still limited, the emphasis is on refining every aspect of the customer experience. However, major transformations will depend on further network upgrades to fibre, which presents enhanced reliability compared to older technologies.

NBN Co Poised to Revamp and Discontinue Specific Access Technologies


Conclusion

NBN Co’s transformational path seeks to simplify and advance its technological infrastructure by diminishing the number of access technologies. With an emphasis on full fibre services, the organization is preparing to phase out outdated technologies like FTTN and FTTC, paving the way for more efficient and cost-effective operations. Significant investments in technology, AI, and workforce optimization are poised to reshape NBN Co’s service delivery by 2030.

Q: Why is NBN Co decreasing the number of access technologies?

A: NBN Co’s goal is to streamline its network infrastructure, lower costs, and reduce risks associated with equipment obsolescence.

Q: Which technologies are likely to be discontinued?

A: Fibre-to-the-node (FTTN) and fibre-to-the-curb (FTTC) are the main candidates for discontinuation due to their elevated obsolescence risks.

Q: What impact will the changes have on customers?

A: Customers can look forward to enhanced service standards and improved reliability as NBN Co transitions to more contemporary fibre-based technologies.

Q: What benefits are expected from AI and automation investments?

A: Investments in AI and automation are projected to cut staff costs by 19.2% and refine operational processes.

Q: What is the timetable for these modifications?

A: NBN Co aims to execute these changes by 2030, with significant advancements anticipated over the upcoming years.

Q: How much is NBN Co dedicating to service standards?

A: NBN Co plans to allocate $72 million over five years to improve service standards throughout the customer journey.

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