“Coles Group Improves Transparency Throughout Its SD-WAN Network”

Quick Overview

• Coles Group has broadened its implementation of Cisco’s ThousandEyes for monitoring and enhancing its SD-WAN network across more than 1400 locations.
• This software offers real-time monitoring of network performance, facilitating quicker troubleshooting and resolution of issues.
• An internally developed orchestration tool, “My Portal,” automates the IOS lifecycle management, thus lessening manual engineering efforts.
• Coles’ network system features upwards of 20,000 access points, 5000 switches, and 2000 routers.
• Automation and visibility technologies play a critical role in Coles’ approach to sustaining network efficiency and fostering innovation.

ThousandEyes: Boosting Network Transparency

In a strategic effort to enhance its digital infrastructure, Coles Group has significantly increased its utilization of the Cisco ThousandEyes platform. This network monitoring and digital experience assurance solution has become crucial in the retailer’s SD-WAN strategy, linking over 1400 stores and locations throughout Australia.

Coles first incorporated ThousandEyes to oversee its core network infrastructure and evaluate the status of internet-based services. Since then, the platform’s functionalities have expanded to troubleshoot Wi-Fi challenges in stores and, more recently, to oversee its SD-WAN network. John Elhariry, Coles’ Network Services Team Leader, mentioned that the deployment of ThousandEyes enterprise agents on SD-WAN routers in 2023 has already shown substantial benefits.

Instant Troubleshooting with ThousandEyes

ThousandEyes has proven to be an essential resource for identifying and resolving network challenges at Coles. “A few months back, we utilized ThousandEyes to analyze an issue within the SD-WAN framework,” Elhariry revealed at his presentation during Cisco Live in Melbourne. Leveraging the platform, Coles was able to trace the source of the problem affecting multiple sites and resolve it promptly.

This tool also aids in distinguishing between internal network issues and those originating from third-party provider systems. Thanks to its comprehensive dashboard, ThousandEyes enables the company to save time by reducing prolonged troubleshooting conversations and offering actionable insights.

Streamlining Network Management with “My Portal”

Alongside its adoption of ThousandEyes, Coles has created an in-house orchestration solution called “My Portal” to enhance network management efficiency. This tool integrates perfectly with Cisco’s Catalyst Center, automating the IOS lifecycle management and minimizing the necessity for engineers to carry out manual updates during non-business hours.

Elhariry explained that engineers can easily schedule upgrades for specific stores, while “My Portal” takes care of the necessary pre- and post-upgrade checks. If any problems arise, the tool automatically generates a ticket for the on-call team to respond to. This method not only conserves time but also enables engineers to concentrate on innovation and strategic projects.

Tackling Major Network Issues

Coles’ network team encounters three primary challenges: lifecycle management, maintaining operational uptime, and ensuring adequate capacity for new ventures. The incorporation of automation and observability solutions like ThousandEyes and “My Portal” is proving effective in addressing these challenges.

“By automating routine processes and utilizing contemporary tools, engineers are able to dedicate more time to innovation,” Elhariry emphasized. This strategic application of technology aligns with Coles’ overarching aim of sustaining a resilient and future-ready network framework.

Conclusion

Coles Group’s increased use of ThousandEyes along with its internal orchestration tool, “My Portal,” highlights its dedication to employing advanced technology for network optimization. By prioritizing automation and visibility, Coles is not only resolving network challenges more swiftly but also liberating resources to promote innovation. As the retailer advances its SD-WAN network, these tools will be vital in its digital transformation journey.

Q&A

Q: What is ThousandEyes, and how does it benefit Coles Group?

A: ThousandEyes is a network monitoring and digital experience assurance solution owned by Cisco. It offers real-time insights into network performance, allowing Coles to swiftly identify and fix issues, particularly within its SD-WAN architecture.

Q: How does Coles utilize “My Portal” for network oversight?

A: “My Portal” is Coles’ custom orchestration solution that automates IOS lifecycle management. It schedules and manages network software updates, conducts pre- and post-upgrade validations, and creates tickets for any arising issues, thus minimizing manual engineer involvement.

Q: What obstacles does Coles face in managing its network framework?

A: Coles’ network team confronts challenges related to lifecycle management, ensuring operational uptime, and preserving capacity for new initiatives. Automation and modern observability solutions are being employed to effectively tackle these challenges.

Q: Why is SD-WAN crucial for Coles Group?

A: SD-WAN interconnects Coles’ more than 1400 locations, facilitating smooth communication and data transfer. It serves as the backbone of the retailer’s IT framework, enhancing both operational efficiency and customer satisfaction.

Q: How has ThousandEyes enhanced troubleshooting for Coles?

A: The platform assists in identifying network issues, distinguishing between internal and third-party complications. This decreases the time devoted to troubleshooting calls and speeds up resolution processes.

Q: What significance does automation hold in Coles’ network approach?

A: Automation is integral to Coles’ strategy, as it diminishes manual workloads for engineers, accelerates routine tasks such as IOS upgrades, and enables the team to focus on innovation and strategic advancement.