Vanessa May, Author at Techbest - Top Tech Reviews In Australia - Page 7 of 15

Australia Post Enhances HR Assistance with Innovative Unified Technology Platform and ‘Front Door’ Program


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Australia Post Modernizes HR Support With Integrated Tech Platform and ‘Front Door’ Initiative

Australia Post has undertaken a major transformation of its human resources (HR) support framework. This endeavor merges various HR channels into a cohesive, streamlined “front door,” backed by a powerful technology platform from ServiceNow. The revamp aims to enhance efficiency, decrease HR query volumes, and elevate the employee experience over a three-year timeline.

Australia Post centralizes HR with new front door and tech platform

Australia Post HR transformation.

Quick Overview

  • Australia Post establishes a centralized “front door” for HR assistance.
  • The new system consolidates over 107 email accounts and five phone lines into a single point of contact.
  • ServiceNow’s HR Service Delivery (HRSD) platform is the foundation of this streamlining effort.
  • HR query volumes have been reduced by 20% in critical areas such as pay and leave.
  • Potential integration of AI features for enhanced efficiency and service provision.
  • The transformation is anticipated to span three years, with substantial progress already evident.

The Rationale Behind Australia Post’s HR Transformation

Australia Post has been a vital part of Australian logistics and communication, yet like many large organizations, it encountered obstacles in refining its internal operations. The decentralized HR support structure was proving to be ineffective. Laura Cheail, Head of People Services at Australia Post, pointed out that the previous model was neither cost-effective nor aligned with the organization’s modernization aspirations.

The inefficiencies were unmistakable: employees and managers were investing excessive time navigating a complicated HR system instead of concentrating on customer service. Acknowledging this challenge, Australia Post initiated a comprehensive overhaul of its HR support infrastructure approximately 18 months ago.

Launching the Unified “Front Door” for HR Services

Cheail indicated that Australia Post has brought its HR services together under a “single front door” model, referred to as People Services. This new interface, supported by the ServiceNow HR Service Delivery (HRSD) platform, allows employees to obtain HR assistance in a more effective manner.

“We’ve established a solid foundation for service delivery,” Cheail remarked. Employees no longer have to navigate various HR channels; they now have just one point of contact, whether via the HRSD portal or by calling the singular phone line.

The extent of the consolidation was notable. Previously, Australia Post had over 107 email addresses and five distinct phone lines for HR support, which resulted in confusion and inefficiencies. By narrowing this down to a single communication line, Australia Post has simplified the query resolution process for employees while also improving its internal metrics.

Immediate Advantages: Decreased Query Volumes

The effects of this consolidation have been considerable. Australia Post has successfully redirected 20 percent of HR query volumes from phone inquiries to the HRSD portal, alleviating some pressure from its support teams. Furthermore, the organization has observed a 20 percent decline in pay-related and leave-related queries and a 45 percent drop in time and attendance inquiries over a six-month timeframe.

However, Cheail also noted an uptick in the complexity and volume of employee relations inquiries, which have increased by 20 percent year-on-year. To address this, Australia Post has shifted existing resources to manage these more complicated cases.

AI’s Future Role in HR Support

Looking ahead, Australia Post intends to augment its HR services by integrating generative artificial intelligence (AI) into its ServiceNow platform. This technology could assist with tasks such as case summarization, streamlining the time spent on manual activities like sorting knowledge articles or managing case documentation.

Cheail stated, “We aim to provide greater value in every interaction [with staff] that we have.” By utilizing AI, Australia Post seeks to free up capacity within its HR teams, allowing them to concentrate on more strategic tasks and enhancing the overall employee experience.

Looking Ahead: Year Two and Beyond

The transformation is ongoing, with the focus for the second year on further improving service and customer experience. Australia Post’s objective is to make HR interactions as smooth as possible, ensuring that staff can allocate more time to serving customers instead of dealing with HR inquiries.

The three-year plan offers opportunities for continuous enhancements, particularly through AI and other emerging technologies, ensuring that Australia Post continues to modernize its HR operations in accordance with its broader business goals.

Conclusion

Australia Post’s HR transformation represents a pivotal move towards modernizing its internal operations. By simplifying HR interactions through a unified “front door” and utilizing ServiceNow’s HRSD platform, the organization has already experienced a reduction in query volumes. The impending introduction of AI capabilities is set to further boost efficiency, enabling personnel to dedicate more attention to delivering superior customer service.

Q&A: Important Questions Regarding Australia Post’s HR Transformation

Q: Why did Australia Post decide to revamp its HR support system?

A:

Australia Post recognized that its decentralized HR model was ineffective and lengthy for staff, thereby impacting customer service. The transformation aims to streamline HR processes, making them more cost-efficient and user-friendly.

Q: What does the “front door” initiative entail?

A:

The “front door” initiative involves consolidating HR services into a single point of contact, comprising a unified HRSD portal and one dedicated phone line, replacing the earlier system of over 107 email addresses and five phone lines.

Q: How has the new system affected HR query volumes?

A:

Following the implementation of the new system, Australia Post has successfully reduced HR query volumes by 20 percent in areas such as pay and leave. Additionally, time and attendance inquiries have decreased by 45 percent over a six-month period.

Q: What is ServiceNow’s role in this transformation?

A:

ServiceNow’s HR Service Delivery (HRSD) platform is the backbone of the entire transformation, allowing Australia Post to consolidate services and offer a more efficient HR support system.

Q: How will AI be incorporated going forward?

A:

Australia Post plans to integrate AI into its HR systems to support functions like case summarization, reducing time spent on manual processes, enabling HR teams to engage in higher-value tasks, and enhancing the employee experience.

Q: What are the forthcoming steps in Australia Post’s HR transformation?

A:

In the second year, the emphasis will be on improving service quality and customer experience. Australia Post also intends to investigate additional AI functionalities to enhance efficiency and service delivery.

Q: What is the duration of the transformation?

A:

The complete transformation is projected to take three years. Significant advancements have already been made in the first year, with further enhancements planned for the years ahead.

La Trobe University Adopts Ambitious ‘AI-First’ Approach


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La Trobe University Embraces ‘AI-First’ Approach for a Brighter Future

La Trobe University AI-first initiative

In Brief:

  • La Trobe University is implementing an ‘AI-first’ approach to boost innovation, research, and the student experience.
  • AI will be woven into curricula to effectively prepare graduates for a workforce increasingly driven by AI.
  • Collaborations with Microsoft and CyberCX will facilitate digital transformation and enhance cybersecurity initiatives.
  • Programs will include AI-centric training for both staff and students, skill development initiatives, micro-credentials, and scholarships.
  • La Trobe strives to merge innovation with strong data security practices in partnership with Microsoft.

La Trobe’s AI-First Initiative: A Pioneering Move

La Trobe University has unveiled an ambitious ‘AI-first’ initiative intended to transform its educational and operational framework. This innovative project aims to harness the capabilities of artificial intelligence (AI) to elevate innovation, enhance research output, augment staff effectiveness, and enrich the student experience throughout the institution.

The university intends to incorporate AI into its educational programs, equipping graduates for an increasingly AI-centric workforce. This strategy mirrors a wider shift within global higher education as institutions adapt to rapid technological advancements. In conjunction with this initiative, La Trobe will encourage staff to embrace AI technologies, utilizing new tools to advance scientific inquiry and expertise across varied fields.

Collaborative Efforts with Microsoft and CyberCX

La Trobe University collaborates with Microsoft and CyberCX for AI initiative

To actualize this vision, La Trobe University has partnered with technology leader Microsoft and cybersecurity specialist CyberCX. Over the forthcoming three years, these collaborations will furnish essential resources, such as guest lectures, industry participation, and scholarship provisions. Moreover, this alliance will foster careers in cybersecurity, fund digital evolution, and provide industry-acclaimed certifications along with micro-credentials to arm students with vital, practical skills.

Vice-Chancellor Professor Theo Farrell emphasizes that La Trobe aims to be the preferred university for students, employers, and stakeholders in pursuit of AI-ready talent. “Technology, particularly AI, opens up tremendous opportunities for our community, and we aspire to lead in embracing and implementing these revolutionary technologies,” said Farrell. His vision showcases the university’s dedication to remaining ahead in global educational and technological developments.

Innovation Balanced with Security

While the university is enthusiastic about AI’s potential, it remains vigilant regarding security concerns. La Trobe’s Chief Information Officer (CIO), Shainal Kavar, underscored the necessity of embedding security at every level of their digital transformation efforts. Kavar elaborated that the university is dedicated to ensuring that its initiatives are supported by strong security protocols, especially concerning data protection and privacy.

Kavar cited an instance where the university’s legal department employed AI tools to address complex security and privacy issues, illustrating how AI can serve as a valuable asset in confronting real-world challenges. Furthermore, La Trobe collaborates closely with Microsoft to ensure that innovation and security coexist, enabling students and staff to access new technologies safely.

AI Proficiency Programs for Staff

To guarantee AI’s effective adoption across its activities, La Trobe University is launching various training initiatives designed for staff education. According to Ali Juma, the university’s Change and Engagement Lead for Responsible AI Adoption, these programs encompass an AI proficiency initiative aimed at cultivating a fundamental understanding of AI among employees.

The AI proficiency initiative represents just one facet of a comprehensive strategy to prepare staff to utilize AI competently in their roles. Juma commented that this effort aspires to empower staff to appreciate AI’s potential alongside the specific actions the university is taking for secure and responsible implementation.

Digital Team Skills Initiative

In partnership with Microsoft, La Trobe plans to initiate an ‘Enterprise Skills Initiative’ tailored specifically to advance the capabilities of its digital team. This program will ensure that La Trobe’s digital system and personnel are adequately equipped to meet the challenges of an AI-enhanced future. By enhancing the digital team’s skill set, the university aims to foster a smoother and safer integration of AI into its academic and operational structures.

Conclusion

La Trobe University is making a significant leap forward by adopting an ‘AI-first’ approach that seeks to transform its educational and operational methodologies. With strategic alliances with Microsoft and CyberCX, the university is poised to create an AI-enhanced environment for students and staff, all while emphasizing security. Additionally, La Trobe is introducing multiple training programs and proficiency initiatives to ensure its workforce is capable of navigating AI effectively. This audacious step positions La Trobe as a frontrunner in AI education, geared up to cultivate the next wave of AI-competent professionals.

Q&A: Dissecting La Trobe’s AI-First Initiative

Q: What does La Trobe’s ‘AI-first’ strategy signify?

A:

La Trobe’s ‘AI-first’ strategy signifies its dedication to incorporating artificial intelligence into every aspect of its operations, encompassing its curriculum, research endeavors, and administrative tasks. The primary objective is to prepare the university for a future shaped by AI, ensuring that its students and staff possess the necessary skills to excel in an AI-centric world.

Q: What role will Microsoft and CyberCX have in this initiative?

A:

Microsoft and CyberCX will act as crucial collaborators, providing La Trobe with resources including guest lecturers, industry-certified training, scholarships, and cybersecurity knowledge. These partnerships will facilitate La Trobe’s rapid digital transformation, encourage careers in cybersecurity, and offer students certifications recognized by industry leaders.

Q: How will this strategy benefit students?

A:

Students will gain from a curriculum enriched by AI, priming them for a future workforce where AI competencies are increasingly sought after. They will also have access to scholarships, micro-credentials, and career pathways in the AI and cybersecurity fields, aided by partnerships with industry giants like Microsoft and CyberCX.

Q: What steps is La Trobe implementing to ensure data security?

A:

La Trobe is collaborating closely with Microsoft to guarantee that all AI implementations are supported by robust security measures. The university is particularly committed to safeguarding data privacy and ensuring all new technologies are protected against potential cyber threats.

Q: How will staff be prepared to use AI effectively?

A:

La Trobe is introducing an AI proficiency program for all staff that will impart foundational knowledge regarding AI and its applicability within the university. Furthermore, specialized training programs will be provided to assist staff in understanding and utilizing AI tools in their everyday tasks.

Q: What is the Enterprise Skills Initiative?

A:

The Enterprise Skills Initiative is a program launched in conjunction with Microsoft to elevate the skills of La Trobe’s digital team. This initiative is designed to ensure that the university’s digital infrastructure and personnel are well-equipped to support the integration and application of AI technologies.

Q: How does this strategy position La Trobe University within the global education arena?

A:

By endorsing an ‘AI-first’ strategy, La Trobe University establishes itself as an innovative institution at the cutting edge of AI advancements. This initiative not only benefits its students and faculty but also enhances its standing as a leading provider of AI education both domestically and internationally.

EU Directs Apple to Stop Geo-Blocking on Services Such as the App Store


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EU Directs Apple to Cease Geo-Blocking Activities

EU instructs Apple to eliminate geo-blocking in services like App Store

Summary:

  • The European Union is urging Apple to put an end to geo-blocking on platforms such as the App Store, Apple Arcade, and iTunes.
  • The European Commission has pinpointed various geo-blocking tactics it considers potentially unlawful.
  • Apple has a month to present a strategy to mitigate these issues.
  • Geo-blocking limits digital content accessibility according to a user’s geographic position, often leading to varying prices and availability.
  • The EU’s goal is to eradicate these practices to foster an integrated digital market throughout Europe.

Understanding Geo-Blocking and Its Importance

Geo-blocking refers to the limitation of access to specific digital content based on a user’s location. For instance, an individual in Australia might enjoy less access to offerings on Apple Music or the App Store compared to someone in Europe or the United States. Additionally, geo-blocking frequently results in price differences dictated by location, raising issues regarding fairness and consumer rights.

For many years, geo-blocking has emerged as a controversial topic, especially within the European Union, where initiatives have been undertaken to develop a more cohesive digital marketplace. The EU has consistently pushed for the removal of obstacles preventing consumers from accessing products and services across borders among its member nations.

The EU’s Action Against Apple’s Geo-Blocking

The European Commission has recently adopted a firm position against Apple’s geo-blocking practices. Platforms like the App Store, Apple Arcade, iTunes Store, Apple Music, and Books have been singled out for implementing geographical restrictions, with the Commission suggesting these may violate EU competition regulations.

Margrethe Vestager, the European Commissioner for Competition, has openly criticized geo-blocking. She argues that no enterprise, regardless of its size, should partake in practices that unjustly discriminate against consumers based on their nationality or residence. The EU is especially worried that geo-blocking is curtailing consumer alternatives and raising costs for users in select areas.

Apple Faces One-Month Deadline

The European Commission has allotted Apple one month to draft a plan to alleviate the apprehensions surrounding its geo-blocking tactics. Should Apple not comply, it might confront enforcement actions from national regulators within the EU.

This marks another instance of the EU taking a stand against a major tech corporation for anti-competitive behaviors. In recent times, the bloc has levied fines and compelled adjustments in the operations of companies like Google and Amazon within its jurisdiction. Apple now finds itself under the EU’s scrutiny in the ongoing endeavor for a fair digital marketplace.

Potential Implications for Consumers

If Apple adheres to the EU’s directives, consumers may experience several shifts, especially regarding the accessibility and pricing of digital content throughout Europe. For instance, content that was once confined to specific regions may become available to users across the continent. Furthermore, price standardization may take place, resulting in users from different nations paying closer prices for identical content.

For Apple users in regions outside Europe, such as Australia, the EU’s actions could establish a precedent. While the EU’s legal authority does not extend to Australia, global technology firms often tweak their policies universally to ensure uniformity. This could mean that Australians might eventually reap the benefits of similar initiatives, potentially gaining access to content that was previously restricted or priced differently.

The EU’s Focus on Geo-Blocking

The elimination of geo-blocking is a key component of the European Union’s strategy for a Digital Single Market. This initiative seeks to establish a seamless digital environment across all EU member states, enabling consumers to access digital products and services without barriers based on their location.

Historically, the EU has enacted regulations to eradicate geo-blocking for physical items like electronics or clothing; however, digital content has proven to be a more complex challenge. The EU’s actions against Apple are part of a wider movement aimed at extending the advantages of a unified market into the digital field, ensuring that consumers can make cross-border transactions without undue restrictions.

Summary:

The EU has instructed Apple to cease its geo-blocking practices on platforms like the App Store, Apple Arcade, and iTunes. The EU is convinced that these practices unjustly restrict consumer access to digital content based on geographic location, inflating prices and limiting availability. Apple must respond to the EU’s concerns within a month or risk facing enforcement actions. Although the focus is largely on Europe, the outcome could have worldwide repercussions, potentially impacting Australian consumers in the future.

Q: What is geo-blocking, and how does it impact users?

A:

Geo-blocking is a method where companies limit access to particular digital content or services based on a user’s geographical location. This often leads to variations in content availability and pricing for users in different regions. For example, an Australian user may not be able to access the same films or applications offered in the US or Europe.

Q: Why is the EU concerned about Apple’s geo-blocking practices?

A:

The EU contends that geo-blocking practices restrict consumer choices, raise prices, and generate unjust market conditions. By limiting content access based on location, companies like Apple may be infringing on EU competition laws, which seek to promote a more integrated digital marketplace throughout Europe.

Q: What is the timeframe for Apple to respond to the EU’s requests?

A:

Apple has been granted a one-month period to provide a solution addressing the EU’s concerns regarding geo-blocking. Should Apple fail to offer a satisfactory resolution, it could become subject to enforcement actions from national regulators throughout Europe.

Q: Will these developments affect Apple users in Australia?

A:

Even though the EU’s legal jurisdiction is limited to Europe, international tech firms like Apple usually revise their policies globally for uniformity. If Apple introduces major adjustments to its geo-blocking approaches in Europe, Australian consumers could ultimately experience similar advantages, such as greater access to content and more consistent pricing.

Q: What overarching goal is the EU pursuing with its crackdown on geo-blocking?

A:

The EU’s objective is to shape a Digital Single Market where consumers can engage with products and services across borders freely without restrictions. The crackdown on geo-blocking is part of this strategy, aimed at dismantling digital barriers and ensuring that consumers enjoy equal access to digital content throughout the EU.

Q: Which other companies has the EU scrutinized for anti-competitive behavior?

A:

In recent years, the EU has scrutinized several prominent tech firms, including Google and Amazon, for anti-competitive actions. These cases often revolve around issues related to market dominance, unfair pricing, and breaches of data privacy. Apple now joins the ranks of companies facing EU examination in its pursuit of a more equitable digital marketplace.

ESSSuper Faces Legal Battle with Tech Firm Iress Regarding Contract Controversy


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ESSSuper Initiates Legal Action Against Tech Firm Iress Regarding Contractual Dispute

ESSSuper is in Federal Court contesting with Iress over tech contract issues

Snapshot

  • ESSSuper has launched a civil case against Iress alleging contract violations.
  • The Victorian superannuation fund accuses Iress of several “material violations” and misrepresentations.
  • Iress refutes the allegations and continues to deliver the contracted services.
  • The conflict has escalated to the Federal Court, with no clear resolution presently available.
  • This case illustrates the risks tied to outsourcing essential services within the financial industry.

Context: The Contractual Engagement

At the end of 2019, Emergency Services & State Super (ESSSuper), which caters to Victorian government employees and emergency services staff, delegated its back-office technology and administration tasks to Iress, a prominent developer of financial services software. This decision was anticipated to improve digital systems for both employers and members. However, since that time, the collaboration between ESSSuper and Iress has significantly declined, culminating in a legal confrontation that has now arisen in the Federal Court.

The Legal Conflict: Accusations and Assertions

ESSSuper has recently lodged a civil case against Iress and its affiliate Financial Synergy Holdings, alleging “material contract violations” and misrepresentations before the contract was finalized. ESSSuper claims that these violations have caused considerable inconvenience to its members and financial detriment to the fund, necessitating expenditure of “time and resources” on external services to address persisting challenges.

According to ESSSuper, despite numerous endeavors to resolve the matters through direct communication and the dispute resolution protocols specified in the contract, Iress has not fulfilled its obligations. Consequently, the fund’s board felt it had no choice but to pursue legal recourse.

In a declaration, ESSSuper highlighted that it does not engage in litigation lightly, particularly in light of its member-centric philosophy. Nevertheless, the substantial ongoing difficulties compelled the board to seek court intervention.

Iress’ Position

Iress has categorically rejected the allegations. In a financial report released to the Australian Securities Exchange (ASX), the firm asserted that it “disputes the accusations leveled against it and will present a defence per the court’s schedule.” Despite the legal proceedings, Iress continues to deliver the agreed-upon services to ESSSuper as the legal matter progresses through the judicial system.

Effects on Members and the Superannuation Sector

The legal confrontation between ESSSuper and Iress has garnered attention across the wider superannuation and financial services landscape. While outsourcing essential back-office functions is commonplace for superannuation funds, this incident underscores the potential hazards associated with service providers allegedly failing to uphold their contractual commitments.

The disruptions stemming from the alleged breaches have reportedly “considerably inconvenienced” ESSSuper members, prompting concerns over the reliability of outsourced technology solutions within the superannuation sphere. As more funds pursue operational efficiencies through external providers, this case could serve as a cautionary illustration for other superannuation boards.

What’s on the Horizon?

As the case advances in the Federal Court, both sides are engaged in a critical dispute. For ESSSuper, this lawsuit is a pivotal attempt to safeguard its members’ interests and recover losses incurred. For Iress, defending itself is vital to preserving its standing as a trustworthy technology provider for financial firms.

With no resolution yet available, the Australian financial services sector will remain keenly observant of the developments in this case, as its outcome may establish a benchmark for future contractual conflicts between superannuation funds and their service providers.

Recap

ESSSuper has brought a case against Iress in the Federal Court, alleging that the technology provider has committed contractual breaches and misrepresentations leading to “loss and damage” for both the super fund and its members. Despite efforts to resolve the dispute via the methods outlined in the contract, ESSSuper contends that Iress’ shortcomings left them with no choice but to seek legal action. Iress continues to deny the claims and fulfill its contractual duties, though the future of the court proceedings remains unclear. This situation serves as a warning to other superannuation funds regarding the perils of outsourcing vital financial services.

Q: What is the function of ESSSuper?

A:

ESSSuper operates as a Victorian government-sponsored superannuation fund catering to employees of government entities and emergency services. It manages retirement funds and delivers pension services to its members.

Q: What prompted ESSSuper to sue Iress?

A:

ESSSuper has claimed that Iress has violated their contractual agreement and made misrepresentations prior to the contract’s execution. The fund states that these violations have imposed significant inconvenience on its members and led to financial setbacks, requiring ESSSuper to utilize third-party services for remediation.

Q: How has Iress reacted to the claims?

A:

Iress has refuted the allegations put forth by ESSSuper, asserting that it will mount a defence in court. The company continues to provide the services specified in its contract with ESSSuper amidst the ongoing legal dispute.

Q: What consequences has this legal dispute had for ESSSuper members?

A:

ESSSuper reports that the alleged violations by Iress have caused its members substantial inconvenience. The fund has had to allocate extra resources to tackle the issues, though specific impacts on members’ experiences remain vague.

Q: What implications does this case hold for the superannuation and financial services sectors?

A:

The case emphasizes the risks linked to outsourcing crucial back-office operations within the superannuation domain. A ruling in favour of ESSSuper by the court could prompt tighter oversight of technology providers and a reevaluation of outsourcing practices across the industry.

Q: What are the potential results of this legal action?

A:

The court may decide in favour of ESSSuper, possibly leading to Iress being ordered to pay damages or offering some form of restitution. Conversely, Iress might successfully contest the claims, allowing the existing contract to proceed without additional legal complications. Regardless of the outcome, this case is poised to set a precedent for similar disputes in the future.

Q: What measures did ESSSuper undertake before filing the suit?

A:

ESSSuper asserts that it made efforts to address the concerns through direct dialogue and by employing the dispute resolution processes included in its contract with Iress. However, the absence of a satisfactory resolution resulted in the fund deciding to pursue legal action.

Queensland Data Centre Operator iseek Purchased in $400 Million Transaction


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Concise Overview

  • Asset management firm HMC Capital is set to acquire data centre provider iseek for $400 million.
  • iseek manages seven co-location data centres located in Queensland, South Australia, and New South Wales.
  • This acquisition follows HMC Capital’s $1.9 billion takeover of Global Switch Australia, strengthening its data centre assets.
  • iseek services more than 500 clients and aims to enhance its IT capacity from 6MW to 34MW.
  • The acquisition will be incorporated into HMC’s DigiCo Infrastructure REIT, which is expected to be launched on the Australian Stock Exchange (ASX).
  • DigiCo Infrastructure will supervise 13 tier 1 and 2 hyperscale and co-location data centres in Australia and North America.

HMC Capital Acquires iseek for $400 Million

Queensland Data Centre Operator iseek Acquired in $400M Deal

iseek’s Growing Presence in Australia

Queensland-based data centre operator iseek has been acquired by asset management firm HMC Capital for a value of $400 million. With a network of seven co-location data centres distributed across Queensland, South Australia, and New South Wales, iseek has emerged as a key player in Australia’s data centre sector.

Currently, iseek caters to over 500 clients, with an existing IT capacity of 6MW. The company has plans to significantly ramp up its overall capacity to 34MW. This acquisition is expected to facilitate iseek’s growth, laying a robust groundwork for further advancement in the Australian market.

HMC Capital’s Expanding Data Centre Holdings

This acquisition is the latest initiative by HMC Capital to reinforce its foothold in the Australian data centre landscape. Merely two weeks earlier, HMC Capital announced it would acquire another significant entity, Global Switch Australia, for a total of $1.9 billion.

Both acquisitions will be integrated into a new real estate investment trust (REIT) known as DigiCo Infrastructure, which HMC intends to list on the Australian Stock Exchange (ASX). DigiCo Infrastructure will encompass a total of 13 tier 1 and 2 data centres, not only within Australia but also extending to North America.

Incorporating iseek’s data centres into DigiCo’s portfolio will enable HMC Capital to enhance its footprint in the booming hyperscale and co-location data centre markets, which are being driven by rising demand for cloud services, data storage, and digital solutions.

The REIT Vision

DigiCo Infrastructure is designed to leverage the surging demand for data infrastructure on a global scale. By listing this trust on the ASX, HMC Capital aims to draw in investors interested in digital infrastructure, a sector that has exhibited exceptional resilience and growth potential.

HMC’s clear strategy positions DigiCo Infrastructure as a central player within the hyperscale data centre market. Through its acquisitions of iseek and Global Switch Australia, DigiCo will provide various services to clientele in Australia and North America, offering both co-location and hyperscale solutions.

iseek’s Leadership Enthusiastic About Growth Initiatives

The leadership at iseek seems entirely supportive of the acquisition. In a joint statement, iseek CEO Scott Hicks and founder Jason Gomersall conveyed their positive outlook for the future. They remarked that the acquisition would “accelerate iseek’s next growth phase,” and a considerable portion of the acquisition funds will be taken in shares of DigiCo’s REIT IPO. This reflects their faith in the REIT’s investment strategy and future growth.

This move aligns seamlessly with iseek’s own ambitions to scale operations and enhance its customer base, creating a beneficial scenario for both iseek and HMC Capital.

Conclusion

iseek, a notable data centre operator with locations in Queensland, South Australia, and NSW, has been acquired by HMC Capital for $400 million. This acquisition forms part of HMC’s broader strategy to expand its data centre portfolio through DigiCo Infrastructure, a new REIT that will oversee 13 data centres across Australia and North America. The agreement is anticipated to expedite iseek’s growth and expand its capacity. This acquisition follows HMC’s recent acquisition of Global Switch Australia for $1.9 billion.

Q: What is iseek?

A:

iseek is a data centre provider based in Queensland, Australia. The company runs seven co-location data centres across Queensland, South Australia, and New South Wales, serving over 500 clients by providing IT infrastructure, including cloud services and data storage.

Q: What does HMC Capital’s acquisition of iseek mean for the Australian data centre market?

A:

HMC Capital’s acquisition of iseek reflects a growing interest in Australia’s data centre infrastructure, particularly in the sectors of co-location and hyperscale facilities. With HMC acquiring both iseek and Global Switch Australia, the company positions itself as a key player in the region’s digital infrastructure market, which is anticipated to experience significant growth in the coming years.

Q: What is DigiCo Infrastructure?

A:

DigiCo Infrastructure is a real estate investment trust (REIT) established by HMC Capital to oversee its data centre portfolio. DigiCo will eventually manage 13 tier 1 and 2 hyperscale and co-location data centres across Australia and North America, inclusive of iseek’s facilities. DigiCo anticipates listing on the ASX, allowing investors to purchase shares in the trust.

Q: Why are data centres becoming such a strategic investment?

A:

Data centres are essential infrastructure in today’s digital economy. The escalating demand for cloud services, data storage, and digital solutions has resulted in businesses and governments increasingly relying on data centres for their IT requirements. This trend has rendered data centres a highly appealing investment for asset managers like HMC Capital, especially as the digital economy keeps expanding globally.

Q: How will the acquisition affect iseek’s customers?

A:

iseek’s customers will likely not notice immediate changes due to the acquisition. In fact, the deal is expected to accelerate the company’s growth and enhance its capacity from 6MW to 34MW. This increase could translate to improved services and greater capacity for existing clients in the near future.

Q: What are the future growth prospects for DigiCo Infrastructure?

A:

DigiCo Infrastructure is well-situated for growth, particularly with the rising demand for digital infrastructure. With 13 data centres operating across Australia and North America, DigiCo possesses a strong base to capitalize on the growing need for hyperscale and co-location data services. Furthermore, the listing of DigiCo on the ASX will provide access to capital, propelling its growth ambitions even further.

SmartGate Kiosks Downtime Affects Australian Border Force Activities


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Technical Disruption of SmartGate Kiosks Affects Australian Border Force Operations

Disruption of Australian Border Force SmartGate kiosks affects international airport operations

Brief Overview

  • SmartGate kiosks at international airports in Australia faced a significant technical disruption.
  • This issue resulted in extended waits at Sydney, Melbourne, and Brisbane airports as Border Force staff were required to process passengers manually.
  • Approximately 1,000 travelers were specifically impacted at Melbourne Airport.
  • Systems were restored by midday AEDT, although the reason for the disruption is still being investigated.
  • Additional Australian Border Force (ABF) personnel were dispatched to lessen the impact.

What Occurred?

Earlier today, travelers at Australia’s most frequented airports dealt with notable delays as the Australian Border Force’s (ABF) SmartGate kiosks became nonoperational. The outage affected airports in Sydney, Melbourne, and Brisbane, compounding pressure on ABF officers to manually process incoming and outgoing travelers.

Effects on Passengers

The disruption caused extensive lines at major international airports. As reported by ABC, Sydney and Melbourne experienced particularly severe delays, with Melbourne Airport estimating that roughly 1,000 travelers were affected during the downtime. The situation led to prolonged waits as ABF officers struggled to manage passenger processing manually, a stark contrast to the efficiency typically offered by the automated SmartGate system.

SmartGates: An Essential Component of Australia’s Border Security

Australia’s SmartGate system is pivotal in the management of international arrivals and departures. These automated kiosks permit eligible travelers to circumvent standard passport control by employing facial recognition technology for identity verification. Generally, the system accelerates passenger processing and minimizes wait time, especially in peak travel seasons.

Nevertheless, when SmartGates malfunction, as witnessed in this incident, the results are immediate and clearly visible. Airports must revert to slower manual processing, leading to increased wait times and traveler dissatisfaction.

What Led to the Disruption?

By midday AEDT, the ABF confirmed that the matter was resolved, with systems functioning again at all locations. However, the underlying cause of the outage is still being examined. The ABF expressed gratitude to travelers for their understanding throughout the event but has yet to disclose further details about the incident’s cause.

Technical disruptions of this nature can stem from a variety of issues, such as software bugs, hardware failures, or connectivity problems. While the ABF investigates the root cause, this occurrence underscores the necessity for robust backup systems to guarantee seamless operations at critical national infrastructure points like international airports.

Border Force Intervenes

To address the situation, the ABF sent extra personnel to manually process passengers, striving to reduce the impact. While long lines were noted, the additional staff aimed to ensure that delays were kept to a minimum under the circumstances.

In a message on social media platform X, the ABF recognized the issue and reassured the public that they were working to resolve it. The message also expressed appreciation for travelers’ patience during the disruption.

Past SmartGate Challenges and Enhancements

This is not the first occasion that Australia’s SmartGate system has garnered attention. In recent years, various upgrades and expansions have been implemented to enhance processing times and improve security checks. However, the system’s reliability has sometimes been questioned, particularly during high-demand periods, including school holidays or major international events.

In 2023, the government initiated plans to enhance SmartGate’s infrastructure, incorporating technology upgrades intended to improve border control further. Yet, today’s disruption serves as a reminder that even well-established systems may encounter unexpected obstacles.

Conclusion

Today’s disruption of SmartGate kiosks at Australia’s primary international airports resulted in severe delays and affected around 1,000 travelers at Melbourne Airport alone. The issue, necessitating manual processing by the Australian Border Force, was resolved by midday AEDT, yet the specific cause remains under investigation. This incident highlights the vital role of SmartGates in contemporary border security and the challenges involved when such systems fail.

Q: What is the SmartGate system?

A:

SmartGate is an automated border processing solution found at Australian international airports. It utilizes facial recognition technology to match a passenger’s face with their passport, facilitating quicker processing through immigration. This system aims to streamline procedures for eligible travelers, shortening wait times and boosting efficiency.

Q: How long did the SmartGate disruption last?

A:

The disruption persisted for several hours in the morning, with systems being restored by midday AEDT. During this interval, ABF officers were tasked with manually processing all passengers, resulting in significant delays, particularly at Sydney, Melbourne, and Brisbane airports.

Q: Which airports were impacted by the disruption?

A:

The disruption affected international airports throughout Australia, including Sydney, Melbourne, and Brisbane. These airports rank among the busiest in the country, catering to thousands of international travelers each day.

Q: What triggered the disruption?

A:

The precise cause of the disruption remains under investigation. The ABF has not provided specifics but assures the public that the matter was addressed by midday. Such disruptions may arise from various factors, including technical failures or network complications.

Q: Were there any lasting effects from the disruption?

A:

Currently, there appear to be no enduring effects. The systems were restored by midday, leading to a return to normal operations. Nonetheless, the delays caused significant inconvenience for travelers during the outage, with some flights likely impacted by extended processing times.

Q: What actions were taken to manage the situation?

A:

The ABF dispatched additional personnel to manually process passengers during the disruption. While this helped mitigate the situation, it was slower than the usual automated SmartGate process, causing delays and long lines at the affected airports.

Q: How many travelers were impacted by the disruption?

A:

At Melbourne Airport alone, around 1,000 travelers were directly affected by the disruption. Given the scale of the incident, it is probable that thousands of passengers across various airports experienced delays.

AMP Names New Leader for Small Business Digital Division


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AMP Welcomes New Leader for Small Business Digital Division

AMP secures head for small business digital unit

AMP is taking a notable step into the realm of digital banking by appointing John Arnott, who previously worked with Woolworths’ data and digital subsidiary WooliesX, as the leader of its newly formed small business digital banking division. This personnel choice aligns with AMP’s strategy to improve its offerings for small business banking, with an official launch slated for early 2025.

Quick Overview

  • AMP has hired John Arnott, formerly of WooliesX, to head its new small business digital banking division.
  • The division will utilize the UK-based Starling Bank’s ‘Engine’ platform for its transactions, payments, and deposits.
  • The launch of the division is anticipated for early 2025, targeting both small business and personal banking customers.
  • Arnott brings extensive expertise in digital development, having been associated with WooliesX, Commonwealth Bank, Facebook, and ING.
  • AMP is also enhancing its superannuation and investment sector with new recruits to promote digital innovation.

John Arnott at the Helm of AMP’s Small Business Digital Division

John Arnott will direct AMP’s new small business digital banking division, leveraging his vast experience from working at Woolworths’ WooliesX. In his role as Director of Small Business and Personal Banking, Arnott will guide the division’s efforts involving transactions, payments, and deposits. The division will harness the innovative ‘Engine’ platform from the UK-based Starling Bank, renowned for its advanced technology in the financial services arena.

Arnott conveyed his enthusiasm for the position, stating, “This division has the potential to deliver significant value to the success of both small businesses and personal banking clients.” The initiative aims to cater specifically to the needs of small enterprises by providing efficient, digitally-oriented banking solutions.

Bringing Rich Experience to the Position

Arnott’s appointment showcases AMP’s dedication to innovation and user-oriented banking services. He has previously spearheaded customer growth for e-commerce at WooliesX, where he played a vital role in fostering digital transformation. His diverse experience includes positions at Commonwealth Bank, Facebook, and ING, equipping him with a comprehensive viewpoint on digital banking and customer interaction.

Driven by Starling Bank’s ‘Engine’ Platform

The new digital banking division of AMP will be supported by Starling Bank’s ‘Engine’ platform, a state-of-the-art technology designed to meet contemporary banking challenges. Based in the UK, Starling Bank is recognized for its digital-first strategy and has been a trailblazer in delivering customized solutions for small firms.

This Engine platform will serve as the foundation for AMP’s small business banking services, ensuring smooth transaction processing, payment handling, and deposit operations. It is expected to equip small businesses with essential tools for effective financial management, emphasizing speed, security, and user-friendliness.

Anticipated Launch in Early 2025

As the division prepares for its debut in early 2025, AMP is establishing itself as a significant contributor to the digital banking field. The company intends to craft a banking experience that addresses the unique requirements of small businesses, providing tailored solutions that are frequently absent in traditional banking setups.

AMP Enhances Superannuation and Investment Division

Alongside its initiative in small business banking, AMP is also concentrating on its superannuation and investment sectors. The firm has recently made two strategic appointments—Julie Slapp and Cloe Reece—to spearhead design for customer solutions and drive innovation in these sectors.

These additions form part of AMP’s overarching strategy to elevate its digital services overall, guaranteeing that customers have access to advanced tools and services for managing their financial futures.

Conclusion

The appointment of John Arnott to lead AMP’s new small business digital banking division clearly demonstrates the company’s commitment to innovation and client-centered banking services. With a launch expected in early 2025 and powered by Starling Bank’s ‘Engine’ platform, AMP is set to provide small businesses with an agile and digitally-focused banking experience. The company is also strengthening its superannuation and investments division through key hires aimed at enhancing digital innovation.

Q: What is AMP’s new small business digital banking division?

A:

AMP’s new small business digital banking division is a specialized unit dedicated to delivering banking services including transactions, payments, and deposits specifically designed for small businesses. This division will utilize Starling Bank’s ‘Engine’ platform and is anticipated to launch in early 2025.

Q: Who is John Arnott, and what is his role?

A:

John Arnott has been appointed as the Director of Small Business and Personal Banking at AMP. He will oversee the new small business digital banking division, drawing on his extensive experience from WooliesX, Commonwealth Bank, Facebook, and ING.

Q: How will AMP’s small business banking division benefit small businesses?

A:

The division is designed to offer small businesses tailored banking services that prioritize efficiency, security, and usability. By leveraging the ‘Engine’ platform from Starling Bank, AMP plans to provide seamless transaction handling, payments, and deposit functionality, assisting businesses in managing their finances with greater ease.

Q: When will the small business digital banking division launch?

A:

The small business digital banking division is projected to launch in early 2025.

Q: What is Starling Bank’s ‘Engine’ platform?

A:

Starling Bank’s ‘Engine’ platform is a digital banking technology originating in the UK that is designed to facilitate modern financial transactions. It will act as the backbone for AMP’s small business digital banking services, delivering a streamlined and effective banking experience for business owners.

Q: How is AMP strengthening its superannuation and investments business?

A:

AMP has recently brought in new talent, including Julie Slapp and Cloe Reece, to enhance design processes for customer solutions and foster digital innovation in its superannuation and investments units. This is part of AMP’s larger strategy to elevate its digital offerings across various business areas.

Optus in Court Over Alleged Sales Misconduct


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Optus Under Legal Scrutiny for Alleged Sales Misconduct

Optus Mobile, a leading telecommunications provider in Australia, is currently facing severe accusations from the Australian Competition and Consumer Commission (ACCC). The allegations pertain to the sale of high-cost devices and services to at-risk customers—those who may lack the financial means, cognitive understanding, or legal knowledge to adequately comprehend or afford these offerings. The ACCC asserts that Optus’ sales approach was motivated by commission-based incentives, resulting in significant consumer detriment.

Optus facing court over alleged sales misconduct

In Brief:

  • ACCC Lawsuit: The ACCC is suing Optus for purportedly marketing costly services and devices to vulnerable Australians.
  • Targeted Consumers: Alleged victims comprise individuals with cognitive challenges, financial difficulties, and those from rural or culturally diverse backgrounds.
  • Misconduct Locations: The alleged infractions took place in various locations, including Darwin and Mount Isa.
  • Consumer Harm: Reportedly, affected customers encountered financial hardship, emotional turmoil, and were pursued by debt collectors.
  • Optus’ Response: The telecommunications company has expressed regret and initiated measures to remedy the situation, such as issuing refunds, writing off debts, and disciplining implicated employees.

ACCC’s Claims Against Optus

The ACCC has lodged a lawsuit in the Federal Court, claiming that Optus capitalized on vulnerable clients by selling them overpriced products and services they did not need or could not afford. The regulatory body contends that this conduct was fostered by a commission-based incentive structure for sales associates at Optus. ACCC Chair Gina Cass-Gottlieb stated that such actions represent “very serious conduct” with profound consequences for the affected individuals’ lives.

Who Were the Impacted Consumers?

The ACCC has pinpointed around 429 customers who were allegedly subjected to these sales tactics. Many of these individuals were financially disadvantaged, had mental or cognitive disabilities, or hailed from culturally and linguistically diverse communities. A significant portion of the victims were also First Nations Australians residing in remote or regional areas.

The ACCC asserts that these vulnerable consumers were coerced into purchasing high-cost items—such as pricey smartphones and accessories—without receiving adequate information or even confirming their eligibility for Optus’ service coverage. This resulted in notable financial and emotional distress, with many incurring substantial debts while being pursued by debt collectors.

Instances of Alleged Misconduct

In a prominent example highlighted by the ACCC, an individual with an intellectual disability—significantly impairing their ability to understand financial and contractual matters—was reportedly sold a premium smartphone, a business plan (under a fictitious Australian Business Number), an NBN internet package, and various accessories. The consumer had no need or desire for the majority of these products. When the representative attempted to return the items, Optus initially resisted canceling the contracts and only complied following the involvement of a financial counsellor.

Furthermore, the ACCC alleges that Optus did not provide adequate restitution to affected consumers after reclaiming some sales commissions from the employees involved. Many of these customers continue to be pursued for outstanding debts, worsening their already fragile financial situation.

ACCC Pursues Penalties and Consumer Compensation

The ACCC is aiming for various penalties, including financial compensation for affected customers, the establishment of a compliance framework at Optus, and the recovery of legal expenses. This case emerged from a referral by the Telecommunications Industry Ombudsman (TIO), which plays a pivotal role in resolving conflicts between consumers and telecommunications companies.

Optus’ Reaction and Corrective Measures

After the initiation of the lawsuit, Optus Interim CEO Michael Venter publicly apologized to the affected customers, acknowledging the company’s failure to meet the necessary standards. Venter announced that Optus had already started issuing refunds and relinquishing debts for those impacted.

“We sincerely regret that in these situations we have not upheld the customer service standards our clients deserve and expect,” Venter stated. He also noted that disciplinary measures had been taken, including the termination of employees accountable for the misconduct.

Measures Implemented by Optus

Optus has purportedly conducted a thorough review of its sales practices over the preceding three years, especially concerning vulnerable customers. This examination has resulted in several modifications:

  • New systems for sales oversight have been established to monitor and prevent inappropriate sales practices.
  • Mandatory training programs for staff on assisting vulnerable customers have been introduced.
  • Improvements to Optus’ IT systems have been made to facilitate better checks and balances throughout the sales process.
  • Optus is also in the process of designating a dedicated customer advocate to collaborate with community organizations, financial advisers, and internal teams to enhance support for customers in dire need.

Nevertheless, Venter acknowledged that the company “regretted” not acting more swiftly in certain instances.

Recap

Optus is under legal action from the ACCC regarding claims that it marketed high-priced products and services to vulnerable clients, including individuals with cognitive disabilities and those in economically or socially disadvantaged positions. The ACCC argues that the company’s sales techniques were motivated by commission-driven incentives, causing considerable financial and emotional strain for the impacted customers. Optus has admitted to the allegations, issued an apology to consumers, and implemented a series of corrective measures, including staff discipline and a review of its sales procedures.

Q: What accusations has the ACCC made against Optus?

A:

The ACCC has accused Optus of taking advantage of vulnerable individuals by marketing costly services and devices they did not require or could afford. This sales approach was allegedly fueled by commission-based incentives for sales staff.

Q: Who are the impacted consumers?

A:

The ACCC reports that the affected consumers consist of roughly 429 individuals who faced financial disadvantages, had cognitive or intellectual disabilities, or were from culturally diverse communities. Many were also First Nations Australians from remote or regional locations.

Q: How did the alleged misconduct manifest?

A:

The ACCC claims that Optus personnel coerced vulnerable customers into purchasing costly items, such as smartphones and accessories, without verifying their service eligibility or financial capability. In some instances, customers were sold business plans under fictitious ABNs or additional services they did not wish to acquire.

Q: What measures has Optus taken in response to these claims?

A:

Optus has expressed remorse and undertaken various actions to rectify the situation, including debt waivers, refund issuance, and staff discipline. The firm has also established improved oversight systems, mandatory training for staff, and is in the process of designating a customer advocate to assist vulnerable groups.

Q: What penalties is the ACCC pursuing against Optus?

A:

The ACCC is seeking various penalties, including monetary restitution for affected consumers, a compliance program for Optus, and coverage of legal fees.

Q: What role did the Telecommunications Industry Ombudsman play in this situation?

A:

The Telecommunications Industry Ombudsman (TIO) referred the matter to the ACCC after receiving complaints from affected clients. The TIO facilitates dispute resolution within the telecommunications sector.

Q: How is Optus modifying its sales practices to avert future misconduct?

A:

Optus has implemented new sales oversight processes to enhance monitoring, initiated mandatory staff training, and made upgrades to its IT systems. The company is also appointing a customer advocate to engage with vulnerable consumers and improve support services.

Australian Government Poised to Relaunch myGovID as myID


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Australian Government to Rename myGovID as myID: Implications for You

The digital identity application of the Australian Government, myGovID, is set to be rebranded as myID. This update seeks to simplify the user experience by minimizing the confusion between the myGovID app and the myGov online portal. Discover how this change impacts your app usage and what features will remain unchanged.

Quick Overview

  • Renaming: myGovID is transitioning to myID.
  • Security of Identity: The rebranding is intended to alleviate confusion and improve security.
  • No Need for Action: Your login credentials and identity verification strength will stay the same.
  • Easy Update: The app will auto-update, or you can opt for a manual update.
  • Ongoing Access: You can continue to use all services, including myGov and the ATO, with myID.

Reason for the Rebranding?

The Australian Government launched the myGovID app in May 2019 to simplify identity verification access to government services. However, the similar names of myGovID and myGov—the government’s online service platform—led to confusion among numerous users. The change to myID seeks to resolve this by offering a more distinct separation between the digital identity application and the online service portal.

What is myGovID?

myGovID is essentially a digital equivalent of the conventional 100-point ID verification system that Australians know well. It enables users to log into a range of government services, such as the Australian Taxation Office (ATO) and myGov, by confirming their identity via a smartphone or tablet. Since its inception, the app has enjoyed considerable adoption, with over 14.7 million Australians utilizing it by mid-2022, accounting for around 71% of the adult population.

What Does This Transition Mean for You?

If you are currently a myGovID user, the upgrade to myID will be smooth. There is no requirement to set up a new account or modify your login details. Your identity strength and all verified information will seamlessly transfer to the newly branded app, ensuring uninterrupted access to government services.

Automatic Updates

The app will upgrade to myID automatically. However, if you would prefer to update manually, you can do this through the App Store or Google Play. Regardless of the method, the update process will be straightforward, and you will retain all data and access throughout the transition.

Continued Access to Government Services

After the update is completed, you’ll still be able to use the app to securely log in to various online government services, including myGov and the ATO. Should you see both myID and myGovID during the transition, there is no need for concern—your digital identity will remain fully operational and secure.

Significance of Digital Identity

As online services become more prevalent, securing access to personal information has become increasingly essential. Digital identity verification safeguards Australians against identity theft and fraud by providing a trusted means to verify your identity online. The newly branded myID app continues this effort by delivering an all-encompassing digital ID solution that protects your identity while simplifying access to government services.

Australian Government Set to Rebrand myGovID to myID

Conclusion

The renaming of myGovID to myID is a minor yet significant shift intended to decrease the confusion between myGovID and the myGov online platform. Users will not need to undertake any actions since the app will automatically update, and all login information will remain unchanged. This rebranding underscores the government’s commitment to enhancing user experience while continuing to focus on digital security and identity safeguarding.

Frequently Asked Questions

Q: What is the distinction between myGov and myID?

A:

myGov is an online service platform where you can access diverse government services such as Medicare, Centrelink, and the ATO. myID (previously known as myGovID) is the digital identity application that securely verifies your identity for logging into these services.

Q: Is a new account needed for myID?

A:

No, there is no need to establish a new account. Your existing login credentials and identity verification strength will transition to the newly branded myID app.

Q: Will I lose access during the upgrade process?

A:

No, you will retain access to all services. Your current myGovID app will either auto-update to myID or you can manually initiate the update. In either scenario, your access to services will not be interrupted.

Q: What if I see both myGovID and myID during the transition?

A:

If you encounter both myGovID and myID during the transition, there is no cause for alarm. Your digital identity remains secure, and you can continue using the app to log into government services without any complications.

Q: How does myID safeguard against identity theft?

A:

myID employs advanced encryption along with multi-factor authentication to ensure your identity stays secure while accessing government services. This helps to guard against identity theft and fraud.

Q: Can I access myID on various devices?

A:

Yes, you can utilize myID on multiple devices. Your identity strength and login details will be consistent across all devices where the app is installed.

For further information on how to use myID and its applicable services, visit myID government.

Global Switch Australia Back to Local Ownership in $1.94 Billion Agreement


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Global Switch Australia Reverts to Local Ownership in $1.94 Billion Transaction

Global Switch Australia to revert to local ownership in $1.94bn transaction

Global Switch Australia is preparing to transition back to local ownership as it is acquired by Australian asset manager HMC Capital for approximately $1.94 billion. This deal signifies an important transition in the control of essential digital infrastructure in Australia, especially in light of heightened concerns regarding data sovereignty and security.

Quick Overview

  • Global Switch Australia is being taken over by HMC Capital for $1.94 billion.
  • The deal encompasses two data centres located in Sydney, which will be integrated into a new digital infrastructure platform.
  • The data centres currently boast a capacity of 26MW, with potential enhancements allowing growth up to 88MW through optimisation initiatives.
  • HMC plans to bring the digital infrastructure platform to the ASX via a real estate investment trust (REIT).
  • Global Switch has experienced persistent issues due to its foreign ownership, particularly from governmental clients like Defence.
  • The acquisition will localise Global Switch’s ownership, alleviating these concerns while paving the way for better expansion and update efforts.

A Significant Change in Australia’s Digital Framework

The acquisition of Global Switch Australia by HMC Capital transcends mere financial implications; it marks a pivotal change in the ownership of vital digital infrastructure within the nation. The twin data centres situated near Sydney’s CBD are poised to serve as foundational assets within an overarching digital infrastructure platform. This platform will be managed by a real estate investment trust (REIT) and be listed on the Australian Securities Exchange (ASX), facilitating public investment in this vital infrastructure.

Presently, Global Switch operates at around 26MW capacity, yet HMC Capital has proactively detailed intentions for a “densification and optimisation” project. This endeavor could elevate capacity to 88MW, essentially tripling the data centres’ capability to accommodate growing demand from high-performance computing and AI applications.

Significance of Local Ownership

Having been under foreign control for a significant duration, Global Switch has faced challenges, particularly from its governmental clients. For instance, the Australian Defence Department has contemplated exiting the facility for years due to worries surrounding data sovereignty and security. Other governmental bodies, such as Home Affairs and ASIC, have already initiated steps to vacate Global Switch’s data centres.

This acquisition by HMC Capital is anticipated to mitigate these issues. With Global Switch transitioning to a fully Australian-owned entity, it will be better positioned to fulfil the rigorous demands of various Australian governmental departments, particularly concerning privacy, sovereignty, and security.

Enhancing Capacity and Modernising Infrastructure

Global Switch Australia’s CEO, Damon Reid, has praised the acquisition as a new phase for the company. He underscored the committed investment into modernising the existing infrastructure, centering on enhanced power densities and improved energy and water efficiencies. The planned enhancements are critical as the company strives to accommodate the surging demand for high-performance computing and artificial intelligence (AI) inference workloads.

These anticipated upgrades aim to elevate the company’s IT capacity to approximately 100MW, establishing the Sydney campus as a significant contender in the Australian data centre industry. Moreover, HMC Capital is reportedly considering hyperscale assets in North America to incorporate into the REIT, thereby expanding the company’s international presence.

Alignment with Hosting Certification Framework

A primary focus for the newly Australian-owned Global Switch will be to collaborate closely with the government to secure accreditation through the Hosting Certification Framework. This framework assists Australian governmental departments and agencies in identifying hosting services that satisfy heightened privacy, sovereignty, and security criteria. Attaining certification will be pivotal for Global Switch to retain and attract governmental clients in the years to come.

Conclusion

Global Switch Australia is moving towards local ownership, with HMC Capital taking over for $1.94 billion. This acquisition responds to longstanding issues relating to foreign ownership, specifically from governmental tenants like Defence. The deal includes two data centres in Sydney, which may see capacity rise from 26MW to 88MW through future enhancements. HMC Capital intends to list the data centre assets on the ASX via a real estate investment trust (REIT). The acquisition also encompasses plans for upgrades to support high-performance computing and AI workloads. Additionally, Global Switch will aim to secure government accreditation under the Hosting Certification Framework, further aligning its operations with Australian sovereignty and security needs.

Q: What makes the acquisition of Global Switch Australia important?

A:

The acquisition by HMC Capital is important as it reestablishes critical digital infrastructure under Australian control, addressing ongoing issues related to foreign ownership, particularly in areas handling sensitive government information. This change also lays the groundwork for future growth and modernization of the data centres.

Q: What assets are central to this deal?

A:

The major assets involved are two data centres situated close to Sydney’s CBD. These centres will function as foundational assets for a new digital infrastructure platform that will be listed on the ASX through a real estate investment trust (REIT).

Q: What impact will the acquisition have on Global Switch’s data capacity?

A:

The data centres currently have a capacity of 26MW, but HMC Capital aims to boost this to 88MW via a densification and optimisation initiative. Additional upgrades will expand the total IT capacity to around 100MW to satisfy rising demand for high-performance computing and AI workloads.

Q: What is the Hosting Certification Framework, and why is it significant?

A:

The Hosting Certification Framework is utilized by Australian governmental departments and agencies to identify hosting services that comply with strict privacy, sovereignty, and security standards. Attaining certification under this framework will be vital for Global Switch to keep serving government clients.

Q: How does this acquisition influence governmental clients like Defence?

A:

The acquisition greatly alleviates concerns surrounding foreign ownership for government clients like the Defence Department. With Global Switch now being locally owned, these clients are more inclined to maintain or renew contracts, as the new ownership structure is expected to align more closely with Australian data sovereignty and security requirements.

Q: What are the prospective plans for Global Switch under HMC Capital?

A:

HMC Capital intends to enhance and increase the capacity of the data centres, prioritizing power density, energy efficiency, and water efficiency improvements. Additionally, the company is exploring the acquisition of hyperscale assets in North America to further enrich its digital infrastructure portfolio.