Author: Vanessa May

Brief Overview

• Wesfarmers is adopting agentic AI to customise retail experiences.
• This effort includes collaborations with Google Cloud and Microsoft.
• Major brands feature Bunnings, Kmart, Officeworks, Priceline, and Blackwoods.
• AI applications cover customer interaction, forecasting, and operational efficiency.
• Partnerships with Microsoft and Google Cloud include tailored AI training initiatives.
• Wesfarmers employs over 118,000 individuals in Australia and New Zealand.

Wesfarmers’ Approach to AI

Wesfarmers is undertaking a transformative strategy to incorporate agentic AI throughout its structure. This initiative aims to customise retail interactions and simplify operational challenges, affecting key brands such as Bunnings, Kmart, Officeworks, Priceline, and Blackwoods. The undertaking includes strategic partnerships with technology leaders Google Cloud and Microsoft, marking a shift towards a more advanced technological retail environment.

Collaboration with Google Cloud and Microsoft

The ASX-listed firm has revealed long-term partnerships with Google Cloud and Microsoft to utilise their agentic AI technologies. These alliances will improve various facets of Wesfarmers’ operations, encompassing customer engagement and design through to forecasting. Google Cloud has initiated a pilot for OnePass customers, enabling conversational searches and shopping across various retail brands.

Enhancements in Retail Through AI

Wesfarmers intends to use Google’s Gemini Enterprise for Customer Experience to create tools that make product discovery easier, deliver pertinent recommendations, and create smooth transitions from search to purchase. Additionally, AI-driven customer support agents will be developed to manage inquiries more effectively. Concurrently, Microsoft’s agentic AI services will enhance internal productivity and supply chain efficiency, along with customer-facing commerce functionalities.

Expanding AI Functionality

The collaboration with Microsoft will considerably expand Wesfarmers’ capabilities with Azure OpenAI, M365 Copilot, and Copilot Studio throughout its retail brands. Wesfarmers aims to more than double its usage of Microsoft 365 Copilot, improving team productivity and operational effectiveness. Custom AI training programs offered by both Google and Microsoft will further enhance the competencies of Wesfarmers’ workforce.

AI Strategy Across Multiple Vendors

By adopting a multi-vendor AI strategy, Wesfarmers mitigates dependence on a single platform, ensuring adaptability and innovation. The company is also working with OpenAI, integrating the ChatGPT Enterprise chatbot across its departments. As one of Australia’s largest private employers, Wesfarmers caters to millions of customers in Australia and New Zealand, using AI to revolutionise its retail operations.

Conclusion

Wesfarmers’ plan to integrate agentic AI throughout its operations represents a critical advancement in enhancing retail customer experiences and operational efficacy. Through strategic partnerships with Google Cloud, Microsoft, and OpenAI, Wesfarmers is poised to transform its approach to customer engagement, forecasting, and internal productivity.

Q&A Section

Q: What is the main goal of Wesfarmers’ AI initiative?

A: The main goal is to tailor retail experiences and lessen operational complexity across its key brands.

Q: With which firms is Wesfarmers collaborating for its AI strategy?

A: Wesfarmers is collaborating with Google Cloud, Microsoft, and OpenAI.

Q: How will AI technology affect the customer experience at Wesfarmers?

A: AI will improve product discovery, offer suitable recommendations, and provide effective customer support via AI agents.

Q: What advantages does a multi-vendor AI strategy provide for Wesfarmers?

A: A multi-vendor approach enables Wesfarmers to utilize a variety of technologies and avoid reliance on a single platform, promoting innovation and flexibility.

Q: How will Microsoft’s AI solutions be applied by Wesfarmers?

A: Microsoft’s AI services will enhance internal productivity, supply chain processes, and customer-facing commerce solutions.

Q: What is the extent of Wesfarmers’ AI-driven pilot initiative with Google Cloud?

A: The pilot initiative permits OnePass customers to conduct conversational search and shopping across multiple retail brands within one platform.

Q: Which operational areas will benefit from Google’s AI capabilities?

A: Google’s AI will aid in decision-making, automate routine activities, and analyse data across operations, marketing, finance, and customer support.

Brief Overview

• Telstra intends to offload 442 tech positions to Infosys.
• 209 further positions in a collaboration with Accenture are impacted.
• This initiative seeks to upgrade offerings for business clients.
• Discussions have commenced with employees affected.
• The union raises issues about skill depletion and data protection.

Telstra’s Alliance with Infosys

Telstra has revealed intentions to transfer up to 442 tech roles to Infosys, as part of a strategy to enhance its services for enterprise and mid-market clients. This choice follows a strategic alliance proposition aiming to develop smarter, more cohesive digital systems. The shift is projected to streamline operations and improve client interactions, though it entails major alterations for the telecom’s workforce.

Discussions with Affected Employees

The telecom has commenced discussions with the staff impacted by this initiative. Most of these positions fall within Telstra’s enterprise services division, which has been undergoing a reorganization. The company has indicated that if the outsourcing proposal goes ahead, some positions will migrate to Infosys, whereas others will be rendered obsolete.

Union Worries

The Communications Workers Union has voiced concerns regarding the offshoring of these positions, characterising it as a “hollowing out” of Australian expertise. The union also pointed out possible threats to data security due to the engagement of overseas personnel. According to the union, the strategy to create a new Australian subsidiary by Infosys seems to be a way to alleviate resistance against offshoring sensitive information.

Broad Implications Across Telstra

This outsourcing not only influences Telstra’s enterprise services but also other sectors of the organization, including its consumer division. The telco’s aim is to optimize operations, cut down on duplicated efforts, and bolster accountability to enhance frontline and customer engagement.

Additional Effects from Accenture Joint Venture

In a related matter, 209 positions in Telstra’s partnership with Accenture are also slated for offshoring. This decision further highlights Telstra’s strategy to utilize global resources to propel its digital transformation goals.

Conclusion

Telstra’s choice to join forces with Infosys and offshore numerous technology roles signifies a considerable transition in its operational approach. While aimed at modernization, this action has triggered concerns surrounding job stability and skill retention within Australia. The company continues to engage with affected personnel and stakeholders to navigate the impending changes.

Common Questions

Q: Why is Telstra offshoring positions to Infosys?

A: Telstra seeks to enhance its enterprise and mid-market services via a strategic alliance with Infosys, involving the offshoring of roles to optimize operations and elevate customer experiences.

Q: How many positions are affected by this action?

A: Around 442 technology roles are anticipated to be offloaded to Infosys, with an additional 209 positions impacted within a joint venture with Accenture.

Q: What concerns have the unions expressed?

A: The union is worried about the loss of skilled jobs in Australia as well as potential data security threats linked to outsourcing to overseas firms.

Q: How is Telstra responding to these concerns?

A: Telstra has initiated discussions with affected employees and is aiming to set up a new Australian subsidiary with Infosys to minimize negative reactions.

Q: What benefits are expected from this outsourcing decision?

A: The outsourcing is anticipated to simplify operations, improve customer experiences, and modernize Telstra’s digital infrastructure.

Quick Overview

• Optus mobile service disruption affects more than 100,000 users.
• Impact is not confined to specific regions or device types.
• Possibly associated with issues related to network equipment.
• Optus is collaborating with Ericsson to fix the disruption.
• Triple Zero emergency calls are not impacted by the disruption.
• Investigation into Optus network disruptions is ongoing.

Understanding the Optus Disruption

Extent and Effect

Optus is facing a large-scale mobile service disruption impacting more than 100,000 users. Early estimates indicated up to 220,000 users were affected, but this figure has now been adjusted to about 115,000, with the problem appearing to lessen. This disruption does not seem to be limited to any particular geographical zone or type of device, making it a challenging situation for the telecommunications provider.

Identifying the Cause and Customer Guidance

The exact cause of the disruption is still unknown, although a problem with network equipment is suspected. Users encountering ‘No Service’ or ‘SOS’ notifications are recommended to reboot their devices to possibly restore functionality. Optus is working alongside its partner, Ericsson, to rectify the situation, and there has been a noticeable decrease in affected users.

Emergency Services Remain Operational

In spite of the interruption, Optus assures that the capability to make Triple Zero emergency calls remains intact. This assurance is significant as there is an ongoing parliamentary inquiry into the Optus network, which includes a critical outage from last September that was associated with fatalities. The findings of this inquiry, initially expected soon, have been rescheduled to March 30 at the request of the chair.

Conclusion

The recent disruption of Optus mobile services has resulted in considerable inconvenience for over 100,000 users across Australia. While the precise cause is still being investigated, the telecom company is actively engaged with Ericsson to address the problem. In the meantime, customers can be reassured that emergency services are still reachable, and further inquiries into the reliability of the Optus network continue.

FAQ Section

Q: How many users were impacted by the Optus disruption?

A: More than 100,000 users were impacted, although the initial count was reported as high as 220,000.

Q: What actions should users take if they face service problems?

A: Users are encouraged to restart their phone if they see ‘No Service’ or ‘SOS’ on their screens.

Q: Is the disruption limited to certain geographic locations or devices?

A: No, the disruption is not restricted to any specific area or type of device.

Q: Are emergency call services affected by the disruption?

A: No, Optus has confirmed that the disruption does not influence Triple Zero emergency calls.

Q: What is thought to be causing the disruption?

A: A network equipment issue is suspected to be the cause, although this has not been confirmed.

Q: Who is Optus collaborating with to resolve the situation?

A: Optus is partnering with Ericsson to tackle and solve the disruption.

Brief Overview

• A 17-year-old sustained severe injuries in a prohibited e-bike collision in Melbourne.
• The e-bike, a Surron Ultra Bee X HP, was not legal for road use, and the rider lacked a license.
• Legal repercussions and financial responsibilities await the young rider.
• Victoria enforces stringent laws concerning e-bikes on public thoroughfares.
• Riders are advised to confirm legality and utilize safety equipment to avert accidents.

The Accident

On 9 February 2026, a 17-year-old operating an unauthorized electric motorbike crashed into a vehicle in Altona North, Melbourne. While trying to overtake stopped traffic, the teenager was thrown off his bike when a car turned in his path. He incurred two fractured legs and a dislocated shoulder. This event, regrettably, emphasizes the risks associated with non-compliant e-bikes on public streets.

Legal and Financial Ramifications

The teenager faces serious legal complications, including possible civil lawsuits for damages, as he was unlicensed and operating an unregistered bike. The repair costs for the involved vehicle might exceed A$20,000, creating a burdensome financial obligation. Courts could impose wage deductions or property seizures to resolve these claims.

E-Bike Rules in Victoria

Victoria permits e-bikes on public roads if they meet certain criteria. Pedelecs are limited to a motor power of 250 watts, offering assistance solely while pedaling, and cease assistance at 25 km/h. Throttle-based models must not surpass 200 watts. Bikes exceeding these specifications are categorized as motor vehicles, necessitating registration and licensing.

Consequences of Non-Compliance

Riding an illegal e-bike may result in fines exceeding $1,000 for using an unregistered vehicle and about $500 for violating public transport regulations. Victoria Police encourage purchasers to confirm legality prior to buying high-powered e-bikes.

Safety and Accountability

The increase of electric mobility should not compromise safety. Riders are urged to understand local laws and wear suitable safety equipment, including helmets and protective attire, to prevent severe injuries. E-bikes are not toys and must be ridden responsibly on public roads.

Conclusion

The recent incident involving a young individual on an illegal e-bike in Melbourne highlights the importance of adhering to local regulations and safety measures. The situation serves as a vital reminder of the dangers and duties linked with electric mobility, encouraging riders to prioritize safety and compliance.

Q: What are the legal standards for e-bikes in Victoria?

A: E-bikes must have a maximum motor power of 250 watts for pedelecs and 200 watts for throttle-controlled models, along with speed restrictions for motor assistance.

Q: What penalties are imposed for operating an illegal e-bike?

A: Penalties can exceed $1,000 for unregistered vehicle operation and about $500 for breaching public transport regulations.

Q: Who is responsible for damages in a crash involving an illegal e-bike?

A: Typically, the unlicensed rider bears personal liability for any civil claims arising from the accident.

Q: Why is wearing safety gear essential when riding e-bikes?

A: Proper safety equipment, including helmets and protective clothing, can significantly reduce the risk of severe injuries in the event of an accident.

Q: How can one ensure that an e-bike is legal for road use?

A: Check the bike’s compliance with local legislation and consult authorities such as VicRoads prior to making a purchase.

For additional details, visit https://transport.vic.gov.au/getting-around/bicycles/electric-bikes

• Australia boasts a vibrant legacy of technological advancements, including Wi-Fi and the Black Box flight recorder.
• The Cochlear Implant and ultrasound imaging exemplify Australia’s contributions to healthcare on a global scale.
• Google Maps was developed by the Australian firm Where 2 Technologies.
• Australia is at the forefront of polymer banknote technology, distributing it internationally.
• The Australian startup landscape is flourishing, highlighted by successful enterprises such as Canva and Atlassian.
• Government funding is propelling progress in quantum computing and medical diagnostics.
• Australia is emerging as a regional centre for data centres, focusing on renewable energy sources.
• The electric vehicle infrastructure is swiftly developing, paving the way for a sustainable future.
• Australians are quick to adopt AI, digital wallets, and telehealth solutions.
• Australia’s connectivity and mobile-centric culture are steering digital progress and uptake.

The Wi-Fi Breakthrough

Australia’s influence on the global tech domain is significant, beginning with Wi-Fi, engineered by CSIRO during the 1990s. Initially developed for radioastronomy, it resolved indoor radio wave disruptions, giving rise to the wireless connectivity we depend on today.

The Black Box Flight Recorder

Dr. David Warren’s creation of the Black Box flight recorder in 1953 transformed aviation safety. Crafted in Melbourne, it continues to be an essential tool for analyzing flight incidents globally.

Ultrasound Imaging Innovations

In the early 1960s, Australians David Robinson and George Kossoff spearheaded ultrasound technology, revolutionizing prenatal care by offering a safe substitute to X-rays.

The Cochlear Implant

Professor Graeme Clark launched the Cochlear Implant in the 1970s, restoring hearing for numerous individuals. The company Cochlear remains a pioneer in global medical innovation.

Google Maps and Its Local Roots

Google Maps, an essential navigation tool, traces its origins to Sydney with Where 2 Technologies. Acquired by Google in 2004, its foundational technology was conceived in Australia.

Advanced Polymer Banknotes

Australia’s CSIRO and the Reserve Bank were pioneers in polymer banknotes, now globally recognized for their durability and security, highlighting Australia’s expertise in material science.

A Global Leader in Startups

Australia’s startup ecosystem ranks 12th globally, with companies like Canva, Atlassian, and Airwallex gaining international acclaim and achieving multi-billion dollar valuations.

University Research and Cutting-Edge Tech

The Trailblazer Universities Program from the Australian Government invests significantly in commercializing research, enhancing Australia’s position in space and advanced technology sectors.

Investment in Future Innovations

With more than A$72.5 million allocated to AEA Ignite grants, Australia is making strides in quantum computing and medical diagnostics, ensuring research leads to global breakthroughs.

The Data Centre Expansion

As demand for AI surges, Australia is becoming a data centre nexus. Companies like AWS and Microsoft are making substantial investments, while local firms prioritize data sovereignty and low latency.

Renewable Energy in Cloud Operations

Australia’s data centres are uniquely powered by renewable sources, with initiatives like Queensland’s Supernode combining extensive data capacity with sustainable energy practices.

Growth of Electric Vehicle Infrastructure

The National Electric Vehicle Strategy is reshaping transportation in Australia, enhancing EV charging access, with cost-effective models like the BYD Atto 1 entering the market.

Our Technological Lifestyle in 2026

Australia enjoys one of the highest connectivity rates globally, integrating technology into daily life to adeptly manage contemporary challenges.

Real-World AI Utilization

Australians are deploying AI for practical purposes, shifting from mere buzz to tangible applications, including budgeting and meal preparation.

Mobile-Centric Culture and Connectivity

With 34.8 million mobile connections, Australians are intimately connected, enabling swift adoption of digital services and innovations.

The Emergence of Digital Wallets

Digital wallets are transforming commerce in Australia, driven by convenience and strong security measures, guiding the nation towards a cashless future.

Telehealth and Health Tech Wearables

Wearable technology and telehealth are improving healthcare access, particularly in rural areas, with Australians at the forefront of health tech utilization.

AI and Automation in Business

Australian enterprises are embracing AI and automation to provide personalized services, as the digital-first economy approaches completion.

Concluding Remarks on Our Technological Heritage

As we commemorate Australia Day, it is evident that the spirit of innovation thrives. The next global technological advancement may very well emerge from here.

Recap

Australia’s input into global technology is vast, ranging from foundational developments like Wi-Fi to leadership in startups and sustainable technological innovations. As we acknowledge these milestones, the outlook for future advancements appears bright.

Q: What are some of Australia’s key technological contributions?

A: Key contributions encompass Wi-Fi, the Black Box flight recorder, ultrasound technology, the Cochlear Implant, and Google Maps.

Q: How is Australia progressing in sustainable technology?

A: Australia is at the forefront of renewable energy-powered data centres and has pioneered the use of polymer banknotes globally.

Q: What role do Australian startups play in the worldwide market?

A: Australian startups such as Canva and Atlassian have emerged as global leaders, reflecting Australia’s entrepreneurial spirit and innovative drive.

Q: How is AI being practically applied in Australia?

A: Australians employ AI for everyday functions like budgeting and meal planning, showcasing its seamless integration into daily routines.

Q: What is the importance of Australia’s mobile-first culture?

A: With a substantial number of mobile connections, Australians lead the charge in digital service uptake and innovation.

Q: How is Australia reinventing its electric vehicle infrastructure?

A: The National Electric Vehicle Strategy aspires to enhance accessibility to charging options and introduce affordable electric vehicle models into the marketplace.

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