Author: Nicholas Webb

Starlink’s Swift Growth Triggers Increased Oversight from ACCC

Quick Read

• Starlink’s user base in Australia has surpassed 200,000 services.
• ACCC seeks to add Starlink to the internet activity record keeping rule (RKR).
• ACCC’s RKR was established in 2018 when the ABS halted its broadband statistics collection.
• Starlink’s expansion is fueled by migrations from traditional services and efforts by Telstra to resell its offerings.
• Public feedback on the proposal is accepted until the month’s end.
• ACCC intends to release a revised RKR by September.

Starlink’s Climbing Popularity in Australia

The Australian Competition and Consumer Commission (ACCC) is closely monitoring SpaceX’s Starlink as its customer count in Australia grows rapidly. Having exceeded 200,000 services by March of this year, Starlink has established itself as a key player in the satellite internet marketplace.

ACCC’s Internet Activity Record Keeping Rule (RKR)

The ACCC plans to integrate Starlink within its internet activity record keeping rule (RKR) enacted in 2018. This rule was put in place when the Australian Bureau of Statistics (ABS) ceased the gathering of broadband subscriber and usage statistics. The RKR requires telecommunications firms to provide thorough data about their offerings to assist the ACCC in overseeing and regulating the market efficiently.

Shift from Traditional Services

The increase in Starlink’s customer base is largely due to users transitioning from older services like Telstra DSL, geostationary satellite services, and copper-based USO (universal services obligation) solutions. Especially in regional and remote areas, Starlink’s satellite internet has established itself as a credible choice, delivering faster and more dependable connectivity.

Telstra’s Collaboration with Starlink

Telstra, the leading telecommunications provider in Australia, has recently started reselling Starlink services, further enhancing its customer numbers. This partnership highlights the increasing acceptance of satellite internet as a mainstream alternative, even among established telecom providers.

Future Outlook and ACCC’s Involvement

The ACCC is poised for continued growth in Starlink’s customer base as more individuals shift from legacy systems to modern technologies. By adding Starlink as a reporting entity, the ACCC aims to gain a thorough overview of the retail and wholesale broadband landscape in Australia, thereby strengthening its regulatory capabilities.

Suggested Modifications and Public Input

In addition to monitoring Starlink’s expansion, the ACCC plans to observe the resale of low Earth orbit (LEO) satellite services. The commission is inviting public feedback on these proposals until the month’s conclusion, with intentions to implement an updated RKR by September.

Summary

As Starlink’s user base in Australia continues to rise, the ACCC is aiming to include the satellite internet provider under its rule for internet activity record keeping. This initiative seeks to clarify the broadband market landscape and enhance regulatory efforts. With Telstra reselling Starlink services and the public encouraged to express their opinions, the ACCC is preparing to unveil a revised RKR by September.

Q&A

Q: What motivates the ACCC’s interest in Starlink’s customer growth?

A:

The ACCC’s goal is to effectively monitor and regulate the broadband market. By bringing Starlink under its RKR, the ACCC can collect thorough data on internet services and usage, ensuring fair competition and protecting consumer interests.

Q: What is the Internet Activity Record Keeping Rule (RKR)?

A:

Established in 2018, the RKR requires telecom companies to submit detailed information about their broadband offerings. This rule was initiated to address the data gap created when the Australian Bureau of Statistics (ABS) discontinued its broadband statistics collection.

Q: In what ways has Starlink’s growth influenced the Australian broadband landscape?

A:

Starlink’s swift expansion, spurred by transitions from traditional services and its partnership with Telstra, has made it a pivotal entity in the satellite internet arena. This development has prompted the ACCC to pursue more comprehensive data to better understand market dynamics.

Q: What forthcoming actions will the ACCC take regarding the proposed changes?

A:

The ACCC has opened the stage for public comments on the proposed changes until the month’s end. After reviewing the feedback, the commission plans to release a revised RKR by September, which will encompass Starlink and other LEOsat-based services.

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Australian Governments Embrace Microservices Over Traditional Systems

In the next five years, government operations could predominantly utilize agile microservices architectures, stated a prominent official from a Commonwealth agency at a recent assembly of peers.

Transitioning from Traditional to Microservices

“We are transitioning from a traditional tech framework to a collection of microservices,” Peter O’Halloran, chief digital officer of the Australian Digital Health Agency, conveyed during last month’s Tech in Gov conference in Canberra. This movement towards software systems built from targeted, manageable code segments is transforming governmental IT operations.

This trend is also visible in procurement activities. With dwindling budgets, escalating expectations, and cybersecurity concerns, Australian governments are searching for straightforward, ‘bite-sized’ technology solutions from nimble enterprises.

“The era of huge IT projects costing billions is over,” O’Halloran remarked. “Those days are behind us — and that’s likely a positive change.”

Modernization Challenges

O’Halloran highlighted that it is essential for government to modernize its systems, especially as disruptors like artificial intelligence (AI) and increasing citizen demands press agencies amid shrinking IT budgets. “Government was among the first to digitize numerous processes … thus, we carry a substantial amount of tech debt,” he stated during a panel discussion launching TechBest’s Public Sector Tech Report.

His observations echoed findings from the TechBest report, which indicated that, despite Australia’s impressive fifth place in the OECD’s 2023 Digital Government Index, two decades of legacies now hinder its future transformation.

Breaking Down IT Systems

To address these challenges, the public sector, including ADHA, aims to “break down” its IT systems, gradually dismantling legacy, traditional setups while reusing the same microservices across various agencies, O’Halloran explained. “You keep utilizing that function for similar applications so that over time, you create a singular tool for functions like authentication or user management. And keep enhancing those so that each time you secure funding for a new system, you can integrate with pre-existing elements you’ve modernized.

“After five years, you might realize, ‘Wow, our traditional tech architecture is halved’.” He expressed that the “next four or five procurements” for ADHA are pivotal: “And we’ll continue this on an annual basis until we eliminate the outdated tech debt we carry.”

New IT Philosophy Opens Doors for SMBs

A significant outcome of this newfound IT awareness is that smaller, agile companies previously excluded from large-scale government IT contracts can now compete for projects. IT market analyst, Gartner, noted that Australian governments could allocate as much as $27 billion for IT this year — about 60 percent at the federal level — with an annual increase of approximately 10 percent, making it collectively Australia’s largest purchaser.

O’Halloran mentioned that agencies are now open to engaging smaller, innovative suppliers with expertise in specific technologies. “We are trying to expand our supply base – looking for small enterprises that provide innovation as well as larger firms with experience in diverse products,” he stated. “Our goal is to unite the sector, harnessing innovation from all.”

Natalie Legg, CEO of Canberra systems integrator A23 and a former senior project manager at Treasury, shared O’Halloran’s perspective. She proposed that increased opportunities for smaller Australian enterprises could be a silver lining amid tightening government budgets.

“Large projects typically lead to a shortlist of just five companies capable of executing them. And we’ve seen — we are aware — of the consequences that result from this.”

Legg articulated that government agency buyers should demand evidence of competency from their suppliers: “Who has successfully executed that ‘task’ previously?” She added, “We rarely question: ‘Did they accomplish the ‘task’ they were engaged to deliver? Is it the ‘Emperor’s New Clothes’; are people ignoring the naked project in the room?”

She advised agencies to, “invest in small, agile firms that excel in these specific tasks and make that their primary focus.”

Predictions for Government Tech in 2024 – Insights Beyond AI

Gartner highlights that the emerging technologies for government procurement include adaptive security, digital identity, digital platform responsiveness, programmatic data management — alongside AI. The latter is particularly relevant for government leaders, as AI offers enhanced service delivery through various applications like chatbots, apps, and improved cybersecurity, yet agencies need personnel with advanced skills to effectively implement it.

O’Halloran stated that ADHA is retraining individuals with hands-on healthcare experience for digital roles. “They may not become expert programmers [but] as business analysts, change facilitators, and service designers, they are exceptional; they grasp our environment,” O’Halloran expressed. “Hence, I’m aiming to avoid recruitment from other organizations and instead cultivate our workforce … through individuals making mid-career transitions.”

Marcus D’Castro praised the public sector for its proactive stance compared to private sector counterparts, as it braces for an AI-driven future. “One area that stands out is data management — the consolidation, optimization, access, security, governance of data,” mentioned D’Castro, general manager at Nomura Research Institute (NRI).

“The old adage, ‘garbage in, garbage out’ has never been more applicable — if you supply Generative AI poor data, expect poor results.” He elaborated that the public sector’s approach to archival management places it “in a favorable position” to capitalize on upcoming opportunities. “The technical aspects are relatively straightforward; preparing your data to be ready and accessible is the more challenging endeavor.”

Summary

The Australian government is strategically shifting from traditional IT systems to microservices-based architectures, motivated by the need for adaptability, financial constraints, and escalating cybersecurity challenges. This transformation allows smaller, agile firms to secure government contracts and fosters a more innovative IT atmosphere. Focus on emerging technologies like AI, adaptive security, and digital identity are essential for future government IT investments.

Q: What are the primary drivers for the transition from traditional systems to microservices?

A: The transition is motivated by the necessity for adaptability, financial limitations, and increasing cybersecurity risks. Microservices facilitate more straightforward and versatile systems that can be easily modified and expanded.

Q: What impact does this shift have on smaller enterprises?

A: Smaller, agile firms that were previously excluded from comprehensive government contracts can now successfully pursue projects. This creates opportunities for innovation and diversity in government IT initiatives.

Q: Which emerging technologies are government agencies concentrating on?

A: Government agencies are emphasizing adaptive security, digital identity, digital platform agility, programmatic data management, and AI. These technologies promise significant advancements in service delivery.

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Australian Unity’s Careful AI Integration: A Pragmatic yet Effective Strategy

Quick Read

• Australian Unity has moved seven AI initiatives into production from 78 potential use cases.
• The organization employs a reserved strategy towards AI integration due to its cautious nature.
• A significant AI resource, BigID, assists in identifying and managing sensitive data across different departments.
• Distinct data management regulations are in place across Australian Unity’s various sectors.

The Thoughtful Embrace of AI at Australian Unity

Australian Unity, a member-owned entity operating in banking, financial advisory, retirement living, and private health insurance, has successfully deployed seven AI applications from a total of 78 recognized opportunities. During the Gartner Data & Analytics Summit, general manager of data and analytics, Craig Rowlands, announced this achievement.

Rowlands pointed out that the organization traditionally takes a conservative stance and is proceeding with AI integration judiciously. “For us, typically we would look to do things in-house first of all, make sure that we’ve got them to an appropriate level before sharing them wider with members and customers,” Rowlands mentioned.

AI Integration Process

The strategy for AI integration at Australian Unity employs a ‘funnel’ methodology. Currently, 78 use cases are under examination, with seven successfully creating value. The other initiatives are at various phases, from business case formulation to minimum viable product (MVP) progression towards production readiness.

BigID: An Essential AI Resource

A significant AI resource employed is BigID, a machine learning-powered tool that scans the organization’s realm for sensitive information. This encompasses personally identifiable information, health records, financial details, commercially sensitive information, and intellectual property.

Rowlands clarified that BigID allows organizations to pinpoint sensitive data in both originating systems and data replicas within the environment. Recently, it enabled the identification of sensitive data in a newly created folder on a shared drive, thereby facilitating remediation actions.

Data Management Across Varied Operations

The diverse operations of Australian Unity require distinctly tailored data management and lifecycle regulations. For example, the retention protocols for health insurance data vary significantly from those applicable to wealth management data. The utilization of AI tools like BigID aids in complying with these diverse mandates, ensuring adherence and data integrity across all divisions.

Conclusion

Australian Unity’s measured yet tactical method to AI integration has led to the successful deployment of seven AI initiatives out of 78 identified opportunities. By leveraging tools such as BigID for sensitive data management and following various data regulations across its diverse operations, the organization is making meaningful advancements in harnessing AI technology.

Q&A

Q: Why is Australian Unity prudent regarding AI adoption?

A: The organization has a history of risk aversion, favoring the development and refinement of AI solutions internally before broader implementation to ensure they meet established standards.

Q: What does the ‘funnel’ strategy involve?

A: The funnel strategy includes assessing 78 AI use cases, with seven already delivering value and the rest in various phases of development, ranging from conception to MVP and readiness for production.

Q: In what ways does BigID assist Australian Unity?

A: BigID is a machine learning-based tool that identifies sensitive data, aiding in its remediation and ensuring compliance with different data management protocols across the organization’s sectors.

Q: What varieties of data does BigID identify?

A: BigID is capable of identifying multiple types of sensitive information, including personally identifiable information, health data, financial records, commercially sensitive data, and intellectual property.

Q: How does Australian Unity handle data across its various sectors?

A: The organization utilizes AI tools like BigID to comply with distinct data management and lifecycle regulations required by its varied operations, including health insurance and wealth management.

Q: What are the next steps for the remaining AI projects?

A: The remaining AI initiatives are progressing through different development stages, evolving from business case formulation to MVP advancement and ultimately towards production rollout.

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CrowdStrike Confronts Lawsuit from Shareholders Following Significant Software Disruption

Class Action Lawsuit Initiated Against CrowdStrike

Shareholders from cybersecurity firm CrowdStrike have launched a class action lawsuit in the federal court of Austin, Texas. They claim that the company deceived them regarding the strength of its software testing, which led to a severe outage on July 19, affecting over 8 million computers around the globe.

Consequences for CrowdStrike’s Valuation

Following the outage, CrowdStrike’s share price dropped by 32% within 12 days, wiping out an astonishing US$25 billion (AU$38.5 billion) from its market capitalization. This decline has led to a more thorough investigation into the company’s claims regarding the dependability of its technology.

CEO and CFO Included in the Lawsuit

CEO George Kurtz and CFO Burt Podbere are listed as defendants in this legal action. The case, brought forth by the Plymouth County Retirement Association of Plymouth, Massachusetts, seeks unspecified damages for holders of CrowdStrike Class A shares between November 29, 2023, and July 29, 2024.

Delta Air Lines Affected

Delta Air Lines encountered major disruptions due to the outage, with CEO Ed Bastian stating that the event cost the airline US$500 million. This amount encompasses lost revenues, compensation, and lodging for passengers left stranded.

CrowdStrike’s Reaction

In an official statement, CrowdStrike has indicated its intention to “vigorously defend the company,” claiming the lawsuit is unfounded. The organization’s reputation for its cybersecurity offerings is currently under scrutiny as it grapples with these legal hurdles.

Conclusion

CrowdStrike finds itself at a pivotal moment as it copes with the aftermath of a significant software disruption that has resulted in substantial financial losses and legal ramifications from its shareholders. With additional lawsuits likely on the way, the company’s capacity to reassure investors and restore confidence will be critical.

Q&A

Q: What led to the CrowdStrike disruption?

A: The disruption was a result of a flawed software update that affected services across various sectors, including airlines, banks, hospitals, and emergency services.

Q: What was the decline in market value for CrowdStrike?

A: The market value of CrowdStrike fell by US$25 billion (AU$38.5 billion) following the outage and the consequent drop in share prices.

Q: Who are the parties involved in the lawsuit?

A: The parties involved include CrowdStrike’s CEO George Kurtz and CFO Burt Podbere.

Q: What could be the repercussions for CrowdStrike’s business?

A: Beyond the financial impacts and legal battles, this incident could adversely affect CrowdStrike’s reputation and investor trust, possibly triggering further lawsuits.

Q: How did Delta Air Lines react to the disruption?

A: Delta Air Lines has sought significant legal representation by hiring renowned attorney David Boies to pursue damages, citing a US$500 million loss due to the disruption.

Q: What is CrowdStrike’s position regarding the lawsuit?

A: CrowdStrike maintains that they believe the lawsuit is without merit and that they will defend themselves vigorously.

Q: Could more lawsuits arise against CrowdStrike?

A: There is a likelihood of additional lawsuits emerging as shareholders and impacted parties pursue compensation for their losses.

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Brief Overview

• Progressive organizations in the US, along with Democratic Senator Elizabeth Warren, have called on the US Department of Justice (DOJ) to investigate Nvidia due to competition issues.
• Nvidia commands a significant share of the AI chip market, controlling approximately 80% of it.
• There are worries regarding Nvidia’s practice of bundling software with hardware, which may hinder innovation and create customer lock-in.
• Due to surging demand for AI-enabled chips, Nvidia’s market capitalization has risen to US$3 trillion ($4.6 trillion).
• The DOJ has been tasked to monitor possible antitrust investigations concerning Nvidia.
• Nvidia claims its dedication to compliance and transparency within the marketplace.

Progressives Advocate for Nvidia Antitrust Inquiry

US progressive organizations and Democratic Senator Elizabeth Warren have urged the US Department of Justice (DOJ) to examine Nvidia, citing concerns surrounding the company’s leading role in the AI chip market. Nvidia’s market cap has skyrocketed to US$3 trillion ($4.6 trillion) amidst strong demand for chips capable of powering complex generative AI applications.

Worries Regarding Market Supremacy

The correspondence, authored by Demand Progress along with nine other organizations, requested DOJ antitrust head Jonathan Kanter to investigate Nvidia’s corporate conduct. The groups have raised concerns about Nvidia’s bundling of software and hardware—a tactic previously identified by French antitrust regulators as potentially anti-competitive. They argue that this strategy can secure customer loyalty and inhibit innovation, which conflicts with industry standards for cooperation and interoperability.

Regulatory Developments

In June, Reuters reported that US authorities had instructed the DOJ to supervise potential antitrust investigations into Nvidia while the Federal Trade Commission (FTC) concentrates on Microsoft and OpenAI. Nvidia has claimed that it has poured billions into developing AI-capable computing technologies and is committed to fostering new markets and avenues for growth.

Nvidia’s Competitive Standing

Nvidia captures approximately 80% of the AI chip sector, including bespoke AI processors developed by cloud service firms like Google, Microsoft, and Amazon. These chips are usually leased through each provider and not sold directly. When considering only cloud providers’ chips, Nvidia’s portion of the market is nearly 100%, enabling the company to record gross margins ranging from 70% to 80%.

Political and Economic Apprehensions

Senator Elizabeth Warren has expressed significant concerns regarding Nvidia’s market dominance, cautioning that permitting an individual firm to control the global AI future entails considerable economic risks. According to Kanter, DOJ antitrust officials are particularly wary of market bottlenecks that could be utilized to exclude competitors.

Conclusion

Progressive groups in the US and Senator Elizabeth Warren are advocating for an antitrust investigation into Nvidia due to its prevailing position in the AI chip industry. Concerns have been raised about Nvidia’s bundling strategies, which critics argue contribute to customer lock-in and inhibit innovation. The DOJ has been assigned to manage possible antitrust investigations, while Nvidia asserts its dedication to an open market and compliance with regulations.

Q: What is the main issue raised by US progressives and Senator Elizabeth Warren?

A: The main issue is Nvidia’s dominant role in the AI chip market and its business strategies, such as combining software and hardware, which may lead to customer lock-in and hinder innovation.

Q: What portion of the AI chip market does Nvidia control?

A: Nvidia controls around 80% of the AI chip market. Without including custom AI processors produced by cloud service companies, Nvidia’s market share nears almost 100%.

Q: What measures have US regulators taken thus far?

A: US regulators have instructed the DOJ to monitor potential antitrust investigations into Nvidia, while the FTC is concentrating on entities like Microsoft and OpenAI.

Q: How has Nvidia responded to these allegations?

A: Nvidia has claimed it has invested billions in advancing AI-capable computing technologies and is dedicated to expanding new markets and growth opportunities, asserting its commitment to legal compliance and market transparency.

Q: What economic dangers has Senator Warren highlighted?

A: Senator Warren pointed out that if a single company serves as the gatekeeper to the global AI future, it could present significant economic dangers, potentially suppressing competition and innovation.

Q: What might result from an antitrust inquiry into Nvidia?

A: Possible results could include regulatory actions aimed at enhancing market competition, enforcing adherence to antitrust regulations, and ensuring equitable business practices.

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Suncorp Bolsters Risk Strategies Amid Growing AI Aspirations

Quick Read

• Suncorp updates its AI governance and risk management in response to the rise of generative AI.
• Emphasis on internal AI projects to establish foundational capabilities.
• Implementation of federal AI ethics principles for risk management.
• Partnership with IBM on AI applications and governance strategies.

Suncorp’s AI Evolution

Suncorp Group has been utilizing artificial intelligence (AI) technologies like machine learning and robotic process automation (RPA) to streamline operational procedures. This evolution has been underpinned by governance structures and risk management strategies that have effectively dealt with prior AI initiatives.

Generative AI and Growing Aspirations

Adam Spencer, Executive Manager of Enterprise and Strategic Risk, emphasized that the emergence of generative AI (GenAI) has prompted Suncorp to refine its AI governance and risk management strategies. The aim is to ensure safe and responsible AI deployment while facilitating quick technological advancements.

Emphasis on Internal Use Cases

At present, Suncorp is focusing on lower-risk, internally directed GenAI applications. Spencer is of the opinion that beginning with these use cases will allow Suncorp to gain benefits and establish a robust foundation for future, more ambitious AI ventures.

Implementing AI Ethics Principles

Suncorp is putting the federal government’s AI ethics principles into practice to steer its internal discussions and risk assessment activities. These principles encompass various ethical aspects and are being developed into actionable obligations and risk management controls to ensure trustworthy, safe, and equitable AI operations.

Key Risks and Strategies for Mitigation

Spencer pointed out that reliability, safety, and accuracy are fundamental risks that Suncorp aims to tackle in the first instance. Ensuring options for contestability and fairness in AI outcomes is also a priority, allowing customers to question AI-driven decisions if necessary.

Collaboration with IBM

Suncorp and IBM maintain a longstanding collaboration in formulating AI applications leveraging IBM’s Watson technologies. IBM has been actively involved in Suncorp’s initiatives to improve its AI governance and risk management frameworks.

Closing Summary

Suncorp is enhancing its AI governance and risk management to align with its growing AI ambitions, initially concentrating on internal, lower-risk GenAI applications. By adopting and implementing the federal AI ethics principles, Suncorp is establishing a framework for safe and ethical AI usage. The partnership with IBM continues to be a pivotal component of these efforts.

Q: Why is Suncorp revising its AI governance and risk management?

A: Suncorp is revising its AI governance and risk management to keep pace with the rise of generative AI and the company’s goal to expand its AI capabilities in a safe and responsible manner.

Q: What are the initial focus areas for Suncorp’s AI applications?

A: Suncorp is concentrating on internally directed, lower-risk generative AI cases to build foundational capabilities before advancing to more ambitious, customer-centric applications.

Q: How is Suncorp utilising the federal AI ethics principles?

A: Suncorp is employing the federal AI ethics principles as a guideline for internal discussions and risk-mapping processes, converting these principles into actionable obligations and risk management strategies.

Q: What are the key risks Suncorp aims to address with its AI initiatives?

A: The principal risks Suncorp is focused on include reliability, safety, accuracy, contestability, and fairness in AI outcomes.

Q: How is IBM involved in Suncorp’s AI governance and risk management efforts?

A: IBM has been cooperating with Suncorp on AI applications, particularly using Watson technologies, and has been involved in the revision of Suncorp’s AI governance and risk management frameworks.