Nicholas Webb

University of New England Names Permanent Chief Information and Digital Officer

Nicholas Webb on September 12, 2025

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University of New England Appoints New CIDO

Quick Read

William Confalonieri has been named as UNE’s new permanent CIDO starting in early November.
Confalonieri brings significant experience in AI-driven innovation and student-focused service design.
His former positions include CIO and CIDO at Deakin University.
Tim Hume acted as interim CIDO until the end of November.

William Confalonieri Appointed as CIDO at UNE

The University of New England (UNE) has shared the news of William Confalonieri being appointed as its new Chief Information and Digital Officer (CIDO), effective early November. This appointment aligns with UNE’s ongoing efforts to synchronize its strategic vision with the development of AI-enabled technologies and services centered on students.

University of New England welcomes its new CIDO

William Confalonieri (Image credit: UNE)

Confalonieri’s Background and Vision

Recognized for nearly a decade at Deakin University as CIO and subsequently as CIDO, Confalonieri is well-known for integrating AI-fueled innovation within educational systems. His dedication to student-focused service design is anticipated to be crucial in UNE’s forthcoming strategy, with a goal of incorporating AI by 2026 and promoting inclusive, interconnected learning experiences.

Interim Leadership at UNE

Before Confalonieri’s arrival, Tim Hume was the interim CIDO since July, bringing forth his experience as an IT executive at Macquarie University and with the former NSW Department of Family and Community Services. UNE’s decision to onboard a seasoned expert like Confalonieri highlights its commitment to enhancing its digital transformation initiative.

Conclusion

The University of New England’s selection of William Confalonieri as its permanent CIDO represents a significant advancement in its digital journey. With an emphasis on AI and student-centered services, UNE is ready to enrich its educational offerings and global connections.

Q&A Session

Q: Who is the new Chief Information and Digital Officer at UNE?

A: William Confalonieri has been appointed as the new CIDO starting in early November.

Q: What expertise does William Confalonieri bring to UNE?

A: He brings substantial expertise in AI-enabled innovation and student-focused service design.

Q: What was Confalonieri’s prior position?

A: He was previously the CIO and then the CIDO at Deakin University.

Q: Who held the position of interim CIDO before Confalonieri’s appointment?

A: Tim Hume was the interim CIDO prior to Confalonieri’s appointment.

Q: What are UNE’s strategic objectives concerning this appointment?

A: UNE intends to implement an AI strategy by 2026 and provide inclusive, student-centric experiences.

Polestar 5 Unveiled: An Impressive Electric Grand Tourer Featuring 12 ADAS Cameras, Priced for Opulence

Nicholas Webb on September 9, 2025

The Polestar 5 is a premium four-door electric Grand Tourer emphasizing both performance and eco-friendliness.
Key features comprise 12 ADAS cameras, a 112 kWh battery, and an 800 V electrical system for rapid charging.
It showcases Scandinavian minimalism, with aviation-inspired elements to optimize aerodynamics.
Interior amenities include sustainable materials, a four-zone climate control system, and a 21-speaker Bowers & Wilkins sound system.
Pricing starts at A$171,100 for the Dual motor version and A$193,100 for the Performance model.

Exterior Design

The Polestar 5 impresses with its sleek Scandinavian aesthetic, influenced by aviation for enhanced aerodynamics. It features a low front with dual blade headlights and Pixel LED technology. The vehicle displays a streamlined five-metre length with a drag coefficient of only 0.24.

Polestar 5, a stunning electric Grand Tourer featuring cutting-edge design

Interior Design

The interior of the Polestar 5 is defined by a low, angled driving position, a 9-inch driver display, and a 9.5-inch head-up display. The car comfortably seats four, with an option for a fifth seat, employing eco-friendly materials such as flax-based composites and recycled substances.

Tech, Performance and Platform

Powered by a Polestar-specific Android Automotive OS, the Polestar 5 includes features like an 800 V electrical system, Pilot Assist, and a comprehensive safety suite with 12 ADAS cameras. Users can select between two audio systems, and a bonded aluminium platform enhances structural strength.

Powertrain And Punch

The Polestar 5 provides two motor choices: a Dual motor with 550 kW and a Performance variant generating 650 kW. Both configurations are electronically capped at a top speed of 250 km/h, with the Performance version achieving 0-100 km/h in 3.2 seconds. The vehicle supports rapid charging, offering a range of up to 670 km for the Dual motor variant.

Options

The Polestar 5 allows for customization, featuring options such as Nappa leather, multiple colors, and wheel designs for a personalized touch. Prices for these enhancements range from A$0 for standard colors to A$13,000 for luxury interiors.

Price And Availability

Orders for the Polestar 5 will be accepted in Australia starting from 8 September 2025. The Dual motor variant is priced at A$171,100, while the Performance model starts at A$193,100. For additional information, please visit Polestar’s official website.

Summary

The Polestar 5 marks a significant addition to the luxury electric vehicle market, merging Scandinavian design, cutting-edge technology, and eco-friendly materials. It is positioned to compete vigorously against rivals with its performance and sustainable focus.

Q: What are the main features of the Polestar 5?

A: The Polestar 5 features a Scandinavian aesthetic, 12 ADAS cameras, an 800 V electrical architecture, and emphasizes sustainability through recycled materials.

Q: How fast can the Polestar 5 charge?

A: The Polestar 5 can charge from 10-80% in a mere 22 minutes using a compatible DC charger, facilitated by its 800 V architecture.

Q: What is the driving range of the Polestar 5?

A: The Dual motor version provides a range of up to 670 km, while the Performance variant can cover up to 565 km on a full charge.

Q: What customization options are available for the Polestar 5?

A: Buyers can select from a variety of interior materials, paint options, and wheel designs to tailor their vehicle.

Q: What is the starting price for the Polestar 5 in Australia?

A: The starting price for the Polestar 5 Dual motor is A$171,100, with the Performance variant beginning at A$193,100.

Q: When will the Polestar 5 be available in Australia?

A: The Polestar 5 will be available for order starting on 8 September 2025.

North Korean Cybercriminals Utilize Fraudulent Employment Opportunities to Seize Cryptocurrency

Nicholas Webb on September 6, 2025

The Cryptocurrency Heist by North Korean Hackers: Decoding Fake Job Offers

Quick Overview

North Korean hackers exploit fake job listings to target professionals in the cryptocurrency sector.
These hackers impersonate well-known companies on platforms such as LinkedIn and Telegram.
Victims are tricked into downloading harmful software disguised as job assessments.
Substantial cryptocurrency thefts due to these strategies, aiding North Korea’s weapons initiatives.
Cybersecurity specialists caution about the advanced and changing methods employed.

Introduction

Increasingly, North Korean hackers are focusing on the cryptocurrency field with bogus job offers to abscond with digital currencies. This rising hazard has prompted job seekers to be cautious of possible fraud when interacting with recruiters, particularly on sites like LinkedIn and Telegram.

North Korean fake job offers targeting cryptocurrency industry

Recognizing the Danger

Carlos Yanez, a business development leader at Global Ledger, remarks on the prevalence of these scams within blockchain communities. Cybersecurity companies SentinelOne and Validin have published findings on this persistent danger, emphasizing the increasing complexity of these illicit tactics.

Effects on the Sector

Reports indicate that North Korean hackers have swiped at least US$1.34 billion in cryptocurrency in the last year, with the stolen funds purportedly backing Pyongyang’s sanctioned weapons programs. These scams often involve impersonation of recruiters from established firms to entice victims into downloading harmful software.

Documented Incidents

Numerous occurrences have been recorded where individuals were contacted by fraudulent recruiters. Victims are frequently requested to download applications or record videos, resulting in the theft of cryptocurrency from their digital wallets.

Measures to Counter the Scams

Businesses like Robinhood and Kraken have initiated efforts to shut down deceptive web domains and inform potential targets. LinkedIn and Telegram are also active in eliminating fraudulent accounts and scams from their platforms.

Conclusion

The deployment of fake job offers by North Korean hackers poses a grave risk to the cryptocurrency sector. By masquerading as recruiters from trusted firms, they exploit unwary individuals to siphon off cryptocurrency, reportedly funding illicit operations in North Korea.

FAQs

Q: How do these fabricated job offer scams generally operate?

A: Scammers impersonate recruiters from respected companies, typically reaching out to victims via LinkedIn or Telegram, enticing them into downloading harmful software masquerading as job assessments.

Q: What precautions can individuals take to safeguard themselves?

A: Be vigilant regarding unsolicited job offers, validate recruiter identities, steer clear of downloading software from unfamiliar sources, and utilize secure platforms for interviews.

Q: How significant is the financial impact of these scams?

A: Estimates suggest that North Korean hackers have unlawfully acquired at least US$1.34 billion in cryptocurrency, denoting a substantial financial consequence for the sector.

Q: What steps are companies and platforms implementing to tackle this problem?

A: Firms like Robinhood, Kraken, LinkedIn, and Telegram are proactively shutting down fraudulent accounts and domains while advising users to stay alert.

Q: Are there any indicators that a job offer could be fraudulent?

A: Warning signs include demands to download software, the use of obscure websites for assessments, and reluctance to hold interviews on well-established platforms like Zoom or Google Meet.

Fetch TV Concludes Four-Year Price Hold with Music-Oriented Channel Growth

Nicholas Webb on September 4, 2025

Fetch TV introduces new channels amid subscription price hikes

Fetch TV has announced the launch of six new channels along with the integration of the Crunchyroll anime streaming service, coupled with its initial subscription price increases since 2021. The Australian pay-TV service revealed that these updates will go live from 1 September, which will affect all premium channel packages.

Fetch TV Broadens Channel Selection Amid Pricing Changes

Fetch TV, a widely-known Australian pay-TV service, has revealed an exciting enhancement to its channel offerings alongside a pricing overhaul. This marks the first increase in pricing since 2021. Beginning on 1 September, the update includes the addition of six fresh channels and the incorporation of Crunchyroll anime streaming service, although this will involve an additional subscription cost.

Quick Overview

Fetch TV adds six new channels, featuring Moonbug and Declassified.
Integration of Crunchyroll anime streaming service, requiring a separate subscription.
First price increase for subscriptions by Fetch TV since 2021.
New channel packages provide diverse content, covering music and military history.
Pricing changes stand out compared to frequent hikes from competitors.

New Channel Offerings

Moonbug Kids Channel

The Moonbug Kids Channel delivers cherished children’s programming such as CoComelon, Blippi, and Little Angel to Australian viewers in a commercial-free setting. This represents the inaugural dedicated Moonbug channel in the nation, offering a secure and engaging environment for young audiences.

Declassified Military History

Declassified features compelling documentaries about warfare, military strategies, and intelligence activities. Exclusively available on Fetch TV, this channel appeals to history buffs with a strong interest in military stories.

Stingray Music Channels

Fetch TV’s new Stingray music channels comprise four genre-specific selections: Stingray Loud (rock), Stingray Retro (classic hits), Stingray Country, and Stingray Hits. Each channel presents 24-hour music programming to cater to varied musical preferences.

Crunchyroll Streaming Integration

The Crunchyroll app offers access to over 39,000 anime episodes from more than 1,600 titles, including fan-favorite series like One Piece, JUJUTSU KAISEN, and My Hero Academia. However, accessing this content necessitates an additional subscription fee, ranging from A$10.99 to A$13.99 monthly.

Pricing Changes

Fetch TV’s pricing restructure results in most channel packages increasing to $7.99 per month for Vibe, Knowledge, Variety, and Kids packs. The Ultimate Pack now costs $24.99 per month, while the Entertainment Pack is $17.99 per month. The Movie Box package remains competitively priced at $2.99 monthly.

Fetch TV CEO Dominic Arena stated that the investment in fresh content underscores the company’s dedication to providing excellent value and a wide entertainment range for Australian families. Nonetheless, the pricing adjustments have provoked mixed responses among subscribers, with some questioning the worth of the new music-oriented lineup.

Industry Landscape

The timing of Fetch TV’s price adjustment contrasts with several increases by major streaming rivals like Netflix, Stan, and Disney+ during the same timeframe. Industry analysts note Fetch TV’s relatively stable rates amidst rising content licensing costs and inflationary pressures experienced by competitors.

Nicolas Eglau, Managing Director at Moonbug Entertainment, expressed enthusiasm for the debut of the first Moonbug Channel in Australia, highlighting the chance to share beloved children’s content with a broader range of families.

Anime Integration for Expanding Fanbase

Given the growing anime fanbase in Australia, the Crunchyroll integration addresses this desire, providing fans with easier access to leading Japanese anime titles. Terry Li of Crunchyroll praised Australia’s enthusiastic anime community, underscoring Fetch TV’s contributions to delivering exceptional anime experiences to local viewers.

Conclusion

Fetch TV’s channel expansion and pricing modifications signify a noteworthy change in its service offerings. While it presents a variety of new content options, the changes have garnered mixed reactions from subscribers. As Fetch TV aims to solidify its position against streaming giants, it navigates the complexities of pricing strategies and content curation.

Q: What new channels has Fetch TV rolled out?

A: Fetch TV has launched six new channels, among them Moonbug for kids, Declassified for military history, and four Stingray music channels spanning various genres.

Q: How does the Crunchyroll integration function?

A: Fetch TV now incorporates the Crunchyroll anime streaming service, but accessing it requires a separate subscription fee of A$10.99 to A$13.99 monthly.

Q: What are the updated subscription costs for Fetch TV’s channel packages?

A: The Vibe, Knowledge, Variety, and Kids packs are now $7.99 per month, the Ultimate Pack is priced at $24.99, the Entertainment Pack at $17.99, while the Movie Box stays at $2.99 monthly.

Q: How have subscribers responded to the price hikes and new channels?

A: Subscriber feedback has been varied, with some expressing dissatisfaction over the price increases and questioning the value of the new music-centric channel lineup.

Q: How does Fetch TV’s pricing compare to that of its competitors?

A: Fetch TV’s pricing adjustment marks its first change in four years, contrasting with the multiple hikes experienced by competitors like Netflix, Stan, and Disney+ in the same timeframe.

Q: What is the importance of the Moonbug Channel’s launch in Australia?

A: The launch of the Moonbug Channel is significant as it introduces the first dedicated Moonbug channel on Australian television, providing popular children’s content in a commercial-free format.

Tesla FSD (Supervised) Now Manages Melbourne’s Famous Hook Turns

Nicholas Webb on September 3, 2025

Fast Overview

Tesla FSD (Supervised) effectively manages Melbourne’s intricate hook turns.
The system enables safe movement even in the presence of trams.
Hook turns are performed by turning right from the left lane.
Tesla’s FSD technology greatly surpasses other ADAS solutions in Australia.
Drivers must stay prepared to take control during complicated maneuvers.

Grasping Melbourne’s Distinct Hook Turns

For those who are not aware, hook turns represent a distinct traffic regulation in Melbourne, tailored to support the city’s tram system. To execute a right turn across tram lines, drivers must first shift to the left lane and wait for the correct signal prior to completing the turn.

Tesla FSD navigates Melbourne's hook turns

Tesla’s Strategy for Challenging Driving Scenarios

Tesla has consistently led the charge in autonomous driving innovation, and its FSD (Supervised) system exemplifies this. The company acknowledged that successfully maneuvering through Melbourne’s hook turns would serve as a key evaluation of its system’s effectiveness.

Evaluating Tesla’s FSD on Melbourne’s Streets

In a recent assessment, Tesla’s FSD system showcased its ability to execute a hook turn. As the car neared the intersection, it signaled a right turn from the left lane, adhering to the specific procedures necessary for hook turns. The system adeptly navigated through the intersection, poised to yield to any approaching trams.

What Makes Tesla Unique in the Australian Market

Tesla’s FSD system is distinctly more sophisticated compared to other Advanced Driver Assistance Systems (ADAS) offered in Australia. Numerous competitors have yet to equal the functionalities exhibited by Tesla, especially in intricate urban settings such as Melbourne.

Conclusion

Tesla’s FSD (Supervised) system is demonstrating its capabilities by adeptly handling Melbourne’s difficult hook turns, highlighting its ability to navigate complex traffic situations. With a significant advantage over other ADAS technologies in Australia, Tesla continues to redefine the frontiers of autonomous driving innovation.

Q: What constitutes a hook turn?

A:

A hook turn is a traffic maneuver utilized in Melbourne to facilitate tram operations. Drivers execute a right turn from the left lane, yielding to trams before completing the turn.

Q: How does Tesla’s FSD manage hook turns?

A:

Tesla’s FSD system indicates a right turn from the left lane and waits for the correct signal before finishing the turn, prepared to give way to any trams.

Q: Are other ADAS systems in Australia equipped to manage hook turns?

A:

At present, Tesla’s FSD system outperforms other ADAS systems in Australia, particularly in tackling complex situations like hook turns.

Q: Should drivers maintain vigilance while utilizing Tesla’s FSD?

A:

Absolutely, drivers are advised to remain vigilant and ready to take control, especially during intricate manoeuvres such as hook turns.

NSW Digital Minister Urges PEXA to Improve Outage Reporting

Nicholas Webb on September 3, 2025

Brief Overview

The NSW Digital Minister is calling for PEXA to enhance reporting on outages and resolve issues more swiftly.
PEXA documented 92 outages in 2024; 10 from internal sources, with the rest stemming from outside network problems.
In 2025, 35 notable disruptions occurred; 15 were internal, while 20 were external.
Reforms in interoperability are intended to boost competition in electronic conveyancing.
These reforms were on hold in 2024 due to banking apprehensions, but resumed in February 2025.

Enhancements in PEXA’s Outage Reporting

The NSW Minister for Customer Service and Digital Government, Jihad Dib, has requested that electronic conveyancing provider PEXA Group improve their incident reporting and hasten the resolution process for service outages. Dib recently convened with the ASX-listed company to discuss the transparency issues related to service interruptions over the past 19 months.

Causes of Service Interruptions

PEXA reported 92 outage events in 2024, with 10 attributed to internal matters, while the remaining were associated with external networks such as banks and land registries. For 2025, there were 35 major service interruptions noted, with 15 from internal concerns and 20 related to third-party networks.

Enhancing Communication and Reaction

During a NSW budget estimates hearing, Dib highlighted the critical need for improved communication and faster response times, pointing to regular updates from the Registrar General regarding outages. He underscored the necessity of differentiating PEXA’s obligations from issues stemming from third parties, a point recognized by PEXA.

Reform in Interoperability and Market Dynamics

Dib’s remarks align with the ongoing initiatives aimed at boosting competition in electronic conveyancing through the interoperability program. This initiative, spearheaded by the Australian Registrars National Electronic Conveyancing Council (ARNECC), is designed to establish links between electronic lodgement network operators (ELNOs) such as PEXA and Sympli, and banks involved in real estate transactions.

Obstacles and Future Outlook

The reform was halted in June 2024 due to concerns from the banking sector, but it resumed in February 2025, with expected findings due next month. Dib acknowledged the market challenges and expressed interest in a cross-functional ministerial forum on e-conveyancing, advocating for increased federal participation.

Conclusion

PEXA is being urged by the NSW government to better manage its service outages and increase transparency in its reporting practices. As the reforms in the e-conveyancing domain continue to develop, the emphasis remains on enhancing competition and ensuring reliable service.

Q: What is the primary issue regarding PEXA’s service?

A: PEXA has encountered a number of service outages, primarily caused by both internal and external network issues.

Q: How many outages did PEXA experience in 2024 and 2025?

A: For 2024, PEXA reported 92 outages, while there have been 35 significant disruptions recorded in 2025 to date.

Q: What does the interoperability program entail?

A: The interoperability program is designed to forge connections between electronic lodgement network operators and banks to enhance competition within the e-conveyancing sector.

Q: What led to the pause in the reform in 2024?

A: The reform was put on hold due to concerns raised by the banking sector, but it resumed in February 2025.

Q: What are the expectations for the upcoming review results?

A: The review results are anticipated to clarify the current condition of the e-conveyancing market and guide future actions.

Q: How is PEXA addressing the concerns of the government?

A: PEXA is engaging in inquiries and regulatory reviews to showcase the value of its offerings and tackle the concerns raised by the government.

Tesla Introduces FSD (Supervised) in Australia: A First for Right-Hand Drive Countries

Nicholas Webb on August 29, 2025

Tesla introduces FSD Supervised in Australia: A milestone for right-hand drive regions

Brief Overview

Tesla rolls out FSD (Supervised) in Australia, marking a first for right-hand drive areas.
The Australian launch follows rollouts in the US, Canada, Mexico, Puerto Rico, and China.
FSD (Supervised) necessitates driver oversight and is not fully autonomous.
Tesla’s FSD upgrade is priced at A$10,100, with a potential subscription option forthcoming.
New functionalities include automatic cornering and navigating roundabouts.
HW4 vehicles receive priority for the FSD (Supervised) software upgrade.

Overview

Tesla has officially rolled out its Full Self Driving (FSD) (Supervised) feature in Australia, representing the first availability of this technology in a right-hand drive setting. This release follows the successful deployment of the technology in various left-hand drive markets, such as the US and China.

FSD Australian Insights

In Australia, Tesla fans have been anticipating the FSD upgrade, available for purchase since 2019. The rollout focuses on HW4 vehicles, which may disappoint earlier adopters with HW3 systems. These users are assured of a complimentary hardware upgrade, although a timeline has yet to be established.

To utilize FSD (Supervised), vehicles must install the 2025.32 software update, which encompasses the most current versions of the FSD software.

Early Access Initiative

Tesla is taking a careful approach with a select number of Australian Tesla owners invited to the Early Access Initiative. This strategic rollout is designed to guarantee the technology adheres to safety standards before a wider release.

Although some may feel annoyed by the limited initial rollout, it coincides with Tesla’s plan to fine-tune the technology using real-world insights.

FSD (Supervised) Features

FSD (Supervised) enhances the basic Autopilot functions by integrating features like automatic cornering, roundabout navigation, and managing roads without lane markings. These improvements bring the self-driving experience closer, though driver supervision is still required.

Current users report that intervention is infrequently necessary, highlighting the software’s effectiveness and dependability.

Market Consequences

Tesla’s launch in Australia is a crucial advancement for right-hand drive markets, potentially setting the stage for further expansion into nations such as Japan and the UK. The company’s dominance in autonomous driving technology continues to establish industry standards, with competitors yet to provide comparable solutions in Australia.

Conclusion

Tesla’s release of FSD (Supervised) in Australia is a historic event for right-hand drive markets, offering advanced driver assistance functionalities to Tesla owners. While access at the onset is limited, the technology is poised to transform driving experiences, with future updates anticipated to further refine its capabilities.

Q: What distinguishes FSD (Supervised) from standard Autopilot?

A: FSD (Supervised) includes advanced features such as automatic cornering and roundabout navigation, surpassing the abilities of standard Autopilot, but still necessitates driver oversight.

Q: How can Australian Tesla owners obtain FSD (Supervised)?

A: Access starts with Tesla’s Early Access Initiative for chosen users, with a broader rollout expected following assessments of safety and performance.

Q: Which vehicles qualify for the FSD (Supervised) update?

A: Initially, HW4 vehicles will receive the software update, while HW3 owners are guaranteed a hardware upgrade for complete functionality.

Q: Will there be any extra costs for FSD (Supervised) in Australia?

A: The upgrade costs A$10,100, with options for existing Enhanced Autopilot owners to update by paying the difference. A subscription model might also be introduced.

Q: What future growth is anticipated for Tesla’s FSD in right-hand drive markets?

A: Following the successful launch in Australia, Tesla may extend FSD (Supervised) to other right-hand drive nations like Japan and the UK.

Swinburne University Implements DocuSign Throughout the Entire Organization

Nicholas Webb on August 28, 2025

Brief Overview

Swinburne University streamlines e-signature workflows utilizing DocuSign.
DocuSign rollout to encompass 21 operational areas by the end of the year.
Notable efficiency improvements with faster document processing durations.
Seamless integration with current platforms such as Workday, ServiceNow, and Salesforce.
Plans for the future include proactive contract oversight through AI-driven solutions.

Revamping Document Handling at Swinburne University

Swinburne University implements DocuSign for e-signature workflows

Kosta Nicolaou from Swinburne University.

Swinburne University is transforming its document management by incorporating DocuSign throughout the organisation. First introduced in May within the people and culture sector, the university intends to broaden e-signature functionalities to 21 operational areas before the year concludes.

Enhancing the Onboarding Experience

Digital solutions manager Kosta Nicolaou emphasized the benefits of DocuSign at the Momentum conference. The primary rollout aimed at improving the onboarding experience, cutting the contract processing time for new recruits from six days to less than two days. This enhancement not only improves the onboarding experience but also offers hiring managers more confidence regarding start dates.

Broader Organisational Benefits

In addition to onboarding, DocuSign has been effectively integrated into processes for research, procurement, property services, and student housing documentation. This adoption has significantly decreased document processing times, particularly in research collaborations, from 18 days to under two days, positively impacting cash flow and business sustainability.

Widening DocuSign’s Presence

With over 15 additional stakeholder groups showing interest, Swinburne is set to expand DocuSign’s implementation into other domains. Nicolaou also envisions utilizing DocuSign’s intelligent agreement management (IAM) for proactive contract oversight, facilitating efficient information management and prompt action.

Connecting with Existing Platforms

Swinburne intends to link DocuSign with platforms including Workday, ServiceNow, and Salesforce. These integrations are designed to enhance document workflows across human resources management, finance, procurement, and client relationship management, thus boosting overall organisational efficiency.

Conclusion

The integration of DocuSign at Swinburne University marks a significant move toward modernizing its administrative practices. By decreasing processing durations and enhancing efficiency, the university is establishing a standard for digital transformation within the education sector.

Questions & Answers

Q: What led Swinburne University to adopt DocuSign?

A: The initiative was taken to boost efficiency and minimize processing durations across different functions, beginning with the onboarding process.

Q: What effects has DocuSign had on the university’s research documentation?

A: The integration has cut the document processing time from 18 days to under two days, enabling quicker project initiations and enhancing cash flow.

Q: What are Swinburne’s future objectives for DocuSign?

A: Swinburne plans to utilize DocuSign’s AI-driven tools for proactive contract management and continue integrating it with platforms like Workday, ServiceNow, and Salesforce.

Q: How many areas will implement DocuSign by year-end?

A: The university aims to implement DocuSign across 21 operational areas by the end of the year.

Q: What efficiency improvements have been seen with DocuSign?

A: Considerable decreases in document processing durations have been observed, leading to enhanced overall efficiency within the organisation.

UGL Revamps Work Order Planning through Digital Transformation After Securing Significant Electricity Contract

Nicholas Webb on August 25, 2025

UGL’s Digital Revolution in Work Order Management

Quick Overview

UGL implements a digital work order management platform using SAP FSM.
The new system boosts effectiveness and clarity in electricity maintenance tasks.
Power BI integrated for superior reporting and analytics.
Future advancements in automation and AI are anticipated.
Possible growth into additional sectors such as construction.
Cutting-edge data gathering techniques being tested with vehicle cameras.

UGL’s Digital Revamp in Work Order Management

UGL digitized work order management after securing electricity contract

Optimizing Operations with SAP FSM

The engineering services company UGL has initiated a robust digital work order management framework, utilizing SAP field service management (FSM) to improve operations under an electricity maintenance contract in Western Australia. Quality and systems manager Dean Engelbrecht presented the system’s features at the SAP NOW AI summit in Melbourne, emphasizing its function in synchronizing numerous teams statewide to efficiently handle the maintenance and replacement of power poles.

Immediate Monitoring and Intelligent Data Collection

The system enables comprehensive management of work orders, from inception in SAP ECC to planning jobs and dispatching crews. It features a dispatch board for real-time monitoring, permitting back-office teams to track job acceptance, travel, and work conditions through a centralized interface. In the field, digital smart forms are employed for data collection, ensuring proof of completed tasks and streamlining administrative activities.

Improved Reporting and Client Clarity

UGL has embedded sophisticated reporting and analytics capabilities with Power BI, granting clients clear visibility into job advancement and results. This openness has been positively embraced by clients, enhancing trust and collaboration.

Future Opportunities: Automation and AI Integration

In the future, UGL aims to integrate automation within the system to refine job scheduling. This includes utilizing AI capabilities via SAP Joule to further boost productivity. Transitioning from ECC to S/4HANA is planned to facilitate these upgrades.

Innovative Strategies for Asset Maintenance

UGL is also investigating tech-driven methodologies for asset maintenance, including the use of vehicle-mounted cameras for automatic data acquisition of power pole conditions, with the goal of enhancing accuracy and efficiency in identifying and addressing defects.

Conclusion

UGL’s digital transformation in work order management represents a major advancement in enhancing operational efficiency, client clarity, and data management. With ambitions for automation and AI integration, UGL is positioned to broaden its capabilities, potentially influencing other sectors beyond utilities.

Q&A

Q: What is the primary technology defining UGL’s new system?

A: The system is founded on SAP field service management (FSM), interlinked with SAP ECC for complete work order management.

Q: In what way does the system improve client transparency?

A: Clients gain read-only access to real-time dashboards through Power BI, offering clear reporting and analytics of ongoing tasks.

Q: What upcoming enhancements are planned for the system?

A: UGL plans to incorporate automation and AI features, particularly utilizing SAP Joule, to refine job scheduling and operational efficiency.

Q: How is UGL innovating in terms of asset maintenance?

A: UGL is piloting vehicle-mounted cameras for automatic data gathering on power poles, aiming to better defect identification and maintenance precision.

Serco Connects Varied Workforce through ServiceNow-Enabled Platform

Nicholas Webb on August 23, 2025

Fast Overview

Serco introduces the Serco Connect application to enhance contractor connectivity throughout Australia.
This application utilizes the ServiceNow platform and incorporates Sysintegra’s ZertID tool.
With Serco Connect, employees can submit leave requests, view payslips, log support inquiries, and complete training requirements.
About 75% of Serco’s workforce is engaged in mobile and site-specific roles.
The application tackles disconnection issues and simplifies HR and IT workflows.

Overview of Serco Connect

Serco has launched its cutting-edge technology, Serco Connect, a mobile application intended to close the communication gap among its widespread contractor workforce in Australia. This strategic initiative seeks to improve connectivity and optimize operations for employees spread across various locations.

Serco facilitates connections for a dispersed workforce through a ServiceNow-supported platform

Capabilities and Features

The Serco Connect application, developed on the ServiceNow platform, offers an extensive array of functionalities. Employees can now submit leave applications, retrieve payslips, report support issues, and fulfill essential training modules from a single interface. This development represents a major enhancement over conventional isolated systems.

Integration with ServiceNow

The fundamental functionality of the application is anchored in its integration with the ServiceNow platform. This supports management of access, identity lifecycle oversight, and governance administration, guaranteeing smooth operations.

Sysintegra’s Contribution to Development

Sysintegra, a specialist in digital identity and access management, was instrumental in the platform’s creation. Its proprietary identity tool, ZertID, provides single sign-on capabilities, allowing employees to effortlessly utilize their contracted company credentials.

Tackling Workforce Issues

During the ServiceNow World Forum in Sydney, Jamie Shields, Serco Asia Pacific’s platform owner for ServiceNow, pointed out that the app’s creation was a direct response to workforce feedback. Numerous employees expressed feelings of disconnection from the organization due to their assignments at various sites and sectors.

Enhancing Service Access

The distributed nature of Serco’s workforce, with around 75% in mobile and site-based positions, created notable difficulties. Routine tasks like checking leave balances or reviewing payslips were often tedious and required HR involvement. The new application streamlines these tasks, enhancing efficiency and reducing time spent.

Joint Development Initiative

The application’s successful rollout in six weeks underscores the collective efforts of Serco’s HR, IT, and cybersecurity teams. Shields underscored the significance of grasping the business challenge and striving for a solution that authentically meets workforce demands.

Conclusion

Serco Connect signifies a major advancement in connecting and empowering Serco’s workforce across Australia. By utilizing ServiceNow and the knowledge of Sysintegra, Serco has tackled critical disconnection issues and optimized HR and IT processes, boosting operational efficiency and employee contentment.

Q: What is the main purpose of the Serco Connect application?

A: The app enables Serco employees to apply for leave, check payslips, log support requests, and complete training modules all from one platform.

Q: How does the app combat employee disconnection?

A: By integrating with ServiceNow and utilizing Sysintegra’s ZertID, the app allows employees to connect with Serco’s systems using their contracted company credentials, thus alleviating feelings of disconnection.