Nicholas Webb, Author at Techbest - Top Tech Reviews In Australia - Page 2 of 31

ABC Transitioning from Salesforce to Braze


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ABC’s Tactical Shift to Braze

Quick Overview

  • ABC is moving from Salesforce Marketing Cloud to Braze.
  • Goal: Improve audience targeting, personalization, and automation.
  • Integral to ABC’s larger digital transformation strategy.
  • Transition projected to finalize by Q2 2026.

ABC’s Transition in Marketing Technology

ABC replaces Salesforce with Braze

Australia’s national broadcaster, ABC, has undertaken a significant initiative by shifting its email marketing system from Salesforce to Braze. This strategic decision is designed to elevate audience engagement across its platforms.

Strategic Reasons for the Change

The shift, emphasized in ABC’s annual report for 2024-2025, was the result of an exhaustive evaluation of its marketing technology framework. ABC has utilized Salesforce since 2017, and this upgrade is anticipated to dramatically enhance audience targeting, personalization, and operational effectiveness.

Integral to a Larger Digital Transformation

The adoption of Braze is not merely a standalone change but an element of a more extensive digital transformation strategy at ABC. The new system seeks to improve the accessibility of content, subsequently broadening the broadcaster’s audience reach.

Implementation and Future Prospects

A representative from ABC indicated that the transition illustrates the necessity to strengthen the organisation’s targeting, personalization, and automation skills. The teams are gearing up for a smooth transition to maintain service continuity and fully maximize the benefits of the new platform. The project is set to conclude by Q2 2026.

Overview

ABC’s transition from Salesforce to Braze is a tactical maneuver intended to enhance its marketing capabilities as part of a comprehensive digital transformation effort. The aim is to boost audience engagement and operational efficiencies, with the transition expected to be fully accomplished by mid-2026.

Common Questions

Q: Why has ABC transitioned from Salesforce to Braze?

A: The transition aims to enhance audience targeting, personalization, and automation as part of a larger digital transformation initiative.

Q: What benefits are anticipated from this transition?

A: The transition is projected to improve audience engagement, operational efficiencies, and content visibility.

Q: When will the transition be finalized?

A: The transition is expected to be finalized by Q2 2026.

Q: How will this change influence ABC’s operations?

A: ABC’s teams will experience enhanced communication capabilities and diminished technical support requirements, leading to more streamlined operations.

Q: Is this change part of a greater strategy?

A: Yes, this initiative is part of ABC’s extensive digital transformation strategy aiming to enhance content accessibility and engagement.

Australia and the US Take Action with Sanctions Against North Korean Cyber Operations


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Australia and US Intensify Efforts with Sanctions on North Korean Cyber Operations

Quick Overview

  • Australia targets four entities and one individual associated with North Korean cybercrime through sanctions.
  • Sanctioned groups consist of the notorious Lazarus Group, Andariel, and Kimsuky.
  • US Treasury’s OFAC follows suit with similar sanctions against North Korean hackers.
  • Reportedly, North Korea’s cyber activities have yielded US$3 billion in illegal earnings.
  • Cooperative initiatives by Australia and its allies to monitor and mitigate North Korean cyber threats.

Australia’s Sanctions on North Korean Cyber Operations

Australia has enacted financial measures and travel restrictions on four entities and one individual tied to North Korea’s infamous cryptocurrency theft schemes. Foreign Minister Penny Wong revealed the sanctions directed at the Lazarus Group hackers, recognized for the 2014 Sony Pictures breach and the 2017 WannaCry ransomware incident.

Australia and US impose sanctions on North Korean cyber operations

Entities Under Investigation

The entities facing sanctions include the Lazarus Group and its subgroup Andariel, which targets international defense, aerospace, nuclear, and engineering sectors. Another group, Kimsuky, is focused on espionage against South Korean government bodies, think tanks, and foreign policy experts.

US Treasury’s Actions Against Cybercrime

At the same time, the US Treasury’s Office of Foreign Assets Control (OFAC) has imposed sanctions on North Korean hackers and organizations. OFAC states that North Korea depends on cybercrime to finance its weapons of mass destruction and ballistic missile endeavors. Cybercriminals have allegedly accumulated US$3 billion, mainly through cryptocurrency heists.

OFAC’s Focused Measures

OFAC has placed sanctions on two North Korean bankers, Jang Kuk Chol and Ho Jong Son, connected to ransomware activities. Additionally, entities such as Korea Mangyongdae Computer Technology Company (KMCTC) and Ryojung Credit Bank have been singled out for money laundering and financial dealings supporting North Korean IT personnel.

Global Cooperation Against Cyber Threats

Australia, along with ten Western allies, has recently published a report from the Multilateral Sanctions Monitoring Team (MSMT), shedding light on North Korea’s cyber operations and breaches of United Nations Security Council resolutions. The report emphasizes the global community’s resolve to address North Korean cyber threats.

Conclusion

The coordinated sanctions by Australia and the US illustrate a robust response to North Korea’s cyber activities. By focusing on significant entities and individuals involved in cybercrime, both nations aim to curtail the illegal financial channels financing North Korea’s weapons programs. Through worldwide collaboration and ongoing oversight, the international community strives to diminish the danger posed by these cybercriminal operations.

Q: What motivated Australia to impose sanctions on North Korean entities?

A: Australia imposed sanctions in response to North Korea’s participation in cryptocurrency theft and cybercrime activities that support its weapons programs.

Q: Which entities are primarily targeted by Australia’s sanctions?

A: Australia’s sanctions focus on the Lazarus Group, Andariel, Kimsuky, and Park Jin Hyok, a programmer associated with these cyber activities.

Q: What is the estimated revenue generated by North Korean cyber activities?

A: North Korean cyber activities are estimated to have generated US$3 billion, mainly from cryptocurrency theft.

Q: What role does the US Treasury’s OFAC play in this context?

A: OFAC has sanctioned North Korean hackers and organizations, concentrating on those involved in ransomware activities and financial transactions linked to illicit operations.

Q: What is the importance of the MSMT report?

A: The MSMT report details North Korea’s cyber operations and breaches of UN resolutions, stressing the necessity for international collaboration to tackle these threats.

Q: What strategies does the international community plan to implement to combat North Korean cyber threats?

A: Through coordinated sanctions, oversight, and collaboration, the international community aims to disrupt the financial streams and mitigate the cyber threat posed by North Korea.

OpenAI and Amazon Finalize Huge $38 Billion Agreement


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OpenAI and Amazon Create a New Chapter in AI through $38 Billion Agreement

OpenAI and Amazon's $38 Billion Alliance

Quick Summary

  • OpenAI collaborates with Amazon Web Services in a $38 billion long-term agreement.
  • The partnership seeks to exploit AWS’s extensive infrastructure for enhanced AI scalability.
  • OpenAI will harness AWS’s computing power to improve AI tasks.
  • Deployment will feature cutting-edge NVIDIA GPUs and millions of CPUs.
  • Anticipated to address rising needs for AI processing capacity by 2026, with further expansions into 2027.

Expanding AI Frontiers: The Multi-Cloud Approach

Why Choose Amazon?

OpenAI’s choice to collaborate with Amazon Web Services (AWS) signifies a tactical pivot towards a multi-cloud strategy. This collaboration is designed to meet the skyrocketing demand for generative AI solutions. AWS’s standing as a reliable, scalable, and secure cloud service provider makes it perfectly suited to support OpenAI’s ambitious AI objectives.

Leading-Edge Infrastructure

Through the $38 billion arrangement, OpenAI will leverage AWS’s infrastructure, employing NVIDIA GPUs and configurations with millions of CPUs to manage high-demand AI tasks. These assets are essential for delivering rapid performance and enhancing AI processing capabilities, which are vital for emerging technologies like ChatGPT.

The Significance of AWS in AI Developments

Establishing the Core for AI Aspirations

This partnership is set to serve as a foundation for OpenAI’s AI aspirations, with AWS delivering the vital infrastructure to support diverse AI initiatives. From boosting ChatGPT’s functionalities to training next-generation AI models, AWS’s technology is poised to be instrumental in OpenAI’s upcoming projects.

Immediate Effects and Future Opportunities

The collaboration will lead to the immediate application of AWS’s computing resources, with deployment objectives aimed for 2026 and additional growth strategies planned for 2027. This strategic partnership is expected to significantly enhance the AI ecosystem, benefitting millions of users worldwide.

OpenAI’s Involvement in Amazon Bedrock

An Expanding Collection

This year, OpenAI’s open weight foundation models became available on Amazon Bedrock. This initiative has broadened OpenAI’s reach, offering clients a wide array of model selections. The acceptance of these models has surged, with many organizations adopting them for various uses.

Conclusion

OpenAI’s collaboration with AWS signifies a landmark advancement in AI evolution, marking a $38 billion commitment to the future of generative AI. With AWS’s robust infrastructure, OpenAI is positioned to meet the increasing requirements for AI solutions, promising improved capabilities and scalability for its innovations.

FAQs

Q: What is the significance of the $38 billion arrangement between OpenAI and AWS?

A: This arrangement represents a strategic effort for OpenAI to utilize AWS’s infrastructure, ensuring scalability and efficacy in AI tasks.

Q: In what ways will AWS’s resources be advantageous to OpenAI?

A: AWS provides state-of-the-art infrastructure, including NVIDIA GPUs and extensive CPU capabilities, vital for managing demanding AI operations.

Q: When is the complete rollout of AWS resources projected?

A: The planned deployment of AWS computing resources is scheduled for completion by 2026, with expansion anticipated into 2027 and beyond.

Q: What function does Amazon Bedrock serve in OpenAI’s approach?

A: Amazon Bedrock grants access to OpenAI’s foundation models to a broad customer segment, enhancing the accessibility and usefulness of AI technologies.

Q: How does this collaboration impact the AI industry?

A: By merging AWS’s infrastructure with OpenAI’s innovative technologies, the partnership is expected to foster significant progress in the AI field.

Optus Expands Team with 450 Fresh Recruitments to Address Triple Zero Emergency


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Optus’ Strategy for Addressing Triple Zero Failures

Quick Overview

  • Optus recruits 450 new personnel to tackle triple zero service deficiencies.
  • Implementation of required escalation procedures for emergency call concerns.
  • Continuous monitoring and daily assessments of emergency call dependability.
  • Changes in network maintenance necessitate clear verification of emergency service status.
  • Optus intends to hasten the shift of network operations from Nokia to in-house.

Optus’ Strategy for Addressing Triple Zero Failures

Optus has undertaken substantial measures to rectify the recent shortcomings in its triple zero emergency call services. The telecommunications company, under the leadership of CEO Stephen Rue, revealed the addition of 450 new employees to enhance its call center and network management sectors. This initiative is designed to restore public trust following a significant outage in September.

Optus recruits 450 staff for triple zero crisis

New Protocols to Enhance Emergency Services

Optus has enacted obligatory escalation protocols for any reported issues with triple zero calls, facilitating prompt investigation by network teams. To boost reliability, the company will ensure 24/7 monitoring of call failure rates and perform daily manual testing across various regions.

A key modification in network maintenance now demands explicit validation that emergency calling services are functioning correctly before and after any network adjustments. This measure is vital to avoid future interruptions.

Internal Modifications and Workforce Growth

The telecommunications provider is establishing 150 new positions within a “process centre of excellence” in Australia, aiming to expedite business transformation. Furthermore, 300 additional staff members will enhance its Australian call center operations, concentrating on triple zero services and customers in need.

Optus is also accelerating the transition of its network operations from Nokia, previously scheduled for May 2027, due to dissatisfaction with the current outsourcing setup.

Overview

Optus is taking strong measures to resolve its triple zero service issues, hiring 450 additional employees and establishing new protocols to guarantee reliability and restore public confidence. The telecommunications company is also implementing internal modifications to better customer service and hasten the in-sourcing of network operations from Nokia.

FAQs

Q: What is the reason for Optus hiring 450 new employees?

A: Optus is bringing on 450 new employees to tackle failures in its triple zero emergency call services and enhance customer service and network management.

Q: What new protocols has Optus put in place?

A: Optus has rolled out mandatory escalation for emergency call problems, 24/7 tracking of call failures, daily assessments of emergency call reliability, and adjustments to network maintenance practices.

Q: What modifications are being introduced to the network maintenance practices?

A: Network maintenance now requires clear confirmation of emergency service functionality before and after any network changes to avert disruptions.

Q: In what way is Optus altering its relationship with Nokia?

A: Optus plans to bring its network operations back in-house earlier than the initially set May 2027 timeline, due to dissatisfaction with Nokia’s management of a network upgrade.

Suncorp Reveals Strategic Blueprint for Progressing Agentic AI


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Concise Overview

  • Suncorp is adopting agentic AI to enhance customer service and claims procedures.
  • This effort is part of a wider digital transformation plan.
  • AI will facilitate automated claims submission and customer service interactions.
  • Suncorp intends to lower operational expenses and improve customer satisfaction.
  • The company is concentrating on employee training and AI governance.

Transforming Insurance with Agentic AI

Suncorp is making a noteworthy advancement by incorporating agentic AI into its operations. This initiative seeks to transform the insurer’s customer service and claims submission processes, which CIO Adam Bennett refers to as a substantial progression in AI this year. The technology’s ability to independently strategize, make decisions, and execute actions is fundamental to Suncorp’s approach to re-envisioning customer experiences throughout its operations.

Suncorp's roadmap for agentic AI integration

Suncorp CIO Adam Bennett.

AI’s Contribution to Operational Change

AI is a vital element of Suncorp’s operational change strategy, backed by CEO Steve Johnston. The insurer aims to evolve into a digital-centric organization, facilitating reduced operational costs and enhanced customer experiences across sales, services, and claims. The emphasis on digitalization, automation, and AI underscores the potential for meaningful change in the forthcoming period.

Governance and Training in AI Deployment

Suncorp has created a comprehensive governance framework to manage AI strategies and policies. This ensures coherence and prioritization of impactful AI projects. Employee training is also a key focus, equipping staff for a future driven by AI.

Technological Innovations and Their Effects

Among Suncorp’s technological developments is the implementation of enterprise AI tools like Microsoft Copilot and the internally-developed SunGPT platform. These resources are vital for exclusive AI applications. The insurer is evaluating the effectiveness of AI, noting considerable enhancements in commercial motor fleet insurance quotations and the launch of a smart product disclosure statement (PDS) tool, which assures quicker and more precise customer service.

Conclusion

Suncorp’s strategic decision to implement agentic AI throughout its operations is poised to dramatically change the insurance sector. By prioritizing customer service and claims processes, the organization intends to boost its digital capabilities and operational effectiveness. This initiative is part of a larger plan to establish Suncorp as a frontrunner in digital-first insurance solutions.

Q: What distinguishes agentic AI from other types of AI?

A: Agentic AI can independently strategize, exercise judgement, and act, making it adept at handling complex tasks in customer service and claims management.

Q: In what ways will Suncorp’s AI deployment assist customers?

A: Customers can look forward to enhanced service efficiency, quicker claims handling, and more accurate answers to queries.

Q: What type of training will Suncorp employees undergo?

A: Employees will be instructed on utilizing AI technologies and adapting to the changing AI environment to ensure smooth integration into everyday operations.

Q: How does Suncorp assess the effectiveness of its AI projects?

A: Effectiveness is evaluated by reductions in turnaround times, increased processing capacities, and improved customer service indicators.

Q: What is SunGPT’s function in Suncorp’s AI approach?

A: SunGPT is an internally-run AI platform utilized for proprietary applications, enhancing Suncorp’s abilities in specialized AI projects.

Telstra Releases Samsung Firmware to Direct Triple-0 Calls through Vodafone Network


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Telstra Unlocks Samsung Firmware for Emergency Triple-0 Calls

Quick Overview

  • Firmware problems in 70 Samsung handsets hinder proper routing of emergency Triple-0 calls.
  • Telstra attributes the issue to Vodafone’s 3G network setup.
  • Australian telecom operators are urged to enhance emergency call processing.
  • ACMA enforces more stringent regulations for device testing and network oversight.
  • Customers are allotted 28 days to either update software or swap out affected devices.
Telstra's Samsung firmware challenge impacting Triple-0 calls

Telstra’s Identification of Firmware Problems

Telstra has identified a significant firmware issue affecting roughly 70 older models of Samsung mobile phones. These devices fail to correctly route emergency Triple-0 calls because their firmware relies solely on Vodafone’s discontinued 3G network. Testing by Telstra revealed that the affected handsets do not connect to the Vodafone network when both Telstra’s and Optus’ networks are down.

Effects on Emergency Call Processing

This discovery arises amidst heightened scrutiny regarding the management of Triple-0 calls by Australian carriers, following a failure of emergency services connected to three deaths. This situation has triggered a blame exchange among carriers, with Telstra attributing the complications to both Vodafone’s network and the configurations of Samsung’s devices.

Reactions from Telecom Providers and Regulators

TPG Telecom, speaking for Vodafone, has claimed that the problem originates from limitations in device configuration rather than any fault with the Vodafone network itself. In light of warnings sent through electronic communications, carriers like Optus and TPG have ramped up their alerts as the sunset of the 3G network loomed. Optus has actively engaged with customers regarding possible connectivity challenges, including launching a six-week multilingual awareness campaign.

New Regulatory Initiatives

The Australian Communications and Media Authority (ACMA) has responded by declaring stricter regulations for evaluating mobile devices’ emergency call functionalities. These regulations encompass improved scrutiny of network equipment and criteria for the “camp-on” process, which facilitates handsets switching networks during emergencies.

Advisory for Customers

Both Telstra and Optus have provided impacted customers with a 28-day period to either update their device software or replace their handsets. Those who do not comply will face their devices being barred from all Australian mobile networks.

Recap

The identification of a firmware problem in older Samsung handsets by Telstra has highlighted substantial difficulties in regulating emergency call routing across Australia. As telecom operators and regulators strive to rectify these concerns, customers with affected devices must take action to ensure their access to emergency services remains intact.

Q: What is the primary problem with the Samsung devices?

A: The main problem is that the firmware on these devices is set to route Triple-0 calls solely through Vodafone’s obsolete 3G network, preventing calls from being placed when other networks aren’t available.

Q: How are telecom providers addressing this issue?

A: Providers such as Telstra and Optus are urging customers to update or replace the impacted devices within a 28-day timeframe to avoid being cut off from network services.

Q: What measures is ACMA putting into place?

A: ACMA is enacting stricter guidelines for testing devices, concentrating on emergency call functionality and network surveillance to avert similar issues going forward.

Q: How have telecom providers informed customers of this issue?

A: Telecom providers have utilized electronic notifications, including emails and SMS, to inform customers about the issue. Optus also initiated an extensive marketing campaign to connect with various communities.

Q: What actions should customers with affected devices take?

A: Customers are advised to either update their device software or completely switch out their handsets to guarantee they can make emergency calls and utilize other mobile services.

ACMA Rejects Proposed Consumer Code as Demands for an End to Self-Regulation Increase


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ACMA Rejects Proposed Consumer Code as Demand for Regulatory Action Grows

ACMA Rejects Proposed Consumer Code as Demand for Regulatory Action Grows

ACMA rejects proposed consumer code as pressures to conclude self-regulation intensify

Quick Summary

  • ACMA has turned down the most recent draft of the telecommunications consumer protections code.
  • Industry provided 30 days to present a revised code or risk regulatory measures.
  • Concerns encompass irresponsible selling practices and insufficient consumer protections.
  • Demand for ACMA to utilize legislative powers to regulate the industry directly has increased.

ACMA’s Position on Consumer Protections

The Australian Communications and Media Authority (ACMA) has rejected the latest draft of consumer protection proposals from the telecommunications sector. The regulator insists on a reworked set of protections within 30 days or faces imposing regulatory rules that would end the industry’s self-regulation.

Industry’s Reaction and Consultation Process

The Australian Telecommunications Association (ATA), which represents industry carriers, expressed dissatisfaction alongside ACMA regarding the outcome of the consultation process. ATA chief executive Luke Coleman mentioned that the draft went through multiple consultation phases since May 2023, intending to improve consumer protections.

Primary Concerns and Consumer Advocacy

ACMA raised issues like irresponsible sales practices, insufficient credit evaluations, and unfair disconnection policies. The Telecommunications Industry Ombudsman (TIO) and the Australian Communications Consumer Action Network (ACCAN) have also expressed worries, calling for clear guidelines to curb unethical sales and prevent wrongful disconnections.

Demand for Regulatory Action

With trust decreasing in the industry’s capacity for self-regulation, ACCAN CEO Carol Bennett urged ACMA to leverage its legislative authority for direct regulation. The persistent delays in establishing effective consumer protections have made immediate action necessary to protect consumer interests.

Conclusion

As ACMA rejects the most recent draft consumer code, the future of telecommunications regulation in Australia stands at a crucial crossroads. With just 30 days to respond, the industry must tackle pressing consumer protection issues or encounter regulatory intervention. The demand for ending self-regulation intensifies as stakeholders call for substantial protections for Australian consumers.

Q&A

Q: What led ACMA to dismiss the draft consumer code?

A: ACMA deemed the draft inadequate in addressing significant consumer protection concerns and failing to meet anticipated standards.

Q: What are the primary issues raised by ACMA?

A: ACMA identified irresponsible sales tactics, insufficient consumer awareness, and unjust disconnection policies.

Q: What is the industry’s deadline for response?

A: The telecommunications industry has been allotted 30 days to submit a revised proposal.

Q: What role does ACCAN play in this matter?

A: ACCAN advocates for stronger regulatory actions and has urged ACMA to directly regulate the industry.

Q: How does this impact consumers?

A: Consumers could gain from stronger protections and fairer practices if the issues are adequately addressed.

Q: What could happen if the industry fails to present an acceptable code?

A: ACMA might enforce regulatory measures, terminating the existing self-regulation framework.

ASIC’s Payroll Revamp Eases Employee Shift from ATO


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Quick Overview

  • ASIC is shifting from PeopleSoft to Aurion for payroll handling by the close of the year.
  • This shift enabled the return of 200 personnel from ATO to ASIC.
  • Aurion accommodates numerous enterprise agreements, assisting in smooth staff relocations.
  • ASIC committed $1.1 million to Aurion for payroll software and ongoing expenses through June 2027.
  • This change is part of a comprehensive upgrade of management systems, which includes a new ERP system.

Detailing the Payroll Transition

The Australian Securities Investments Commission (ASIC) is on course to finalize a crucial transition from the PeopleSoft payroll system to Aurion by year-end. This change signifies a major advancement in ASIC’s overall plan to enhance its management systems, including the launch of a new enterprise resource planning (ERP) system from Technology One.

ASIC's payroll overhaul enables staff return from ATO

Seamless Staff Transition

The initial stage of this transition, finalized in April, witnessed 200 employees revert to ASIC from the Australian Taxation Office (ATO). This change was prompted by the cancellation of the Modernising Business Registers program by the government, which led to business registers and related services being reassigned to ASIC in May 2024.

Advantages of Aurion’s Dual Agreement Capability

The transition was aided by Aurion’s capacity to manage dual enterprise agreements, accommodating staff under both ATO and ASIC contracts. This adaptability guaranteed a smooth relocation for personnel returning to ASIC.

Financial Commitment and Future Initiatives

ASIC has allocated $1.1 million to Aurion for the deployment of payroll software-as-a-service, with the agreement lasting until June 2027. The next phase, which will transfer current ASIC staff to the new system, is anticipated to be concluded by the end of the year.

Comprehensive Management Systems Update

This payroll transition is an integral part of ASIC’s wider efforts to modernize its management systems. The agency is also implementing a Technology One ERP system, moving away from the existing PeopleSoft Financial system. In addition, ASIC is focusing on the implementation of a new capital management system.

Overview

ASIC’s transition in payroll from PeopleSoft to Aurion signifies a pivotal advancement in updating its operational framework. This change not only supports the efficient transition of personnel from the ATO but also aligns with ASIC’s larger strategic goal of enhancing its management systems.

Q: What led ASIC to shift from PeopleSoft to Aurion?

A: The shift is part of ASIC’s comprehensive management systems enhancement, aimed at modernizing its operational framework.

Q: How many personnel were involved in the transition?

A: The first phase of the transition saw the return of 200 personnel from the ATO to ASIC.

Q: What function does Aurion serve in the transition?

A: Aurion’s payroll solution supports dual enterprise agreements, facilitating effortless staff transitions between ATO and ASIC.

Q: What is the financial scope of ASIC’s collaboration with Aurion?

A: ASIC committed $1.1 million to Aurion for payroll software implementation and recurring license fees until June 2027.

Q: When is the transition expected to be finalized?

A: The full transition to the Aurion payroll system is expected to be completed by year’s end.

Q: What other systems are under upgrade at ASIC?

A: In addition to the payroll transition, ASIC is implementing a Technology One ERP system and a new capital management system.