Author: Nicholas Webb

Quick Read

• In 2024, the University of Sydney is enhancing six contract types for improved usability and adherence to regulations.
• New contract templates aim to be more straightforward and accessible for staff without a legal background.
• Utilizes current systems such as ServiceNow, Microsoft 365, and DocuSign to optimize processes.
• Nintex Workflow Cloud has been introduced to unify and automate contract workflows.
• Adopted a design thinking methodology to involve users and develop user-friendly solutions.
• Positive reactions from academic staff have sparked interest in additional contract types.
• Revised contracts are being published under Creative Commons Zero for sector-wide utilization.

Enhancing Contract Management for Contemporary Needs

The University of Sydney has initiated a significant project to transform its contract management system, tackling persistent challenges related to compliance, complexity, and administrative workload. With tens of thousands of contracts processed each year, the university’s legal team, although small, required a scalable and user-friendly approach to ensure control and effectiveness.

Designing Contracts for All Users

Focus on Clarity and Accessibility

A primary objective was to enhance the comprehensibility and accessibility of contracts for personnel outside the legal areas. “We’ve completely reimagined the design of the contracts to be much easier to comprehend and implement,” stated Deborah Hook, Director of Legal Operations at the university. This initiative was fueled by the goal of enabling various departments to manage low-risk contracts autonomously while preserving legal compliance.

Utilizing Current Tools for Smooth Integration

Maximizing Existing Resources

Instead of adopting entirely new systems, the university opted to enhance its current digital setup. Tools already in place included:

• ServiceNow – employed for monitoring and managing contract requests.
• DocuSign – utilized for secure digital signatures.
• Microsoft 365 – used for document generation and team communication.

However, the challenge was to integrate these separate tools into a unified workflow. This gap was filled by Nintex Workflow Cloud.

Implementing Automation with Nintex Workflow Cloud

No-Code Solutions in Action

The university initiated a trial of Nintex Workflow Cloud, a no-code automation platform, to connect its different tools. This development allowed for the creation of automated processes linking ServiceNow, DocuSign, and Microsoft 365, facilitating a seamless contract lifecycle.

“We opted to pilot Nintex Workflow Cloud to provide a framework for us to consolidate these elements,” Hook mentioned. The university embraced a design thinking approach, collaborating swiftly with end-users to ensure the tools aligned with practical requirements.

Positive Feedback and Increased Interest

Academic Community Welcomes the Change

The revised processes have received unanimous acclaim from staff members. The academic community, in particular, has highlighted the enhanced user experience and improved contract formats. Consequently, the legal operations department is currently facing a backlog of 16 more contract types that need redesigning.

“We’ve been overwhelmed with requests to create additional contract types,” Hook said. “Many teams are eager to collaborate with us.”

Widespread Access to Reformed Contracts

Sharing Innovations with the Educational Sector

In a gesture that emphasizes the university’s dedication to collaboration and transparency, the newly crafted contract templates will be made available under a Creative Commons Zero licence. This allows them to be freely utilized by other universities and organizations looking to enhance their own contract procedures.

Conclusion

The University of Sydney has made remarkable progress in modernizing its contract management system through a blend of design thinking, automation, and the strategic application of existing tools. By leveraging platforms such as Nintex Workflow Cloud and prioritizing user-focused design, the university has minimized administrative pressures, boosted compliance, and fostered a more empowering environment for both academic and administrative personnel. With further contract types planned and open access to templates, this initiative sets a new standard for innovation in the legal operations of higher education.

Q: What motivated the University of Sydney to revamp its contract management system?

A:

The university handles tens of thousands of contracts each year with a relatively small legal team. The previous system imposed administrative difficulties and compliance challenges, leading to a comprehensive redesign aimed at simplifying contracts, enhancing accessibility, and facilitating management.

Q: Which tools were utilized to establish the new system?

A:

The university employed existing tools such as ServiceNow (for tracking requests), DocuSign (for electronic signatures), and Microsoft 365. To harmonize these tools and automate workflows, they introduced Nintex Workflow Cloud, a no-code platform.

Q: What defines a no-code platform and why is it relevant here?

A:

A no-code platform like Nintex enables users to create automated workflows and applications without requiring traditional coding skills. This functionality allowed the university to rapidly develop integrated solutions using internal resources, reducing dependence on IT or third-party vendors.

Q: Can you explain design thinking and its application in this initiative?

A:

Design thinking is a user-centric problem-solving methodology. The university engaged relevant stakeholders, quickly prototyped solutions, and adjusted based on feedback. This process ensured the final system met the daily operational needs of its users.

Q: What has been the feedback from university personnel?

A:

The feedback has been overwhelmingly favorable, particularly from academic staff. The streamlined contracts and user-friendly workflows have simplified their tasks, with numerous teams now seeking similar solutions for other contract types.

Q: Are the new templates accessible to other organisations?

A:

Yes, the enhanced contract types will be released under a Creative Commons Zero licence, making them available to the wider educational and organisational sector for their use.

Q: How many additional contract types are slated for redesign?

A:

Initially, six contract types are being upgraded in 2024. However, due to increased interest, there is now a backlog of 16 other contract types pending transformation.

Q: What insights can other universities or organizations derive from this project?

A:

Key insights include optimizing existing resources before pursuing new solutions, adopting no-code platforms for speedier development, applying design thinking for user-focused outcomes, and sharing successful innovations for collective benefit.

Quick Overview

• JOLT is enhancing its EV chargers to provide 50kW DC fast charging—twice the prior rate.
• Users continue to benefit from 7kWh of complimentary charging each day via the JOLT app.
• The inaugural unit is operational in Melbourne, with a nationwide rollout in progress.
• The new design features 5m cables, improved cable organization, and upgraded accessibility options.
• City-friendly design incorporates lighting for increased safety during nighttime use.
• JOLT seeks to merge rapid charging with digital advertising for sustainable infrastructure advancement.
• Australia’s EV sector is thriving, with estimates of 2.5 million EVs by 2030.

JOLT Introduces 50kW Fast Chargers Throughout Australia

JOLT, the Australian EV charging enterprise recognized for providing free kilometres daily, has revealed significant upgrades to its public charging network. The company is deploying its advanced 50kW DC fast chargers nationwide, offering double the power of its current 25kW models. This initiative is poised to greatly lessen charging durations for electric vehicle users while still providing JOLT’s hallmark offering of 7kWh of free charging daily through the JOLT app.

Importance of the 50kW Upgrade

The updated 50kW chargers enable drivers to replenish approximately 45km of driving range in only 8 to 10 minutes—perfect for brief stops. This is a significant advantage for urban EV drivers who depend on fast, convenient charging during their everyday activities.

With the swift uptake of EVs in Australia, the necessity for quicker and more dependable infrastructure is intensifying. As per the Electric Vehicle Council, over 130,000 EVs were registered on Australian roads by the close of 2023. This figure is forecasted to soar to 2.5 million by 2030, making JOLT’s expansion timely and essential.

Free Charging Remains

Even with the upgraded capabilities, JOLT remains dedicated to its value proposition—drivers still enjoy 7kWh of complimentary energy each day. That translates to approximately 40–50km of range, sufficient for various short trips such as school drop-offs, commutes, or errands.

This framework is made viable through JOLT’s integrated advertising displays on the chargers. These digital billboards generate revenue by presenting targeted, location-specific ads, which help subsidize the cost of free charging for users.

Intelligent Design for Australian Environments

Extended, Lightweight Charging Cables

The new chargers boast a distinctive “flagpole” design featuring 5-meter charging cables—over 25% longer than many existing options. This enhancement ensures easier access regardless of the vehicle’s charge port location or parking orientation.

User-Centric Accessibility Features

JOLT has designed the cables to be lightweight and accessible for all users. An adjustable cable holster allows users to modify the plug height to accommodate various installation settings, guaranteeing adherence to accessibility guidelines.

Improved Safety and Urban Fit

Furthermore, the new chargers are engineered to blend seamlessly into urban environments. They are equipped with base skirt lighting to enhance visibility and safety during nighttime charging. This discreet yet effective feature boosts usability without sacrificing design appeal.

Design Informed by Experience and Understanding

JOLT CEO Doug McNamee provided insights regarding the company’s ambitions:

The new 50kW chargers symbolize the next phase in our mission to elevate global EV ownership and charging experiences for users through innovation, superior design, and performance. The chargers’ distinct appearance is the culmination of specific insights into visual impact and urban infrastructure, highlighting the necessity for our charging network to consistently fuse aesthetics with function, while also ensuring the highest standards of durability, safety, and technological compatibility.

Preparing for the Future of Transportation

While the first 50kW charger is successfully functioning in Melbourne’s Bayside City Council area, JOLT aims to introduce numerous more units nationally across metropolitan and regional Australia. The company will maintain a blend of 25kW and 50kW chargers to cater to varied urban densities and user needs.

This expansion transcends mere charging speed; it also bolsters JOLT’s digital-out-of-home (DOOH) advertising network. With larger, more visible screens, JOLT provides brands enhanced visibility and audience interaction while financing the free energy initiative for drivers.

Conclusion

JOLT’s transition to 50kW DC fast charging marks a transformative advance for Australian EV users. With quicker charging, accessible design, and ongoing complimentary daily energy, JOLT is revolutionizing public EV charging experiences. As the country prepares for a substantial surge in EV use, innovations of this nature will be vital in fostering a sustainable and accessible future for transportation.

Q: What charging speed do JOLT’s new chargers offer?

A:

The new chargers provide 50kW DC fast charging, doubling the speed of previous 25kW models. This enables EV drivers to gain approximately 45km of range in only 8–10 minutes.

Q: Is the daily complimentary charging still available with the new units?

A:

Yes, JOLT continues to offer 7kWh of free charging each day through its mobile application. This policy is unchanged despite the improved hardware.

Q: Where are these new 50kW chargers located?

A:

The first charger is operational in Melbourne’s Bayside area. JOLT plans to roll these units out nationally, so anticipate seeing them in additional cities and regions throughout 2024 and beyond.

Q: How does JOLT finance the provision of free electricity?

A:

JOLT’s chargers incorporate digital displays that present paid advertisements. The revenue generated from these ads helps cover the costs of the free electricity provided to users.

Q: Are the new chargers suitable for all EVs?

A:

Yes, the 50kW chargers utilize standard connectors compatible with most EVs in Australia, including the widely adopted CCS2 standard.

Q: What accessibility features are present in the new design?

A:

The new chargers feature lightweight cables, adjustable holsters for plug height, and greater reach—facilitating easier use for all drivers, including those with mobility challenges.

Q: How does JOLT’s network contribute to Australia’s EV growth?

A:

By providing free, rapid, and accessible EV charging across the nation, JOLT is alleviating range anxiety and making EV ownership more feasible—especially in urban locations where home charging might not be an option.

Q: What other advantages do the chargers provide?

A:

In addition to free electricity and quick charging, the new units exhibit a city-friendly design, integrated safety lighting, and support for JOLT’s expanding digital advertising network, offering benefits for both users and advertisers.

Brief Overview

• NSW Police firewall administrator terminated for installing WeChat on a work computer
• Admin asserted that the app was used to troubleshoot internet issues and maintain family contact
• No definitive IT policy or training identified by NSW Police throughout the proceedings
• The commission deemed the administrator’s explanations misleading, despite lax policy enforcement
• The case highlights the necessity of transparency and trust within security positions
• Raises concerns regarding the clarity of cybersecurity policies in public sector environments

Dismissal: Misconduct or Policy Violation?

The experienced firewall security administrator at NSW Police, after 17 years in the role, was unsuccessful in his appeal for reinstatement following his dismissal for putting WeChat on a company-issued computer. The decision, reached by the NSW Industrial Relations Commission, has reignited concerns about cybersecurity protocols and the enforcement of internal policies within governmental bodies.

Dismissal Overview: Did Behavior Lead to Breach?

The administrator, possessing privileged system access, contended that WeChat was for resolving sporadic internet connectivity issues and for communicating with his family. However, NSW Police categorized the application as “unauthorized software,” claiming that it infringed upon internal IT guidelines.

More critically, the organization accused the employee of deceit when questioned regarding the app, which ultimately became the core reason for his termination — rather than the act of installation itself. The administrator noted the absence of training or clear guidelines regarding prohibited software, claiming he could not even access the app successfully.

Commission Findings: Honesty Over Policy Clarity

Commissioner Chris Muir acknowledged the absence of a definitive deny-list or documented protocols from NSW Police concerning software installations. He also observed that the force failed to provide evidence of explicit training or articulate how system logs validated their claims.

Despite these limitations, the commissioner concluded that the administrator’s lack of openness during the inquiry eroded trust. “The level of trust… should have necessitated him to be completely forthcoming and honest,” Muir remarked, asserting that the applicant’s actions raised concerns about his future dependability.

Cybersecurity Consequences for Australian Public Sector

This case underscores a wider issue: the lack of well-defined cybersecurity policies and communication within sensitive governmental organizations. There are heightened concerns regarding foreign applications like WeChat, owned by Tencent, particularly given ongoing debates about data privacy and potential state surveillance.

Australian government bodies face increasing demands to reinforce security protocols as geopolitical tensions escalate and technology becomes more entangled with public operations. This situation further exemplifies how internal mismanagement of policies and training can lead to vulnerabilities — not just technical, but human as well.

Insights for IT Professionals and Organizations

This occurrence serves as a critical alert for both IT experts and public institutions. Key points to consider include:

• Provide comprehensive training for all personnel in sensitive positions regarding IT policies
• Keep software allow-lists and deny-lists up to date
• Encourage a culture centered on transparency and accountability
• Establish clear repercussions for policy violations — but ensure enforcement is equitable and well-defined

For IT administrators specifically, the case emphasizes the critical need to uphold not only technical integrity but also ethical transparency, particularly in roles of high trust.

Conclusion

A seasoned IT administrator at NSW Police was let go for installing WeChat on a work device, a decision the commission viewed as not fundamentally against policy but ultimately as dishonest in the rationale provided. While the case highlighted significant deficiencies in NSW Police’s IT policy structure, it also reinforced the necessity of trust and transparency in positions responsible for securing vital infrastructure. The outcome has reignited calls for more definitive cybersecurity guidelines across Australian public services.

Q: What led to the dismissal of the firewall administrator?

A:

His termination was not solely due to the installation of WeChat, but because of dishonesty when interrogated regarding it. The commission determined that the lack of candor compromised the trust essential for his role.

Q: Was there an explicit policy against installing WeChat on work devices?

A:

No. The commission highlighted that NSW Police did not demonstrate any formal policy, training, or allow/deny list that clearly prohibited the app.

Q: What justification did the administrator provide for installing the app?

A:

He argued that it was necessary to troubleshoot internet problems and communicate with his parents, and claimed he experienced difficulties logging into the app.

Q: What insights does this case provide about cybersecurity in public sector organizations?

A:

It illustrates that even vital organizations like NSW Police may lack formalized and communicated IT policies and adequate training, resulting in possible vulnerabilities.

Q: Is reinstatement an option for the administrator?

A:

No. The commission opposed reinstatement given concerns about his trustworthiness and honesty going forward in a high-security position.

Q: Has NSW Police taken steps to address the policy deficiencies revealed by this incident?

A:

A representative declined to provide details on whether any improvements have been made to IT protocols or training since the event.

Q: What lessons should other organizations draw from this case?

A:

Organizations should ensure that clear IT policies are documented and communicated effectively, and that personnel in sensitive positions comprehend expectations surrounding transparency and software use.

Order Your Favourite Takeaway: Menulog’s AI Assistant Transforms Food Ordering in Australia

Menulog has launched its AI Assistant throughout Australia, offering a smarter, quicker, and more intuitive method for Australians to order their beloved takeaway meals. This cutting-edge tool employs conversational AI to personalise and streamline the food selection process like never before.

Functionality of the AI Assistant

Conversational Interface

Say goodbye to the endless menu browsing. The AI Assistant enables users to communicate using natural language within the Menulog app. Whether you feel like indulging in Thai or are curious about local trends, you can ask—and the assistant will provide real-time, tailored suggestions.

Tailored Recommendations

This technology leverages your order history and preferences to suggest meals you’re apt to enjoy, helping you to uncover new favourites without the hassle of trial and error. Such personalisation aims to alleviate decision fatigue and improve the takeaway experience.

Smart Search and Concise Reviews

A key feature is its ability to present succinct restaurant reviews and ratings right in the chat. This saves users the trouble of switching between platforms or apps to determine whether a restaurant is worth ordering from, further simplifying the decision-making process.

Smooth Ordering Experience

Chat Ordering from Start to Finish

Once you spot what you want, ordering is as straightforward as sending a message. You can personalise your meal, apply discounts, or alter delivery information—all through chat. It aims to emulate a human-like conversation while leveraging the speed and accuracy of AI.

Moving to Human Support as Needed

When the AI Assistant encounters limits—such as complex refund issues or delivery problems—it can quickly redirect users to Menulog’s human support staff, ensuring service quality is maintained.

Global Strategy, Local Emphasis

Menulog’s AI Assistant is part of a larger innovation scheme by its parent company, Just Eat Takeaway.com (JET). Following a successful trial in the UK, this tool is being introduced globally. Australia is one of the initial countries to take advantage of this innovative feature, reflecting the increasing demand for digital convenience.

What Lies Ahead?

Multilingual Features

JET has indicated that upcoming updates will incorporate support for several languages, enhancing the AI Assistant’s accessibility for Australia’s diverse population.

Advanced Delivery Innovations

Beyond AI, JET is investigating advanced delivery methods like drone food deliveries and in-car ordering systems. These advancements indicate a shift towards a more interconnected and intelligent global food delivery ecosystem.

Developed with Responsibility

Menulog has highlighted its dedication to ethical AI practices. The Assistant is designed to function securely and transparently, prioritising user privacy and fairness in algorithms. Users maintain control over their data usage, and Menulog has put in place measures to prevent misuse.

Conclusion

Menulog’s AI Assistant represents a major advancement in Australia’s food delivery market. By simplifying the ordering process through intelligent, chat-based interactions, this tool not only boosts convenience but also customises the entire takeaway experience. With ongoing innovations and a pledge to ethical AI practices, Menulog is setting new benchmarks for meal delivery in Australia.

Q: What platforms support the AI Assistant?

A: The AI Assistant is available within the Menulog app, compatible with both iOS and Android platforms.

Q: How does the AI recommend meals?

A: The Assistant examines your prior orders and specified dietary preferences to provide customized meal and restaurant recommendations.

Q: Can the AI Assistant place a complete order for me?

A: Yes, it can assist you through the entire ordering sequence—from meal selection to payment and delivery specifics—all through chat.

Q: Is my personal data secure with the AI Assistant?

A: Menulog guarantees that user data is managed securely and ethically, with robust privacy safeguards and user control over data usage.

Q: What happens if the AI cannot solve my problem?

A: If the AI encounters an obstacle, it will smoothly transfer you to a human support representative for further assistance without requiring you to restart the process.

Q: Are there plans to enhance the AI Assistant’s features?

A: Yes, Menulog and JET intend to introduce multilingual support and are researching advanced technologies such as drone delivery and in-car ordering.

Q: Is the AI Assistant available nationwide in Australia?

A: Yes, this feature is currently rolling out across all Australian regions via the Menulog app.

Q: Can I use the AI Assistant to apply discount codes or promotions?

A: Definitely. The Assistant can assist you in finding and applying valid discounts and promotional codes during the ordering process.

Quick Read

• After waiting five years, Tesla has officially rolled out a Tow Package for Model 3 in Australia.
• This package works with all Model 3 variants, except for the Performance version.
• Towing capacity reaches 1,000kg with trailer brakes, 750kg without.
• Purchase through Tesla’s Service Installable section, not on the regular accessories page.
• The package features a robust steel tow bar, a wiring harness, and Tow Mode software.
• Professional installation by Tesla Service is mandatory.
• Enhances utility for outdoor lovers, enabling use with bike racks and light trailers.
• Offered at AU$1,970 and fully compatible with Model 3 systems.

Australia Sees the Official Tesla Model 3 Tow Package After Years of Anticipation

In a long-awaited development that is sure to thrill Tesla fans nationwide, the electric vehicle manufacturer has at last launched the official Tow Package for the Tesla Model 3 in Australia. Over five years since the Model 3 was introduced locally in August 2019, the towing solution is finally available for purchase — providing a factory-certified, compliant, and integrated towing option for one of the country’s most beloved electric vehicles.

Tow Package Overview and Compatibility

The latest Tesla Model 3 Tow Package is crafted for flawless integration and safety, featuring a high-strength steel tow bar and a 2-inch hitch receiver. It can tow up to 1,000 kg (with trailer brakes) or 750 kg (without brakes), making it perfect for light trailers, bike racks, or small camping equipment. The maximum vertical load is limited to 55 kg, accommodating most recreational needs.

Notably, the Tow Package is compatible with every Model 3 variant available in Australia, excluding the Performance model. This extensive compatibility guarantees that a significant portion of Tesla’s clientele can enjoy enhanced utility and versatility.

Cost and Availability

The package is priced at AU$1,970, positioning it alongside other factory-integrated towing systems from various manufacturers. Although it might seem pricey to some, it encompasses not just hardware but also essential software integration, delivering a genuine OEM experience. Australian customers can exclusively order the Tow Package from Tesla’s official online store under the ‘Service Installable’ category, along with accessories such as the automatic garage opener and carbon fibre spoiler.

What’s Included in the Package?

The Tesla Model 3 Tow Package features several vital components that ensure safe and efficient towing:

• High-Strength Tow Bar: Constructed from powder-coated steel for durability and resilience.
• Integrated Wiring Harness: Connects trailer lights and indicators to the Model 3’s electrical system through a built-in 7-pin connector.
• Tow Mode Software: Enhances stability and traction control by disabling certain Autopilot features like Autosteer and Traffic-Aware Cruise Control when towing.

Professional Installation Required

To guarantee safety and compliance, Tesla mandates that the Tow Package be fitted by an accredited Tesla Service Centre. The professional installation ensures the proper installation of all hardware and the activation of towing-specific software. This stipulation helps maintain the warranty and avoids potential issues that may arise from third-party installations.

New Features in the Owner’s Manual

Tesla has revised the Model 3 Owner’s Manual to add extensive instructions on towing and accessories. This section now includes load limitations, trailer connections, hitch installation, and storage suggestions. It’s a key resource for those intending to use their Model 3 for outdoor escapades or utility jobs.

Implications for EV Infrastructure

With the Model 3 and Model Y now both offering official tow packages, changes may follow for EV-friendly infrastructure. Anticipate more pull-through parking spots at Tesla Supercharger locations and public charging stations, which can accommodate EVs towing trailers or carrying significant rear loads. This move aligns with the increasing demand for electric vehicles that support active lifestyles without sacrificing performance or convenience.

Summary

After over five years of awaiting this moment, Tesla Model 3 owners in Australia can now take advantage of a genuine, factory-backed Tow Package. Compatible with most Model 3 variants, the package allows for towing up to 1,000 kg and comes with sturdy hardware and intelligent software integration. While it carries a higher price tag, the Tow Package represents a significant advancement for Tesla drivers looking to enhance their vehicle’s utility for camping, biking, and weekend trips.

Q: Is the Tesla Model 3 Tow Package available for all models?

A:

No, it is compatible with all Model 3 variants sold in Australia aside from the Performance model.

Q: How much can the Model 3 tow with this package?

A:

The tow bar can handle up to 1,000 kg with trailer brakes and 750 kg without them. It also supports a vertical load of up to 55 kg.

Q: How much does the Tow Package cost?

A:

The official Tow Package is priced at AU$1,970 and is available through Tesla’s Australian online store under the ‘Service Installable’ category.

Q: Can I install the Tow Package myself?

A:

No, Tesla necessitates professional installation by a certified Tesla Service Centre to ensure proper fitting and activation of the Tow Mode software.

Q: What does the Tow Mode software do?

A:

It optimizes the vehicle’s safety systems for towing, which includes enhanced stability and traction control. It also deactivates certain Autopilot features like Autosteer and Traffic-Aware Cruise Control.

Q: Can I use the Tow Package for bike racks or camping gear?

A:

Yes, the vertical load support of up to 55 kg makes it appropriate for bike racks, small trailers, and lightweight camping gear.

Q: Where can I find more information or buy the package?

A:

You can purchase the Tow Package from Tesla’s official Australian store at shop.tesla.com/en_au/product/model-3-tow-package.