Samsung Responds, Warns Against Utilizing Obsolete Technology for Triple Zero
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Quick Summary
- Samsung warns against utilizing outdated technology for triple zero calls during the 5G shift.
- Endorses the establishment of a public registry for compliant mobile devices.
- The triple zero inquiry was prompted by the Optus outage in September.
- Samsung demands accountability from ACMA and network service providers.
- Discussion on TPG Telecom’s network transition from 3G to 4G and VoLTE.
- The Telecommunications Authority suggests creating a central repository for device compliance.
Samsung’s Position on Legacy Technologies
Samsung has alerted the federal triple zero inquiry and mobile operators about the dangers of relying on legacy technology for emergency calls. The firm underscores the hazards as networks evolve to 5G, calling for tandem support for both emergency and non-emergency calls on enhanced network features. This initiative aims to avert reliance on outdated technology.
Advocacy for a Public Registry
Samsung backs the Australian telecommunications sector’s effort to create a publicly available registry of mobile phones that comply with local standards for voice calling and network suitability. Such a registry would help consumers recognize devices that have not been vetted for dependable triple zero call performance.
Insights into the Triple Zero Inquiry
The triple zero inquiry was triggered by a significant Optus outage in September, which caused failures in emergency calls associated with multiple deaths. Samsung’s involvement was amplified due to reports concerning the dependability of older handset models during the outage, though they maintain that their devices are not the only ones impacted.
Addressing Emergency Calling Challenges
Samsung’s recommendations are influenced by its experiences with Vodafone Hutchison Australia’s 4G rollout, where emergency calling functionality was restricted until 2020. The continued dependence on 3G for emergency calls persisted due to limited 4G VoLTE implementation. Samsung commenced updates to its devices for VoLTE and eVoLTE in 2021.
Support for the Registry and Next Steps
In its submission, Samsung also pushed for government oversight of a public compliance register for devices. The Australian Telecommunications Alliance is working to set up a repository of compliant devices, proposing that ACMA could oversee this central database to guarantee transparency and uniformity.
Conclusion
Samsung has emphasized the potential hazards of relying on outdated technology for emergency calls during the transition to 5G. By supporting the creation of a public registry for compliant devices, the company calls for increased accountability from network providers and regulatory agencies to tackle ongoing emergency calling challenges.