South32 Improves Onboarding Experience with SuccessFactors Advancement

Quick Overview

• South32 transitions to SAP SuccessFactors Onboarding 2.0.
• This change boosts onboarding effectiveness and connectivity.
• Compatibility with mobile devices streamlines the onboarding experience.
• Ordered processes are now integrated and optimized.
• The upgrade provides enhanced visibility for HR and line managers.
• Upcoming plans feature AI and automation for recruiting talent.

South32’s Digital Advancement in Onboarding

South32, a global mining firm operating in ten nations, has improved its onboarding process by upgrading to SAP SuccessFactors Onboarding 2.0. This initiative is part of a larger HR transformation aimed at refining and modernizing employee integration.

Image courtesy: South32

The Transition to Onboarding 2.0

Kicking off its transition in 2023, South32 adopted the latest Onboarding version in SuccessFactors, ahead of the planned phase-out of version 1.0 in May 2026. This upgrade enables new hires to engage with critical information sooner in the onboarding journey, promoting a faster connection to the company’s fundamental values and objectives.

Mobile Functionality and Operational Effectiveness

The upgrade supports onboarding through mobile devices and tablets, removing the dependency on desk computers that were previously necessary. This progress addresses logistical issues, especially at remote locations, by removing the need for onsite kiosks.

Optimized Backend Workflows

The onboarding system’s backend has been made more efficient, with uniform ordering highlighted as a key improvement. The new setup incorporates uniform orders, making the process easier for new employees and minimizing the need for multiple staff and paper documentation.

Advantages for HR and Recruitment

In addition to improving the employee experience, the upgrade has enhanced HR services and recruitment processes. The system allows for better process tracking, enabling HR to monitor candidates’ progress and ensure timely completion of onboarding tasks.

Implementation Experience

The upgrade was rolled out simultaneously in all ten countries. Despite the hurdles posed by time zone variations with their implementation partner, this method has established a foundation for future enhancements.

Looking Ahead

Focusing on sustainable hiring and employee retention, South32 intends to investigate AI and automation for further refining talent acquisition methods and improving candidate experiences.

Recap

South32’s transition to SAP SuccessFactors Onboarding 2.0 represents a major advancement in its HR transformation endeavors. By improving efficiency and connectivity, the company is better equipped to integrate new staff effectively, while future initiatives to incorporate AI and automation promise additional progress.

Q&A

Q: What prompted South32 to upgrade to Onboarding 2.0?

A: The upgrade was part of a wider HR transformation to enhance efficiency and connectivity, and to stay ahead of the phase-out of version 1.0 in May 2026.

Q: What advantages does the new system offer to new hires?

A: New hires gain earlier access to company information and can complete onboarding tasks via mobile devices, enriching their overall experience.

Q: What operational issues does the upgrade resolve?

A: It removes the need for desktop computers or kiosks at remote locations, enhancing the flexibility and accessibility of the process.

Q: How has the upgrade influenced HR services?

A: The upgrade has minimized manual interventions and increased visibility into the onboarding procedures, allowing HR to monitor and follow up on candidate progress more effectively.

Q: What are South32’s future plans after this upgrade?

A: South32 plans to leverage AI and automation to further improve talent acquisition and enhance candidate experiences.